branch manager Jobs - Cairo Egypt

<p>JOB FUNCTIONS Lead and oversee the culinary operations of all restaurants aboard the First Nile Boat , with direct responsibility as Chef de Cuisine of the Greek Restaurant and operational oversight of the remaining dining outlets. Manage, train, evaluate, motivate, coach, and develop all Sous Chefs and kitchen teams to ensure Four Seasons standards, culinary excellence, and guest satisfaction are consistently achieved. (20%) Direct menu execution, recipe development, and food quality standards across all outlets. Ensure all dishes are prepared and presented according to established recipes, specifications, and presentation guidelines while maintaining consistency, authenticity, and innovation. Control labor costs and operating expenses through effective workforce planning, scheduling, budgeting, purchasing, and inventory management across all culinary outlets, ensuring financial targets are met without compromising quality. Ensure full compliance with food safety, sanitation, and hygiene standards throughout all kitchens and food preparation areas, in accordance with Four Seasons policies and local regulatory requirements. Maintain the highest levels of cleanliness, organization, and operational readiness. Oversee quality assurance and food cost control systems across all restaurants. Monitor food purchasing, receiving, storage, production, and portion control to ensure consistency, minimize waste, and maintain established culinary standards. Coordinate and communicate effectively with restaurant managers, culinary leaders, and operational departments to ensure seamless service delivery, efficient operations, and alignment with guest experience objectives. Attend and contribute to operational and management meetings as required. Ensure compliance with Four Seasons policies, Category One and Category Two Work Rules, and Standards of Conduct , fostering a culture of accountability, professionalism, and continuous improvement throughout the culinary team. Promote a collaborative and positive work environment , building strong relationships with colleagues, supervisors, and cross-functional departments while supporting the development and succession planning of culinary talent across all outlets.</p><p><strong>Desired Candidate Profile</strong></p><p>Requires a working knowledge of division operations. Working knowledge is generally learned on-the-job. Requires ability to operate computer equipment and other Kitchen systems. Requires reading, writing and oral proficiency in the English language. More than 1 year experience.</p>

