branch manager Jobs - Cairo Egypt

Job Summary:<br>The Internal Communications, Employee Engagement Director is responsible for leading internal communications, employee engagement, and employer branding to strengthen OD’s culture, alignment, and employee experience.<br>Responsibilities:<br>HR Communications & Employee Engagement Strategy Develop and lead the internal communications and employee engagement strategy aligned with OD’s HR priorities, culture, and business strategy. Translate OD’s HR initiatives (performance cycle, talent programs, policies, change initiatives, employee experience improvements) into clear, engaging communications. Design and deliver engagement campaigns that drive participation, belonging, and alignment with OD values. Establish and maintain effective two-way communication and feedback channels (pulse surveys, listening sessions, focus groups, digital feedback tools) and turn insights into action plans with stakeholders. B) Culture, Change & Leadership Communications Partner with senior leadership to cascade key messages and support change management communication across OD. Create toolkits and communication packs for managers to enable consistent messaging and stronger people leadership. Support HR crisis/critical communications (employee relations-sensitive topics) to protect trust, transparency, and organizational reputation. C) Employee Experience & Internal Events Lead the planning and execution of employee engagement initiatives and internal events (e.g., Ramadan, New Year, recognition, town halls, culture activations). Partner with HRBP, Admin, and relevant functions to ensure high-quality employee experience and strong participation. D) Employer Branding & Talent Attraction (with TA + Marketing) Own the employer branding strategy within HR, aligned to OD’s EVP and culture narrative. Partner with Talent Acquisition to create talent attraction campaigns and strengthen candidate engagement across key channels. Collaborate with Marketing to ensure brand consistency across career websites, social channels, and recruitment content. Develop authentic employee stories, testimonials, and culture content to support attraction and retention. Track & report employer branding and recruitment marketing effectiveness, recommending improvements based on data. E) Governance, Budget & Stakeholder Management Manage the internal communications and engagement calendar, approvals, and content governance (tone of voice, templates, standards). Manage the assigned budget and oversee vendors/agencies (events, content, design, platforms) ensuring quality and ROI. Partner with HRBPs and function leaders to ensure communications reflect employee realities and business priorities.<br><br>Knowledge, Skills & Experience:<br>Bachelor’s degree in HR, Business, Communications, or related field (master’s is a plus)10+ years of experience in HR with strong exposure to employee engagement, internal communications, culture, and employer branding. Proven experience partnering with executive stakeholders and managing sensitive HR communications. Strong writing/storytelling skills; Arabic & English is a must. HR stakeholder management and business partnering. Culture and engagement program design. Change management communications. Strong content creation and storytelling. Data-driven insights and action planning. High discretion, ownership, and attention to detail.

<p><h4>Job summary</h4> <p>Tahseen, an interdisciplinary hospitality leadership development program, aims at successfully driving increased levels of engagement and interest of local nationals into this ever-growing professional sector. Tahseen is a 12–18 month program in cooperation with Cornell University.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> <li>Or</li> <li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> </ul> <h4>Core work activities</h4> <h5>Managing discipline work, projects, and policies</h5> <ul> <li>Coordinates and implements accounting work and projects as assigned.</li> <li>Coordinates, implements, and follows up on audits for all areas of property operations.</li> <li>Complies with federal and state laws applying to operations procedures.</li> <li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li> <li>Analyzes information and evaluates results to choose the best solution and solve problems.</li> <li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li> <li>Balances ledgers.</li> </ul> <h5>Supporting property operations</h5> <ul> <li>Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li> <li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li> <li>Evaluates if discipline teams are meeting service needs and provides feedback to teams.</li> <li>Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.</li> <li>Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.</li> <li>Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.</li> <li>Works with team to put sustainable work processes and systems in place that support the execution of the strategy.</li> <li>Reviews reports and financial statements to determine operations performance against budget.</li> <li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li> </ul> <h5>Managing and monitoring activities that affect the customer and guest experience</h5> <ul> <li>Provides excellent customer service by being readily available and approachable for all customers and guests.</li> <li>Takes proactive approaches when dealing with customers and guest concerns.</li> <li>Extends professionalism and courtesy to customers and guests at all times.</li> <li>Responds timely to customer service department requests.</li> <li>Ensures all team members meet or exceed all hospitality requirements.</li> </ul> <h5>Supporting profitability</h5> <ul> <li>Supports annual quality audits.</li> <li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li> </ul> <h5>Supporting safety standards and work procedures</h5> <ul> <li>Implements property emergency plan.</li> <li>Provides a safe working environment in compliance with Occupational Safety and Health Administration and MSDS.</li> <li>Implements and sustains property accident prevention programs.</li> <li>Follows property-specific recovery plans.</li> </ul> <h5>Additional responsibilities</h5> <ul> <li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li> <li>Demonstrates self-confidence, energy, and enthusiasm.</li> <li>Manages group or interpersonal conflict.</li> <li>Informs and updates executives, peers, and subordinates on relevant information in a timely manner.</li> <li>Manages time and possesses organizational skills.</li> <li>Presents ideas, expectations, and information in a concise, organized manner.</li> <li>Uses problem-solving methodology for decision making and follow up.</li> <li>Makes calls if necessary.</li> </ul> <h4>Leadership development</h4> <ul> <li>Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.</li> <li>Includes a combination of specialized industry knowledge and leadership skills. It allows you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</li> </ul> <h4>Education for employment (EFE)</h4> <ul> <li>The EFE component uses a blend of locally and internationally developed hospitality courses that have been especially created to prepare local nationals for careers in the hospitality industry.</li> <li>This six-week part of Tahseen includes approximately 260 hours of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</li> </ul> <h4>General training</h4> <p>Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2–3 weeks in each discipline. The six disciplines are:</p> <ul> <li>Rooms operations</li> <li>Food & beverage</li> <li>Sales & marketing (BMSC)</li> <li>Human resources</li> <li>Safety & security (loss prevention)</li> <li>Finance</li> </ul> <h4>The specialization course</h4> <ul> <li>Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.</li> <li>The customized program includes local culture training, business English, and is translated locally in Arabic so you are empowered to achieve success.