branch manager Jobs - Cairo Egypt

Company Description Xceed is a leading multilingual Business Process Outsourcing provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations and serving government and commercial clients in 10 different languages. The company runs sites in Egypt, Morocco, Mauritius, the UAE, and Saudi Arabia, delivering inbound, outbound, back office, helpdesk, recruitment, infrastructure management, and social media analysis services. Xceed has received multiple international awards and recognitions from IAOP, INSIGHTS Middle East Call Centre & CX Awards, Gulf Sustainability Awards, ICXA, IBXA, and Global ESG Awards for outsourcing excellence, impact sourcing, CSR, DEI, and sustainability. The organization is certified to several global standards, including COPC, ISO 9001, ISO 14001, ISO 45001, ISO 22301, and ISO/IEC 27001, demonstrating a strong focus on quality, security, and business continuity.<br>Role Description The Quality Call Center Specialist (GSM Account) B1+ is a full-time, on-site role based in Qesm El Maadi. This role is responsible for monitoring and evaluating customer calls to ensure compliance with quality standards, customer service procedures, and GSM account requirements. The specialist will analyze call center interactions, identify performance gaps, and provide clear feedback and coaching recommendations to support continuous improvement. Daily tasks include preparing quality reports, documenting findings, collaborating with supervisors and trainers on action plans, and supporting initiatives that enhance customer satisfaction and operational efficiency. The role also involves adhering to internal policies, maintaining accurate records, and using call recording and reporting tools effectively.<br>Qualifications<br> <br>Candidates should possess strong Customer Support and Customer Service skills, with the ability to handle GSM-related inquiries professionally and efficiently. Candidates should possess clear and effective Communication skills, including active listening and the ability to deliver constructive feedback. Candidates should possess practical knowledge of Contact Centers operations, quality monitoring processes, and performance metrics. Candidates should possess solid Computer Literacy skills, including proficiency with call center systems, CRM tools, and office applications. Strong analytical and problem-solving abilities, with attention to detail in reviewing calls and reporting insights. Ability to work in a structured, fast-paced environment and to collaborate with cross-functional teams. Proficiency in English at B1+ level or higher; additional languages are an advantage. Previous experience in call centers, quality assurance, or GSM/telecommunications accounts is preferred.

Company Description Flairs Tech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners with services in software development and analytics, digital solutions, business operations, and customer experience. Flairs Tech collaborates closely with clients across North America, Europe, the Middle East, and Africa, acting as an extension of their teams to improve processes and productivity. The company’s success is strongly rooted in its people-focused culture and commitment to long-term partnerships.<br>Role Description This is a full-time C1 English Sabre Travel Advisors role based in Qesm El Maadi with a hybrid work arrangement, allowing some work-from-home flexibility. In this position, the advisor will support customers with end-to-end travel arrangements using Sabre, including booking flights, accommodations, and related services according to company policies and client needs. Daily tasks include handling inquiries via phone, email, or chat, providing accurate travel information, resolving booking issues, and ensuring a smooth customer experience. The advisor will maintain up-to-date knowledge of Sabre functionalities, travel regulations, and company procedures while meeting performance targets related to service quality, productivity, and customer satisfaction. Collaboration with colleagues and supervisors to optimize workflows and share best practices is also part of the role.<br>Qualifications<br> Candidates should possess strong Customer Service and Customer Satisfaction skills, with the ability to handle inquiries professionally and maintain a high level of client care. Candidates should possess excellent Communication skills, including clear spoken and written English at C1 level, and effective interpersonal abilities. Candidates should possess solid Travel Arrangements and Travel Agency skills, including experience with booking systems and preferably hands-on expertise using Sabre. Candidates should possess strong problem-solving and attention to detail abilities, ensuring accuracy in bookings, itineraries, and documentation. Relevant experience in travel agencies, airlines, or customer support roles is beneficial. Ability to work in a hybrid environment based in Qesm El Maadi, manage time effectively, and adapt to rotating shifts if required. Familiarity with travel regulations, fare rules, and international destinations is an advantage. A diploma or degree in tourism, hospitality, business, or a related field is preferred but not mandatory; equivalent practical experience is valued.

