Join us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role purpose

The Security Delivery Associate Manager is responsible for overseeing the end-to-end delivery of security projects and solutions for clients. This role ensures that security initiatives are executed efficiently, align with the organizational goals, and meet the highest standards of quality and compliance. The individual in this role acts as a strategic leader, bridging the gap between technical teams, business units, and senior leadership, while driving innovation and continuous improvement in security service delivery.

Job profile

Service delivery & operations

• Oversee the end-to-end delivery of security services, ensuring adherence to timelines, budgets, and quality standards
• Ensure compliance with SLAs, KPIs, and agreed business objectives
• Monitor service performance and implement corrective actions when required
• Act as the primary point of contact for clients, ensuring clear communication and high customer satisfaction

Project & program management

• Lead the execution of large-scale security projects across complex environments
• Manage risks, scope, timelines, and resource allocation throughout the project lifecycle
• Ensure alignment with regulatory requirements, industry frameworks, and internal policies
• Drive continuous improvement initiatives to enhance service delivery efficiency and quality

Leadership & stakeholder management

• Lead and manage security delivery teams, ensuring high performance and alignment with organizational goals
• Conduct performance evaluations, coaching, and team development activities
• Foster a collaborative and results-driven team culture
• Engage and influence internal and external stakeholders across business and technical functions

Risk & performance management

• Identify, assess, and mitigate risks impacting service delivery
• Establish contingency plans to ensure service continuity
• Track and report performance metrics to senior management and clients
• Oversee issue resolution and escalate complex challenges to minimize service disruption

Compliance & governance

• Ensure adherence to security standards, frameworks, and regulatory requirements (e.g., ISO 27001, NIST, PCI-DSS)
• Support audit processes and ensure readiness for compliance assessments

Competencies and qualifications

• Minimum 10 years of experience in cybersecurity or IT security roles
• At least 5 years in a security delivery or service delivery management position
• Proven experience managing large-scale security programs and multi-disciplinary teams
• Bachelor’s degree in Computer Science, IT, Engineering, or a related field
• Strong understanding of security domains: threat management and incident response; identity and access management (IAM) and cloud security
• Experience with security technologies: SIEM solutions, firewalls and network security tools, and endpoint protection platforms
• Familiarity with ICT system integration methodologies
• Knowledge of IT Service Management frameworks (ITIL v4) and tools such as ServiceNow or BMC Remedy
• Strong knowledge of security frameworks and standards (ISO 27001, NIST CSF, PCI-DSS)
• Professional certifications: CISSP, CISM, PMP (Project Management Professional) and ITIL Foundation
• Experience in budget management, cost control, and resource planning
• Knowledge of quality assurance processes and service governance
• Strong leadership and team management capabilities
• Excellent communication, interpersonal, and presentation skills
• Ability to manage stakeholder expectations and influence decision-making
• Strong analytical, problem-solving, and decision-making abilities
• Fluency in Arabic and English

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Who we are

We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.

Together we can.