Computer Technician Jobs - Cairo Egypt

Purpose of the Role<br>We are seeking an experienced and highly skilled Senior Software Quality Control Engineer to lead quality assurance efforts and ensure the reliability, performance, and quality of our software products within an Agile/Scrum environment. The Senior QC Engineer will drive testing strategies, mentor junior QC team members, actively participate in sprint ceremonies, and collaborate with cross- functional teams to enforce quality standards throughout the software development lifecycle (SDLC).<br>Required Qualifications<br>Bachelor’s degree in computer science, Software Engineering, Information Technology, or a related field.5+ years of experience in Software Quality Control or Quality Assurance, with at least 2 years in a senior or lead role. Strong understanding of Agile methodology and Scrum framework (sprint cycles, ceremonies, artifacts, and roles). Proven experience leading QC efforts within Scrum teams and driving quality across multiple projects. Expert-level proficiency in test management and defect tracking tools (Azure Dev Ops, Jira, or similar). Strong experience with manual testing techniques (black-box, white-box, boundary value, equivalence partitioning, decision tables). Proficiency in API testing tools (Postman, Swagger, or similar). Deep understanding of the Software Development Lifecycle (SDLC) and Software Testing Lifecycle (STLC). Experience with test automation tools and frameworks (Selenium, Cypress, Playwright, or similar). Familiarity with CI/CD pipelines and Dev Ops practices. Strong analytical thinking, leadership skills, attention to detail, and problem-solving abilities. Excellent communication skills in English (written and verbal) with the ability to present quality reports to stakeholders. Experience in mentoring and coaching junior team members. Familiar with different AI models, able to utilize them wisely for productivity increasing.<br>Preferred Skills<br>ISTQB Advanced Level certification (Test Analyst or Test Manager). Certified Scrum Professional (CSP) or SAFe certification. Experience with performance testing tools (JMeter, K6, Gatling, or similar). Experience with security testing fundamentals (OWASP Top 10). Knowledge of version control systems (Git) and branching strategies. Experience with database testing and SQL queries. Familiarity with containerization (Docker) and cloud platforms (Azure, AWS). Languages English-Professional (written and spoken). Arabic

Company Description TP Group, known for nearly 47 years as Teleperformance, is a global leader in digital business services. In response to the AI era and evolving customer expectations, the company has transformed to become sharper, more modern, and deeply focused on empathetic interactions. Under the TP brand, the organization continues to innovate while maintaining its strong foundation in customer experience management. TP is committed to building future-proof solutions that support clients and their customers throughout their digital journeys. Team members join a company that values adaptability, intelligence, and human connection. Role Description This is a full-time, on-site Call Center Representative role based in Cairo, Egypt. In this position, the representative handles inbound and outbound customer calls, responds to inquiries, and provides accurate information about products and services. Daily tasks include resolving issues, documenting interactions in the system, and following established procedures and scripts while maintaining a professional and courteous tone. The representative is expected to meet performance targets related to call quality, handling time, and customer satisfaction, while collaborating with team members and supervisors when escalations or complex situations arise. The role requires adherence to company policies, participation in ongoing training, and consistent focus on delivering a positive customer experience. Qualifications Strong customer-facing skills, including experience in customer service, customer support, and maintaining high customer satisfaction. Well-developed interpersonal skills, with the ability to communicate clearly, listen actively, and manage challenging conversations. Basic to intermediate computer literacy, including the ability to navigate call center software, CRM tools, and standard office applications. Proficiency in spoken and written English; additional language skills are a plus. Ability to work on-site in Cairo, Egypt, with flexibility to work shifts, weekends, and holidays as needed. Strong problem-solving abilities, attention to detail, and reliability in meeting performance and attendance expectations. Previous experience as a Call Center Representative or in a similar customer contact role is preferred but not mandatory. High school diploma or equivalent; further education in business, communication, or related fields is an advantage.

Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, dedicated to delivering high-value, innovative customer service solutions. The company specializes in customized outsourcing services that meet each client’s unique business needs, allowing them to focus on their core operations. With global coverage and a strong understanding of diverse cultures, ETISAL International applies industry best practices and advanced technologies across various sectors. The organization places strong emphasis on quality, transparency, flexibility, integrity, and a passion for service. ETISAL International is committed to continuously enhancing its management and operational standards to exceed client expectations.<br>Role Description The Bilingual Customer Care Agent is a full-time, hybrid role based in Cairo, with a combination of on-site work and some work-from-home flexibility. The agent will handle inbound and outbound customer interactions, respond to inquiries, resolve issues, and provide accurate information and guidance in two languages. Day-to-day tasks include documenting customer interactions, updating records in the system, following established procedures, and escalating complex cases when needed. The role involves collaborating with team members and supervisors to meet service-level targets, maintain high customer satisfaction, and adhere to company policies. The agent is expected to represent ETISAL International professionally and uphold its commitment to quality and customer-centric service.<br>Qualifications<br> Ability to communicate fluently in two languages (including strong spoken and written skills in English and Arabic). Customer service skills, including active listening, problem-solving, and conflict resolution. Basic computer literacy and proficiency in using CRM systems, contact center tools, and standard office software. Strong interpersonal skills, including empathy, patience, and a professional phone and online etiquette. Time management and organizational skills to handle multiple inquiries and tasks efficiently. Previous experience in customer support, call centers, or BPO environments is an advantage. Ability to work in a hybrid setup in Cairo and adapt to rotating shifts if required. High school diploma or equivalent; post-secondary education in business, communications, or related fields is a plus.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high-value, customized, and innovative outsourcing solutions that address each client’s unique business needs. With global coverage and a strong understanding of diverse cultures and industry best practices, ETISAL International supports partners in better serving their own customers. The company emphasizes quality, transparency, flexibility, integrity, and a commitment to human capital while continuously enhancing management and operational standards. Its goal is to exceed client expectations through consultative services and state-of-the-art technologies.<br>Role Description The Client Support Agent – English Speakers is a full-time, on-site role based in Cairo, Egypt. The person in this role responds to customer inquiries in English via phone, email, chat, or other channels, providing accurate information, guidance, and problem resolution. Daily tasks include handling service requests, documenting interactions in the system, following established procedures, and escalating complex issues when necessary. The Client Support Agent is expected to maintain a professional tone, meet performance and quality targets, and contribute to a positive customer experience. Collaboration with supervisors and team members to share updates, feedback, and best practices is also part of the role.<br>Qualifications<br> Strong command of spoken and written English, with clear and professional communication skills. Customer service skills, including active listening, empathy, problem solving, and conflict resolution. Basic computer literacy and ability to work with CRM systems, call center tools, and standard office applications. Time management and organizational skills to handle multiple inquiries and meet performance targets. Ability to work on-site in Cairo, Egypt, in rotating shifts as required by business needs. Previous experience in customer support, call centers, or BPO environments is an advantage. High school diploma or equivalent; post-secondary education in business, communication, or related fields is a plus. Commitment to teamwork, integrity, and delivering high-quality service to customers and partners.

Company Description Abu Elkher Distribution, founded in 1999, is a diversified technology distributor with specialized branches in printers, inks, computer accessories, point of sale systems, security systems, and networking solutions. The company focuses on strategic expansion across global markets while maintaining strong local operations. Abu Elkher Distribution has established alliances with leading international brands such as HP, Canon, Epson, Brother, ASUS, Intel, AMD, MSI, GIGABYTE, ACER, AOC, DELL, and CORSAIR. These partnerships allow the company to offer a wide range of high-quality products and services to business and retail customers. Team members join a fast-paced, technology-driven environment with opportunities to work closely with well-known global brands.<br>Role Description The Office Receptionist is a full-time, on-site role based in Heliopolis. This role is responsible for greeting visitors, answering and directing phone calls, and managing incoming and outgoing correspondence. The Office Receptionist maintains the reception area, coordinates meeting room bookings, and supports basic administrative tasks such as filing, data entry, and document preparation. The role also involves liaising with different departments to ensure messages and requests are communicated promptly and accurately, and providing general assistance to office staff and guests as needed.<br>Qualifications<br> <br>Strong communication and interpersonal skills for welcoming visitors, handling phone calls, and interacting with team members and clients. Organizational and time management skills to manage schedules, appointments, and routine office tasks efficiently. Proficiency with office software and equipment, including email, word processing, spreadsheets, and multi-line phone systems. Customer service orientation with a professional, courteous, and approachable manner in a front-desk environment. Attention to detail and reliability in managing records, messages, and basic administrative documentation. Ability to work on-site in Heliopolis, maintain confidentiality, and adapt to a busy technology-focused office setting. Previous experience in office reception, administrative support, or front-desk roles is preferred. High school diploma required; post-secondary education in business administration or a related field is an advantage.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized outsourcing solutions that help partners concentrate on their core business while better serving their own customers. With a strong emphasis on cultural understanding, global coverage, and industry best practices, ETISAL International tailors services to meet unique business needs. The company is committed to transparency, flexibility, integrity, and consistently enhancing management and operational standards. Its teams work with passion to provide first-class quality and to exceed client expectations through innovative approaches and advanced technologies. Role Description The English Customer Support Agent – Voice & Non-Voice is a full-time, on-site position based in Cairo, Egypt. In this role, the agent will handle inbound and outbound customer interactions through phone calls, emails, chat, and other communication channels, providing accurate information and assistance. Daily tasks include resolving inquiries, troubleshooting issues, documenting interactions, and ensuring customer satisfaction in line with company policies and service-level agreements. The agent will collaborate with team members and other departments to escalate and follow up on complex cases, while maintaining professional and empathetic communication. The role also involves adhering to performance targets, participating in training, and contributing to the continuous improvement of support processes. Qualifications Strong customer-facing skills, including Customer Support and Customer Service, with a focus on building trust and maintaining Customer Satisfaction. Excellent Communication abilities in English (spoken and written) for handling both voice and non-voice channels. Ability to perform effective Troubleshooting, identify root causes, and provide clear, practical solutions. Previous experience in a call center, BPO, or customer-facing role is preferred. Comfort working in a fast-paced environment, with strong time management and multitasking skills. Proficiency in basic computer applications and CRM or ticketing systems is an advantage. High level of professionalism, patience, and resilience when dealing with diverse customers and scenarios.