Company Description Met Life has been present in the region for nearly 65 years and has operated in Egypt for over 23 years, providing smart financial solutions for everyday needs. As the first life insurance company to enter the Egyptian market, Met Life Egypt serves more than one million customers with life, accident, and health insurance, as well as retirement planning and wealth management solutions. The company is recognized for its strong distribution capabilities and comprehensive insurance offerings. In response to a constantly changing world, Met Life focuses on delivering reliable guidance to help individuals meet their goals and navigate life’s challenges. Applicants can expect to join an organization with a long-standing local presence and a commitment to customer-centric financial protection. Role Description This full-time Sales Agent role is a hybrid position based in Qesm 1st Nasser City. The Sales Agent will identify and approach prospective customers, present Met Life Egypt’s insurance and financial solutions, and support customers in selecting products that align with their needs and goals. Daily responsibilities include conducting meetings and calls, following up on leads, managing a personal sales pipeline, and ensuring accurate documentation of policies and client information. The role involves maintaining strong customer relationships, providing ongoing service and support, and collaborating with team members and supervisors to meet individual and team sales targets. The Sales Agent will also participate in training sessions to stay current on products, market trends, and regulatory requirements. Qualifications Strong Communication and Customer Service skills to build trust, explain complex information clearly, and provide responsive support. Proven Sales abilities, including prospecting, negotiating, and closing deals, with a focus on achieving and exceeding targets. Knowledge of Insurance products and concepts, or willingness to learn quickly through structured Training. Basic proficiency in office software and CRM tools, with strong organizational and time-management capabilities. Ability to work effectively in a hybrid environment, demonstrating self-motivation, accountability, and collaboration with colleagues. Previous experience in insurance, financial services, or customer-facing roles is an advantage. Diploma or bachelor’s degree in business, finance, or a related field is preferred, or equivalent practical experience.

Company Description i Qor is a global leader in customer experience solutions, supporting international brands as a portfolio company of Mill Point Capital. With 45,000 employees in 10 countries, i Qor combines decades of industry expertise with AI-driven innovation to optimize performance across the customer lifecycle. Through its Grow, CXBPO, and infinity AiQ delivery pillars, the company offers scalable solutions that enhance acquisition, engagement, and retention. Backed by advanced analytics and a people-first culture, i Qor transforms customer interactions into measurable business growth. Recognized as a Great Place to Work® and a leader in CX excellence, i Qor provides an environment where employees can develop and advance their careers.<br>Role Description This is a full-time, on-site French Speaker | Customer Support role based in New Cairo. The role involves handling inbound and outbound customer interactions in French, including responding to inquiries, resolving issues, and providing accurate information about products and services. The position requires documenting customer cases, updating account information, and following established procedures to ensure consistent and high-quality service. Team members are expected to collaborate with colleagues and supervisors, escalate complex issues when necessary, and contribute feedback to improve processes and customer satisfaction. The role also includes meeting performance targets related to quality, productivity, and customer experience while adhering to company policies and compliance standards.<br>Qualifications<br> <br>Strong French language skills (spoken and written) and good command of English to handle customer communications effectively. B2/C1Grads only can apply Flexibility with night and overnight shifts is a MUSTCustomer service abilities, including active listening, empathy, problem-solving, and clear communication with diverse customers. Basic technical skills such as navigating CRM or contact center systems, typing efficiently, and using standard office software. Organizational skills to manage multiple inquiries, maintain accurate records, and follow structured workflows and scripts. Ability to work on-site in New Cairo, adapt to shift schedules, and collaborate in a fast-paced, team-oriented environment. Previous experience in customer support, call centers, or service-oriented roles is preferred but not required. Commitment to a people-first, inclusive culture with a focus on continuous learning, professionalism, and ethical conduct.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized, and innovative outsourcing solutions that address each client’s unique business needs. With global coverage and strong cultural understanding, ETISAL International applies industry best practices to help partners focus on their core business and better serve their customers. The company emphasizes transparency, flexibility, integrity, and a passion for service, continuously enhancing its management and operational standards. ETISAL International values human capital and leverages advanced technologies to consistently exceed client expectations. Role Description The Upselling Customer Service Agent is responsible for handling inbound and outbound customer interactions, identifying needs, and offering suitable products or service upgrades. On a day-to-day basis, this role involves responding to customer inquiries, providing accurate information, resolving basic issues, and recommending relevant add-on services to enhance customer value. Agents are expected to follow approved scripts and guidelines, maintain detailed records of interactions, and achieve individual and team upselling and quality targets. The role also includes collaborating with supervisors to improve call handling techniques, participating in coaching sessions, and adhering to company policies and data privacy standards. This is a full-time, on-site role based in Cairo. Qualifications Strong customer service and communication skills, including clear verbal communication, active listening, and a professional phone presence. Sales and upselling capabilities, with the ability to identify opportunities, present benefits, overcome objections, and close upgrades or add-on services. Basic technical and systems proficiency, including learning call center software, CRM tools, and following structured workflows efficiently. Problem-solving and adaptability, with the ability to handle different customer profiles, manage pressure, and adjust to changing targets or processes. Attention to detail and organizational skills, including accurate data entry, documentation of calls, and time management during shifts. Previous experience in call centers, customer service, or telesales is preferred; BPO experience is a plus. High school diploma or equivalent required; higher education in business, communications, or related fields is an advantage. Fluency in spoken and written English and Arabic; additional languages are beneficial. Willingness to work on-site in Cairo, follow shift schedules, and participate in ongoing training and performance feedback.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, consultative, and innovative outsourcing solutions that align with each client’s unique business needs. With strong global coverage and deep cultural understanding, ETISAL International emphasizes best practices and advanced technologies to help partners enhance service quality and focus on their core business. The company is committed to transparency, flexibility, integrity, and a passion for service, consistently working to exceed client expectations. ETISAL International values human capital and seeks team members who contribute to first-class service and continuous operational improvement. Role Description This is a full-time, on-site role based in Cairo for Upselling Customer Support Agents. In this role, team members handle inbound and outbound customer interactions, respond to inquiries, and provide clear, accurate information about products and services. Agents identify customer needs, recommend relevant upgrades or additional services, and guide customers through the upselling process in a consultative and ethical manner. Daily tasks include managing customer accounts, documenting interactions in CRM systems, following up on leads, and meeting individual and team performance targets. The position also involves collaborating with supervisors and colleagues, adhering to company policies and quality standards, and participating in ongoing training to stay updated on offerings and customer service best practices. Qualifications Strong customer service skills, including active listening, empathy, and problem-solving. Effective communication skills, both spoken and written, with the ability to explain offers clearly and persuasively. Sales and upselling abilities, including basic negotiation, objection handling, and closing techniques. Comfort with technology, such as CRM or contact center systems, and basic computer literacy. Ability to work in a fast-paced environment, manage time efficiently, and adapt to changing priorities. Team-oriented mindset, reliability, and a professional attitude when dealing with customers and colleagues. Previous experience in customer support, call centers, or sales is an advantage. High school diploma or equivalent; further education in business, communications, or related fields is beneficial. Availability to work full-time on-site in Cairo, including shift-based schedules if required.

