Call Center Jobs in Egypt

<p>مطلوب شباب وبنات للعمل كول سنتر&nbsp;</p><p>ساعات العمل 7 ساعات متواصلين أو فرق متين&nbsp;</p><p>متاح العمل من مقر الشركة أو اونلاين من المنزل</p><p>&nbsp;</p>

<h3 ><span lang="ar" dir="rtl">الوصف الوظيفي</span></h3><p ><span lang="ar" dir="rtl">نبحث عن <strong>موظفي كول سنتر وسوشيال ميديا</strong> للانضمام إلى فريق العمل.</span></p><p ><span lang="ar" dir="rtl">تتوفر الوظيفة بنظام <strong>العمل عن بُعد (من المنزل)</strong> أو <strong>من مقر الشركة</strong>.</span></p><h3 ><span lang="ar" dir="rtl">تفاصيل الوظيفة</span></h3><ul><li><p ><span lang="ar" dir="rtl">ساعات العمل: <strong>من 5 إلى 7 ساعات يوميًا.</strong></span></p></li><li><p ><span lang="ar" dir="rtl">الراتب: <strong>7,000 جنيه مصري + 500 جنيه حافز.</strong></span></p></li><li><p ><span lang="ar" dir="rtl">لا يشترط وجود خبرة سابقة.</span></p></li><li><p ><span lang="ar" dir="rtl">الطلاب والخريجون مرحب بهم.</span></p></li></ul><h3 ><span lang="ar" dir="rtl">المتطلبات</span></h3><ul><li><p ><span lang="ar" dir="rtl">العمر: <strong>من 18 إلى 45 عامًا.</strong></span></p></li></ul><h3 ><span lang="ar" dir="rtl">المرشح المفضل</span></h3><ul><li><p ><span lang="ar" dir="rtl">سنوات الخبرة: <strong>0 – 1 سنة</strong></span></p></li><li><p ><span lang="ar" dir="rtl">المستوى الوظيفي: <strong>مبتدئ</strong></span></p></li></ul>

???? Hiring Alert! ????????<br>Spanish Call Center – Smart Village, October ????<br><br> (Fresh Graduates Only) / No English Needed <br>???? Level: Spanish B2<br>???? Salary: 32K EGP (Gross) + Unlimited Commission in Euro ???? <br>???? Location: Smart Village – 6th of October<br>???? Transportation Provided<br>???? Paid Training<br>???? Social & Medical Insurance<br><br>لو بتتكلم Spanish وعايز تبدأ شغلك في multinational company, الفرصة دي ليك! <br>Apply now & start your career in Customer Service / Call Center <br><br>???? To Apply: Send “Spanish” on Whats App 01090906619 <br><br>#Spanish Call Center #Fresh Graduates #Smart Village Jobs #Customer Service #Hiring Now #B2Spanish #Call Center Jobs #Paid Training #October Jobs #Career Opportunity

???? Hiring Alert! ????????<br>Spanish Call Center – Smart Village, October ????<br><br> (Fresh Graduates Only) / No English Needed <br>???? Level: Spanish B2<br>???? Salary: 32K EGP (Gross) + Unlimited Commission in Euro ???? <br>???? Location: Smart Village – 6th of October<br>???? Transportation Provided<br>???? Paid Training<br>???? Social & Medical Insurance<br><br>لو بتتكلم Spanish وعايز تبدأ شغلك في multinational company, الفرصة دي ليك! <br>Apply now & start your career in Customer Service / Call Center <br><br>???? To Apply: Send “Spanish” on Whats App 01090906619 <br><br>#Spanish Call Center #Fresh Graduates #Smart Village Jobs #Customer Service #Hiring Now #B2Spanish #Call Center Jobs #Paid Training #October Jobs #Career Opportunity

Role Description This is a full-time, on-site Banking Call Center Advisor role based in New Cairo. The advisor will handle inbound and outbound customer calls, respond to inquiries about banking products and services, and provide accurate information on accounts, transactions, and procedures. Daily tasks include resolving issues, guiding customers through digital banking tools, and escalating complex cases to specialized teams when necessary. The role involves documenting interactions in call center systems, following compliance and security protocols, and meeting performance targets such as response time, call quality, and customer satisfaction scores. The advisor will collaborate with colleagues and supervisors to share feedback, improve processes, and support continuous service improvements.<br>Qualifications<br>Candidates should possess Customer Service and Customer Satisfaction skills to deliver courteous assistance, handle complaints, and ensure a positive customer experience. Excellent spoken and written communication skills in English. Ability to work in a structured, fast-paced call center environment, with strong attention to detail and adherence to procedures. Comfort with using call center software, CRM systems, and digital banking platforms; good keyboard and data-entry skills. Previous experience in a call center, customer support, or banking environment is preferred but not mandatory. High school diploma or equivalent; further education in business, finance, or related fields is an asset.