About the job:<br> Med Net Egypt is one of the leading managed care service organizations that caters to healthcare needs. We are looking for a skilled Senior Quality Assurance Officer- L2 who will conduct standardized quality audits of claims and approvals to ensure accuracy, compliance, and timely resolution of findings. Perform detailed review, documentation, and escalation of audit results in accordance with the department’s SOP and QA framework.<br>Your Job:<br>Extract data, sample claims / approvals, and distribute audit samples according to SOP guidelines. Perform detailed audits based on the audit checklist, document findings per service line, including decision validation, final category per invoice, root cause, financial impact, and corrective measure recommendations. Share initial audit findings with responsible departments, track department feedback, and re-evaluate claims as needed. Share audit findings with L1 Team, track department feedback, and re-evaluate cases as needed. Escalate unacknowledged items per SOP timelines. Escalate unacknowledged items or unmet SLAs as per escalation matrix and to line Manager(s). Participate in L1 and L2 calibration, finalize audit results, and align findings with respective teams. Identify trends in fraud, waste, and abuse from network providers or insured members and report to QA Management/FWA team. Contribute to system and process enhancements, including automation rules and provide regular feedback and action plan to Rule Engine team. Coach team members on policy and procedure updates, Workflows, regulatory updates, new packages, and coding (ICD/CPT) queries. Respond accurately and within SLA to queries from payers, providers, members, and internal stakeholders. Ensure continuous improvement of QA processes for claims / approvals audits, including tracking, reporting RCA findings and overpayment recoveries.<br><br>Your Profile:Bachelor’s degree in medicine, pharmacy & dentistry2 years of experience in Claims/ Approvals processing or audit and reporting. Experience in the Insurance industry with Insurer/TPA in claims is a plus Computer literacy (MS Office, Excel, Power Point) Industry knowledge related to the local health services system is a plus Strong understanding of claim auditing, QA frameworks, and workflows. Analytical thinking and attention to detail Strong communication and documentation skills Good command of English

Company Description Stitch® is reshaping customer engagement through AI-driven solutions tailored to each business’s needs. The platform connects customer service, marketing, and sales touchpoints into a unified, seamless experience. By combining cutting-edge AI with deep industry expertise, Stitch delivers smarter, faster, and more personalized interactions. Team members work with a powerful, evolving technology stack designed to help organizations unlock value from every customer interaction.<br>Role Description The Presales AI Consultant is a full-time, on-site role based in Heliopolis, focused on supporting sales activities with technical and business expertise in AI solutions. This role includes conducting discovery sessions with prospective customers, understanding their workflows and challenges, and mapping these to Stitch’s AI-driven capabilities. The consultant prepares and delivers tailored product demonstrations, proof-of-concept configurations, and presentations that clearly show value and ROI. Daily responsibilities also involve collaborating with sales, product, and engineering teams to design solution proposals, respond to RFPs, and refine messaging based on market feedback. The role includes documenting requirements, maintaining presales collateral, and supporting smooth handover to implementation teams after deals are closed.<br>Qualifications<br> Strong understanding of AI, machine learning, and data-driven customer engagement, with the ability to explain technical concepts to non-technical stakeholders. Experience in solution consulting, presales, or customer-facing technical roles, preferably within Saa S, CX platforms, or enterprise software. Ability to analyze customer requirements, design tailored solution architectures, and create clear, compelling proposals and presentations. Excellent communication, storytelling, and presentation skills, with confidence in leading demos and workshops for diverse audiences. Solid business acumen in customer service, marketing, and sales operations, and familiarity with CRM, contact center, or marketing automation tools. Comfort working cross-functionally with sales, product, and engineering teams, and managing multiple opportunities in parallel. Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or a related field, or equivalent practical experience. Proficiency in English; additional languages are a plus, as is prior experience working with clients in different regions. Curiosity and willingness to stay current with advances in AI, customer experience technologies, and industry trends.

