Delivery Hero SE jobs
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Jobs Found
Delivery Hero SE
Egypt
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Company Description<br><p><strong>About instashop:</strong></p><br><p>instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.<br>
With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.</p><br><br>Job Description<br><p><strong>About the role:</strong><br>
As a Customer Service Advisor, you will be responsible for managing the customer’s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.</p><br><p><strong>Day-to-Day Responsibilities:</strong></p><br><ul><li>Handling calls and messages from customers, partners, and prospects from our inbound channel</li><li>Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely</li><li>Act as a role model and mentor to the Associates and Coordinators</li><li>Responsible for floor support, supporting the team-leader in assisting the team with complex situations</li><li>Collaborating with the rider support team and merchant team as such to ensure the timely and accurate delivery of orders</li><li>Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction</li><li>Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment</li><li>Escalating issues such as repeated patterns of failure points to the Escalations team or line manager where applicable</li><li>Staying up-to-date on company policies and procedures to provide accurate information to customers</li><li>Participating in initiatives designed to improve customer satisfaction and business performance</li></ul><br>Qualifications<br><ul><li>Bachelor's degree is a must.</li><li>Customer service experience is a plus.</li></ul><p><strong>What you will bring</strong></p><br><ul><li>Ability to multitask and handle high call volumes</li><li>Effective time management & organizational skills</li><li>Exceptional interpersonal and problem-solving skills</li><li>Flexible schedule and open to work on a rotational shift basis, including weekends</li><li>Genuine care and concern for customer concerns and satisfaction</li><li>Strong communication skills in English, both verbal and written</li></ul><br><br> </div>
Delivery Hero SE
Egypt
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Company Description<br><p>talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>Facilities Management & Operations</strong></p><br><ul><li><p>Lead day-to-day FM operations across InstaShop locations — covering reception, maintenance, cleaning, pantry, vending machines, stationery, mail, and archiving.</p><br></li><li><p>Monitor the performance and quality of outsourced services including housekeeping, pest control, and fleet.</p><br></li><li><p>Supervise the FM team, manage workload distribution, and drive strategic planning for team goals and objectives.</p><br></li><li><p>Handle all facilities needs across logistics hubs and dark stores, ensuring timely follow-up and resolution.</p><br></li><li><p>Manage daily operational requests including desk allocation, space utilization, furniture, and parking arrangements.</p><br></li></ul><p><strong>Contract & Vendor Management</strong></p><br><ul><li><p>Supervise renewals and negotiate contracts with external service providers (water dispensers, coffee machines, and other FM services).</p><br></li><li><p>Liaise with maintenance contractors and suppliers for office consumables across all sites.</p><br></li><li><p>Establish and maintain vendor files; verify accuracy of submitted documentation.</p><br></li><li><p>Maintain accurate records of all contracts, annual leases, work orders, service requests, and executed works.</p><br></li></ul><p><strong>Service Quality & Compliance</strong></p><br><ul><li><p>Review and analyze monthly third-party service reports; ensure adherence to KPIs and SLAs.</p><br></li><li><p>Respond to and resolve help desk tickets raised through the Facilities department.</p><br></li></ul><p><strong>Asset & Procurement Management</strong></p><br><ul><li><p>Manage the procurement process ensuring timely purchasing and accurate financial documentation.</p><br></li><li><p>Coordinate the internal and external movement of all company assets.</p><br></li></ul><p><strong>Workplace Projects, Events & People Experience</strong></p><br><ul><li><p>Plan and execute workplace projects, office improvements, and employee-facing events that reflect InstaShop's culture and energize the community.</p><br></li><li><p>Drive people experience initiatives that foster belonging, connection, and community across all locations.</p><br></li><li><p>Develop project plans and timelines ensuring initiatives are delivered on time, on brand, and with measurable impact on employee satisfaction.</p><br></li></ul><br>Qualifications<br><p><strong>Qualifications & Experience</strong></p><br><ul><li><p>Bachelor's degree in Business Administration, Hospitality, Facilities Management, Engineering (Mechanical, Electrical, or Civil), or a related field.</p><br></li><li><p>Minimum 1 years of experience in facilities management, workplace operations, or a similar fast-paced service-delivery environment.</p><br></li><li><p>Solid understanding of building systems, maintenance protocols, and safety standards to effectively oversee vendor performance and ensure service quality.</p><br></li></ul><p><strong>Skills & Competencies</strong></p><br><ul><li><p>Proficiency in MS Office and facilities management tools/systems.</p><br></li><li><p>Strong contract negotiation, vendor management, and organizational skills.</p><br></li><li><p>Ability to multitask and manage multiple stakeholders across locations effectively.</p><br></li><li><p>Excellent communication skills in both English and Arabic.</p><br></li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
