Delivery Hero SE jobs
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Jobs Found
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>What's On Your Plate?</strong><br>
Assists Category Manager in:</p><br><ul><li>Collect weekly price quotations from produce suppliers, compile data, and propose items allocations based on cost- supplier service levels</li><li>Collecting retail audit from competition</li><li>Generate daily/weekly availability performance, shrinkage, and sales reports to help drive category insights.</li><li>Set up, launch, and activate promotional campaigns directly within the internal promo tool.</li><li>Visit the central market and get update on new seasonal items available in market and decide on item selection</li><li>Visit to tMart stores to monitor freshness and quality</li><li>Work closely with the demand planners and the suppliers to ensure timely and efficient delivery of fresh food products.</li><li>Working on admin related duties like updating price changes, rank change content update on the app etc</li><li>Following up with suppliers on listings, pricing, product availability</li><li>Any other ad hoc requests from the manager</li></ul><br>Qualifications<br><p><strong>What Did We Order?</strong></p><br><ul><li>You have at least 3+ years of experience in progressive development and management of multiple ultra fresh categories, matured by working for large retailers (FMCG), in an international setting.</li><li>You have technical ultra fresh food knowledge that enables you to provide your manager with accurate information</li><li>Has decent commercial knowledge such as profitability, margin calculations and feasibility and benchmarking knowledge.</li><li>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>Facilities Management & Operations</strong></p><br><ul><li><p>Lead day-to-day FM operations across InstaShop locations — covering reception, maintenance, cleaning, pantry, vending machines, stationery, mail, and archiving.</p><br></li><li><p>Monitor the performance and quality of outsourced services including housekeeping, pest control, and fleet.</p><br></li><li><p>Supervise the FM team, manage workload distribution, and drive strategic planning for team goals and objectives.</p><br></li><li><p>Handle all facilities needs across logistics hubs and dark stores, ensuring timely follow-up and resolution.</p><br></li><li><p>Manage daily operational requests including desk allocation, space utilization, furniture, and parking arrangements.</p><br></li></ul><p><strong>Contract & Vendor Management</strong></p><br><ul><li><p>Supervise renewals and negotiate contracts with external service providers (water dispensers, coffee machines, and other FM services).</p><br></li><li><p>Liaise with maintenance contractors and suppliers for office consumables across all sites.</p><br></li><li><p>Establish and maintain vendor files; verify accuracy of submitted documentation.</p><br></li><li><p>Maintain accurate records of all contracts, annual leases, work orders, service requests, and executed works.</p><br></li></ul><p><strong>Service Quality & Compliance</strong></p><br><ul><li><p>Review and analyze monthly third-party service reports; ensure adherence to KPIs and SLAs.</p><br></li><li><p>Respond to and resolve help desk tickets raised through the Facilities department.</p><br></li></ul><p><strong>Asset & Procurement Management</strong></p><br><ul><li><p>Manage the procurement process ensuring timely purchasing and accurate financial documentation.</p><br></li><li><p>Coordinate the internal and external movement of all company assets.</p><br></li></ul><p><strong>Workplace Projects, Events & People Experience</strong></p><br><ul><li><p>Plan and execute workplace projects, office improvements, and employee-facing events that reflect InstaShop's culture and energize the community.</p><br></li><li><p>Drive people experience initiatives that foster belonging, connection, and community across all locations.</p><br></li><li><p>Develop project plans and timelines ensuring initiatives are delivered on time, on brand, and with measurable impact on employee satisfaction.</p><br></li></ul><br>Qualifications<br><p><strong>Qualifications & Experience</strong></p><br><ul><li><p>Bachelor's degree in Business Administration, Hospitality, Facilities Management, Engineering (Mechanical, Electrical, or Civil), or a related field.</p><br></li><li><p>Minimum 1 years of experience in facilities management, workplace operations, or a similar fast-paced service-delivery environment.</p><br></li><li><p>Solid understanding of building systems, maintenance protocols, and safety standards to effectively oversee vendor performance and ensure service quality.</p><br></li></ul><p><strong>Skills & Competencies</strong></p><br><ul><li><p>Proficiency in MS Office and facilities management tools/systems.</p><br></li><li><p>Strong contract negotiation, vendor management, and organizational skills.</p><br></li><li><p>Ability to multitask and manage multiple stakeholders across locations effectively.</p><br></li><li><p>Excellent communication skills in both English and Arabic.</p><br></li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>Role Summary: </strong><br>
<br>
As an Account Manager at Talabat, you will be responsible for managing and growing<br>
relationships with our restaurant and vendor partners. You will serve as the main point of<br>
contact, helping them optimize their presence on our platform, grow their sales, and<br>
ensure a high level of partner satisfaction.<br>
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<strong>WHAT'S ON YOUR PLATE?</strong><br>
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<strong>Partner Relationship Management:</strong></p><br><ul><li>Build and maintain strong, long-term relationships with existing restaurant and vendor partners.</li><li>Ensure high partner satisfaction and retention through proactive communication, support, and service excellence.</li><li>Serve as a trusted advisor, providing partners with insights that support their business growth on the platform.</li></ul><p><strong>Data-Driven Consulting:</strong></p><br><ul><li>Analyze sales, operational, and engagement data to identify areas for improvement in menu performance, pricing, promotions, and delivery logistics.</li><li>Share actionable recommendations based on performance metrics to drive revenue and efficiency.</li><li>Conduct regular business reviews to align on results, opportunities, and growth plans.</li></ul><p><strong>Account Growth & Optimization:</strong></p><br><ul><li>Identify growth opportunities within the portfolio – upsell services, suggest cross-promotions, and improve partner performance.</li><li>Support partners in optimizing content (e.g., menu structure, images, delivery times) for better customer engagement and conversion.</li><li>Recommend and coordinate marketing campaigns and promotional offers to drive order volume.