********* Must have IT sales background ***********<br>Job Summary:Responsible for driving revenue growth by managing strategic accounts, acquiring new clients, and expanding Quadra Tech’s portfolio within assigned markets. The role focuses on building long-term client relationships, identifying business opportunities, leading complex sales cycles, and achieving assigned sales targets. This position requires strong consultative selling skills, technical understanding of IT solutions, and the ability to manage high-value enterprise accounts.<br>Job Description:Achieve and exceed annual and quarterly sales targets. Develop and execute strategic account plans. Identify new business opportunities within existing and potential clients. Lead the full sales cycle from prospecting to closing deals. Prepare commercial proposals, tenders, and pricing strategies. Build and maintain strong, long-term client relationships. Act as the main point of contact for key accounts. Conduct regular business reviews with clients. Ensure high customer satisfaction and retention. Expand Quadra Tech’s footprint in government, enterprise, and private sectors. Identify cross-selling and upselling opportunities. Monitor market trends and competitor activities. Develop strong pipeline management and forecasting accuracy. Coordinate with technology vendors and partners. Negotiate pricing and commercial terms. Maintain strong relationships with key vendors (e.g., infrastructure, cybersecurity, software providers). Work closely with Presales, Technical, and Project teams to design tailored solutions. Coordinate with Finance for payment follow-ups and credit management. Provide regular sales reports and forecasts to management.<br>Qualifications:Bachelor’s degree in Business Administration, Engineering, Computer Science, or related field.7–10+ years of experience in IT sales or technology solutions sales. Proven track record of achieving high revenue targets. Experience handling enterprise and government accounts is preferred. Strong understanding of IT infrastructure, cybersecurity, networking, or enterprise solutions. Ability to understand technical proposals and translate them into business value. Excellent negotiation and closing skills. Strong communication and presentation skills. Strategic thinking and consultative selling approach. Strong financial and commercial awareness. Ability to manage large, complex deals. Leadership skills and ability to mentor junior sales team members. Results-driven and target-oriented. High level of professionalism. Strong relationship-building skills. Ability to work under pressure and meet deadlines.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized outsourcing solutions that help partners concentrate on their core business while better serving their own customers. With a strong emphasis on cultural understanding, global coverage, and industry best practices, ETISAL International tailors services to meet unique business needs. The company is committed to transparency, flexibility, integrity, and consistently enhancing management and operational standards. Its teams work with passion to provide first-class quality and to exceed client expectations through innovative approaches and advanced technologies.<br>Role Description The English Customer Support Agent – Voice & Non-Voice is a full-time, on-site position based in Cairo, Egypt. In this role, the agent will handle inbound and outbound customer interactions through phone calls, emails, chat, and other communication channels, providing accurate information and assistance. Daily tasks include resolving inquiries, troubleshooting issues, documenting interactions, and ensuring customer satisfaction in line with company policies and service-level agreements. The agent will collaborate with team members and other departments to escalate and follow up on complex cases, while maintaining professional and empathetic communication. The role also involves adhering to performance targets, participating in training, and contributing to continuous improvement of support processes.<br>Qualifications<br> Strong customer-facing skills, including Customer Support and Customer Service, with a focus on building trust and maintaining Customer Satisfaction. Excellent Communication abilities in English (spoken and written) for handling both voice and non-voice channels. Ability to perform effective Troubleshooting, identify root causes, and provide clear, practical solutions. Previous experience in a call center, BPO, or customer-facing role is preferred. Comfort working in a fast-paced environment, with strong time management and multitasking skills. Proficiency in basic computer applications and CRM or ticketing systems is an advantage. High level of professionalism, patience, and resilience when dealing with diverse customers and scenarios. High school diploma or equivalent required; a college degree in a related field is beneficial.