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Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><ul><li>Full-Floor Execution: He handles the daily physical workload of picking orders, replenishing high-reach racks, and moving stock to where it</li><li>is needed most.</li><li>Heavy Machinery Operation: He regularly operates forklifts and electric transpallets to move large quantities of stock safely through the</li><li>aisles and loading bays.</li><li>Loading & Offloading: He takes charge of the physical loading of outgoing logistics trucks and the offloading of incoming shipments,</li><li>ensuring everything is stacked securely and counted correctly.</li><li>Accuracy & Speed: He ensures that every order picked or pallet moved matches the system requirements, reducing the need for</li><li>double-checking or corrections.</li><li>Safety & Housekeeping: He sets a high standard for safety by following all warehouse rules, keeping aisles clear, and ensuring tools and</li><li>equipment are used properly and stored safely.</li></ul><br>Qualifications<br><ul><li>Proven experience and valid certification in operating Forklifts and Electric Pallet Jacks.</li><li>3+ years of experience working in a heavy Ops warehouse or distribution center environment.</li><li>Capable of handling the physical demands of a 100% "on-the-floor" role, including lifting, bending, and loading heavy goods.</li><li>Basic experience using handheld and systems to track and manage inbound, outbound and logistics.</li></ul><br><br> </div>
Delivery Hero SE
Egypt
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Company Description<br><p>instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.</p><br><p>With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.</p><br><br>Job Description<br><p>The Coordinator IT Support will be responsible for managing a detailed inventory of the Company’s hardware assets and keeping the inventory sheets updated. Furthermore, the Coordinator IT Support interacts with the various suppliers and vendors in order to coordinate and track the asset allocation and hardware assets to ensure compliance with vendor contracts.</p><br><ul><li>Plan and monitor the distribution of hardware assets</li><li>Maintain records of hardware and licenses</li><li>Configure, troubleshoot and maintain hardware and ensure IT processes are met before allocating to the vendors</li><li>Utilize remote access tools to resolve issues</li><li>Maintain a close relationship and coordinate with suppliers and Telecom providers for procurement of assets</li></ul><br>Qualifications<br><ul><li>Adequate command of excel</li><li>Strong organizational skills</li><li>Strong written and verbal communication skills in English.</li><li>Ability to work independently or in groups</li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
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Company Description<br><p><strong>About instashop:</strong></p><br><p>instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.<br>
With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.</p><br><br>Job Description<br><p><strong>About the role:</strong><br>
As a Senior Customer Service Coordinator you will be responsible for managing the customer’s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.</p><br><p><br>
<strong>Day-to-Day Responsibilities:</strong></p><br><ul><li>Handling calls and messages from customers, partners, and prospects from our inbound channel</li><li>Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely</li><li>Act as a role model and mentor to the Associates and Coordinators</li><li>Responsible for floor support, supporting the team-leader in assisting the team with complex situations</li><li>Collaborating with the rider support team and merchant team as such to ensure the timely and accurate delivery of orders</li><li>Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction</li><li>Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment</li><li>Escalating issues such as repeated patterns of failure points to the Escalations team or line manager where applicable</li><li>Staying up-to-date on company policies and procedures to provide accurate information to customers</li><li>Participating in initiatives designed to improve customer satisfaction and business performance</li></ul><br>Qualifications<br><ul><li>High school diploma or equivalent; bachelor's degree preferred.</li><li>Minimum 3+ years of experience in customer service or call center roles</li></ul><p><strong>What you will bring</strong></p><br><ul><li>Ability to multitask and handle high call volumes</li><li>Effective time management & organizational skills</li><li>Exceptional interpersonal and problem-solving skills</li><li>Flexible schedule and open to work on a rotational shift basis, including weekends</li><li>Genuine care and concern for customer concerns and satisfaction</li><li>Strong communication skills in English, both verbal and written</li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
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Company Description<br><p><strong>About instashop:</strong></p><br><p>instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.<br>
With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.</p><br><br>Job Description<br><p>As an Accountant you will manage the company’s incoming payments by ensuring<br>
that invoices are sent to clients and payments are collected on time. You will reconcile accounts, monitor<br>
outstanding receivables, and generate reports to track payment trends. Your role ensures accurate<br>