</li></ul><p><strong>Cross-Functional Collaboration:</strong></p><br><ul><li>Collaborate closely with internal teams such as Marketing, Logistics, and Operations to address partner needs and resolve issues promptly.</li><li>Ensure smooth onboarding, campaign execution, and issue resolution for assigned accounts.</li></ul><p><strong>Contract Management & Compliance:</strong></p><br><ul><li>Negotiate and renew commercial agreements to ensure a fair and strategic partnership.</li><li>Ensure partners comply with service-level agreements and maintain operational standards, including delivery quality and availability.</li></ul><br>Qualifications<br><p><strong>WHAT DID WE ORDER?</strong></p><br><ul><li>Bachelor's degree in Business, Marketing, or a related field.</li><li> 2+ years of experience in Account Management, Sales, or Partner Success (experience in food tech, FMCG, or e-commerce is a plus).</li><li>Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Customer-first mindset with a strong focus on delivering value to partners.</li><li>Self-starter with the ability to work independently in a fast-paced environment.</li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>What’s On Your Plate?</strong></p><br><ul><li><p><strong>Responsible for the operations of the store end to -end operation: Staffing & scheduling, Ordering, Inbound receiving, stocking, Pick orders, pack orders, expense control within set operational standards</strong></p><br></li><li><p><strong>Coordinating and supervising store operations (i.e. selecting people, scheduling shifts, routine and preventive maintenance, …)</strong></p><br></li><li><p><strong>Ensure efficient utilization of pickers with multi tasking role in order to optimize UTRs</strong></p><br></li><li><p><strong>Ordering / Store replenishment: Ensure proper stock in stores (No OOS or OVS) by assessing the inventory and issuing orders based on the input and assessment of demand planner plus physical stock assessment</strong></p><br></li><li><p><strong>Inventory management: Ensuring effective stock control function and practices. Implementation of inventory process to ensure adequate stock levels and accurate inventory </strong></p><br></li><li><p><strong>Inbound receiving: Accurate receiving of orders as per policies & SOP</strong></p><br></li><li><p><strong>Outbound: Efficient and accurate picking and packing of customer orders, as per SOP</strong></p><br></li><li><p><strong>Constantly monitor fulfillment processes and recommend improvements to increase productivity and profits.</strong></p><br></li><li><p><strong>To supervise assigned store, ensure profitability, provide good service and ensure development of employees</strong></p><br></li><li><p><strong>Managing store personnel ensuring effective use of resources and meeting service level standards</strong></p><br></li><li><p><strong>Monitoring, managing and controlling costs against the budget, maximizing cost effectiveness of stores operations</strong></p><br></li><li><p><strong>Ensuring implementation of actions pertinent to store-related shrinkages</strong></p><br></li><li><p><strong>Ensuring that equipment, infrastructure, etc. in stores are used properly and, at all times, maintained in good condition</strong></p><br></li><li><p><strong>Supervising the effective implementation of hygiene, sanitation, security and safety standards, as well as service level standards and ensuring a high level customer service both internally and externally</strong></p><br></li><li><p><strong>Discussing with the Ops manager stores' issues/problems and propose solutions</strong></p><br></li><li><p><strong>Supervise all the maintenance internal activities and / third party suppliers.</strong></p><br></li><li><p><strong>Ensuring appropriate and safe use of material handling equipment</strong></p><br></li></ul><br>Qualifications<br><ul><li><p><strong>You have at least 4 years of experience in supermarket or restaurant </strong></p><br></li><li><p><strong>You are someone energized by the unknown and look forward to learning each day on the job.</strong></p><br></li><li><p><strong>Good communication skills, and always like to be hands-on with several tools.</strong></p><br></li><li><p><strong>Additionally, you have robust interpersonal and intercultural skills. </strong></p><br></li><li><p><strong>Language skills: Fluent English and Arabic would be highly advantageous.</strong></p><br></li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>We are seeking a dynamic and experienced individual to join our team as a Rider Quality & Compliance Logistics Manager. In this role, you will be responsible for overseeing and optimizing the quality and compliance aspects of our rider operations, and ensuring smooth flow and on-ground day to day operations of On-Road Quality Control Patrollers (t-patrollers). </p><br><p>The ideal candidate will have a strong background in logistics, a keen eye for compliance, and a passion for ensuring a seamless and compliant rider experience through a data driven approach.</p><br><p><strong>What’s On Your Plate?</strong></p><br><p>Quality Management:</p><br><ul><li>Develop and implement quality management processes to ensure the highest standards of service and efficiency in rider logistics.</li><li>Conduct regular audits and assessments to identify areas for improvement and ensure adherence to quality standards.</li></ul><p>Compliance Oversight:</p><br><ul><li>Drive the Rider Appearance and Behaviour compliance across the market. </li><li>Ensure the riders are delivering the best in class customer experience through data monitoring.</li><li>Develop and maintain a comprehensive compliance matrix for the riders to ensure the regional requirements are being met. </li><li>Stay informed about local, and regional changes and regulations affecting rider logistics.</li><li>Ensure riders and logistics operations comply with relevant laws, regulations, and industry standards.</li></ul><p>Performance Monitoring & Improvement:</p><br><ul><li>Follow up on key performance indicators (KPIs) for rider Quality logistics scores (RQS) and compliance.</li><li>Regularly assess and analyze performance data to identify trends, areas for improvement, and implement corrective actions / Update compliance matrix when needed.</li><li>Drive the Rider Quality OKR improvement across the market.</li><li>Drive continuous improvement initiatives by identifying opportunities for efficiency and effectiveness in rider logistics.</li><li>Implement best practices and stay abreast of industry trends to enhance the overall quality of rider operations.</li></ul><p>Safety Measures:</p><br><ul><li>Implement and monitor safety measures to ensure the well-being of riders during their operations.</li><li>Collaborate with relevant stakeholders to address safety concerns and implement preventative measures.</li></ul><p>Documentation and Reporting:</p><br><ul><li>Maintain accurate and up-to-date records related to rider compliance and quality.</li><li>Generate regular reports for management, highlighting key performance metrics and compliance status.