</li> <li>Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with and learn from best-in-class hospitality leaders from around the globe – developing vital skills and be part of shaping your country’s economic future.</li> <li>Upon completing the Tahseen program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.</li> </ul> <h4>Equal opportunity statement</h4> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Job summary</h4> <p>Tahseen, an interdisciplinary hospitality leadership development program, aims at successfully driving increased levels of engagement and interest of local nationals into this ever-growing professional sector. Tahseen is a 12–18-month program in cooperation with Cornell University.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> <li>OR</li> <li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> </ul> <h4>Core work activities</h4> <h4>Managing discipline work, projects, and policies</h4> <ul> <li>Coordinates and implements accounting work and projects as assigned.</li> <li>Coordinates, implements, and follows up on audits for all areas of property operations.</li> <li>Complies with federal and state laws applying to operations procedures.</li> <li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li> <li>Analyzes information and evaluates results to choose the best solution and solve problems.</li> <li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li> <li>Balances ledgers.</li> </ul> <h4>Supporting property operations</h4> <ul> <li>Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li> <li>Reviews comment cards, guest satisfaction results, and other data to identify areas of improvement.</li> <li>Evaluates if discipline teams are meeting service needs and provides feedback to teams.</li> <li>Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.</li> <li>Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.</li> <li>Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.</li> <li>Works with team to put sustainable work processes and systems in place that support the execution of the strategy.</li> <li>Reviews reports and financial statements to determine operations performance against budget.</li> <li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li> </ul> <h4>Managing and monitoring activities that affect the customer and guest experience</h4> <ul> <li>Provides excellent customer service by being readily available and approachable for all customers and guests.</li> <li>Takes proactive approaches when dealing with customers and guest concerns.</li> <li>Extends professionalism and courtesy to customers and guests at all times.</li> <li>Responds timely to customer service department requests.</li> <li>Ensures all team members meet or exceed all hospitality requirements.</li> </ul> <h4>Supporting profitability</h4> <ul> <li>Supports annual quality audits.</li> <li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li> </ul> <h4>Supporting safety standards and work procedures</h4> <ul> <li>Implements property emergency plan.</li> <li>Provides a safe working environment in compliance with Occupational Safety and Health Administration and MSDS.</li> <li>Implements and sustains property accident prevention programs.</li> <li>Follows property-specific recovery plans.</li> </ul> <h4>Additional responsibilities</h4> <ul> <li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li> <li>Demonstrates self-confidence, energy, and enthusiasm.</li> <li>Manages group or interpersonal conflict.</li> <li>Informs and/or updates the executives, peers, and subordinates on relevant information in a timely manner.</li> <li>Manages time and possesses organizational skills.</li> <li>Presents ideas, expectations, and information in a concise, organized manner.</li> <li>Uses problem-solving methodology for decision making and follow up.</li> <li>Makes calls if necessary.</li> </ul> <h4>Leadership development</h4> <ul> <li>Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.</li> <li>Includes a combination of specialized industry knowledge and leadership skills. It allows you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</li> </ul> <h4>Education for employment (EFE)</h4> <ul> <li>The EFE component uses a blend of locally and internationally developed hospitality courses that have been especially created to prepare local nationals for careers in the hospitality industry.</li> <li>This six-week part of Tahseen includes approximately 260 hours of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</li> </ul> <h4>General training</h4> <p>Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2–3 weeks in each discipline. The six disciplines are:</p> <ul> <li>Rooms operations</li> <li>Food & beverage</li> <li>Sales & marketing (BMSC)</li> <li>Human resources</li> <li>Safety & security (loss prevention)</li> <li>Finance</li> </ul> <h4>The specialization course</h4> <ul> <li>Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.</li> <li>The customized program includes local culture training, business English, and is translated locally in Arabic so you are empowered to achieve success.</li> <li>Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with, and learn from, best-in-class hospitality leaders from around the globe – developing vital skills and be part of shaping your country’s economic future.</li> <li>Upon completing the Tahseen program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.</li> </ul> <h4>Equal opportunity statement</h4> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place.’ In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Job summary</h4> <p>Tahseen, an interdisciplinary hospitality leadership development program, aims at successfully driving increased levels of engagement and interest of local nationals into this ever-growing professional sector. Tahseen is a 12–18 month program in cooperation with Cornell University.</p> <br> <h4>Candidate profile</h4> <br> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> <li>OR</li> <li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> </ul> <br> <h4>Core work activities</h4> <br> <h4>Managing discipline work, projects, and policies</h4> <ul> <li>Coordinates and implements accounting work and projects as assigned.</li> <li>Coordinates, implements, and follows up on audits for all areas of property operations.</li> <li>Complies with federal and state laws applying to operations procedures.</li> <li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li> <li>Analyzes information and evaluates results to choose the best solution and solve problems.</li> <li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li> <li>Balances ledgers.</li> </ul> <br> <h4>Supporting property operations</h4> <ul> <li>Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li> <li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li> <li>Evaluates if discipline teams are meeting service needs and provides feedback to teams.</li> <li>Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.</li> <li>Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.</li> <li>Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.</li> <li>Works with team to put sustainable work processes and systems in place that support the execution of the strategy.</li> <li>Reviews reports and financial statements to determine operations performance against budget.</li> <li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li> </ul> <br> <h4>Managing and monitoring activities that affect the customer and guest experience</h4> <ul> <li>Provides excellent customer service by being readily available and approachable for all customers and guests.</li> <li>Takes proactive approaches when dealing with customers and guest concerns.</li> <li>Extends professionalism and courtesy to customers and guests at all times.</li> <li>Responds timely to customer service department requests.</li> <li>Ensures all team members meet or exceed all hospitality requirements.</li> </ul> <br> <h4>Supporting profitability</h4> <ul> <li>Supports annual quality audits.</li> <li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li> </ul> <br> <h4>Supporting safety standards and work procedures</h4> <ul> <li>Implements property emergency plan.