Computer Technician Jobs - Cairo Egypt

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high-value, customized outsourcing solutions that help partners concentrate on their core business and better serve their customers. With a strong emphasis on cultural understanding, industry best practices, and global coverage, ETISAL International tailors services to meet unique business needs. The company is committed to transparency, flexibility, integrity, and a passion for service, continuously enhancing its management and operational standards. ETISAL International values human capital and invests in advanced technologies to provide first-class quality and exceed client expectations. Role Description The Technical Customer Support Agent (English account) is a full-time, on-site role based in Qesm El Maadi. The agent will handle inbound and outbound customer interactions in English, assisting with technical inquiries, troubleshooting issues, and providing clear guidance on products or services. Daily tasks include identifying and resolving customer problems, documenting cases in the support system, escalating complex issues when necessary, and following up to ensure resolution and customer satisfaction. The role also involves adhering to service level agreements, maintaining accurate records, and collaborating with team members and other departments to improve processes and customer experience. Qualifications Strong English communication skills (spoken and written), with the ability to explain technical concepts clearly and professionally. Technical aptitude and basic troubleshooting skills, with the ability to learn product features, systems, and tools quickly. Customer service skills, including active listening, problem-solving, patience, and a service-oriented mindset. Comfort using computer systems, CRM or ticketing tools, and standard office applications for documentation and reporting. Ability to work on-site in Qesm El Maadi, manage time effectively, and handle high-volume customer interactions. Previous experience in technical support, call centers, or BPO environments is an advantage. Relevant education such as a diploma or degree in IT, communications, business, or a related field is preferred. Willingness to work in shifts as needed and commitment to

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, high-value outsourcing solutions that help partners concentrate on their core business and better serve their customers. With strong global coverage and cultural understanding, ETISAL International integrates industry best practices and advanced technologies into its services. The company emphasizes transparency, operational flexibility, integrity, and a passion for service, consistently aiming to exceed client expectations. Human capital, service quality, and client value are central to its long-term vision and growth. Role Description The Customer Support Specialist (English Speakers) is a full-time, on-site role based in Cairo. The specialist will handle incoming customer inquiries in English via phone, email, and chat, providing accurate information, resolving issues, and ensuring timely follow-up. Responsibilities include documenting interactions, escalating technical or complex cases to relevant teams, and tracking customer requests to completion. The role also involves supporting customer satisfaction initiatives, adhering to internal quality standards, and contributing feedback to improve processes and service delivery. The specialist will collaborate closely with team members and supervisors to meet performance targets and uphold ETISAL International’s service values. Qualifications Strong customer-facing skills, including Customer Support and a focus on Customer Satisfaction. Excellent Interpersonal Skills, with the ability to communicate clearly and professionally in English. Ability to provide basic Technical Support, including troubleshooting common service or system issues. Solid Analytical Skills to understand customer needs, identify patterns, and suggest improvements. Previous experience in call centers, BPO, or customer service environments is an advantage. High level of resilience, patience, and problem-solving ability in fast-paced settings. Proficiency in computer use, including CRM systems and standard office applications. Willingness to work on-site in Cairo and to follow shift schedules as required. Exceptional communication and problem-solving skills flexibility and commitment to overnight shift schedules Location: Abbasia, Cairo Working Hours: Overnight shifts What we offer Compensation: 13,000 EGP Benefits: Social and medical insurance, fully paid professional training

Company Description Amjaad Technology is a leading corporation in IoT and utility management, specializing in smart metering solutions for electricity, water, BTU, and gas. Through its innovative io Meter System, the company enables utility service providers, real estate developers, and smart cities to drive digital transformation, optimize energy management, and support sustainability goals. Amjaad Technology has deep expertise in developing platforms for community and facilities management in smart cities, enhancing efficiency, resource utilization, and operational workflows. With more than 300 successful projects across Egypt, Saudi Arabia, and the UAE, its solutions have positively impacted over 200,000 people and contributed to the creation of sustainable, digitally enabled communities.<br>Role Description The Pre Post Sales Engineer is a full-time, on-site role based in Qesm El Maadi. This role involves supporting the sales cycle before and after closing deals by preparing technical proposals, solution designs, and demos for IoT and smart metering platforms. The Pre Post Sales Engineer collaborates closely with the sales team to understand customer requirements, deliver presentations, and respond to technical inquiries. After implementation, the role includes providing technical support, handling product configurations, troubleshooting issues, and ensuring customer satisfaction with deployed solutions. The position also involves maintaining accurate documentation, coordinating with internal engineering teams, and contributing feedback to improve products and services.<br>Qualifications<br> <br>Strong Sales Engineering and Sales skills, including solution design, technical presentations, and support for the sales process. Proficiency in Technical Support and Customer Service, with the ability to troubleshoot, resolve issues, and maintain high client satisfaction. Effective Communication skills, with the ability to translate complex technical concepts into clear, accessible information for diverse stakeholders. Relevant technical background in IoT, smart metering, utilities, or energy management systems is highly beneficial. Bachelor’s degree in Engineering, Computer Science, or a related technical field, or equivalent practical experience. Ability to work on-site in Qesm El Maadi, collaborate in cross-functional teams, and manage multiple projects and priorities. Experience with pre-sales and post-sales activities in B2B technology environments in the MENA region is a plus.

