Call Center Jobs in Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li><p><span>To monitor of calls / chats and evaluate performance of &nbsp;staff with regards to the quality of their service and sales techniques.</span></p><br></li><li><p><span>To conduct mystery shopping to customers &amp; staff to measure their overall satisfaction with the call experience.</span></p><br></li><li><p><span>To assist in evaluating overall quality of calls for the center and make necessary recommendations to raise the standard.</span></p><br></li><li><p><span>Provide feedback and suggestion on improving &nbsp;service scripts to achieve quality requirements.</span></p><br></li><li><p><span>To track that &nbsp;service promises &nbsp;made are fulfilled from end to end &amp; check gaps in processes/ fulfillments/execution.</span></p><br></li><li><p><span>To assist in the capture and report of customer feedback towards continual product development and make recommendations for product / process improvements based on the customer experience and feedback.</span></p><br></li><li><p><span>Think creatively and challenge existing procedures to facilitate ongoing change based on customer feedback.</span></p><br></li></ul><p><span><span>To work closely with QCC, team leaders and Unit Manager to make recommendations for training and dispel any ambiguity</span></span></p><br><br> </div>

<p><h4>Position summary</h4> <p>Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., restaurant & bar, front desk, business center, lounge, etc.). Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction.</p> <p>Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities. Contact appropriate individual or department (e.g., bellperson, housekeeping, food & beverage server) as necessary to resolve guest call, request, or problem.</p> <p>Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist</p><p></p>

<p>We are seeking to hire distinguished talent to work from our main headquarters in Mansoura, Egypt, for the following positions: 1. Customer Care Pharmacists (Call Center) Key Responsibilities (vary by position): Providing accurate and professional pharmaceutical consultations to customers over the phone. Following up on and executing internal processes related to the delivery of pharmaceutical products and services. Ensuring compliance with professional, regulatory, and quality standards. Working within an integrated team to enhance customer experience and ensure operational efficiency. Handling inquiries and complaints with professionalism to resolve them effectively. </p><p><strong>Desired Candidate Profile</strong></p><p>Application Requirements:<br>Hold a Bachelor's Degree in Pharmacy .<br>Practical experience of at least one year working inside a pharmacy.<br>Good command of the English language (written and spoken).<br>Ability to be flexible with work schedules .<br>Must not be older than 30 years .<br>Excellent verbal and written communication skills.<br>Ability to work under pressure in a fast-paced environment.<br>Commitment to the highest standards of professional ethics.</p>

<p><strong><em>About VOIS</em></strong></p><p>VOIS provide innovative solutions and services in the telecommunications industry. Our focus is on delivering seamless connectivity, exceptional customer service, and cutting-edge technology to our clients.<br><br><strong><em>Job Description</em></strong></p><ul><li><p>Act as a front-line interface with customers of Vodafone Ireland Customers.</p></li><li><p>Role involves responding to customers over the phone and resolving their inquiries.</p></li><li><p>Maintaining the customer experience and providing the best image to the company.<br>&nbsp;</p></li></ul><p><strong><em>Benefits</em></strong></p><ul><li><p><strong>Very Attractive Package.</strong></p></li><li><p><strong>We work in a hybrid module (2 days a week from Office).</strong></p></li><li><p>Laptop/PC provided from the company + Internet allowance.</p></li><li><p>5 working days + 2 days off (Rotational).</p></li><li><p>Annual balance.</p></li><li><p>Profit share.</p></li><li><p>Social, Medical insurance and life insurance.</p></li><li><p>Annual Salary Increase.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Fluent in English <strong>C1 </strong>is a Must.</p></li><li><p><strong>Graduates and drop out are welcome to apply.</strong></p></li><li><p>Egyptian Nationality is a must.</p></li><li><p>Having experience in Call Center (English Account) is a plus.</p></li><li><p>Soft and Communication skills.</p></li><li><p>Males &amp; Females are welcome to apply.</p></li></ul><p></p>