financial records and helps maintain positive cash flow for the company.</p><br><p>WHAT’S ON YOUR PLATE?</p><br><ul><li>Consolidating and preparing reports on online sales, including manual adjustments, discounts, bank charges, and commission charges.</li><li>Generating weekly reports to show total amounts due to InstaShop partners in UAE and EGP, ensuring timely and accurate transfers.</li><li>Preparing monthly and aging reports for receivables, providing valuable insights to relevant stakeholders and management.</li><li>Reconciling accounts receivables and payables with partners, ensuring all balances align accurately.</li><li>Performing monthly commission analysis and calculations to ensure precise revenue tracking.</li><li>Allocating tips on a monthly basis to appropriate parties, including partners, outsourced pickers, and MFC pickers, for UAE and EGP.</li><li>Assisting high-value partners with any accounting-related queries to maintain strong partner relationships.</li><li>Supporting additional finance tasks as needed, including audit support, ERP activities, and compliance with legal requirements.</li></ul><br>Qualifications<br><p>WHAT DID WE ORDER?</p><br><ul><li>Bachelor’s degree in accounting, Finance, or a related field.</li><li>2+ years of experience in accounts receivable or a similar finance role.</li><li>Strong organizational and multitasking skills, with an eye for detail with excellent communication skills.</li><li>Proficiency in accounting software (e.g., QuickBooks, SAP) and Microsoft Excel</li><li>Understanding of general accounting principles and accounts receivable processes</li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
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Company Description<br><p><strong>About instashop:</strong></p><br><p>instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.</p><br><p>With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.</p><br><br>Job Description<br><p>We are looking for a<strong> Manager - People Partnering</strong> to join our <strong>Instashop </strong>team and be part of our growth. If you’re a people person who is hungry for a new adventure, a fast-paced workplace is waiting for you.</p><br><ul><li>Act as a trusted advisor to Instashop leadership teams on organizational design, talent strategy, workforce effectiveness, culture, and leadership capability.</li><li>Translate business strategy into actionable people priorities.</li><li>Drive alignment between business objectives and HR execution.</li><li>Lead talent reviews and succession planning processes to enable effective internal mobility and succession planning.</li><li>Provide data driven recommendations on organizational health, retention, engagement, and capability gaps.</li><li>Evolve Employee Experience by facilitating processes and developing new programs.</li><li>Bridge management and employee relations by addressing demands, grievances or violations. </li><li>Manage and control Manpower Plans & Budgets and support the hiring process. Support business needs through the development, engagement, and motivation of employees.</li><li>Nurture a positive working environment and interactive communication through proper channels. </li><li>Maintain and monitor HR Systems, Data, and procedures. </li><li>Implement and manage performance appraisal cycles to drive high performance.</li><li>Maintain Reward plans and benefits programs in alignment with the Rewards Centre of Excellence.</li><li>Manage reporting and analytics for better decision making in alignment with the Centre Of Excellence.</li></ul><br>Qualifications<br><ul><li>Bachelor’s Degree within HR / Employment Relations (CIPD Qualification or Coaching background is a plus).</li><li>Minimum of 7 years’ experience within HR Business Partnering. </li><li>Demonstrated experience managing and influencing stakeholders within complex matrix organizations across multiple markets.</li><li>Demonstrated ability operating in ambiguous environments with the ability to provide structure, clarity, and direction.</li><li>Ideally with exposure to the following industries: Retail / E-commerce, Logistics / fulfillment (operations heavy environments) or fast growth organizations.</li><li>Ability to build and sustain strong professional relationships through collaboration, trust, and a growth oriented mindset.</li><li>Ability to maintain confidentiality. </li><li>Strong Communication skills (Written and Verbal).</li></ul><br><br> </div>
Delivery Hero SE
Egypt
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Job Description<br><p> Conduct regular operational audits across entire Operations to ensure full compliance with<br>
company policies, SOPs, and service standards.<br>
Monitor compliance related to uniforms, safety equipment, company assets, mobile applications,<br>
, attendance, and operational procedures, identifying and reporting any violations.<br>
Audit vendor operations by reviewing timesheets, staffing records, attendance, payroll-related<br>
documentation, and contractual compliance to ensure accuracy and adherence to agreed<br>
standards.<br>
Investigate operational violations, misuse of company assets, policy breaches, and process<br>
deviations, providing detailed reports and recommendations for corrective and preventive<br>
actions.<br>
Prepare compliance reports, audit findings, and performance dashboards, highlighting trends,<br>
recurring issues, and improvement opportunities for management.<br>
Partner closely with Operations, Vendor Management, HR, Customer Experience, and Fleet<br>
teams to ensure timely resolution of audit findings and successful implementation of corrective<br>
action plans.<br>
Support the development and continuous improvement of operational SOPs, compliance<br>
checklists, and audit frameworks to strengthen operational governance.<br>
Monitor compliance KPIs, conduct follow-up audits, and ensure corrective actions are effectively<br>
implemented across all operational sites..</p><br><p> Own the governance of the vendor penalty process by auditing penalty applications, ensuring<br>