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Role Summary<br><br>As an Account Advisor – Content Quality, you own two of the most critical checkpoints in the partner onboarding journey. First, you ensure that every partner account is fully compliant before content work begins by validating legal documents, registrations, and regulatory requirements, with zero tolerance for gaps. Then, you act as the final approver of restaurant menu content submitted by outsourced teams, making sure everything a customer sees on the platform is accurate, on-brand, and ready to drive orders. You are both the compliance gate and the quality seal.<br><br>What’s On Your Plate?<br><br>Legal Document Validation: Review and verify all partner-submitted legal and commercial documents, including commercial registrations, tax certificates, and trade licences, to confirm authenticity, completeness, and compliance with local regulatory requirements. Compliance Gating: The mandatory compliance checkpoint in the onboarding funnel. No account advances to content creation or live activation without your sign-off on documentation. Document Accuracy Verification: Cross-reference submitted documents against partner account details (name, address, VAT number, etc.) to catch mismatches before they escalate into operational or legal issues. Regulatory Awareness: Stay current on local licensing and legal requirements across Talabat’s markets to ensure validation criteria remain accurate and relevant. Final Menu Review & Approval: Perform a thorough final-stage review of restaurant menu content submitted by outsourced teams. Approve accounts that meet quality standards or reject them with clear, actionable feedback when they fall short. Content Quality Assessment: Evaluate menu output across all dimensions: pricing accuracy, image quality, item descriptions, dietary and allergen tags, categorisation logic, and overall presentation consistency. Outsourced Team Output Oversight: Act as the internal quality checkpoint for content produced by outsourced teams. Identify recurring error patterns and escalate to the team leads and supervisors for SOP updates or targeted coaching. Brand & Standards Compliance: Ensure all reviewed content adheres to Talabat’s content style guide, imagery standards, and regional guidelines before any account is activated on the platform. Rejection & Feedback Management: Communicate structured, specific rejection reasons to onboarding and sales teams — whether for missing documents or content gaps — enabling fast correction cycles and clean resubmissions. Data Integrity: Ensure that all partner metadata — including business details, location pins, delivery zones, and operating hours — is accurately captured and verified before sign-off. Stakeholder Support: Act as the subject matter expert for sales and account management teams on both documentation requirements and content presentation standards. Audit & Calibration: Maintain organised records of validation and review outcomes to support internal audits. Participate in calibration sessions to ensure consistent quality standards across the team.<br><br>Qualifications<br><br>What Did We Order?<br><br>Graduate of Business or any related field. Experience: 1–2 years in quality control, compliance verification, content management, or a related field. Exposure to e-commerce, food-tech, or outsourced team environments is a strong advantage. Attention to Detail: The ability to spot an expired permit, a name mismatch on a legal document, or a mis labelled allergen on a 100-item menu and treat each with equal seriousness. Process Discipline: You follow structured checklists, apply consistent judgment, and flag deviations rather than work around them. Decisive Efficiency: Comfortable making approve/reject decisions confidently across high volumes without sacrificing accuracy. Language Proficiency: Strong command of English and Arabic (B2-C1) Software Skills: Proficiency in Google Workspace (Docs/Sheets) and experience with CRM or CMS tools such as Salesforce or internal Talabat systems. Communication: Clear, professional written communication to relay rejection reasons, whether compliance- or content-related, without ambiguity.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To lead teams to meet and exceed business objectives ensuring the consistent achievement of all financial and operational KPI s across the Client. . Direct involvement in the recruitment, selection induction and ongoing skills development for all direct reports, ensuring we attract and retain the best talent. Line management responsibility for Client Operations Managers. Ensure CLOE metrics are consistently achieved and appropriate actions taken to address any shortfall. Undertake formal quarterly performance reviews and 1:1 meetings with direct reports against KPI s. Apply a process of continuous review and proactive management of absenteeism and attrition across all Teams taking appropriate action where necessary. Management of any campaign migration or new business implementation for the Client.</p><p>Apply process for tracking of client satisfaction and complaints in terms of response and resolution. Ensure process audits are completed quarterly for each customer related transaction and improvement plans agreed. Preparing, analyzing and presenting data to the client as part of monthly performance reviews. Ensure forecasts and work schedules are accurately completed using relevant client information and scheduling tool. Ensure integrity and accuracy of financial reporting and analysis on client level Ensure budgeted revenue and EBITDA is achieved, by ensuring client is invoiced for all billed hours . Ensure team members are recruited on time and with appropriate skills, and aligned with client forecast, ensuring absenteeism and attrition are managed to maximize EBITDA contribution.</p><p>To ensure actions from Employee Satisfaction survey are implemented and continuously reviewed. Overall accountability for training, development and mentoring of direct reports to provide opportunities for skills expansion and career development. Facilitate a culture of open and honest 2 way communication ensuring key messages are cascaded. Manage client relationship at an operational level in terms of coordinating information and data requests and delivery of these within agreed timescales and to required quality. Co-ordination of responses to any client change control requests. Ensure call monitoring is undertaken in line with CLOE and reported monthly across representative sample of all transaction types and appropriate action taken to correct any shortfall. Ensure client satisfaction surveys are undertaken and action plans implemented and reviewed. Management of any client escalations relating to the Operational team s performance.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirements: English Proficiency of C1, with a second language being a plus. 7 - 10 years of experience in the call center industry. Proven 3 -year experience as an operations Manager or equivalent title is a must US Account Experience Strong background in handling U.S.-based clients, understanding cultural nuances, SLAs, and compliance requirements is a MUST Multi-Team Management Experience managing multiple teams and operations managers (overseeing at least 300 to 500 FTEs). P&amp;L and Financial Acumen Proven track record of managing budgets, revenue, and operational costs to maximize profitability. Client &amp; Stakeholder Management Experience in client negotiations, QBRs, and strategic partnerships . Six Sigma (Green Belt or Black Belt) Lean Management Outliers Management Certification PMP (Project Management Professional) COPC Certification</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Business Systems &amp; Automation Specialist at Al Thuraya Consultancy Egypt will support, administer and optimise the organisation s business systems, with a primary focus on the Zoho One ecosystem. The role supports the Centre of Excellence in improving operational workflows, reporting, analytics, user adoption and cross-functional process efficiency across a 35-person organisation. The role is not a traditional IT helpdesk role, a pure software developer role, or an accounting/controller role. It is designed for a process-oriented business systems professional who can translate user requirements into practical system improvements, automate workflows, troubleshoot system issues and support operational excellence initiatives.</p><p>Responsibilities</p><ol><li>Business Systems Administration: Administer and maintain core business applications, including Zoho CRM, Zoho Books, Zoho People, Zoho Sign, Zoho Contracts, Zoho Forms, Zoho Desk, Zoho Analytics, and other related systems as required. Manage user access, roles, permissions, data fields, workflow rules, forms, modules, templates and basic application configuration. Ensure business applications are reliable, structured and aligned with approved operational processes. Coordinate with external implementation partners or vendors where advanced configuration, accounting support or integration support is required.</li><li>Integrations, Low-Code / No-Code and Technical Enablement: Support low-code/no-code automation and basic system integrations where appropriate. Assist with Deluge scripting, API-based workflows, webhooks or integration logic where business needs require technical enablement. Test technical solutions before release and document configuration changes. Maintain a learning mindset towards scripting, integrations, automation and emerging business systems tools.</li><li>Data Quality, Governance and Compliance: Support data consistency, user discipline, access control, records quality and process governance across business systems. Assist in applying approved information management, data protection, confidentiality and records management practices. Ensure business system changes are documented, tested and aligned with internal approval requirements. Coordinate with the Centre of Excellence on process governance, internal quality assurance and improvement initiatives.</li><li>Cross-Functional Collaboration: Work closely with HR, Finance, Accounting, Operations, Facility Management, Business Development, Admin and other departments to understand operational requirements. Translate business problems into practical system, process or reporting solutions. Support change management activities related to new system features, workflow updates, user adoption and process changes. Communicate clearly with technical and non-technical stakeholders.</li><li>Continuous Improvement: Monitor recurring system issues, user feedback and workflow gaps to identify improvement opportunities. Recommend enhancements that improve control, efficiency, visibility and user experience. Participate in internal improvement initiatives led by the Centre of Excellence. Maintain current knowledge of Zoho One capabilities, automation tools, ERP/CRM trends and reporting practices.</li><li>Other Duties as Assigned: Support additional business systems, automation, reporting, user training or process improvement tasks as required. Assist in special projects where business systems and operational workflows are involved. Provide support during workload peaks, system updates, new module implementation or internal transformation initiatives.</li></ol><p>Job Specifications</p><p>Job Grade: Mid-level specialist role, reflecting hands-on system administration, process analysis, automation, reporting and cross-functional support responsibilities.</p><p>Job Classification: given the role s requirement to balance operational support, system configuration, process thinking, reporting and user-facing communication.</p><p>Direct Reports: None at this stage. The role may coordinate with vendors, implementation partners and business users.</p><p>Internal Stakeholders: Centre of Excellence, HR, Finance, Accounting, Operations, Facility Management, Business Development, Admin and other system users.</p><p>External Stakeholders: Zoho implementation partners, support vendors, external accounting/application consultants where applicable.</p><p>Qualifications</p><ol><li>Education: Bachelor s degree in, Information Systems, Computer Science, Management Information Systems, Accounting Information Systems, or a related field. Professional training in ERP, CRM, analytics, automation or process improvement is preferred.</li><li>Experience: 3-6 years of experience in ERP, CRM, business systems administration, business analysis, workflow automation or related operational systems roles. Practical experience in workflow automation, reporting/dashboarding and user support. Experience working with ERP/CRM platforms. Zoho experience is preferred but not mandatory. Experience in Zoho One, Deluge scripting, API/integration exposure, ERP implementation, low-code/no-code tools or analytics platforms is a plus. Experience supporting cross-functional business users in a small to mid-sized organisation is preferred.</li><li>Knowledge: Business Systems: Strong understanding of ERP, CRM and business application administration concepts. Process Improvement: Ability to understand workflows, identify inefficiencies and convert requirements into practical system improvements. Reporting and Analytics: Knowledge of dashboards, KPIs, data quality, operational reporting and basic analytics. Zoho One Ecosystem: Working knowledge of, or ability to learn, Zoho CRM, Zoho Books, Zoho People, Zoho Sign, Zoho Contracts, Zoho Forms, Zoho Desk and Zoho Analytics. Integration Awareness: Familiarity with APIs, webhooks, low-code/no-code automation and scripting concepts is preferred. Governance and Documentation: Understanding of access control, change documentation, confidentiality, data quality and system governance.</li></ol></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: Bachelor s degree in, Information Systems, Computer Science, Management Information Systems, Accounting Information Systems, or a related field. Professional training in ERP, CRM, analytics, automation or process improvement is preferred.</li><li>Experience: 3-6 years of experience in ERP, CRM, business systems administration, business analysis, workflow automation or related operational systems roles. Practical experience in workflow automation, reporting/dashboarding and user support. Experience working with ERP/CRM platforms. Zoho experience is preferred but not mandatory. Experience in Zoho One, Deluge scripting, API/integration exposure, ERP implementation, low-code/no-code tools or analytics platforms is a plus. Experience supporting cross-functional business users in a small to mid-sized organisation is preferred.</li><li>Knowledge: Business Systems: Strong understanding of ERP, CRM and business application administration concepts. Process Improvement: Ability to understand workflows, identify inefficiencies and convert requirements into practical system improvements. Reporting and Analytics: Knowledge of dashboards, KPIs, data quality, operational reporting and basic analytics. Zoho One Ecosystem: Working knowledge of, or ability to learn, Zoho CRM, Zoho Books, Zoho People, Zoho Sign, Zoho Contracts, Zoho Forms, Zoho Desk and Zoho Analytics. Integration Awareness: Familiarity with APIs, webhooks, low-code/no-code automation and scripting concepts is preferred. Governance and Documentation: Understanding of access control, change documentation, confidentiality, data quality and system governance.</li><li>Skills: Strong process thinking and business analysis skills. Workflow automation and system configuration capability. Reporting/dashboard development skills. Troubleshooting and root-cause analysis. Clear communication with technical and non-technical users. Strong documentation and user-guide writing ability. Ability to work independently and manage multiple priorities. English fluency. Proficiency in Microsoft Office and business productivity tools. Technical curiosity and ability to learn new tools quickly.</li><li>Attributes: Process-oriented, organised and proactive. Systems-minded and operationally focused. Practical, hands-on and solution-oriented. Comfortable working cross-functionally. Able to balance technical configuration with business communication. Adaptable, curious and willing to learn technical solutions as business needs evolve. Detail-oriented and committed to reliable documentation.</li><li>Prerequisite Training and Level of Training Required: Zoho One Administration and Configuration: Level: Intermediate to Advanced. Workflow Automation and Process Improvement: Level: Intermediate. Reporting, Dashboards and Analytics: Level: Intermediate. Low-Code / No-Code Automation and Integration Awareness: Level: Intermediate. User Support and Training: Level: Intermediate. Data Governance, Access Control and Confidentiality: Level: Intermediate. Continuous Professional Development: Level: Ongoing.</li></ul><p></p></section>