</li></ul><p>Training and Development:</p><br><ul><li>Collaborate with the training team to create materials that promote adherence to quality and compliance standards.</li><li>Coordinate with the rider training team to design and deliver compliance training programs for riders, ensuring they are well-versed in safety regulations and operational compliance.</li></ul><p>Communication and Collaboration:</p><br><ul><li>Foster strong communication channels with riders, local logistics teams, and regional logistics leadership.</li><li>Collaborate with cross-functional teams, including operations, compliance, and product, to ensure seamless integration of quality and compliance processes.</li></ul><br>Qualifications<br><p><strong>What Did We Order?</strong></p><br><ul><li>Bachelor's degree in Logistics, Supply Chain Management, or a related field.</li><li>Good communication skills in English and Arabic language.</li><li>Confident user of Excel, Google documents, spreadsheets, and smartphone apps.</li><li>Analytical thinker, who is able to find solutions that are practical and effective.</li><li>Excellent leadership skills: Experience with managing a bigger group of people.</li><li>Proven experience in logistics and compliance management, preferably in the transportation or delivery industry.</li><li>Ability to work under pressure, handle stress, and handle many people with different personality types, diverse levels of education and abilities.</li><li>Good understanding of local areas and the street system and road network (must have local Egypt experience) </li><li>Can-do attitude, problem solving skills and passion for the food industry.</li><li>Knowledge of safety protocols and compliance standards.</li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>As an Account Manager at Talabat, you will be responsible for managing and growing relationships with our restaurant and vendor partners. You will serve as the main point of contact, helping them optimize their presence on our platform, grow their sales, and ensure a high level of partner satisfaction.</p><br><p><strong>WHAT’S ON YOUR PLATE:</strong></p><br><p><strong>Partner Relationship Management:</strong></p><br><ul><li><p>Build and maintain strong, long-term relationships with existing restaurant and vendor partners.</p><br></li><li><p>Ensure high partner satisfaction and retention through proactive communication, support, and service excellence.</p><br></li><li><p>Serve as a trusted advisor, providing partners with insights that support their business growth on the platform.</p><br></li></ul><p><strong>Data-Driven Consulting:</strong></p><br><ul><li><p>Analyze sales, operational, and engagement data to identify areas for improvement in menu performance, pricing, promotions, and delivery logistics.</p><br></li><li><p>Share actionable recommendations based on performance metrics to drive revenue and efficiency.</p><br></li><li><p>Conduct regular business reviews to align on results, opportunities, and growth plans.</p><br></li></ul><p><strong>Account Growth & Optimization:</strong></p><br><ul><li><p>Identify growth opportunities within the portfolio – upsell services, suggest cross-promotions, and improve partner performance.</p><br></li><li><p>Support partners in optimizing content (e.g., menu structure, images, delivery times) for better customer engagement and conversion.</p><br></li><li><p>Recommend and coordinate marketing campaigns and promotional offers to drive order volume<strong>.</strong></p><br></li></ul><p><strong>Cross-Functional Collaboration:</strong></p><br><ul><li><p>Collaborate closely with internal teams such as Marketing, Logistics, and Operations to address partner needs and resolve issues promptly.</p><br></li><li><p>Ensure smooth onboarding, campaign execution, and issue resolution for assigned accounts.</p><br></li></ul><p><strong>Contract Management & Compliance:</strong></p><br><ul><li><p>Negotiate and renew commercial agreements to ensure a fair and strategic partnership.</p><br></li><li><p>Ensure partners comply with service-level agreements and maintain operational standards, including delivery quality and availability.</p><br></li></ul><br>Qualifications<br><ul><li><p>Bachelor's degree in Business, Marketing, or a related field.</p><br></li><li><p>2+ years of experience in Account Management, Sales, or Partner Success (experience in food tech, FMCG, or e-commerce is a plus).</p><br></li><li><p>Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights.</p><br></li><li><p>Excellent communication, negotiation, and interpersonal skills.</p><br></li><li><p>Customer-first mindset with a strong focus on delivering value to partners.</p><br></li><li><p>Residency in Alexandria <strong>is a must</strong></p><br></li><li><p>Self-starter with the ability to work independently in a fast-paced environment.</p><br></li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>WHAT’S ON YOUR PLATE?</strong></p><br><ul><li>Responsible for tracking and analyzing the performance of all zones in the related district and tackle operational blockers and provide insights and directions to TLs and identify areas of improvement in each KPI to achieve the organizational goals.</li><li>Responsible for strategic planning and long term initiatives ( On District Level ) to drive the business through the needed direction.</li><li>Responsible for tracking and analyzing 3PL's performance in the assigned district and providing analytical reports and insights on a biweekly basis with the acquisition team to set action plans for the worst offenders and track their progress.</li><li>Running a Monthly live meeting with 3PL owners to share insights and company direction to increase their awareness.</li><li>Responsible for tracking and analyzing vendors performance , focus on the worst offenders performance and raise flags on a weekly basis and share the recommended actions and insights with the VP team and track their progress week over week.</li><li>Responsible for assessment of any internal fleet promotions.</li><li>Responsible for tracking the performance of all t-mart stores in the district assigned and cooperating with the T-mart team for identifying areas of improvements and tackling the operational obstacles and meets with t-mart team responsible for the district on a weekly basis to discuss the stores performance and any operational issues.</li><li>Supervises rider onboarding and training schedule with Rider Trainer. </li><li>Responsible on tracking and investigating all the severe on ground cases with the security team and the control captains. </li><li>Responsible for addressing and resolving day-to-day or unexpected issues outside of the primary scope that may impact the zone's performance.</li></ul><br>Qualifications<br><p><strong>WHAT DID WE ORDER?</strong></p><br><ul><li>Bachelor's degree in logistics or any other related field.</li><li>4-5 Years of full time experience in logistics.</li><li>Data analytics experience.