branch manager Jobs - Cairo Egypt

<p>JOB SUMMARY   Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.   CANDIDATE PROFILE    Education and Experience • High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR • 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.   CORE WORK ACTIVITIES   Ensuring Culinary Standards and Responsibilities are Met for Restaurant • Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant. • Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. • Maintains food preparation handling and correct storage standards. • Recognizes superior quality products, presentations and flavor. • Plans and manages food quantities and plating requirements for the restaurant. • Communications production needs to key personnel. • Assists in developing daily and seasonal menu items for the restaurant. • Ensures compliance with all applicable laws and regulations regulations. • Follows proper handling and right temperature of all food products. • Estimates daily restaurant production needs. • Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. • Checks the quality of raw and cooked food products to ensure that standards are met. • Determines how food should be presented and creates decorative food displays.   Leading Kitchen Team • Supervises and coordinates activities of cooks and workers engaged in food preparation. • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Leads shift teams while personally preparing food items and executing requests based on required specifications. • Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Ensuring and maintaining the productivity level of employees. • Ensures employees are cross-trained to support successful daily operations. • Ensures employees understand expectations and parameters. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.   Establishing and Maintaining Restaurant Kitchen Goals • Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc. • Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work. • Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. • Effectively investigates, reports and follows-up on employee accidents. • Knows and implements company safety standards.   Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Sets a positive example for guest relations. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Empowers employees to provide excellent customer service. • Handles guest problems and complaints. • Interacts with guests to obtain feedback on product quality and service levels.   Managing and Conducting Human Resource Activities  • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes. • Manages employee progressive discipline procedures. • Participates in the employee performance appraisal process, providing feedback as needed. • Uses all available on the job training tools for employees. • Assists as needed in the interviewing and hiring of employee team members with appropriate skills.   Additional Responsibilities  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Attends and participates in all pertinent meetings.     At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,? begin your purpose, belong to an amazing global?team, and become the best version of you.</p><p></p>

Job Purpose The Area Trainer is responsible for delivering, coordinating, and administratively managing training activities across assigned Eden Facility Management projects. The role ensures that blue-collar employees receive the required induction, HSE, technical, behavioral, and mandatory training according to Eden standards, client requirements, competency frameworks, and the approved annual training plan. The Area Trainer will act as the main L&D representative within the assigned geographical area and ensure effective coordination between L&D, Operations, HR, HSE, Project Management, and site supervisors. Assigned Areas Area 1 – New Capital / Cairo: Responsible for training activities across assigned Eden FM projects in New Capital / Cairo. Area 2 – Egyptian Museum / Giza: Responsible for training activities across assigned Eden FM projects in the Egyptian Museum / Giza. Area 3 – Sahel / Matrouh: Responsible for training activities across assigned Eden FM projects in Sahel / Matrouh, including seasonal and remote operational locations. Area Trainer – Responsibilities Summary Training Delivery: Deliver induction/OBT, technical, vocational, HSE, OJT, toolbox talks, and refresher training for blue-collar employees. Competency & TNA: Assess employee competency, identify skill gaps, conduct TNA, and recommend training or retraining. Training Administration: Plan monthly training schedules, coordinate trainers/venues/participants, and ensure mandatory training completion. Records & Reporting: Maintain accurate training, attendance, assessment, certification, and competency records; prepare weekly/monthly reports. Area Coordination: Coordinate with L&D, Operations, Project Management, HR, HSE, supervisors, and external trainers to ensure smooth training delivery. Quality & Compliance: Ensure training meets Eden FM, HSE, ISO, SOP, and client requirements; support audits and follow-up actions. Learning Culture: Promote practical learning, coaching, workplace application, and continuous improvement among frontline employees. Materials & Equipment: Prepare and maintain training materials, assessment tools, and practical training equipment. Requirements: Minimum 3 years’ relevant experience, preferably with blue-collar/frontline workforce, plus strong training, facilitation, competency assessment, reporting, Excel/LMS, and communication skills. Working Environment: Field-based role requiring frequent movement across operational sites and flexibility in working hours. Required Qualifications & Experience Education Bachelor's degree, diploma, or relevant vocational qualification. Training/L&D, HR, Facility Management, Hospitality, Engineering, HSE, or technical education is preferred. Experience Minimum 3 years of relevant experience in training and development, vocational training, facility management, hospitality, construction, technical operations, or a similar environment. Experience working with blue-collar / frontline employees is highly preferred. Experience delivering practical and on-the-job training is preferred. Experience in facility management or multi-site operations is an advantage. Working Conditions The position requires frequent movement between assigned operational sites. The Area Trainer may be required to work in operational, technical, outdoor, and client-site environments. The role may require flexible working hours based on operational and training requirements. For Sahel / Matrouh, the position may involve seasonal deployment, travel between sites, and extended field assignments. and prefer people who reside in Alex and Matrouh Ideal Candidate Profile The ideal candidate is a hands-on trainer who understands both people and operations. He/she should be comfortable working directly with blue-collar employees, supervisors, and site management rather than working only from an office.