Company Description Flairs Tech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 professionals across five offices, the company supports more than 100 global partners in software development and analytics, digital solutions, business operations, and customer experience. Flairs Tech collaborates closely with clients across North America, Europe, the Middle East, and Africa, acting as an extension of their teams to improve processes and outcomes. The organization places strong emphasis on its people, fostering a culture where talent is valued and supported as a key driver of success.<br>Role Description The C1 English Travel Advisor (Sabre users only) is a full-time, on-site role based in Qesm El Maadi. In this position, the advisor will assist customers with travel arrangements, including booking flights, accommodations, and related services using the Sabre GDS platform. Daily tasks include handling inbound inquiries, providing accurate travel information, modifying existing bookings, and resolving issues in a timely and professional manner. The advisor will ensure high levels of customer satisfaction by actively listening, communicating clearly in English, and offering suitable travel options that meet customer needs and policies. The role also involves maintaining up-to-date knowledge of travel regulations, company procedures, and promotional offers, while collaborating with team members and supervisors to achieve performance and quality targets.<br>Qualifications<br> Strong customer service and customer satisfaction skills, with a focus on delivering positive experiences and effective problem resolution. Excellent communication skills in English at C1 level, including clear verbal and written interaction with international customers. Proficiency in travel arrangements and travel agency operations, including hands-on experience using Sabre or similar GDS tools. Attention to detail, organizational skills, and the ability to manage multiple bookings and requests in a fast-paced environment. Previous experience in the travel or airline industry, contact centers, or customer support roles is highly beneficial. Comfort working on-site in Qesm El Maadi and collaborating with diverse teams and stakeholders. Basic computer literacy and ability to quickly learn internal systems and workflows. Formal education in tourism, hospitality, business, or a related field is a plus but not mandatory.

Company Description Flairs Tech is an international technology-driven Managed Services Provider (MSP) built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners with software development, analytics, digital solutions, business operations, and customer experience services. Flairs Tech works closely with clients as an extension of their teams, helping improve processes, outcomes, and productivity across North America, Europe, the Middle East, and Africa. The company’s success is strongly rooted in its people-focused culture and commitment to long-term partnerships.<br>Role Description The French Travel Advisor is a full-time hybrid role based in Qesm El Maadi, with some flexibility for working from home. The role involves assisting French-speaking customers with travel inquiries, creating and modifying travel itineraries, and managing reservations for flights, hotels, and other travel services. Advisors handle incoming calls, emails, and chats, ensuring timely, accurate, and courteous responses while adhering to company policies and procedures. Daily responsibilities include resolving issues, processing changes and cancellations, recommending suitable travel options, and maintaining high levels of customer satisfaction. The role also requires accurate data entry in internal systems, collaboration with colleagues and supervisors, and ongoing learning about travel products, policies, and promotions.<br>Qualifications<br> Strong customer-focused skills, including Customer Service and Customer Satisfaction, with a commitment to delivering high-quality support. Excellent Communication skills in French (written and spoken), with good English proficiency for internal coordination. Experience with Travel Arrangements, such as booking and modifying flights, hotels, and related services. Background in Travel Agency operations or similar travel industry experience is highly beneficial. Good problem-solving abilities, attention to detail, and accuracy in handling reservations and customer data. Comfort with using computer systems, CRM tools, and online booking platforms; ability to learn new software quickly. Ability to work in a hybrid environment, manage time effectively, and handle multiple inquiries in a fast-paced setting. Previous experience in customer support, tourism, hospitality, or contact center roles is an advantage.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The company focuses on delivering customized, consultative, and innovative outsourcing solutions that address each client’s unique business needs. With strong attention to cultural understanding, industry best practices, and global coverage, ETISAL International helps organizations concentrate on their core operations while enhancing the experience of their customers. The company emphasizes quality, transparency, flexibility, integrity, and the use of advanced technologies to consistently exceed client expectations. ETISAL International values human capital and fosters a service-oriented culture driven by passion and continuous improvement.<br>Role Description The English Customer Support Agent – Voice Account is a full-time, on-site role based in Qesm El Maadi. The agent will handle inbound and outbound customer calls in English, respond to inquiries, and provide accurate information about products and services. Daily responsibilities include resolving issues, guiding customers through solutions, and escalating complex cases when necessary while maintaining professional and courteous communication. The role also involves documenting interactions, updating customer records, and following established procedures to ensure consistent service quality. The agent is expected to contribute to customer satisfaction targets, adhere to performance metrics, and collaborate with team members and supervisors to improve processes and service delivery.<br>Qualifications<br> <br>Candidates should possess strong Customer Support and Customer Service skills, with the ability to manage voice-based interactions professionally. Candidates should possess effective Communication skills, including clear spoken English and active listening capabilities. Candidates should possess the ability to focus on Customer Satisfaction, demonstrating empathy, patience, and a solutions-oriented approach. Candidates should possess Troubleshooting skills to identify issues, provide guidance, and follow step-by-step processes to resolve problems. Relevant qualifications such as previous experience in call centers or BPO environments, particularly in English voice support, are beneficial. Comfort with basic computer applications, CRM systems, and call-handling software is preferred. Ability to work in rotating shifts, maintain punctuality, and perform under performance targets and service-level agreements is advantageous.