About us :-<br>Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions.<br><br>We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system<br><br>Job Duties:- <br><br> Own hub-level ASR (Attempt Success Rate), DSR, and Delivery Promise across the assigned area;<br><br><br><br><br>set and deliver weekly targets.<br><br><br> Monitor daily performance dashboards and lead root-cause analysis whenever a KPI slips Manage COD delivery execution and reduce failed and fake delivery attempts Plan courier capacity against volume and keep load per courier (OFD/courier) within a healthy,<br><br><br><br><br>sustainable range.<br><br>Balance the fleet mix (motorcycles vs. vehicles) to volume, geography, and parcel profile.<br><br>Backlog & Aging Control<br><br><br> Keep forward backlog and parcel aging within SLA; coordinate overflow across hubs when<br><br><br><br><br>demand spikes.<br><br><br> Drive down fake attempts, wrong-zoning, not-found, and lost/damaged parcels Enforce exception-handling, scanning, and dispatch discipline across all hubs Own cost-per-package for the area; manage courier contract rates and right-size structural<br><br><br><br><br>capacity.<br><br><br> Lead, coach, and develop hub leads and supervisors; build a performance-driven culture Partner with Mid-Mile, Tech, Fulfillment, Quality, and Commercial teams to resolve cross-<br><br><br><br><br>functional issues and protect merchant experience.<br><br><br> Produce clear, data-driven weekly performance reviews for leadership<br><br><br><br><br>Job Requirements:- <br><br>Bachelor's degree in Business, Logistics, Engineering, or a related field 4+ years in last-mile, logistics, or field operations, including 2+ years leading teams Strong data literacy — confident with Excel, dashboards, and operational metrics Proven fleet / courier management and capacity-planning experience Strong problem-solving and root-cause analysis skills Fluent Arabic; good written and spoken English Based in Greater Cairo and able to travel across assigned hubs<br><br><br><br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, high-value outsourcing solutions that help businesses concentrate on their core operations while enhancing service to their own customers. With a strong emphasis on cultural understanding, global coverage, and industry best practices, ETISAL International tailors its services to meet the unique needs of each client. The company is committed to transparency, flexibility, integrity, and passion in service delivery, continuously improving its management and operational standards. ETISAL International values human capital and leverages advanced technologies to consistently exceed client expectations. Role Description This is a full-time, on-site Support Agent role based in Cairo, requiring English language proficiency at B2 level. Support Agents handle incoming customer inquiries via phone, email, or chat, providing clear and accurate information about products and services. They troubleshoot basic issues, escalate complex problems to appropriate teams, and follow up to ensure timely resolution. Daily tasks include documenting interactions in the system, maintaining up-to-date knowledge of client offerings, and adhering to established service quality and performance standards. Support Agents collaborate with colleagues and supervisors to improve processes, contribute to a positive team environment, and deliver a professional, customer-centered experience. Qualifications Strong customer service and communication skills in English (minimum B2 level), with the ability to listen actively, respond clearly, and maintain a professional tone. Proficiency in using computers, CRM or ticketing systems, and common office software to document interactions and access required information efficiently. Problem-solving abilities, including identifying customer needs, analyzing issues, and following structured procedures to resolve or escalate inquiries. Time management and organizational skills to handle multiple interactions, meet service-level targets, and follow established workflows. Ability to work on-site in Cairo, collaborate effectively in a diverse team, and adapt to changing processes, client requirements, and performance goals. Previous experience in call centers, customer support, or BPO environments is an advantage but not mandatory. Graduates/Undergraduate/Gap Year/Drop Out are welcome to apply Commitment to ethical conduct, reliability in attendance, and willingness to participate in ongoing training and performance feedback. Jim

