Role Description This is a full-time, on-site Banking Call Center Advisor role based in New Cairo. The advisor will handle inbound and outbound customer calls, respond to inquiries about banking products and services, and provide accurate information on accounts, transactions, and procedures. Daily tasks include resolving issues, guiding customers through digital banking tools, and escalating complex cases to specialized teams when necessary. The role involves documenting interactions in call center systems, following compliance and security protocols, and meeting performance targets such as response time, call quality, and customer satisfaction scores. The advisor will collaborate with colleagues and supervisors to share feedback, improve processes, and support continuous service improvements.
Qualifications
Candidates should possess Customer Service and Customer Satisfaction skills to deliver courteous assistance, handle complaints, and ensure a positive customer experience. Excellent spoken and written communication skills in English. Ability to work in a structured, fast-paced call center environment, with strong attention to detail and adherence to procedures. Comfort with using call center software, CRM systems, and digital banking platforms; good keyboard and data-entry skills. Previous experience in a call center, customer support, or banking environment is preferred but not mandatory. High school diploma or equivalent; further education in business, finance, or related fields is an asset.