</li> <li>Provides a safe working environment in compliance with Occupational Safety and Health Administration and MSDS.</li> <li>Implements and sustains property accident prevention programs.</li> <li>Follows property-specific recovery plans.</li> </ul> <br> <h4>Additional responsibilities</h4> <ul> <li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li> <li>Demonstrates self-confidence, energy and enthusiasm.</li> <li>Manages group or interpersonal conflict.</li> <li>Informs and updates the executives, peers and subordinates on relevant information in a timely manner.</li> <li>Manages time and possesses organizational skills.</li> <li>Presents ideas, expectations and information in a concise, organized manner.</li> <li>Uses problem-solving methodology for decision making and follow up.</li> <li>Makes calls if necessary.</li> </ul> <br> <h4>Leadership development</h4> <ul> <li>Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.</li> <li>Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</li> </ul> <br> <h4>Education for employment (EFE)</h4> <ul> <li>The EFE component uses a blend of locally and internationally developed hospitality courses that have been especially created to prepare local nationals for careers in the hospitality industry.</li> <li>This six-week part of Tahseen includes approximately 260 hours of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</li> </ul> <br> <h4>General training</h4> <p>Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2–3 weeks in each discipline. The six disciplines are:</p> <ul> <li>Rooms operations</li> <li>Food & beverage</li> <li>Sales & marketing (BMSC)</li> <li>Human resources</li> <li>Safety & security (Loss prevention)</li> <li>Finance</li> </ul> <br> <h4>The specialization course</h4> <ul> <li>Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.</li> <li>The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success.</li> <li>Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with, and learn from, best-in-class hospitality leaders from around the globe – developing vital skills and be part of shaping your country’s economic future.</li> <li>Upon completing the Tahseen program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.</li> </ul> <br> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <br> <p>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savoring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savor the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savor the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Job summary</h4> <p>Tahseen, an interdisciplinary hospitality leadership development program, aims at successfully driving increased levels of engagement and interest of local nationals into this ever-growing professional sector. Tahseen is a 12–18 month program in cooperation with Cornell University.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> <li>OR</li> <li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> </ul> <h4>Core work activities</h4> <h4>Managing discipline work, projects, and policies</h4> <ul> <li>Coordinates and implements accounting work and projects as assigned.</li> <li>Coordinates, implements, and follows up on audits for all areas of property operations.</li> <li>Complies with federal and state laws applying to operations procedures.</li> <li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li> <li>Analyzes information and evaluates results to choose the best solution and solve problems.</li> <li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li> <li>Balances ledgers.</li> </ul> <h4>Supporting property operations</h4> <ul> <li>Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li> <li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li> <li>Evaluates if discipline teams are meeting service needs and provides feedback to teams.</li> <li>Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.</li> <li>Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.</li> <li>Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.</li> <li>Works with team to put sustainable work processes and systems in place that support the execution of the strategy.</li> <li>Reviews reports and financial statements to determine operations performance against budget.</li> <li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li> </ul> <h4>Managing and monitoring activities that affect the customer and guest experience</h4> <ul> <li>Provides excellent customer service by being readily available and approachable for all customers and guests.</li> <li>Takes proactive approaches when dealing with customers and guest concerns.</li> <li>Extends professionalism and courtesy to customers and guests at all times.</li> <li>Responds timely to customer service department requests.</li> <li>Ensures all team members meet or exceed all hospitality requirements.</li> </ul> <h4>Supporting profitability</h4> <ul> <li>Supports annual quality audits.</li> <li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li> </ul> <h4>Supporting safety standards and work procedures</h4> <ul> <li>Implements property emergency plan.</li> <li>Provides a safe working environment in compliance with Occupational Safety and Health Administration and MSDS.</li> <li>Implements and sustains property accident prevention programs.</li> <li>Follows property-specific recovery plans.</li> </ul> <h4>Additional responsibilities</h4> <ul> <li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li> <li>Demonstrates self-confidence, energy and enthusiasm.</li> <li>Manages group or interpersonal conflict.</li> <li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li> <li>Manages time and possesses organizational skills.</li> <li>Presents ideas, expectations and information in a concise, organized manner.</li> <li>Uses problem solving methodology for decision making and follow up.</li> <li>Makes calls if necessary.</li> </ul> <h4>Leadership development</h4> <ul> <li>Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.</li> <li>Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</li> </ul> <h4>Education for employment (EFE)</h4> <ul> <li>The EFE component uses a blend of locally and internationally developed hospitality courses that have been especially created to prepare local nationals for careers in the hospitality industry.</li> <li>This six-weeks part of Tahseen includes approximately 260 hours of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</li> </ul> <h4>General training</h4> <p>Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2–3 weeks in each discipline. The six disciplines are:</p> <ul> <li>Rooms operations</li> <li>Food & beverage</li> <li>Sales & marketing (BMSC)</li> <li>Human resources</li> <li>Safety & security (loss prevention)</li> <li>Finance</li> </ul> <h4>The specialization course</h4> <ul> <li>Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.</li> <li>The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success.</li> <li>Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with, and learn from, best-in-class hospitality leaders from around the globe – developing vital skill and be part of shaping your country’s economic future.</li> <li>Upon completing the Tahseen Program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.</li> </ul> <h4>Equal opportunity statement</h4> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <h4>About Le Méridien</h4> <p>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Job summary</h4> <p>Tahseen, an interdisciplinary hospitality leadership development program, aims at successfully driving increased levels of engagement and interest of local nationals into this ever-growing professional sector. Tahseen is a 12–18 month program in cooperation with Cornell University.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> <li>OR</li> <li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> </ul> <h4>Core work activities</h4> <h4>Managing discipline work, projects, and policies</h4> <ul> <li>Coordinates and implements accounting work and projects as assigned.</li> <li>Coordinates, implements, and follows up on audits for all areas of property operations.</li> <li>Complies with federal and state laws applying to operations procedures.