Job Purpose<br><br> JOB DESCRIPTION <br><br>Review and generate BIM / Revit Architectural, structural, or MEP models produced for the company projects based on the provided information from consultant and to ensure meeting the client requirements and achieve efficiency in managing the projects in terms of schedules and cost.<br><br>Roles & Responsibilities<br><br> Collect the project data from consultant or tender department to ensure issuing the BIM model for the projects including all the project specifications to identify quantity of materials and time schedule. Review BIM models to create BIM MEP models. Coordinate with Estimating department in tender phase and project managers in construction phase of the projects to ensure implementation of BIM standards to meet the client requirements. Review and consolidate BIM Models to produce 4D Model for the projects. Link between BIM/Revit and Primavera Enterprise software to visualize the projects’ status in terms of time and cost. Maintain and configure the different models to ensure the model integrity is maintained to suit the project BIM execution plan and associated BIM requirements. Ensure that the performance of various assigned tasks, and the conduct of BIM Model and junior model engineers are in accordance with the department's policies and procedures. Train and support new BIM model Engineers to ensure their ability to handle their responsibilities in effective and professional manner. Recommend in establishing the training needs for the project controls staff in his projects and track trainings and coaching. Ensure working according to the company HSE policies and regulations, risk assessment and environmental aspects. Handles related special assignments if required. <br><br>REPORTING & INTERACTIONS<br><br>Report to Subordinates<br><br>VDC/ BIM TL VDC/ BIM junior VDC/ BIM engineers<br><br>Internal Contact Nature & Purpose Frequency<br><br>Tender Department<br><br>Projects’ Managers<br><br>Operational and in line with roles and responsibilities Ongoing / As required<br><br>External Contact Nature & Purpose Frequency<br><br>Consultant Operational and in line with roles and responsibilities As required<br><br>Minimum Qualification & Requirements<br><br>Education/ Qualifications Bachelor Degree in Mechanical Engineering<br><br>Professional Certification<br><br>Work Experience 5 - 7 years of related experience<br><br>Language Arabic and English(Toefl 500 or equivalent)<br><br>Computer Skills MS Office, BIM software and Primavera

<p>The overall scope of the job includes serving food and beverages to guests in the assigned outlet, and providing a courteous, professional, efficient, and flexible service consistent with the standards of the hotel and in line with Kempinski s DNA values in order to encourage sales and maximize guest satisfaction.</p><p>The job of Restaurant Hostess is executed satisfactorily when:</p><ul><li>All rules &amp; regulations are strictly adhered to within the hotel including the hotel s policy on fire and safety as well as hygiene regulations including HACCP.</li><li>The service team is well managed, having delegated the appropriate tasks to the team members.</li><li>A High quality of product and service is maintained in the outlet.</li><li>The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.</li></ul><p>Responsible to Assistant Restaurant Manager / Restaurant Manager</p><ul><li>Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and name tag at all times according to the hotel's dress code &amp; Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.</li><li>A courteous, professional, and efficient service is provided at all times.</li><li>All duties and tasks are performed as per the tasks required at the outlet.</li><li>Be knowledgeable of all services and products offered by the hotel.</li><li>Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.</li><li>Have the knowledge and understanding to explain and perform up-selling all items offered by the department assigned as well as offering alternatives.</li><li>Monitor operating supplies, and equipment and reduce spoilage and wastage successfully.</li><li>Ensure that the place of work and surrounding area is kept clean and organized at all times.</li><li>Successfully perform opening and closing procedures established for the assigned outlet</li><li>Handle guest inquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.</li><li>Report guest complaints immediately to the supervisors and ensure follow-up is performed with the guest.</li><li>Be knowledgeable about operating the existing POS system based on the trained responsibility level assigned in the department.</li><li>Understand and strictly adhere to the rules &amp; regulations established in the hotel s policy manual and the hotel s policy on fire, hygiene, health &amp; safety.</li><li>Maintain a good rapport and work relations with staff in the assigned department and within the hotel.</li><li>Attend and contribute to all staff meetings, departmental training, and hotel-initiated training scheduled.</li><li>Undertake reasonable tasks and secondary duties as assigned by the Department Head.</li><li>Respond to any changes in the department as dictated by the hotel management.</li><li>Assist in carrying out scheduled inventories of products and operating equipment.</li><li>Perform any other assigned reasonable duties and responsibilities as assigned.</li><li>Project at all times a positive and motivated attitude and exercise self-control.</li><li>Maintain and update the restaurant's guest history.</li><li>Maintain a legible and up-to-date reservation book.</li><li>Maintain and coordinate the printing of the respective restaurant menus.</li><li>Maintain excellent communication with all related departments i.e Guest Services and Concierge departments Restaurant Reservations All other F&amp;B outlets, In-Room dining, and Banquet Service</li><li>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.</li></ul><p>Ability to work and communicate in a multinational environment</p><ul><li>Local language excellent oral and written skills.</li><li>English excellent oral and written skills.</li><li>Additional language beneficial.</li></ul><p>Competencies:</p><ul><li>Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.</li><li>Excellent written and verbal communication skills.</li><li>Excellent organizational and time management skills.</li><li>Applies a professional, confidential and ethical approach at all times.</li><li>Works in a safe, prudent and organized manner.</li></ul><p>TECHNICAL COMPETENCIES:</p><ul><li>Computer literacy adapted to the field of training: Ability to operate computer and office equipment.</li><li>Proficiency in Excel and Word is beneficial.</li></ul><p><strong>Desired Candidate Profile</strong></p>To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:<br>Passionate for Food &amp; Beverage<br>People Oriented<br>Passionate for European luxury<br>Entrepreneurial<br>Straightforward<br>Sense of responsibility<br>Team player<br>Analytical thinker<br>Flexible and reliable<br>Tolerant and open minded<br>Works well under pressure<br>EXPERIENCE:<br>To fill the position, the following is required:<br>Experience in an F&amp;B service role.