Company Description Raya CX provides next-generation business process outsourcing and customer experience management services for clients across diverse industries. Since 2001, Raya CX has been a trusted partner for customer service, technical support, and global service operations for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company operates from highly competitive and skilled labor markets, offering integrated outsourcing solutions that enhance service quality and efficiency. Raya CX relies on advanced technology, strong operational strategies, and a culture of continuous improvement and innovation to deliver consistent value to its clients. Candidates joining Raya CX can expect a professional environment focused on excellence in customer experience.<br>Role Description This is a full-time, on-site Customer Service Representative – English (Fluent) role based in Qesm El Maadi. The role involves handling inbound and outbound customer interactions via phone, email, chat, or other channels, ensuring timely and accurate responses in English. The Representative will listen to customer inquiries, provide information, resolve issues, and escalate complex cases when necessary, while maintaining a positive and professional tone. Daily responsibilities include documenting interactions, updating customer records, following established procedures, and meeting performance targets related to quality, productivity, and customer satisfaction. The role also requires collaboration with team members and supervisors to share feedback, improve processes, and support a consistent, high-quality customer experience.<br>Qualifications<br> Demonstrated skills in Customer Service and Customer Support, with the ability to handle diverse inquiries and issues effectively. Experience contributing to Customer Satisfaction and Customer Experience, focusing on empathetic communication and problem resolution. Previous work in Customer Service Representative roles or similar customer-facing positions is preferred. Fluent spoken and written English, with clear communication and active listening abilities. Strong interpersonal skills, patience, and resilience when dealing with challenging situations. Ability to work on-site in Qesm El Maadi, adhere to shift schedules, and perform in a fast-paced environment. Basic computer literacy and comfort using CRM systems, ticketing tools, and communication platforms. High school diploma or equivalent required; post-secondary education in business, communications, or related fields is an advantage.

Purpose: The Secretary will execute the administrative and document control functions of the Maintenance department, ensuring the smooth flow of contracts, invoice processing, and operational coordination for both on-campus facilities and off-campus housing.<br>Responsibilities:Document Control and Administrative Support: Maintain comprehensive filing systems for all departmental contracts, invoices, and official documentation Financial and Procurement Coordination: Facilitate the end-to-end processing of outsourced vendor invoices, ensuring timely receipt, review, and payment, verify the legality and currency of service provider contracts and prepare essential tax documentation to ensure compliance with financial controls Vendor Logistics and Access Management: Serve as the primary coordinator for vendor site access, managing work permits with Security Office for both on-campus and off-campus locations Administration and Staff Support: Support department supervisors in the administrative aspects of the human resources lifecycle, including tracking technician appraisal deadlines and maintaining scholarship matrices for staff families Operational Reporting and Data Compilation: Collect and compile technical data and operational statistics required for departmental performance tracking General Administrative Support: Perform other related duties as requested<br>Requirements:Education and Experience:University degree in a relevant field Minimum of 5 years of experience<br>Skills:Communication Skills: Good command of English, both spoken and written with excellent communication skills, both verbal and written, for interacting with internal and external stakeholders Technical Skills: Strong administrative and organizational skills, with attention to detail with proficiency in business computer software and office applications, e.g. MS Office, SAP, CMMS, or similar systems Interpersonal Skills: Ability to manage multiple tasks, prioritize work, and ensure timely completion with team-working skills and ability to coordinate with multiple departments and vendors <br>This position is open until September 1, 2026<br>Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted<br>"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."<br>“We thank all individuals who have expressed interest in working at The American University in Cairo.”

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East, with a strong focus on customer-centric solutions. The organization specializes in consultative and customized services that address the unique business needs of each client, helping them focus on core operations and better serve their own customers. ETISAL International combines global coverage, cultural understanding, and industry best practices to deliver high value, distinct, and innovative outsourcing services. The company is committed to transparency, flexibility, integrity, and a passion for service, continuously enhancing its management and operational standards. ETISAL also places strong emphasis on human capital, quality, and the use of state-of-the-art technologies to exceed client expectations. Role Description This full-time, on-site Customer Service Agent | Business Startups in Dubai role is based in Cairo, Egypt. The Customer Service Agent will support entrepreneurs and businesses looking to establish or grow their operations in Dubai by handling inbound and outbound customer interactions via phone, email, and digital channels. Daily tasks include responding to inquiries about business setup processes, services, and requirements, providing clear and accurate information, and guiding customers through documentation and procedural steps. The role involves maintaining up-to-date knowledge of relevant regulations and service offerings, documenting all interactions in CRM systems, and escalating complex cases to senior team members when needed. The Customer Service Agent is also expected to meet performance targets, uphold service quality standards, and collaborate with colleagues and supervisors to improve workflows and customer experience. Qualifications Strong customer service and communication skills, including active listening, clear verbal and written communication, and professional phone etiquette. Problem-solving and analytical abilities, with capacity to understand customer needs, interpret business setup requirements, and provide accurate guidance. Organizational and time management skills, including the ability to handle multiple inquiries, prioritize tasks, and maintain accurate records. Basic technical proficiency, including comfort with CRM systems, office productivity tools, and digital communication platforms. Ability to work in a fast-paced, target-driven environment while maintaining attention to detail and service quality. Background or interest in business, entrepreneurship, or government and regulatory

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization specializes in customized, consultative outsourcing solutions that address each client’s specific business needs and help them focus on their core operations. ETISAL International combines global coverage, cultural understanding, and industry best practices to deliver high-value, innovative services. The company places strong emphasis on service quality, human capital, and the use of state-of-the-art technologies. Its culture is built on transparency, flexibility, integrity, and a commitment to exceeding client expectations.<br>Role Description The English Customer Care Representative is a full-time, on-site role based in El Abasia El Qeblia. This role focuses on handling inbound and outbound customer interactions in English through phone, email, and chat, ensuring timely and accurate responses to inquiries, requests, and complaints. The representative will provide clear information about products and services, troubleshoot issues, and escalate complex cases as needed, while maintaining detailed records using internal systems and tools. Daily tasks include following established procedures, meeting performance and quality targets, and contributing to continuous improvement in customer experience. The role also involves collaborating with team members and supervisors to share feedback from customers and support a positive, service-oriented environment.<br>Qualifications<br> Demonstrated experience in Customer Service and Customer Support, with the ability to manage inquiries professionally and efficiently. Skills in maintaining and improving Customer Satisfaction and Customer Experience through empathetic communication and problem-solving. Previous work as Customer Service Representatives or in similar customer-facing roles is strongly preferred. Strong English communication skills (spoken and written), with clear, courteous, and structured language. Ability to work on-site in El Abasia El Qeblia on a full-time schedule, including potential shifts, weekends, or holidays as required. Proficiency in basic computer applications and CRM or contact center systems; ability to learn new tools quickly. High level of reliability, attention to detail, and resilience in a fast-paced contact center environment. Secondary education certificate or higher; prior BPO or call center experience is an advantage.

