Delivery Hero SE jobs
86
Jobs Found
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
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Company Description<br><p>instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.</p><br><p>With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.</p><br><br>Job Description<br><p>As a Sr. Coordinator Marketing you will be responsible for promoting the company's services through marketing campaigns. This role involves researching, analyzing, & developing marketing strategies & campaigns to increase sales, while supporting content management. You must be able to collaborate with various departments to ensure that all marketing efforts are aligned with the company's overall goals and objectives.</p><br><ul><li>Developing and implementing marketing strategies that align with the company's goals and objectives</li><li>Conducting market research and analyzing data to identify trends and opportunities</li><li>Creating and managing marketing campaigns across various channels, including social media, CRM and print</li><li>Writing and producing visual content for various marketing materials, including social media captions and stories, content and push notifications</li><li>Collaborating with other departments, such as commercials and campaigns to ensure that marketing efforts are aligned with overall business goals</li><li>Tracking and analyzing the performance of marketing campaigns and producing actionable insights and recommendations</li><li>Staying up-to-date with industry trends and developments, and incorporating them into marketing strategies and content</li><li>Handle social media boosting and paid advertising across platforms like Facebook, Instagram and TikTok.</li></ul><br>Qualifications<br><ul><li>Bachelor's degree in Marketing, Communications, or a related field</li><li>Minimum 1+ years experience in marketing with proven work experience in social media management/marketing</li><li>Experience with paid social media campaigns</li><li>Fluency in English & Arabic both written & verbal; articulate, with excellent communication and content writing skills</li><li>Proficiency with Microsoft Office for producing reports & presentations</li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>We’re looking for an Inventory Controller to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minutedelivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!<br>
<br>
<strong>What’s On Your Plate?</strong><br>
</p><br><ul><li>Daily monitoring of stock movement, running report of daily inventory adjustment.</li><li>Providing stock reports on Category Level for All Stores.</li><li>Guiding the stores on receiving deliveries, returning PO and some operational issues involving stocks.</li><li>Doing stock take/cycle count for the running stores.</li><li>Invoice Matching together with finance if there are discrepancies.</li><li>Weekly reporting to GM with all total inventory adjustments, including the percentage of shrinkage against sales.</li><li>Spot checking and visiting stores for some investigation with inventory discrepancies.</li><li>Reporting system issues related to store operation activity affecting the stocks.</li><li>Monthly reconciliation with finance.</li><li>Monthly reporting of inventories showing turnovers.</li></ul><br>Qualifications<br><p><strong>What Did We Order?</strong><br>
</p><br><ul><li>You have 1-2 years of experience in Inventory management.</li><li>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</li><li>You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.</li><li>You are someone energized by the unknown and look forward to learning each day on the job.</li><li>You have excellent analytical and communication skills, and always like to be hands-on with several tools.</li><li>Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.</li><li>Language skills: Fluent English and Arabic would be highly advantageous.</li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.</p><br><p>With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.</p><br><br>Job Description<br><p><strong>Facilities Management & Operations</strong></p><br><ul><li><p>Lead day-to-day FM operations across InstaShop locations — covering reception, maintenance, cleaning, pantry, vending machines, stationery, mail, and archiving.</p><br></li><li><p>Monitor the performance and quality of outsourced services including housekeeping, pest control, and fleet.</p><br></li><li><p>Supervise the FM team, manage workload distribution, and drive strategic planning for team goals and objectives.</p><br></li><li><p>Handle all facilities needs across logistics hubs and dark stores, ensuring timely follow-up and resolution.</p><br></li><li><p>Manage daily operational requests including desk allocation, space utilization, furniture, and parking arrangements.</p><br></li></ul><p><strong>Contract & Vendor Management</strong></p><br><ul><li><p>Supervise renewals and negotiate contracts with external service providers (water dispensers, coffee machines, and other FM services).</p><br></li><li><p>Liaise with maintenance contractors and suppliers for office consumables across all sites.</p><br></li><li><p>Establish and maintain vendor files; verify accuracy of submitted documentation.</p><br></li><li><p>Maintain accurate records of all contracts, annual leases, work orders, service requests, and executed works.