full adherence to the approved penalty scheme, identifying discrepancies, and recommending<br>
corrective actions when required.</p><br><br>Qualifications<br><p> Bachelor&#39;s degree in Business Administration, Operations Management, Logistics, or a related<br>
field..<br>
2–4 years of experience in Operations, Compliance, Quality Assurance, Audit, or Retail<br>
Operations,<br>
Experience conducting operational audits and compliance reviews is highly preferred Strong<br>
analytical and investigation skills with excellent attention to detail.<br>
Excellent reporting and communication skills.<br>
Advanced proficiency in Microsoft Excel; Power BI is a plus.<br>
Ability to work independently, conduct field visits, and manage multiple operational locations. </p><br><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
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Company Description<br><p>instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.</p><br><p>With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.</p><br><br>Job Description<br><p>As a Coordinator Pricing, you will play a critical role in maintaining accurate and up-to-date pricing information for our network of vendors and shops. Collaborating closely with vendors, internal teams, and the Pricing and Packaging Manager, you’ll ensure pricing accuracy, support campaigns, and provide valuable insights to improve operations.</p><br><ul><li>Maintaining effective communication with clients to facilitate onboarding of integrations.</li><li>Identifying and resolving any pricing inconsistencies or discrepancies, ensuring data accuracy and compliance</li><li>Providing training and support to clients on pricing and stock integration to ensure smooth operations</li><li>Analyzing pricing and stock data, providing actionable insights to partners and internal teams</li><li>Continuously evaluating and improving pricing processes, tools, and automation for operational efficiency</li></ul><br>Qualifications<br><ul><li>1+ years of experience in pricing strategy or similar role</li><li>Strong proficiency in Microsoft Excel for data management and analysis</li><li>Exceptional organizational skills with attention to detail</li><li>Strong oral, written, and verbal communication skills in English</li><li>Ability to work independently and collaboratively in team settings</li><li>Basic market research skills to identify pricing trends and discrepancies</li></ul><br><br> </div>
Delivery Hero SE
Egypt
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Job Description<br><p> Lead and develop the Personal Shopper Coordinator team, ensuring consistent execution, high<br>
performance, and achievement of operational objectives across all retail partners.<br>
Own the overall operational performance of the Personal Shopper network by driving key KPIs<br>
including productivity, preparation time, order accuracy, substitutions, cancellations, service<br>
levels, and customer satisfaction.<br>
Develop and execute strategic initiatives to support business growth, increase order capacity,<br>
improve operational efficiency, and enhance the overall customer experience.<br>
Partner with Commercial and Retail Partner teams to strengthen relationships with key<br>
accounts, support business expansion, resolve escalations, and ensure operational readiness for<br>
new launches and growth opportunities.<br>
Analyze operational and business performance, identify trends and opportunities, and translate<br>
insights into action plans that improve efficiency, quality, and profitability.<br>
Lead workforce planning, capacity planning, and resource optimization to ensure the<br>
organization is prepared to meet current and future business demand.<br>
Drive continuous improvement initiatives by redesigning operational processes, introducing best<br>
practices, and leveraging data to improve service quality and operational excellence.<br>
Collaborate cross-functionally with Customer Experience, Live Operations, Fleet, HR, Training,<br>
Product, and Commercial teams to deliver seamless execution and achieve company objectives.</p><br><br>Qualifications<br><p> Bachelor’s degree in business administration, Logistics, Supply Chain, Operations Management<br>
or a related field.<br>
6+ years of experience in Operations, Retail, E-commerce, Grocery, or Marketplace, including at<br>
least 2 years in a leadership role.<br>
Proven experience managing managers or multi-site operations.<br>
Strong analytical skills with the ability to translate data into business decisions.<br>
Excellent stakeholder management and communication skills.<br>
Advanced Excel skills; Power BI or SQL knowledge is a strong advantage.<br>
Demonstrated ability to lead large-scale operational improvements in a fast-paced environment.</p><br><br><br> </div>
Delivery Hero SE
Egypt
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Company Description<br><p>instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.</p><br><p>With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.