Call Center Jobs in Egypt

Company Description i Qor is a global leader in customer experience solutions, supporting international brands as a portfolio company of Mill Point Capital. With 45,000 employees in 10 countries, i Qor combines decades of industry expertise with AI-driven innovation to optimize performance across the customer lifecycle. Through its Grow, CXBPO, and infinity AiQ delivery pillars, the company offers scalable solutions that enhance acquisition, engagement, and retention. Backed by advanced analytics and a people-first culture, i Qor transforms customer interactions into measurable business growth. Recognized as a Great Place to Work® and a leader in CX excellence, i Qor provides an environment where employees can develop and advance their careers.<br>Role Description This is a full-time, on-site French Speaker | Customer Support role based in New Cairo. The role involves handling inbound and outbound customer interactions in French, including responding to inquiries, resolving issues, and providing accurate information about products and services. The position requires documenting customer cases, updating account information, and following established procedures to ensure consistent and high-quality service. Team members are expected to collaborate with colleagues and supervisors, escalate complex issues when necessary, and contribute feedback to improve processes and customer satisfaction. The role also includes meeting performance targets related to quality, productivity, and customer experience while adhering to company policies and compliance standards.<br>Qualifications<br> <br>Strong French language skills (spoken and written) and good command of English to handle customer communications effectively. B2/C1Grads only can apply Flexibility with night and overnight shifts is a MUSTCustomer service abilities, including active listening, empathy, problem-solving, and clear communication with diverse customers. Basic technical skills such as navigating CRM or contact center systems, typing efficiently, and using standard office software. Organizational skills to manage multiple inquiries, maintain accurate records, and follow structured workflows and scripts. Ability to work on-site in New Cairo, adapt to shift schedules, and collaborate in a fast-paced, team-oriented environment. Previous experience in customer support, call centers, or service-oriented roles is preferred but not required. Commitment to a people-first, inclusive culture with a focus on continuous learning, professionalism, and ethical conduct.

Company Description Intelcia is a global outsourcing provider that has supported clients for over 20 years by combining talent, technology, and optimized processes. The company delivers tailored services across four main solution clusters: Multichannel CX Solutions, Business Processes, IT Solutions, and Innovative & Consulting Solutions, helping customers focus on their core business. Intelcia operates onshore, nearshore, and offshore, with more than 35,000 employees working in 85 operational centers across Europe, Africa, the Indian Ocean, North America, Latin America, and the Caribbean. With strong international growth ambitions, Intelcia aims to be among the top 10 global outsourcing players and reach 1.5 billion euros in turnover by 2025. This environment offers team members exposure to diverse markets, international standards, and opportunities for professional development.<br>Role Description The Customer Service Representative role at Intelcia is a full-time, on-site position based in Qesm El Sheikh Zaid. In this role, the representative will handle inbound and outbound customer interactions through various channels, respond to inquiries, resolve issues, and ensure accurate information is provided in a timely manner. Daily tasks include documenting customer requests, updating records in the system, and following established procedures to maintain service quality and compliance with company standards. The representative will actively contribute to improving the customer experience by identifying recurring issues, sharing feedback with supervisors, and supporting continuous improvement initiatives. Collaboration with team members and supervisors is essential to achieve performance targets and uphold Intelcia’s commitment to high-quality customer care.<br>Qualifications<br> Ability to deliver professional Customer Service and maintain high Customer Satisfaction levels. Experience in Customer Support and managing overall Customer Experience across multiple channels. Previous work as Customer Service Representatives or in similar customer-facing roles is an advantage. Strong communication, active listening, and conflict-resolution skills. Fluency in spoken and written English; additional languages are a plus depending on project needs. Comfort with using CRM tools, call center software, and standard office applications. Ability to work on-site full time in Qesm El Sheikh Zaid and adhere to scheduled shifts. Strong problem-solving skills, attention to detail, and a customer-focused mindset. High school diploma or equivalent required; post-secondary education in business, communications, or related fields is beneficial.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, consultative, and innovative outsourcing solutions that align with each client’s unique business needs. With strong global coverage and deep cultural understanding, ETISAL International emphasizes best practices and advanced technologies to help partners enhance service quality and focus on their core business. The company is committed to transparency, flexibility, integrity, and a passion for service, consistently working to exceed client expectations. ETISAL International values human capital and seeks team members who contribute to first-class service and continuous operational improvement. Role Description This is a full-time, on-site role based in Cairo for Upselling Customer Support Agents. In this role, team members handle inbound and outbound customer interactions, respond to inquiries, and provide clear, accurate information about products and services. Agents identify customer needs, recommend relevant upgrades or additional services, and guide customers through the upselling process in a consultative and ethical manner. Daily tasks include managing customer accounts, documenting interactions in CRM systems, following up on leads, and meeting individual and team performance targets. The position also involves collaborating with supervisors and colleagues, adhering to company policies and quality standards, and participating in ongoing training to stay updated on offerings and customer service best practices. Qualifications Strong customer service skills, including active listening, empathy, and problem-solving. Effective communication skills, both spoken and written, with the ability to explain offers clearly and persuasively. Sales and upselling abilities, including basic negotiation, objection handling, and closing techniques. Comfort with technology, such as CRM or contact center systems, and basic computer literacy. Ability to work in a fast-paced environment, manage time efficiently, and adapt to changing priorities. Team-oriented mindset, reliability, and a professional attitude when dealing with customers and colleagues. Previous experience in customer support, call centers, or sales is an advantage. High school diploma or equivalent; further education in business, communications, or related fields is beneficial. Availability to work full-time on-site in Cairo, including shift-based schedules if required.

