Maintenance Manager Jobs in Egypt

Accounting & Cost Control Manager — Manufacturing & Factory Operations<br>Position Overview<br>The Accounting & Cost Control Manager oversees total financial, cost accounting, and plant-level operations for our manufacturing facility. This role combines hands-on balance sheet and general ledger management with rigorous cost control, variance analysis, and standard costing. You will work directly with plant operations, production managers, and executive leadership to track product margins, optimize manufacturing overhead, and ensure financial compliance.<br>Key Responsibilities<br>Cost Control & Plant Accounting<br>Standard Costing & Variance Analysis: Establish, update, and maintain standard costing models for raw materials, direct labor, and manufacturing overhead. Analyze job-order and process cost variances (price, efficiency, volume) on a weekly and monthly basis. Inventory Control & Valuation: Oversee physical stock counts, cycle counts, raw material inventory, work-in-process (WIP), and finished goods valuation. Identify stock obsolescence and manage write-down risks. Bill of Materials (BOM) & Routing Audits: Partner with production and engineering teams to audit BOM accuracy, scrap rates, and production routings to ensure accurate job costing. Plant Operational Metrics: Monitor Key Performance Indicators (KPIs) such as cost per unit produced, scrap percentage, yield efficiency, and machine downtime costs.<br>Financial Reporting & Financial Operations<br>Closing & Reporting: Lead month-end, quarter-end, and year-end closes for the plant. Prepare manufacturing P&L statements, balance sheets, and cash flow reports. General Ledger & Compliance: Oversee accounts payable, accounts receivable, payroll allocation, and local tax/statutory reporting for factory operations. Capital Expenditure (Cap Ex) Tracking: Monitor factory equipment investments, asset depreciation schedules, repair vs. replace decisions, and Cap Ex ROI. Audit & Compliance: Serve as the primary contact for external financial and inventory auditors.<br>Team Leadership<br>Supervise, train, and evaluate plant accountants, inventory controllers, and administrative finance staff.<br>Qualifications & Requirements<br>Education & Credentials: Bachelor’s degree in Accounting, Finance, or Industrial Management. CMA (Certified Management Accountant) or CPA is strongly preferred. Experience: 6–10 years of progressive accounting experience, with at least 3+ years in a factory or heavy manufacturing environment leading cost accounting/cost control functions. Technical Skills: Deep expertise in ERP manufacturing modules (e.g., SAP, Net Suite, Odoo, Infor) focusing on Inventory, Costing, and Production Control. Advanced Excel proficiency (financial modeling, pivot tables, complex formulas). Industry Domain: Thorough knowledge of job-costing, process-costing, scrap management, and standard absorption costing principles.<br>Compensation & Benefits<br>Competitive base salary with plant-performance bonus incentives Insurance coverage Paid time off (PTO) and continuous professional development allowance

Company Description Mac Construction is a growing construction and urban development company focused on delivering high-quality, sustainable projects in metropolitan areas. The organization partners with public and private sector stakeholders to plan and execute infrastructure, residential, and mixed-use developments that improve urban environments. Mac Construction emphasizes safety, quality, and cost efficiency across all project phases, from early concept through completion. Team members work in a collaborative, multidisciplinary setting that values integrity, clear communication, and accountability. The company supports ongoing professional development and encourages innovation in construction methods and project delivery.<br>Role Description The Cost Estimation Manager for Urban Planning will be responsible for leading cost estimation activities across infrastructure and development projects, ensuring accurate, timely, and compliant estimates. This full-time, on-site role is based in Heliopolis and involves working closely with project managers, planners, engineers, and procurement teams. Day-to-day responsibilities include analyzing drawings and specifications, preparing detailed bills of quantities, developing cost models and budgets, and updating estimates as designs evolve. The role will also include evaluating bids, supporting value engineering, identifying cost risks and opportunities, and contributing to project feasibility studies. The Cost Estimation Manager will maintain cost databases, standardize estimation processes, and provide clear cost reports and presentations to internal stakeholders and clients.<br>Qualifications<br> Strong experience in cost estimation, budgeting, and cost control for construction and urban planning or infrastructure projects. Ability to interpret architectural, structural, and MEP drawings, specifications, and planning documents, and convert them into accurate quantities and costs. Proficiency with estimation and construction software (e.g., Excel-based costing tools, quantity takeoff software, project management platforms). Knowledge of local construction markets, materials pricing, labor rates, and procurement practices relevant to urban development. Solid understanding of project management principles, value engineering, and risk assessment related to cost and schedule. Strong analytical, numerical, and problem-solving skills, with attention to detail and consistency in documentation. Effective written and verbal communication skills, including the ability to present complex cost information clearly to diverse stakeholders. Ability to work on-site in Heliopolis, coordinate with multidisciplinary teams, and manage multiple estimates and deadlines simultaneously. Bachelor’s degree in Civil Engineering, Construction Management, Quantity Surveying, or a related field; professional certifications in cost engineering or quantity surveying are a plus. Previous experience in a managerial or lead estimator role, including mentoring or guiding junior estimators, is highly beneficial.

Company Description PROFITUT is an international business solutions company focused on trade, consulting, and construction services. The company sources and ships a wide range of mechanical and electrical parts, tools, and consumables with transparent pricing and flexible global logistics. PROFITUT provides general business, management, and engineering consulting using its “TUT Golden Pyramid” methodology to support optimization and efficiency. In construction, the company delivers electromechanical support, including machine installation and relocation, process piping and tanks fabrication, firefighting network installation, and HVAC systems. PROFITUT is committed to quality, reliability, and innovation, aiming to support clients’ long-term success. Role Description The Construction Safety Manager is a full-time, on-site role based in 6 October, responsible for overseeing safety performance across electromechanical construction and installation projects. This role involves developing, implementing, and updating safety policies and procedures in alignment with local regulations, industry standards, and company requirements. The Construction Safety Manager conducts regular site inspections, risk assessments, and safety audits, and leads daily toolbox talks and other safety briefings with site teams. The individual investigates incidents and near misses, prepares detailed reports with corrective and preventive actions, and follows up on the implementation of recommendations. The role also includes coordinating safety training, maintaining safety documentation, collaborating with project managers and supervisors to plan safe work methods, and engaging with contractors and clients to promote a strong safety culture. Qualifications Strong background in Occupational Health and Environment Health and Safety (EHS), with the ability to design and maintain comprehensive site safety programs. Proficiency in Safety Training and Industrial Safety practices, including delivering toolbox talks, formal training sessions, and safety orientations for diverse site teams. Experience in Accident Investigation, including root-cause analysis, incident reporting, and implementation of corrective and preventive actions. Proven experience in construction or industrial environments, preferably in electromechanical projects, machine installation, or large-scale industrial facilities. Knowledge of relevant local and international safety regulations, codes, and standards (e.g., OSHA or equivalent, fire safety, working at height, confined spaces). Strong communication and coaching skills, with the ability to influence behavior and build a culture of safety among supervisors, technicians, and subcontractors. Excellent organizational skills, attention to detail, and the ability to manage multiple projects and priorities on active construction sites. Relevant professional certifications (e.g., NEBOSH, IOSH, OSHA) are a strong advantage. Fluency in English

