branch manager Jobs - Cairo Egypt

Company Description International Control Systems Co. – ICS, established in 1997, is a leading provider of light current systems and integrated technology solutions. The company specializes in installing, supplying, and maintaining advanced systems for lighting, shading, fire safety, sound, conferencing, interpretation, and audio/visual needs. ICS also delivers security and building management solutions, including CCTV, access control, time attendance, gates, parking, and hotel locks. Additional offerings include MATV, intercoms, queuing systems, nurse call systems, home theatres, room management, central batteries, cinemas, screens, and digital signage. ICS focuses on delivering reliable, high-quality systems to support complex commercial, hospitality, and residential projects.<br>Role Description This is a full-time, on-site Landscaper role based in Cairo. The Landscaper will be responsible for maintaining outdoor areas, including mowing, trimming, pruning, planting, and general garden upkeep to keep company and client sites clean, safe, and visually appealing. Daily tasks include inspecting and caring for lawns, trees, shrubs, and flower beds; applying fertilizers; managing pest control as directed; and operating landscaping tools and equipment safely. The role also involves installing and maintaining irrigation systems, monitoring water usage, and adjusting schedules to support healthy plant growth. The Landscaper will collaborate with supervisors and project teams to implement basic landscape designs, follow work orders, and ensure all tasks are completed on time and in compliance with company standards and safety procedures.<br>Qualifications<br> Strong skills in Landscape Maintenance and Landscaping, including lawn care, pruning, planting, and overall site upkeep. Practical experience in Gardening, including plant care, soil preparation, and seasonal garden management. Knowledge of Irrigation systems, including installation, adjustment, and routine troubleshooting. Basic understanding of Landscape Design principles to help implement plans and layouts on-site. Ability to safely operate and maintain landscaping tools and machinery (e.g., mowers, trimmers, blowers). Good physical stamina and ability to work outdoors in varying weather conditions. Attention to detail, reliability, and ability to follow instructions and safety guidelines. Previous landscaping or groundskeeping experience preferred; vocational training or coursework in horticulture or a related field is an advantage.

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Responsible for defining country expansion plans to reach growth targets Full functional knowledge of maintenance and engineering works required, including end-to-end planning and execution of store scouting, layout design, tender analysis, contract awarding, construction, and commissioning Leads and coordinates between different functions to reach the right decision on areas to expand in (logistics, commercial, operations, legal & city heads) Accountable for the creation and implementation of best practice maintenance vision, strategy, policies, processes and procedures to aid and improve operational performance Manages the construction & procurement cycle from the Pre leasing until the go live (tendering, drawings, BOQs & negotiations) Negotiates contracts with landlords to reach the targeted budget Ensures alignment between the different functions until the go live date (operations, commercial, legal & logistics) Leading a team of maintenance supervisors, technicians, and multiple external vendors to ensure that all maintenance requirements are properly fulfilled for all stores in Egypt (equipment list, equipment maintenance, facilities management) Owns the maintenance related overhead budget and accountable to drive optimization to reach the business targets Designs and manages the maintenance team resources to ensure efficient utilization Leads others to solve complex problems; uses analytical thinking, tools and judgement to identify innovative solutions Manages & accountable for delivering the operations optimization initiatives along with the operations team (e.g. Layout optimization, dispatch areas...etc.) Manages & accountable for the CPAEX & OPEX related to maintenance & construction <br><br>Qualifications<br><br>You must have a minimum of 5 years of experience within the respective field. Great stakeholder management experience both internally and externally. Team management You are someone energized by the unknown and look forward to learning each day on the job. Language skills: Fluent English and Arabic would be a plus

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high-value, customized outsourcing solutions that address each client’s unique business needs and help them concentrate on their core operations. With strong global coverage and deep cultural understanding, ETISAL International combines industry best practices with state-of-the-art technologies. The company emphasizes transparency, flexibility, integrity, and a passion for service in all operations. ETISAL International is committed to exceeding client expectations while valuing human capital and maintaining first-class quality standards. Role Description This is a full-time, on-site role for English Customer Support Agents based in Cairo. The role involves responding to customer inquiries in English via phone, email, chat, and other communication channels, ensuring timely, accurate, and professional resolutions. Agents will handle complaints, troubleshoot basic issues, provide product or service information, and escalate complex cases when necessary. Daily tasks also include documenting interactions in the system, following defined workflows and service-level agreements, and adhering to quality and performance targets. Team members are expected to collaborate with colleagues and supervisors, participate in coaching and training sessions, and contribute to a positive, customer-focused environment. Qualifications Strong English communication skills, both spoken and written “Fluent in English”Customer service and problem-solving abilities, including active listening, empathy, and conflict resolution. Basic computer literacy and comfort using CRM systems, ticketing tools, email, and chat platforms. Time management, organization, and attention to detail to handle multiple interactions and tasks efficiently. Ability to work on-site in Cairo on a full-time basis, including potential shifts, weekends, or holidays as required. Previous experience in customer support, call centers, or BPO environments is an advantage but not always required. High school diploma or equivalent required; a university degree in any field is a plus. Positive attitude, adaptability, and a commitment to maintaining a respectful, inclusive, and team-oriented workplace.