</li> <li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li> <li>Analyzes information and evaluates results to choose the best solution and solve problems.</li> <li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li> <li>Balances ledgers.</li> </ul> <h4>Supporting property operations</h4> <ul> <li>Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li> <li>Reviews comment cards, guest satisfaction results, and other data to identify areas of improvement.</li> <li>Evaluates if discipline teams are meeting service needs and provides feedback to teams.</li> <li>Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.</li> <li>Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.</li> <li>Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.</li> <li>Works with team to put sustainable work processes and systems in place that support the execution of the strategy.</li> <li>Reviews reports and financial statements to determine operations performance against budget.</li> <li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li> </ul> <h4>Managing and monitoring activities that affect the customer and guest experience</h4> <ul> <li>Provides excellent customer service by being readily available and approachable for all customers and guests.</li> <li>Takes proactive approaches when dealing with customers and guest concerns.</li> <li>Extends professionalism and courtesy to customers and guests at all times.</li> <li>Responds timely to customer service department requests.</li> <li>Ensures all team members meet or exceed all hospitality requirements.</li> </ul> <h4>Supporting profitability</h4> <ul> <li>Supports annual quality audits.</li> <li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li> </ul> <h4>Supporting safety standards and work procedures</h4> <ul> <li>Implements property emergency plan.</li> <li>Provides a safe working environment in compliance with Occupational Safety and Health Administration and MSDS.</li> <li>Implements and sustains property accident prevention programs.</li> <li>Follows property-specific recovery plans.</li> </ul> <h4>Additional responsibilities</h4> <ul> <li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li> <li>Demonstrates self-confidence, energy, and enthusiasm.</li> <li>Manages group or interpersonal conflict.</li> <li>Informs and updates the executives, peers, and subordinates on relevant information in a timely manner.</li> <li>Manages time and possesses organizational skills.</li> <li>Presents ideas, expectations, and information in a concise, organized manner.</li> <li>Uses problem-solving methodology for decision making and follow up.</li> <li>Makes calls if necessary.</li> </ul> <h4>Leadership development</h4> <ul> <li>Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.</li> <li>Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</li> </ul> <h4>Education for employment (EFE)</h4> <ul> <li>The EFE component uses a blend of locally and internationally developed hospitality courses that have been especially created to prepare local nationals for careers in the hospitality industry.</li> <li>This six-week part of Tahseen includes approximately 260 hours of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</li> </ul> <h4>General training</h4> <p>Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2–3 weeks in each discipline. The six disciplines are:</p> <ul> <li>Rooms operations</li> <li>Food & beverage</li> <li>Sales & marketing (BMSC)</li> <li>Human resources</li> <li>Safety & security (loss prevention)</li> <li>Finance</li> </ul> <h4>The specialization course</h4> <ul> <li>Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.</li> <li>The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success.</li> <li>Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with, and learn from, best-in-class hospitality leaders from around the globe – developing vital skills and be part of shaping your country’s economic future.</li> <li>Upon completing the Tahseen program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.</li> </ul> <h4>Equal opportunity employer statement</h4> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <h4>About St. Regis Hotels & Resorts</h4> <p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

Responsible for achieving individual sales targets, providing exceptional customer service, maintaining product knowledge, and ensuring adherence to company merchandising and operational standards.<br><br>Sales Performance:<br><br>Achieve individual sales, invoice, extended warranty (EW), accessories, and productivity targets. Identify customer needs and provide tailored product solutions to meet their requirements. Effectively communicate product features, benefits, and promotional offers to customers. Emphasize cross-selling and upselling to maximize revenue generation. Prepare and process sales orders, ensuring accuracy and adherence to company policies. Provide demonstrations for products to end-users and resellers as needed.<br><br>Customer Service:<br><br>Greet customers immediately upon entry and provide a welcoming shopping experience. Respond promptly and knowledgeably to customer inquiries, resolving issues and offering solutions. Follow up on customer queries, deliveries, and after-sales services to ensure satisfaction. Maintain a professional and customer-centric approach at all times.<br><br>Merchandising and Product Maintenance:<br><br>Maintain company visual merchandising standards, ensuring displays are properly arranged and priced. Update price changes and promotional tags promptly on the sales floor. Clean shelves, products, and display areas to meet company cleanliness standards. Implement and maintain planograms and placards in alignment with company guidelines. Execute zone recovery plans to ensure the section is tidy and well-organized at the end of the day.<br><br>Operational Duties:<br><br>Support delivery processes and ensure timely completion of customer deliveries. Collaborate with Sales Supervisors and Store Managers to develop and execute strategic sales approaches. Participate fully in training sessions, team meetings, and professional development classes. Implement "My Area My Responsibility" (MAMR) tasks for assigned sections. Adhere to corporate guidelines related to inventory, damaged products, and operational processes.<br><br>Qualitative Requirements<br><br>Experience : Minimum of 1-2 years of experience in a retail sales role.<br><br>Educational Qualification : University certificate or equivalent .<br><br>Professional Certifications : Strong knowledge of products and services in relevant categories (electronics, home appliances, etc.).<br><br>Skills & Abilities : Excellent communication, interpersonal, and problem-solving skills.

Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on customer-centric services. The organization specializes in delivering customized, consultative, and innovative outsourcing solutions that address the unique needs of each client. Through global coverage and deep understanding of diverse cultures, ETISAL International applies industry best practices and advanced technologies to support partners across different sectors. The company is committed to transparency, flexibility, integrity, and a passion for service, continuously working to enhance management and operational standards. Team members are encouraged to contribute to first-class service quality and to help exceed client expectations.<br>Role Description This full-time, on-site Technical Support | Chat Account | English role is based in Qesm El Maadi. The role focuses on providing real-time technical and customer support via chat in English, responding to inquiries, resolving issues, and ensuring a positive customer experience. Daily tasks include diagnosing and troubleshooting technical problems, guiding customers through solutions, and escalating complex cases when necessary. The role also involves monitoring chat queues, documenting interactions accurately, and following established procedures and service-level agreements. Team members collaborate with colleagues and supervisors to improve support processes, maintain high customer satisfaction, and contribute to continuous service improvements.<br>Qualifications<br><br> Huawei English Technical Support <br>• Chat Handling<br><br>Requirements:<br>▪️ Graduates Technical graduates are preferred<br>▪️ English Level: B2<br><br>Details:<br>▪️ Salary: 12,000 up to 14,500<br>( Salary varies by college: Technical / Non-Technical ).<br>▪️ Rotational Shifts last shift ends at 10 PM<br>▪️ 2 Days Off (Rotational)<br>▪️ Social & Medical Insurance<br>▪️ Paid Training<br>▪️ Location: Maadi