Company Description<br><br>????Fashion Account????<br>| ???? Chat |????20K Net | Online Interview<br><br><br>Role Description<br><br> This is a full-time, on-site Call Center Agent role based in Cairo, Egypt. The Call Center Agent will handle inbound and outbound calls, respond to customer inquiries, and provide accurate information about products and services. Responsibilities include resolving customer issues, documenting interactions in the system, and escalating complex cases when needed. The role also involves following call center scripts and guidelines, meeting performance targets, and maintaining a positive and professional tone in all communications. The Call Center Agent will work closely with team members and supervisors to ensure consistent, high-quality customer support.<br><br>Qualifications<br> <br>Strong customer-facing skills, including experience in customer service, customer support, or related customer service representative roles. Ability to maintain high levels of customer satisfaction through clear communication, active listening, and problem-solving. Excellent interpersonal skills, with the ability to build rapport, handle difficult conversations, and remain calm under pressure. Solid computer literacy, including comfort with call center software, CRM systems, email, and basic office applications. Effective verbal and written communication skills in English; additional language skills are an advantage. Ability to work on-site in Cairo, follow schedules, and adhere to established processes and performance metrics. Prior call center or customer support experience is preferred but not mandatory; willingness to learn and adapt is essential. High school diploma or equivalent required; additional training or certifications in customer service are a plus. Proficiency level of English from B2 to C1

We're Hiring | Call Center Agents (Male & Female) Khairia Restaurants is looking for enthusiastic and customer-focused Call Center Agents to join our growing team.???? Location: Nasr City, Cairo Requirements:Excellent communication skills. Previous call center or customer service experience is a plus. Good computer skills. Ability to work rotational shifts. Customer-oriented with a positive attitude. Males & Females are welcome to apply. What We Offer:Competitive salary. Performance-based incentives. Career growth opportunities. Professional and friendly work environment. Ready to join the Khairia family? Send your CV today and be part of our success.

We’re Hiring – Call Center Manager<br>Join our team at Real Mark, a leading real estate company in Egypt, and be part of a dynamic and growing team.<br>Key Responsibilities:• Manage daily inbound and outbound call center operations to ensure excellent customer service and lead follow-up.• Lead, coach, and motivate call center agents to achieve performance targets.• Design and monitor KPIs, call quality, productivity, and customer satisfaction levels.• Handle customer complaints and escalations, ensuring timely resolution within SLAs. • Use existing customer databases and old leads to generate interest, qualify prospects, and schedule appointments.• Develop call scripts, service standards, and process improvements to enhance performance.• Conduct regular call quality reviews and audits to improve service quality and customer experience. • Work closely with sales and Marketing teams to support business growth and customer engagement.<br>Requirements: • Bachelor’s degree in Business Administration or a related field. • 5-7years of experience in Call Center Management. • Previous experience in the real estate industry is required. • Excellent communication and problem-solving abilities. • Ability to analyze reports and improve performance based on data • Good command of English. • Leadership and people management skills. • High attention to details and strong organizational abilities. • Advanced proficiency in Microsoft Office.<br>If you’re interested, please send your CV via email:<br>Nourhan. Ahmed@realmark.com.eg

We’re Hiring – Call Center Manager<br>Join our team at Real Mark, a leading real estate company in Egypt, and be part of a dynamic and growing team.<br>Key Responsibilities: • Manage daily inbound and outbound call center operations to ensure excellent customer service and lead follow-up. • Lead, coach, and motivate call center agents to achieve performance tragets. • Design and monitor KPIs, call quality, productivity, and customer satisfaction levels. • Handle customer complaints and escalations, ensuring timely resolution within SLAs. • Use existing customer databases and old leads to generate interest, qualify prospects, and schedule appointments. • Develop call scripts, service standards, and process improvements to enhance performance. • Conduct regular call quality reviews and audits to improve service quality and customer experience. • Work closely with sales and Marketing teams to support business growth and customer engagement.<br>Requirements: • Bachelor’s degree in Business Administration or a related field. • 7-10 years of experience in Call Center Managment. • Previous experience in the real estate industry is required. • Excellent communication and problem-solving abilities. • Ability to analyze reports and improve performance based on data • Good command of English. • Leadership and people management skills. • High attention to details and strong organizational abilities. • Advanced proficiency in Microsoft Office.<br>If you’re interested, please send your CV via email:<br>Nourhan. Ahmed@realmark.com.eg