Company Description TP Cairo EG is part of a global customer experience and business process outsourcing organization serving international clients across diverse industries. The Cairo site provides multilingual support, with a strong focus on high-quality service and performance. Team members work in a dynamic, fast-paced environment that values professionalism, continuous learning, and collaboration. The company offers structured training, clear growth paths, and opportunities to build a long-term career in sales and customer engagement. TP Cairo EG promotes an inclusive workplace where individuals from different backgrounds can contribute and succeed.<br>Role Description This is a full-time, on-site Sales Representative role based in Cairo, Egypt, designed for graduates with C1-level English proficiency. The Sales Representative will handle inbound and outbound customer interactions, present products and services, and guide potential customers through the sales process. Daily tasks include understanding customer needs, explaining features and benefits, overcoming objections, and closing sales while meeting or exceeding individual and team targets. The role also involves updating customer records, following defined scripts and compliance guidelines, and collaborating with supervisors to improve sales techniques and performance. The Sales Representative will participate in regular coaching, training sessions, and performance reviews to maintain high service quality and customer satisfaction.<br>Qualifications<br> <br>C1-level English proficiency (spoken and written), with clear communication and active listening skills. Strong sales aptitude, including persuasion, negotiation, objection handling, and closing skills. Customer-centric mindset with the ability to build rapport, identify needs, and provide suitable solutions. Comfort using computers, CRM tools, and call-center systems to document interactions and manage leads. Ability to work effectively in a target-driven, fast-paced environment and adapt to changing priorities. Recent graduate or equivalent education; previous sales, customer service, or call-center experience is an advantage. Willingness to work on-site in Cairo with flexible shifts, including evenings, weekends, or holidays as required. Professional attitude, reliability, and a commitment to continuous learning and performance improvement.

GDS Flight Expert Location: Cairo, Egypt Employment Type: Full-Time About the Role Travel Business Class is looking for a highly skilled GDS Flight Expert to support our sales teams by researching, building, and optimizing flight solutions for premium travelers. This role is focused on flight routing expertise, fare analysis, itinerary construction, and identifying the most suitable travel options for complex client requests. You will work closely with consultants and supervisors, helping them find solutions that maximize both client satisfaction and business results. Key Responsibilities Research and build flight itineraries using GDS systems. Identify creative routing options and alternative travel solutions. Analyze airline schedules, connections, and fare opportunities. Assist sales teams with complex travel requests and challenging itineraries. Provide recommendations based on routing efficiency, travel experience, and value. Stay up to date with airline networks, schedule changes, and industry developments. Support teams in finding options for urgent and difficult travel requests. Share knowledge and best practices with consultants and supervisors. Requirements Advanced experience with Sabre GDS. Strong understanding of airline routing and global flight networks. Excellent analytical and problem-solving skills. Ability to work efficiently under pressure and tight deadlines. Strong attention to detail. Passion for aviation and travel. Ability to think creatively and identify solutions beyond standard options. Strong communication and teamwork skills. Preferred Qualifications Previous experience in premium or business-class travel. Knowledge of international airline partnerships and alliances. Experience supporting sales or operations teams in a travel environment. What We Offer Competitive compensation package. Career growth opportunities within a rapidly growing company. Modern office environment. Supportive and collaborative team culture. Opportunity to work with complex and interesting travel requests from clients worldwide. Who Will Succeed in This Role? Someone who enjoys solving puzzles, thinks beyond the obvious, and is the person others turn to when they cannot find the right flight option. ✈️To apply, please send your CV and include "GDS Flight Expert" in the subject line.

Company Description <br>Teleperformance is a global leader in digital business services with nearly 47 years of experience in customer interaction and support. The company has evolved to meet the demands of the AI era, combining advanced technology with human empathy to deliver smarter, more efficient solutions. TP focuses on creating modern, future-ready customer experiences for clients across diverse industries. Team members join a dynamic environment that values innovation, inclusivity, and continuous learning. As TP continues to grow, it offers opportunities for career development in a forward-looking, people-centered organization.<br>Role Description This is a full-time, on-site Customer Service & Sales Agent role based in Cairo, Egypt. In this position, you will handle inbound and outbound customer interactions in English (C1 level), respond to inquiries, and provide accurate information about products and services. You will identify customer needs, recommend suitable solutions, and promote relevant products or services to achieve sales targets while maintaining high service standards. Daily tasks include resolving issues, documenting interactions in the system, and following established procedures and scripts when necessary. You will collaborate with team members and supervisors to improve customer experience, share feedback, and participate in training sessions to continuously enhance your communication, product knowledge, and sales skills.<br>Qualifications<br> <br>Strong customer interaction skills, including Customer Service, Customer Support, and Customer Service Representatives experience. Ability to maintain high levels of Customer Satisfaction and contribute to an excellent overall Customer Experience. C1 level proficiency in English (spoken and written), with clear and professional communication. Demonstrated sales aptitude, including upselling, cross-selling, and working with sales targets or KPIs. Bachelor’s degree or equivalent education is preferred; relevant customer service or sales experience is an advantage. Comfort working on-site in a fast-paced contact center environment in Cairo, Egypt. Basic computer literacy and ability to navigate CRM or contact center systems quickly and accurately. Strong problem-solving skills, resilience under pressure, and a customer-focused, ethical mindset.