<p><h4>Company description</h4> <p>Why work for Accor?</p> <p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p> <p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>Assist management in screening CVs, conducting interviews, and selecting new candidate hires using selection tools and systems.<br> Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies, and guidelines.<br> Inform Human Resources management of issues related to employee relations within the division or property.<br> Post all necessary legal or regulatory notices related to Human Resources in view of all employees as required by law.<br> Assist and support management and the leadership team with handling and resolving Human Resources issues.<br> Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards.<br> Assist employees with internal and external transfer requests and procedures.<br> Monitor and assist managers and supervisors with hiring processes and issues.<br> Coordinate and conduct applicant reference checks, background checks, and social insurance in accordance with company procedures.<br> Communicate to all applicants receiving a job offer the necessary documentation required to bring on the first day of employment in order to complete employment verification forms.<br> Create and maintain new hire files and enter them into PeopleSoft.<br> Create new employee personnel files.<br> Assist with orientation of new employees.<br> Maintain confidentiality and security of employee and property records, files, and information.<br> Ensure accurate maintenance of all employee records and files (e.g., interview documents, reference checks, applicant self-identification forms, department orientation checklists).<br> Discuss work topics, activities, or problems with co-workers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.<br> Create and type office correspondence using a computer.<br> Create and maintain filing systems.</p> <p>Promote environmental responsibility by participating in activities organized to protect biological diversity and sharing individual responsibilities to increase environmental knowledge and carry out necessary training.<br> Minimize consumption of resources such as paper and printed materials.<br> Implement necessary warnings and departmental training to save energy within the facility.<br> Carry out decisions made for energy conservation.<br> Evaluate the environmental impact and energy efficiency of purchased equipment.<br> Fulfill responsibilities to properly eliminate and collect waste, reduce environmental pollution, and minimize harmful effects on the environment.<br> Carry out all responsibilities related to quality management and food safety management systems implemented at the facilities.<br> Perform all other duties assigned by managers and hotel management not specified in the job description.</p> <h4>Qualifications</h4> <ul> <li>Education: Bachelor’s degree</li> <li>Experience: At least 1 year of related work experience</li> <li>Foreign language: Sufficient level of English to be able to write reports according to international standards</li> <li>Courses and training: Prior attendance in courses and seminars in the field</li> <li>Computer literacy: MS Office applications</li> <li>Special qualifications: Multi-tasking, time management, detail orientation, planning, and organizing</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In one to two sentences, introduce the team, property, or office environment in a way that reflects the culture.</p> <p><strong>Note:</strong> Customization may be included for any specific local or legislative requirements, such as work permits.</p> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.</p></p><p></p>

We are seeking a detail-oriented and motivated Data Entry to join our team. You will be responsible for entering and updating data within SAP modules, ensuring accuracy and compliance with defined input profiles and authorization rules. This role requires a strong commitment to data integrity, confidentiality, and collaboration with team members.<br><br>Responsibilities<br><br> Enter and update data in SAP modules (e.g., master data, orders, time/administrative records) following defined input profiles and authorization rules. Transfer data from source documents (paper, email, Excel) into SAP and internal databases within set time limits. Run routine reports/exports from SAP/Excel for supervisors; perform simple data backups or archive completed work to designated locations. Maintain confidentiality and follow data integrity/security policies; escalate issues to the admin lead when needed. Collaborate with the PMO/admin team to clarify requirements, reconcile discrepancies, and improve the data-entry workflow.<br><br>Qualifications<br><br> Fluent English Has experience in working with databases. Proficient with MS Office suite of programs, in particular Excel, Power Point, Word and Outlook. Professional attitude, experience in treating stakeholders with respect and dignity. Attention to detail & accuracy in high-volume, repetitive entry. Typing/keyboard proficiency (accuracy matters). Organization & time management to meet daily entry targets. Basic understanding of databases/spreadsheets (e.g., fields, formats, filters). Confidentiality & data security awareness. Team communication skills to clarify inputs and resolve data issues.

Company Description Kalam, a Future Group company, is a leading virtual BPO provider offering cost-efficient interpretation, translation, and customer experience solutions to over 300 global companies. We specialize in connecting businesses across borders, fostering growth, and enabling market expansion. At Kalam, our mission is to enhance customer loyalty, satisfaction, and human-centered experiences to drive business success. Our innovative solutions support clients in reducing costs while unlocking new opportunities worldwide. Position: Remote Role Experience: Not required Location: Work from home Job description:Provide high-quality communication and support in both Italian and English Attend remote training sessions and team meetings as required Maintain professional appearance and workspace during video interactions Ensure consistent internet connectivity and technology readiness Follow company guidelines, workflows, and quality standards Handle assigned tasks efficiently while meeting performance targets Collaborate with team members and supervisors to ensure smooth operations Demonstrate adaptability and readiness to learn new tools and processes Requirements:Fluency in Italian and English Laptop: Core i3 6th generation and above (or its equivalent in AMD or Mac) USB headset (small preferred) Webcam 720 or 1080Ethernet connection10mbps download speed and 5mbps upload speed Training is provided

Company Description Atheel CX, part of Atheel Holding established in 2016, is a diversified customer experience and business solutions provider serving clients across multiple industries. With 5 strategic delivery sites in Egypt and corporate operations spanning the UAE, KSA, and Egypt, the company manages high transaction volumes while maintaining strong service continuity. Atheel CX supports more than 150 clients in 25 industries, handling over 5 million monthly transactions with a 5,000-seat capacity and a workforce of 20,000 employees. Its multilingual capabilities cover 15+ languages, including Arabic, English, French, German, Spanish, and others, enabling it to support global partners. The company operates under robust quality, security, and operational certifications such as ISO 9001, ISO 27001, ISO 18295, and PCI DSS, reinforcing its commitment to trusted, scalable excellence. Role Description The Lead Opener (real-estate) is a full-time, on-site role based in Qesm El Maadi. The individual in this role will contact and qualify potential real-estate leads via phone, messaging, and digital channels, capturing accurate information and assessing interest and readiness to move forward. Day-to-day responsibilities include maintaining and updating lead databases, scheduling appointments or follow-ups for sales agents, and ensuring smooth handover of qualified leads to the sales team. The Lead Opener will follow scripts and guidelines, handle initial inquiries, provide basic information about real-estate offerings, and document all interactions in the CRM system. The role also involves meeting daily and weekly targets, collaborating with supervisors to improve lead generation strategies, and providing feedback on lead quality and market responses. Qualifications Candidates should possess strong communication and interpersonal skills, including clear spoken and written English and Arabic, active listening, and a professional phone manner. Candidates should possess customer service and relationship-building skills, with the ability to handle objections, answer initial inquiries, and create a positive first impression for potential clients. Candidates should possess sales and lead qualification skills, including basic understanding of real-estate sales cycles, prospecting, and assessing lead interest and suitability. Candidates should possess organizational and data management skills, such as accurate data entry, CRM usage, record-keeping, and time management to handle high call volumes. Candidates should possess problem-solving and adaptability skills, with the ability to work under targets, respond to changing priorities, and follow structured scripts while using sound judgment. Prior experience in real-estate, call centers, telesales, or customer support is highly beneficial. High school diploma or equivalent required; a college degree in Business, Marketing, or a related field is an advantage.text me on 01041760518