Job Title: HSE Officer (Oil & Gas) – 1–3 Years Experience Job Summary We are seeking a proactive and detail-oriented HSE (Health, Safety, and Environment) Officer with 1–3 years of experience in the oil and gas industry. The successful candidate will support the implementation of HSE policies, ensure compliance with company procedures and regulatory requirements, and promote a strong safety culture across site operations. Key Responsibilities Implement and monitor HSE policies, procedures, and safe work practices. Conduct regular site inspections and safety audits to identify hazards and ensure compliance. Participate in risk assessments, Job Safety Analyses (JSA), and Hazard Identification (HAZID) activities. Monitor work permits and verify compliance with Permit-to-Work (PTW) requirements. Conduct toolbox talks, safety inductions, and HSE awareness training for employees and contractors. Investigate incidents, near misses, and unsafe conditions, and prepare detailed reports with corrective and preventive actions. Ensure proper use of personal protective equipment (PPE) and compliance with safety standards. Maintain HSE documentation, inspection records, incident reports, and statutory compliance records. Support emergency preparedness activities, including drills and response planning. Monitor environmental compliance, including waste management, spill prevention, and pollution control. Coordinate with supervisors and contractors to resolve HSE concerns and improve safety performance. Ensure compliance with local regulations, client requirements, and international HSE standards. Qualifications Bachelor's degree or diploma in Engineering, Occupational Health & Safety, Environmental Science, or a related field.1–3 years of HSE experience in the oil and gas industry. NEBOSH IGC, IOSH Managing Safely, or equivalent HSE certification is preferred. Knowledge of Permit-to-Work (PTW), Lockout/Tagout (LOTO), confined space entry, working at height, lifting operations, and fire safety. Familiarity with ISO 45001 and ISO 14001 management systems is an advantage. Good understanding of incident investigation techniques and risk assessment processes. Strong communication, reporting, and interpersonal skills. Proficiency in Microsoft Office applications. Ability to work in a fast-paced site environment and collaborate effectively with multidisciplinary teams. Key Competencies Safety leadership and awareness Hazard identification and risk management Incident investigation and root cause analysis Regulatory compliance Problem-solving and decision-making Teamwork and communication Attention to detail Time management and organizational skills

Company Description Flairs Tech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners with services in software development and analytics, digital solutions, business operations, and customer experience. Flairs Tech collaborates closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their internal teams to improve processes and productivity. The organization attributes its success to its people-first culture and long-term partnerships with customers. Joining Flairs Tech means working in a dynamic, growth-oriented environment with international exposure and development opportunities.<br>Role Description The C1 English Sabre Travel Advisor is a full-time hybrid role based in Qesm El Maadi, with some flexibility for work from home. The role involves using Sabre and other travel platforms to handle flight, hotel, and other travel arrangements, including bookings, changes, and cancellations. Daily responsibilities include responding to customer inquiries via phone, email, or chat, delivering accurate information, and ensuring a high level of customer satisfaction. The advisor will troubleshoot travel-related issues, follow company and partner procedures, and document interactions in accordance with service standards. Collaboration with team members and supervisors to meet performance targets and maintain quality and compliance is also expected.<br>Qualifications<br> Strong customer-focused skills, including Customer Service and Customer Satisfaction, with the ability to handle inquiries and resolve issues effectively. Excellent Communication skills in English at C1 level (spoken and written), with clear, professional, and empathetic interaction. Practical experience in Travel Arrangements, including booking, modifying, and cancelling itineraries using Sabre or similar GDS tools. Background in a Travel Agency or travel industry environment, understanding common processes, terminology, and customer expectations. High attention to detail, accuracy in data entry, and ability to follow structured procedures and guidelines. Comfort working in a hybrid setup in Qesm El Maadi, with reliability in both office and remote environments. Ability to work in shifts if required, manage time effectively, and meet performance and quality targets. Previous experience in customer support or contact center roles is an advantage; familiarity with CRM systems is beneficial. Diploma or degree in tourism, hospitality, business, or a related field is preferred but not mandatory.

