Company Description Porto Vacation Club is a fractional ownership company within Amer Group Holding, offering a vacation program that provides members access to Porto Resorts across Egypt and more than 3,500 prime destinations worldwide through exchange partnerships. The organization focuses on delivering high-quality services and memorable vacation experiences to an elite membership base. Porto Vacation Club is committed to maintaining the service standards and hospitality traditions that Amer Group customers expect. Team members join a customer-oriented environment that values professionalism, service excellence, and international exposure in the travel and leisure sector.
Role Description The Reception Officer is a full-time, on-site role based in Cairo, Egypt. This position is responsible for greeting members and guests, managing front desk operations, answering and directing phone calls, and responding to inquiries about Porto Vacation Club services and resort offerings. Daily tasks include handling check-ins and check-outs, maintaining visitor logs, coordinating appointment schedules, and supporting administrative and clerical activities such as filing, data entry, and document preparation. The Reception Officer ensures a welcoming atmosphere in the reception area, provides accurate information, and collaborates with other departments to resolve member requests efficiently. Maintaining professional communication, delivering high-quality customer service, and upholding Porto Vacation Club’s standards of hospitality are central to this role.
Qualifications

Candidates should possess strong Receptionist Duties and Clerical Skills, including front desk management, appointment handling, and basic administrative support. Candidates should possess solid Customer Service skills, with the ability to address inquiries, resolve concerns, and ensure a positive experience for visitors and members. Candidates should possess basic computer literacy, including proficiency with office software and reservation or membership systems. Relevant experience in hospitality, hotels, resorts, or member services is highly beneficial. Ability to maintain a professional appearance, work in a fast-paced environment, and manage multiple tasks with attention to detail. Proficiency in English and Arabic, both spoken and written, is preferred. A high school diploma or equivalent is required; additional education in hospitality, business, or related fields is an advantage.