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, high-value outsourcing solutions that support each client’s unique business needs and help them concentrate on their core operations. ETISAL International combines deep cultural understanding, global coverage, and industry best practices to provide consultative and innovative services. The company places strong emphasis on service quality, human capital, advanced technologies, and continuous improvement in management and operational standards. Its culture is rooted in transparency, flexibility, integrity, and a passion for exceeding client expectations. Role Description The English Customer Support & KYC Verification Agent is a full-time, on-site role based in El Abasia El Qeblia. In this position, the agent provides professional customer support in English through phone, email, and chat, responding to inquiries, resolving issues, and ensuring a positive customer experience. The role includes performing KYC (Know Your Customer) verification by reviewing documentation, validating customer information, and ensuring compliance with internal policies and regulatory requirements. Day-to-day tasks involve handling customer requests, troubleshooting service problems, documenting interactions in the system, and escalating cases as needed. The agent collaborates with team members and supervisors to improve processes, maintain service quality, and contribute to high customer satisfaction scores. Qualifications Strong Customer Support and Customer Service skills, with the ability to handle customer inquiries and issues professionally, efficiently, and courteously. Customer Satisfaction focused, with the ability to build trust, manage expectations, and follow up effectively on unresolved cases. Excellent English Communication skills, both spoken and written, with clear, professional, and concise communication across different channels. Video Call & Customer Verification: The agent will conduct video calls with customers to verify their identity, confirm that the customer is the correct person, and visually review and validate the required identification documents, contracts, and supporting documentation. Solid Troubleshooting capabilities to identify problems, understand root causes, and provide effective solutions. Strong Attention to Detail and Accuracy when performing KYC verification, reviewing documents and contracts, and entering customer data. Basic understanding of Compliance and Data Privacy principles, particularly those related to customer identity verification, KYC procedures, and handling confidential information. Bachelor’s Degree is required in any relevant field. On-site Availability: Ability to work on-site in El Abasia El Qeblia and adapt to shifting priorities in a fast-paced contact center environment. Technical Skills: Comfortable using CRM systems, ticketing tools, video-call platforms, and standard office software. Experience: Previous BPO, call center, customer service, or KYC/verification experience is an advantage.

Company Description El Farouk Company for Paper Production, Packaging and Wrapping Materials specializes in manufacturing high-quality packaging materials. The company focuses on products made from Kraft Liner, Test Liner, and Fluting, ranging from 70 to 150 gsm. El Farouk serves a variety of industrial and commercial clients that require reliable and durable packaging solutions. The company emphasizes consistent product standards and operational efficiency to meet customer needs. Team members work in a production-focused environment with opportunities to support continuous improvement in manufacturing processes. We are looking to hire Electrical Technicians with relevant knowledge and hands-on experience in industrial electrical maintenance. This is a great opportunity for technicians who have experience working with motors, MCC panels, control circuits, sensors, VFDs, soft starters and factory electrical systems.<br>Role Description The Electrical Technician is a full-time on-site role based in El Obour. The role involves performing routine and preventive electrical maintenance on production lines and related machinery to ensure continuous and safe operation. Day-to-day tasks include diagnosing and troubleshooting electrical faults, repairing or replacing electrical components, and monitoring the performance of electrical equipment. The Electrical Technician will collaborate with production and maintenance teams, follow safety and regulatory standards, document maintenance activities, and support upgrades or modifications to electrical systems as needed.<br>Responsibilities include:Inspecting and maintaining electrical equipment Supporting repair work during electrical breakdowns Checking motors, MCC panels, cables, sensors and control circuits Assisting with VFD, soft starter and motor protection checks Reporting abnormal motor noise, overheating, tripping or electrical faults Supporting cable termination, panel checks and basic control wiring work Assisting during shutdown maintenance activities Following electrical safety and lockout procedures Keeping electrical panels and work areas clean and safe Reporting completed work to supervisors and engineers<br>Qualifications Candidates should possess strong skills in Electrical Maintenance and handling Electrical Equipment in an industrial environment. Technical diploma or degree in Electrical Engineering, Electrical Technology, or a related field. Knowledge of motors, control panels, breakers, contactors and relays Basic understanding of VFDs, soft starters and motor protection systems Ability to read basic electrical drawings is preferred Experience in paper manufacturing or heavy industry is a plus Ability to work in shifts if required Good teamwork and communication skills Commitment to safety, discipline and reliability Ability to read and interpret electrical schematics and technical documentation. Strong attention to detail, problem-solving ability, and willingness to work in a shift-based or production-driven environment.<br>Interested candidates can send their CV to: omaramrfarouk@farcopaper.netMobile/Whatsapp: +201006804969<br><br>#Hiring #Electrical Technician #Maintenance Jobs #Manufacturing #Paper Industry #Technician Jobs #Egypt Jobs