</p><br><br>Job Description<br><p>As a Sr. Coordinator Campaigns, you’ll play an important role in supporting the execution of campaigns in collaboration with our partners. You’ll assist in the planning, implementation, and tracking of promotional activations to enhance engagement and performance. </p><br><ul><li>Developing and implementing innovative campaign strategies in partnership with key retail partners</li><li>Identifying opportunities for upselling campaign features to smaller partners and working with the Account Management team to execute them</li><li>Collaborating with partner shops to identify existing discounts and promotions that can be leveraged for campaigns</li><li>Ensuring accurate visualization of deals, discounts, and promotions in the app, including swimlanes, classifications, category icons, and banner spaces</li><li>Regularly auditing live campaigns to ensure accuracy in discounts, promotions, and messaging</li><li>Collaborating with creative, CRM, performance, and digital marketing teams to ensure seamless execution and consistency across channels, aligned with business objectives</li><li>Tracking campaign performance, prepare reports, and provide updates to senior team members</li><li>Assisting in analyzing results to refine short-term and long-term campaign goals</li><li>Maintaining a schedule of ongoing and upcoming campaigns</li><li>Working with internal departments to ensure smooth and effective campaign delivery</li><li>Analyzing performance metrics to adjust short-term, mid-term, and long-term campaign goals</li></ul><br>Qualifications<br><ul><li>Bachelor’s degree in Business, Marketing, or a related field</li><li>Minimum 2+ years of experience in campaign management, marketing, or similar roles</li><li>Basic analytical skills and a data-driven approach to support campaign performance</li><li>Proficiency in Excel and PowerPoint for organizing and presenting campaign data</li><li>Strong understanding of SEO, PPC, social media, and email marketing strategies</li><li>Knowledge of analytics tools</li></ul><br><br> </div>
Delivery Hero SE
Egypt
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Company Description<br><p>talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><ul><li><p>Coordinate and collaborate with other departments for Account Management/ Commercial and Sales related matters (Marketing, Operations and Finance department)</p><br></li><li><p>Act as a first point of contact and respond quickly for Grocery & Retail vendors (partners) queries or complaints, calls and emails if the Account Management representatives are not available and delegate the task to the appropriate Account Management Representatives</p><br></li><li><p>Upload and update Grocery & Retail vendors information online and in a timely manner</p><br></li><li><p>Responsible for setting up and configuring the system for new partners and trainings and system issues from the vendor/partner side</p><br></li><li><p>Update and monitor the closed Grocery & Retail vendors</p><br></li><li><p>Collection and documentation of Grocery & Retail contracts and amendments, filling of vendors contracts, and other sales related data</p><br></li><li><p>Prepare contract delivery and pick up report on periodic basis</p><br></li><li><p>Manage quality account of the vendors, ensuring continuous partner relationships and resolve operations issues between partner restaurants, users/partner restaurants and users</p><br></li><li><p>Prepare reports for grocery & retail vendors on transmission methods, utilizing sales workforce</p><br></li><li><p>Maintain accurate records of all sales and prospecting activities including:</p><br></li><li><p>Follow-up activities</p><br></li><li><p>Transmission methods reports</p><br></li><li><p>Contract delivery and pickup report: Acknowledgment of the contract receiving and delivering for new vendors</p><br></li></ul><br>Qualifications<br><ul><li><p>Bachelor’s Degree in relevant field</p><br></li><li><p>MS Office, Excel Certification</p><br></li><li><p>Knowledge of CRM, Sales workforce</p><br></li><li><p>Presentation, Interpersonal, Communication (written and verbal), Customer Service, Problem Solving and Negotiation Skills</p><br></li><li><p>Ability to meet deadlines and be flexible in working</p><br></li><li><p>Ability to build good relationships with clients</p><br></li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
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Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><ul><li>Manage shift-based data operations, ensuring the team hits hourly and daily targets for Purchase Order and STs processing with 100% accuracy.</li><li>Execute a shift handover process, documenting pending tasks, system issues, and data anomalies for the other shift to ensure zero information loss.</li><li>Supervise and guide the work of shift-level Data Coordinators, assigning specific tasks and providing immediate support for complex data entries.</li><li>Perform data hygiene audits throughout the shift, correcting errors in real-time and ensuring the final shift output is reliable and formatted correctly.</li><li> Assist the Data Supervisor by creating reports and summaries that highlight delays, trends, or volume spikes for management review.</li><li> Monitor shift performance against KPIs, providing the team with regular updates and troubleshooting bottlenecks in the data entry process.</li><li>Support the training of new coordinators on shift, ensuring they understand ERP/WMS navigation and the company’s data standards.</li><li>Act as the technical point of contact during the shift for Logistics and Inbound teams to resolve discrepancies between physical stock and digital records.</li><li> Maintain shift logs and digital dashboards, ensuring that all information is updated and ready for the Supervisor’s high-level analysis.</li><li> Identify and report repetitive errors or system glitches to the Supervisor, suggesting practical improvements to the shift workflow to save time.</li><li>Ensure all sensitive documentation and physical records processed during the shift are correctly digitized and filed according to policy.</li></ul><br>Qualifications<br><ul><li>Advanced in Excel (Pivot Tables, formulas) and experience navigating ERP or Warehouse / 2–3 years of experience in Data Management or Logistic</li><li>Proven ability to clean large datasets and translate them into clear, familiar to visual dashboardsor reports for management</li><li>Good understanding of supply chain flows, including PO management, inventory tracking, and process automation.