<p>• Monitor warranty budget and expenditures.</p><p>• Review, investigate and approve warranty claims cases based on pre-identified policies and on timely basis.</p><p>• Monitor, review and solve customer complains.</p><p>• Review, investigate and handle cases related to customer protection agency till closed.</p><p>• Train service, call center, sales, all stakeholder personnel on warranty policies and procedures, existing and new products.</p><p>• Confer with suppliers by preparing, communicating and follow-up warranty claims and until product/spare parts replaced or value reimbursed.</p><p>• Confer with logistics team and customs clearance to obtain and satisfy spare parts ordering requirements.</p><p>• Monitor main warehouse/branches/3rd party spare parts stock and reordering.</p><p>• Forecasting spare parts volume requirements based on sales/service plans.&nbsp;</p><p><br></p><p><strong>Requirements</strong></p><ul><li><p> A minimum of Bachelor of engineering majored in electric/mechanics/electronics, post graduate education is preferred.</p></li><li><p> Up to 4 years’ experience in similar position.</p></li><li><p>Experience in appliances industry. </p></li><li><p>Exceptional communication both written and verbal.</p></li><li><p>Team management skills. </p></li><li><p>High end customer service.</p></li></ul><ul><li><p> Problem solving.</p></li><li><p>Excellent computer skills (MS Office).</p></li><li><p>Good English language. </p></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span><strong>French</strong></span></span><strong> Speaking call center agent&nbsp;</strong><br><span><span><strong>About the job</strong></span></span><br><strong>Key Responsibilities:</strong><br><ul><li><p>Handle inbound calls providing detailed information on visa requirements and application procedures</p><br></li><li><p>Assist customers with completing online visa application forms</p><br></li><li><p>Comprehend customers' queries / complaints / comments</p><br></li><li><p>Display empathy/ understanding of the issue/ concern towards the customer</p><br></li><li><p>Provide quick and effective resolution to customers' queries</p><br></li><li><p>Talks in a way the customer can understand</p><br></li><li><p>Is able to handle pressure situations and complaints of irate customers</p><br></li><li><p>Works accurately and with an eye for details</p><br></li><li><p>Is able to use automated information systems to analyze the customer's situation</p><br></li></ul><strong>Eligibility:</strong><br><ul><li>HSC / Graduate freshers can apply with zero experience&nbsp;<br></li><li><p>Minimum 6 months experience in Customer Service</p><br></li><li><p>Good English &amp; <span><span>French</span></span> (B2 level) Communication Skills</p><br></li><li><p>Excellent real writing/verbal skills</p><br></li><li><p>Ensure adherence to daily activities assigned</p><br></li></ul><strong>Technical Competencies: Job related</strong><br><ul><li><p>Prefer having typing Speed +25 wpm with 90% accuracy</p><br></li><li><p>MS office knowledge mandatory</p><br></li><li><p>Basic computer knowledge</p><br></li><li><p>Language - <span><span>French</span></span> and English B1 - B2</p><br></li></ul><br> </div>

<ul><li><p>Confirm customer orders via phone calls.</p></li><li><p>Respond to customer inquiries through WhatsApp, Facebook, and email.</p></li><li><p>Welcome and assist walk-in customers at the office to support sales.</p></li><li><p>Follow up on shipments and returns with the shipping company.</p></li><li><p>Coordinate with the Operations and Warehouse teams to resolve any order-related issues.</p></li><li><p>Handle customer complaints and ensure timely resolution while following up until the issue is fully resolved</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>0–2 years of experience in Customer Service, Call Center, or a related field.</p></li><li><p>Excellent communication and interpersonal skills.</p></li><li><p>Strong problem-solving and customer handling abilities.</p></li><li><p>Good command of Microsoft Office, especially Excel.</p></li><li><p>Ability to handle phone calls, WhatsApp, Facebook, and email inquiries professionally.</p></li><li><p>Strong organizational and time management skills.</p></li><li><p>Ability to work under pressure and manage multiple tasks.</p></li><li><p>Attention to detail and accuracy.</p></li><li><p>Team player with a positive attitude.</p></li><li><p>Previous experience with Shopify or any CRM system is a plus.