Company Description Flairs Tech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners with services in software development, analytics, digital solutions, business operations, and customer experience. Flairs Tech works closely with clients in North America, Europe, the Middle East, and Africa as an extension of their internal teams, helping improve processes and productivity. The organization attributes its success to its people-focused culture and collaborative approach, offering opportunities to contribute to diverse, impactful projects.<br>Role Description This is a full-time, hybrid French Travel Advisors role based in Qesm El Maadi, with some flexibility to work from home. The French Travel Advisor will assist French-speaking customers with travel inquiries, including flight, hotel, and transportation arrangements, ensuring accurate, timely, and personalized service. Daily responsibilities include handling inbound and outbound communications via phone, email, and chat; providing clear information on itineraries, policies, and travel options; and resolving issues or complaints in a professional manner. The role also involves maintaining up-to-date knowledge of travel agency systems, partner offerings, and company procedures to support high levels of customer satisfaction. Advisors will collaborate with team members and supervisors, meet performance targets, and document interactions and bookings in the designated systems.<br>Qualifications<br> Strong customer-focused skills, including Customer Satisfaction and Customer Service capabilities. Excellent Communication skills in French (spoken and written), with good English proficiency preferred. Experience with Travel Arrangements, including booking and modifying flights, hotels, and other services. Familiarity with Travel Agency practices, reservation systems, or related platforms. Solid problem-solving skills and the ability to handle sensitive or time-critical requests calmly and efficiently. Comfort working in a hybrid environment based in Qesm El Maadi, with reliable internet connectivity for remote work. Previous experience in customer support, hospitality, tourism, or a similar service-oriented role is an advantage. High attention to detail, organizational skills, and the ability to work with targets and performance metrics. Flexibility to work in shifts, including evenings, weekends, or holidays as required by business needs.

The Warehouse Manager is responsible for the end-to-end management of Elsewedy Building Solutions’ warehousing operations, overseeing the receipt, storage, handling, and dispatch of all company equipment and inventory. The role ensures inventory accuracy, warehouse safety, and timely order fulfillment, while maintaining full alignment with company policy, group governance standards, and applicable regulatory requirements. The Warehouse Manager is responsible for the end-to-end management of Elsewedy Building Solutions’ warehousing operations, overseeing the receipt, storage, handling, and dispatch of all company equipment and inventory. The role ensures inventory accuracy, warehouse safety, and timely order fulfillment, while maintaining full alignment with company policy, group governance standards, and applicable regulatory requirements.<br>Warehouse Operations Management Plan, organize, and control the day-to-day operations of the warehouse(s) housing the company's full equipment portfolio, ensuring efficient use of storage space, equipment, and manpower. Oversee receiving, put-away, storage, picking, packing, and dispatch processes to ensure smooth and timely flow of goods. Establish and enforce standard operating procedures (SOPs) for warehouse handling of heavy equipment, HVAC units, elevators, copper tube, firefighting systems, and water pumps, accounting for their differing handling, storage, and safety requirements. Warehouse Operations Management Plan, organize, and control the day-to-day operations of the warehouse(s) housing the company's full equipment portfolio, ensuring efficient use of storage space, equipment, and manpower. Oversee receiving, put-away, storage, picking, packing, and dispatch processes to ensure smooth and timely flow of goods. Establish and enforce standard operating procedures (SOPs) for warehouse handling of heavy equipment, HVAC units, elevators, copper tube, firefighting systems, and water pumps, accounting for their differing handling, storage, and safety requirements. Coordinate with the Logistics team on inbound shipment schedules, customs clearance timelines, and delivery planning to ensure warehouse readiness. Ensure optimal warehouse layout and space utilization in line with product categories, turnover rates, and handling equipment needs. Inventory & Stock Control Maintain full inventory accuracy through regular cycle counts, physical stock takes, and reconciliation of warehouse records against SAP. Monitor stock levels, aging, and slow-moving or obsolete items, and recommend corrective action to relevant stakeholders. Ensure all inventory transactions (receipts, transfers, issues, returns) are recorded accurately and in a timely manner within the ERP/SAP system. Lead investigation and resolution of stock discrepancies, damages, and losses, implementing preventive measures. Order Fulfillment & Distribution Ensure orders are picked, verified, and dispatched accurately and on time to meet customer and internal delivery commitments. Coordinate with Sales, Sales Support, and After Sales Service teams to align warehouse readiness with customer delivery schedules. Monitor and drive performance against on-time delivery and perfect order (complete, undamaged) targets. Oversee proper packaging, labeling, and handling of equipment to prevent damage during storage and transit. Cost Control & Continuous Improvement Manage warehouse operating costs within approved budget, identifying opportunities for cost savings without compromising service levels. Monitor and validate logistics cost accuracy before and after import to ensure alignment with approved landed cost estimates. Identify and implement process improvements to increase warehouse efficiency, accuracy, and throughput. Systems & Reporting Ensure warehouse master data and transactions in SAP are complete, accurate, and up to date at all times. Prepare periodic reports on warehouse performance, inventory status, and KPI achievement for management review. Support digitalization initiatives aimed at improving warehouse tracking, visibility, and reporting capabilities. Team Leadership & Supervision Lead, supervise, and develop warehouse supervisors, storekeepers, and warehouse operators, setting clear objectives and performance expectations. Plan manpower and shift schedules to ensure adequate warehouse coverage, including peak periods. Conduct performance reviews, identify training needs, and support the development of the warehouse team.<br>Qualifications<br>Bachelor’s degree in Logistics, Supply Chain Management, or related fields10 – 13 years of experience in warehouse or inventory management Proficient in Microsoft Office products (Excel and Word) - SAPSupply Chain Management certificate is a plus Building & Developing effective Teams Business Acumen Communication skills & a very good English speaker

