Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on customer-centric services. The organization specializes in delivering customized, consultative, and innovative outsourcing solutions that address the unique needs of each client. Through global coverage and deep understanding of diverse cultures, ETISAL International applies industry best practices and advanced technologies to support partners across different sectors. The company is committed to transparency, flexibility, integrity, and a passion for service, continuously working to enhance management and operational standards. Team members are encouraged to contribute to first-class service quality and to help exceed client expectations.
Role Description This full-time, on-site Technical Support | Chat Account | English role is based in Qesm El Maadi. The role focuses on providing real-time technical and customer support via chat in English, responding to inquiries, resolving issues, and ensuring a positive customer experience. Daily tasks include diagnosing and troubleshooting technical problems, guiding customers through solutions, and escalating complex cases when necessary. The role also involves monitoring chat queues, documenting interactions accurately, and following established procedures and service-level agreements. Team members collaborate with colleagues and supervisors to improve support processes, maintain high customer satisfaction, and contribute to continuous service improvements.
Qualifications

Huawei English Technical Support
• Chat Handling

Requirements:
▪️ Graduates Technical graduates are preferred
▪️ English Level: B2

Details:
▪️ Salary: 12,000 up to 14,500
( Salary varies by college: Technical / Non-Technical ).
▪️ Rotational Shifts last shift ends at 10 PM
▪️ 2 Days Off (Rotational)
▪️ Social & Medical Insurance
▪️ Paid Training
▪️ Location: Maadi