</p></li><li><p>Bachelor's degree is preferred</p></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Education Mandatory: H Sc. &amp; Graduate in any discipline Desirable: Travel / Hospitality Industry Experience  Min 1 year prior work experience in a Domestic or International process Inbound  Should have prior experience of taking calls  Excellent call management skills  Handle irate customers Outbound  Should ensure that the daily targets assigned are completed on time  Excellent real writing/verbal skills  Ensure adherence to daily activities assigned Sales  Should have prior experience of working in a Sales process  Should be keen on meeting daily targets  Should be self-motivated Language  Arabic Soft Skills:  Excellent communication skills to handle interactions  Be Fluent in speech  Create a WOW exp. for the customer (c-Sat)  Good typing speed  Meet deliver expectations as per defined KRA’s"<br></p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Replacement of staff&nbsp;</p><br><p>Ghousiya Sultana -<span>59445</span></p><br><span><span>Job Purpose</span></span><p><span><span>To delight internal and external customers over the phone ( inbound &amp; outbound -call back)</span></span></p><br><ul><li><span><span>Interact with customers over the phone, chat , email to understand their banking needs.</span></span></li><li><span><span>Provide excellent customer service to achieve customer loyalty.</span></span></li><li><span><span>Resolve problems over the live chat, email or telephone.</span></span></li><li><span><span>Convert sales opportunities in order to meet financial targets.</span></span></li><li><span><span>Clarify and explain procedures and products over the telephone.</span></span></li><li><span><span>Capture and report customer feedback towards continual product development.</span></span></li></ul><br><span><span>Key Result Areas&nbsp;</span></span><p><span><span>Achieve the required KPI set in term of</span></span></p><br><p><span><span>Adherence</span></span></p><br><p><span><span>CRD</span></span></p><br><p><span><span>AHT</span></span></p><br><p><span><span>Quality score</span></span></p><br><p><span><span>post call suveuy</span></span></p><br><p><span><span>NPS</span></span></p><br><br><span><span>Key Result Areas (Continued)</span></span><ul><li><span><span>Operates in a Call Centre environment where the interface with customers is over the telephone.</span></span></li><li><span><span>Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.</span></span></li><li><span><span>Mostly related to explaining procedures or providing information regarding retail banking products.</span></span></li><li><span><span>Also involves root cause analysis and reversals of charges and fees when necessary.</span></span></li></ul><br><span><span>Knowledge, Skills and Experience</span></span><br><span><span>Knowledge, Skills and Experience (Continued)</span></span><ul><li><span><span>University Graduate (preferably with some finance / banking or maths component).</span></span></li><li><span><span>1 – 3 years experience</span></span></li><li><span><span>Very customer focused</span></span></li><li><span><span>Computer literate</span></span></li><li><span><span>Excellent communication skills</span></span></li><li><span><span>Strong listening skills.</span></span></li></ul><br><br><br> </div>

<p>Achieve the strategic objectives and KPIs for the assigned DCs. Plan and implement the tactical plan for each DCs for new donors' recruitment and retention. Accountable for achieving the budget and operational KPIs for the assigned DCs. Ensure the efficient data collection, reporting for the assigned DCs. Insure the implementations of any initiatives/projects with proper follow up and reporting. Explore opportunities for new donor recruitment to meet the planned budget. Execute the marketing plans through the donor relations and plasma awareness representatives. Harmonize the workflow between different stakeholders involved in donor recruitment and service as well as the donor centers. Keep an efficient donor recruitment and retention cycles through the implementation of the strategic plans and tactics. Supervise and monitor the DRR team performance and continuously enhance the efficiency of processes established for donor services in assigned donation centers. Supervise and monitor the plasma awareness team performance and donor's recruitment activities. Generate analytics and insights for donor conversion, donor retention per each center. Mitigate risks that might affect donor centers performance or GEPD image. Ensure the generation of high-quality analytical reports with timely communication with the relevant stakeholders. Collaborate with other DRR supervisors for sharing experiences, alignment to achieve the overall Plasma operations strategic objectives. Collaborate with the call center team to achieve the overall donors recruitment and retention objectives.</p><p><strong>Desired Candidate Profile</strong></p><p>Establish a work environment that foster operational excellence. Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas. Provide regular feedback and coaching for employees. Develop and retain talents, through regular meetings, goal check-ins, development plans, etc. Administer regular check-ins and year-end performance review and development plans, etc. Support and conduct teams' trainings. Ensure that the donor relations representatives and plasma awareness representatives are operating with high compliance level to company's policies, procedures and regulations.</p>