Company Description Calico Callers is a professional call center based in Egypt, supporting businesses of all sizes with flexible, high-quality inbound call services. The team focuses on natural, human conversations that build trust and drive conversion, acting as an extension of each client’s brand and goals. Services include trained agents for high-volume campaigns, customized scripts, and coverage that aligns with different time zones. Calico Callers emphasizes compliance, data privacy, and transparent reporting through detailed call logs. The company is dedicated to helping startups and growing businesses scale their customer communication efficiently and reliably.<br>Role Description The Inbound Sales Representative will handle incoming calls from prospective and existing customers, listen to their needs, and offer appropriate products or services that align with client goals. Day-to-day responsibilities include answering inquiries, qualifying leads, providing accurate information, processing orders, and ensuring a smooth customer experience throughout the sales cycle. The role involves maintaining detailed records of calls and outcomes, following client-specific scripts and guidelines, and collaborating with team members to meet individual and campaign targets. This is a full-time remote role, requiring reliable availability during assigned shifts and consistent adherence to performance and quality standards.<br>Qualifications<br> Strong Inside Sales skills, including lead qualification and closing sales in an inbound call environment. Excellent Communication abilities, with clear, professional, and empathetic verbal skills and active listening. Solid Customer Service capabilities, focusing on resolving inquiries, managing objections, and building long-term relationships. Experience with Order Processing and accurate data entry, ensuring correct documentation of orders and call details. Background in Account Management, including follow-ups, relationship maintenance, and support for repeat business. Comfort working remotely with reliable internet access, time management skills, and self-directed work habits. Familiarity with call center software, CRM tools, and basic computer applications (e.g., email, spreadsheets) is beneficial. Prior experience in sales, call centers, or customer-facing roles is preferred; fluency in English and other languages is an advantage.

Company Description Flairs Tech is a technology-driven Managed Services Provider (MSP) founded on innovation, talent, and excellence. With more than 1,000 professionals across five offices, the company supports over 100 global partners in software development, analytics, digital solutions, business operations, and customer experience. Flairs Tech collaborates closely with clients in North America, Europe, the Middle East, and Africa, working as an extension of their teams to improve processes and productivity. The organization emphasizes strong partnerships and relies on its people as a key driver of its success. Team members join a diverse, international environment focused on delivering high-quality outcomes.<br>Role Description The C1 English Travel Advisor (Sabre users only) role is a full-time hybrid position based in Qesm El Maadi, with some flexibility for working from home. The Travel Advisor will handle travel arrangements using the Sabre Global Distribution System (GDS), including booking flights, accommodations, and related services according to client preferences and policies. Day-to-day responsibilities include responding to customer inquiries, providing travel options and recommendations, modifying itineraries, and resolving booking issues to ensure a smooth travel experience. The role involves maintaining accurate records, adhering to corporate and agency procedures, and meeting service-level targets. The Travel Advisor is expected to contribute to high customer satisfaction, collaborate with team members, and communicate clearly and professionally in English.<br>Qualifications<br> Strong customer-facing skills, including Customer Service and Customer Satisfaction capabilities. Excellent Communication skills in English (C1 level), both spoken and written. Experience with Travel Arrangements, including booking, ticketing, and itinerary management. Background in a Travel Agency or travel operations environment, with practical Sabre GDS experience. Attention to detail, problem-solving abilities, and capacity to work effectively in a hybrid setup. Ability to manage time, prioritize tasks, and meet performance targets in a fast-paced setting. Comfort with using computer-based tools, CRM systems, and standard office applications. Prior experience in international customer support or corporate travel is an advantage.