Company Description Big Time, founded in 2016 IN EGYPT AND TURKEY by the third generation of Antably’s banking family, builds on over 100 years of banking legacy to deliver integrated, value-added solutions for banks across Egypt, Turkey, and the GCC. Operating under the slogan “The Art of Making the Future,” Big Time offers specialized training academies led by distinguished scientific supervisors and expert instructors, combining academic rigor with practical, hands-on techniques. These academies serve current and prospective banking professionals, positioning Big Time as an ideal talent and training partner for the sector. The company also organizes conferences and events that foster networking, innovation, and creativity among local, regional, and international industry experts. As the first open banking digital consultant in the Middle East, Big Time provides instant digital consultancy, including digital career coaching, offer evaluation, and training advisory services. Role Description The B2C Banking Training Chat Sales Senior Officer is a full-time, hybrid role based in Cairo, Egypt, with some flexibility for working from home. This role focuses on engaging prospective and existing banking customers via digital chat channels to promote Big Time’s training programs, digital consultancy services, and tailored learning solutions. Day-to-day responsibilities include responding to inquiries, assessing customer needs, recommending suitable training and advisory offerings, and guiding individuals through the enrollment and purchasing process. The Senior Officer will collaborate with training academies and product teams to stay current on program content, promotional campaigns, and banking market trends, while maintaining accurate records of interactions and sales activities in CRM systems. The role also involves meeting sales targets, providing feedback on customer preferences, and contributing to continuous improvement of the digital customer journey. Qualifications Solid understanding of banking and NBFI FUNCTIONS and CAREER STAGES. Experience dealing with BANKERS & NBFI TEAMS. Strong Communication skills, particularly written communication for chat-based interactions in ARABIC AND IN ENGLISH. Proven SALES & Customer Service experience in a banking, financial services, or training environment, with a focus on empathy, responsiveness, and problem-solving. Demonstrated track record in sales or consultative selling, preferably in B2C banking, financial products, or professional training services. Comfort using digital tools, CRM & workflow categorization systems, and chat platforms, with attention to accuracy and data privacy. ADVANCED USER OF MS WORD, EXCEL AND POWERPOINT IS A MUST.

Company Description: Dial Expert is a performance-driven sales and customer service company that builds high-performing call center teams for clients who want better results without the overhead of building their own operations. We deliver measurable sales growth and enhanced customer care through native English-speaking agents trained to handle customer interactions with professionalism and empathy. Dial Expert operates a sales floor built on accountability, clear targets, and consistent performance, supported by strong hiring, training, culture, and management practices. Agents are among the highest paid in Egypt’s call center industry, reflecting the company’s commitment to attracting and retaining top talent. Team members join an environment that values results, ongoing development, and long-term career growth. Role Description: As a Sales Representative at Dial Expert, you will engage with prospective and existing customers over the phone to present products and services, answer questions, and guide them toward informed purchasing decisions. You will follow structured sales scripts and processes, manage call queues, log interactions in CRM tools, and maintain accurate records of leads, follow-ups, and outcomes. Day-to-day responsibilities include meeting individual and team sales targets, handling customer concerns with care, and collaborating with supervisors to refine messaging and improve conversion rates. You will participate in ongoing training, coaching, and performance reviews to sharpen your sales techniques and product knowledge. This is a full-time, hybrid role based in Cairo, Egypt, where in-office work on a professional sales floor is combined with some work-from-home flexibility. Qualifications Strong sales and negotiation skills, with the ability to understand customer needs and close deals effectively. Excellent spoken and written English communication skills, including active listening and clear, confident phone presence. Customer service skills focused on empathy, problem-solving, and maintaining positive long-term relationships. Comfort with CRM systems, call center software, and basic computer proficiency to manage leads and document interactions. Goal-oriented mindset with the ability to work in a performance-based environment and meet or exceed sales targets. Ability to work effectively in a hybrid setup, collaborating with in-office and remote team members and adapting to shifting schedules. While previous experience in sales, telesales, or a call center is preferred, it's not required for motivated candidates. High school diploma or equivalent required; additional education in business, marketing