???? WE’RE HIRING!<br><br>Sales Agent – KSA Market | English Speaker ????????<br><br>???? Ready to Build Your Sales Career?<br><br>If you’re confident speaking English, enjoy dealing with customers, and are motivated by targets, commissions, and career growth, this is your chance to join our growing KSA Market Sales Team!<br><br>???? Your Role<br><br> Handle outbound sales calls with with foreign customers Build strong relationships and understand customer needs Follow up with leads and turn opportunities into sales Present suitable solutions and handle objections Negotiate and close deals Achieve daily, weekly, and monthly sales targets Maintain accurate lead and customer information on CRM<br><br>???? What We’re Looking For<br><br> 6 months – 2 year of experience in Sales / Telesales / Call Center Sales English Speaker – B1+ or above Excellent spoken English and confident communication Comfortable handling sales calls and meetings in English Strong persuasion, negotiation, and closing skills Energetic, ambitious, and highly target-driven Strong follow-up and customer-handling skills Own laptop available for work<br><br>???? What You’ll Get<br><br>Competitive Salary + Attractive Bonus ⏰ Flexible Working Hours ????️ Friday & Saturday Off ???? Social & Medical Insurance???? Training & Continuous Development???? Clear Career Growth Opportunities???? Supportive & Dynamic Work Environment<br><br>???? Don’t Miss Your Next Opportunity!<br><br>If you have the English, ambition, and sales mindset, apply now and start your journey with our KSA Market team!<br><br>???? Apply now via Linked In Easy Apply and submit your updated CV.

???? WE’RE HIRING!<br><br>Sales Agent – KSA Market | English Speaker ????????<br><br>???? Ready to Build Your Sales Career?<br><br>If you’re confident speaking English, enjoy dealing with customers, and are motivated by targets, commissions, and career growth, this is your chance to join our growing KSA Market Sales Team!<br><br>???? Your Role<br><br> Handle outbound sales calls with with foreign customers Build strong relationships and understand customer needs Follow up with leads and turn opportunities into sales Present suitable solutions and handle objections Negotiate and close deals Achieve daily, weekly, and monthly sales targets Maintain accurate lead and customer information on CRM<br><br>???? What We’re Looking For<br><br> 6 months – 2 year of experience in Sales / Telesales / Call Center Sales English Speaker – B1+ or above Excellent spoken English and confident communication Comfortable handling sales calls and meetings in English Strong persuasion, negotiation, and closing skills Energetic, ambitious, and highly target-driven Strong follow-up and customer-handling skills Own laptop available for work<br><br>???? What You’ll Get<br><br>Competitive Salary + Attractive Bonus ⏰ Flexible Working Hours ????️ Friday & Saturday Off ???? Social & Medical Insurance???? Training & Continuous Development???? Clear Career Growth Opportunities???? Supportive & Dynamic Work Environment<br><br>???? Don’t Miss Your Next Opportunity!<br><br>If you have the English, ambition, and sales mindset, apply now and start your journey with our KSA Market team!<br><br>???? Apply now via Linked In Easy Apply and submit your updated CV.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Overview Integrant is seeking a Senior Lead Network &amp; Infrastructure Engineer with 14+ years of experience to provide technical leadership in a fast-paced, complex HPC and AI environment.<br> This is a multi-disciplinary senior role: the core is deep network engineering across Ethernet and InfiniBand fabrics, ideally complemented by hands-on experience in high-performance storage and/or Linux systems operations (SysOps).<br> The Senior Lead owns fabric architecture and performance, acts as the highest technical escalation point, and works across engineering, platform, storage, and client teams.<br> Adaptability, ownership, and clear communication are key to success in an environment where network performance is critical.<br> Responsibilities Develop network configurations and architectures Operate, maintain, and support Ethernet and InfiniBand networks in a high-performance computing (HPC) and AI environment.