Required Skills Component style guides Pixel-perfect ui implementation Typescript Responsive web design Css3Job Description Role Title: Frontend Software Engineer Role Type: Contractor Location: Remote Daily Work hours: 4 hours per day. Contract duration will be 3 -6 months depending on the project.*A candidate can choose to work part time that is 20hours a week or if available immediately, 40hours a week. Candidate has the flexibility to choose their work hours.<br>Rate: $30 - $50 per hour ( Depends on experience, Interview performance, etc)<br>The client is engaging expert Frontend Software Engineersto participate in a high-impact customer project, focusingon crafting exceptional user interfaces. In this role, you'llapply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and performthrough high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters. Leverage your ability to interpret detailed component style guidesand screenshots, delivering pixel-accurate, responsive webinterfaces that set new standards in usability and aesthetics. Strong communication skills are highly valued for effective collaborationand documentation.<br>Scope of Work<br>Interpret and translate component style guides and interface screenshots into precise, visually consistent UI deliverables. Implement pixel-perfect, responsive web components using modern technologies such as Typescript and CSS3. Ensure all UI elements adhere to established design systems and accessibility standards. Collaborate asynchronously through clear documentation and constructive feedback within a remote-first environment. Proactively identify, communicate, and resolve inconsistencies or ambiguities in design specifications. Optimize UI performance across devices, focusing on fast load times and smooth interactions. Contribute domain-specific expertise to guide the training and development of advanced AI models.<br>Preferred Qualifications<br>Minimum of 3 years of professional experience delivering high-quality front-end solutions. Proven proficiency with Typescript, CSS3, and responsive web design principles. Demonstrated success in building pixel-perfect interfaces from detailed visual references. Experience working with and extending component style guides and design systems. Strong English communication skills Self-motivated and capable of delivering autonomously within distributed project environments. Advanced degree (Master’s or PhD) in Computer Science or a related technical discipline is a plus.

Company Description Y THE BROKERS is the first certified brokerage in the real estate sector, offering clients a comprehensive range of property-related services. The company focuses on guiding clients toward sound, beneficial real estate decisions across buying and selling transactions. By integrating a full suite of real estate services with the expertise of seasoned agents, Y THE BROKERS aims to create a seamless and efficient experience for all clients. The team is committed to empowering individuals and organizations as they make their next move in the real estate market. Role Description The Property Consultant is a full-time, on-site role based in New Cairo. This role involves advising clients on suitable properties, conducting property viewings, and supporting them through the full buying and selling process. The Property Consultant will manage client inquiries, maintain regular communication, and provide market insights to help clients make informed decisions. Daily tasks include building and maintaining a portfolio of listings, negotiating offers, preparing basic documentation related to transactions, and collaborating with colleagues to deliver high-quality service. The role also requires staying up to date on local market trends and company offerings to ensure accurate and timely guidance. Qualifications Candidates should possess strong Consulting and Real Estate skills to advise clients on property options and market conditions. Candidates should possess excellent Communication and Customer Service skills to handle client interactions and maintain long-term relationships. Candidates should possess solid Sales skills to negotiate deals, close transactions, and meet performance targets. Candidates should have good organizational and time-management skills to handle multiple clients, properties, and deadlines efficiently. Candidates should be proficient in basic computer and CRM tools to manage client data and property listings. Previous experience in real estate or a related field is preferred, along with knowledge of the New Cairo property market. A relevant diploma or bachelor’s degree is beneficial, and fluency in English and Arabic is an advantage.

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>Assist F&B manager in ensuring and planning excellent and uninterrupted services at the restaurants under his/her responsibility.<br> Coordinate employees working at the restaurant.<br> Identify technical breakdowns in the units and make sure they are fixed.<br> Carry out and control preparations at hotels.<br> Ensure that preparations are made for special evenings and control the preparations.<br> Assist restaurant manager and provide information about the adequacy of the operational materials during service.<br> Share work among employees.<br> Ensure that specific service styles are implemented in the department units.<br> Ensure protection and maintenance of departmental materials.<br> Control and ensure order of the departmental storage houses.<br> Inform the Food and Beverage Manager of the details of cooperation between the service department and the kitchen.<br> Ensure that instructions, procedures and internal correspondence received from the Food and Beverage Manager are communicated to his/her employees and follow up on this.<br> Ensure that the department functions orderly, in line with the operational rules.<br> Monitor the work carried out by supervisors and employees under his/her responsibility and inform the Food and Beverage Manager of their performance.<br> Prepare training programmes for the F&B department and deliver the trainings of employees in his/her department.<br> Attend meetings and seminars that enhance professional knowledge and skills.<br> Perform the job according to the practices and operational standards identified by the Food and Beverage Manager.</p> <p>To predict that all activities and purchased equipment may impact the environment, to join all activities organized to protect biological diversity and share individual responsibilities in order to increase environmental knowledge and carry out necessary trainings.<br> To minimize consumption of all used materials and equipment (paper, printed out etc.).<br> To implement necessary warnings and departmental trainings in order to save energy inside the facility.<br> To carry on implementing decisions which were taken for saving energy.<br> To predict effects of environment and efficiency of energy on purchased equipment.<br> To implement responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment, and lead the staff.<br> To ensure chemicals are carried, stored and used safely in accordance with laws, controlling and reducing chemical contamination.<br> Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.<br> Carry out all other duties assigned by managers and hotel management not specified in the job description.<br> Carry out all responsibilities related to protection from pandemic disease and action response implemented at the F&B facilities.</p> <h4>Qualifications</h4> <p><strong>Education:</strong> At least a vocational diploma.<br> <strong>Experience:</strong> At least 6 years of experience in the industry.<br> <strong>Foreign language:</strong> Good command of English to communicate well and keep track of technical information in the related field of expertise.<br> <strong>Courses and training:</strong> Vocational training and seminars.<br> <strong>Computer literacy:</strong> MS Office applications.<br> <strong>Skills:</strong> Knowledge of products and services in the related field, and good command of processes related to other departments. Advanced knowledge and monitoring of guests, the industry, and market developments. Expected to integrate, coordinate and manage the operations related to this important unit in the facility.</p> <h4>Additional information</h4> <p><strong>Education:</strong> At least a technical high school or vocational diploma.<br> <strong>Experience:</strong> At least 3 years of practical experience required by the job.<br> <strong>Foreign language:</strong> Not required.<br> <strong>Courses and training:</strong> Not required.<br> <strong>Computer literacy:</strong> Not required.<br> <strong>Skills:</strong> Expected to use basic tools and equipment related to the job. If necessary, expected to possess certification in the related field.</p></p><p></p>