Company Description<br> Terra Solutions specializes in providing exceptional call center and customer support services, enabling businesses to build strong connections with their customers and drive growth. Recognized for our expertise and dedication, we deliver tailored solutions to meet diverse client needs. Our commitment to excellence helps organizations enhance customer experience and achieve their business objectives. Join a company that values communication, problem-solving, and professional development in a dynamic environment.<br> Role Description<br> This is a full-time on-site role for a Call Center Representative located in 10th of Ramadan. Responsibilities include managing inbound and outbound calls, addressing customer inquiries, resolving issues, and delivering outstanding customer service. The role entails ensuring customer satisfaction through clear communication and efficient problem-solving, while also documenting and updating company systems with customer interactions.<br> Qualifications<br> Strong skills in Customer Support, Customer Service, and Contact Centers Excellent verbal and written Communication skills Proficiency in Computer Literacy to navigate and utilize technical tools effectively Ability to handle a high volume of calls and maintain professionalism under pressure Strong problem-solving skills and customer-focused mindset Previous experience in a customer service or call center role is a plus High school diploma or equivalent; additional education or certifications in relevant fields is advantageous

???? We're Hiring | Call Center Representative<br>Join the team at Spectra Cure Clinic<br>We are looking for a motivated and customer-focused Call Center Representative to join our growing team and help deliver an exceptional patient experience.<br>Key Responsibilities:✅ Handle inbound and outbound calls professionally.✅ Respond to Whats App messages and patient inquiries.✅ Schedule, confirm, and follow up on appointments.✅ Maintain accurate patient records and data entry.✅ Coordinate with medical and operational teams to ensure smooth patient journeys.✅ Follow up with leads and support patient conversion processes.<br>Requirements:✔ Excellent communication skills.✔ Previous experience in Call Center, Customer Service, or Healthcare is preferred.✔ Strong organizational and multitasking abilities.✔ Good command of English and Arabic.✔ Proficiency in Microsoft Office and CRM systems is a plus.✔ Ability to work in a fast-paced environment.<br>Location:???? New Cairo, Egypt<br>Working Hours:???? Rotational Shifts<br>What We Offer:✨ Professional work environment.✨ Career growth opportunities.✨ Ongoing training and development.✨ Competitive salary package.<br>#Hiring #Call Center #Customer Service #Healthcare Jobs #Egypt Jobs #New Cairo #Spectra Cure #Career Opportunity

???? We're Hiring | Call Center Representative<br>Join the team at Spectra Cure Clinic<br>We are looking for a motivated and customer-focused Call Center Representative to join our growing team and help deliver an exceptional patient experience.<br>Key Responsibilities:✅ Handle inbound and outbound calls professionally.✅ Respond to Whats App messages and patient inquiries.✅ Schedule, confirm, and follow up on appointments.✅ Maintain accurate patient records and data entry.✅ Coordinate with medical and operational teams to ensure smooth patient journeys.✅ Follow up with leads and support patient conversion processes.<br>Requirements:✔ Excellent communication skills.✔ Previous experience in Call Center, Customer Service, or Healthcare is preferred.✔ Strong organizational and multitasking abilities.✔ Good command of English and Arabic.✔ Proficiency in Microsoft Office and CRM systems is a plus.✔ Ability to work in a fast-paced environment.<br>Location:???? New Cairo, Egypt<br>Working Hours:???? Rotational Shifts<br>What We Offer:✨ Professional work environment.✨ Career growth opportunities.✨ Ongoing training and development.✨ Competitive salary package.<br>#Hiring #Call Center #Customer Service #Healthcare Jobs #Egypt Jobs #New Cairo #Spectra Cure #Career Opportunity