Company Description Abu Elkher Distribution, founded in 1999, is a multi-branch distributor specializing in printers, inks, computer accessories, point of sale systems, security systems, and networking solutions. The company focuses on strategic global expansion and building a strong presence in technology and office equipment markets. Abu Elkher Distribution has established alliances with leading international brands such as HP, Canon, Epson, Brother, ASUS, Intel, AMD, MSI, GIGABYTE, ACER, AOC, DELL, and CORSAIR. These partnerships enable the company to offer a wide range of high-quality products and reliable solutions to its customers. Team members join a fast-paced, growth-oriented environment with exposure to diverse technologies and brands.<br>Role Description The Front Desk Receptionist is a full-time, on-site role located in Heliopolis. This position is responsible for greeting visitors, answering and directing phone calls, and ensuring a professional and welcoming reception area. Daily tasks include managing incoming and outgoing correspondence, scheduling appointments and meetings, maintaining visitor logs, and coordinating with different departments for smooth office operations. The role involves providing courteous customer service, responding to inquiries, and offering basic information about the company’s services and departments. The receptionist also supports clerical tasks such as filing, data entry, and preparing simple reports as needed.<br>Qualifications<br> <br>Strong Receptionist Duties and Clerical Skills, including managing front desk operations, handling mail, and maintaining organized records. Professional Phone Etiquette with the ability to answer, screen, and route calls clearly and efficiently. Excellent Communication and Customer Service skills to interact effectively with visitors, clients, and team members. Ability to use office software and equipment (e.g., email, word processing, spreadsheets, printers, and multi-line phone systems). High level of reliability, attention to detail, and time management in a busy office environment. Previous experience in a front desk or administrative support role is preferred. High school diploma or equivalent; additional training in office administration is an asset. Professional appearance and conduct, with the ability to work on-site in Heliopolis full time.

Job description Nabd, the #1 Arabic app & platform, is looking to hire an experienced i OS developer to define, design and support our portfolio of applications. As a developer, you will work closely with other talented mobile developers and designers to drive the evolution and expansion of our current applications.<br>Job Requirements Bachelor's Degree in Computer Science or equivalent.4+ years of experience with the i OS Platform. Strong proficiency in Swift/Objective-C (4+ years of experience). Experience in developing apps using Apple services (Local notifications, Remote Notifications, .. etc). Must have developed at least one app available on the App Store. Experience working with web application architectures and integration of data sources including databases, XML, JSON, and remote services. Experience with Git.<br>Job Description Design and build advanced applications for the i OS platform. Collaborate with cross-functional teams to define, design, and ship new features. Work with outside data sources and APIs. Unit-test code for robustness, including edge cases, usability, and general reliability. Work on bug fixing and improving application performance. Continuously discover, evaluate, and implement new technologies to maximize development efficiency. Design, build, and maintain high performance, reusable, and reliable Obj-C/Swift code. Ensure the best possible performance, quality, and responsiveness of applications. Help maintain code quality, organization, and automatization. Communicate with teams to help clarify concepts in order to achieve milestone objectives. Participate in meetings to share personal ideas on improving processes. Contribute own ideas for internal projects and guidelines. Co-operation with other development members (e.g. project manager, web programmers, graphic designers, and authors, quality assurance).<br>About Nabd Nabd is a mobile-first company established in 2012 with operational offices in Dubai, Kuwait, KSA, Egypt, and Jordan. Nabd enabling Arab users across the globe to stay up-to-date with their favorite content on the go. Today, Nabd reaches over 32 million users, generating over 2 billion page views every month, making it the biggest Arabic app globally

Company Description TP Cairo EG is part of a global leader in outsourced customer experience management, providing multilingual support to clients in various industries. The Cairo site focuses on delivering high-quality service and operational excellence while offering stable, long-term career opportunities. Team members benefit from structured training, clear progression paths, and a supportive work environment designed to help new graduates grow. The company emphasizes professionalism, continuous development, and inclusive workplace practices. Joining TP Cairo EG means becoming part of an international network with opportunities to build a career in customer experience and communication.<br>Role Description This is a full-time, on-site role based in New Cairo for English speakers at B2/C1 level, ideal for graduates and early-career professionals. The role involves handling incoming customer inquiries, providing clear and accurate information, and resolving issues according to established procedures. Daily tasks include communicating in English via phone, email, or chat, documenting interactions in internal systems, and following up on pending cases to ensure timely resolution. Team members are expected to follow quality guidelines, meet performance targets, and participate in ongoing training and coaching sessions. The position offers a net salary of 19k and the opportunity to develop strong communication and customer service skills within a structured, supportive environment.<br>Qualifications<br> <br>Strong English communication skills at B2/C1 level, with clear spoken and written abilities. Customer service orientation, including active listening, problem-solving, and a professional, empathetic approach. Basic computer literacy and the ability to work with multiple systems, email, and chat tools. Time management skills, reliability, and the capacity to work in a fast-paced, target-driven environment. Bachelor’s degree or equivalent education; fresh graduates are encouraged to apply. Ability to work on-site in New Cairo on a full-time schedule, including flexibility for shifts if required. Willingness to participate in training, accept feedback, and continuously improve performance. Previous experience in customer support or contact center roles is an advantage but not mandatory.