Company Description Sutherland Healthcare Solutions is part of an experience-led digital transformation company focused on optimizing healthcare’s financial and clinical performance through analytics-driven business process and technology solutions. For over 35 years, Sutherland has partnered with global clients to deliver measurable results, accelerate growth, and enhance customer and employee experiences. The organization leverages proprietary AI-based products, platforms, and automation built on robust intellectual property. Team members work in a globally connected, collaborative environment known as “One Sutherland,” where operational excellence and cultural alignment are highly valued. Sutherland is committed to creating human-centered digital experiences that improve outcomes for clients and their customers.<br>Role Description This is a full-time, on-site Customer Service Sales Specialist role based in Cairo, Egypt. The specialist will handle inbound and outbound customer interactions, responding to inquiries, resolving issues, and identifying opportunities to recommend appropriate products or services. Daily responsibilities include managing calls and other communication channels, following established scripts and guidelines, and documenting all customer interactions accurately in internal systems. The role involves meeting or exceeding sales and service targets, contributing to customer retention, and ensuring a positive, consistent experience in every interaction. The specialist will collaborate with team members and supervisors, participate in training and coaching sessions, and provide feedback to improve processes and customer satisfaction.<br>Qualifications<br> Strong customer service capabilities, including Customer Service, Customer Support, and Customer Satisfaction skills. Ability to deliver a high-quality Customer Experience, with a focus on empathy, active listening, and problem-solving. Professional Phone Etiquette and clear, polite communication across voice and digital channels. Proven aptitude for sales, including upselling, cross-selling, and closing opportunities in a service-oriented environment. Fluency in English; additional language skills are a plus, depending on business needs. Comfort working with CRM systems and basic computer applications, with strong attention to detail and data accuracy. Ability to work in a fast-paced, target-driven environment, managing time and priorities effectively. High school diploma or equivalent required; post-secondary education in business, communications, or a related field is an advantage. Prior experience in a call center, customer service, or sales role, ideally in healthcare or related industries, is preferred but not always required.

Company Description AT Telcom specializes in setting qualified appointments for solar, roofing, HVAC, pressure washing, and home improvement companies across the United States. The company focuses on connecting verified homeowners with service providers through clear, honest appointment setting without bait-and-switch tactics. AT Telcom delivers consistent results, with a strong track record of over 15,000 appointments set in the last 18 months and an average client retention of more than 11 months. Their proven systems are built to scale with clients’ businesses and help keep calendars consistently booked weeks in advance. AT Telcom partners with home service businesses that value reliability, transparency, and predictable pipelines.<br>Role Description This is a full-time, on-site Appointment Setter role based in Qesm El Maadi. The Appointment Setter will engage prospective customers by phone, text, and other approved channels to qualify leads and schedule appointments for clients in the home services industry. Daily responsibilities include following call scripts, asking qualifying questions, clearly explaining the nature and purpose of each appointment, and accurately entering data into the company’s CRM or scheduling tools. The role involves managing and updating appointment calendars, confirming and reconfirming appointments to maintain strong show rates, and promptly following up with warm leads. The Appointment Setter will also collaborate with team members and supervisors to refine messaging, share feedback from prospects, and meet or exceed individual and team performance targets.<br>Qualifications<br> <br>Strong appointment-related skills, including Setting Appointments and Appointment Scheduling, with attention to accuracy and time management. Experience in Lead Generation, including qualifying prospects and identifying decision-makers in a structured, goal-oriented environment. Excellent Communication skills, both verbal and written, with the ability to speak clearly, build rapport quickly, and handle objections professionally. Proven Customer Service skills, demonstrating patience, active listening, and a solutions-focused approach when interacting with diverse customers. Previous experience in call centers, telesales, or outbound phone-based roles is highly preferred. Comfort working with CRM systems, call dialers, and online scheduling tools, with basic computer literacy (email, spreadsheets, data entry). Ability to work on-site full time in Qesm El Maadi, maintain consistent attendance, and perform in a metrics-driven environment. High school diploma or equivalent required; additional education or training in sales, marketing, or customer relations is a plus.