Company Descriptioni Qor is a global provider of intelligent customer experience solutions and a portfolio company of Mill Point Capital. With 45,000 employees across 11 countries, the company combines three decades of CX expertise with AI-driven innovation to support the entire customer lifecycle. Through its CXBPO, Growth as a Service, and infinity AiQ pillars, i Qor delivers scalable solutions that help brands acquire, engage, and retain customers. Powered by data intelligence and a people-first culture, it transforms customer interactions into measurable growth and has been recognized as a Great Place to Work® and a leader in CX excellence. Recent acquisitions of Jump Crew and OP360 have expanded i Qor’s capabilities in sales, marketing, and customer experience delivery.<br>Role Descriptionhis is a full-time, on-site German/French | Customer Service Associate role based in Cairo, Egypt. The Customer Service Associate will handle inbound and outbound customer interactions in German and/or French across phone, email, and chat channels, ensuring timely and accurate responses. Responsibilities include resolving inquiries, troubleshooting basic issues, documenting cases in internal systems, and following established procedures and quality guidelines. The role will also involve maintaining high levels of customer satisfaction, escalating complex cases when needed, and collaborating with team members and supervisors to improve processes and service quality. The associate will be expected to meet performance targets, adhere to schedules, and participate in training and coaching sessions to continuously enhance skills.<br>Qualifications Strong customer-facing skills, including Customer Support, Customer Service, and Customer Experience abilities. Customer Satisfaction focus with the ability to manage expectations and ensure positive outcomes. Professional communication skills, including excellent Phone Etiquette and clear written communication. Fluency in German and/or French, with good command of English for internal communication. Previous experience in a contact center or customer-facing role is an advantage. Ability to work on-site in Cairo, Egypt, in a fast-paced, target-driven environment. Strong problem-solving skills, attention to detail, and ability to follow processes and guidelines. Basic computer literacy and comfort working with CRM tools and standard office applications. Only Grads can apply!

Senior Non-Key Expert – Aviation Specialist<br>About NTU International A/SNTU International A/S is a leading international consulting company providing project management and technical advisory services worldwide. NTU works extensively with European Union institutions, international financial institutions, development agencies, and public sector clients across transport, infrastructure, urban development, climate resilience, governance, and sustainable investment. NTU International is preparing a proposal for the project “Global Gateway Transport and Urban Facility 2 – EC-INTPA/2026/EA-RP/0006.”<br>The overall objective of the project is to support the global transition towards inclusive, smart, clean, safe, secure, resilient and sustainable transport and cities in partner countries, in line with the Global Gateway strategy and the European Green Deal's geopolitical offer.<br>The contract will require the mobilisation of experts for technical assistance missions worldwide, with a particular focus on Sub-Saharan Africa, Latin America and the Caribbean, and Asia and the Pacific. The intended start date is January 2027, with an implementation period of 48 months.<br>In this context, NTU International is seeking a highly qualified Senior Non-Key Expert – Aviation Specialist to support technical, policy, institutional and investment-related assignments in the aviation sector.<br>Key Responsibilities Supporting the identification, preparation and implementation of aviation infrastructure and air transport projects. Conducting feasibility studies, technical assessments, project design reviews and investment-related analyses. Supporting airport master planning, infrastructure development and air connectivity planning. Advising on airport infrastructure, airport systems, air transport services and operational efficiency. Supporting aviation safety, security and compliance with relevant international and European standards and good practices. Supporting procurement, tendering, implementation supervision, and operation and maintenance planning for aviation infrastructure. Promoting sustainable and low-carbon aviation, including measures to improve energy efficiency and reduce the environmental footprint of airport operations. Integrating climate resilience, disaster risk reduction and environmental and social considerations into aviation infrastructure planning and investment. Supporting policy, regulatory and institutional reforms in the aviation sector. Contributing to the assessment and improvement of investment climates and regulatory frameworks for aviation infrastructure and services. Providing capacity building and technical assistance to civil aviation authorities, airport operators, public institutions and other sector stakeholders. Coordinating with public authorities, civil aviation authorities, airport operators, airlines, contractors, supervising engineers, IFIs and development partners. Supporting the promotion and adoption of European standards and good practices in partner countries.<br>Qualifications and Skills Master’s degree or equivalent diploma in aeronautical engineering, airport engineering, civil engineering, transport engineering, aviation management, or another directly related discipline. Excellent knowledge of the aviation sector, including airports, air transport, aviation safety, air connectivity and sustainability aspects, as well as related policies and international good practices. Knowledge of development aid delivery methods. Excellent written and oral communication skills. Excellent computer skills.<br>General Professional Experience At least 15 years of general professional experience in the aviation sector. Proven experience managing complex assignments involving multiple stakeholders, including public authorities, civil aviation authorities, airport operators, airlines, contractors, supervising engineers and development partners. Proven professional experience across the project cycle of aviation infrastructure and services investments, including feasibility studies, detailed design, tendering/procurement support, implementation, operation and maintenance planning. Experience applying international and European standards and good practices related to aviation infrastructure and services delivery, including technical quality, safety, environmental and social compliance, climate resilience and sustainability considerations.<br>Specific Professional Experience At least 7 years of professional experience in the planning, design, supervision or management of aviation infrastructure, airport systems and/or air transport services. At least 5 years of professional experience in aviation projects in Sub-Saharan Africa, Latin America or Asia. Professional experience related to the G20 Principles for Quality Infrastructure Investment in the aviation sector, in particular on the technical side, such as feasibility studies, project design, airport planning, aviation safety, social and environmental issues, maintenance, procurement, connectivity, operational efficiency and resilience, etc.<br>Assets Professional experience in the Sub-Saharan Africa region (in situ). Professional experience in providing support to governance / capacity building in the aviation sector. Professional experience with the EU rules and procedures.<br>Language Requirements English proficiency at C1 level is mandatory. French at minimum B2 level will be considered an asset. Spanish at minimum B2 level will be considered an asset.<br>Please note that inclusion in the expert pool does not guarantee immediate assignment. Experts will be contacted based on specific project requirements, availability and matching qualifications. Selected experts may be mobilised for short-term technical assistance missions in partner countries globally. Only shortlisted candidates will be contacted.