Company Description Teleperformance Global Services is part of the wider Teleperformance network, a global leader in outsourced customer experience management. The company operates from multiple locations, including a presence in Kolkata, West Bengal, India, and supports clients across various industries. Teleperformance focuses on delivering high-quality customer support, technical assistance, and retention services. Team members benefit from structured training, performance-based growth opportunities, and exposure to international standards in customer experience. The organization values professionalism, integrity, and a strong commitment to client and customer satisfaction.<br>Role Description The Retention Agent C1 | Grads | Launching Account role is a full-time, on-site position based in New Cairo. In this role, the agent handles inbound and outbound customer interactions, focusing on maintaining and strengthening customer relationships and reducing churn. Daily tasks include understanding customer needs, addressing concerns, offering appropriate solutions or alternatives, and clearly explaining product or service benefits to encourage continued engagement. The agent documents all interactions accurately in the system, follows established scripts and retention procedures, and collaborates with team leaders to meet retention and quality targets. This position also involves participating in training sessions, providing feedback on customer issues, and consistently adhering to company policies and service standards.<br>Qualifications<br> <br>Strong customer service and relationship management skills, with the ability to handle retention conversations professionally and empathetically. Excellent communication skills in English (spoken and written), with clear articulation and active listening abilities. Good problem-solving and negotiation skills, including the capacity to identify customer needs and propose suitable solutions. Basic computer literacy and ability to work with CRM systems, call center tools, and standard office applications. Bachelor’s degree or equivalent education level, preferably in business, communications, or a related field. Ability to work on-site in New Cairo, adapt to shift-based schedules, and perform effectively in a fast-paced environment. Previous experience in customer support, sales, or retention roles in a contact center environment is an advantage. Commitment to confidentiality, adherence to company policies, and a strong focus on achieving performance and quality metrics.

Company Description Lyve is a community management platform and private social network that connects residents, real estate developers, and facility management in one unified, extensible solution. Founded in 2016, the company focuses on streamlining engagement between residents and management through a single, integrated user experience. Lyve’s platform is designed to work seamlessly with different providers and systems, supporting modern, connected communities. The company is growing quickly, backed by a strong and collaborative team committed to transforming the Proptech industry. Team members join a supportive environment that values innovation, ownership, and long-term impact. Role Description The Implementation & Support Specialist is a full-time role based in Heliopolis. In this role, you will lead the implementation of Lyve’s platform for new clients, including requirements gathering, configuration, testing, and user onboarding. You will provide ongoing technical and functional support, diagnose and resolve issues, and respond to client inquiries to maintain high customer satisfaction. Day-to-day responsibilities include coordinating with product and engineering teams, documenting client setups, preparing user guides or FAQs, and monitoring system usage to identify improvement opportunities. You will also help train customers, support platform integrations, and contribute feedback to enhance features and the overall user experience. Qualifications Candidates should possess strong Analytical Skills to interpret data, understand client requirements, and solve implementation and support-related challenges. Candidates should possess Software Implementation experience, including system configuration, testing, onboarding, and integration support. Candidates should possess a focus on Customer Satisfaction and Customer Service to build trust, manage expectations, and maintain long-term client relationships. Candidates should possess excellent Communication skills for collaborating with internal teams, training users, and providing clear written and verbal updates. Relevant qualifications include experience in Saa S or Proptech solutions, familiarity with CRM or ticketing systems, and a background in IT, Computer Science, Engineering, Business Administration, Management Information Systems or a related field. Ability to work in manage multiple client accounts, and prioritize tasks in a fast-growing environment. Detail-oriented, proactive, and comfortable with learning new technologies and continuously improving implementation and support processes.