Job Purpose:Administration:Leads the administration of SOAR (Security Orchestration and Response solution) solutions within the Cyber Defense Center, enhancing the efficiency and effectiveness of an organization’s security operations through the use of automation and orchestration. This role involves working closely with the security operations team to develop automated workflows, integrate various security tools, and respond to security incidents efficiently SOAR Manager effectively streamlines security operations, improve incident response times, and enhance overall cybersecurity resilience<br>Key Result Areas:Technical Proficiency: Deep understanding of security technologies, including SOAR (Security Orchestration and Response solution) platforms, threat intelligence platforms, SIEM solutions and other cyber monitoring tools and technologies. Design, implement, optimize security workflows, Create automated playbooks and ensure proper orchestration between multiple security tools and systems Automation and Scripting: Proficiency in scripting languages such as Python, Power Shell, or Bash to automate repetitive tasks and integrate different security tools. Incident Response: Strong knowledge of incident response processes and frameworks, including the ability to coordinate response efforts during security incidents. Analytical Skills: Ability to analyze complex security data, identify patterns, and make informed decisions to enhance security operation. Project Management: Experience in managing projects, including planning, execution, and monitoring of SOAR implementations and improvements.<br>Key Principles:<br>Alignment with Business Priorities: Provide strategic direction and oversight for the SOAR process, ensuring alignment with organizational goals and objectives Ownership and Accountability: The SOAR Manager takes full responsibility for activities and the department’s, holding self and team accountable for their outcomes. Driving SOAR Maturity Enhancement: Proactively drives initiatives that enhance incident response and resilient cyber posture. Focus on Outputs and Impact: Focus on delivering outputs that create meaningful impact such as enhanced security culture and protection posture of the bank. Innovation and Automation: Continuously seek innovative solutions and automated processes for efficiency. Continuous Learning and Improvement: Committed to learning from experiences and continuously improving the processes and outcomes.<br>Operating Environment, Framework and Boundaries, Working Relationships:<br>HO (Head Office), Local CISOs, Regulators and Supervisors across the bank Cyber Security Standards and Industry best practices All business units including LOD 1-3 including LOD1 – Business, DPP, Technology, LOD-2 Group Compliance, Fraud Prevention, Risk Management and LOD-3 Internal Audit.<br>Problem Solving:<br>Analytical Thinking: The ability to break down complex problems into manageable parts and analyze them systematically is crucial for identifying security threats and vulnerabilities. Technical Proficiency: Deep understanding of security technologies, protocols, and tools is essential for designing and implementing SOAR solutions. Creativity: Innovative thinking helps in developing unique solutions to security challenges, especially when standard approaches are insufficient.<br>Decision Making Authority & Responsibility:<br>SOAR Manager is a SME role who has overall responsibility for SOAR processes withing the Security Incident Response domain and supporting the Head of Cyber Defense Center to achieve organization’s Information Security strategy and goals. Confirm adequacy of the process controls against Security Incident response policies, standards and applicable regulatory requirements.<br>Knowledge, Skills, and Experience:<br>Essential knowledge Have over 8+ years of rich experience in information security domain and at least 4-6 years of dedicated experience in Security Incident Response using SOAR solutions. Hands on experience in implementing and operationalizing SOAR tools preferably on Sentinel or Splunk SOAR, Palo Alto Cortex XSOAR, or IBM Resilient Familiarity with advanced SOC monitoring technologies, risk, threat and security measures. Knowledge across the SOC domains including governance, control frameworks, policies, compliance management, risk management and incident response etc. Preferably worked in BFSI domain with proven experience in SOC function. Knowledge of key security standards and regulations such as NIST 800-61, CERT/CC, PCI, ISO 27035 etc.<br>Skills and Application <br>Automate potential resilient security processes to ensure continuous compliance with security best practices. Maintaining up-to-date knowledge of security trends, threats, and countermeasures Assess and design security posture SOAR solutions, tools and methodologies Reviewing use cases/playbooks for SOAR tools Continuously monitor security hygiene and performance using tools and processes Collaborate with other IS teams, Ops and tech teams on enhancing security incident response resilience<br>Other<br>Sound knowledge of evolving advanced tech stacks and related control and risk universe from a SOC perspective. The ideal candidate will have a technical or computer science degree. Professional certifications: GCIH, CISSP, CEH etc.

We’re Hiring Site Manager – Data Center Projects<br>Location: GCC / Gulf Countries Experience: 15+ Years Industry: Data Center / MEP / Construction<br>About the Role<br>We are looking for an experienced Site Manager – Data Center Projects to lead and manage site construction, installation, testing, commissioning, integrated systems testing, operational readiness, and project handover activities across Data Center projects in the GCC region.<br>((Key Responsibilities))<br>• Provide overall leadership for site construction, installation, testing, commissioning, and handover activities.• Manage site teams, commissioning teams, supervisors, subcontractors, and vendors.• Ensure project delivery within budget, schedule, quality, and contractual requirements.• Act as the primary site representative toward the client, consultant, authorities, and project stakeholders.• Lead installation activities covering Electrical, Mechanical, ELV, ICT, Security, BMS, EPMS, SCADA, Fire Alarm, Fire Suppression, Controls, and Data Center Infrastructure.• Lead and coordinate Level 4 Integrated Systems Testing (IST) activities and validate Sequence of Operations (SOO).• Manage Level 5 performance testing, operational validation, load bank testing, black building tests, and emergency scenario simulations.• Ensure compliance with HSE policies, local regulations, client requirements, and international standards.• Manage punch lists, deficiencies, issue resolution, retesting, and final project closeout.• Maintain commissioning documentation, risk registers, event trackers, and progress reports.• Coordinate client witnesses, consultants, OEM representatives, and commissioning agents.• Ensure completion of turnover packages, O&M manuals, as-built drawings, training records, and final client acceptance.<br>Requirements<br>• 15+ years of overall experience in construction, MEP, commissioning, or Data Center projects.• Proven experience in Data Center projects, preferably with major international clients or contractors.• Strong experience in installation, commissioning, IST, performance testing, and operational readiness.• Strong knowledge of Electrical and Mechanical systems, BMS, EPMS, UPS, generators, cooling systems, fire protection, and critical infrastructure.• Proven leadership and project/site management skills.• Strong communication, coordination, problem-solving, and decision-making abilities.• Experience working in the GCC / Middle East region.• Bachelor’s degree in Engineering or a related technical field.• Relevant professional certifications in Project Management, HSE, or Commissioning are an advantage.<br>What We Offer<br>• Opportunity to work on major Data Center projects across the GCC.• Competitive salary package.• Professional growth and international project exposure.<br>How to Apply<br>Interested candidates are invited to send their updated CV to:<br>Email: Hr@smartpower.com.eg