Company Profile:A leading automotive-focused technology company in Egypt, providing customers with convenient and innovative solutions across the automotive buying and selling journey.<br>Key Responsibilities:Contact potential customers through outbound calls and introduce relevant products and services. Understand customer needs, handle inquiries and objections, and recommend suitable solutions. Follow up consistently with assigned leads to maximize conversion opportunities. Achieve monthly sales targets and KPIs while identifying upselling and cross-selling opportunities. Maintain accurate customer and lead records and ensure timely updates on the system. Coordinate with relevant teams to ensure a smooth customer journey and resolve customer issues when required.<br>Requirements:Minimum 2 years of experience in Sales, Tele sales, or Call Center roles. Previous experience in a customer-facing sales environment is required. Automotive sales experience is highly preferred. Proven ability to achieve sales targets and handle customer objections. Strong Arabic and English communication skills; B2 English level is a must. Strong sales, negotiation, persuasion, and customer-handling skills. Good computer skills and ability to work under pressure in a target-driven environment. Strong ownership, follow-up, problem-solving, and multitasking abilities

Company Description Atheel CX, part of Atheel Holding established in 2016, is a diversified customer experience and business process solutions provider serving clients across multiple industries. With operations in the UAE, KSA, and Egypt, the company manages high transaction volumes through five strategic delivery sites in Egypt, including facilities in Abbassia, Maadi, and the Technology Park. Atheel CX supports over 150 clients in 25 industries, with services delivered by a large, multilingual workforce fluent in more than 15 languages. The organization is committed to quality, security, and operational excellence, backed by globally recognized certifications such as ISO 9001, ISO 18295, ISO 27001, and PCI DSS. This strong infrastructure and compliance framework enable Atheel CX to provide reliable, scalable customer and sales operations for regional and global partners.<br>Role Description The Telesales Team Leader Real Estate is a full-time, on-site role based in Qesm El Maadi, responsible for leading a telesales team focused on real estate brokerage and commercial properties. The role includes supervising daily outbound and inbound sales calls, setting and monitoring performance targets, and ensuring the team meets occupancy and revenue goals. The Telesales Team Leader will coach and motivate team members, provide regular feedback, and conduct training to improve sales techniques and product knowledge. This position also involves collaborating with management and brokerage partners to refine sales strategies, preparing performance reports, and ensuring compliance with company policies and industry standards. The role requires active participation in resolving client inquiries, supporting deal closures, and maintaining a high level of customer satisfaction.<br>Qualifications<br> <br>Strong Communication skills, including the ability to explain complex real estate information clearly and build rapport over the phone. Experience in Brokerage and Commercial Real Estate, with understanding of property listings, market trends, and transaction processes. Proven Team Management and Team Leadership skills, including coaching, performance monitoring, and motivating sales teams to achieve targets. Background in telesales or call center environments, preferably in real estate or related industries. Ability to work on-site in Qesm El Maadi and manage fast-paced, target-driven operations. Strong analytical and reporting abilities, with comfort using CRM and telephony systems. Excellent organizational and problem-solving skills, with a focus on customer satisfaction and ethical sales practices. Bachelor’s degree in Business, Marketing, Real Estate, or a related field is preferred.