Company Description Tech Loom Global connects industry-leading companies across various sectors with top-tier global talent. Our expertise spans a wide range of functions, including sales development, product and engineering, marketing, operations, customer success, finance, and administrative support. As a Tech Loom Global team member, you become part of a network of high-caliber professionals delivering real impact for forward-thinking companies navigating today's dynamic and competitive landscape.<br>Role Description We are seeking an Onboarding Specialist to support a U. S.-based behavioral health organization focused on expanding access to high-quality mental health care. This is a non-clinical, operations-focused role dedicated to delivering a seamless onboarding experience for newly hired healthcare providers. You will serve as the primary point of contact for healthcare providers from the moment they are hired, owning all pre-call admin setup, facilitating structured onboarding calls, and ensuring every provider is fully equipped to begin seeing patients with confidence. This role is ideal for someone with strong verbal communication skills, exceptional attention to detail, and the ability to manage multiple concurrent onboarding timelines in a fully remote environment.<br>Responsibilities:Reach out to newly hired healthcare providers to schedule onboarding calls and manage all pre-call coordination Complete all pre-onboarding admin tasks including setting up provider email accounts, phone lines, EHR access, and payroll enrollment prior to their start date Maintain and own an Airtable-based onboarding tracker, checking off tasks in real time and ensuring no deadlines are missed Facilitate 3-hour live onboarding calls walking providers through company systems, EHR platforms, provider guidelines, and clinical workflows using a structured checklist Set up provider directory profiles on platforms such as Psychology Today prior to provider start dates, accounting for lead times and verification requirements Introduce providers to their supervisors and associates, distribute supervision contracts, and manage any follow-up paperwork Serve as the ongoing point of contact for provider questions related to tooling, tech issues, and operational workflows post-onboarding<br>Qualifications:3–6 years of experience in an onboarding, provider relations, or coordination role. Exceptional verbal communication skills with the ability to lead structured, multi-hour calls in a clear and engaging manner Strong written English communication skills; comfortable drafting professional emails and documentation Highly organized and deadline-driven, with the ability to manage multiple onboarding timelines simultaneously without missing pre-start setup tasks Comfortable working independently in a fully remote, async-friendly environment Working hours aligned to Central Time. Proficiency in Airtable, Google Workspace, and EHR/EMR systems • • Familiarity with healthcare provider workflows, directory listings (e.g., Psychology Today), and credentialing concepts a strong plus

About the company Investment Company For Production & Manufacturing (ICPM) one of bin laden companies group in Egypt realize its responsibilities to provide Hight quality services in many of major Projects in the filed of (Aluminum works, Wood works, Steel works, Pre-cast concrete products, ready mix. , Cementation block, Tile & Interlock)<br>Job Summary The Precast Production Manager is responsible for planning, directing, and controlling all precast concrete production activities to ensure safe, efficient, and cost-effective manufacturing while meeting quality standards, customer requirements, and production schedules. The role focuses on maximizing productivity, optimizing resources, reducing waste, and driving continuous improvement throughout the production process.<br>Key Responsibilities<br>Production Management* Develop and implement daily, weekly, and monthly production plans.* Ensure production targets are achieved within agreed timelines.* Monitor production efficiency and capacity utilization.* Coordinate production activities with Planning, Engineering, QA/QC, Maintenance, and Logistics.* Ensure timely delivery of precast products according to project schedules.* Optimize workflow and production processes to improve productivity.* Monitor production costs and identify opportunities for cost reduction.<br>Operations Control * Supervise all production operations including: * Mold preparation * Reinforcement installation * Concrete batching and casting * Finishing * Curing * Demolding * Storage * Loading * Ensure proper utilization of manpower, machinery, and equipment. * Monitor plant performance and production KPIs.<br>Quality Management* Ensure compliance with company quality standards and project specifications.* Coordinate with QA/QC to minimize defects and rework.* Investigate production issues and implement corrective actions.* Promote continuous improvement initiatives.<br>Health, Safety & Environment* Ensure full compliance with HSE policies and procedures.* Promote a strong safety culture across the factory.* Conduct regular safety inspections and risk assessments.* Ensure employees use appropriate PPE.<br>Maintenance Coordination* Coordinate preventive and corrective maintenance with the Maintenance Department.* Ensure production equipment operates efficiently.* Minimize downtime through effective maintenance planning.<br>Team Leadership* Lead, coach, and develop production supervisors and production teams.* Conduct performance evaluations.* Identify training needs and support employee development.* Foster teamwork and employee engagement.<br>Inventory & Resource Management* Monitor raw material consumption.* Reduce waste and improve material utilization.* Ensure adequate availability of molds, tools, and production resources.<br>Reporting Prepare and submit reports related to:* Production output* Productivity* Plant efficiency* Downtime* Material consumption* Waste* Safety performance* Production KPIs<br>Qualifications Education* Bachelor’s Degree in Civil Engineering, Mechanical Engineering, Industrial Engineering, or a related with minimum general grade good.<br>Experience* 10–15 years of experience in precast concrete manufacturing.* Minimum 5 years in a managerial or leadership role.<br>Technical Skills* Strong knowledge of precast concrete production processes.* Knowledge of concrete technology and mix designs.* Understanding of reinforcement fabrication and mold systems.* Familiarity with batching plants and production equipment.* Knowledge of lean manufacturing principles.* ERP system experience (SAP, etc.).* Proficiency in Microsoft Office.

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>We’re looking for an Assistant Manager Demand Planning to join the team and focus on growing our own Grocery Store “t Mart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!<br><br>This role requires you to organise the forecasting demand of supplies to stores, create POs for replenishment and maintaining availability in the stores, with a team of demand planners to manage Back Office data.<br><br>Organize the transition to 3PL, manage relations, and secure Talabat with Egypt best practices. Be accountable for the overall demand planning/replenishment of Tmart stores and warehouses in Egypt and the performance of the direct reports Manage stock amounting to AED 20M while ensuring the issuance of ~ 8,000 POs weekly for stores and DCEnsuring timely and accurate analysis and reporting of inventory and purchase forecasts Provides DP/ replenishment insights and plans/ initiatives to keep availability at par with the management's business plan, accountable for the holding stock value, supplier service level. Aging stock optimization Be able to provide solutions and initiatives to solve problems with stocks in the warehouse and stores Guidance to store supervisors and admins to ensure smooth workflow Guide the commercial and operations pro-actively to ensure supplies and suppliers are not affected.<br><br>Qualifications<br><br>Strong knowledge of the fundamentals of demand planning, as well as the ability to work on demand forecasting from A-ZExperience in FMCG in demand planning and replenishment is a must Experience in Warehouse management or 3PL partner relation is a must Data and detail-oriented, and tech-savvy Ability to guide senior-level executives and manage the expectations of multiple stakeholders Ability to lead, coordinate, and facilitate the work of others; have supervisory responsibilities Ability to take a broad perspective to problems and spot new, less obvious solutions Ability to perform a variety of the most complex tasks and/or lead one or more teams Be able to use knowledge of how the team integrates with other teams to coordinate efforts and resources to achieve shared and individual objectives Excellent analytical and communication skills, and always hands-on with several tools