Company Description Flairs Tech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 professionals across five offices, the company supports more than 100 global partners with services in software development, analytics, digital solutions, business operations, and customer experience. Flairs Tech collaborates closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their internal teams to improve processes and outcomes. The company places strong emphasis on its people and culture, recognizing that its success is driven by those who work with and for the organization. Joining Flairs Tech means being part of a diverse, growth-oriented environment with a focus on high-quality service and continuous improvement.<br>Role Description As a French Travel Advisor at Flairs Tech, you will support customers in French, handling inquiries and providing end-to-end assistance with travel arrangements such as flights, hotels, and other services. You will respond to customer requests via phone, email, and chat, offer tailored travel recommendations, and ensure that bookings, changes, and cancellations are processed accurately. On a daily basis, you will work to resolve issues, manage customer expectations, and maintain high levels of customer satisfaction in line with company standards. This is a full-time hybrid role based in Qesm El Maadi, where you will spend part of your time working on-site and part of your time working from home, depending on business needs. You will collaborate with your team and supervisors to meet performance targets and contribute to a positive customer experience.<br>Qualifications<br> Candidates should possess strong customer service and customer satisfaction skills, with a focus on resolving issues and building long-term relationships. Candidates should possess excellent communication skills in French and good communication skills in English, both written and verbal. Candidates should possess hands-on experience with travel arrangements and working in or with a travel agency or similar environment. Candidates should possess strong problem-solving abilities, attention to detail, and the capacity to manage multiple requests efficiently. Candidates should ideally have previous experience in customer support, hospitality, tourism, or related fields, as well as good computer literacy and familiarity with CRM or booking systems. Candidates should be able to work on-site in Qesm El Maadi in a hybrid setup, demonstrate flexibility for shifts, and maintain a professional, inclusive approach when dealing with diverse customers.

<p><p><strong>Company description</strong><br> Why work for Accor?<br> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accoru2019s limitless possibilities.<br> By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.<br> Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <p><strong>Job description</strong><br> Oversee kids and teenager club operations across multiple hotels, resorts, and hospitality destinations within the region.<br> Establish and maintain operational standards, policies, procedures, and brand guidelines.<br> Conduct regular site visits, operational reviews, and quality assurance audits.<br> Design and implement innovative recreational, educational, cultural, sports, wellness, and entertainment programs for children and teenagers.<br> Develop age-specific activities that encourage creativity, learning, social interaction, and physical engagement.<br> Ensure strict adherence to child safeguarding policies and procedures.<br> Maintain compliance with local regulations, licensing requirements, and hospitality industry standards related to child care and recreation.<br> Recruit, train, coach, and mentor kids club managers, supervisors, and activity coordinators.<br> Develop regional training programs focused on child engagement, guest service, safety, and leadership skills.<br> Conduct performance evaluations and talent development initiatives.<br> Assist in preparing and managing regional budgets for kids and teenager club operations.<br> Monitor operational expenses and resource utilization.<br> Build strong relationships with hotel leadership teams, recreation departments, and guest experience managers.<br> Address escalated guest concerns and ensure timely resolution.<br> Monitor guest satisfaction scores and implement continuous improvement initiatives.<br> Benchmark programs against hospitality industry best practices.</p> <p><strong>Qualifications</strong></p> <ul> <li>Minimum 5 years of experience in children's recreation, youth programming, hospitality recreation, education, or family entertainment.</li> <li>Minimum 3 years of management experience.</li> <li>Experience overseeing multiple locations or regional operations is preferred.</li> <li>Experience in hotels, resorts, cruise lines, theme parks, family entertainment centers, or similar environments is highly desirable.</li> <li>Child and adolescent development principles.</li> <li>Program design and activity planning.</li> <li>Child safeguarding and risk management.</li> <li>Hospitality guest service standards.</li> <li>Leadership and team development.</li> <li>Budgeting and operational management.</li> <li>Conflict resolution and problem-solving.</li> <li>Strong communication and presentation skills.</li> <li>Cultural awareness and adaptability.</li> <li>Microsoft Office and operational reporting systems.</li> </ul></p><p></p>

<p>Develop and implement robust safety programs and policies tailored to Egyptian regulations and industry standards, ensuring full compliance. Conduct thorough site inspections and risk assessments specific to Egyptian construction environments, identifying and mitigating hazards effectively. Review all subcontractors' Health and Safety (H&amp;S) plans and measures on a daily basis, ensuring alignment with Egyptian safety regulations and project-specific requirements. Provide guidance and support to project managers and site supervisors on safety protocols, including the selection and proper use of locally available personal protective equipment (PPE). Lead safety training sessions for employees and subcontractors, emphasizing adherence to Egyptian safety regulations and cultural norms. Investigate incidents and near misses, meticulously documenting findings and proposing corrective actions in alignment with Egyptian safety laws and practices. Collaborate with project teams to review construction plans and specifications, addressing safety concerns within the context of Egyptian construction practices and regulations. Stay abreast of emerging safety trends and technologies relevant to the Egyptian construction industry, integrating updates into existing safety programs where applicable. Serve as a liaison with Egyptian regulatory agencies and external stakeholders, ensuring timely reporting and adherence to local safety requirements. Participate in pre-construction meetings and site-specific safety planning sessions, providing expert guidance to mitigate risks inherent to Egyptian construction sites. Implement proactive measures to prevent accidents, including regular safety audits, toolbox talks, and on-the-job coaching for workers. Mentor and coach junior safety personnel, sharing knowledge and expertise to enhance safety practices and foster professional growth within the Egyptian construction sector.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in engineering, specifically in a field relevant to construction, such as Civil Engineering, Mechanical Engineering, or related discipline, from an accredited institution in Egypt.</li><li>Professional certification as a Safety Engineer, recognized by Egyptian authorities, such as the Certified Safety Professional (CSP) or equivalent.</li><li>Minimum of 20 years of experience in construction safety management within Egypt, with a proven track record of successfully implementing safety programs and policies on construction sites.</li><li>In-depth knowledge of Egyptian safety regulations and standards applicable to the construction industry, with the ability to interpret and ensure compliance with local laws and requirements.</li><li>Strong leadership skills with the ability to effectively lead and mentor a team of safety professionals, as well as influence and engage stakeholders at all levels of the organization.</li><li>Excellent communication skills in both Arabic and English, with the ability to convey complex safety concepts and requirements to diverse audiences.</li><li>Proficiency in using safety management systems and software tools commonly used in the construction industry in Egypt, such as SAP, Primavera, or equivalent.</li><li>Proven ability to conduct thorough site inspections, risk assessments, and accident investigations, with strong analytical and problem-solving skills.</li><li>Extensive experience in reviewing subcontractors' Health and Safety (H&amp;S) plans and measures, along with implementing proactive measures to prevent accidents and ensure a safe working environment on construction sites.</li><li>Additional certifications or training in specialized areas of construction safety, such as Construction Health and Safety Technician (CHST), Occupational Health and Safety Administration (OSHA), or NEBOSH International General Certificate in Occupational Health and Safety (IGC), would be highly advantageous.</li><li>Demonstrated proficiency in emergency response planning, crisis management, and first aid procedures specific to construction sites in Egypt.</li><li>Comprehensive understanding of construction methodologies, equipment, and materials used in the Egyptian context, with the ability to assess and address safety risks associated with each.</li></ul>