Company Description Raya CX is a next-generation BPO and customer experience management provider serving clients across a wide range of industries. Since 2001, Raya CX has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company operates from competitive, highly skilled labor markets and offers integrated business process outsourcing solutions. Its services are supported by advanced technology, robust operational strategies, and a strong focus on continuous improvement and innovation. Team members join a fast-paced, customer-centric environment with opportunities to work on international accounts.<br>Role Description The Airline Customer Service Agent (Fluent) is a full-time, on-site role based in Qesm El Maadi. The agent will handle inbound and outbound customer interactions for airline passengers, including flight bookings, changes, cancellations, and general inquiries. Daily tasks include answering customer questions about schedules, fares, baggage policies, and special assistance, as well as managing complaints and service recovery with empathy and professionalism. The role involves using multiple systems to verify information, process requests, document interactions, and follow airline guidelines and compliance procedures. The agent is expected to meet performance targets, adhere to quality and safety standards, and collaborate with team leaders and colleagues to ensure a seamless customer experience.<br>Qualifications<br> Strong customer service and communication skills, with the ability to handle diverse customer interactions in a calm, professional manner. Fluency in English and at least one additional relevant language for airline customers; clear pronunciation and active listening skills. Competence with computer systems, CRM tools, and data entry; ability to learn airline reservation and ticketing platforms quickly. Problem-solving and decision-making skills, including handling complaints, resolving issues, and following escalation procedures when needed. Time management and organizational skills to handle high volumes of calls, emails, or chats while maintaining accuracy and service quality. Ability to work on-site in Qesm El Maadi and adapt to shift-based schedules, including evenings, weekends, and holidays as required. Previous experience in customer service, call center, travel, or airline operations is an advantage. High school diploma or equivalent; additional education in tourism, hospitality, or related fields is beneficial.

About Us51Talk is a global online English education provider committed to connecting students with high-quality teachers through interactive one-on-one virtual lessons. We are passionate about making learning accessible, effective, and enjoyable. As a fast-growing EdTech company, we value innovation, collaboration, and professional development. Join us and be part of a team shaping the future of online education.<br>About the Role We are looking for an experienced and results-driven B2C Telesales Team Lead to lead our on-site telesales team in Cairo. The ideal candidate will have at least 3 years of sales-related and management experience, with a minimum of one year working, studying, or serving clients in GCC countries (particularly Saudi Arabia). This position requires strong leadership, excellent communication skills in English, and the ability to manage a team of 5-8 telesales representatives to achieve business goals.<br><br>What You’ll Do:Lead and manage a team of telesales representatives to achieve enrollment targets. Develop sales scripts, call strategies, and objection-handling techniques tailored to academic offerings. Monitor daily performance metrics (calls, conversion rates, enrollments) and provide regular coaching. Ensure high-quality customer interactions aligned with brand and service standards. Collaborate with marketing and admissions teams to align leads, campaigns, and messaging. Handle escalated inquiries and support the team in closing high-potential prospects. Conduct regular training sessions to improve product knowledge and telesales skills. Generate and present performance reports and recommendations to senior management.<br>Requirements:Minimum 3 years of experience in telesales, sales, or any related field. Minimum 1 years in a leadership or supervisory role, with experience managing a telesales team of 5–8 members. At least 1 year of experience working, studying, or serving clients in GCC countries (Saudi Arabia preferred). Open to all industries; preferred backgrounds include education, finance, e-commerce, Saa S, telecom, and B2C telesales. Strong leadership, communication, and team-building skills. Professional proficiency in English (both written and spoken). Target-oriented with a proven track record of meeting or exceeding sales goals. Familiarity with CRM systems and sales reporting tools. Bachelor’s degree in Business, Education, or a related field.<br>Working Hours Sunday – Thursday: 12:00 PM – 9:00 PMSaturday: 12:00 PM – 4:00 PM???? Office Location: Double View Business Center, Street 293, New Maadi, Cairo Governorate 12468