</p><br></li></ul><p><strong>Service Quality & Compliance</strong></p><br><ul><li><p>Review and analyze monthly third-party service reports; ensure adherence to KPIs and SLAs.</p><br></li><li><p>Respond to and resolve help desk tickets raised through the Facilities department.</p><br></li></ul><p><strong>Asset & Procurement Management</strong></p><br><ul><li><p>Manage the procurement process ensuring timely purchasing and accurate financial documentation.</p><br></li><li><p>Coordinate the internal and external movement of all company assets.</p><br></li></ul><p><strong>Workplace Projects, Events & People Experience</strong></p><br><ul><li><p>Plan and execute workplace projects, office improvements, and employee-facing events that reflect InstaShop's culture and energize the community.</p><br></li><li><p>Drive people experience initiatives that foster belonging, connection, and community across all locations.</p><br></li><li><p>Develop project plans and timelines ensuring initiatives are delivered on time, on brand, and with measurable impact on employee satisfaction.</p><br></li></ul><br>Qualifications<br><p><strong>Qualifications & Experience</strong></p><br><ul><li><p>Bachelor's degree in Business Administration, Hospitality, Facilities Management, Engineering (Mechanical, Electrical, or Civil), or a related field.</p><br></li><li><p>Minimum 1 years of experience in facilities management, workplace operations, or a similar fast-paced service-delivery environment.</p><br></li><li><p>Solid understanding of building systems, maintenance protocols, and safety standards to effectively oversee vendor performance and ensure service quality.</p><br></li></ul><p><strong>Skills & Competencies</strong></p><br><ul><li><p>Proficiency in MS Office and facilities management tools/systems.</p><br></li><li><p>Strong contract negotiation, vendor management, and organizational skills.</p><br></li><li><p>Ability to multitask and manage multiple stakeholders across locations effectively.</p><br></li><li><p>Excellent communication skills in both English and Arabic.</p><br></li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>What's On Your Plate?</strong><br>
Assists Category Manager in:</p><br><ul><li>Collect weekly price quotations from produce suppliers, compile data, and propose items allocations based on cost- supplier service levels</li><li>Collecting retail audit from competition</li><li>Generate daily/weekly availability performance, shrinkage, and sales reports to help drive category insights.</li><li>Set up, launch, and activate promotional campaigns directly within the internal promo tool.</li><li>Visit the central market and get update on new seasonal items available in market and decide on item selection</li><li>Visit to tMart stores to monitor freshness and quality</li><li>Work closely with the demand planners and the suppliers to ensure timely and efficient delivery of fresh food products.</li><li>Working on admin related duties like updating price changes, rank change content update on the app etc</li><li>Following up with suppliers on listings, pricing, product availability</li><li>Any other ad hoc requests from the manager.</li></ul><br>Qualifications<br><p><strong>What Did We Order?</strong></p><br><ul><li>You have at least 3+ years of experience in progressive development and management of multiple Private label categories, matured by working for large retailers (FMCG), in an international setting.</li><li>You have technical knowledge that enables you to provide your manager with accurate information</li><li>Has decent commercial knowledge such as profitability, margin calculations and feasibility and benchmarking knowledge.</li><li>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>Role Summary:</strong><br>
We are looking for a Key Account Manager to join our team and be part of our growth. The purpose of this role<br>
is to manage, grow, and consolidate orders towards our strategic partners. This role will work to build very<br>
strong and solid relationships with key accounts, maximize their potential and improve their performance,<br>
deliver on their needs and requests, give them insights, and negotiate deals and special contractual terms.</p><br><p><br>
<strong>What’s On Your Plate?</strong></p><br><p>● Build and maintain effective long-term relationships and a high level of satisfaction with key<br>
senior-level decision-makers and influencers at an assigned group of customer accounts that may<br>
include major strategic customers within a geographic or industry focus.<br>
● Identify, develop, and typically close new sales opportunities.<br>
● Create demand for the organization's products and services by raising their profile with customers.<br>
● Achieve revenue targets by increasing revenue spend per account.<br>
● Conduct regular status and strategy meetings with the customer's senior management to understand<br>
their needs and link them to the organization's product/service strategies.<br>
● Service quality need to be consistent for all the brands.<br>
● Maintain continuous business relationship with clients/ restaurants<br>
● Provide excellent service and support in order to build strong relationship and resolving operational<br>
issues between clients/ restaurant and company.<br>
● Optimize the restaurant content (MOA, Delivery time).<br>
● Maintain regular relationships with various stakeholders from the brand<br>