Role Description This is a full-time, on-site Sales Call Center role based in Qesm El Maadi. The Sales Call Center Representative will handle high volumes of inbound and outbound calls to present products or services, respond to inquiries, and guide potential customers through the sales process. Responsibilities include understanding customer needs, explaining features and benefits clearly, and following up on leads to drive conversions. The role also involves documenting interactions in company systems, updating customer records accurately, and adhering to call scripts and sales targets. Team members will collaborate with supervisors and colleagues to share feedback from customers, improve processes, and maintain a professional and respectful call center environment. Qualifications Strong customer-facing skills, including Customer Support and Customer Service abilities. Clear and professional Communication skills, both verbal and written, suitable for high-volume phone interactions. Experience or familiarity with Contact Centers, including handling call queues, scripts, and CRM tools. Basic to intermediate Computer Literacy, including typing, navigating multiple systems, and updating digital records accurately. Ability to work on-site in Qesm El Maadi on a full-time schedule, including potential shifts and peak hours. Goal-oriented mindset with comfort working toward sales targets and KPIs. Strong listening skills, patience, and a customer-focused attitude in challenging or high-pressure situations. Previous experience in a sales, telemarketing, or call center role is preferred but not mandatory. High school diploma or equivalent; additional education in business, sales, or related fields is an advantage.

Company Description Terra Solutions specializes in providing call center and customer support services, enabling businesses to effectively connect with their customers and achieve growth. With expertise in customer engagement, the company is committed to delivering exceptional service experiences. Terra Solutions prides itself on fostering professional development and creating value-based partnerships to drive success for its clients and team members.<br> Role Description This is a full-time on-site role for a Call Center Representative, located in 10th of Ramadan. The Call Center Representative will handle customer inquiries, address concerns, and provide solutions to ensure excellent customer satisfaction. The role involves managing inbound and outbound communications, resolving customer issues, and maintaining accurate records of interactions. Representatives will also be responsible for delivering clear and professional communication to provide support and foster positive relationships with customers.<br> Qualifications Proficiency in Customer Service, Customer Support, and maintaining Customer Satisfaction Strong Interpersonal Skills and the ability to actively listen and communicate effectively Basic Computer Literacy, including the ability to use customer management system GOOD ENGLISHGRAD ONLYWORK ON SITE AT 10Th of Ramdan

Company Description Terra Solutions specializes in delivering exceptional call center and customer support services, empowering businesses to build strong connections with their customers and achieve growth. Leveraging expertise in communication strategies and client relations, Terra Solutions provides tailored solutions to meet the unique needs of diverse industries. Our commitment to excellence positions us as a trusted partner for businesses seeking dependable customer interaction. Our team takes pride in enhancing customer experiences with professionalism and efficiency.<br>Role Description This is a full-time on site position for a Call Center Specialist. In this role, you will handle inbound and outbound customer interactions, resolve inquiries, provide exceptional customer service, and support client needs using effective communication strategies. You will also be responsible for maintaining accurate records of customer interactions and leveraging technology to deliver efficient and reliable service.<br>Qualifications Strong skills in Customer Support, Customer Service, and Contact Center operations Excellent verbal and written Communication abilities to interact professionally and effectively with clients Proficiency in Computer Literacy, including navigating modern customer service tools and systems Ability to work in a fast-paced, remote environment with minimal supervision Problem-solving skills and a customer-focused mindset Previous experience in a call center or customer service environment is preferred but not required Grads only

Job Accountabilities:Handle inbound calls by following scripts and service guidelines to provide quick and accurate responses. Resolve customer queries and complaints by applying product knowledge and troubleshooting steps to achieve first-call resolution. Escalate complex cases by capturing details and forwarding them to supervisors or relevant departments to ensure timely resolution. Educate customers on ADIB’s products and services by clearly explaining features, processes, and policies to increase satisfaction and usage. Follow standard operating procedures and compliance rules during every interaction to ensure regulatory adherence and minimize errors. Document call details and customer feedback accurately in CRM systems to maintain reliable records and support future service improvements. Support team targets by meeting daily KPIs such as Average Handle Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Provide feedback on recurring customer issues by sharing insights with supervisors to help improve processes and reduce repeat calls. Qualifications & Experience:Bachelor’s degree in Business Administration, Management, or related field. Officer: 0–2 years of experience in call center. Senior Officer: 2–4 years of experience in call center. Skills:Excellent communication skills. Excellent problem-solving and decision-making skills. Excellent organizational and time-management skills. Technical Skills:Good knowledge of call center software and systems. Proficiency in Microsoft Office (Excel, Word, Power Point).