<br> Perform ongoing maintenance, upgrades, and lifecycle management of network equipment.<br> Monitor network health, performance, and capacity to ensure reliable, low-latency data flow.<br> Respond to and resolve network and server-related incidents in a timely manner.<br> Run hardware diagnostics and coordinate replacement of failing network components.<br> Support and maintain Linux-based HPC and AI platforms across a wide range of technologies.<br> Collaborate with senior network engineers, software teams, and platform teams on network efficiency, reliability, and security.<br> Assist with configuration, deployment, and operational support of InfiniBand and Ethernet fabrics.<br> Develop and maintain operational documentation, including configuration examples, build guides, and best practices.<br> Support on-site staff during hardware updates, card replacements, and infrastructure changes.<br> Stay current with advancements in data center networking, HPC interconnects, and AI infrastructure technologies.<br> Work within the client ticketing / IT service management system (e.<br>g., TopDesk) to manage incidents and service requests to SLA.<br> Build and maintain automation and tooling (scripting, monitoring integrations, infrastructure-as-code) to improve operational efficiency.<br> Collaborate with software, platform, storage, and client teams on efficiency, reliability, and security.<br> Own the quality of operational documentation: configuration examples, build guides, runbooks, and best practices.<br> Lead design reviews and knowledge-sharing.<br> Work Conditions Participate in a weekly on-call rotation and respond to network and infrastructure issues after hours when required.<br> Salary paid in USD Six-month career advancing opportunities Supportive and friendly work environment Premium medical insurance [employee +family] English language development courses Interest-free loans paid over 2.<br>5 years Technical development courses Employment referral program Premium location in Maadi Social insurance 14+ years of hands-on experience supporting enterprise or data center-scale networks.<br> Experience working in HPC, AI/ML, or performance-sensitive environments.<br> Practical experience administering InfiniBand (Mellanox/NVIDIA) and Ethernet (Cumulus, SONiC) networks.<br> Strong understanding of data center networking concepts, including servers, storage, and high-speed interconnects.<br> Solid knowledge of Layer 2 and Layer 3 networking, including routing and switching fundamentals.<br> Installing, monitoring, and maintaining very large-scale data center networks.<br> Low-latency, high-bandwidth fabric support and performance tuning for distributed compute and GPU workloads.<br> VXLAN/EVPN architectures and routing protocols such as BGP and OSPF.<br> Exposure to communication libraries such as NCCL, UCX, and MPI.<br> Network management and monitoring tools: UFM, OpenSM, NetQ, or similar.<br> Ability to troubleshoot and resolve network issues in complex, distributed environments.<br> Strong documentation and communication skills.<br> Proven ability to work effectively as part of a team and provide operational support.<br> Preferred (Multi-Skill) Qualifications Storage: Hands-on experience with high-performance / parallel storage environments (e.<br>g., Lustre, GPFS/Spectrum Scale, BeeGFS, Ceph, NVMe-oF), including storage networking and I/O performance troubleshooting.<br> SysOps / Linux systems: Production Linux systems administration at scale — provisioning, configuration management (Ansible/Salt), kernel/network stack tuning, schedulers (Slurm), containerization.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Overview Integrant is seeking a Senior Lead Network &amp; Infrastructure Engineer with 14+ years of experience to provide technical leadership in a fast-paced, complex HPC and AI environment.<br> This is a multi-disciplinary senior role: the core is deep network engineering across Ethernet and InfiniBand fabrics, ideally complemented by hands-on experience in high-performance storage and/or Linux systems operations (SysOps).<br> The Senior Lead owns fabric architecture and performance, acts as the highest technical escalation point, and works across engineering, platform, storage, and client teams.<br> Adaptability, ownership, and clear communication are key to success in an environment where network performance is critical.<br> Responsibilities Develop network configurations and architectures Operate, maintain, and support Ethernet and InfiniBand networks in a high-performance computing (HPC) and AI environment.