● Provide quarterly reviews to partners to showcase the areas of growth and areas of potential<br>
improvement.<br>
● Provide and maintain high service levels to the brands to ensure a seamless experience to both<br>
customers and partners.<br>
● Work internally with the various departments to ensure all requirements of brand is met.<br>
● Update and maintain a track record of all activities related to the brand on SalesForce.</p><br><p>Qualifications</p><br><p><strong>What Did We Order?</strong><br>
● Minimum 3-5 years full time professional experience in related field.<br>
● Previous experience working in an e-commerce or FMCG company is a plus<br>
● In-depth Knowledge of Food Industry Market and e-commerce.<br>
● Able to analyze data and sales statistics and curate a solution<br>
● Proficient in Excel<br>
● Excellent verbal and written communication skills</p><br><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><ul><li><p><strong>Responsible for ensuring we have the correct inventory at the stores (No OOS or OVS) by analysing the current inventory status and updating the ordering parameters. Daily monitoring of stock movement, running report of daily inventory adjustment.</strong></p><br></li><li><p><strong>Maintaining parameters of the replenishment model and making sure it is accurately input into the system, including lead times, reorder point, economic order quantities, suppliers minimum order quantities, etc.</strong></p><br></li><li><p><strong>Preparing demand forecasts and initiating ordering to the stores and tracking receipt of such orders</strong></p><br></li><li><p><strong>Managing the relevant inventory in coordination with the Category Managers</strong></p><br></li><li><p><strong>Ensuring timely and accurate analysis and reporting of inventory and purchase forecasts</strong></p><br></li><li><p><strong>Dispatching orders to suppliers and ensuring proper tracking</strong></p><br></li><li><p><strong>Liaising with suppliers for improving collaborative forecasting planning and replenishment</strong></p><br></li><li><p><strong>Ensuring maintenance of appropriate and accurate records of in-stock and inventory position are kept.</strong></p><br></li></ul><br>Qualifications<br><ul><li><p><strong>You have at least 3+ years of experience in Inventory Controlling & Demand Planning</strong></p><br></li><li><p><strong>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</strong></p><br></li><li><p><strong>You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.</strong></p><br></li><li><p><strong>You are someone energized by the unknown and look forward to learning each day on the job.</strong></p><br></li><li><p><strong>You have excellent analytical and communication skills, and always like to be hands-on with several tools.</strong></p><br></li><li><p><strong>Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.</strong></p><br></li><li><p><strong>Language skills: Fluent English and Arabic would be highly advantageous.</strong></p><br></li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.</p><br><p>With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.</p><br><br>Job Description<br><p>The Coordinator Field Operations is responsible for ensuring the accuracy of product information and stock availability across partner shops. This role involves conducting regular field visits, maintaining product data within the instashop platform, collaborating closely with shop staff, and supporting the overall quality and accuracy of the customer experience.</p><br><ul><li>Conduct daily visits to partner shops to ensure that products available in-store are accurately reflected on the InstaShop platform using a handheld scanner.</li><li>Ensure all product information is accurately maintained in the system, including barcodes, quantities, prices, images, and descriptions.</li><li>Collaborate with shop staff to update stock availability and maintain accurate inventory information.</li><li>Monitor stock levels and identify out-of-stock products.</li><li>Prepare daily reports to analyze the shop's stock and assortment status.</li><li>Travel to new markets, as required, to carry out the above responsibilities.</li></ul><br>Qualifications<br><ul><li>Ability to work effectively under pressure and meet deadlines</li><li>Ability to perform physical tasks in a field-based environment</li><li>Flexibility to travel to various locations within and outside the city, as required</li><li>Strong organizational and planning skills</li><li>Strong time management and prioritization skills</li><li>Good written and verbal communication skills in English</li><li>Proficiency in Microsoft Excel</li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>Role Summary</strong><br>
We’re looking for a Associate Demand Planner to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at competitive prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!<br>
<br>
