Company Description Flairs Tech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners with services in software development and analytics, digital solutions, business operations, and customer experience. Flairs Tech collaborates closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their internal teams to improve processes and productivity. The organization attributes its success to its people-first culture and long-term partnerships with customers. Joining Flairs Tech means working in a dynamic, growth-oriented environment with international exposure and development opportunities.
Role Description The C1 English Sabre Travel Advisor is a full-time hybrid role based in Qesm El Maadi, with some flexibility for work from home. The role involves using Sabre and other travel platforms to handle flight, hotel, and other travel arrangements, including bookings, changes, and cancellations. Daily responsibilities include responding to customer inquiries via phone, email, or chat, delivering accurate information, and ensuring a high level of customer satisfaction. The advisor will troubleshoot travel-related issues, follow company and partner procedures, and document interactions in accordance with service standards. Collaboration with team members and supervisors to meet performance targets and maintain quality and compliance is also expected.
Qualifications
Strong customer-focused skills, including Customer Service and Customer Satisfaction, with the ability to handle inquiries and resolve issues effectively. Excellent Communication skills in English at C1 level (spoken and written), with clear, professional, and empathetic interaction. Practical experience in Travel Arrangements, including booking, modifying, and cancelling itineraries using Sabre or similar GDS tools. Background in a Travel Agency or travel industry environment, understanding common processes, terminology, and customer expectations. High attention to detail, accuracy in data entry, and ability to follow structured procedures and guidelines. Comfort working in a hybrid setup in Qesm El Maadi, with reliability in both office and remote environments. Ability to work in shifts if required, manage time effectively, and meet performance and quality targets. Previous experience in customer support or contact center roles is an advantage; familiarity with CRM systems is beneficial. Diploma or degree in tourism, hospitality, business, or a related field is preferred but not mandatory.