About the Role We are seeking a highly organized and detail-oriented Project Coordinator to join our Regional Sales team. The ideal candidate will play a key role in coordinating sales operations, supporting project execution, managing customer documentation, and ensuring seamless communication between Sales, Project Delivery, Finance, Procurement, and customers. This role is critical to ensuring the smooth execution of projects from initiation through completion while maintaining accurate reporting and documentation throughout the project lifecycle. Key Responsibilities Sales Operations & Administration Prepare quotations, proposals, contracts, and sales-related documentation. Process sales orders and ensure the accuracy of customer information. Maintain CRM systems and sales databases with updated records. Coordinate with the Finance team regarding invoicing, payment follow-ups, and customer account status. Support tender and bid submission activities. Project Coordination Coordinate project initiation and facilitate smooth handover from Sales to Delivery teams. Track project milestones, timelines, deliverables, and dependencies. Follow up with internal stakeholders and customers on project progress. Maintain project schedules, trackers, and status reports. Escalate project delays, risks, and critical issues when required. Reporting & Documentation Prepare weekly and monthly management reports. Maintain project documentation, contracts, purchase orders, and change requests. Ensure all project files and records are accurate and up to date. Qualifications Education Bachelor's degree in Computer Science, Business Administration, Commerce, or a related field. Graduates from reputable universities are preferred. Certifications PMP Certification is a strong advantage. Experience3–5 years of overall professional experience. Minimum of 2 years of experience in a similar Project Coordination, Sales Administration, or PMO support role. Previous experience in IT, technology services, or project-based environments is highly preferred. Technical Skills Strong proficiency in Microsoft Office Suite, particularly Excel, Power Point, and Word. Experience using CRM systems. Strong reporting, documentation, and administrative skills. Basic understanding of IT concepts and project environments. Fluent English communication skills. Personal Competencies Excellent organizational and multitasking abilities. Strong communication and coordination skills. High attention to detail and ability to meet deadlines. Ability to work effectively with cross-functional teams. Strong problem-solving and follow-up capabilities.

Company Description Sai is the region’s leading AI Operating System, built to elevate customer interactions with intelligent, human-like support available 24/7. The platform manages millions of conversations across Phone, Whats App or Chat, and Web, achieving high resolution accuracy in Egyptian, Khaleeji, Emirati, and other dialects. Sai integrates seamlessly with existing enterprise tools such as Odoo, Microsoft Dynamics, and Zendesk, helping organizations modernize customer experience without disrupting current workflows. Headquartered in Cairo and Dubai, Sai is backed by Banque Misr and led by Forbes 30 Under 30 alumni committed to shaping the future of Enterprise CX.<br>Role Description As a Senior Frontend Developer at Sai, you will design, build, and optimize user-facing interfaces for our AI Operating System and related web applications. You will collaborate closely with product managers, designers, and backend engineers to translate requirements into performant, accessible, and visually polished frontends. Daily responsibilities include implementing responsive layouts, integrating frontend components with APIs, refining UX based on user feedback, and maintaining high code quality through testing and reviews. You will also mentor junior developers, contribute to technical decisions, and help evolve our frontend architecture and tooling. This is a full-time, on-site role based in Cairo, Egypt.<br>Qualifications<br> Strong Front-End Development skills, including modern Java Script (ES6+), HTML5, CSS3, and frameworks such as React, Vue, or Angular. Experience in Responsive Web Design and Web Development, ensuring cross-browser compatibility, performance optimization, and accessibility. Solid Software Development foundations, including version control (Git), testing practices, code review, and clean, maintainable code design. Understanding of Back-End Web Development concepts and API integration (REST/Graph QL) to collaborate effectively with backend teams. Previous experience building complex, data-rich web applications or dashboards for Saa S or enterprise products. Ability to work collaboratively in cross-functional teams and communicate clearly with technical and non-technical stakeholders. Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience. Experience in AI-driven products, customer experience platforms, or high-traffic web systems is a plus.

********* Must have IT sales background ***********<br>Job Summary:Responsible for driving revenue growth by managing strategic accounts, acquiring new clients, and expanding Quadra Tech’s portfolio within assigned markets. The role focuses on building long-term client relationships, identifying business opportunities, leading complex sales cycles, and achieving assigned sales targets. This position requires strong consultative selling skills, technical understanding of IT solutions, and the ability to manage high-value enterprise accounts.<br>Job Description:Achieve and exceed annual and quarterly sales targets. Develop and execute strategic account plans. Identify new business opportunities within existing and potential clients. Lead the full sales cycle from prospecting to closing deals. Prepare commercial proposals, tenders, and pricing strategies. Build and maintain strong, long-term client relationships. Act as the main point of contact for key accounts. Conduct regular business reviews with clients. Ensure high customer satisfaction and retention. Expand Quadra Tech’s footprint in government, enterprise, and private sectors. Identify cross-selling and upselling opportunities. Monitor market trends and competitor activities. Develop strong pipeline management and forecasting accuracy. Coordinate with technology vendors and partners. Negotiate pricing and commercial terms. Maintain strong relationships with key vendors (e.g., infrastructure, cybersecurity, software providers). Work closely with Presales, Technical, and Project teams to design tailored solutions. Coordinate with Finance for payment follow-ups and credit management. Provide regular sales reports and forecasts to management.<br>Qualifications:Bachelor’s degree in Business Administration, Engineering, Computer Science, or related field.7–10+ years of experience in IT sales or technology solutions sales. Proven track record of achieving high revenue targets. Experience handling enterprise and government accounts is preferred. Strong understanding of IT infrastructure, cybersecurity, networking, or enterprise solutions. Ability to understand technical proposals and translate them into business value. Excellent negotiation and closing skills. Strong communication and presentation skills. Strategic thinking and consultative selling approach. Strong financial and commercial awareness. Ability to manage large, complex deals. Leadership skills and ability to mentor junior sales team members. Results-driven and target-oriented. High level of professionalism. Strong relationship-building skills. Ability to work under pressure and meet deadlines.