</li><li>Experience with drivers.</li><li>Flexibility.</li><li>Experience managing large groups of people.</li><li>Ability to work under pressure.</li><li>Leadership skills.</li><li>Fluent in both languages Arabic and English.</li><li>Communication skills (Written and Verbal).</li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>As a Sr. Specialist, CX Process Improvement, you will lead the design, development, and continuous improvement of Standard Operating Procedures (SOPs) across Customer Care. You'll drive process efficiency using Lean Six Sigma methodologies, delivering measurable improvements in customer experience and cost to serve. You will own improvement programs end-to-end — from problem definition through execution, measurement, and iteration — across strategic, operational, and quick-win project tiers. This role is hands-on and cross-functional. You will act as a gatekeeper for new market initiatives and service launches — reviewing requirements, mapping to policies, designing SOPs, and cascading changes through Knowledge management. You will also drive agent empowerment by formulating business cases and feature requests, liaising with Product and Tech through delivery and configuration, and connecting frontline operational insights to product decisions.<br>
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<strong>WHAT’S ON YOUR PLATE?</strong><br>
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<em>1. SOP Design & Development:</em><br>
Create high-level blueprints and process maps to identify bottle necks and streamline handoffs Develop comprehensive SOPs that streamline processes, enhance quality, and are clear, concise, and actionable Act as gatekeeper on new market initiatives and service launches — review requirements, map to policies, design SOPs, and cascade to Knowledge change management Ensure consistency and cross-functional alignment in documentation across markets and lines of business.<br>
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<em>2. Program Ownership:</em><br>
Take full ownership of assigned CX-PI programs — define the problem, design the improvement, run pilots, roll out at scale, and iterate using the DMAIC cycle Ensure programs drive measurable improvements in experience and cost Continuously optimise programs through structured testing and feedback loops Anticipate risks, track performance rigorously, and adjust course quickly when results do not meet expectations Document program playbooks so they can be repeated and scaled across markets<br>
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<em>3. Agent Empowerment & Product:</em><br>
Formulate business cases and feature requests based on operational insights and voice of customers and agent feedback Liaise with Product and Tech teams through delivery, configuration, and deployment of new features Configure new features and adjust SOPs accordingly to reflect system changes Connect frontline agent needs to product decisions, ensuring tools and systems support resolution quality Sr. Specialist, CX - Process Improvement<br>
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<em>4. Communication:</em><br>
Share improvement results in a structured, proactive way with leadership and markets Present root cause analyses and recommendations persuasively to senior stakeholders Capture learnings from each program and circulate them as best practices to raise the bar across the CX function<br>
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<em>5. Stakeholder Management:</em><br>
Partner with SSC, local markets and, Product (DH & talabat product) teams to align on priorities and unblock execution Provide the right data and context to help product and tech teams make decisions and prioritize projects with highest impact Escalate blockers and hold stakeholders accountable, while focusing primarily on enabling execution and driving cross-functional alignment on process changes<br>
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<strong>WHAT YOU BRING TO THE TABLE?</strong><br>
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- 5+ years of experience working in contact centers<br>
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- Demonstrated experience in AI projects with partial or full automation projects<br>
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- Demonstrated experience applying Lean Six Sigma or equivalent process improvement methodologies<br>
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- Experience leading projects end-to-end, including timelines, deliverables, and stakeholder communication<br>
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- SOP creation and process mapping proficiency — strong experience developing, maintaining, and visualizing processes using tools like Visio, Figma, Miro, or similar<br>
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- Critical thinking and data analysis proficiency to identify root causes and drive decisions<br>
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- Ability to lead workshops and influence without authority across cross-functional teams<br>
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- Strong written and verbal communication; ability to communicate complex analysis simply and persuasively</p><br><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job Description<br><p> Manage and lead Store Supervisors across multiple retail partners to ensure smooth daily<br>
operations and consistent execution of picking activities.<br>
Monitor operational KPIs including productivity, preparation time, order accuracy, cancellation<br>
rate, substitutions, quality, and SLA compliance, while implementing action plans to improve<br>
performance.<br>
Plan and optimize manpower allocation, shift schedules, attendance, and workforce utilization to<br>
ensure adequate staffing based on business demand.<br>
Collaborate closely with Customer Service, Live Operations, Fleet, HR, and Retail Partners to<br>
resolve operational issues, improve customer experience, and maintain service excellence.<br>
Conduct regular performance reviews, coaching sessions, and operational audits for Supervisors<br>
to ensure compliance with company standards, policies, and operational procedures.<br>
Analyze operational reports and performance trends, identify root causes of performance gaps,<br>
and implement continuous improvement initiatives to enhance efficiency and customer<br>
satisfaction.</p><br><br>Qualifications<br><p> Bachelor’s degree in business administration, Logistics, Supply Chain, or a related field.<br>
3–5 years of experience in Operations, Retail, E-commerce, Grocery,<br>
Strong analytical and problem-solving skills.<br>
Excellent communication and stakeholder management skills.<br>
Advanced proficiency in Microsoft Excel<br>