Company Description Porto Vacation Club is a fractional ownership company within Amer Group Holding, offering a vacation program that provides members access to Porto Resorts across Egypt and more than 3,500 prime destinations worldwide through exchange partnerships. The organization focuses on delivering high-quality services and memorable vacation experiences to an elite membership base. Porto Vacation Club is committed to maintaining the service standards and hospitality traditions that Amer Group customers expect. Team members join a customer-oriented environment that values professionalism, service excellence, and international exposure in the travel and leisure sector.<br>Role Description The Reception Officer is a full-time, on-site role based in Cairo, Egypt. This position is responsible for greeting members and guests, managing front desk operations, answering and directing phone calls, and responding to inquiries about Porto Vacation Club services and resort offerings. Daily tasks include handling check-ins and check-outs, maintaining visitor logs, coordinating appointment schedules, and supporting administrative and clerical activities such as filing, data entry, and document preparation. The Reception Officer ensures a welcoming atmosphere in the reception area, provides accurate information, and collaborates with other departments to resolve member requests efficiently. Maintaining professional communication, delivering high-quality customer service, and upholding Porto Vacation Club’s standards of hospitality are central to this role.<br>Qualifications<br> <br>Candidates should possess strong Receptionist Duties and Clerical Skills, including front desk management, appointment handling, and basic administrative support. Candidates should possess solid Customer Service skills, with the ability to address inquiries, resolve concerns, and ensure a positive experience for visitors and members. Candidates should possess basic computer literacy, including proficiency with office software and reservation or membership systems. Relevant experience in hospitality, hotels, resorts, or member services is highly beneficial. Ability to maintain a professional appearance, work in a fast-paced environment, and manage multiple tasks with attention to detail. Proficiency in English and Arabic, both spoken and written, is preferred. A high school diploma or equivalent is required; additional education in hospitality, business, or related fields is an advantage.

Company Description Stitch® is redefining customer engagement through AI-driven solutions tailored to the specific needs of each business. The platform automates customer service, personalizes marketing, and supports sales by connecting every customer touchpoint into a unified experience. By combining advanced artificial intelligence with deep industry expertise, Stitch® enables smarter and faster interactions across channels. Team members contribute to a powerful, evolving platform that helps organizations deliver more relevant and personalized customer journeys. Role Description The Technology Project Manager is a full-time, on-site role based in Heliopolis. This role is responsible for planning, coordinating, and overseeing technology projects that support Stitch®’s AI-driven engagement platform. Day-to-day tasks include defining project scope and objectives, managing timelines and resources, tracking budgets, and coordinating across engineering, product, and operations teams to ensure successful delivery. The Technology Project Manager will manage risks and dependencies, communicate project status to stakeholders, and help improve project management processes and tools. The person in this role will also work to align technical initiatives with business goals and contribute to continuous improvement of project outcomes. Qualifications Strong project management skills, including experience leading end-to-end technology projects and managing timelines, scope, and deliverables. Program management capabilities to coordinate multiple related initiatives and align them with strategic business objectives. Information technology knowledge, with familiarity in software development lifecycles, integrations, and cloud-based platforms. Analytical skills to interpret data, assess risks, make informed decisions, and optimize project performance. Budgeting experience, including planning, monitoring, and reporting on project financials. Excellent communication and stakeholder management abilities, with skill in collaborating across cross-functional teams. Proven organizational and time-management skills, with attention to detail and a structured approach to documentation and reporting. Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field; project management certifications (e.g., PMP, Prince2, Agile/Scrum) are an advantage. Experience in AI, Saa S, or customer engagement platforms is beneficial, along with a willingness to learn new tools and methodologies.