<p><h4>Job summary</h4> <p>Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved.</p> <br> <h4>Candidate profile</h4> <br> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.</li> <li>OR</li> <li>2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.</li> </ul> <br> <h4>Core work activities</h4> <br> <h4>Ensuring culinary standards and responsibilities are met</h4> <ul> <li>Manages kitchen shift operations and ensures compliance with all food & beverage policies, standards and procedures.</li> <li>Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily.</li> <li>Assists executive chef with all kitchen operations and preparation.</li> <li>Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.</li> <li>Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.</li> <li>Assists in determining how food should be presented and creates decorative food displays.</li> <li>Maintains purchasing, receiving and food storage standards.</li> <li>Ensures compliance with food handling and sanitation standards.</li> <li>Performs all duties of kitchen managers and employees as necessary.</li> <li>Recognizes superior quality products, presentations and flavor.</li> <li>Ensures compliance with all applicable laws and regulations.</li> <li>Follows proper handling and right temperature of all food products.</li> <li>Operates and maintains all department equipment and reports malfunctions.</li> <li>Checks the quality of raw and cooked food products to ensure that standards are met.</li> </ul> <br> <h4>Leading kitchen operations</h4> <ul> <li>Supervises and coordinates activities of cooks and workers engaged in food preparation.</li> <li>Leads shifts while personally preparing food items and executing requests based on required specifications.</li> <li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li> <li>Encourages and builds mutual trust, respect, and cooperation among team members.</li> <li>Serves as a role model to demonstrate appropriate behaviors.</li> <li>Maintains the productivity level of employees.</li> <li>Ensures employees understand expectations and parameters.</li> <li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li> <li>Ensures property policies are administered fairly and consistently.</li> <li>Communicates performance expectations in accordance with job descriptions for each position.</li> <li>Recognizes success performance and produces desired results.</li> </ul> <br> <h4>Ensuring exceptional customer service</h4> <ul> <li>Provides services that are above and beyond for customer satisfaction and retention.</li> <li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li> <li>Sets a positive example for guest relations.</li> <li>Empowers employees to provide excellent customer service.</li> <li>Interacts with guests to obtain feedback on product quality and service levels.</li> <li>Handles guest problems and complaints.</li> </ul> <br> <h4>Maintaining culinary goals</h4> <ul> <li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li> <li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li> <li>Utilizes the labor management system to effectively schedule to business demands and for tracking of employee time and attendance.</li> <li>Trains employees in safety procedures.</li> </ul> <br> <h4>Managing and conducting human resource activities</h4> <ul> <li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li> <li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li> <li>Participates in the employee performance appraisal process, providing feedback as needed.</li> <li>Brings issues to the attention of the department manager and human resources as necessary.</li> </ul> <br> <h4>Additional responsibilities</h4> <ul> <li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li> <li>Analyzes information and evaluates results to choose the best solution and solve problems.</li> <li>Attends and participates in all pertinent meetings.</li> </ul> <br> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Job summary<\/h4>\n<p>Manages the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and standard operating procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.<\/p>\n\n<h4>Candidate profile<\/h4>\n<h4>Education and experience<\/h4>\n<ul>\n<li>High school diploma or GED; 4 years experience in the security\/loss prevention or related professional area. OR<\/li>\n<li>2-year degree from an accredited university in criminal justice or related major; 2 years experience in the security\/loss prevention or related professional area.<\/li>\n<\/ul>\n\n<h4>Core work activities<\/h4>\n<h4>Managing security\/loss prevention operations<\/h4>\n<ul>\n<li>Assists the director of engineering in administering fire prevention programs and emergency preparedness.<\/li>\n<li>Conducts hazard and risk assessments at the property to include quarterly OSHA\/SAFETY audits, incident tracking, and the hazard abatement process.<\/li>\n<li>Develops detailed \"shut down\" procedures for the property to ensure that all areas are secured at the appropriate times.<\/li>\n<li>Comply with applicable laws and safety regulations.<\/li>\n<li>Follow proper key control guidelines in loss prevention and in the property.<\/li>\n<li>Develop a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to ensure that they are fully functional.<\/li>\n<li>Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.<\/li>\n<li>Follow Duty of Care process for the protection of guests and employees.<\/li>\n<li>Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.<\/li>\n<li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<\/li>\n<li>Implements action plans to monitor and control risk.<\/li>\n<li>Monitors all unusual activities in and around the property that would impair the well being of guests and employees.<\/li>\n<li>Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.<\/li>\n<li>Oversees and guides the efforts of the Accident Prevention Committee.<\/li>\n<li>Oversees first aid program for guests and employees.<\/li>\n<li>Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.<\/li>\n<li>Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.<\/li>\n<li>Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.<\/li>\n<li>Encourages and builds mutual trust, respect, and cooperation among team members.<\/li>\n<li>Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.<\/li>\n<li>Serves as a role model to demonstrate appropriate behaviors.<\/li>\n<li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial\/business decision making; demonstrates honesty\/integrity; leads by example.<\/li>\n<\/ul>\n\n<h4>Ensuring exceptional customer service<\/h4>\n<ul>\n<li>Meet quality standards and customer expectations on a daily basis.<\/li>\n<li>Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.<\/li>\n<li>Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.<\/li>\n<li>Provides services that are above and beyond for customer satisfaction and retention.<\/li>\n<\/ul>\n\n<h4>Additional responsibilities<\/h4>\n<ul>\n<li>Analyzes information and evaluating results to choose the best solution and solve problems.<\/li>\n<li>Develops liaison with local law enforcement and emergency services.<\/li>\n<li>Informs and\/or updates the executives and peers on relevant information in a timely manner.<\/li>\n<li>Provides information to supervisors and co-workers by telephone, in written form, or in person.<\/li>\n<\/ul>\n\n<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<\/p>\n\n<p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of \"Wonderful Hospitality. Always.\" by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that\u2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<\/p>\n\n<p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you\u2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand\u2019s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you\u2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates<\/p><p><\/p>