Bility to work in a fast-paced environment and manage multiple priorities.</p><br><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>The Senior Specialist, Real Estate is responsible for end-to-end site management, from scouting and lease negotiation to serving as the primary point of contact between Talabat and its landlords across all locations. This individual will work closely with internal stakeholders across business functions to ensure real estate solutions align with operational needs and landlord relationships are proactively managed.</p><br><p>This role requires strong negotiation skills, relationship management, and an ability to troubleshoot real estate-related issues across departments.</p><br><p><u>What's On Your Plate: </u></p><br><p>Site Scouting & Deal Sourcing</p><br><ul><li><p>Identify, evaluate, and propose suitable real estate options based on the needs of business functions (e.g., dark stores, kitchens, logistics).</p><br></li><li><p>Maintain a strong pipeline of potential properties aligned with Talabat’s expansion strategy.</p><br></li><li><p>Collaborate with commercial and data teams to align site selection</p><br></li><li><p>Manage ethical non-conflicting relationships with external real estate brokers, consultants, and advisors to maximize market coverage and deal flow.</p><br></li></ul><p>Landlord Relationship Management</p><br><ul><li><p>Build and maintain strong relationships with landlords, property managers, and building management POCs</p><br></li><li><p>Act as the single point of contact between landlords and internal teams, ensuring smooth communication and timely issue resolution.</p><br></li></ul><p>Lease Negotiation & Contract Management</p><br><ul><li><p>Lead lease and renewal negotiations, securing favorable terms that meet both business needs and legal requirements.</p><br></li><li><p>Collaborate with legal and finance teams to ensure timely finalization of contracts and compliance with internal policies.</p><br></li><li><p>Proactively manage upcoming renewals and exits to mitigate financial or operational risk.</p><br></li><li><p>Conduct rent benchmarking against market rates to ensure competitive lease terms across the portfolio.</p><br></li><li><p>Track renewal options, termination clauses, termination rights, and lease expirations with proactive management timelines to avoid missed deadlines.</p><br></li><li><p>Drive cost optimization initiatives across the portfolio, including renegotiations, consolidations, and early exit strategies where appropriate.</p><br></li></ul><p>Issue Resolution & Stakeholder Support</p><br><ul><li><p>Work with business teams to address property-related issues, ensuring landlord accountability and timely resolution (e.g., maintenance delays, access issues).</p><br></li><li><p>Escalate recurring issues or disputes and propose alternative solutions in collaboration with internal stakeholders.</p><br></li></ul><p>Due Diligence & Regulatory Compliance</p><br><ul><li><p>Conduct due diligence on prospective sites, including verification of Title Deed, ownership details, and permitted activities, before deal progression.</p><br></li><li><p>Ensure compliance with UAE real estate regulations including RERA, Ejari, and municipality approval requirements.</p><br></li><li><p>Coordinate with relevant authorities and teams on DED (or equivalent) licensing and municipality permits as needed to support new site openings.</p><br></li></ul><p>Handover & Fit-Out Coordination</p><br><ul><li><p>Coordinate property handover between landlords and internal construction/fit-out teams, ensuring premises meet operational and technical specifications.</p><br></li></ul><p>Process Improvement</p><br><ul><li><p>Provide input into workflow design, documentation, and system updates that streamline real estate operations.</p><br></li><li><p>Contribute insights to improve lead tracking, visibility, and turnaround time across markets.</p><br></li><li><p>Maintain structured lease document management and archiving to ensure a complete audit trail and easy retrieval across the portfolio.</p><br></li></ul><p>Qualifications</p><br><p>5-8 years of experience in real estate, leasing, or property management — ideally in a Retail, F&B, E-commerce or logistics environment.</p><br><ul><li><p>Proven ability to negotiate commercial contracts and manage stakeholders under time pressure.</p><br></li><li><p>Strong relationship-building and interpersonal skills.</p><br></li><li><p>High attention to detail, with the ability to manage multiple priorities.</p><br></li><li><p>Comfortable working cross-functionally and escalating bottlenecks when needed.</p><br></li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>What's On Your Plate?</strong><br>
Assists Category Manager in:</p><br><ul><li>Collect weekly price quotations from produce suppliers, compile data, and propose items allocations based on cost- supplier service levels</li><li>Collecting retail audit from competition</li><li>Generate daily/weekly availability performance, shrinkage, and sales reports to help drive category insights.</li><li>Set up, launch, and activate promotional campaigns directly within the internal promo tool.</li><li>Visit the central market and get update on new seasonal items available in market and decide on item selection</li><li>Visit to tMart stores to monitor freshness and quality</li><li>Work closely with the demand planners and the suppliers to ensure timely and efficient delivery of fresh food products.</li><li>Working on admin related duties like updating price changes, rank change content update on the app etc</li><li>Following up with suppliers on listings, pricing, product availability</li><li>Any other ad hoc requests from the manager</li></ul><br>Qualifications<br><p><strong>What Did We Order?</strong></p><br><ul><li>You have at least 3+ years of experience in progressive development and management of multiple ultra fresh categories, matured by working for large retailers (FMCG), in an international setting.</li><li>You have technical ultra fresh food knowledge that enables you to provide your manager with accurate information</li><li>Has decent commercial knowledge such as profitability, margin calculations and feasibility and benchmarking knowledge.</li><li>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job Description<br><p> Conduct regular operational audits across entire Operations to ensure full compliance with<br>
company policies, SOPs, and service standards.<br>
Monitor compliance related to uniforms, safety equipment, company assets, mobile applications,<br>
, attendance, and operational procedures, identifying and reporting any violations.<br>
Audit vendor operations by reviewing timesheets, staffing records, attendance, payroll-related<br>
documentation, and contractual compliance to ensure accuracy and adherence to agreed<br>
standards.<br>
Investigate operational violations, misuse of company assets, policy breaches, and process<br>
deviations, providing detailed reports and recommendations for corrective and preventive<br>
actions.<br>
Prepare compliance reports, audit findings, and performance dashboards, highlighting trends,<br>