<br> Perform ongoing maintenance, upgrades, and lifecycle management of network equipment.<br> Monitor network health, performance, and capacity to ensure reliable, low-latency data flow.<br> Respond to and resolve network and server-related incidents in a timely manner.<br> Run hardware diagnostics and coordinate replacement of failing network components.<br> Support and maintain Linux-based HPC and AI platforms across a wide range of technologies.<br> Collaborate with senior network engineers, software teams, and platform teams on network efficiency, reliability, and security.<br> Assist with configuration, deployment, and operational support of InfiniBand and Ethernet fabrics.<br> Develop and maintain operational documentation, including configuration examples, build guides, and best practices.<br> Support on-site staff during hardware updates, card replacements, and infrastructure changes.<br> Stay current with advancements in data center networking, HPC interconnects, and AI infrastructure technologies.<br> Work within the client ticketing / IT service management system (e.<br>g., TopDesk) to manage incidents and service requests to SLA.<br> Build and maintain automation and tooling (scripting, monitoring integrations, infrastructure-as-code) to improve operational efficiency.<br> Collaborate with software, platform, storage, and client teams on efficiency, reliability, and security.<br> Own the quality of operational documentation: configuration examples, build guides, runbooks, and best practices.<br> Lead design reviews and knowledge-sharing.<br> Work Conditions Participate in a weekly on-call rotation and respond to network and infrastructure issues after hours when required.<br> Salary paid in USD Six-month career advancing opportunities Supportive and friendly work environment Premium medical insurance [employee +family] English language development courses Interest-free loans paid over 2.<br>5 years Technical development courses Employment referral program Premium location in Maadi Social insurance 14+ years of hands-on experience supporting enterprise or data center-scale networks.<br> Experience working in HPC, AI/ML, or performance-sensitive environments.<br> Practical experience administering InfiniBand (Mellanox/NVIDIA) and Ethernet (Cumulus, SONiC) networks.<br> Strong understanding of data center networking concepts, including servers, storage, and high-speed interconnects.<br> Solid knowledge of Layer 2 and Layer 3 networking, including routing and switching fundamentals.<br> Installing, monitoring, and maintaining very large-scale data center networks.<br> Low-latency, high-bandwidth fabric support and performance tuning for distributed compute and GPU workloads.<br> VXLAN/EVPN architectures and routing protocols such as BGP and OSPF.<br> Exposure to communication libraries such as NCCL, UCX, and MPI.<br> Network management and monitoring tools: UFM, OpenSM, NetQ, or similar.<br> Ability to troubleshoot and resolve network issues in complex, distributed environments.<br> Strong documentation and communication skills.<br> Proven ability to work effectively as part of a team and provide operational support.<br> Preferred (Multi-Skill) Qualifications Storage: Hands-on experience with high-performance / parallel storage environments (e.<br>g., Lustre, GPFS/Spectrum Scale, BeeGFS, Ceph, NVMe-oF), including storage networking and I/O performance troubleshooting.<br> SysOps / Linux systems: Production Linux systems administration at scale — provisioning, configuration management (Ansible/Salt), kernel/network stack tuning, schedulers (Slurm), containerization.<br></span> </div>

Key Responsibilities :<br>Support day-to-day sales and customer-related activities and follow up on customer requirements and orders. Analyze and prepare sales and market data to support business decisions. Maintain and update customer and sales data and ensure data accuracy. Coordinate with different teams to ensure smooth execution of projects, campaigns, and sales activities. Follow up on assigned tasks, deadlines, and action plans with relevant stakeholders. Prepare and maintain reports and presentations related to sales activities. Monitor market and competitor activities and highlight relevant insights. Support the implementation of sales initiatives, offers, and company policies.<br>Qualifications :University Graduate, preferably from a relevant field. Experience or internship in Data Analysis, Sales, Call Center, or Project Coordination is a plus. Good analytical and problem-solving skills. Excellent communication and interpersonal skills. Good command of English. Good MS Excel skills. Strong organizational and follow-up skills. Ability to work effectively with different teams.