Company Description Quick Tech Solutions is a premier Business Process Outsourcing (BPO) provider based in Egypt, specializing in call center outsourcing and customer experience (CX) management for global clients. The company combines highly skilled Egyptian talent with advanced digital tools to deliver omnichannel support across sales, reservations, technical support, and customer care. Quick Tech Solutions supports both remote and on-site teams, helping businesses reduce costs while improving customer interactions. The organization focuses on quality, performance, and continuous improvement in every client engagement. Applicants will be joining a growing company committed to professional development and service excellence.<br>Role Description This is a full-time, on-site Appointment Setter Sales Agent role based in Egypt for individuals who are fluent in English. The Appointment Setter Sales Agent will make outbound calls, qualify leads, and schedule appointments for the sales team according to defined criteria and scripts. The role involves engaging prospects professionally, explaining products or services clearly, and capturing accurate information in the CRM or call management systems. The agent will follow up with potential customers, manage calendars and appointment slots, and ensure all scheduled meetings are confirmed and properly documented. Daily responsibilities also include meeting call and appointment targets, handling basic customer inquiries, collaborating with supervisors and sales representatives, and providing feedback on lead quality and customer responses.<br>Qualifications Strong appointment-related skills, including Setting Appointments and Appointment Scheduling, with the ability to manage calendars efficiently and accurately. Experience in Lead Generation, including qualifying prospects and identifying opportunities based on defined criteria. Excellent Communication skills in English (spoken and written), with clear, confident, and professional phone manners. Proven Customer Service skills, including active listening, empathy, and the ability to handle objections or basic concerns respectfully. Previous experience in call centers, telesales, or BPO environments is highly beneficial. Comfort working with CRM or call management tools and basic computer applications. Ability to meet performance targets, work in a fast-paced environment, and adapt to changing scripts or processes. High school diploma or equivalent required; further education in business, communications, or related fields is a plus. Availability to work full-time on-site in Egypt, with flexibility for shifts based on business needs.<br>What is Offered Competitive base salary with an uncapped performance-based commission structure. Clear career progression into senior sales leadership. Professional development, sales training, and access to premium market intelligence tools.<br>Application Instructions Send CV to: hiring@quickts.online, or apply directly on Linked InSubject Line: Application – Appointment setter (BPO) Required Inclusion: Applicants must include details about their proven sales track record in the email.

<p>Create, update and maintain the project submittal log and all other project-specific quality control reports Provide written daily QC reports that reinforce activities that are being constructed in conformance with each specific project's established standard and constructively confront non-conformances to produce the desired outcome in a timely manner Implement the QC management system at the site Coordinate quality inspections with all the site staff Prepares reports by collecting, analyzing, and summarizing data; making recommendations Verify and document that all materials received for the project are in conformance with the approved submittal, are handled and stored appropriately, and are acceptable for use in the project Conduct preconstruction meetings with new and existing subcontractors and the superintendent at least two days prior to the start of each new phase of the work to discuss issues that affect quality. Document these meetings in the daily QC report and Preparatory Phase reports Schedule, document the results of, and maintain a log of all code and independent inspections that are required. Clearly document, correct, and re-inspect all non-conformances prior to covering up work Document final inspections, certificates of occupancy, and acceptance of the works and various phases thereof Maintain the project "as-built" drawings. Coordinate all types of testing on site Coordinate with the customers representative on all quality matters Coordinate all receipt inspections Monitor and Implementation of document controlling system and other procedures Distribute relevant QC documentation to site subcontractors Verify that the quality-related site activities are in accordance with the applicable codes and standards Participate in the site s internal and external site audits Plans and directs activities concerned with the development, application, and maintenance of quality standards for industrial processes, materials, and products Devises sampling procedures and designs and develops forms and instructions for recording, evaluating, and reporting quality and reliability data. Develops sampling plans by applying attribute, variable, and sequential sampling methods Assist QC Manager in conducting internal quality audits. Provide technical support to the Project Manager and guidance to site staff in the submission of materials for approval, request for inspection, and shop drawings. Liaise with the Client's representatives for the conduct of day-to-day quality-related project activities.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor in Civil Engineering. Minimum Required Professional Experience from 2:5 years of experience in quality control &amp; quality assurance programs of similar size and type.</p>

