Job Description

Roles & Responsibilities

Job Description

Role Summary

The Assistant Manager Sales Operations oversees all operational workflows that support partner onboarding, go-live readiness, inventory management, and administrative account processes. The role ensures smooth execution, high-quality service delivery, and strong collaboration with Sales, Inside Sales, and Account Management teams.

Key Responsibilities

Team Leadership

• Lead and develop four core teams: Onboarding, Restaurant Operations, Inventory Management and Admin Account Managers.
• Manage performance, KPIs, and SLA delivery across all regions.

Onboarding Operations

• Ensure fast and accurate activation of new partners.
• Oversee training, credentials creation, tablet delivery, technical support, switches, and merges.

Restaurant Operations

• Guarantee flawless partner go-live through QA calls, menu/content verification, test orders, and training validation.
• Improve NPS and activation quality.

Inventory Management

• Manage tablet and SIM card stock, allocation, contracts, and GSM invoices.
• Oversee end-of-deal collection and reduce faulty stock issues.

Admin Account Management

• Oversee administrative requests: replacements, terminations, new contracts, annexes, bank updates
• Support Account Managers teams with accurate and timely backend operations.

Operational Excellence

• Standardize SOPs and centralize processes across markets.
• Lead improvement projects on vendor incubation, reachability, churn validation, price disparity
• Ensure strong cross-functional alignment with logistics, finance, sales, and training.

Requirements

• 5+ years of experience in Sales Ops, Vendor Ops, or similar.
• Strong people management skills with experience leading large teams.
• Excellent analytical, problem-solving, and process improvement capabilities.
• Ability to manage high-volume operations in a fast-paced environment.

Desired Candidate Profile

• 5+ years of experience in Sales Ops, Vendor Ops, or similar.
• Strong people management skills with experience leading large teams.
• Excellent analytical, problem-solving, and process improvement capabilities.
• Ability to manage high-volume operations in a fast-paced environment.