Nafham is a personalized learning platform dedicated to empowering students and fostering community growth. We provide online video lessons and tutoring services in Egypt and the Gulf region as well as international curriculums like SAT and IGCSE. Our offerings include life skills courses, from programming to language learning and professional development. Nafham’s mission is to enhance the educational experience and unlock the potential of young individuals across various communities.<br>Job Summary The Customer Service Specialist is responsible for handling customer inquiries, resolving complaints, following up on customer requests, and ensuring a smooth customer experience across all communication channels. The role requires excellent communication skills, problem-solving abilities, and a customer-first mindset.<br>Responsibilities Respond to customer inquiries via phone, Whats App, email, and other communication channels. Handle customer complaints professionally and provide timely resolutions. Follow up on customer requests and ensure they are resolved within the required SLA. Escalate complex cases to the relevant department when necessary. Accurately document all customer interactions and case updates in the system. Coordinate with internal teams to resolve customer issues efficiently. Provide customers with accurate information about our services, instructors, schedules, and policies. Maintain a high level of customer satisfaction and professionalism. Meet daily and monthly productivity and quality targets. Monitor pending cases and ensure timely follow-up until closure. Prepare reports and update customer service trackers as required. Support continuous improvement initiatives by identifying recurring customer issues and suggesting solutions.<br>Qualifications<br>Bachelor's degree Holder1–3 years of experience in Customer Service, Customer Support, or Call Center. Experience in the education or EdTech industry is a plus. Excellent communication and interpersonal skills. Strong problem-solving and conflict-resolution abilities. Ability to multitask and manage a high volume of customer inquiries. Excellent in English is a must

Role Description This is a full-time, on-site role based in Cairo, Egypt for a Customer Support Representative – Technical Account at Foundever. The role involves responding to customer inquiries via phone, email, and chat, providing clear information, guidance, and technical support related to products and services. The representative will troubleshoot issues, document cases accurately in the ticketing system, and follow up to ensure timely resolution and customer satisfaction. Daily activities include collaborating with technical and operations teams, escalating complex problems when needed, and maintaining up-to-date knowledge of product features, policies, and procedures. The role also requires adhering to performance and quality standards, contributing to continuous improvement efforts, and delivering a professional and empathetic customer experience.<br>Qualifications<br> <br>Candidates should possess strong Customer Support and Customer Service skills, with a focus on handling inquiries efficiently and professionally. Candidates should possess a commitment to Customer Satisfaction, including the ability to manage expectations and follow through on resolutions. Candidates should possess excellent Communication skills, both verbal and written, to explain technical and non-technical information clearly. Candidates should possess solid Troubleshooting skills to diagnose issues, identify root causes, and propose effective solutions. Candidates should possess good problem-solving and analytical abilities, with attention to detail in documenting interactions and outcomes. Candidates should possess the ability to work in a fast-paced, team-oriented environment and manage multiple tasks and priorities. Candidates should possess proficiency with common computer applications, CRM or ticketing systems, and the willingness to learn new tools quickly. Candidates should possess a high school diploma or equivalent; post-secondary education in IT, business, or a related field is an advantage, and prior experience in technical customer support or call center environments is preferred.

Company Description Innovative Work Solutions is a leading provider of professional outsourcing services, focused on empowering businesses with flexible and dedicated solutions. The company specializes in delivering seamless customer experiences across diverse industries through its call center and support services. Combining a visionary team, cutting-edge technology, and a client-centric approach, Innovative Work Solutions helps organizations enhance performance and customer satisfaction. By redefining flexibility, professionalism, and excellence in every interaction, the company drives sustainable success for clients worldwide.<br>Role Description This is a full-time, on-site Medical Scribe role based in Heliopolis, reserved for candidates with a background in medicine. The Medical Scribe will document patient encounters in real time, including histories, examinations, assessments, and care plans, following physician guidance and organizational standards. Daily tasks include accurately entering clinical data into electronic health records, organizing medical information, and ensuring documentation completeness and clarity. The role also involves verifying information with clinicians, maintaining confidentiality, and supporting the medical team with administrative and documentation-related tasks to improve workflow efficiency and patient care.<br>Qualifications<br> Candidates should possess strong scribing skills, including real-time clinical documentation and attention to detail. Candidates should possess solid knowledge of medical terminology and human anatomy to accurately interpret and record clinical information. Candidates should possess foundational medical assisting skills to support physicians with documentation-related tasks and workflow. Candidates should possess effective communication skills to interact professionally with healthcare providers and, when needed, patients. Medicine graduates (e.g., MBBS or equivalent) with an understanding of clinical workflows and patient care processes. Ability to work on-site in Heliopolis, maintain confidentiality, and comply with healthcare data protection standards. Strong organizational and time-management skills, with the ability to prioritize tasks in a fast-paced clinical environment. Comfort with electronic health record systems and basic computer proficiency.