Company Description<br>i Qor is a global customer experience solutions provider and a portfolio company of Mill Point Capital, supporting leading brands across diverse industries. With approximately 45,000 team members in 10 countries, i Qor combines three decades of operational expertise with AI-driven innovation to optimize the entire customer lifecycle. Through its delivery pillars—Grow, CXBPO, and infinity AiQ—i Qor offers scalable services that enhance customer acquisition, engagement, and retention. Guided by advanced analytics and a people-first culture, i Qor transforms customer interactions into measurable business growth. Recognized as a Great Place to Work® and a leader in CX excellence, i Qor provides opportunities for professional development in a supportive environment.<br>Role Description<br>The Spanish Speaker II CS role is a full-time, on-site position based in New Cairo. In this role, the team member will handle customer inquiries and requests in Spanish through phone, chat, and email, ensuring accurate information and timely resolution. Daily responsibilities include understanding customer needs, troubleshooting issues, documenting interactions in the system, and following established procedures and quality standards. The role also involves collaborating with supervisors and colleagues to escalate complex cases, meet performance targets, and contribute to continuous improvement in service delivery. The Spanish Speaker II CS will maintain a professional, courteous demeanor in all interactions and uphold i Qor’s customer experience and compliance guidelines.<br>Qualifications<br>Graduates only Strong Spanish and English communication skills, including clear speaking, active listening, and professional writing B2/C1Customer service capabilities such as empathy, problem-solving, conflict resolution, and building rapport with diverse customers. Technical and operational skills, including basic computer proficiency, ability to work with CRM or contact center systems, and careful data entry. Time management and organizational skills to handle multiple tasks, adhere to schedules, and meet performance metrics. Ability to work on-site in New Cairo, follow structured processes, and collaborate effectively within a team environment. Previous experience in customer service, contact centers, or related fields is beneficial. Willingness to work flexible shifts, including evenings, weekends, or holidays as required by business needs.

At Sumerge, our UI/UX Specialists are pivotal in shaping user experiences that are intuitive, engaging, and impactful. We are dedicated to transforming our clients' digital products into immersive experiences that delight users while achieving business goals. As a UI/UX Specialist, you will collaborate closely with cross-functional teams, conducting user research and employing design thinking principles to create user-centered designs that elevate our software solutions. Your role will encompass the entire design process, from conception and prototyping to testing and implementation. You will contribute to building aesthetically pleasing interfaces and ensuring usability by understanding user needs and behaviors.<br><br>Responsibilities<br><br>Gather and evaluate user requirements in collaboration with business analysts Collaborate with business analysis and engineering to define and implement innovative solutions for the product experience and visuals Create user-centered designs by understanding business requirements, and user feedback Identify and resolve UX issues Prepare and present rough drafts to internal teams and key stakeholders Producing high-quality design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes Translating requirements into style guides, design systems, design patterns and attractive user interfaces Incorporating customer feedback, usage metrics, and usability findings into design to enhance user experience Adhere to style standards on font, colour, and image style guidelines Collaborating effectively with the business analysis, engineering, and management teams to ensure the creation and delivery of tailored experiences for end users<br><br><br>Requirements<br><br>Bachelor's degree in Design, Human-Computer Interaction, or a related field is preferred5- 7 years of experience in UI/UX design or a similar role Strong portfolio showcasing design projects, including wireframes, prototypes, and final solutions Proficiency in design and prototyping tools like Figma, Sketch, Adobe XD, or similar Understanding of user-centered design principles and methodologies Excellent communication skills and ability to collaborate effectively within a team Knowledge of front-end development (HTML/CSS/Java Script) is a plus Strong attention to detail and a passion for creating exceptional user experiences

Company Description COB Solution supports medical providers by improving operational efficiency, optimizing workflows, and implementing innovative solutions that enhance patient care. The company focuses on helping healthcare organizations streamline their processes to deliver better experiences for patients and staff. By combining technology and service excellence, COB Solution aims to accelerate growth for its clients. Team members contribute directly to making healthcare operations smoother, more reliable, and more patient-centered. The environment values problem-solving, collaboration, and continuous improvement.<br>Role Description The English Customer Service Specialist (Inbound US Account) is a full-time, on-site role based in El Maadi El Gadida. The specialist will handle inbound calls and inquiries from US-based customers, providing clear information, resolving issues, and documenting interactions in the system. Daily tasks include answering questions about services, guiding callers through processes, escalating complex cases when needed, and following established procedures and scripts. The role involves maintaining high service standards, meeting performance metrics, and contributing feedback to improve workflows and customer experience. The specialist will collaborate with team members and supervisors, participate in training sessions, and adhere to company policies and quality guidelines.<br>Qualifications<br> <br>Candidates should possess strong Communication and Customer Service skills to handle inbound calls, manage inquiries, and ensure a positive customer experience. Candidates should possess English Teaching and Training skills to support knowledge sharing, participate in training sessions, and help improve communication quality within the team. Candidates should possess Translation skills to accurately understand and convey information between different contexts when required. Strong English language proficiency (spoken and written), with a clear and neutral accent suitable for US customers. Ability to work on-site in El Maadi El Gadida and maintain consistent attendance in a full-time schedule. Good problem-solving abilities, attention to detail, and capability to follow structured processes and guidelines. Comfort with using computer systems, call center software, and basic documentation tools. Previous experience in customer service, call centers, or healthcare-related support is an advantage.