</li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.</p><br><p>With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.</p><br><br>Job Description<br><p>As a Marketing Manager you will be responsible for defining, implementing & executing strategic marketing plans that align with marketing & business objectives in order to attract new customers and retain existing ones. You will work closely with cross-functional teams to ensure that all marketing efforts are coordinated and optimized for maximum impact. You will also be responsible for analyzing market trends and customer insights to identify new opportunities for growth.</p><br><ul><li><strong>Strategic Market Ownership:</strong> Define and execute Egypt’s localized marketing strategy aligned with commercial goals, unit economics, and growth targets.</li><li><strong>Team Leadership & Mentorship:</strong> Directly manage, develop, and coach a team of 3 Marketing Executives, fostering a high-performance culture, setting clear KPIs, and guiding daily campaign execution.</li><li><strong>Integrated Campaign Management:</strong> Oversee end-to-end 360-degree campaigns (digital, OOH, activations, trade marketing) tailored to Egyptian consumer behavior and regional nuances.</li><li><strong>Cross-Functional Synergy:</strong> Partner with Commercial, Operations, CRM, and Performance Marketing teams to ensure campaign hooks drive immediate app orders and high lifetime value (LTV).</li><li><strong>Data & ROI Optimization:</strong> Track, analyze, and optimize campaign metrics (CAC, conversion rates, order frequency, ROI) to extract actionable insights and ensure maximum return on marketing spend.</li><li><strong>Agency & Partner Ecosystem:</strong> Build and manage high-yielding relationships with local creative agencies, production houses, influencers, and FMCG co-marketing partners.</li><li><strong>Budget & Commercial Leadership:</strong> Manage the Egypt marketing budget, ensuring cost-efficiency, strict ROI tracking, and aligned reporting for the Marketing Director.</li></ul><br>Qualifications<br><ul><li>Bachelor’s degree in Marketing, Business Administration, or a related field</li><li>5–8 years of progressive marketing experience <em>(Experience in Q-Commerce, tech startups, or FMCG in Egypt preferred). </em></li><li>Demonstrated ability to lead, mentor, and build high-performing marketing teams while prioritizing workflows in a fast-paced environment.</li><li>Strong analytical skills and the ability to use data to make informed decisions</li><li>Experience with digital marketing platforms and tools, including social media, email marketing, and web analytics</li><li>Familiarity with the latest trends and best practices in marketing</li></ul><p><strong>What you will bring</strong></p><br><ul><li>Excellent communication and interpersonal skills</li><li>Strong organizational and project management skills</li><li>Ability to work independently and manage multiple projects simultaneously</li><li>Strong analytical skills to develop long-term marketing strategies</li><li>Innovative mindset to design impactful campaigns and content</li><li>Ability to identify challenges and develop effective solutions</li><li>Build strong relationships across teams and external partners</li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job Description<br><p> Manage and lead Store Supervisors across multiple retail partners to ensure smooth daily<br>
operations and consistent execution of picking activities.<br>
Monitor operational KPIs including productivity, preparation time, order accuracy, cancellation<br>
rate, substitutions, quality, and SLA compliance, while implementing action plans to improve<br>
performance.<br>
Plan and optimize manpower allocation, shift schedules, attendance, and workforce utilization to<br>
ensure adequate staffing based on business demand.<br>
Collaborate closely with Customer Service, Live Operations, Fleet, HR, and Retail Partners to<br>
resolve operational issues, improve customer experience, and maintain service excellence.<br>
Conduct regular performance reviews, coaching sessions, and operational audits for Supervisors<br>
to ensure compliance with company standards, policies, and operational procedures.<br>
Analyze operational reports and performance trends, identify root causes of performance gaps,<br>
and implement continuous improvement initiatives to enhance efficiency and customer<br>
satisfaction.</p><br><br>Qualifications<br><p> Bachelor’s degree in business administration, Logistics, Supply Chain, or a related field.<br>
3–5 years of experience in Operations, Retail, E-commerce, Grocery,<br>
Strong analytical and problem-solving skills.<br>
Excellent communication and stakeholder management skills.<br>
Advanced proficiency in Microsoft Excel<br>
Bility to work in a fast-paced environment and manage multiple priorities.</p><br><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p><strong>About instashop:</strong></p><br><p>Instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.<br>
With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.</p><br><br>Job Description<br><p>As a Coordinator Accounting, you will play an essential role in supporting InstaShop’s operations by managing<br>
partner relationships, assisting with financial processes, and ensuring smooth financial operations across<br>
our growing network of partner shops. You’ll be the go-to person for partner inquiries, help set up new<br>
shops, and support our finance team with monthly closures, playing a vital part in ensuring our partners’<br>