Application Deadline: 24 August 2026Department: Food & Beverage Location: Egypt - Cairo<br><br>Description<br><br>SCOPE<br><br>The overall scope of the job includes serving food and beverages to guests in the assigned outlet, and providing a courteous, professional, efficient, and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.<br><br>OVERALL OBJECTIVES<br><br>The job of Restaurant Hostess is executed satisfactorily when:All rules & regulations are strictly adhered to within the hotel including the hotel’s policy on fire and safety as well as hygiene regulations including HACCP. The service team is well managed, having delegated the appropriate tasks to the team members. A High quality of product and service is maintained in the outlet. The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.<br><br><br>Key Responsibilities<br><br>MAIN RESPONSIBILITIESResponsible to Assistant Restaurant Manager / Restaurant Manager Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and name tag at all times according to the hotel's dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. A courteous, professional, and efficient service is provided at all times. All duties and tasks are performed as per the tasks required at the outlet. Be knowledgeable of all services and products offered by the hotel. Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned. Have the knowledge and understanding to explain and perform up-selling all items offered by the department assigned as well as offering alternatives. Monitor operating supplies, and equipment and reduce spoilage and wastage successfully. Ensure that the place of work and surrounding area is kept clean and organized at all times. Successfully perform opening and closing procedures established for the assigned outlet Handle guest inquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors. Report guest complaints immediately to the supervisors and ensure follow-up is performed with the guest. Be knowledgeable about operating the existing POS system based on the trained responsibility level assigned in the department. Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety. Maintain a good rapport and work relations with staff in the assigned department and within the hotel. Attend and contribute to all staff meetings, departmental training, and hotel-initiated training scheduled. Undertake reasonable tasks and secondary duties as assigned by the Department Head. Respond to any changes in the department as dictated by the hotel management. Assist in carrying out scheduled inventories of products and operating equipment. Perform any other assigned reasonable duties and responsibilities as assigned. Project at all times a positive and motivated attitude and exercise self-control. Maintain and update the restaurant's guest history. Maintain a legible and up-to-date reservation book. Maintain and coordinate the printing of the respective restaurant menus. Maintain excellent communication with all related departments i.e Guest Services and Concierge departments Restaurant Reservations All other F&B outlets, In-Room dining, and Banquet Service<br><br>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br><br><br><br>Skills, Knowledge and Expertise<br><br>Language:<br>Ability to work and communicate in a multinational environment Local language – excellent oral and written skills. English – excellent oral and written skills. Additional language – beneficial. Competencies:Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions. Excellent written and verbal communication skills. Excellent organizational and time management skills. Applies a professional, confidential and ethical approach at all times. Works in a safe, prudent and organized manner. TECHNICAL<br>COMPETENCIES: Computer literacy adapted to the field of training:Ability to operate computer and office equipment. Proficiency in Excel and Word is beneficial. INDIVIDUAL<br>CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:Passionate for Food & Beverage People Oriented Passionate for European luxury Entrepreneurial Straightforward Sense of responsibility Team player Analytical thinker Flexible and reliable Tolerant and open minded Works well under pressure EXPERIENCE: To fill the position, the following is required:<br>Experience in an F&B service role.<br><br><br>About Kempinski<br><br>Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.<br><br>Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.<br><br>For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.<br><br>In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Tahseen, an interdisciplinary hospitality leadership development program; aims at successfully driving increased levels of engagement and interest of Local Nationals into this ever-growing professional sector. Tahseen is a 12 18 month program in cooperation with Cornell University.</p><p>CORE WORK ACTIVITIES Managing Discipline Work, Projects, and Policies Coordinates and implements accounting work and projects as assigned. Coordinates, implements, and follows up on audits for all areas of property operations. Complies with Federal and State laws applying to operations procedures. Generates and provides accurate and timely results in the form of reports, presentations, etc. Analyzes information and evaluates results to choose the best solution and solve problems. Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. Balances ledgers.</p><p>Supporting Property Operations Works with operations teams to develop an operational strategy that is aligned with the brand s business strategy and leads its execution. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Evaluates if discipline teams are meeting service needs and provides feedback to teams. Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place. Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken. Works with team to put sustainable work processes and systems in place that support the execution of the strategy. Reviews reports and financial statements to determine operations performance against budget. Communicates a clear and consistent message regarding departmental goals to produce desired results.</p><p>Managing and Monitoring Activities that Affect the Customer and Guest Experience Provides excellent customer service by being readily available/approachable for all customers and guests. Takes proactive approaches when dealing with customers and guest concerns. Extends professionalism and courtesy to customers and guests at all times. Responds timely to customer service department request. Ensures all team members meet or exceed all hospitality requirements.</p><p>Supporting Profitability Supports annual quality audits. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</p><p>Supporting Safety Standards and Work Procedures Implements property emergency plan. Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS. Implements and sustains property accident prevention programs. Follows property-specific recovery plans.</p><p>Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Demonstrates self confidence, energy and enthusiasm. Manages group or interpersonal conflict. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Manages time and possesses organizational skills. Presents ideas, expectations and information in a concise, organized manner. Uses problem solving methodology for decision making and follow up. Makes calls if necessary.</p><p>Leadership Development Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning. Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</p><p>Education for Employment (EFE) The EFE component uses a blend of locally and internationally developed Hospitality courses that have been especially created to prepare Local nationals for careers in the hospitality industry. This six-weeks part of Tahseen includes approximately 260hrs of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</p><p>General Training Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2 3 weeks in each discipline. The six disciplines are: Rooms Operations Food &amp; Beverage Sales &amp; Marketing (BMSC) Human Resources Safety &amp; Security (Loss Prevention) Finance</p><p>The Specialization Course Occurs in the last six months of the program and will focus on one discipline of the participant s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline. The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success. Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with, and lean from, best-in-class hospitality leaders from around the globe developing vital skill and be part of shaping your country s economic future. Upon completing the Tahseen Program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li><li>OR 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul><p></p></section>