JOB DETAILSJob Title: Accounts Payables Senior Specialist. Sector/Business Line: ElSewedy Electric T&D. Scope: Transmission & Distribution. Department: Finance.<br>Accountabilities:Review, verify, and process supplier, vendor, subcontractor, and consultant invoices. Match invoices with Purchase Orders (POs), contracts, Goods Receipt Notes (GRNs), and supporting documentation. Ensure timely and accurate posting of invoices into the ERP system. Prepare payment runs in accordance with payment schedules and cash flow requirements. Process employee expense claims and petty cash settlements. Monitor due dates and ensure payments are made according to contractual agreements. Maintain vendor master data and ensure accuracy of records. Reconcile supplier and subcontractor statements on a monthly basis. Resolve invoice discrepancies, payment issues, and vendor queries promptly. Build and maintain professional relationships with vendors and subcontractors. Coordinate with Procurement, Project Control, Site Administration, and Project Managers regarding invoice approvals and project-related costs. Verify subcontractor payment certificates and progress billing documentation. Ensure proper allocation of costs to construction projects and cost centers. Support project teams in tracking and controlling project expenditures. Ensure compliance with company financial policies, delegated authority matrix, and internal controls. Assist in month-end and year-end closing activities related to accounts payable. Prepare AP accruals and provisions when required. Support internal and external audit requirements by providing necessary documentation. Ensure compliance with tax regulations, including VAT and withholding tax requirements. Prepare accounts payable aging reports and payment forecasts. Monitor outstanding liabilities and identify potential risks. Generate periodic management reports related to vendor payments and AP performance. Support cash flow planning by providing payment schedules and forecasts.<br>Direct Manager: Accounts Payables Section Head.<br>Education Background:Bachelor's Degree in Accounting, Finance, Commerce, or a related field. Professional certifications (CPA, CMA, ACCA, Dip IFR, etc.) are an advantage.5–7 years of experience in Accounts Payable, preferably within the construction, engineering, EPC, or contracting industry. Experience handling subcontractor payments, project-related invoices, and large-volume transactions. Experience working with ERP systems such as SAP, Oracle, Microsoft Dynamics, or equivalent.<br>Technical Skills:Strong knowledge of Accounts Payable processes and best practices. Understanding of construction contracts, subcontractor billing, and project accounting. Knowledge of VAT, withholding tax, and financial regulations. Advanced Microsoft Excel skills. ERP system proficiency.

<p>Main Duties.</p><p>-Records the total Food &amp; Beverage purchases by : checking the extension and additions of invoices Recording and classifying Food &amp; Beverage purchases in the purchase journal in terms of the different kinds of Food &amp; Beverage or by their terms of payments.</p><p>-Determines and reports the actual costs of Food &amp; Beverage sold, daily and monthly, in the Food &amp; Beverage report which incorporates the following : pricing and extension of Food &amp; Beverage issues Costing of Food &amp; Beverage consumed by the employees and other credits. Categorizing of Food &amp; Beverage issues to each independent kitchen and bar. costing of inter-kitchen transfers costing of Food &amp; Beverage consumed for special functions</p><p>-Performs the reconciliation of meat tags.</p><p>-Prepares the employee s and supervisors cafeteria cost records.</p><p>-Accomplishes the monthly Food &amp; Beverage inventory by : counting the Food &amp; Beverage in the storeroom pricing these Food &amp; Beverage items and determining total value reconciling the recorded value of inventory and the value arrived at from the physical count</p><p>-Prepares the monthly summary of meat consumption</p><p>-Performs other duties as may be assigned</p><p><strong>Desired Candidate Profile</strong></p><p>Previous hotel accounting experience (Minimum 3 years preferred). Excellent English language skills Familiarity with Financials System, Reporting System, Micros POS, and Excel Strong analytical, strategic and tactical abilities.</p>

<p>Main Duties. -Records the total Food &amp; Beverage purchases by : checking the extension and additions of invoices Recording and classifying Food &amp; Beverage purchases in the purchase journal in terms of the different kinds of Food &amp; Beverage or by their terms of payments. -Determines and reports the actual costs of Food &amp; Beverage sold, daily and monthly, in the Food &amp; Beverage report which incorporates the following : pricing and extension of Food &amp; Beverage issues Costing of Food &amp; Beverage consumed by the employees and other credits. Categorizing of Food &amp; Beverage issues to each independent kitchen and bar. costing of inter-kitchen transfers costing of Food &amp; Beverage consumed for special functions -Performs the reconciliation of meat tags. -Prepares the employee s and supervisors cafeteria cost records. -Accomplishes the monthly Food &amp; Beverage inventory by : counting the Food &amp; Beverage in the storeroom pricing these Food &amp; Beverage items and determining total value reconciling the recorded value of inventory and the value arrived at from the physical count -Prepares the monthly summary of meat consumption -Performs other duties as may be assigned</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in commerce, accounting,finance or Business adminstration. (0-3) years of Experience. Previous hotel accounting experience is preferred Excellent English language skills Familiarity with Financials System, Reporting System, Micros POS, and Excel Strong analytical, strategic and tactical abilities.</p>