success on the InstaShop platform.</p><br><p>WHAT’S ON YOUR PLATE?</p><br><ul><li>Coordinating the setup and onboarding process for new partner shops, ensuring a seamless integration into InstaShop’s platform.</li><li>Providing ongoing assistance to existing partner shops, guiding them through InstaShop’s operational processes, addressing questions, and ensuring a positive partner experience.</li><li>Responding to partner inquiries and emails, resolving any issues or questions partners may have regarding their operations on our platform.</li><li>Conducting regular updates and adjustments to partner shops’ information as needed to ensure accuracy and relevance.</li><li>Supporting the Business Development team by assisting with partner-related inquiries to aid in smooth expansion efforts.</li><li>Managing office petty cash, tracking expenses, and ensuring accurate record-keeping for all office-related costs.</li><li>Maintaining up-to-date financial records, including bank details for partner shops, to facilitate accurate payments and reporting.</li><li>Assisting the finance team with monthly closing tasks, including reconciliation and other accounting responsibilities.</li></ul><br>Qualifications<br><p>WHAT DID WE ORDER?</p><br><ul><li>Bachelor’s degree in accounting, Finance, Business, or a related field</li><li>0 to 2 years of experience in accounting, finance, or a similar role, preferably in e-commerce or retail</li><li>Strong organizational and multitasking skills, with an eye for detail</li><li>Proficiency in MS Excel</li><li>Excellent communication skills.</li><li>Knowledge of petty cash management and reconciliation processes.</li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><ul><li>Receiver will be responsible for all stock receiving at stores ensuring that all stocks are inspected thoroughly for quality, expiry and count accuracy. They will make sure that the store inventory is properly merchandized and organized on racks, freezers and chillers also they be working in close coordination with suppliers and inventory team</li><li>Receive incoming stock shipments from suppliers, distribution centre and stores</li><li>Inspect all deliveries for damages, discrepancies and shortages and report timely to relevant stakeholders</li><li>Ensuring invoice matching along with price and expiry check for all products</li><li>Conduct thorough quality checks on fresh and ultra fresh items to ensure all products meet high quality standards</li><li>Accurate recording on all receivings in warehouse management system</li><li>Merchandize, replenish and organize the store inventory using First Expire First Out (FEFO) method</li><li>Ensure putaway of the received stocks on shelves is completed timely with the help of pickers</li><li>Keep store aisles clear at all time and ensure that no stock is stored on aisles blocking the staff movement</li><li>Work closely with suppliers, commercial and Inventory team to resolve any shipment related issues</li><li>Ensure receiving area and store remains clean and well organized</li><li>Ensure that all logs related to supplier receivings are maintained at the store</li><li>Effective coordination and collaboration with the inventory team</li></ul><br>Qualifications<br><ul><li>High school diploma or equivalent</li><li>Previous experience in warehousing, stock receivings or inventory management preferably in grocery industry</li><li>Good communcation and teamwork skills</li><li>Ability to manage time and priorities in a fast paced environment</li><li>Familiarity with inventory management system and basic computer skills</li><li>Capability to handle physical tasks in various store conditions</li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><ul><li>Conduct all types of cycle counts at stores (Random, Hybrid and Manual)</li><li>Identify the SKUs having high quality complaints and perform daily checks to ensure that high quality standards of products are maintained at store</li><li>Ensure that quality checks are done of high selling items as a precautionary measure to reduce complaints</li><li>Rigorous quality checks on fresh and ultra fresh items </li><li>Random checks on packed orders to ensure that packing SOPs are adhered by pickers</li><li>Highlight issues related to any particular SKUs or Pickers behaviour to relevant stakeholders</li><li>Find the root cause for all complaints related to Quality, Expiry and damages and initiate actions to reduce them</li><li>Make sure that no damage, expired or poor quality products are on the shelves</li><li>The candidate will be indirectly reporting to Inventory Controllers</li></ul><br>Qualifications<br><ul><li>High school diploma or equivalent</li><li>Previous experience in warehousing or Quality control preferably in grocery industry</li><li>Good communcation and teamwork skills</li><li>Ability to manage time and priorities in a fast paced environment</li><li>Familiarity with quality control and basic computer skills</li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>● Responsible for the operations of the store during his shift, in terms of end to -end operation:<br>
managing staff, Ordering, Inbound receiving, stocking, Pick, and pack orders<br>
● Assists Store supervisor in managing all store operations (i.e. selecting people, scheduling<br>
We’re hiring<br>
Assistant Store Supervisor<br>
shifts, routine and preventive maintenance, …)<br>
● Assists Store supervisor with Ordering / Store replenishment: ensuring proper stock in stores<br>
(No OOS or OVS) and helping to assess the inventory and issuing orders based on the input<br>
and assessment of demand planner plus physical stock assessment<br>
● Inventory management: Support Store supervisor by ensuring effective stock control<br>
functions and practices. Support the Implementation of the inventory process to ensure<br>
adequate stock levels and accurate inventory by conducting Store Stock take & Cycle count<br>