Company Description United Printing Company was formed through the merger of Faden Media and Silicon Advertisement, combining two established marketing and advertising businesses into a single, stronger organization. Silicon Advertisement, founded in 2007 and operational from 2009, brought deep industry experience and a proven track record to the merger. Today, United Printing Company competes as a unified, innovative player in the marketing and advertising space, delivering integrated print and media solutions. The company focuses on high-quality output, creative execution, and reliable service to help clients achieve measurable brand impact. Team members join a growing organization that values collaboration, technical excellence, and continuous improvement.<br>WE’RE HIRING | SENIOR TECHNICAL ENGINEERING MANAGER – POSM<br>United Printing Company is looking for a highly experienced Senior Technical Engineering Manager to lead our technical engineering team and act as the key link between Engineering, Design, and Factory Production. Location: Egypt Position: Offshore Role Industry: BTL / POSM / Retail Branding / Production<br>About the Role We are looking for a strong technical leader with extensive hands-on experience in POSM production who understands how to transform creative concepts into accurate, practical, and production-ready technical drawings. The successful candidate will lead a team of engineers responsible for preparing technical drawings and will work closely with factory production teams to ensure that designs are technically feasible, properly detailed, and efficiently manufactured.<br>Key Responsibilities• Lead, manage, and develop a team of technical engineers.• Review and approve technical drawings before they are released to production.• Ensure all drawings are accurate, detailed, and fully executable.• Translate creative/design concepts into practical manufacturing solutions.• Work directly with factory production workers and supervisors to resolve technical issues.• Provide technical guidance during fabrication, assembly, finishing, and production.• Ensure proper selection and application of materials and manufacturing methods.• Identify potential production challenges before manufacturing starts.• Coordinate between Engineering, Design, Production, Projects, and other relevant departments.• Review prototypes and production samples to ensure they match approved designs.• Develop engineering standards, drawing standards, and technical procedures for the team.• Troubleshoot technical and production problems and provide practical solutions.• Ensure the engineering team understands real-world manufacturing limitations and requirements.• Continuously improve production methods, technical solutions, efficiency, and material utilization.<br>What We’re Looking For10+ years of strong engineering / technical experience, preferably with significant experience in BTL, POSM, retail branding, displays, exhibitions, or similar production environments. Extensive POSM knowledge is a MUST. Proven experience leading a team of engineers and technical draftsmen. Strong understanding of how POSM products are actually manufactured and assembled. Excellent knowledge of materials such as MDF, plywood, wood, metal, acrylic, PVC, foam, plastics, printing materials, lighting, and mixed-material structures. Strong understanding of fabrication and production processes. Excellent ability to read, prepare, review, and approve detailed technical/shop drawings. Strong knowledge of Auto CAD and other relevant technical drawing software. Ability to communicate effectively with factory workers, production supervisors, engineers, designers, and management. Strong problem-solving skills with a hands-on, factory-oriented mindset.<br>The Ideal Candidate:We are not looking for someone who only knows how to draw. We need a technical leader who understands:Design → Engineering → Materials → Fabrication → Assembly → Production → Final Product Someone who can look at a drawing and immediately understand whether it can actually be manufactured, how it should be manufactured, and how to guide the production team to execute it correctly. If you have deep POSM expertise, strong technical leadership experience, and extensive factory production knowledge, Please apply.

Brief Introduction of TCL & MEABG TCL, since its foundation in 1981, has grown into a global enterprise with preliminary international competitiveness. TCL Industries focuses on the home and commercial appliances, provides users with products and services for intelligent and healthy life, further deepens the transformation from the top global home appliance company to a global leading intelligent technology company, and sets out the aim of over RMB 250 billion revenues by 2026. Businesses of TCL Industries mainly include intelligent screen, home appliance, mobile phone, intelligent commercial display, home Internet, AI x IoT service platform, innovation, etc. Why TCL? Join a global leader in consumer electronics and technology innovation. Work in a dynamic, fast-paced environment with opportunities for growth and development. Competitive salary, benefits, and a flexible working culture. Collaborative team atmosphere with a focus on innovation and impact. TCL adheres to the talent-driven strategy, and we look forward to your joining and taking your responsibilities to take our brand experience to the next level!<br>Mid-East & Africa Business Group (MEABG) Driving TCL's expansion across the Middle East and Africa, we're building an AI x IoT ecosystem around our smart display solutions and home appliance portfolio (air conditioners, refrigerators, washers), as well as smart devices. Our mission is to become the region's leading smart home solutions provider. MEABG employs 400+ professionals across nationalities. Operations span the Middle East and Africa through 5 subsidiaries: Pakistan, UAE (Dubai), Turkey, South Africa, and Morocco, as well as 4 regions: East Africa, North Africa, West Africa, Saudi Arabia.<br>3 Open Positions : Sales Account Manager - 2 positions in Cairo and 1 in Giza<br>Responsibilities:Drive sell-through sales across assigned Modern Trade accounts and Independent Retailers. Achieve monthly and quarterly sales targets as defined by the Sales Manager. Build and maintain strong relationships with buyers, store managers, and retail stakeholders. Ensure product availability, proper assortment, and healthy stock levels across all accounts. Monitor sell-out performance and take corrective actions to improve sales results. Execute promotional activities and ensure effective implementation in-store. Coordinate with promoters and supervisors to enhance product visibility and customer engagement. Identify new business opportunities within assigned territories and retail channels. Monitor competitor activities, pricing, and market trends to support decision-making. Prepare daily/weekly sales reports and provide accurate market feedback. Support product launches and marketing campaigns at retail level.<br>Requirements: 2–4 years of experience in sales, preferably in Consumer Electronics, Home Appliances. Strong experience dealing with Modern Trade and/or Independent Retailers. Proven ability to achieve sales targets in a field sales environment. Strong communication, negotiation, and relationship-building skills. Good analytical skills and attention to detail. Ability to work under pressure and handle multiple accounts. Bachelor's Degree is preferred.