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Description</b></p><p>Role Summary</p><p>The Assistant Manager Sales Operations oversees all operational workflows that support partner onboarding, go-live readiness, inventory management, and administrative account processes. The role ensures smooth execution, high-quality service delivery, and strong collaboration with Sales, Inside Sales, and Account Management teams.</p><p>Key Responsibilities</p><p>Team Leadership</p><ul><li>Lead and develop four core teams: Onboarding, Restaurant Operations, Inventory Management and Admin Account Managers.</li><li>Manage performance, KPIs, and SLA delivery across all regions.</li></ul><p>Onboarding Operations</p><ul><li>Ensure fast and accurate activation of new partners.</li><li>Oversee training, credentials creation, tablet delivery, technical support, switches, and merges.</li></ul><p>Restaurant Operations</p><ul><li>Guarantee flawless partner go-live through QA calls, menu/content verification, test orders, and training validation.</li><li>Improve NPS and activation quality.</li></ul><p>Inventory Management</p><ul><li>Manage tablet and SIM card stock, allocation, contracts, and GSM invoices.</li><li>Oversee end-of-deal collection and reduce faulty stock issues.</li></ul><p>Admin Account Management</p><ul><li>Oversee administrative requests: replacements, terminations, new contracts, annexes, bank updates</li><li>Support Account Managers teams with accurate and timely backend operations.</li></ul><p>Operational Excellence</p><ul><li>Standardize SOPs and centralize processes across markets.</li><li>Lead improvement projects on vendor incubation, reachability, churn validation, price disparity</li><li>Ensure strong cross-functional alignment with logistics, finance, sales, and training.</li></ul><p>Requirements</p><ul><li>5+ years of experience in Sales Ops, Vendor Ops, or similar.</li><li>Strong people management skills with experience leading large teams.</li><li>Excellent analytical, problem-solving, and process improvement capabilities.</li><li>Ability to manage high-volume operations in a fast-paced environment.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>5+ years of experience in Sales Ops, Vendor Ops, or similar.</li><li>Strong people management skills with experience leading large teams.</li><li>Excellent analytical, problem-solving, and process improvement capabilities.</li><li>Ability to manage high-volume operations in a fast-paced environment.</li></ul><p></p></section>