Company Description RUSHBRUSH, INC. is an international market leader in the hair styling tools industry, focused on delivering innovative and user-friendly products. The company is committed to putting revolutionary styling solutions in the hands of customers around the world, combining performance with modern design. RUSHBRUSH, INC. operates in dynamic retail environments and values customer satisfaction, product knowledge, and brand loyalty. Team members are encouraged to contribute to a high-energy atmosphere that supports growth and professional development.<br>Role Description The Sales Promoter role at RUSHBRUSH, INC. is a full-time, on-site position based in Alexandria, Egypt. The Sales Promoter is responsible for engaging with customers in-store, demonstrating hair styling tools, explaining product features and benefits, and answering customer inquiries. Day-to-day tasks include promoting current offers, guiding customers toward suitable products, achieving sales targets, and maintaining attractive product displays. The role also involves collecting customer feedback, reporting on sales activity, and collaborating with store staff and supervisors to ensure an excellent customer experience.<br>Qualifications<br> <br>Candidates should possess strong Sales and Sales Promotion skills to drive product awareness and achieve sales goals. Candidates should possess excellent Customer Service and Communication skills to interact effectively with diverse customers and build trust. Candidates should possess basic Operating Systems knowledge to use point-of-sale systems and reporting tools efficiently. Previous retail or consumer electronics/beauty products experience is beneficial. Ability to stand for extended periods, perform product demonstrations, and work flexible shifts, including weekends and holidays. Proficiency in Arabic and good command of English is preferred. High school diploma or equivalent; additional training in sales or marketing is an advantage.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) provider serving clients across the Middle and Far East. The company specializes in customized, consultative outsourcing solutions that help organizations focus on their core business while delivering high-quality service to their own customers. With strong attention to cultural nuances, industry best practices, and global coverage, ETISAL International tailors services to match the unique needs of each partner. The organization emphasizes transparency, flexibility, integrity, and a passion for service, consistently working to exceed client expectations. ETISAL International also values human capital and invests in advanced technologies and management standards to maintain first-class service quality.<br>Role Description The English Technical Support | Chat Account role is a full-time, on-site position based in Qesm El Maadi. The role involves providing real-time chat-based technical support in English, responding to customer inquiries, troubleshooting issues, and guiding customers through solutions in a clear and professional manner. Daily tasks include documenting interactions, escalating complex cases to the appropriate teams, and following established procedures and service-level agreements. Team members are expected to maintain a high level of customer satisfaction, collaborate with colleagues and supervisors, and contribute to continuous improvement of support processes and knowledge bases. The role requires consistent adherence to quality standards, timely responses, and respectful, inclusive communication with customers and coworkers.<br>Qualifications<br><br> Huawei English Technical Support <br>• Whats App Handling<br><br>Requirements:<br>▪️Technical graduates <br>▪️ English Level: B2<br><br>Details:<br>▪️ Salary: 12,000 up to 14,500<br>( Salary varies by college: Technical / Non-Technical ).<br>▪️ Rotational Shifts last shift ends at 10 PM<br>▪️ 2 Days Off (Rotational)<br>▪️ Social & Medical Insurance<br>▪️ Paid Training<br>▪️ Location: Maadi

About noon noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we’re six years in, but only 5% done. noon’s mission: Ring every doorbell, everyday.<br>What you'll do:Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward. Manage a large cluster of dark stores Ensure Key output/input KPIs are met across dark stores in terms of:Customer Experience Quality Control Managing and motivating a team of Assistant Managers, Supervisors, Team Leaders, and other on ground positions. Assist in resource planning / budgeting Control and Lead daily meetings ensuring consistency across operational teams Attracting and recruiting the best talent<br>What you'll need:Bachelor’s Degree in Logistics or Supply Chain Management or a similar role Minimum 6 years of experience in Q-commerce in a related field Strong experience in working as a business partner in delivering better decision support and enabling strategic initiatives which help to improve organization financial performance. Excellent analytical skills as well as strong business acumen. Excellent interpersonal and communication skills, with the ability to build relationships with internal and external stakeholders.<br><br>Who will excel? We’re looking for people with high standards, who understand that hard work matters. You need to be relentlessly resourceful and operate with a deep bias for action. We need people with the courage to be fiercely original. noon is not for everyone; readiness to adapt, pivot, and learn is essential.

Company Description e& CX Solutions Egypt is part of e& CX Solutions, a customer experience specialist focused on creating impactful digital interactions and long-term customer relationships. The company combines clear purpose, strategic thinking, and dedicated teams to help organizations bring their customer experience vision to life. Using a disciplined methodology, e& CX Solutions delivers precise, measurable outcomes that support business growth. Joining e& CX Solutions Egypt means contributing to meaningful customer journeys and helping partners achieve exceptional results through exceptional experiences. Role Description This is a full-time, on-site role based in Qesm El Maadi, serving an inbound UAE account. The role involves handling incoming customer calls and inquiries from UAE-based clients, providing accurate information, and resolving issues in a timely and professional manner. The team member will use fluent English to support customers, clarify service-related questions, and record interactions in the system according to company procedures. Daily responsibilities also include following established workflows, meeting performance and quality targets, collaborating with colleagues and supervisors, and adhering to all company policies and service standards. Qualifications Strong verbal and written communication skills in English, with clear, professional phone etiquette. Customer service skills, including active listening, problem-solving, and the ability to remain calm under pressure. Basic computer literacy and the ability to learn and use CRM or call center software efficiently. Ability to follow structured processes, work with performance targets, and adapt to feedback and coaching. Previous experience in call centers, customer support, or service-oriented roles is an advantage. High level of reliability, punctuality, and commitment to working on-site in Qesm El Maadi. Capacity to work rotating shifts, weekends, or holidays if required by business needs. High school diploma or equivalent; further education is an asset.