Med Net Egypt is one of the leading managed care service organizations that caters to healthcare needs. We are looking for a skilled Medical Team Leader who will manage and direct the approvals team (Inpatient/ Outpatient or both) to assure that all requests are assessed & completed accurately in terms of Quality & SLA according to scope of coverage and medical Guidelines. Assuring effectiveness of workflow in the Medical department along with work distribution to the team.<br>Your Role Oversee inpatient medical operations and ensure team productivity meets set targets and SLAs. Conduct daily audits of medical approvals to ensure compliance with policy coverage and procedures. Identify and investigate potential fraud or abuse cases from providers or clients. Provide medical and technical guidance to department staff and support international accounts. Plan and schedule manpower to optimize operational efficiency. Participate in regional transformation projects and support other Med Net operations when needed. Lead, coach, and develop staff to enhance performance and maintain processing quality. Review treatment plans against medical guidelines, arrange second medical opinions, and monitor admitted cases. Manage case steering by negotiating hospital costs, securing better treatment options, and maintaining referral matrices. Handle provider, client, and insurer inquiries to ensure timely resolution and service excellence. Prepare regular performance and medical trend reports, highlighting savings and operational outcomes. Maintain accurate medical records, update chronic medication reports, and ensure proper documentation filing.<br>Your Profile Bachelor’s degree in medicine.four years' experience in his/her educational field. Experience in medical approval, call center and/or claims activities in the insurance industry or a TPA/MSO company would be a plus. Computer literacy (MS Office, Excel, Power Point) Good command in English Excellent written and verbal communication skills Strong leadership, planning and organizational skills Analytical and problem-solving skills and database management skills Decision making skills

Responsibilities:<br>Oversee the day-to-day operations of properties, including all phases of maintenance of the common areas, buildings, and grounds. Directly supervise outside contractors to ensure properties are properly maintained in accordance with company standards and maintenance agreements. Resolve issues with in-house and outside contractors, establishing priorities to meet maintenance, housekeeping, landscape, and customer service needs. Schedule and supervise all maintenance, landscape, housekeeping, and security plans, and assist with inspections of all areas. Coordinate with other related departments to maintain a smooth workflow and ensure compliance with health and safety legislation. Provide advice on recommendations. Collaborate with the Head of the district to develop and adopt processes and policies for emergency awareness. Manage and prioritize tasks recorded in the call center, conduct analysis to identify areas of success, and take appropriate actions. Respond to complaints and issues from city residents, acting as the owner representative and liaising with the corporate office to resolve related issues. Identify and implement cost-saving measures where appropriate and manage the budget. Act as the main point of contact for internal and external customers seeking support and information regarding the facilities in the city. Respond to and resolve difficult and sensitive inquiries and complaints from residents.<br>Qualifications:<br>BA in Mechanical, Electrical Engineering or any related field10+ years of experience working with real-estate developers or consultancy companies Proven experience in property management or a related field (Residential, Commercial, or Hotels) Strong knowledge of maintenance, housekeeping, and security practices with in-house teams and service providers. Ability to prioritize tasks and manage multiple projects simultaneously Strong problem-solving and decision-making abilities Effective communication and interpersonal skills Ability to work collaboratively with cross-functional teams Ability to work comfortably in a fast-paced environment