For one of our clients is Hiring #HR_Manager at El Nahda – Amreya, #Alexandria Key Responsibilities:• Develop and implement HR strategies, policies, and procedures aligned with business objectives. • Lead all HR functions including Recruitment, Talent Management, Performance Management, Compensation & Benefits, Employee Relations, and Learning & Development. • Build and maintain a high-performance culture that promotes accountability, engagement, and continuous improvement. • Manage workforce planning and manpower requirements for both factory and administrative functions. • Ensure compliance with Egyptian Labor Law, Social Insurance regulations, and company policies. • Develop employee engagement initiatives to improve retention, productivity, and workplace satisfaction. • Drive organizational development, succession planning, and talent management initiatives. • Oversee performance management processes and leadership development programs. • Monitor HR KPIs and provide actionable recommendations to management. • Support organizational transformation and change management initiatives. Requirements:• Bachelor's degree in Human Resources, Business Administration, or a related field. • Minimum 12 years of HR experience, including at least 3 years in a managerial role. • Previous experience in Manufacturing, FMCG, Food Processing, Frozen Food, or Export-Oriented Companies is highly preferred. • Strong knowledge of Egyptian Labor Law and Social Insurance regulations. • Proven experience managing large blue-collar and white-collar workforces. • Strong leadership, communication, and stakeholder management skills. • Experience in Talent Management, Employee Engagement, and Organizational Development. • Master degree or HR certifications are a plus. To apply, please send your CV to: hr@ghayaconsulting.com or Whats App: 01116777690Please mention "HR Manager" in the email subject line.nt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.</b></p><br><p><b>We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.</b></p><br><p><b>If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.</b></p><br><p><b><span><span><span>For more information about our privacy policy and how to manage cookies, visit our </span></span></span></b><b>Privacy Policy</b><b><span><span><span>.</span></span></span></b></p><br><p><b><span>Job Title:</span></b><span>&nbsp;Customer Success Manager (CSM)</span></p><br><br><p><b><span>Location:</span></b> <span>Cairo, Egypt</span></p><br><br><p><b><span>Employment Type:</span></b> <span>Full-time / Hybrid&nbsp;/ </span><span>Travel to customer sites and AVEVA offices is expected (~25% annually)</span></p><br><br><p><b><span>The job</span></b></p><br><p><span>The </span><b><span>Customer Success Manager (CSM)</span></b><span> is the main customer contact responsible for helping customers achieve faster value, stronger adoption, and better business outcomes from their AVEVA solutions. The role manages a portfolio of accounts through success planning, regular engagement, and trusted stakeholder relationships, while working cross-functionally with internal teams and partners to maximize customer value and support growth. The CSM also serves as the </span><b><span>voice of the customer</span></b><span> internally, helping drive continuous improvement across products and services.</span> </p><br><br><p><b><span>Key responsibilities</span></b></p><br><br><p>As part of the Customer Success organization, the Customer Success Manager is responsible for managing existing accounts, ensuring the customer’s success and their perceived value of the AVEVA software set</p><br><p>The Customer Success Manager will focus on these key areas for a defined customer portfolio as the CSM strives to become a trusted partner and consultant for those customers</p><br><p><u>Onboarding</u> - establishing relationships, educating the customer on AVEVA resources and services, set expectations, identify business goals and objectives, and accelerate deployment readiness</p><br><p><u>Deployment</u> - work with the Delivery Services Team or AVEVA partners to define architecture, identify and prioritize the PI rollout, recommend AVEVA Services or Support, define the Enterprise Roadmap, define and manage the ‘Services’ budget, and request, quote, coordinate AVEVA Services and Resources</p><br><p><u>Adoption</u> - understand customer’s business and operations, define Success Plan, educate and consult on AVEVA use cases of value to customer, leverage workshop services, drive adoption for strategic AVEVA software (Cloud, synergy Sales plays, etc.)</p><br><p><u>Expansion</u> - identify new business opportunity and team up with Sales to generate business revenue, leveraging both on deep expertise of customer’s business and frequent contacts</p><br><br><p><b><span>Essential requirements</span></b></p><br><br><ul><li><p><b>4+ years</b>’ experience in similar roles</p><br></li><li><p>Strong Verbal and written Communication skills</p><br></li><li><p>Strong presentation skills on AVEVA core technologies, business initiatives and services <b>OR</b> similar products (Engineering / E3D, PI System / Historian, InTouch / System Platform / SCADA, MES / Operations Management, Predictive Analytics / AIM, and CONNECT)</p><br></li><li><p>Ability to work well with cross-function and geographically distributed teams</p><br></li><li><p>Strong multi-tasking ability with a keen sense of prioritization</p><br></li><li><p>Strong relationship management and organizational skills</p><br></li><li><p>Experience with project and program management methodology and techniques</p><br></li><li><p>‘Out-of-the-box’ thinking that will enable delivery of solutions and services tailored for individual customer profiles and situations</p><br></li><li><p>Ability to think strategically, as well as tactically</p><br></li><li><p>Effective use and understanding of CRM systems, Office 365, SharePoint, PowerBI, Salesforce, and Workday</p><br></li><li><p>Language Requirements: Arabic and English</p><br></li></ul><br><p><b><span>Desired skills</span></b></p><br><br><ul><li><p><b>4+ years</b> of relevant experience in the manufacturing and/or services industry</p><br></li><li><p><b>2+ years</b> of experience with AVEVA software products, with working knowledge of one or more of the following, or similar solutions: Engineering / E3D, PI System / Historian, InTouch / System Platform / SCADA, MES / Operations Management, Predictive Analytics / AIM, and CONNECT</p><br></li><li><p>Experience with AVEVA Engineering products would be considered an added advantage</p><br></li><li><p>Industry knowledge in one or more of the following sectors: Oil &amp; Gas, Mining, or Power</p><br></li><li><p>French language proficiency would be considered a strong asset</p><br></li></ul><p><b><span>Commercial at AVEVA</span></b></p><br><br><p><span><span>Our Commercial team, </span><span>comprised</span><span> of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.</span></span></p><br><br><p><span><span>If </span><span>you're</span><span> passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, </span><span>you'll</span><span> find success and </span><span>fulfilment</span><span> in our Commercial team.</span></span></p><br><br><p><span><span>Find out more:</span></span><u><span>https://www.aveva.com/en/about/careers/</span></u></p><br><br><p><b><span>AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment.&nbsp; Background checks will be conducted in accordance with local laws and may, subject to those laws, &nbsp;include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.&nbsp; Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.</span></b></p><br><p><br><b>AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.<br>&nbsp;<br>Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.</b></p><br> </div>