<p><br></p><p>Role Overview</p><p>The Area Sales Manager will be responsible for leading Traditional Trade sales operations across Cairo &amp; Giza, driving revenue growth, strengthening distributor partnerships, expanding market coverage, and ensuring the achievement of sales and distribution targets. The ideal candidate should have solid FMCG experience, strong market knowledge, and the ability to lead field sales teams in a fast-paced environment.</p><p>Key Responsibilities</p><p>Sales Management</p><ul><li>Achieve monthly, quarterly, and annual sales targets</li><li>Monitor sales performance and ensure consistent business growth</li><li>Develop and execute sales plans aligned with company objectives</li><li>Ensure product availability and visibility across assigned territories</li></ul><p>Distributor &amp; Customer Management</p><ul><li>Manage relationships with distributors, wholesalers, and key retail customers</li><li>Monitor distributor performance and ensure alignment with company KPIs</li><li>Support distributors in achieving coverage, sales, and collection targets</li><li>Resolve customer issues and maintain high service standards</li></ul><p>Market Execution</p><ul><li>Ensure proper execution of promotions and trade marketing activities</li><li>Expand market coverage and identify new business opportunities</li><li>Monitor competitor activities, pricing, and market trends</li><li>Ensure compliance with merchandising and visibility standards</li></ul><p>Team Leadership</p><ul><li>Lead, coach, and develop sales supervisors and sales representatives</li><li>Conduct regular field visits and performance evaluations</li><li>Motivate the team to achieve sales and operational objectives</li><li>Identify training needs and support team development</li></ul><p>Reporting &amp; Analysis</p><ul><li>Prepare accurate sales forecasts and periodic performance reports</li><li>Analyze sales data to identify growth opportunities and risks</li><li>Provide market insights and recommendations to management</li><li>Monitor collections and ensure healthy financial performance within the area</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Business Administration, Commerce, Marketing, or related field</p><p>5+ years of experience in FMCG sales</p><p>Minimum 2 years of experience in a managerial role</p><p>Strong experience in Traditional Trade sales operations</p><p>Deep understanding of Cairo &amp; Giza markets</p><p>Proven track record in achieving sales and distribution targets</p><p>Strong leadership and team management capabilities</p><p>Excellent negotiation and communication skills</p><p>Strong analytical and problem-solving abilities</p><p>Good command of English is an advantage</p><p>Proficiency in Microsoft Office applications</p>

<p><h4>Job description</h4> <p><strong>Responsibilities:</strong></p> <ul> <li>Carries responsibility for achieving the region’s sales objectives in terms of sales volume, value and gross profit margin.</li> <li>Set and direct the general company’s commercial strategies covering business development in sales and market share for Aman.</li> <li>Responsible for seeking sales opportunities and forecast to ensure profit growth and the expansion of Aman.</li> <li>Carries responsibility for organizing and planning the assigned area's sales targets, point of sale (number of branches), coverage and routing and ensuring resources are efficiently and effectively utilized.</li> <li>Carries responsibility for building and maintaining long term relationships with key customers in the market.</li> <li>Obtains market intelligence information and maintains knowledge of competitors’ activities.</li> <li>Ensures that accurate and updated customer records are maintained.</li> <li>Monitors customer payments, ensuring that all accounts are settled in accordance to the agreed terms and conditions, on a regular basis.</li> <li>Ensures that reporting systems are fully implemented by the sales force and reports are provided to the management on time.</li> <li>Reviews and analyzes sales reports (based on handheld devices) to develop or improve potential areas.</li> <li>Prepares proposals and demand forecasts (on a quarterly basis) to the Senior Commercial Director on the development and/or corrective actions based on sales reports on potential areas.</li> </ul> <h4>Skills description</h4> <p><strong>What will you need?</strong></p> <ul> <li><strong>Educational background:</strong> University graduate from any discipline.</li> <li><strong>Experience:</strong> Minimum of 8 years in sales.</li> <li><strong>Technical proficiency:</strong></li> <ul> <li>Result orientation</li> <li>Operational awareness</li> <li>Building networks</li> <li>Coaching & mentoring</li> <li>Customer centricity</li> </ul> <li><strong>Functional level:</strong></li> <ul> <li>Excellent knowledge of the different selling techniques</li> <li>Very good knowledge of all the products' features</li> <li>Very good knowledge about competitors in the market</li> </ul> <li><strong>Business level:</strong></li> <ul> <li>Understanding how achieving the sales target affects distribution chain’s business and its profitability</li> <li>High level understanding of top management's goals (to be able to effectively communicate them to sales supervisors)</li> </ul> </ul></p><p></p>

Company Description Naguib Selim is a long-established provider of premium home textiles and décor, trusted for over 30 years for its quality craftsmanship and refined designs. The company offers a wide range of products, including luxurious curtains, upholstery, cushions, and decorative accents that combine classic elegance with contemporary style. Collections are carefully curated to deliver both comfort and aesthetic appeal, supporting projects from single room refreshes to full home transformations. With a strong focus on durability, beauty, and customer satisfaction, Naguib Selim continues to serve generations of clients across Egypt. The company is based in Egypt and brings inspiration and high-quality décor solutions to homes nationwide.<br>Job Summary:The Senior Learning & Development Specialist is responsible for designing, implementing, and evaluating learning and development initiatives that enhance employee capability and support business objectives. The role focuses on identifying training needs, developing learning solutions, driving leadership and functional development programs, and fostering a culture of continuous learning across both retail operations and head office functions.<br>Key Responsibilities:Learning Strategy & Training Needs Conduct Training Needs Analysis (TNA) in collaboration with business leaders and HR Business Partners. Develop annual learning and development plans aligned with organizational objectives. Design learning roadmaps for retail, operations, and corporate functions. Support succession planning and talent development initiatives through targeted learning interventions. Training Design & Delivery:Design, develop, and facilitate engaging instructor-led, virtual, and blended learning programs. Develop learning materials, facilitator guides, participant manuals, and e-learning content. Deliver training programs covering leadership, customer service, sales excellence, product knowledge, onboarding, compliance, and soft skills. Facilitate workshops, induction programs, and management development initiatives. Retail Learning & Development Design and implement learning programs for store employees, supervisors, and store management. Develop sales capability, customer experience, and service excellence training. Partner with retail operations to improve employee productivity, customer satisfaction, and operational excellence. Conduct regular store visits to assess learning effectiveness and identify development opportunities. Support new store openings by coordinating onboarding and operational training programs. Performance & Learning Effectiveness Measure training effectiveness using KPIs, participant feedback, assessments, and business outcomes. Analyze learning data and prepare reports highlighting training impact and recommendations. Continuously improve learning programs based on evaluation results and business feedback. Stakeholder Management Collaborate with department heads, HR, and business leaders to identify capability gaps. Manage relationships with external training providers and learning partners. Coordinate training logistics, schedules, budgets, and learning calendars. Learning Systems & Administration Maintain learning records and training documentation. Support Learning Management System (LMS) administration and reporting. Ensure compliance with mandatory learning requirements and organizational policies. Qualifications Required Experience5–8 years of experience in Learning & Development. Retail industry experience is mandatory. Proven experience designing and delivering training programs for frontline retail teams, store management, and corporate functions. Strong understanding of retail operations, customer service, and sales capability development. Skills & Competencies Strong instructional design and facilitation skills. Excellent presentation and communication skills. Experience conducting Training Needs Analysis (TNA). Knowledge of adult learning principles and blended learning methodologies. Experience in leadership development, sales training, customer service, and retail operations. Strong stakeholder management and influencing skills. Ability to analyze learning data and measure training effectiveness. Proficiency in Microsoft Office and Learning Management Systems (LMS). Strong project management, planning, and organizational skills. Ability to manage multiple projects and meet deadlines. Willingness to travel to retail stores and regional locations as required.