We’re Hiring: Senior Business Development Manager – BPO & Outsourcing Central Tact is looking for an experienced Senior Business Development Manager to help build and lead our business development function. We are a Cairo-based BPO and outsourcing company providing cold calling, appointment setting, customer support, lead generation, CRM follow-up, back-office support, and dedicated staffing solutions to clients across the US, UK, Europe, UAE, and KSA. We are looking for someone who understands how to sell outsourcing services, generate qualified opportunities, manage the full sales cycle, and close international clients. Key Responsibilities Build and execute the business development strategy. Identify and approach potential clients in international markets. Generate qualified opportunities through email, Linked In, calling, partnerships, and referrals. Conduct discovery meetings and understand client requirements. Prepare proposals, pricing, and commercial offers. Negotiate contracts and close new business. Manage the CRM pipeline and maintain accurate sales forecasts. Develop partnerships and referral channels. Coordinate with operations, recruitment, and management before finalizing client commitments. Help recruit and train future business development representatives. Requirements5+ years of experience in business development, B2B sales, or international sales. Proven experience in BPO, call center, staffing, outsourcing, Saa S, or managed services is strongly preferred. Demonstrated success in personally closing contracts. Experience selling to clients in the US, UK, UAE, KSA, or other international markets. Strong understanding of lead generation, discovery calls, proposals, negotiation, and closing. Excellent spoken and written English. Strong CRM and pipeline-management experience. Ability to work independently and build processes from the ground up. An existing international network is considered a major advantage. What We Are Looking For We are not looking for someone who only books meetings or manages inbound inquiries. We need a hunter and closer who can generate opportunities, build relationships, manage negotiations, and convert prospects into paying clients. Compensation Competitive fixed salary. Attractive commission based on collected revenue. Additional performance and quarterly target bonuses. Strong growth opportunity to lead and expand the entire business development department. Location: Cairo, Egypt Work Model: Office-based To apply, please send your CV along with a brief summary of:The services you have sold. The markets you have worked with. Your previous sales targets. Examples of deals you personally generated and closed.

Company Description Aslaan Ras El Hekma is a next-generation hospital dedicated to the safety, health, and well-being of the North Coast community. The facility is designed to deliver world-class medical care that is immediate, precise, and deeply patient-centered for both residents and travelers. Aslaan features specialized outpatient clinics, state-of-the-art cath labs for advanced cardiac and vascular interventions, and comprehensive diagnostic services including X-ray and laboratory capabilities. The hospital’s infrastructure is built to minimize administrative delays and enable rapid clinical routing, ensuring that medical teams can focus on providing exceptional care. Aslaan is preparing for its Grand Launch on May 1, 2026, and is assembling a founding team committed to setting a new benchmark for healthcare in Egypt. Role Description This is a full-time, on-site Medical Receptionist role based in Marsa Matrouh at Aslaan Ras El Hekma. The Medical Receptionist will greet patients and visitors, manage check-in and check-out processes, and ensure a welcoming and organized front desk environment. Responsibilities include scheduling and confirming appointments, handling incoming calls, directing inquiries to the appropriate departments, and maintaining accurate patient records in alignment with hospital procedures. The role also involves coordinating with clinical staff to support smooth patient flow, processing basic administrative forms, and safeguarding patient confidentiality. The Medical Receptionist will contribute to efficient operations and a positive patient experience in a fast-paced medical setting. Qualifications Candidates should possess strong Receptionist Duties and Medical Office skills, including front desk operations and patient-facing administrative support. Candidates should possess Appointment Scheduling skills, including managing calendars, coordinating follow-ups, and optimizing patient flow. Candidates should possess effective Phone Etiquette skills for handling high call volumes, triaging inquiries, and providing clear, professional communication. Candidates should possess knowledge of Medical Terminology to support accurate documentation and effective communication with clinical teams. Additional beneficial qualifications include prior experience in a hospital or clinic, familiarity with electronic health record systems, strong organizational and multitasking abilities, and proficiency in basic computer applications. Strong interpersonal skills, attention to detail, reliability, and a commitment to patient-centered service are essential; fluency in English and Arabic is an advantage.