<p><h4>Job summary</h4> <p>Leads and operates information technology (IT) discipline for properties and managed offices in scope. Manages a team of IT resources and is accountable for day-to-day hotel and company office IT operations. Provides support to operations leaders for owner relations and negotiations on IT matters. Once handed over from the direct manager, accountable for new opening/acquisition construction oversight, countdown, and live operation. Executes property internet support. Works with direct manager on vendor management and product development for the assigned market.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>Hotel or hospitality management education, awareness of global hospitality technology trends. Experience in assignments at international locations. Back of the house and guest facing operational and technical experience with hospitality management systems. Minimum 3 years in an associate supervisory role.</li> <li>Or bachelor’s degree level or equivalent. Minimum 2 years project management experience. Proven negotiation skills.</li> </ul> <h4>Core work activities</h4> <h4>General</h4> <ul> <li>Maintains status documentation (goals, scorecard, LPA tracking, etc.) to verify accuracy.</li> <li>Strives to achieve balanced scorecard and goals by leveraging resources and concepts to achieve desired results.</li> <li>Monitors assigned company owned and managed offices to verify IT operations are running effectively.</li> <li>Meets with direct manager to provide updates on IT activities and business plans.</li> <li>Meets with business point of contact of each property (general manager, director of finance, etc.) or in-person contact at least once every two months to seek feedback and provide effective updates on IT activities and plans. Produces follow-up report, action plans and information distribution.</li> <li>Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners.</li> </ul> <h4>People</h4> <ul> <li>Owns IT vendor relationship for properties in scope.</li> <li>Participates in the talent acquisition process according to company procedures.</li> <li>Verifies induction program for new associates or associates transferring to new role is effective.</li> <li>Trains associate(s) to provide backup coverage in the department to cover cluster leader’s function during vacation and sick leave.</li> <li>Performs LPA’s on a timely basis and allocates sufficient time, research, and effort to verify the process effectively benefits the development of associates.</li> <li>Verifies effective communication, training, and execution of all talent development programs and related initiatives.</li> <li>Develops a personal management style that is intended to bring positive results from associates.</li> <li>Builds and maintains positive and effective relations with direct team members.</li> </ul> <h4>Product</h4> <ul> <li>Strives to remain informed on the most up to date knowledge regarding vendor activities.</li> <li>Notifies direct manager to put resources in place to verify owners have sufficient vendor choices in each market/city.</li> <li>Where assigned, delivers pilot phase early review/completion/recommendation report and relevant documentation.</li> <li>Where assigned, documents technology pilot scope and objectives with business partners.</li> </ul> <h4>Process</h4> <ul> <li>Maintains IT inventory for the assigned properties/offices in cluster.</li> <li>Manages cluster IT agreements for assigned properties.</li> <li>Verifies cluster associates are treated appropriately and in alignment with local operational practices.</li> <li>Verifies the execution and tracking of rollouts on a timely basis.</li> <li>Compiles, seeks approval, monitors, and strives to meet operating budgets; manages expenses using tracking and forecasting tools and engages with the accounting team closely.</li> <li>Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements.</li> <li>Monitors flow of issue management amongst continent support desk, vendors, and cluster organizations to verify effectiveness.</li> <li>Implements cluster best practices and suggests enhancements with the intent to benefit the wider IT community.</li> <li>Implements cluster IT policies and procedures as received by regional IT.</li> <li>Attends IT education calls.</li> <li>Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office.</li> <li>Completes other reasonable duties as requested by leadership.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.</p> <p>We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Assistant Call Center Manager - BPO/Interpretation <p>We are seeking an experienced and results-driven <strong>Assistant Call Center Manager</strong> to support the management of daily call center operations and ensure the achievement of operational targets, service quality, client satisfaction, and team performance.</p><br> <p>In this role, you will assist in overseeing a large-scale account, supporting Team Leaders, Supervisors, and agents to ensure smooth service delivery, adherence to KPIs and SLAs, and continuous improvement across the operation.</p><br> <p>The ideal candidate is a strong people leader, highly organized, client-focused, and experienced in managing voice operations within a call center environment. You will work closely with the Service Delivery Manager, Operations Manager, and support functions to ensure operational excellence and consistent performance.</p><br> Key Responsibilities 1. Operations Management <ul><li>Support the management of day-to-day call center operations for the assigned account.</li><li>Ensure operational activities are executed in line with business objectives, client requirements, and service standards.</li><li>Monitor daily performance, service levels, productivity, quality scores, attendance, and other operational KPIs.</li><li>Ensure proper workflow management across shifts, teams, and functions.</li><li>Identify operational gaps and support the implementation of corrective action plans.</li><li>Coordinate with Team Leaders and support teams to ensure smooth and efficient service delivery.</li><li>Ensure all operational issues are escalated and resolved in a timely and effective manner.</li></ul> 2. Team Leadership and People Management <ul><li>Support, guide, and manage Team Leaders, Supervisors, and frontline agents to achieve operational targets.</li><li>Conduct regular performance reviews, coaching sessions, and feedback meetings.</li><li>Support employee engagement initiatives and promote a positive work environment.</li><li>Monitor team performance and ensure proper action plans are in place for underperforming employees.</li><li>Encourage accountability, discipline, professionalism, and continuous improvement across the team.</li><li>Ensure equal support and development opportunities for team members.</li><li>Assist in managing staffing, scheduling, attendance, absenteeism, and adherence.</li></ul> 3. Performance and KPI Management <ul><li>Monitor and analyze operational KPIs, including service level, AHT, productivity, quality, CSAT, attendance, shrinkage, and adherence.</li><li>Ensure performance targets are consistently met or exceeded.</li><li>Prepare performance reports and present insights to management.</li><li>Identify trends, root causes, and areas of improvement.</li><li>Work with Team Leaders to develop and implement performance improvement plans.</li><li>Track action plans and ensure measurable progress against agreed objectives.</li><li>Support initiatives that improve efficiency, quality, and customer experience.</li></ul> 4. Client and Stakeholder Management <ul><li>Support the Service Delivery Manager in client communication, business reviews, and operational meetings.</li><li>Assist in preparing client reports, presentations, and performance updates.</li><li>Ensure client expectations are understood and translated into clear operational actions.</li><li>Support the handling of client escalations and service-related concerns.</li><li>Maintain professional and effective communication with internal and external stakeholders.</li><li>Collaborate with Workforce Management, Quality, Training, HR, Recruitment, IT, and other support teams to ensure operational stability.</li></ul> 5. Quality and Compliance <ul><li>Ensure teams follow agreed processes, procedures, quality standards, and client guidelines.</li><li>Support quality monitoring activities and ensure quality improvement plans are implemented.</li><li>Work closely with the Quality team to identify performance gaps and coaching opportunities.</li><li>Ensure compliance with company policies, contractual obligations, and operational standards.</li><li>Support internal audits and ensure corrective actions are completed on time.</li><li>Promote a quality-focused culture across the operation.</li></ul> 6. Reporting and Continuous Improvement <ul><li>Prepare and review daily, weekly, and monthly operational reports.</li><li>Analyze performance data and recommend improvement initiatives.</li><li>Support process optimization projects to improve service delivery and operational efficiency.</li><li>Participate in operational reviews and management meetings.</li><li>Ensure accurate documentation of performance, actions, escalations, and follow-ups.</li><li>Drive continuous improvement across service quality, productivity, employee engagement, and customer satisfaction.</li></ul> Required Qualifications <ul><li>Bachelor's degree in Business Administration, Management, or a related field.</li><li>Minimum <strong>5–7 years of experience</strong> in a call center environment.</li><li>Minimum <strong>2–3 years of experience</strong> in a supervisory or assistant manager role.</li><li>Proven experience managing voice operations.</li><li>Strong experience in managing Team Leaders, Supervisors, and large operational teams.</li><li>Excellent command of English, both written and spoken.</li><li>Strong operational knowledge of call center processes and KPIs.</li><li>Ability to manage rotational shifts and 24/7 operations.</li><li>Strong understanding of service delivery, quality, performance management, and customer satisfaction.</li></ul> Preferred Qualifications <ul><li>Experience in interpretation management or interpreter services is preferred.</li><li>Knowledge of call center quality frameworks, preferably COPC.</li><li>Experience working with international clients or English-speaking markets.</li><li>Experience managing client-facing operations.</li><li>Proven track record of achieving operational targets and improving performance.</li><li>Experience in workforce planning, quality improvement, and process enhancement is a plus.</li></ul> Required Skills and Competencies Leadership and People Management <ul><li>Strong leadership and team management skills.</li><li>Ability to coach, motivate, and develop Team Leaders and agents.</li><li>Strong decision-making and problem-solving skills.</li><li>Ability to manage performance and drive accountability.</li><li>High level of ownership, discipline, and reliability.</li></ul> Operational and Analytical Skills <ul><li>Excellent understanding of call center operations and performance metrics.</li><li>Strong analytical skills with the ability to interpret data and identify trends.</li><li>Ability to manage KPIs, SLAs, productivity, quality, and customer experience.</li><li>Strong root cause analysis and action planning skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li></ul> Communication and Stakeholder Management <ul><li>Excellent verbal and written communication skills.</li><li>Strong presentation and reporting skills.</li><li>Ability to communicate professionally with clients, management, and internal teams.</li><li>Strong collaboration skills across different departments and support functions.</li><li>Ability to handle escalations calmly and effectively.</li></ul> Client and Customer Orientation <ul><li>Strong client orientation and service mindset.</li><li>Ability to understand client requirements and operational expectations.</li><li>Focus on delivering an excellent customer experience.</li><li>Results-driven with a strong quality and performance focus.</li><li>Ability to support business objectives and service improvement initiatives.</li></ul> Personal Attributes <ul><li>Detail-oriented and reliable.</li><li>Flexible and able to work under pressure.</li><li>Strong time management and prioritization skills.</li><li>Positive attitude with a continuous improvement mindset.</li><li>Professional, proactive, and solution-oriented.</li></ul> Work Conditions <ul><li><strong>Working Hours:</strong> US shift</li><li><strong>Working Model:</strong> On-site</li><li><strong>Working Days:</strong> 5 working days per week, with 2 days off</li><li><strong>Operation Type:</strong> Voice account / 24/7 operations environment</li></ul> Why Join Us? <p>This is a great opportunity for an experienced call center professional to take the next step in their leadership career, support a large-scale operation, and contribute directly to service excellence, team performance, client satisfaction, and business growth.</p><br> <p>If you are a strong leader with a passion for operations, people management, and delivering exceptional customer service, we invite you to apply and become part of our dynamic team.</p><br> <br> <br> </div>