recurring issues, and improvement opportunities for management.<br>
Partner closely with Operations, Vendor Management, HR, Customer Experience, and Fleet<br>
teams to ensure timely resolution of audit findings and successful implementation of corrective<br>
action plans.<br>
Support the development and continuous improvement of operational SOPs, compliance<br>
checklists, and audit frameworks to strengthen operational governance.<br>
Monitor compliance KPIs, conduct follow-up audits, and ensure corrective actions are effectively<br>
implemented across all operational sites..</p><br><p> Own the governance of the vendor penalty process by auditing penalty applications, ensuring<br>
full adherence to the approved penalty scheme, identifying discrepancies, and recommending<br>
corrective actions when required.</p><br><br>Qualifications<br><p> Bachelor&#39;s degree in Business Administration, Operations Management, Logistics, or a related<br>
field..<br>
2–4 years of experience in Operations, Compliance, Quality Assurance, Audit, or Retail<br>
Operations,<br>
Experience conducting operational audits and compliance reviews is highly preferred Strong<br>
analytical and investigation skills with excellent attention to detail.<br>
Excellent reporting and communication skills.<br>
Advanced proficiency in Microsoft Excel; Power BI is a plus.<br>
Ability to work independently, conduct field visits, and manage multiple operational locations. </p><br><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><ul><li>Managing the system tasks as well as the documentation tasks inside of the WH</li><li>Key user of all the WH systems and is one of a few people that have admin access to the different system features inside of the warehouse</li><li>Organizing, planning and generating all the picklist to all the DC operators along with the DC supervisor Organizing, planning and generating all shipment related documents and handing it over to the transportation team </li><li>Responsible for the creation and the management of all suppliers returns </li><li>Opening, editing, and closing all system-related tasks </li><li>Manages and revises all the receiving-related documents and reflects into the system</li><li>Arranges, plans and manages regular stock takes and cycle counts with the ICs and the DC supervisor </li><li>Communicates with the head office team on the regular reports and system related matters</li><li>Coordinates with multiple stakeholders: DC operations team, logistics specialist, inventory controllers, finance head office team </li><li>Accountable for all document and archiving related matters</li><li>Acts as a point of contact with the system provider (Microsoft dynamics team) for any system related matters or any system related updates </li><li>Handles DC petty cash</li><li>Maintains all the DC office supplies and machines</li><li>Responsible for filling and periodic checks for pest control</li><li>cleaning and firefighting related checks</li><li>Placing orders for needed equipment’s, and spare parts</li></ul><br>Qualifications<br><ul><li>No need for specific industry background, but preferably with warehousing background </li><li>Technical mastery of systems is a must</li><li>Previous knowledge and experience with WMS (warehouse management system) </li><li>Strong organization and structuring skills - Good verbal and written communication</li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job Description<br><p> Lead and develop the Personal Shopper Coordinator team, ensuring consistent execution, high<br>
performance, and achievement of operational objectives across all retail partners.<br>
Own the overall operational performance of the Personal Shopper network by driving key KPIs<br>
including productivity, preparation time, order accuracy, substitutions, cancellations, service<br>
levels, and customer satisfaction.<br>
Develop and execute strategic initiatives to support business growth, increase order capacity,<br>
improve operational efficiency, and enhance the overall customer experience.<br>
Partner with Commercial and Retail Partner teams to strengthen relationships with key<br>
accounts, support business expansion, resolve escalations, and ensure operational readiness for<br>
new launches and growth opportunities.<br>
Analyze operational and business performance, identify trends and opportunities, and translate<br>
insights into action plans that improve efficiency, quality, and profitability.<br>
Lead workforce planning, capacity planning, and resource optimization to ensure the<br>
organization is prepared to meet current and future business demand.<br>
Drive continuous improvement initiatives by redesigning operational processes, introducing best<br>
practices, and leveraging data to improve service quality and operational excellence.<br>
Collaborate cross-functionally with Customer Experience, Live Operations, Fleet, HR, Training,<br>
Product, and Commercial teams to deliver seamless execution and achieve company objectives.</p><br><br>Qualifications<br><p> Bachelor’s degree in business administration, Logistics, Supply Chain, Operations Management<br>
or a related field.<br>
6+ years of experience in Operations, Retail, E-commerce, Grocery, or Marketplace, including at<br>
least 2 years in a leadership role.<br>
Proven experience managing managers or multi-site operations.<br>
Strong analytical skills with the ability to translate data into business decisions.<br>
Excellent stakeholder management and communication skills.<br>
Advanced Excel skills; Power BI or SQL knowledge is a strong advantage.<br>
Demonstrated ability to lead large-scale operational improvements in a fast-paced environment.</p><br><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>WHAT’S ON YOUR PLATE?</strong></p><br><ul><li>Responsible for tracking and enhancing 3pl's performance in his assigned zones and also responsible for making the day to day operations and communication with the 3pls to be smooth and dynamic. </li><li>Responsible for tracking the coordinators and the captains when it comes to 3pl's requests and inquiries response rate and SLA.</li><li>Making sure that Critical Cases ( Jira Tickets ) are closed within SLA.</li><li>Send daily reports to Coordinators including their performance & Efficiency + Sharing insights and directions to help them improve Performance.</li><li>Responsible for tracking the performance of the vendors on a daily basis and report directly the top offenders to the Supervisor.</li><li>Responsible for a zone or more in the district to focus on it's performance and to dig deeper into the obstacles and raise flags with a detailed reporting and analytics on a daily basis.</li><li>Running a weekly live meeting with 3PL managers to assess their performance and recoach them if needed.</li><li>To Run a weekly meeting with store managers to insure dynamic and smooth operations and co-operation between both functions.</li></ul><br>Qualifications<br><p><strong>WHAT DID WE ORDER?</strong></p><br><ul><li>Bachelor's degree in logistics or any other related field.</li><li>3-4 Years of full time experience in logistics.</li><li>Experience with drivers.</li><li>Flexibility.</li><li>Experience managing large groups of people.</li><li>Ability to work under pressure.</li><li>Leadership skills.</li><li>Fluent in both languages Arabic and English.</li><li>Communication skills (Written and Verbal).</li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job Description<br><p> Lead and develop the Personal Shopper Coordinator team, ensuring consistent execution, high<br>