<p>Work as "Accountant Support for our software", and give our customers sufficient support to use our cloud ERP software (Daftra), efficiently.</p><p><strong>Responsibilities include, but are not limited to:</strong></p><ul><li><p>Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.</p></li><li><p>Guide the customer to the best practice of using our software to fit their business needs and requirements.</p></li><li><p>Answer our customer's questions via our call center and resolve their issues via phone, email, or chat.</p></li><li><p>Handling complaints.</p></li><li><p>Hold online meetings with the clients to demonstrate/explain the product's technicalities or to solve critical problems.</p></li><li><p>Testing the system and reporting if there are any bugs.</p></li></ul><p><strong>Working Conditions:</strong></p><ul><li><p>5 working days, 8 working hours.</p></li><li><p>Rotational shifts (24/7) on a monthly basis.</p></li><li><p>Rotational days off on a monthly basis.</p></li></ul><p></p>

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, consultative, and innovative outsourcing solutions that support diverse business needs and help clients focus on their core operations. With strong global coverage and deep cultural understanding, ETISAL International tailors services to enhance customer experience and operational efficiency. The company is committed to first-class quality, the value of human capital, and the use of state-of-the-art technologies and best practices. ETISAL International continually improves its management and operational standards with an emphasis on transparency, flexibility, integrity, and exceeding client expectations. Role Description The Customer Service Specialist / Dubai Freezone role is a full-time, on-site position based in Cairo, Egypt. In this role, the specialist will handle inbound and outbound customer interactions, respond to inquiries, and resolve issues efficiently and professionally. Daily tasks include managing phone calls and other communication channels, providing accurate information about products and services, and documenting interactions in internal systems. The specialist will work to enhance customer satisfaction by delivering a positive experience, following established procedures, and escalating complex cases when necessary. Collaboration with team members and supervisors to meet performance targets and service level agreements is an essential part of the role. Qualifications Strong Customer Service and Customer Support skills, with the ability to handle diverse inquiries and resolve issues effectively. Focus on Customer Satisfaction and Customer Experience, demonstrating empathy, patience, and a client-centered approach. Professional Phone Etiquette, including clear communication, active listening, and courteous interaction across all channels. Good command of English and Arabic, both spoken and written. Previous experience in call centers, BPO, or customer-facing roles is preferred. Ability to work on-site in Cairo, Egypt, and maintain flexible availability as required. Strong problem-solving skills, attention to detail, and ability to work under pressure while meeting performance targets. Basic computer literacy and familiarity with CRM or contact center systems are beneficial.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li><p><span><span>Interact with customers over the phone to understand their banking needs.</span></span></p><br></li><li><p><span><span>Provide excellent customer service to achieve customer loyalty.</span></span></p><br></li><li><p><span><span>Resolve problems over the telephone on the spot.</span></span></p><br></li><li><p><span><span>Convert sales opportunities to meet financial targets.</span></span></p><br></li><li><p><span><span>Clarify and explain procedures and products over the telephone.</span></span></p><br></li><li><p><span><span>Capture and report customer feedback towards continual product development.</span></span></p><br></li><li><p><span><span>Operates in a Call Centre environment where the interface with customers is over the telephone.</span></span></p><br></li><li><p><span><span>Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.</span></span></p><br></li><li><p><span><span>Mostly related to explaining procedures or providing information regarding retail banking products.</span></span></p><br></li></ul><p><span><span>Also involves root cause analysis and reversals of charges and fees when necessary.</span></span></p><br><br> </div>