Company Description Stitch® is redefining customer engagement through AI-driven solutions tailored to the specific needs of each business. The platform automates customer service, personalizes marketing, and supports sales by connecting every customer touchpoint into a unified experience. By combining advanced artificial intelligence with deep industry expertise, Stitch® enables smarter and faster interactions across channels. Team members contribute to a powerful, evolving platform that helps organizations deliver more relevant and personalized customer journeys. Role Description The Technology Project Manager is a full-time, on-site role based in Heliopolis. This role is responsible for planning, coordinating, and overseeing technology projects that support Stitch®’s AI-driven engagement platform. Day-to-day tasks include defining project scope and objectives, managing timelines and resources, tracking budgets, and coordinating across engineering, product, and operations teams to ensure successful delivery. The Technology Project Manager will manage risks and dependencies, communicate project status to stakeholders, and help improve project management processes and tools. The person in this role will also work to align technical initiatives with business goals and contribute to continuous improvement of project outcomes. Qualifications Strong project management skills, including experience leading end-to-end technology projects and managing timelines, scope, and deliverables. Program management capabilities to coordinate multiple related initiatives and align them with strategic business objectives. Information technology knowledge, with familiarity in software development lifecycles, integrations, and cloud-based platforms. Analytical skills to interpret data, assess risks, make informed decisions, and optimize project performance. Budgeting experience, including planning, monitoring, and reporting on project financials. Excellent communication and stakeholder management abilities, with skill in collaborating across cross-functional teams. Proven organizational and time-management skills, with attention to detail and a structured approach to documentation and reporting. Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field; project management certifications (e.g., PMP, Prince2, Agile/Scrum) are an advantage. Experience in AI, Saa S, or customer engagement platforms is beneficial, along with a willingness to learn new tools and methodologies.

Company Description Egy Property is a real estate brokerage dedicated to providing a safe and trusted community for individuals and businesses looking to buy, sell, or rent property. The company focuses on simplifying real estate transactions and offering clear, reliable guidance throughout the process. Egy Property aims to be the preferred choice for clients by combining market expertise with responsive customer service. The team works to ensure that each client’s needs are understood and addressed with integrity and professionalism. Egy Property continues to grow its presence in the local market while maintaining a client-centric approach. Role Description The Resale / Primary Sales Manager will oversee and drive property sales activities, focusing on both resale units and primary (developer) inventory. This full-time, on-site role is based in New Cairo and involves managing a sales team, setting targets, and monitoring performance to achieve revenue goals. The manager will handle client consultations, property viewings, and negotiation of offers, ensuring a smooth and transparent transaction process. Daily responsibilities include building and maintaining relationships with developers and property owners, reviewing market trends, and preparing sales reports and forecasts. The role also includes coordinating marketing efforts with internal teams, ensuring accurate property listings, and providing ongoing coaching and support to sales agents. Qualifications Strong real estate sales, negotiation, and closing skills, particularly in resale and primary market transactions. Experience in managing and mentoring sales teams, including target setting, performance tracking, and coaching. Ability to build and maintain professional relationships with clients, property owners, and developers. Solid understanding of local real estate market dynamics, pricing strategies, and competitive landscape in New Cairo. Effective communication and presentation skills, with the ability to explain complex information clearly. Proficiency in using CRM systems, office productivity tools, and online property listing platforms. Strong organizational and time-management skills, with attention to detail and follow-through. Bachelor’s degree in Business, Real Estate, Marketing, or a related field is preferred. Previous experience in a brokerage or developer sales environment is highly beneficial. Ability to work on-site in New Cairo and adapt to a fast-paced, target-driven environment.

