Company Description i Qor is a global leader in customer experience solutions, supporting international brands as a portfolio company of Mill Point Capital. With 45,000 employees in 10 countries, i Qor combines decades of industry expertise with AI-driven innovation to optimize performance across the customer lifecycle. Through its Grow, CXBPO, and infinity AiQ delivery pillars, the company offers scalable solutions that enhance acquisition, engagement, and retention. Backed by advanced analytics and a people-first culture, i Qor transforms customer interactions into measurable business growth. Recognized as a Great Place to Work® and a leader in CX excellence, i Qor provides an environment where employees can develop and advance their careers.
Role Description This is a full-time, on-site French Speaker | Customer Support role based in New Cairo. The role involves handling inbound and outbound customer interactions in French, including responding to inquiries, resolving issues, and providing accurate information about products and services. The position requires documenting customer cases, updating account information, and following established procedures to ensure consistent and high-quality service. Team members are expected to collaborate with colleagues and supervisors, escalate complex issues when necessary, and contribute feedback to improve processes and customer satisfaction. The role also includes meeting performance targets related to quality, productivity, and customer experience while adhering to company policies and compliance standards.
Qualifications

Strong French language skills (spoken and written) and good command of English to handle customer communications effectively. B2/C1Grads only can apply Flexibility with night and overnight shifts is a MUSTCustomer service abilities, including active listening, empathy, problem-solving, and clear communication with diverse customers. Basic technical skills such as navigating CRM or contact center systems, typing efficiently, and using standard office software. Organizational skills to manage multiple inquiries, maintain accurate records, and follow structured workflows and scripts. Ability to work on-site in New Cairo, adapt to shift schedules, and collaborate in a fast-paced, team-oriented environment. Previous experience in customer support, call centers, or service-oriented roles is preferred but not required. Commitment to a people-first, inclusive culture with a focus on continuous learning, professionalism, and ethical conduct.