Duties and Responsibilities:Perform day-to-day management of the site, including supervising and monitoring the junior engineers and supervisors. Organize the plant and site facilities in order to meet agreed deadlines. Enforce health, safety and sustainability policies. Prepare daily status report to present zone performance and obstacles need to solve. Coordinate with Quality Control Department schedule of inspections/tests and take any corrective action if required. Study zone drawings in order to prepare Material, Equipment and Man-hours requirements list based on project priorities and time schedule. Coordinate with technical office to make sure about the right implementation of the shop drawings on site. Coordinate and organize the ongoing activities with other trades executed in the same area. Reviewing the shop drawings and AS built from technical office. Check and handover all subcontractor work to QA/Qc Department. Plans the resources for execution of work with junior engineers and supervisors to meet different deadlines.<br>Qualifications and Requirments:Qualification Excellent negotiation skills Strong teamworking skills Strong analytical and problem-solving skills Education: Bachelor degree of electrical Engineering Total Years of Experience: 5+ years Computer Skills: Auto CAD, Microsoft Office

Duties and Responsibilities:Perform day-to-day management of the site, including supervising and monitoring the junior engineers and supervisors. Organize the plant and site facilities in order to meet agreed deadlines. Enforce health, safety and sustainability policies. Prepare daily status report to present zone performance and obstacles need to solve. Coordinate with Quality Control Department schedule of inspections/tests and take any corrective action if required. Study zone drawings in order to prepare Material, Equipment and Man-hours requirements list based on project priorities and time schedule. Coordinate with technical office to make sure about the right implementation of the shop drawings on site. Coordinate and organize the ongoing activities with other trades executed in the same area. Reviewing the shop drawings and AS built from technical office. Check and handover all subcontractor work to QA/Qc Department. Plans the resources for execution of work with junior engineers and supervisors to meet different deadlines.<br>Qualifications and Requirments:Qualification Excellent negotiation skills Strong teamworking skills Strong analytical and problem-solving skills Education: Bachelor degree of mechanical Engineering Total Years of Experience: 5+ years Computer Skills: Auto CAD, Microsoft Office