Company Description Spectra Cure Clinic is a specialized healthcare provider focusing on autism, ADHD, learning difficulties, and a range of psychiatric disorders. The clinic offers multidisciplinary assessment and treatment, combining clinical expertise with evidence-based practices. Teams work collaboratively to provide individualized care plans for children, adolescents, and adults. Spectra Cure Clinic aims to support patients and their families through comprehensive services and ongoing education, in a professional and supportive environment.<br>Role Description The Digital Marketing Manager will oversee all digital marketing activities to promote Spectra Cure Clinic’s services and strengthen its brand presence. This full-time, on-site role in Cairo involves planning and executing online campaigns, managing social media channels, optimizing the clinic’s website, and monitoring web analytics to improve performance. The manager will develop and implement strategies for lead generation, coordinate content creation with clinical and administrative teams, and ensure consistent messaging across all digital platforms. Day-to-day tasks include managing paid and organic campaigns, tracking and reporting key metrics, collaborating with internal stakeholders, and staying current with digital marketing best practices in the healthcare sector.<br>Qualifications Candidates should possess skills in Digital Marketing and general Marketing, with experience in developing and executing online campaigns. Candidates should possess skills in Social Media Marketing, including managing platforms, creating content calendars, and engaging with audiences. Candidates should possess skills in Lead Generation, with the ability to design and optimize funnels that convert digital traffic into inquiries and appointments. Candidates should possess skills in Web Analytics, including tracking, interpreting, and reporting performance data to guide decisions. Relevant qualifications such as a bachelor’s degree in Marketing, Business, Communications, or a related field. Experience in healthcare or working with clinics or medical services is beneficial. Strong written and verbal communication skills in English and Arabic, with attention to detail and brand consistency.collaborate effectively with multidisciplinary teams, and manage multiple projects and deadlines. Familiarity with SEO/SEM tools, social media management platforms, and CRM or marketing automation systems is an advantage.

A leading Textile Manufacturing Company is looking for an experienced Sales Manager to drive business growth across the Middle East & Africa (MEA).???? Location: Egypt???? Territory: Middle East & Africa???? Experience: 10+ years Main Job Responsibilities 1. Market Development • Develop new customers in Middle East (UAE, Saudi, Qatar, Kuwait, Oman, Bahrain, Jordan etc.) • Develop African markets excluding Egypt (North Africa, West Africa, East Africa, Southern Africa) • Target clients: textile importers, wholesalers, distributors, hypermarkets, home textile shops, furniture soft furnishing suppliers 2. Full Sales Cycle Management • Receive inquiry, provide professional quotation, follow up samples, negotiate pricing and payment terms • Complete order confirmation, follow production schedule with factory team in Egypt • Arrange shipment documents, follow delivery, track after-sales service 3. Market & Competitor Analysis • Collect local market price, trend, customer demand and competitor information. • Feedback market requirements to factory for product improvement and new item development. • Report market policy changes, tariff changes and import regulations in MEA regions. 4. Customer Relationship Management • Maintain long-term stable cooperation with existing distributors. • Solve customer complaints, quality issues and delivery issues timely. • Build brand reputation of our home textile products in MEA market. 5. Sales Target & Report • Achieve monthly / quarterly / annual sales volume targets. • Provide regular sales report, customer report and market development progress Product Coverage. Home textile products: bedding sets, bed sheets, pillow covers, duvet covers, home woven fabric and related soft home products: carpet, curtain, blanket, comforter and so on. Requirements✔ Bachelor's degree in Sales, Marketing, International Trade, or a related field.✔ 10+ years of sales experience.✔ Strong background in textile, home textile, bedding, or fabric export.✔ Existing network and market knowledge across the Middle East & Africa.✔ Fluent English (written & spoken).✔ Strong negotiation and business development skills.✔ Good knowledge of export procedures (Quotation, PI, CI, Packing List, B/L).✔ Willingness to travel across the MEA region.???? How to Apply Please send your CV to: noha@hongliu.js.cnSubject: Sales Manager – MEA

Company Description American Egyptian Academy (AEA) is a leading English language institution focused on connecting strong language skills with real career opportunities. With a nationwide network of 30 branches and a comprehensive online learning platform, AEA delivers high-impact training accessible to learners across the MENA region. Courses are led by CELTA- and DELTA-certified native-speaking instructors who emphasize practical communication and workplace readiness. Through its flagship Wuzzfani career program, AEA helps professionals and aspiring learners build fluency, confidence, and career skills needed to succeed in a global job market. Role Description The Branch Manager is a full-time, on-site role based in Shebin El Kom. The person in this role oversees daily branch operations, including scheduling classes, coordinating with instructors, and ensuring the smooth delivery of training programs. Responsibilities include managing branch staff, monitoring performance metrics, and implementing quality standards that align with AEA’s academic and service objectives. The Branch Manager handles local marketing initiatives, builds relationships with learners and partners, and supports enrollment growth and learner retention. This role also involves budget oversight, reporting to senior management, and driving continuous improvement in branch processes and learner experience. Qualifications Strong leadership and people management skills, with experience supervising teams in an educational or service-focused environment. Branch or operations management skills, including planning, organizing, and monitoring day-to-day activities and resources. Customer service and stakeholder relationship skills, with the ability to engage learners, parents, and partners professionally. Basic marketing and business development skills to support local outreach, enrollment growth, and brand visibility. Excellent communication skills in English; Arabic proficiency is highly beneficial. Solid organizational, problem-solving, and decision-making abilities, with attention to detail and follow-through. Comfort with digital tools and learning platforms; ability to interpret data and prepare clear reports. Bachelor’s degree in Business Administration, Education, Management, or a related field; prior experience in language training or education management is a plus. Ability to work on-site full time in Shebin El Kom and collaborate effectively in a diverse, inclusive environmentsend your CV on whatsapp: 01080524848