Company Description TP Cairo EG is part of a global customer experience and business services provider that supports clients across a wide range of industries. The Cairo site focuses on delivering high-quality customer support through digital channels, including chat and email, for international brands. Team members work in a structured, professional environment with clear performance standards and training programs. The company encourages career development, skill building, and internal mobility. Employees are supported by team leaders and operational managers who help ensure service excellence and a positive workplace experience. Role Description This is a full-time, on-site Customer Service Chat role based in New Cairo. The role involves handling customer inquiries and issues through online chat in English, providing accurate information, troubleshooting common problems, and ensuring timely resolution. Team members will follow defined procedures, use internal systems and tools to document interactions, and escalate complex cases when required. The role includes adhering to quality and performance metrics, meeting response time targets, and maintaining a professional tone in all written communication. The position also requires collaboration with colleagues and supervisors, participation in ongoing training, and flexibility to work in rotating shifts as needed. Qualifications Strong English communication skills at B2 level or higher, with clear written expression and good reading comprehension. Customer service mindset, including patience, empathy, problem-solving ability, and a focus on customer satisfaction. Basic computer literacy and ability to learn new software tools, chat platforms, and ticketing systems quickly. Attention to detail and accuracy when typing, documenting cases, and following guidelines and scripts. Ability to work on-site in New Cairo, manage time effectively, and perform consistently in a fast-paced environment. Willingness to work in rotating shifts, including evenings, weekends, and holidays, as required by business needs. Previous experience in customer support, call centers, or chat-based service is an advantage but not mandatory. High school diploma or equivalent; post-secondary education is a plus.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized outsourcing solutions that help partners concentrate on their core business while better serving their own customers. With a strong emphasis on cultural understanding, global coverage, and industry best practices, ETISAL International tailors services to meet unique business needs. The company is committed to transparency, flexibility, integrity, and consistently enhancing management and operational standards. Its teams work with passion to provide first-class quality and to exceed client expectations through innovative approaches and advanced technologies.<br>Role Description The English Customer Support Agent – Voice & Non-Voice is a full-time, on-site position based in Cairo, Egypt. In this role, the agent will handle inbound and outbound customer interactions through phone calls, emails, chat, and other communication channels, providing accurate information and assistance. Daily tasks include resolving inquiries, troubleshooting issues, documenting interactions, and ensuring customer satisfaction in line with company policies and service-level agreements. The agent will collaborate with team members and other departments to escalate and follow up on complex cases, while maintaining professional and empathetic communication. The role also involves adhering to performance targets, participating in training, and contributing to the continuous improvement of support processes.<br>Qualifications<br>Strong customer-facing skills, including Customer Support and Customer Service, with a focus on building trust and maintaining Customer Satisfaction. Excellent Communication abilities in English (spoken and written) for handling both voice and non-voice channels. Ability to perform effective Troubleshooting, identify root causes, and provide clear, practical solutions. Previous experience in a call center, BPO, or customer-facing role is preferred. Comfort working in a fast-paced environment, with strong time management and multitasking skills. Proficiency in basic computer applications and CRM or ticketing systems is an advantage. High level of professionalism, patience, and resilience when dealing with diverse customers and scenarios.

Install, configure, and troubleshoot Windows operating systems and business applications. Manage user accounts, permissions, and group policies in Active Directory. Manage day-to-day operations of servers, networks, and storage systems. Track, manage, and audit all hardware and software assets (ITAM) across the organization. Execute qualification activities for infrastructure components per GXP and GAMP 5 standards. Respond to infrastructure incidents promptly, ensuring MTTR < 2 hours. Implement infrastructure security measures, network segmentation, and patch management. Ensure 100% completion of scheduled backups and participate in disaster recovery drills. Support network connectivity, printers, shared folders, and corporate applications. Monitor and maintain IT infrastructure, including servers and network devices. Perform routine system maintenance, updates, and patch management. Assist in backup and restore operations and verify backup success. Install and support endpoint security solutions (e.g., antivirus/EDR). Document incidents, solutions, and standard operating procedures (SOPs). Escalate complex technical issues to senior IT staff when required. Ensure compliance with IT security policies and company standards. Participate in IT projects, deployments, and infrastructure upgrades. Train and enable end-users on how to effectively utilize core business applications and office productivity tools (e.g., MS Office suite). Demonstrate proficiency in AI tools—specifically Microsoft Copilot Pro—and actively educate staff on leveraging AI features across Microsoft Office applications and Microsoft Teams to enhance overall workflow efficiency.<br>Qualifications, experience and skills required Bachelor’s degree in computer science, Information Technology, or a related field. Years of experience in IT Support or System Administration (2–4 years). Good knowledge of Windows 10/11 and Windows Server. Basic understanding of Active Directory, DNS, DHCP, and Group Policy. Basic networking knowledge (TCP/IP, VLANs, Routing, Switching). Familiarity with Microsoft 365 and Outlook. Experience with troubleshooting hardware, software, and printer issues. Basic knowledge of virtualization technologies (VMware/Hyper-V) is an advantage. Basic understanding of backup solutions and cybersecurity concepts is a plus. Strong problem-solving and analytical skills. Good communication skills and customer-oriented attitude. Ability to work independently and as part of a team. Good command of written and spoken English.