based on the agreed schedule<br>
● Inbound receiving: During his shift, to ensure accurate receiving of orders as per policies &<br>
SOP<br>
● Outbound: During his shift, to ensure efficient and accurate picking and packing of customer<br>
orders, as per SOP<br>
● Support Store supervisor by monitoring fulfillment processes and recommending<br>
improvements to increase productivity and profits.<br>
● Help Store supervisor by Ensuring implementation of actions pertinent to store-related<br>
shrinkages<br>
● Supervising the effective implementation of hygiene, sanitation, security, and safety<br>
standards, as well as service level standards and ensuring a high level of customer service<br>
both internally and externally during his shift<br>
● Discussing with the Store supervisor all issues/problems and propose solutions</p><br><br>Qualifications<br><p>● You have at least 2-3 years of experience in supermarket or retail<br>
● Proven Excel skills<br>
● Good communication skills, and always like to be hands-on with several tools.<br>
● Language skills: Good English written (Professional writing: Emails, Communication, and<br>
reading) and spoken and Fluent Arabic</p><br><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
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Company Description<br><p><strong>A little bit about talabat</strong><br>
talabat is the leading online food and groceries ordering platform in MENA, operating in 9 countries across the region. Founded in 2004 by a small group of entrepreneurs in Kuwait, talabat’s success expanded to the rest of the GCC region, Egypt & Jordan, making it the largest and most popular food ordering app. With over 2,000+ employees and millions of users, we deliver hundreds of thousands of orders every day. We are part of the Delivery Hero network building the next generation of online delivery platforms across the globe. Our network is truly international with engineering teams in 13 countries and operations in 40+ countries.<br>
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Job Summary<br>
We are seeking a motivated and customer-focused Service Desk Analyst (L1 Support) to provide first-line technical support to end users. The successful candidate will be responsible for troubleshooting hardware, software, network, and Microsoft-related issues while delivering excellent customer service and ensuring timely resolution of incidents and service requests.</p><br><br>Job Description<br><p><strong>Key Responsibilities</strong></p><br><ul><li>Provide first-line technical support for end users via ticketing systems, phone, chat, and email.</li><li>Troubleshoot and resolve Microsoft Windows operating system issues.</li><li>Support and troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office applications.</li><li>Diagnose and resolve software-related incidents and application issues.</li><li>Perform basic network troubleshooting and connectivity diagnostics.</li><li>Escalate complex issues to second-line support teams when required.</li><li>Document incidents, troubleshooting steps, and resolutions accurately within the ticketing system.</li><li>Follow IT service management processes and SLA requirements.</li><li>Assist users with account-related issues, access requests, and basic system configurations.</li><li>Provide excellent customer service and maintain effective communication throughout the support process.</li><li>Work efficiently in a fast-paced environment while managing multiple tasks and applications simultaneously.</li></ul><p><strong>Technical Skills</strong><br>
Operating Systems</p><br><ul><li>Strong knowledge of Microsoft Windows environments.</li><li>Windows troubleshooting and end-user support.</li></ul><p>Microsoft 365</p><br><ul><li>Microsoft Outlook troubleshooting.</li><li>Microsoft Office applications support.</li><li>Microsoft Teams and OneDrive basic support.</li><li>Microsoft 365 user administration fundamentals.</li></ul><p>Networking</p><br><ul><li>Network fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi, LAN/WAN).</li><li>Basic network troubleshooting and connectivity diagnostics.</li></ul><p>Cloud Technologies</p><br><ul><li>Basic understanding of Microsoft Azure and cloud computing concepts.</li><li>Familiarity with cloud environments and identity management fundamentals.</li></ul><p>Software Support</p><br><ul><li>Software installation, configuration, troubleshooting, and maintenance.</li><li>Application support and issue resolution.</li></ul><p><strong>Soft Skills</strong></p><br><ul><li>Strong verbal and written communication skills.</li><li>Excellent customer service and user support skills.</li><li>Strong troubleshooting and analytical thinking abilities.</li><li>Ability to work under pressure and manage multiple priorities.</li><li>Ability to work on multiple applications and tasks simultaneously.</li><li>Strong teamwork and collaboration skills.</li><li>Attention to detail and commitment to service quality.</li></ul><p><strong>Preferred Skills</strong></p><br><ul><li>Familiarity with ITSM tools such as Jira Service Management, or similar ticketing systems.</li><li>Basic knowledge of azure and user account management.</li><li>Understanding of ITIL concepts and Service Desk best practices.</li></ul><br>Qualifications<br><ul><li>Bachelor's degree or diploma in Information Technology, Computer Science, or a related field</li><li>Equivalent practical experience considered in lieu of formal education</li><li>0–2 years of experience in a Service Desk, Help Desk, or IT Support role</li><li>Hands-on experience supporting Microsoft Windows environments</li><li>Experience with Microsoft 365 applications (Outlook, Teams, OneDrive, Office)</li><li>Exposure to ticketing systems and ITSM workflows</li></ul><br><br> </div>