Company Description Smart Vision for Advertising is a growing advertising and marketing services company dedicated to helping clients build strong, memorable brands. The organization focuses on delivering creative campaigns, strategic media planning, and results-driven communication solutions across diverse industries. Smart Vision for Advertising values innovation, collaboration, and measurable impact in every project. Team members work in a dynamic environment that encourages new ideas and professional growth, with a strong emphasis on client satisfaction and long-term partnerships.<br>Role Description The General Manager will lead the overall operations of Smart Vision for Advertising, ensuring that business objectives, client commitments, and financial targets are met. This is a full-time, on-site role based in 6th of October, responsible for overseeing daily activities across departments, aligning resources, and maintaining high standards of service delivery. Typical responsibilities include setting strategic goals, managing budgets, monitoring performance metrics, and guiding teams in sales, marketing, creative, and production functions. The General Manager will cultivate client relationships, support business development efforts, and resolve operational issues to keep projects on schedule and within scope. The role also involves mentoring staff, refining internal processes, and ensuring compliance with company policies and relevant regulations.<br>Qualifications<br> Proven leadership and people management skills, with experience supervising cross-functional teams and supporting professional development. Strong business and financial acumen, including budgeting, forecasting, and performance analysis in a commercial environment. Experience in advertising, marketing, or media services, with an understanding of client management, campaign execution, and brand strategy. Excellent communication, negotiation, and stakeholder management skills, with the ability to build trust and maintain long-term client relationships. Solid organizational and problem-solving abilities, with a track record of improving processes, managing multiple projects, and meeting deadlines. Bachelor’s degree in Business Administration, Marketing, Communications, or a related field; advanced degree or relevant certifications are an advantage. Comfort working on-site in 6th of October and collaborating closely with internal teams and external partners. Proficiency with common office productivity tools and familiarity with advertising/marketing software or platforms is beneficial.

Company Description elämä.ai is a technology company focused on creating solutions that bring meaningful, human-centered impact to everyday life. Guided by the vision of infusing life into technology for a better future, the organization works on products and partnerships that help businesses and communities thrive. elämä.ai values innovation, collaboration, and responsible use of emerging technologies. Team members are encouraged to explore new ideas, challenge assumptions, and contribute to long-term, sustainable growth. The company offers an environment where purpose-driven work and professional development go hand in hand. Role Description The Enterprise Partnership Manager is a full-time, on-site role based in Heliopolis. This role is responsible for identifying, developing, and managing strategic partnerships with enterprise clients and stakeholders. Day-to-day tasks include building and nurturing relationships with key decision-makers, leading partner negotiations, and defining mutually beneficial partnership structures. The Enterprise Partnership Manager will collaborate with product, marketing, and operations teams to align partnership initiatives with company objectives, prepare proposals and presentations, and oversee the execution of partnership agreements. The role also involves monitoring performance, creating regular reports and insights, and proactively identifying new opportunities for growth and expansion within the enterprise segment. Qualifications Demonstrated experience in enterprise partnership management, business development, or strategic account management in a technology or innovative solutions environment. Strong skills in stakeholder engagement, relationship building, and negotiation, with the ability to influence and collaborate at executive and operational levels. Proficiency in strategic planning, opportunity analysis, and pipeline management, including the ability to prioritize and manage multiple initiatives concurrently. Excellent communication, presentation, and documentation skills, with the capacity to convey complex concepts in clear, accessible language. Comfort working with technology-driven products or platforms, with the ability to understand client needs and translate them into partnership proposals. Proven organizational and time-management skills, with attention to detail and follow-through in a fast-paced environment. Bachelor’s degree in Business, Marketing, Technology, or a related field, or equivalent practical experience. Experience in or exposure to AI, digital transformation, or Saa S solutions is a plus.

Company Description Vena Medical Supplies is a leading manufacturer, supplier, and exporter of surgical sutures, utilizing advanced German and Italian technology in product design and development. The company offers a wide range of synthetic and natural, absorbable and non-absorbable sutures sourced from quality-assured vendors and materials. All products follow stringent quality control standards and include sterilized plasters in multiple sizes. Vena Medical Supplies is committed to combining craftsmanship, modern production technology, and rigorous quality checks to deliver sutures of exceptional reliability. This focus on quality and innovation supports healthcare providers in delivering safe and effective patient care. Role Description The Medical Supplies Export Manager is a part-time, on-site role based in 6th of October, responsible for overseeing the export operations of surgical sutures and related products. Day-to-day tasks include managing international customer relationships, coordinating orders and shipments, preparing export documentation, and ensuring compliance with international trade regulations. The role involves developing and executing export business plans, identifying new markets, supporting pricing strategies, and collaborating with internal teams to align production and inventory with export demand. The Export Manager will monitor market trends, support sales activities, attend relevant meetings or trade events, and provide regular performance reports to leadership. Qualifications Demonstrated skills in Export and International Trade, including documentation, logistics coordination, and regulatory compliance. Experience in International Business and Business Planning, with the ability to develop and implement export growth strategies. Strong Sales skills, including lead generation, negotiation, and account management in B2B or medical supplies contexts. Knowledge of medical devices or healthcare products, especially surgical sutures, is highly beneficial. Excellent communication and interpersonal skills, with proficiency in English; additional languages are an advantage. Strong analytical, organizational, and time-management abilities, with attention to detail and accuracy in documentation. Ability to work on-site in 6th of October and collaborate effectively with cross-functional teams. Bachelor’s degree in Business, International Trade, Supply Chain, or a related field, or equivalent practical experience.

Job Summary<br>We are seeking a highly motivated and results-driven Sales Manager with proven experience in the Rotogravure and Flexographic Printing industry to lead our sales activities, expand our customer base, and drive sustainable business growth. The ideal candidate will have strong technical knowledge of flexible packaging solutions, excellent client relationship skills, and a successful track record in B2B sales.<br>Key Responsibilities<br>- Develop and execute strategic sales plans to achieve revenue and profitability targets.- Identify and acquire new business opportunities in the flexible packaging market.- Manage and strengthen relationships with existing key accounts.- Conduct customer visits, understand client requirements, and provide suitable packaging solutions.- Prepare quotations, negotiate commercial agreements, and close sales deals.- Coordinate closely with Production, Customer Service, and Supply Chain to ensure customer satisfaction.- Monitor market trends, competitor activities, and customer needs to identify growth opportunities.- Prepare sales forecasts, reports, and performance analyses for senior management.- Lead, coach, and motivate the sales team to achieve business objectives.- Represent the company professionally at customer meetings, exhibitions, and industry events.<br>Qualifications<br>- Bachelor's degree in Business Administration, Engineering, Marketing, or a related field.- Minimum 7–10 years of sales experience in the Rotogravure and Flexographic Printing industry.- Strong understanding of flexible packaging materials, printing processes, and converting technologies.- Proven track record of achieving and exceeding sales targets.- Excellent negotiation, communication, and presentation skills.- Strong leadership and team management abilities.- Proficiency in Microsoft Office applications.- Good command of English (written and spoken).- Willingness to travel for customer visits when required.<br>What We Offer<br>- Competitive salary and attractive incentive scheme.- Professional growth and career development opportunities.- Dynamic and collaborative work environment.- Opportunity to work with a leading company in the flexible packaging industry.???? Location: 6th of October City, Giza, Egypt???? Industry: Flexible Packaging & Printing???? Employment Type: Full-time Interested candidates are invited to send their CVs via Linked In with the subject line: "Sales Manager – Rotogravure & Flexographic".