Compliance Analysts provides independent, reasonable objective assurance and recommendations to add value and improve operational controls. The Compliance Analyst is expected to constructively work with Operations, Client Service, and other departments, conduct reviews and recommendations on internal controls across the organization. Monitoring of calls for compliance purposes; targets may vary as directed by management Daily/weekly/monthly reports and other communication materials to highlight quality/compliance metric performance achievements and identify areas of opportunities with risks Input data pertinent to quality and compliance measurement database systems for capturing, analyzing, and providing timely and accurate reporting on call center performance. Support compliance monitoring solutions, identify risks and report them appropriately Interface with Call Center Supervisors, Customer Service Reps, support business units, and other cross-functional areas where needed to help determine compliance needs and provide recommendations on continual process improvement. Identify and report any required training issues to department management and trainers. Take an active part in the evolution of the attribute document Identify changes that need to be made to our evaluation tool Create and update standards as appropriate Create scripting and resources for agents when requested or needed Provide in-depth comments on evaluations for manager coaching Train new members that join our team Follow up with issues identified to ensure they are resolved Contributes to Compliance scorecard evaluations used in monthly, quarterly, and annual performance reviews. Team Accountability - weekly progress report with action items Attend and actively participate in weekly calibration and facilitation on a rotational basis Compliance Orientation for New Hires - as needed Compliance Orientation for Cross Skilling of agents - as needed Perform other duties and special projects as assigned to monitor compliance and fraud activities. Minimum 1-year previous experience as a Compliance and/or Risk Analyst or similar role conducting reviews of calls and/or internal controls (for External). Experience in healthcare BPO work is an advantage. Intermediate knowledge in MS Office especially MS Excel Knowledge of system/data vulnerabilities, preferred Some knowledge of regulatory environments and requirements, preferred Strong interpersonal communication skills Effective oral and written communication skills Team-oriented and Self-motivated Performance-oriented and Results - Oriented

Telesales Advisor – UAE Market<br>Job Title: Telesales Advisor Account: Telesales Market: UAELanguage: English Location: Maadi – Technology Park<br>Company Description Care Management Services Egypt is a growing provider of customer-focused telesales and support solutions for international clients. The company operates in a dynamic, target-driven environment and values professionalism, clear communication, and high-quality customer interactions. Team members work with global customers, primarily in English, to promote services and products while maintaining strong client relationships. Care Management Services Egypt offers opportunities for skill development, performance-based growth, and collaboration within a supportive team setting. Role Description The English Telesales Agent is a full-time, on-site role based in Qesm El Maadi. The agent will handle outbound and inbound calls in English to promote products and services, explain features and benefits, and convert leads into sales. Day-to-day tasks include responding to customer inquiries, providing accurate information, identifying customer needs, and offering suitable solutions. The role involves maintaining detailed call records, following up on potential leads, and achieving individual and team sales targets. The agent will also participate in ongoing training, adhere to company scripts and guidelines, and cooperate with supervisors to continuously improve performance.<br>Job Description<br>We are looking for Telesales Advisors to join our UAE Market account. The role is focused on handling customer interactions, identifying sales opportunities, and achieving sales targets while maintaining a high level of customer service.<br>Requirements<br>- Good command of English.- Strong communication and persuasion skills.- Sales-oriented and target-driven.- Ability to work in a fast-paced environment.- Previous telesales or sales experience is a plus.<br>Salary & Benefits<br>- Net Salary: 12,500 EGP/month - 10,000 EGP Basic - 2,500 EGP KPIs- Commission up to 8,000 EGP- Unlimited Cross-Sale Commission- Daily Competitions: Up to 100 EGP/day, reaching up to 2,300 EGP/month- Double Commission for top achievers on a quarterly basis.- Social & Medical Insurance after successfully completing the 3-month probation period.- Training salary: 70% of the regular salary.<br>Working Conditions<br>- Working Hours: 9 hours including 1-hour break.- Shift: Fixed morning shift – 8:00 AM to 5:00 PM.- Days Off: 8 days off per month. - Sunday is fixed. - One additional rotational day.- Salary Date: 5th day of every month.<br>Work Location<br>Maadi – Technology Park

Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on delivering high-value, customized outsourcing solutions. The company is committed to understanding clients’ unique business needs and designing tailored services that help them focus on their core operations while better serving their own customers. ETISAL International combines global coverage, cultural awareness, and industry best practices to provide consultative, innovative service models. The organization emphasizes transparency, flexibility, integrity, and a passion for service, continually enhancing its management and operational standards. ETISAL International values human capital and leverages advanced technologies to consistently meet and exceed client expectations.<br>Role Description This is a full-time, on-site role based in El Abasia El Qeblia for an English Customer Service & KYC Verification Agent. The role involves handling inbound and outbound customer interactions in English, responding to inquiries, resolving issues, and ensuring a positive and professional customer experience. The agent will perform KYC (Know Your Customer) verification by reviewing documentation, validating customer identities, and ensuring compliance with internal policies and regulatory requirements. Daily tasks include updating and maintaining accurate records, escalating complex cases when needed, and following standardized workflows and scripts. The agent will collaborate with team members and supervisors to meet performance targets, adhere to quality standards, and support continuous improvement in service delivery.<br>Qualifications<br> Strong customer-focused skills, including Customer Service, Customer Support, and Customer Service Representatives experience. Ability to maintain high levels of Customer Satisfaction and Customer Experience through clear communication and problem-solving. Proficient English language skills (spoken and written), with the ability to handle customer interactions professionally. Attention to detail and accuracy for KYC verification, documentation review, and compliance with procedures and regulations. Basic computer proficiency and ability to work with CRM systems and data entry tools. Ability to work on-site in El Abasia El Qeblia and follow shift schedules, including evenings, weekends, or holidays if required. Strong interpersonal skills, resilience under pressure, and a collaborative mindset within a team-based environment. Previous experience in contact centers, BPO, banking, or financial services is an advantage; relevant vocational or post-secondary education is preferred.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, high-value outsourcing solutions that help clients concentrate on their core business while enhancing service quality for their customers. With strong attention to cultural nuances and industry best practices, ETISAL International designs tailored services that meet diverse business needs. The company emphasizes transparency, flexibility, integrity, and a passion for service, consistently working to exceed client expectations. ETISAL International also values human capital and invests in advanced technologies and management standards to maintain first-class service quality. Role Description This is a full-time, on-site Bilingual Customer Service role based in Cairo, Egypt. The individual in this role will handle inbound and outbound customer interactions, respond to inquiries, and provide accurate information and support in both languages required for the position (minimum B1+ proficiency). Daily tasks include resolving customer issues, documenting interactions in the system, and following up to ensure customer satisfaction. The role also involves adhering to company policies, meeting performance targets, and collaborating with team members and supervisors to improve service quality. The Bilingual Customer Service team member will represent ETISAL International’s values in every interaction, maintaining professionalism and a customer-focused attitude. Qualifications Strong bilingual communication skills (spoken and written) with at least B1+ proficiency in the required languages. Customer service and conflict-resolution abilities, including active listening, empathy, and problem-solving. Basic computer literacy and ability to work with CRM systems, call center software, and standard office applications. Time management and organizational skills to handle multiple inquiries, prioritize tasks, and meet service level targets. Ability to work on-site in Cairo, Egypt, in a shift-based environment, including evenings, weekends, or holidays as needed. Previous experience in customer service, call centers, or BPO is a plus. High school diploma or equivalent; a higher education degree in a relevant field is an advantage. Team-oriented mindset, adaptability to a fast-paced environment, and commitment to continuous learning and performance improvement.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, high-value outsourcing solutions that help clients concentrate on their core business while enhancing service quality for their customers. With strong attention to cultural nuances and industry best practices, ETISAL International designs tailored services that meet diverse business needs. The company emphasizes transparency, flexibility, integrity, and a passion for service, consistently working to exceed client expectations. ETISAL International also values human capital and invests in advanced technologies and management standards to maintain first-class service quality. Role Description This is a full-time, on-site Bilingual Customer Service role based in Cairo, Egypt. The individual in this role will handle inbound and outbound customer interactions, respond to inquiries, and provide accurate information and support in both languages required for the position (minimum B1+ proficiency). Daily tasks include resolving customer issues, documenting interactions in the system, and following up to ensure customer satisfaction. The role also involves adhering to company policies, meeting performance targets, and collaborating with team members and supervisors to improve service quality. The Bilingual Customer Service team member will represent ETISAL International’s values in every interaction, maintaining professionalism and a customer-focused attitude. Qualifications Strong bilingual communication skills (spoken and written) with at least B1+ proficiency in the required languages. Customer service and conflict-resolution abilities, including active listening, empathy, and problem-solving. Basic computer literacy and ability to work with CRM systems, call center software, and standard office applications. Time management and organizational skills to handle multiple inquiries, prioritize tasks, and meet service level targets. Ability to work on-site in Cairo, Egypt, in a shift-based environment, including evenings, weekends, or holidays as needed. Previous experience in customer service, call centers, or BPO is a plus. High school diploma or equivalent; a higher education degree in a relevant field is an advantage. Team-oriented mindset, adaptability to a fast-paced environment, and commitment to continuous learning and performance improvement.

