Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) provider serving clients across the Middle and Far East. The company specializes in customized, consultative outsourcing solutions that help organizations focus on their core business while delivering high-quality service to their own customers. With strong attention to cultural nuances, industry best practices, and global coverage, ETISAL International tailors services to match the unique needs of each partner. The organization emphasizes transparency, flexibility, integrity, and a passion for service, consistently working to exceed client expectations. ETISAL International also values human capital and invests in advanced technologies and management standards to maintain first-class service quality.
Role Description The English Technical Support | Chat Account role is a full-time, on-site position based in Qesm El Maadi. The role involves providing real-time chat-based technical support in English, responding to customer inquiries, troubleshooting issues, and guiding customers through solutions in a clear and professional manner. Daily tasks include documenting interactions, escalating complex cases to the appropriate teams, and following established procedures and service-level agreements. Team members are expected to maintain a high level of customer satisfaction, collaborate with colleagues and supervisors, and contribute to continuous improvement of support processes and knowledge bases. The role requires consistent adherence to quality standards, timely responses, and respectful, inclusive communication with customers and coworkers.
Qualifications

Huawei English Technical Support
• Whats App Handling

Requirements:
▪️Technical graduates
▪️ English Level: B2

Details:
▪️ Salary: 12,000 up to 14,500
( Salary varies by college: Technical / Non-Technical ).
▪️ Rotational Shifts last shift ends at 10 PM
▪️ 2 Days Off (Rotational)
▪️ Social & Medical Insurance
▪️ Paid Training
▪️ Location: Maadi