Sales Representative –Retail Job Title Sales Representative<br>Department Retail Operations / Sales<br>Reports ToStore Manager<br>Job Summary The Sales Representative is responsible for delivering an excellent customer shopping experience, achieving sales targets, promoting fashion products, and maintaining store standards. The role requires strong customer service skills, product knowledge, and the ability to build customer loyalty while contributing to the overall success of the store.<br>Key Responsibilities Sales & Customer Service Welcome and assist customers in a professional and friendly manner. Identify customer needs and recommend suitable products and outfits. Achieve individual and store sales targets. Promote new collections, seasonal items, and ongoing promotions. Up sell and cross-sell products to maximize sales opportunities. Build and maintain positive customer relationships to encourage repeat business. Handle customer inquiries, concerns, and complaints professionally. Store Operations Ensure merchandise is properly displayed according to visual merchandising standards. Replenish stock on the sales floor and maintain product availability. Assist in receiving, tagging, and organizing new merchandise. Monitor stock levels and report shortages to management. Maintain cleanliness, organization, and overall appearance of the store. Participate in inventory counts and stock audits as required. Product Knowledge Stay updated on product features, fabric types, sizing, styling, and fashion trends. Provide accurate product information and styling advice to customers. Demonstrate knowledge of current collections and promotional campaigns. Cash Handling & POS Operations Process sales transactions accurately using the Point-of-Sale (POS) system. Handle cash, card, and other payment methods according to company procedures. Support exchange and return transactions in line with company policies. Qualifications Bachelor's Degree is required (Business Administration, Marketing, Commerce, or any relevant field is preferred). Fresh graduates are welcome to apply. Previous experience in retail sales, fashion retail, or customer service is preferred. Good command of English (preferred). Basic computer and POS system skills. Skills & Competencies Strong sales and customer service skills. Excellent communication and interpersonal abilities. Passion for fashion and retail trends. Ability to work in a fast-paced retail environment. Teamwork and collaboration. Problem-solving and conflict-resolution skills. Professional appearance and attitude. How to apply:Send your CV to: Hr@bowline-co.comor Whatsapp: 01098446637

Functional Consultant - Microsoft Dynamics 365 For Finance Sales, and Operations (Finance / Sales / HR / Supply Chain) An esteemed Enterprise Solutions Consultation Firm, recognized as a Microsoft Business Solutions Partner and situated in Saudi Arabia, is currently in search of a highly experienced, full-time Dynamics 365 Consultant. The firm specializes in Microsoft Dynamics Solutions, and the successful candidate will be expected to serve as a Functional Consultant for Microsoft Dynamics 365 for Finance and Operations, demonstrating a hands-on approach to their duties. This role is a proactive, experience-oriented position that requires the candidate to actively participate in client implementation projects. The successful candidate will be initially based in Egypt, with the expectation of traveling to the Kingdom of Saudi Arabia as necessitated by project commitments.<br>Job Description:Responsible for the implementation of Any of Microsoft Dynamics 365 modules Finance / Sales / HRM / Supply Chain modules in the various company’s projects within the planned schedule. Following and achieving his learning plans and the required learning readiness and certification objectives on time. Responsible for high-quality deliverables to customers (documents, process testing, training, etc.) as per the company standards. Executing R&D plans that meet the company's strategy and succeeding to achieve its goals. Performing pre-sales activities for his subject matter (demos, proof of concepts, etc.)<br>Job Requirements Personality & Soft Skills Requirements:A highly ethical & disciplined personality. Superior people skills, team-oriented and very personable. Ability to build, inspire and work in teams. Very good English is written and spoken. Proven experience & knowledge in any of D365 modules Finance, Sales, HRM, and Supply Chain modules & consultancy skills such as (business processes, business analysis, fit/gap analysis and etc.) Excellent computer skills (Project, Visio, Power Point, Word, Excel, etc.). Excellent communication, presentation and documentation skills. An enthusiastic fast learner. Education & Work Experience:A Bachelor's degree in Engineering, Business or Information Systems. ERP working experience of 3-6 years in Microsoft Dynamics AX/365 Finance AND/OR HRM Modules. Microsoft Dynamics 365 for Finance & Operations Certified.