Job Accountabilities:Handle inbound calls by following scripts and service guidelines to provide quick and accurate responses. Resolve customer queries and complaints by applying product knowledge and troubleshooting steps to achieve first-call resolution. Escalate complex cases by capturing details and forwarding them to supervisors or relevant departments to ensure timely resolution. Educate customers on ADIB’s products and services by clearly explaining features, processes, and policies to increase satisfaction and usage. Follow standard operating procedures and compliance rules during every interaction to ensure regulatory adherence and minimize errors. Document call details and customer feedback accurately in CRM systems to maintain reliable records and support future service improvements. Support team targets by meeting daily KPIs such as Average Handle Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Provide feedback on recurring customer issues by sharing insights with supervisors to help improve processes and reduce repeat calls. Qualifications & Experience:Bachelor’s degree in Business Administration, Management, or related field. Officer: 0–2 years of experience in call center. Senior Officer: 2–4 years of experience in call center. Skills:Excellent communication skills. Excellent problem-solving and decision-making skills. Excellent organizational and time-management skills. Technical Skills:Good knowledge of call center software and systems. Proficiency in Microsoft Office (Excel, Word, Power Point).

<p>We are hiring Call Center Representatives!</p><p>Join our team and provide excellent customer service by answering customer calls, resolving inquiries, and ensuring customer satisfaction.</p><p>Requirements:</p><p>Good communication skills.</p><p>Basic computer skills.</p><p>Ability to work in a team.</p><p>Customer service experience is a plus.</p><p>Fresh graduates and undergraduates are welcome to apply</p>

Company Description Geyushi Automotive Industry has been a key player in Egypt’s automotive sector , with a long-standing focus on innovation, quality, and industrial excellence. The company operates a state-of-the-art manufacturing facility in the 10th of Ramadan City, producing around 1,500 buses annually, including eco-friendly models that support a more sustainable future. An advanced research and development unit drives locally inspired designs that meet and exceed global standards. With over 60% of components sourced locally, Geyushi supports national growth and showcases Egyptian manufacturing capabilities. Team members join a growing organization that is redefining the automotive landscape in Egypt and beyond. Role Description This is a full-time, on-site Call Center Representative role based in Nasr City. The Call Center Representative will handle inbound and outbound calls, respond to customer inquiries, and provide accurate information about products, services, and after-sales support. The role involves logging and updating customer interactions in the system, following up on open cases, and ensuring timely resolution of issues. The representative will work closely with internal teams to escalate complex requests, maintain high service standards, and contribute to customer satisfaction and retention. The position also requires adhering to call center scripts and policies while identifying opportunities to improve the customer experience. Qualifications Strong customer service and customer support skills, with a focus on maintaining high customer satisfaction. Excellent interpersonal skills and clear, professional verbal and written communication abilities. Solid computer literacy, including familiarity with call center software, CRM systems, and basic office applications. Previous experience in a call center or customer-facing role in automotive or related industries is an advantage. Ability to work on-site full time in Nasr City, manage high call volumes, and handle challenging situations calmly and professionally. Proficiency in Arabic and good command of English; additional languages are a plus. High school diploma or equivalent required; further education in business, communications, or a related field is beneficial.

Company Description Geyushi Automotive Industry has been a key player in Egypt’s automotive sector , with a long-standing focus on innovation, quality, and industrial excellence. The company operates a state-of-the-art manufacturing facility in the 10th of Ramadan City, producing around 1,500 buses annually, including eco-friendly models that support a more sustainable future. An advanced research and development unit drives locally inspired designs that meet and exceed global standards. With over 60% of components sourced locally, Geyushi supports national growth and showcases Egyptian manufacturing capabilities. Team members join a growing organization that is redefining the automotive landscape in Egypt and beyond. Role Description This is a full-time, on-site Call Center Representative role based in Nasr City. The Call Center Representative will handle inbound and outbound calls, respond to customer inquiries, and provide accurate information about products, services, and after-sales support. The role involves logging and updating customer interactions in the system, following up on open cases, and ensuring timely resolution of issues. The representative will work closely with internal teams to escalate complex requests, maintain high service standards, and contribute to customer satisfaction and retention. The position also requires adhering to call center scripts and policies while identifying opportunities to improve the customer experience. Qualifications Strong customer service and customer support skills, with a focus on maintaining high customer satisfaction. Excellent interpersonal skills and clear, professional verbal and written communication abilities. Solid computer literacy, including familiarity with call center software, CRM systems, and basic office applications. Previous experience in a call center or customer-facing role in automotive or related industries is an advantage. Ability to work on-site full time in Nasr City, manage high call volumes, and handle challenging situations calmly and professionally. Proficiency in Arabic and good command of English; additional languages are a plus. High school diploma or equivalent required; further education in business, communications, or a related field is beneficial.