Company Description elämä.ai is a technology company focused on bringing human-centered innovation to life for a better future. The organization works at the intersection of advanced technology and real-world impact, designing solutions that improve how people live and work. At elämä.ai, teams collaborate across disciplines to build products and services that are practical, scalable, and meaningful. The company values curiosity, ethical innovation, and long-term partnerships with clients and stakeholders. Joining elämä.ai means contributing to forward-thinking projects in a culture that encourages learning, ownership, and continuous improvement. Role Description The Business Development Manager at elämä.ai is a full-time, on-site role based in Heliopolis. The person in this role identifies and develops new business opportunities, builds and maintains relationships with clients and partners, and supports strategic growth initiatives. Daily responsibilities include prospecting and qualifying leads, preparing and delivering presentations and proposals, and negotiating contracts in coordination with internal teams. The Business Development Manager collaborates closely with product, marketing, and operations to align client needs with elämä.ai’s technology solutions and ensure successful implementation. The role also involves monitoring market trends, analyzing performance metrics, maintaining accurate sales pipelines, and reporting regularly to leadership on progress and opportunities. Qualifications Strong skills in business development, sales, and client relationship management, with a track record of meeting or exceeding growth targets. Ability to conduct market and competitive research, analyze data, and translate insights into actionable business strategies. Effective communication, presentation, and negotiation abilities, with confidence in engaging decision-makers and stakeholders. Experience collaborating with cross-functional technology teams and understanding how to position tech solutions to business audiences. Organized and detail-oriented, with proficiency in CRM tools, pipeline management, and basic financial and commercial analysis. Bachelor’s degree in Business, Marketing, Engineering, or a related field; relevant postgraduate studies are an advantage. Previous experience in technology, Saa S, or innovation-driven industries is highly beneficial. Comfort working on-site in Heliopolis, with the ability to manage time, adapt to changing priorities, and work both independently and as part of a team. Professional proficiency in English; additional languages are a plus.

Company Description COUP STORES is a heritage fashion and lifestyle brand that embodies a carefree, youthful spirit rooted in freedom, independence, and adventure. The brand focuses on creating contemporary styles that resonate with individuals who value self-expression and bold aesthetics. COUP STORES offers a curated selection of apparel and lifestyle products designed to reflect an energetic, modern attitude. Team members join a creative environment that values innovation, authenticity, and a strong connection to fashion culture. The company encourages fresh ideas and collaborative work to create memorable in-store experiences.<br>Role Description The Visual Merchandising Manager is a full-time, on-site role based in Egypt, responsible for leading the visual strategy across COUP STORES locations. This role oversees the planning and execution of window displays, in-store layouts, and product presentations to reflect brand identity and drive sales. Day-to-day tasks include developing seasonal and promotional visual concepts, coordinating with store management and sales teams, and ensuring consistent implementation of merchandising guidelines. The manager monitors store performance, analyzes customer behavior, and adjusts visual presentations to optimize engagement and conversion. This role also involves training and coaching store teams on visual standards, maintaining display materials, and collaborating with marketing for campaign rollouts.<br>Qualifications<br> Candidates should possess strong Communication skills to effectively collaborate with store teams, management, and cross-functional partners. Candidates should possess Sales and Store Management skills to align visual strategies with commercial objectives and operational requirements. Candidates should possess Window Displays and visual merchandising skills to design compelling, brand-aligned presentations that attract and engage customers. Candidates should possess Team Management skills to lead, train, and motivate store staff in implementing visual standards. Additional beneficial qualifications include experience in fashion or lifestyle retail, strong aesthetic sense and attention to detail, proficiency in visual merchandising tools or software, and the ability to analyze sales and customer data. A diploma or degree in Fashion, Visual Merchandising, Retail Management, Marketing, or a related field, along with prior experience in visual merchandising or retail management, is preferred.

Company Description ZORO MISR (Zoromisr) is the world’s first fully integrated digital tourism platform, offering travelers unique, personalized, and memorable experiences and services. The company specializes in Egyptian tourism and travel booking, covering excursions, activities, transportation arrangements, and car rentals. A dedicated team of local guides and tourism representatives is available 24/7 to support travelers and enhance every stage of their journey. ZORO MISR focuses on delivering high-quality service, local expertise, and seamless digital solutions to optimize the travel experience from start to finish.<br>Role Description The Tourism Manager is a full-time, on-site role based in Cairo, Egypt. This role oversees daily tourism operations, including coordinating guided tours, managing booking schedules, and ensuring smooth delivery of travel services such as excursions, activities, and transportation. The Tourism Manager collaborates closely with local guides and tourism representatives to maintain service quality, respond to traveler inquiries, and resolve issues in a timely and professional manner. Responsibilities include developing and executing tourism marketing initiatives, monitoring customer feedback, and identifying opportunities to improve traveler experiences and offerings. The role also involves building partnerships with local service providers, maintaining accurate records and reports, and aligning operations with company standards and goals.<br>Qualifications<br> Candidates should possess skills in Tourism Management and Tourism, with experience overseeing travel operations and coordinating services. Candidates should possess strong Guided Tours skills, including planning itineraries, coordinating local guides, and ensuring safe, engaging experiences for travelers. Candidates should possess excellent Customer Service skills, with the ability to communicate clearly, handle inquiries, and manage complaints with professionalism. Candidates should possess Tourism Marketing skills, including promoting travel experiences, collaborating on digital campaigns, and understanding market trends. Additional beneficial qualifications include fluency in English and Arabic, strong organizational and time management abilities, and proficiency with digital booking and CRM systems. Relevant academic background in Tourism, Hospitality Management, Business, or a related field, and prior experience in the tourism or travel industry in Egypt are highly advantageous.