performance, and achievement of operational objectives across all retail partners.<br>
Own the overall operational performance of the Personal Shopper network by driving key KPIs<br>
including productivity, preparation time, order accuracy, substitutions, cancellations, service<br>
levels, and customer satisfaction.<br>
Develop and execute strategic initiatives to support business growth, increase order capacity,<br>
improve operational efficiency, and enhance the overall customer experience.<br>
Partner with Commercial and Retail Partner teams to strengthen relationships with key<br>
accounts, support business expansion, resolve escalations, and ensure operational readiness for<br>
new launches and growth opportunities.<br>
Analyze operational and business performance, identify trends and opportunities, and translate<br>
insights into action plans that improve efficiency, quality, and profitability.<br>
Lead workforce planning, capacity planning, and resource optimization to ensure the<br>
organization is prepared to meet current and future business demand.<br>
Drive continuous improvement initiatives by redesigning operational processes, introducing best<br>
practices, and leveraging data to improve service quality and operational excellence.<br>
Collaborate cross-functionally with Customer Experience, Live Operations, Fleet, HR, Training,<br>
Product, and Commercial teams to deliver seamless execution and achieve company objectives.</p><br><br>Qualifications<br><p> Bachelor’s degree in business administration, Logistics, Supply Chain, Operations Management<br>
or a related field.<br>
6+ years of experience in Operations, Retail, E-commerce, Grocery, or Marketplace, including at<br>
least 2 years in a leadership role.<br>
Proven experience managing managers or multi-site operations.<br>
Strong analytical skills with the ability to translate data into business decisions.<br>
Excellent stakeholder management and communication skills.<br>
Advanced Excel skills; Power BI or SQL knowledge is a strong advantage.<br>
Demonstrated ability to lead large-scale operational improvements in a fast-paced environment.</p><br><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>ROLE SUMMARY</strong></p><br><p><strong>We’re looking for a Category Manager to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</strong></p><br><p><strong>WHAT’S ON YOUR PLATE?</strong></p><br><ul><li><p><strong>Full Ownership over the category management role in terms of Assortments, Pricing, Offers and Supply. </strong></p><br></li><li><p><strong>Responsible for monitoring economic performance of the assigned departments /categories across sales, gross margin, profit and loss and consistency with the company's commercial strategy. </strong></p><br></li><li><p><strong>Ensuring proper implementation of the commercial strategy and strategic guidelines, including categories plan and pricing strategy. </strong></p><br></li><li><p><strong>Providing input to the Ops team flows, adjacencies, tools and templates, fixtures, etc.</strong></p><br></li><li><p><strong>Reviewing and resolving any issues with local suppliers. </strong></p><br></li><li><p><strong>Assortment: </strong></p><br></li></ul><ul><li><p><strong>Ensuring cost efficiency across our consumers that meets their needs/wants. </strong></p><br></li><li><p><strong>Defining and maintaining the local assortment and integrating the basic assortment for the department/categories. </strong></p><br></li><li><p><strong>Providing regional teams with information regarding products and quantities needed for international and regional contracts. </strong></p><br></li><li><p><strong>Selecting local suppliers, negotiating and purchasing in line with expected needs guided by standards such as cost price, discounts, rebates, payment terms, discounts, etc. </strong></p><br></li></ul><ul><li><p><strong>Price: </strong></p><br></li></ul><ul><li><p><strong>Pricing the items based on pricing guidelines and recommended prices for PL/Imported items. </strong></p><br></li><li><p><strong>Collecting market prices and conducting country price audits. </strong></p><br></li></ul><ul><li><p><strong>Promos: </strong></p><br></li></ul><ul><li><p><strong>Identifying local promo products and pricing each item and submitting forecasting/relevant reordering information to replenishment. </strong></p><br></li><li><p><strong>Developing the country promotion calendar. </strong></p><br></li><li><p><strong>Following up and ensuring effective execution of all activities required for each promotional event. </strong></p><br></li><li><p><strong>Analysing and providing inputs for more effective promotional activities such as consumer preferences, local competitors and trends. </strong></p><br></li></ul><p></p><br><br>Qualifications<br><p><strong>WHAT DID WE ORDER?</strong></p><br><ul><li><p><strong>You have at least 5+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers (FMCG), in an international setting.</strong></p><br></li><li><p><strong>You have built teams and led cross-functional projects at scale.</strong></p><br></li><li><p><strong>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</strong></p><br></li><li><p><strong>You are willing to do anything necessary for the project to succeed, including working on the warehouse floor when you are short staffed to make a customer delivery, or to take customer calls. No job is too insignificant, no detail is too small for you.</strong></p><br></li><li><p><strong>You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders. You are someone energized by the unknown and look forward to learning each day on the job. You have excellent analytical and communication skills, and always like to be hands-on with several tools.</strong></p><br></li><li><p><strong>You have excellent analytical and communication skills, and always like to be hands-on with several tools.</strong></p><br></li><li><p><strong>Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.</strong></p><br></li><li><p><strong>Language skills: Fluent English and Arabic would be highly advantageous.</strong></p><br></li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.</p><br><p>We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.</p><br><p>Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner.</p><br><br>Job Description<br><p><strong>WHAT’S ON YOUR PLATE?</strong></p><br><ul><li>Monitor and improve Rider Performance and Compliance.