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East, with a strong focus on customer-centric solutions. The company designs customized, consultative services that address the unique outsourcing needs of each client, helping them focus on their core business and better serve their customers. ETISAL International combines global coverage with deep cultural understanding and industry best practices to deliver high-value, innovative services. The organization emphasizes quality, transparency, flexibility, integrity, and a passion for service, continually enhancing its management and operational standards. Human capital development and the use of state-of-the-art technologies are central to its commitment to exceeding client expectations. Role Description The Bilingual Customer Service Agent is a full-time, on-site role based in Cairo, Egypt. The agent will handle inbound and outbound customer interactions via phone, email, chat, or other channels, providing accurate information, resolving inquiries, and addressing complaints in a professional manner. Day-to-day responsibilities include documenting interactions, following established procedures, escalating complex issues when needed, and maintaining high service standards and customer satisfaction. The agent will use bilingual communication skills to support customers from diverse backgrounds, adhere to performance targets, and collaborate with team members and supervisors to improve processes and customer experience. The role also involves following company policies, respecting data privacy and security, and actively contributing to a positive, inclusive work environment. Qualifications Strong customer-facing skills, including Customer Service and Customer Support capabilities. Experience enhancing Customer Satisfaction and contributing to positive Customer Experience. Background in roles such as Customer Service Representatives or similar client-focused positions. Proficiency in at least two languages (including fluent English and another relevant language) with clear verbal and written communication. Ability to work on-site in Cairo, Egypt, on a full-time schedule, including potential shifts, weekends, or holidays as required. Excellent listening, problem-solving, and conflict resolution skills, with attention to detail and accuracy in data entry. Comfort with using contact center technologies, CRM systems, and standard office software; willingness to learn new tools. Demonstrated reliability, teamwork, and adaptability in a fast-paced environment; prior BPO or call center experience is an advantage. High school diploma or equivalent required; post-secondary education in business, communications, or related fields is beneficial.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Main Duties.</b></p><p>-Records the total Food &amp; Beverage purchases by : checking the extension and additions of invoices Recording and classifying Food &amp; Beverage purchases in the purchase journal in terms of the different kinds of Food &amp; Beverage or by their terms of payments.</p><p>-Determines and reports the actual costs of Food &amp; Beverage sold, daily and monthly, in the Food &amp; Beverage report which incorporates the following : pricing and extension of Food &amp; Beverage issues Costing of Food &amp; Beverage consumed by the employees and other credits. Categorizing of Food &amp; Beverage issues to each independent kitchen and bar. costing of inter-kitchen transfers costing of Food &amp; Beverage consumed for special functions</p><p>-Performs the reconciliation of meat tags.</p><p>-Prepares the employee s and supervisors cafeteria cost records.</p><p>-Accomplishes the monthly Food &amp; Beverage inventory by : counting the Food &amp; Beverage in the storeroom pricing these Food &amp; Beverage items and determining total value reconciling the recorded value of inventory and the value arrived at from the physical count</p><p>-Prepares the monthly summary of meat consumption</p><p>-Performs other duties as may be assigned</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Previous hotel accounting experience (Minimum 3 years preferred). Excellent English language skills Familiarity with Financials System, Reporting System, Micros POS, and Excel Strong analytical, strategic and tactical abilities.</p><p></p></section>

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, high-value outsourcing solutions that address the unique needs of each client’s business and customers. With a strong emphasis on cultural understanding, global coverage, and industry best practices, ETISAL International helps partners focus on their core operations. The company is committed to transparency, flexibility, integrity, and continuous improvement in management and operations. Its teams work with advanced technologies and quality standards to consistently exceed client expectations and enhance the value delivered to end customers.<br>Role Description This full-time, on-site English Technical Customer Service | Chat Account role is based in Cairo. The team member will provide real-time technical and customer support through chat, assisting customers with service-related inquiries, product usage questions, and troubleshooting issues. Daily tasks include diagnosing basic technical problems, guiding customers through step-by-step solutions, and escalating complex cases to higher-level support when needed. The role also involves documenting interactions accurately, following established workflows and service-level agreements, and maintaining a professional, empathetic tone in all written communication. The team member may participate in ongoing training, share feedback to improve processes, and collaborate closely with supervisors and colleagues to ensure a consistent, high-quality customer experience.<br>Qualifications<br> Strong customer-facing skills, including Customer Service and communication abilities, with a focus on responsiveness, empathy, and professionalism in chat-based interactions. Technical aptitude with experience or familiarity in Troubleshooting and Technical Support, including the ability to analyze issues, identify root causes, and provide clear, step-by-step guidance. Basic understanding or interest in Electricity or related technical concepts, with the ability to learn product- or service-specific technical details quickly. Ability to participate in and benefit from Training, and to support knowledge sharing within the team to enhance overall service quality. Proficiency in written English with accurate spelling, grammar, and structured communication suitable for chat-based support. Comfort working in an on-site, fast-paced contact center environment in Cairo, including adherence to shift schedules and performance targets. Strong problem-solving skills, attention to detail, and the ability to handle multiple chat conversations while maintaining quality. Previous experience in customer support, technical support, or a BPO/contact center environment is preferred but not mandatory. High school diploma or equivalent required; additional technical or customer service certifications are an advantage.