<strong>What’s On Your Plate?</strong></p><br><ul><li>Supporting in creation of POs for replenishment and maintaining availability in the stores and warehouse, data management.</li><li>Creation of PO's based on the demand forecast in a timely manner set by the lead for maintaining availability in the stores, keeping track of receipt of POs.</li><li>Support in ensuring the correct inventory at the stores (No OOS or OVS) by analysing the current inventory status and updating the ordering parameters.</li><li>Daily monitoring of stock movement, running report of daily inventory adjustment.</li><li>Support to lead in Managing stock amounting to KD 1.5M while ensuring issuance of ~ 1,750 POs weekly for stores and DC.</li><li>Fresh products replenishment in coordination with Supplier & store supervisors.</li><li>Preparing the key reports such as availability, lost sales, stock cover and service levels reports.</li><li>Monitoring & Reporting - Close to Expiry Risk Management and mitigation, Overstock and slow moving stock planning.</li><li>Using various system tools to generate data and prepare purchase orders. IM, PO Tool, Tableau, Looker.</li><li>Coordinate with store supervisors and admins to ensure smooth workflow.</li></ul><br>Qualifications<br><p><strong>What Did We Order?</strong></p><br><ul><li>Past experience in FMCG in demand planning and replenishment in a must.</li><li>Data and detail oriented.</li><li>Excellent analytical and communication skills, and always hands-on with several tools.</li><li>Ability to interact/guide the senior-level executives and can manage the expectations of multiple stakeholders.</li><li>Tech Savvy.</li><li>Excel Skills.</li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>Role Summary / Overview</strong></p><br><p><strong>Focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</strong></p><br><p><strong>Role Scope </strong></p><br><ul><li><p><strong>Full Ownership over the category management role in terms of Assortments, Pricing, Offers and Supply.</strong></p><br></li><li><p><strong>Responsible for monitoring economic performance of the assigned departments /categories across sales, gross margin, profit and loss and consistency with the company's commercial strategy.</strong></p><br></li><li><p><strong>Ensuring proper implementation of the commercial strategy and strategic guidelines, including categories plan and pricing strategy.</strong></p><br></li><li><p><strong>Providing input to the Ops team flows, adjacencies, tools and templates, fixtures, etc.</strong></p><br></li><li><p><strong>Reviewing and resolving any issues with local suppliers.</strong></p><br></li><li><p><strong>Assortment:</strong></p><br></li><li><p><strong>Ensuring cost efficiency across our consumers that meets their needs/wants.</strong></p><br></li><li><p><strong>Defining and maintaining the local assortment and integrating the basic assortment for the department/categories.</strong></p><br></li><li><p><strong>Providing regional teams with information regarding products and quantities needed for international and regional contracts.</strong></p><br></li><li><p><strong>Selecting local suppliers, negotiating and purchasing in line with expected needs guided by standards such as cost price, discounts, rebates, payment terms, discounts, etc.</strong></p><br></li><li><p><strong>Price:</strong></p><br></li><li><p><strong>Pricing the items based on pricing guidelines and recommended prices for PL/Imported items.</strong></p><br></li><li><p><strong>Collecting market prices and conducting country price audits.</strong></p><br></li><li><p><strong>Promos:</strong></p><br></li><li><p><strong>Identifying local promo products and pricing each item and submitting forecasting/relevant reordering information to replenishment.</strong></p><br></li><li><p><strong>Developing the country promotion calendar.</strong></p><br></li><li><p><strong>Following up and ensuring effective execution of all activities required for each promotional event.</strong></p><br></li><li><p><strong>Analyzing and providing inputs for more effective promotional activities such as consumer preferences, local competitors and trends.</strong></p><br></li></ul><br>Qualifications<br><p><strong>What Did We Order?</strong></p><br><ul><li><p><strong>You have at least 5+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers (FMCG), in an international setting.</strong></p><br></li><li><p><strong>You have built teams and led cross-functional projects at scale.</strong></p><br></li><li><p><strong>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</strong></p><br></li><li><p><strong>You are willing to do anything necessary for the project to succeed, including working on the warehouse floor when you are short staffed to make a customer delivery, or to take customer calls. No job is too insignificant, no detail is too small for you.</strong></p><br></li><li><p><strong>You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders. You are someone energized by the unknown and look forward to learning each day on the job. You have excellent analytical and communication skills, and always like to be hands-on with several tools.</strong></p><br></li><li><p><strong>You have excellent analytical and communication skills, and always like to be hands-on with several tools.</strong></p><br></li><li><p><strong>Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.</strong></p><br></li><li><p><strong>Language skills: Fluent English and Arabic.</strong></p><br></li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p><strong>Who are we?</strong></p><br><p>When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.</p><br><p>Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!</p><br><p>Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.