Company Description i Qor is a global customer experience provider supporting leading brands across industries as a portfolio company of Mill Point Capital. With 45,000 team members in 10 countries, i Qor combines three decades of operational expertise with AI-driven innovation to enhance every stage of the customer lifecycle. Through its Grow, CXBPO, and infinity AiQ delivery pillars, the company offers scalable solutions that strengthen customer acquisition, engagement, and retention. i Qor is powered by advanced analytics and a people-first culture that turns customer interactions into measurable business results. Recognized as a Great Place to Work® and a leader in CX excellence, i Qor provides growth opportunities in an inclusive, performance-focused environment.<br>Role Description This is a full-time, on-site role based in Cairo, Egypt for a French Speaker (B2–C1). The role focuses on handling customer inquiries and support requests in French via phone, email, chat, and other communication channels. Daily responsibilities include resolving issues, providing accurate information about products and services, and documenting interactions in internal systems. The role also involves collaborating with colleagues and supervisors to meet performance targets, adhere to quality standards, and follow established procedures. Team members are expected to maintain a professional, customer-focused attitude, contribute to a positive work environment, and participate in ongoing training to improve language, product, and CX skills.<br>Qualifications<br> Strong French language proficiency at B2–C1 level, with clear speaking, writing, and comprehension skills. Good English communication skills for internal coordination and training. Customer service and contact center skills, including active listening, problem-solving, and empathy. Ability to navigate computer systems, CRM tools, and omnichannel platforms efficiently. Attention to detail and accuracy in data entry, documentation, and following workflows. Resilience and adaptability when working with performance metrics, shifting priorities, and diverse customers. Availability to work full-time on-site in Cairo, Egypt, including flexible shifts as required. Previous experience in customer support, CX, or BPO environments is an advantage. High school diploma or equivalent required; post-secondary education in business, languages, or related fields is preferred. Commitment to a respectful, inclusive workplace and alignment with i Qor’s people-first culture.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized outsourcing solutions that help businesses concentrate on their core operations while better serving their own customers. With strong global coverage and deep cultural understanding, ETISAL International integrates industry best practices and advanced technologies into its services. The company emphasizes transparency, operational flexibility, integrity, and a passion for service, consistently aiming to exceed client expectations. ETISAL International values human capital and is committed to first-class quality in every partnership. Role Description The Bilingual Customer Service Representative is a full-time, on-site role based in Cairo. In this position, the representative responds to customer inquiries via phone, email, chat, and other channels, providing accurate information and resolving issues promptly. Daily responsibilities include handling complaints, updating customer records, documenting interactions, and following established procedures and scripts while maintaining a courteous and professional tone. The role involves supporting customer retention and satisfaction targets, escalating complex cases when necessary, and collaborating with team members and supervisors to improve processes. The representative is expected to meet performance metrics, adhere to company policies, and communicate fluently in the required languages to serve a diverse customer base. Qualifications Demonstrated experience in customer service roles, including working as Customer Service Representatives and providing direct Customer Support. Proven ability to maintain high Customer Satisfaction and deliver a positive Customer Experience across multiple communication channels. Solid understanding of Customer Service principles, with the ability to handle inquiries, feedback, and complaints professionally and efficiently. Fluency in at least two languages (spoken and written), with clear communication skills and active listening abilities. Strong problem-solving skills, attention to detail, and the ability to work in a fast-paced, structured environment. Comfort with using contact center systems, CRM tools, and basic office software; willingness to learn new technologies and processes. Ability to work on-site in Cairo on a full-time basis, with flexibility to follow shift schedules as required. Relevant educational background (e.g., diploma or degree) and prior BPO or call center experience are considered an advantage.

Company DescriptionXuru Stays is a hybrid hospitality operator offering professionally managed, apartment-style rentals with hotel-like services for tourists and corporate guests. Founded by a successful Airbnb host, the company focuses on Egypt’s growing short-term rental market and the demand for standardized, high-quality residential accommodation. By connecting homeowners with this demand in strategic locations, Xuru Stays helps maximize returns on property investments. Supported by a robust technology stack, the team optimizes operations while ensuring sustained profitability for homeowners and reliable, comfortable stays for guests. Role Description To be responsible for welcoming guests, managing check-in and check-out processes, and ensuring a smooth stay through proactive communication and support. The Specialist will handle guest inquiries and requests in person, via phone, and digital channels, addressing issues promptly and professionally to maintain high satisfaction levels. Day-to-day tasks include coordinating with housekeeping supervisors and maintenance teams, updating reservation details, documenting guest feedback, and assisting with local information or recommendations. The role also involves maintaining accurate records, following company procedures, and representing Xuru Stays’ standards of service and hospitality. Guest Experience Excellence Ensure guests receive timely, professional, and personalized service across all communication channels. Monitor guest interactions to maintain high service quality and brand standards. Identify opportunities to enhance guest satisfaction and improve the overall guest journey. Ensure adherence to service level agreements (SLAs) and response time targets. Ensure team members are knowledgeable about company policies, systems, and hospitality best practices. Systems & Process Management Monitor and ensure proper utilization of all operational systems, including PMS, CRM, OTA extranets, booking platforms, communication tools, and internal systems. Verify the accuracy of reservations, guest profiles, and operational records. Identify system-related issues and coordinate with relevant departments for resolution. Qualifications Bachelor's degree in Hospitality Management, Business Administration, Tourism, or a related field. Minimum experience in hospitality, guest relations, reservations, customer service, or short-term rental operations. Professional communication skills with excellent Phone Etiquette and clear spoken and written English and Arabic. Availability to work flexible shifts, including evenings, weekends, and holidays as needed. Strong analytical and problem-solving abilities. Proficiency in platform (Airbnb, Booking.com, Expedia), and Microsoft Office. Ability to work under pressure and manage multiple priorities.