Company Description Alorica is a global customer experience (CX) provider focused on creating customers for life by designing interactions that elevate client brands. As a full-service CX partner, the company supports organizations from strategy through execution, combining proven performance, deep industry expertise, and advanced technology to deliver measurable results. Alorica is known for pioneering customer experiences, challenging convention, and building strong, values-driven relationships grounded in integrity and authenticity. With about 100,000 professionals in 17 countries, Alorica serves over 250 brands in more than 75 languages. Applicants can explore additional opportunities and learn more about the culture at alorica.com/careers. Role Description This is a full-time, on-site Customer Service role for an English account, based in Giza. The professional in this position will handle inbound and outbound customer interactions, respond to inquiries, resolve issues, and provide accurate information about products and services. They will document each interaction clearly, follow established procedures and quality guidelines, and escalate complex cases when necessary. Daily activities include using computer systems and communication tools, meeting performance targets such as customer satisfaction and call handling metrics, and collaborating with supervisors and peers to improve the customer experience. Qualifications Strong English communication skills, including clear speaking, active listening, and professional writing. Customer service capabilities such as problem-solving, conflict resolution, empathy, and patience. Basic computer literacy and ability to learn customer support systems, CRM tools, and call-center software. Time-management and organizational skills to handle multiple tasks, meet performance goals, and follow set procedures. Ability to work on-site in Giza, with flexibility for shift-based schedules, including evenings, weekends, or holidays as needed. Previous experience in customer service, contact centers, or related fields is preferred but not always required. High school diploma or equivalent; post-secondary education is a plus. Commitment to Alorica’s values of integrity, authenticity, and delivering excellent customer experiences.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>Why join us</strong></span><br><span>To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA’s).&nbsp;Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development). Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.</span><br>&nbsp;<br><span><strong>What you’ll do:</strong></span><br><ul><li><span>Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.</span></li><li><span>Provide excellent client management support, improve client engagement and resolve the majority of client enquiries at the first point of contact.</span></li><li><span>Manage the delivery and resolution of all customer complaints for all CMB customer segments in MENA (except UAE).</span></li><li><span>Plan and prioritize work appropriately, address complaints in order of urgency and keep the customer informed throughout the process.</span></li><li><span>Staff is also responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP.</span></li><li><span>Receive/make calls/Emails from/to customers (internal/ external) and act effectively on all customer feedback</span></li></ul><br><ul><li><span>Work productively, professionally and demonstrate ways to improve customer service and regularly contributes to professional and&nbsp;</span></li></ul><br><ul><li><span>Meet targets on productivity and accuracy as per the targets and metrics defined for the process.</span></li></ul><br><span><strong>What you will need to succeed in the role</strong></span><br><ul><li><span>Fluent in English.</span></li><li><span>Exceptional Client focus and orientation</span></li><li><span>Interpersonal, verbal and written communication skills.&nbsp;&nbsp;</span></li><li><span>Ability to communicate efficiently with local and global teams</span></li><li><span>Excellent organizational and time management skills&nbsp;</span></li><li><span>Ability to multi-task, depending on the criticality of the tasks.&nbsp;&nbsp;</span></li><li><span>Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.</span></li></ul>&nbsp;<br><span><strong>What additional skills will be good to have?&nbsp;</strong></span><br><ul><li><span>Experience and proficiency with web-based technologies.&nbsp;</span></li><li><span>Position requires technical knowledge where GPS experience is asset.</span></li><li><span>MS office.</span></li><li><span>MI and Reporting/ Real time management.</span></li></ul><br><span><strong>You’ll achieve more at HSBC </strong></span><br><span>HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible work and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”</span><br>&nbsp;<br><span>Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</span><br><span><strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***</strong></span><br><br> </div>