</li><li>Lead Rider Recruitment for the allocated zones.</li><li>Lead a Team of Rider Coordinators and/or Rider Captains.</li><li>Manage rider roster with proper allocation of shifts/breaks/off-days etc.</li><li>Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor.</li><li>Inventory management and usage compliance of Rider equipments.</li><li>Groom rider quality (behaviour, appearance, professionalism, presentational etc).</li><li>Setting up a performance improvement plan to improve performance of low performing riders.</li><li>Reduce rider complaints originating from customers.</li><li>Monitor riders performance on individual level and responsible for coaching/warning riders.</li><li>Audits fleet appearance & rider behavior via on ground visits.</li></ul><br>Qualifications<br><p><strong>WHAT DID WE ORDER?</strong></p><br><ul><li>Bachelor's Degree.</li><li>2-3 years of experience in food/grocery tech industry is highly preferred.</li><li>Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc.</li><li>Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.</li><li>Influencer and a negotiation with good public speaking and presentation skills.</li><li>People management skills: Experience of managing bigger group of people.</li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>We are looking for an Online Account Manager to join our team and be part of our growth. If you’re a team leader who is hungry for a new adventure, a multinational workplace is waiting for you.</p><br><p><strong>WHAT’S ON YOUR PLATE?</strong></p><br><ul><li><p>Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability, and market share.</p><br></li><li><p>Maintain continuous business relationships with vendors via regular phone calls and mails.</p><br></li><li><p>Provide excellent service and support by regular calling in order to build strong relationships and resolve operational issues between vendors and companies.</p><br></li><li><p>Make sure that the item lists of the vendors are up to date at all times.</p><br></li><li><p>Optimize the vendor content (MOA, delivery time, prep time, etc).</p><br></li><li><p>Commission rate renegotiation: Building new commercial relationships by renewing the existing contacts by renegotiating the offer.</p><br></li><li><p>Advertisement sales: Acquiring and maintaining pictures from brand items,, branding Talabat stickers at vendors,, banners and newsletter.</p><br></li><li><p>Generate vendor coupons, promotions, and vouchers from existing vendors.</p><br></li><li><p>Convince vendors for brand promotion of Talabat pictures.</p><br></li><li><p>Transmission method optimization: Convincing vendors to use Pelican and properly use Check-in required features, replacement features</p><br></li><li><p>Convince vendors to go for digitalization (Backlinks, Splash pages, White-label, Facebook button).</p><br></li><li><p>Encourage vendors to subscribe to the online payment gateway.</p><br></li><li><p>Coordinate with the vendor, if the vendor is live or active on Talabat, checking and resolving the reason, such as shutdown or stopped delivery</p><br></li><li><p>related to the brand on Sales Force.</p><br></li></ul><p><strong>WHAT DID WE ORDER?</strong></p><br><ul><li><p>Bachelor’s Degree within Business Administration or any other related field</p><br></li><li><p>Minimum of 3+ years’ experience within Sales</p><br></li><li><p>Negotiation Skills</p><br></li><li><p>Ability to meet deadlines and be flexible in working</p><br></li><li><p>Communication skills (Written and Verbal)</p><br></li><li><p>Strong analytical skills</p><br></li><li><p>Excel Skills</p><br></li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>As a Sr. Manager Legal – Egypt, you will be responsible for overseeing all legal matters and ensuring that the company complies with the legal and regulatory framework in Egypt. In this role, you will support both talabat and instashop, providing expert senior counsel that enables business growth while safeguarding compliance and mitigating risks. Reporting into talabat’s Regional Legal Dept in Dubai, UAE, you will also lead and mentor the local legal team in Egypt, manage external stakeholders, and ensure alignment between legal strategies and business objectives</p><br><p><strong>What's On Your Plate?</strong></p><br><p>● Providing strategic legal guidance to senior management on corporate governance, compliance, commercial contracts, regulatory matters, and litigation/disputes.</p><br><p>● Drafting, reviewing, and negotiating contracts, ensuring they align with Egyptian laws and the company’s interests ● Ensuring adherence to Egyptian legal requirements, including corporate, labor, tax, consumer protection and data privacy regulations</p><br><p>● Identifying, assessing and mitigating legal risks, advising on business decisions, and developing practical and commercially sound risk management strategies.</p><br><p>● Managing legal disputes, arbitrations, claims, investigations and settlements to minimize business impact</p><br><p>● Advising on employee contracts, workplace policies, and compliance with labor laws</p><br><p>● Ensuring compliance with corporate governance practices and supporting corporate restructuring, entity management, and Board/shareholder governance activities.</p><br><p>● Leading and mentoring the legal department, ensuring high standards of legal service delivery and professional development</p><br><p>● Managing relationships with external law firms, consultants, and regulatory bodies</p><br><p>● Advising on commercial opportunities and aligning legal strategy with business objectives.</p><br><p>● Partner closely with regional legal, compliance, public affairs, tax, finance, HR, procurement, product, and operations teams to support strategic initiatives and ensure legal alignment across the business.</p><br><br>Qualifications<br><p><strong>What Did We Order?</strong></p><br><p>● Law degree (Bachelor’s or Master’s) and valid license to practice in Egypt</p><br><p>● 7+ years of experience in corporate/commercial law, with proven leadership in a legal role</p><br><p>● Prior in-house legal experience is preferred.</p><br><p>● Knowledge of the e-commerce, tech, food delivery, quick commerce or digital sector is a plus.</p><br><p>● Strong knowledge of Egyptian corporate, commercial, employment, consumer protection, tax, and data privacy laws.</p><br><p>● Strong team leadership and mentoring capabilities</p><br><p>● Excellent drafting, negotiation, problem-solving and communication skills in both Arabic and English</p><br><p>● A strategic mindset, in-depth legal knowledge, and a proactive approach to risk management</p><br><p>● The ability to align legal strategies with business goals and support cross-functional initiatives.</p><br><p>● Commercial acumen with the ability to provide pragmatic, business-oriented legal advice.</p><br><p>● Ability to effectively manage multiple priorities and stakeholders in a fast-paced, dynamic environment.</p><br><br><br> </div>