<p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop, review, and implement credit policies, procedures, and lending guidelines in line with company strategy and FRA regulations.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Oversee credit assessment and approval activities across Microfinance and SME credit functions.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Review high-risk, exceptional, and large credit cases prior to approval or escalation.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure compliance with internal credit frameworks, governance standards, and regulatory requirements.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor portfolio quality indicators including PAR, delinquency ratios, approval/decline ratios, and portfolio concentration risks.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Analyze credit trends, emerging risks, and portfolio performance to recommend corrective actions and mitigation plans.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor and improve Credit Turnaround Time (TAT) across all branches and operational channels.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure consistency and quality of credit analysis and underwriting standards.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate with Risk, Operations, Legal, Compliance, Finance, and Business teams to support efficient credit processes.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prepare periodic credit performance dashboards, portfolio analysis reports, and management presentations.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support strategic initiatives related to portfolio growth, risk optimization, and operational efficiency.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead, coach, and evaluate Credit Supervisors, Senior Analysts, and Credit Teams to ensure high performance and capability development.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support training and development initiatives to enhance technical and behavioral competencies within the credit function.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure proper workload distribution, performance monitoring, and succession planning within the department.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Participate in audit reviews and ensure proper implementation of audit recommendations and corrective actions.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify opportunities for process improvement, automation, and operational enhancement within credit operations.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an enthusiastic and skilled Bartender to join our dynamic team in 6th of October City, Egypt. In this role, you will be the heart of our bar operations, delivering exceptional beverage experiences while maintaining the highest standards of professionalism and guest service. You will combine technical mixology expertise with genuine hospitality to create memorable moments for every guest who walks through our doors. This position offers the opportunity to showcase your creativity, build lasting guest relationships, and contribute to a collaborative team environment in a fast-paced, rewarding setting.</p><p>Prepare and serve a diverse range of alcoholic and non-alcoholic beverages, including craft cocktails, wines, spirits, and specialty drinks, consistently meeting quality and presentation standards</p><p>Deliver personalized, engaging guest experiences that reflect our commitment to exceptional service and hospitality</p><p>Maintain comprehensive knowledge of all beverage menu items, promotions, ingredients, and garnishes to confidently answer guest inquiries and recommend drinks tailored to individual preferences</p><p>Actively upsell beverages, food items, and promotions to enhance guest satisfaction and drive outlet revenue growth</p><p>Monitor guest consumption responsibly and promote safe, responsible drinking practices</p><p>Maintain meticulous cleanliness, organization, and sanitation of the bar area, including all equipment, glassware, and work surfaces in compliance with HACCP and safety regulations</p><p>Process cash and card transactions accurately and efficiently, ensuring proper billing and reconciliation</p><p>Manage bar inventory by restocking supplies, monitoring stock levels, and promptly reporting shortages to supervisors</p><p>Collaborate with kitchen and service staff to ensure seamless operations and exceptional guest experiences</p><p>Contribute to menu innovation by assisting in the development of new cocktails and beverage offerings</p><p>Support and mentor team members, fostering a collaborative and inclusive work environment</p><p>Attend training sessions and professional development opportunities to continuously enhance mixology skills and product knowledge</p><p>Adhere to all local beverage regulations and licensing requirements specific to Egypt</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 1-2 years of bartending experience in a hotel, fine dining establishment, or upscale bar environment</li><li>Demonstrated expertise in cocktail preparation, spirits, wines, and beverage service standards</li><li>Proven track record of delivering exceptional guest service in a fast-paced environment</li><li>High school diploma or equivalent required</li><li>Completion of a recognized bartending or mixology certification program required</li><li>Advanced beverage knowledge with the ability to prepare and serve cocktails and drinks to the highest standard of quality and consistency</li><li>Excellent guest service, interpersonal, and communication skills with a customer-focused mindset</li><li>Strong multitasking ability and composure when working under pressure in high-volume settings</li><li>Proficiency in cash handling and point-of-sale (POS) systems</li><li>Inventory management and stock control capabilities</li><li>Awareness of allergies, dietary restrictions, and special guest requirements</li><li>Positive, proactive attitude with a collaborative, team-oriented approach</li><li>Organizational and time management skills with attention to detail</li><li>Flexibility to work varied shifts, including evenings, weekends, and holidays</li><li>Fluent in English (written and verbal)</li><li>Arabic language skills are beneficial for this location</li><li>Knowledge of local beverage regulations and licensing requirements in Egypt</li><li>Ability to work in a diverse, inclusive environment and embrace our commitment to hospitality excellence</li></ul><p></p></section>

<p><h4>Job summary</h4> <p>Tahseen, an interdisciplinary hospitality leadership development program, aims at successfully driving increased levels of engagement and interest of local nationals into this ever-growing professional sector. Tahseen is a 12–18 month program in cooperation with Cornell University.</p> <br> <h4>Candidate profile</h4> <br> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> <li>OR</li> <li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> </ul> <br> <h4>Core work activities</h4> <br> <h4>Managing discipline work, projects, and policies</h4> <ul> <li>Coordinates and implements accounting work and projects as assigned.</li> <li>Coordinates, implements, and follows up on audits for all areas of property operations.</li> <li>Complies with federal and state laws applying to operations procedures.</li> <li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li> <li>Analyzes information and evaluates results to choose the best solution and solve problems.</li> <li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li> <li>Balances ledgers.</li> </ul> <br> <h4>Supporting property operations</h4> <ul> <li>Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li> <li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li> <li>Evaluates if discipline teams are meeting service needs and provides feedback to teams.</li> <li>Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.</li> <li>Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.</li> <li>Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.