<p>Bilingual Sourcing Expert English/Arabic Location: Remote / Work From Home Schedule: Part-Time, 20 25 Hours per Week Hours: Monday Friday, approximately 1:00 PM 6:00 PM Eastern Time Language Requirement: Fluent in English and Arabic Position Summary We are looking for a Bilingual Sourcing Expert who is fluent in both English and Arabic to help recruit and support Arabic-speaking candidates located in Michigan. This is a remote, work-from-home position focused on finding candidates, communicating with them throughout the hiring process, and helping them complete all necessary application and new-hire paperwork.</p><h3>Job Duties</h3><ul><li>Search resumes and job boards for qualified Arabic-speaking candidates in Michigan.</li><li>Call and text prospective candidates about available job opportunities.</li><li>Conduct initial phone screenings to determine candidate qualifications and availability.</li><li>Schedule qualified candidates for in-person interviews.</li><li>Follow up with candidates to ensure they attend scheduled interviews and appointments.</li><li>Assist candidates with completing applications and required new-hire paperwork.</li><li>Answer candidate questions regarding job opportunities, the application process, interviews, and onboarding.</li><li>Maintain accurate candidate information and recruiting records.</li><li>Provide regular updates on recruiting activity and candidate status.</li></ul><h3>Requirements</h3><ul><li>Fluent in English and Arabic speaking, reading, and writing.</li><li>Strong communication and customer-service skills.</li><li>Comfortable making a high volume of phone calls and sending text messages.</li><li>Organized and able to follow up with multiple candidates at the same time.</li><li>Comfortable using computers, email, texting, and online recruiting systems.</li><li>Reliable and able to work independently from home.</li><li>Must have reliable high-speed internet .</li><li>Must have a Bluetooth headset/device suitable for making recruiting calls.</li><li>Must be available to work 1:00 PM 6:00 PM Eastern Time, Monday through Friday .</li><li>Previous recruiting, staffing, customer service, call center, or administrative experience is preferred but not required.</li><li>This is a great opportunity for someone who enjoys talking with people, building relationships, and helping candidates find employment.</li><li>Must have the technical equipment and availability to complete the job.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Must have the technical equipment and availability to complete the job. </p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Responsible for day-to-day administration/Project-based tasks of Next Generation Firewalls, Web Application firewalls, Network Admission Control, Routers, and legacy &amp; SDN Switches to meet the business requirements Applies software patches whenever requested either remotely or on-site.<br> Provides 24x7 on-call/on-site support whenever preformation the duty of on-call, which has roaster that is rotated, or for emergency needs Diagnoses and resolve the network problems in short periods.<br> Suggest improvements including permanent and workaround solutions for improvement of EBC Network &amp; security infrastructure‘s resilience, Flexibility, and scalability.<br> Coordinates with the Security Operations Center to defend proactively against the known exploit Monitor, and report Network Security performance and integrity Acts as the primary interface with vendors including ISPs for resolving Network &amp; Security reported issues.<br> Implementing disaster recovery procedures.<br> Communicate with end-users, and customers when needed Investigates validity and responds to reported vulnerabilities received from all security control units Create and maintain comprehensive network documentation, including network diagrams, configurations, and standard operating procedures.<br> This documentation ensures that the network infrastructure is well-documented, facilitating efficient troubleshooting, maintenance, and future network expansions.<br> Collaborate with cross-functional teams, such as system administrators to ensure the seamless integration of network Security services with other IT systems.<br> They may also lead or participate in projects related to network upgrades, migrations, and expansions.<br> Bachelor's degree in engineering, computer science or a related field is a must 5+ years of professional experience Strong experience in standard Enterprise Network Firewalls, and WAF solution.<br> TCP, IP, ARP, Ethernet, OSPF, EIGRP, and optionally BGP, and encrypted tunneling protocols.<br> Administering enterprise networks in mission-critical, 24x7 production environment.<br> CCNP Enterprise, and NSE4 are a must TMOS 201, PCNSA, and DCACI are optional.<br>C39. ITIL concepts such as Incident, Change, and Problem Management.<br> Bachelor's degree in engineering, computer science or a related field is a must PCI-DSS, ISO 27001</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Bilingual Sourcing Expert – English/Arabic Location: Remote / Work From Home Schedule: Part-Time, 20–25 Hours per Week Hours: Monday–Friday, approximately 1:00 PM–6:00 PM Eastern Time Language Requirement: Fluent in English and Arabic Position Summary We are looking for a Bilingual Sourcing Expert who is fluent in both English and Arabic to help recruit and support Arabic-speaking candidates located in Michigan.<br> This is a remote, work-from-home position focused on finding candidates, communicating with them throughout the hiring process, and helping them complete all necessary application and new-hire paperwork.<br> Job Duties Search resumes and job boards for qualified Arabic-speaking candidates in Michigan.<br> Call and text prospective candidates about available job opportunities.<br> Conduct initial phone screenings to determine candidate qualifications and availability.<br> Schedule qualified candidates for in-person interviews.<br> Follow up with candidates to ensure they attend scheduled interviews and appointments.<br> Assist candidates with completing applications and required new-hire paperwork.<br> Answer candidate questions regarding job opportunities, the application process, interviews, and onboarding.<br> Maintain accurate candidate information and recruiting records.<br> Provide regular updates on recruiting activity and candidate status.<br> Requirements Fluent in English and Arabic — speaking, reading, and writing.<br> Strong communication and customer-service skills.<br> Comfortable making a high volume of phone calls and sending text messages.<br> Organized and able to follow up with multiple candidates at the same time.<br> Comfortable using computers, email, texting, and online recruiting systems.<br> Reliable and able to work independently from home.<br> Must have reliable high-speed internet .<br> Must have a Bluetooth headset/device suitable for making recruiting calls.<br> Must be available to work 1:00 PM–6:00 PM Eastern Time, Monday through Friday .<br> Previous recruiting, staffing, customer service, call center, or administrative experience is preferred but not required.<br> This is a great opportunity for someone who enjoys talking with people, building relationships, and helping candidates find employment.<br> Must have the technical equipment and availability to complete the job.<br></span> </div>