</p><br><p>As Talabat continues to grow and keep ahead of the curve we have launched our very own end-end grocery service across the MENA region: tMart</p><br><br>Job Description<br><p><strong>Role Summary</strong></p><br><p>We’re looking for a Admin to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minutedelivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</p><br><p><strong>What’s On Your Plate?</strong></p><br><ul><li><p>Raising Purchase Orders (Regulars & Promotion) in the system and sending it to suppliers</p><br></li><li><p>Update Internal database with order details (dates, vendors, quantity) and the suppliers’ details. </p><br></li><li><p>Track Orders and ensure timely delivery.</p><br></li><li><p>Communicates with the supplier and with the operations team in regards with the LPO/Delivery</p><br></li><li><p>Generating and Sending Admin reports (Active Items, Customer Orders, Weekly Cost Update, Pepsi Data Sharing, QFA sales report, Purchase Order MTD)</p><br></li><li><p>Sending Monthly Data Sharing to suppliers</p><br></li><li><p>Checking the images in Talabat App weekly and uploading the ones that are missing</p><br></li><li><p>Changing the barcodes, cost price and description as per operation’s request</p><br></li><li><p>Updates the google sheet for all the changes in barcodes, price and description.</p><br></li><li><p>Maintains the country’s Assortment/Google File</p><br></li><li><p>Printing and stamping of documents</p><br></li><li><p>Ad hoc related tasks as per managers request</p><br></li></ul><br>Qualifications<br><p><strong>What Did We Order?</strong></p><br><ul><li><p>You have at least 1-3 years of experience within data recording and the administrative field </p><br></li><li><p>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</p><br></li><li><p>You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.</p><br></li><li><p>You are someone energized by the unknown and look forward to learning each day on the job.</p><br></li><li><p>You have excellent analytical and communication skills, and always like to be hands-on with several tools.</p><br></li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
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Company Description<br><p>Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.</p><br><p>We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.</p><br><p>Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner.</p><br><br>Job Description<br><p>Operations Manager – NFV is responsible for managing and improve local NFV operations through vendor management, optimizing processes & best practices as well as developing a strong local operations team. The key focus is to drive operational efficiency to support sales and growth locally. This role holder will oversee internal teams within Vendor Content + Vendor Operations + oversee outsourced content scanning teams</p><br><p><strong>What’s on Your Plate? </strong></p><br><ul><li>Accountable for local NFV operational performance including both commercial & operational KPI's</li><li>Work with Head of NFV to shape the strategy/plan to achieve targets, ensuring regular reviews and reprioritization</li><li>Work with Regional Ops team to be the local market ops stakeholder; highlight opportunities, gain support and share any local initiatives</li><li>Work closely with key accounts on performance, opportunities and leverage relationship to build local market insights</li><li>Scope and deliver local initiatives to improve ops metrics quantified with data analysis</li><li>Consistently reviews performance, highlighting successes and areas of improvements supported by a target action plan</li><li>Expert in local operational process/procedures, continually evaluating, simplifying, removing non-value adding tasks and auditing compliance.</li></ul><br>Qualifications<br><p><strong>What Did We Order?</strong> </p><br><ul><li>5-6 years of working experience in same/similar field.</li><li>Direct Line management experience - Ability to Build relationships, motivate peers and manage upwards</li><li>Can work with Tableau. Knowledge of Excel and/or Looker is a good plus.</li><li>Very good analytical skills.</li><li>Very good communicator and collaborator at all levels.</li><li>Back up your opinions with data and clear well-structured cases.</li><li>You are execution focused and have a proven record of success in complex environments.</li><li>Results-driven, high-performing, high-quality work attitude.</li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
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Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>The Senior Specialist, Real Estate is responsible for end-to-end site management, from scouting and lease negotiation to serving as the primary point of contact between Talabat and its landlords across all locations. This individual will work closely with internal stakeholders across business functions to ensure real estate solutions align with operational needs and landlord relationships are proactively managed.</p><br><p>This role requires strong negotiation skills, relationship management, and an ability to troubleshoot real estate-related issues across departments.</p><br><p><u>What's On Your Plate: </u></p><br><p>Site Scouting & Deal Sourcing</p><br><ul><li><p>Identify, evaluate, and propose suitable real estate options based on the needs of business functions (e.g., dark stores, kitchens, logistics).</p><br></li><li><p>Maintain a strong pipeline of potential properties aligned with Talabat’s expansion strategy.