Company Description TP Group, known for nearly 47 years as Teleperformance, is a global leader in digital business services. In response to the AI era and evolving customer expectations, the company has transformed to become sharper, more modern, and deeply focused on empathetic interactions. Under the TP brand, the organization continues to innovate while maintaining its strong foundation in customer experience management. TP is committed to building future-proof solutions that support clients and their customers throughout their digital journeys. Team members join a company that values adaptability, intelligence, and human connection. Role Description This is a full-time, on-site Call Center Representative role based in Cairo, Egypt. In this position, the representative handles inbound and outbound customer calls, responds to inquiries, and provides accurate information about products and services. Daily tasks include resolving issues, documenting interactions in the system, and following established procedures and scripts while maintaining a professional and courteous tone. The representative is expected to meet performance targets related to call quality, handling time, and customer satisfaction, while collaborating with team members and supervisors when escalations or complex situations arise. The role requires adherence to company policies, participation in ongoing training, and consistent focus on delivering a positive customer experience. Qualifications Strong customer-facing skills, including experience in customer service, customer support, and maintaining high customer satisfaction. Well-developed interpersonal skills, with the ability to communicate clearly, listen actively, and manage challenging conversations. Basic to intermediate computer literacy, including the ability to navigate call center software, CRM tools, and standard office applications. Proficiency in spoken and written English; additional language skills are a plus. Ability to work on-site in Cairo, Egypt, with flexibility to work shifts, weekends, and holidays as needed. Strong problem-solving abilities, attention to detail, and reliability in meeting performance and attendance expectations. Previous experience as a Call Center Representative or in a similar customer contact role is preferred but not mandatory. High school diploma or equivalent; further education in business, communication, or related fields is an advantage.