<p>About the role: As a Senior Customer Service Coordinator you will be responsible for managing the customer s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.</p><p>Day-to-Day Responsibilities:</p><ul><li>Handling calls and messages from customers, partners, and prospects from our inbound channel</li><li>Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely</li><li>Act as a role model and mentor to the Associates and Coordinators</li><li>Responsible for floor support, supporting the team-leader in assisting the team with complex situations</li><li>Collaborating with the rider support team and merchant team as such to ensure the timely and accurate delivery of orders</li><li>Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction</li><li>Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment</li><li>Escalating issues such as repeated patterns of failure points to the Escalations team or line manager where applicable</li><li>Staying up-to-date on company policies and procedures to provide accurate information to customers</li><li>Participating in initiatives designed to improve customer satisfaction and business performance</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; bachelor's degree preferred.</li><li>Minimum 3+ years of experience in customer service or call center roles</li><li>Ability to multitask and handle high call volumes</li><li>Effective time management &amp; organizational skills</li><li>Exceptional interpersonal and problem-solving skills</li><li>Flexible schedule and open to work on a rotational shift basis, including weekends</li><li>Genuine care and concern for customer concerns and satisfaction</li><li>Strong communication skills in English, both verbal and written</li></ul>

<p>About the role: As a Senior Customer Service Coordinator you will be responsible for managing the customer s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback. Day-to-Day Responsibilities: Handling calls and messages from customers, partners, and prospects from our inbound channel Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely Act as a role model and mentor to the Associates and Coordinators Responsible for floor support, supporting the team-leader in assisting the team with complex situations Collaborating with the rider support team and merchant team as such to ensure the timely and accurate delivery of orders Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment Escalating issues such as repeated patterns of failure points to the Escalations team or line manager where applicable Staying up-to-date on company policies and procedures to provide accurate information to customers Participating in initiatives designed to improve customer satisfaction and business performance</p><p><strong>Desired Candidate Profile</strong></p>High school diploma or equivalent; bachelor's degree preferred. Minimum 3+ years of experience in customer service or call center roles What you will bring Ability to multitask and handle high call volumes Effective time management &amp; organizational skills Exceptional interpersonal and problem-solving skills Flexible schedule and open to work on a rotational shift basis, including weekends Genuine care and concern for customer concerns and satisfaction Strong communication skills in English, both verbal and written

We’re Hiring: Part-Time English Instructor / Customer Support Trainer – Onsite | Alexandria We are looking for fluent English speakers to join our team as Part-Time English Instructors / Customer Support Trainers in Alexandria.<br>The role focuses on educating and preparing candidates on how to join and succeed in English Customer Support roles.<br>Responsibilities:Train candidates on spoken English and communication skills. Guide candidates on the basics of English Customer Support roles. Teach professional phone, email, and chat communication. Help candidates improve pronunciation, fluency, confidence, and customer handling skills. Provide practical examples, role plays, and interview preparation. Requirements:Excellent English fluency, especially spoken English. Previous experience in English customer support, call centers, training, or teaching is preferred. Strong communication and presentation skills. Ability to engage and motivate learners. Availability to work part-time onsite in Alexandria. Job Details:Position: English Instructor / Customer Support Trainer Employment Type: Part-time Location: Onsite – Alexandria