Nawy Proptech is in search of a highly motivated and talented Data Engineer to become a valuable addition to our dynamic team. As a Data Engineer at Nawy, you will play a key role in data management, ensuring data quality, integrity, and modeling. We are seeking an individual with a strong technical background, hands-on experience with data processing technologies, and a passion for building robust and efficient data solutions.<br><br>Collaborate with data scientists, analysts, and other stakeholders to understand data requirements and design appropriate solutions Work closely with IT and infrastructure teams to deploy and maintain data storage and processing systems, including databases, data warehouses, and cloud infrastructure Design, build, and maintain robust, scalable data pipelines to ingest, process, and transform data from various sources, including internal databases and external APIsOptimize data pipelines for performance, scalability, and reliability, ensuring timely and accurate delivery of data Implement data validation and quality checks to identify and rectify any issues in data pipelines, ensuring data integrity Explore and evaluate new technologies, tools, and frameworks to improve data engineering processes and capabilities Perform data modeling and schema design to support analytical and reporting requirements Design and build data marts and business layers to facilitate efficient data access and analysis<br><br>Requirements<br><br>Bachelor's degree in Computer Science, Information Systems, or other related technical field or equivalent work Proven experience as a Data engineer or similar role, with at least 1 years of experience Advanced SQL knowledge/experience - complex queries and query optimization Proficiency in programming languages such as Python Experienced in the development of data warehouses and proficient in data modeling Familiarity with cloud platforms such as AWS, Azure, or Google Cloud Platform Experience in building data streams using technologies such as Kafka, Flink, or Spark Streaming is considered a plus Strong problem-solving skills and attention to detail The ability and willingness to learn new technologies on the job Self driven, highly motivated, fast learner, ambitious and creative

Company Description Innovative Work Solutions is a leading provider of professional outsourcing services, focused on delivering smart, flexible, and dedicated solutions to businesses worldwide. The company specializes in creating seamless customer experiences across diverse industries through a combination of skilled teams and modern technology. With a strong commitment to innovation and service excellence, Innovative Work Solutions has built a reputation as a trusted partner for high-quality call center and support services. A client-centric approach and emphasis on professionalism and adaptability drive long-term success for both clients and team members.<br>Role Description This is a full-time, on-site Medical Scribe Doctors role based in Heliopolis, working primarily during night shifts. The Medical Scribe will accurately document patient encounters in real time, including histories, physical examinations, diagnostic findings, and treatment plans under the direction of physicians. Daily responsibilities include reviewing medical records, updating electronic health records (EHR), ensuring correct use of medical terminology, and maintaining clear, organized documentation. The role also involves coordinating with medical staff, clarifying physician notes when needed, and following strict confidentiality and compliance standards. The successful candidate will support physicians in improving workflow efficiency and patient care quality by managing documentation and administrative tasks.<br>Qualifications<br> Strong scribing skills with experience in live or remote documentation for physicians and clinical encounters. Solid knowledge of medical terminology and human anatomy to ensure accurate and precise clinical documentation. Background in medical assisting or relevant clinical support roles, with understanding of common procedures and workflows. Effective communication skills for interacting with physicians and healthcare staff, and for clarifying and recording information. Ability to work consistently during night shifts and maintain focus and accuracy under time constraints. Familiarity with electronic health record (EHR) systems and basic computer proficiency. Strong attention to detail, confidentiality, and adherence to privacy and compliance standards (e.g., HIPAA or equivalent). Relevant education in a healthcare-related field (e.g., Medicine, Nursing, Allied Health, or Life Sciences) is preferred. Prior experience as a medical scribe, in a clinical setting, or in medical documentation is an advantage.