</li> <li>Works with team to put sustainable work processes and systems in place that support the execution of the strategy.</li> <li>Reviews reports and financial statements to determine operations performance against budget.</li> <li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li> </ul> <br> <h4>Managing and monitoring activities that affect the customer and guest experience</h4> <ul> <li>Provides excellent customer service by being readily available and approachable for all customers and guests.</li> <li>Takes proactive approaches when dealing with customers and guest concerns.</li> <li>Extends professionalism and courtesy to customers and guests at all times.</li> <li>Responds timely to customer service department requests.</li> <li>Ensures all team members meet or exceed all hospitality requirements.</li> </ul> <br> <h4>Supporting profitability</h4> <ul> <li>Supports annual quality audits.</li> <li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li> </ul> <br> <h4>Supporting safety standards and work procedures</h4> <ul> <li>Implements property emergency plan.</li> <li>Provides a safe working environment in compliance with Occupational Safety and Health Administration and MSDS.</li> <li>Implements and sustains property accident prevention programs.</li> <li>Follows property-specific recovery plans.</li> </ul> <br> <h4>Additional responsibilities</h4> <ul> <li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li> <li>Demonstrates self-confidence, energy and enthusiasm.</li> <li>Manages group or interpersonal conflict.</li> <li>Informs and updates the executives, peers and subordinates on relevant information in a timely manner.</li> <li>Manages time and possesses organizational skills.</li> <li>Presents ideas, expectations and information in a concise, organized manner.</li> <li>Uses problem-solving methodology for decision making and follow up.</li> <li>Makes calls if necessary.</li> </ul> <br> <h4>Leadership development</h4> <ul> <li>Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.</li> <li>Includes a combination of specialized industry knowledge and leadership skills. It allows you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</li> </ul> <br> <h4>Education for employment (EFE)</h4> <ul> <li>The EFE component uses a blend of locally and internationally developed hospitality courses that have been especially created to prepare local nationals for careers in the hospitality industry.</li> <li>This six-week part of Tahseen includes approximately 260 hours of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</li> </ul> <br> <h4>General training</h4> <p>Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2–3 weeks in each discipline. The six disciplines are:</p> <ul> <li>Rooms operations</li> <li>Food & beverage</li> <li>Sales & marketing (BMSC)</li> <li>Human resources</li> <li>Safety & security (loss prevention)</li> <li>Finance</li> </ul> <br> <h4>The specialization course</h4> <ul> <li>Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.</li> <li>The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success.</li> <li>Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with and learn from best-in-class hospitality leaders from around the globe – developing vital skills and be part of shaping your country’s economic future.</li> <li>Upon completing the Tahseen program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.</li> </ul> <br> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p> <br> <p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities</p><p></p>

Company Description <br>Teleperformance, is a global leader in digital business services with nearly 47 years of experience. In response to the AI era, the company has evolved its brand and operations to remain at the forefront of customer experience and digital transformation. TP combines modern technology with a strong focus on empathy, ensuring intelligent, human-centered solutions for clients worldwide. The organization is committed to innovation, future-readiness, and creating supportive work environments for team members. Joining TP means being part of a dynamic, forward-looking company that values growth and adaptability.<br>Role Description The Technical Support & Sales Representatives role is a full-time, on-site position based in Qesm 1st New Cairo. In this role, team members provide technical support to customers, resolve product and service issues, and guide users through troubleshooting steps. They handle customer inquiries via phone or digital channels, ensuring high levels of customer satisfaction through clear communication and effective problem-solving. Representatives also identify potential sales opportunities, present suitable solutions, and support the closing of sales while adhering to company policies and quality standards. Daily tasks include documenting interactions, following established procedures, collaborating with colleagues and supervisors, and maintaining an excellent level of C1 English communication throughout all customer contacts.<br>Qualifications<br> <br>Strong customer-facing skills, including Customer Support and Customer Satisfaction capabilities. Proficiency in Technical Support and Troubleshooting for software, hardware, or service-related issues. Solid Analytical Skills to diagnose problems, interpret information, and recommend effective solutions. C1 level English proficiency (spoken and written), with clear, professional communication. Ability to work on-site in Qesm 1st New Cairo during night shifts and maintain reliability and punctuality. Comfort with sales-oriented tasks, including identifying customer needs and presenting appropriate offerings. Basic computer literacy and familiarity with CRM or ticketing systems is preferred. Previous experience in technical support, customer service, or sales is an advantage, but motivated graduates are encouraged to apply.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, consultative, and innovative outsourcing solutions that support diverse business needs and help clients focus on their core operations. With strong global coverage and deep cultural understanding, ETISAL International tailors services to enhance customer experience and operational efficiency. The company is committed to first-class quality, the value of human capital, and the use of state-of-the-art technologies and best practices. ETISAL International continually improves its management and operational standards with an emphasis on transparency, flexibility, integrity, and exceeding client expectations. Role Description The Customer Service Specialist / Dubai Freezone role is a full-time, on-site position based in Cairo, Egypt. In this role, the specialist will handle inbound and outbound customer interactions, respond to inquiries, and resolve issues efficiently and professionally. Daily tasks include managing phone calls and other communication channels, providing accurate information about products and services, and documenting interactions in internal systems. The specialist will work to enhance customer satisfaction by delivering a positive experience, following established procedures, and escalating complex cases when necessary. Collaboration with team members and supervisors to meet performance targets and service level agreements is an essential part of the role. Qualifications Strong Customer Service and Customer Support skills, with the ability to handle diverse inquiries and resolve issues effectively. Focus on Customer Satisfaction and Customer Experience, demonstrating empathy, patience, and a client-centered approach. Professional Phone Etiquette, including clear communication, active listening, and courteous interaction across all channels. Good command of English and Arabic, both spoken and written. Previous experience in call centers, BPO, or customer-facing roles is preferred. Ability to work on-site in Cairo, Egypt, and maintain flexible availability as required. Strong problem-solving skills, attention to detail, and ability to work under pressure while meeting performance targets. Basic computer literacy and familiarity with CRM or contact center systems are beneficial.