The Project Manager is responsible for planning, executing, monitoring, and successfully delivering infrastructure construction projects on time, within budget, and in compliance with quality, safety, and contractual requirements. The role involves coordinating with clients, consultants, subcontractors, suppliers, and internal teams to ensure efficient project execution and client satisfaction.<br><br>Key Responsibilities<br>:<br>Plan, organize, and manage all phases of infrastructure construction projects. Develop project schedules, work programs, and resource allocation plans. Ensure projects are completed according to contract specifications and client requirements. Monitor project progress and implement corrective actions when necessary. Review contract documents, specifications, and drawings. Ensure compliance with contractual obligations. Manage variations, claims, extensions of time (EOT), and change orders. Coordinate with commercial and legal teams on contractual matters. Prepare and monitor project budgets. Track project costs, forecasts, and cash flow. Identify cost-saving opportunities while maintaining quality standards. Approve procurement and subcontractor payments within authority limits. Lead project engineers, site managers, supervisors, and support staff. Assign responsibilities and monitor team performance. Conduct regular project meetings and progress reviews. Mentor and develop project personnel. Serve as the primary point of contact for clients and consultants. Maintain strong relationships with stakeholders. Provide regular progress reports and project updates. Resolve issues promptly to maintain project objectives. Coordinate procurement of materials, equipment, and subcontractors. Evaluate subcontractor performance. Ensure timely delivery of materials and services. Monitor subcontractor compliance with project requirements. Ensure compliance with project quality standards and specifications. Implement quality assurance and quality control procedures. Coordinate inspections and testing activities. Address non-conformance issues and implement corrective actions. Promote a strong safety culture across all project activities. Ensure compliance with HSE regulations and company policies. Conduct risk assessments and ensure mitigation measures are implemented. Investigate incidents and implement preventive actions. Identify project risks and develop mitigation strategies. Monitor project constraints affecting schedule, cost, and quality. Escalate significant risks to senior management. Prepare weekly and monthly progress reports. Monitor project KPIs. Present project status to management and clients. Maintain accurate project documentatio<br>n.<br>Qualificatio<br>ns:<br>Bachelor's degree in Civil Engineering, Construction Management, or a related discipline. PMP, PRINCE2, or equivalent project management certification is preferred. Professional Engineer registration is an advant<br>age.<br>Experi<br>ence:<br>8–15 years of experience in infrastructure construction. Minimum 5 years of experience managing large infrastructure projects. Experience in roads, bridges, drainage, utilities, earthworks, airports, rail, or similar civil infrastructure projects. Proven experience managing multidisciplinary teams and subcontra<br>ctors.<br>Required <br>Skills:<br>Strong project planning and scheduling skills (Primavera P6 and/or Microsoft Project). Excellent leadership and team management abilities. Strong contract administration knowledge (FIDIC experience preferred). Budgeting and cost control expertise. Excellent negotiation and communication skills. Strong analytical and problem-solving abilities. Risk management and decision-making skills. Proficiency in Microsoft Office Suite. Knowledge of relevant construction standards, regulations, and HSE requi<br>rements.

Company Description TP Career is a growing organization focused on connecting talented professionals with customer-centric roles in dynamic service environments. The company emphasizes professional development, clear career paths, and supportive leadership to help team members succeed. TP Career values strong communication skills, reliable performance, and a collaborative mindset. Team members are encouraged to contribute ideas that improve service quality and operational efficiency. The organization promotes an inclusive, respectful workplace where all employees can thrive.<br>Role Description This is a full-time, on-site Customer Service Morning Account role based in Qesm 1st New Cairo. The role involves handling incoming customer inquiries, primarily via phone, in C1-level English, and providing accurate information, guidance, and issue resolution. The team member will follow established procedures, document interactions in the system, and escalate complex cases when necessary. Daily responsibilities include maintaining professional phone etiquette, supporting a positive customer experience, and meeting service-level and quality targets. The role also requires collaborating with colleagues and supervisors to improve customer satisfaction, participating in training, and adapting to updated policies or products.<br>Qualifications<br> <br>Strong customer-facing capabilities, including Customer Service and Customer Support skills. Ability to foster positive interactions and outcomes, focusing on Customer Experience and Customer Satisfaction. Professional communication skills, especially Phone Etiquette and clear spoken and written English at C1 level. Additional beneficial qualifications: problem-solving ability, patience and resilience under pressure, attention to detail in documentation, and basic computer and CRM navigation skills. Availability for morning shifts on-site in Qesm 1st New Cairo, with reliability, punctuality, and a collaborative attitude.

Job Description Technical Manager – Wipes Production Line Job Summary The Technical Manager – Wipes Production Line is responsible for the technical operation, process optimization, product quality, and continuous improvement of all wet wipes manufacturing activities. The role ensures efficient production, regulatory compliance, equipment reliability, and successful development of new products while maintaining the highest quality and safety standards. Key Responsibilities Production & Process Management• Manage all technical aspects of wet wipes manufacturing.• Optimize production processes to improve efficiency, reduce waste, and increase productivity.• Monitor production parameters and implement corrective actions when required.• Ensure production targets are achieved while maintaining product quality. Product Development• Support the development and industrialization of new wet wipe products.• Work closely with the R&D team during product trials and scale-up.• Validate manufacturing processes for new formulations and substrates.• Improve existing products based on customer feedback and production performance. Equipment & Maintenance• Oversee installation, commissioning, and qualification of new production equipment.• Coordinate preventive and corrective maintenance activities with the maintenance department.• Troubleshoot technical issues related to converting machines, liquid preparation systems, dosing units, folding systems, packaging machines, and labeling equipment.• Recommend equipment upgrades and process improvements. Quality & Regulatory Compliance• Ensure compliance with GMP, ISO standards, and company quality procedures.• Work closely with QA/QC to investigate production deviations and customer complaints.• Implement CAPA (Corrective and Preventive Actions).• Ensure compliance with local and international cosmetic, personal care, and disinfectant regulations where applicable. Continuous Improvement• Lead Lean Manufacturing and Continuous Improvement initiatives.• Reduce downtime, waste, rejects, and production costs.• Monitor KPIs including:o OEE (Overall Equipment Effectiveness)o Production Yieldo Downtimeo Waste Percentageo Customer Complaintso Line Efficiency Team Leadership• Lead and mentor production engineers, supervisors, and technical staff.• Conduct technical training for operators.• Evaluate team performance and identify development opportunities.• Foster a culture of safety, quality, and continuous improvement. Health, Safety & Environment• Ensure compliance with all HSE regulations.• Promote safe machine operation and safe chemical handling.• Participate in risk assessments and safety audits. Qualifications• Bachelor's degree in Mechanical Engineering, Chemical Engineering, Industrial Engineering, or a related field.• 7–10+ years of manufacturing experience.• Minimum 3–5 years of experience in wet wipes manufacturing.• Experience with automatic wipes converting and packaging lines is highly preferred. Required Technical Skills• Wet wipes manufacturing processes.• Nonwoven materials and substrate technologies.• Lotion formulation and dosing systems.• Flow pack packaging machines.• PLC-controlled production equipment.• Lean Manufacturing and Six Sigma principles.• GMP and ISO quality systems.• Root Cause Analysis (RCA), FMEA, and CAPA.• Production planning and process optimization. Soft Skills• Strong leadership and people management.• Excellent problem-solving and analytical skills.• Effective communication and cross-functional collaboration.• Decision-making under pressure.• Project management and organizational skills. Key Performance Indicators (KPIs)• Production efficiency.• OEE improvement.• Downtime reduction.• Scrap and waste reduction.• Product quality and customer complaint rate.• On-time production delivery.• Successful implementation of new products.• Maintenance effectiveness.• Cost reduction initiatives.• Team performance and technical development.

<p><strong>About the Company</strong></p><p><strong>We are a well-established Petroleum Services company providing specialized solutions to the Oil &amp; Gas industry. Our expertise includes OCTG Services, API &amp; Premium Connection Rethreading, Machine Shop Manufacturing, Repair, Bucking Operations, Welding, Hard banding, and related workshop and field services.</strong></p><p><strong>&nbsp;</strong></p><p><strong>Job Purpose</strong></p><p><strong>We are seeking an experienced Quality Control Manager to lead all Quality Control activities across workshop and field operations. The successful candidate will ensure that all inspection, testing, manufacturing, repair, welding, and threading activities fully comply with customer specifications, API standards, and company quality requirements while leading a high-performing quality team.</strong></p><p><strong>&nbsp;</strong></p><p><strong>Key Responsibilities</strong></p><ul><li><p><strong>Lead and manage all Quality Control Engineers, Supervisors, and Inspectors.</strong></p></li><li><p><strong>Develop and implement inspection and testing plans for all operational activities.</strong></p></li><li><p><strong>Oversee quality control activities related to OCTG, Machine Shop Manufacturing, API &amp; Premium Connection Rethreading, Repair, Bucking, Welding, Hardbanding, Cleaning, and Field Services.</strong></p></li><li><p><strong>Ensure compliance with API specifications, ISO requirements, customer specifications, and Premium Connection standards.</strong></p></li><li><p><strong>Supervise dimensional inspection, thread inspection, welding inspection, NDT coordination, and final product release.</strong></p></li><li><p><strong>Review and approve inspection reports, quality dossiers, certificates, and final release documentation.</strong></p></li><li><p><strong>Ensure calibration, traceability, and control of inspection and measuring equipment.</strong></p></li><li><p><strong>Coordinate customer inspections and third-party inspection activities.</strong></p></li><li><p><strong>Investigate non-conformities, customer complaints, and field failures while leading RCA and CAPA activities.</strong></p></li><li><p><strong>Monitor QC KPIs and implement initiatives to reduce defects, rework, and quality costs.</strong></p></li><li><p><strong>Collaborate closely with QA, Operations, Engineering, and HSE teams to improve product quality and operational performance.</strong></p></li><li><p><strong>Develop and mentor QC personnel to ensure technical competency and operational excellence.</strong></p></li><li><p><strong>Regular travel to company workshops and operational sites is required.</strong></p></li></ul><p></p>

Who we are?- onebank was established in 2020 as the company responsible for launching the 1st digital native bank in Egypt. The digital bank aims to create innovative solutions tailored to serve the needs of the banking customers in Egypt.-Our main goal is to create a positive customer experience through the differentiated journey that our customers live while using the digital bank.-Our Drive: We use our drive and commitment to energies, engage and inspire others, upholding the highest standards of work ethic, honesty and morality.<br><br>JOB PURPOSE(Explain at a high-level in two or three sentences the main purpose of the job and why the job exists and how it contributes to the company and departmental end-results)<br>The main objective of quality and customer’s insights is maintaining high quality service standards across different touchpoints, which requires the development of thresholds and benchmarks for service standards, monitoring the adherence, identify gaps, set, and own the required actions to improve, fix and to enhance the customer experience. This will be through leading Quality and insights team to assess customers interactions across different channels, front liners training , continuous monitoring, evaluation and apply relevant controls of the provided service to customers via Contact Center, customer complaints and requests processing as well as by tracking and reporting , VOC ( CSAT , NPS , Post interactions surveys , ad hoc and regular in alignment with relevant stakeholders and top management and run relevant quality forums and comities.<br>JOB DUTIES AND RESPONSIBILITIES<br>Responsible for preparing and providing training for new joiners with all required soft skills and Handling guidelines, implementations, and techniques in addition to ensure product awareness and consistency throughout the frontline staff, in addition to ongoing coaching, development training for existing contact center agents based on their performance and KPIs.<br>Maintain agreed controls that improve quality and efficiency, to eventually reach exceptional customer experience with Maintain customer experience culture that positively impact the customer’s perception of Bank.constantly reviewing the process of Quality Standards and adapting efficient and effective to changes providing guidance and support as needed.<br>Monitor agreed targeted activities (Calls, Chats, social media, service request, complaints) …etc vs benchmark.<br>Report and follow up on activities below benchmark to ensure service delivery accuracy<br>Come up with creative scenarios to support contact center representatives during customer contacts.<br>Run calibration sessions with supervisors to ensure consistency of quality and maintain standards<br>Work closely with all functions activities and collaborates with team and stakeholders to identify issues and develop required rectification<br>MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCEBachelor's degree. Track record of customer support & experience management. Strong knowledge of different quality standards and customer satisfaction methodologies. Strong knowledge and experience for Contact Center Operations. Full awareness of all customer care processes & systems. Previous experience in Banking and-or customer experience field. Creative thinking with good communication & negotiation skills. Excellent interpersonal skills. Awareness with experience measurement and KPI’s. Minimum of 5 years as total experience in Customer Service, Customer experience, Quality, Reporting.