</p><br></li><li><p>Collaborate with commercial and data teams to align site selection</p><br></li><li><p>Manage ethical non-conflicting relationships with external real estate brokers, consultants, and advisors to maximize market coverage and deal flow.</p><br></li></ul><p>Landlord Relationship Management</p><br><ul><li><p>Build and maintain strong relationships with landlords, property managers, and building management POCs</p><br></li><li><p>Act as the single point of contact between landlords and internal teams, ensuring smooth communication and timely issue resolution.</p><br></li></ul><p>Lease Negotiation & Contract Management</p><br><ul><li><p>Lead lease and renewal negotiations, securing favorable terms that meet both business needs and legal requirements.</p><br></li><li><p>Collaborate with legal and finance teams to ensure timely finalization of contracts and compliance with internal policies.</p><br></li><li><p>Proactively manage upcoming renewals and exits to mitigate financial or operational risk.</p><br></li><li><p>Conduct rent benchmarking against market rates to ensure competitive lease terms across the portfolio.</p><br></li><li><p>Track renewal options, termination clauses, termination rights, and lease expirations with proactive management timelines to avoid missed deadlines.</p><br></li><li><p>Drive cost optimization initiatives across the portfolio, including renegotiations, consolidations, and early exit strategies where appropriate.</p><br></li></ul><p>Issue Resolution & Stakeholder Support</p><br><ul><li><p>Work with business teams to address property-related issues, ensuring landlord accountability and timely resolution (e.g., maintenance delays, access issues).</p><br></li><li><p>Escalate recurring issues or disputes and propose alternative solutions in collaboration with internal stakeholders.</p><br></li></ul><p>Due Diligence & Regulatory Compliance</p><br><ul><li><p>Conduct due diligence on prospective sites, including verification of Title Deed, ownership details, and permitted activities, before deal progression.</p><br></li><li><p>Ensure compliance with UAE real estate regulations including RERA, Ejari, and municipality approval requirements.</p><br></li><li><p>Coordinate with relevant authorities and teams on DED (or equivalent) licensing and municipality permits as needed to support new site openings.</p><br></li></ul><p>Handover & Fit-Out Coordination</p><br><ul><li><p>Coordinate property handover between landlords and internal construction/fit-out teams, ensuring premises meet operational and technical specifications.</p><br></li></ul><p>Process Improvement</p><br><ul><li><p>Provide input into workflow design, documentation, and system updates that streamline real estate operations.</p><br></li><li><p>Contribute insights to improve lead tracking, visibility, and turnaround time across markets.</p><br></li><li><p>Maintain structured lease document management and archiving to ensure a complete audit trail and easy retrieval across the portfolio.</p><br></li></ul><p>Qualifications</p><br><p>5-8 years of experience in real estate, leasing, or property management — ideally in a Retail, F&B, E-commerce or logistics environment.</p><br><ul><li><p>Proven ability to negotiate commercial contracts and manage stakeholders under time pressure.</p><br></li><li><p>Strong relationship-building and interpersonal skills.</p><br></li><li><p>High attention to detail, with the ability to manage multiple priorities.</p><br></li><li><p>Comfortable working cross-functionally and escalating bottlenecks when needed.</p><br></li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>The Admin – Real Estate Operations </strong>will be responsible for the accurate and timely coordination of all administrative tasks related to Talabat's real estate portfolio. This includes collecting, organizing, and sharing documentation required for lease agreements, renewals, approvals, and internal compliance. The role plays a critical support function in ensuring operational continuity and audit readiness across the real estate team.</p><br><p><strong>Key Responsibilities</strong></p><br><p><strong>Documentation & Record Management</strong></p><br><ul><li><p>Collect, verify, and organize all required documentation for new leases, lease renewals, extensions, and contract terminations.</p><br></li><li><p>Maintain an organized digital and physical filing system for all lease-related paperwork, contracts, approval forms, and legal documents.</p><br></li><li><p>Ensure documents are properly named, tracked, and stored in alignment with internal governance protocols.</p><br></li></ul><p><strong>Coordination & Communication</strong></p><br><ul><li><p>Coordinate with internal stakeholders (e.g., legal, finance, operations) to gather required inputs for real estate paperwork.</p><br></li><li><p>Liaise with landlords and property managers to request or submit supporting documentation.</p><br></li><li><p>Track the progress of document collection and flag pending items to the Real Estate Manager or Sr. Manager.</p><br></li></ul><p><strong>Compliance & Tracking</strong></p><br><ul><li><p>Ensure documentation submitted meets internal formatting, policy, and approval standards.</p><br></li><li><p>Support the real estate team in preparing materials for internal approvals and audits.</p><br></li><li><p>Maintain trackers for active, pending, and upcoming lease-related documentation.</p><br></li></ul><p><strong>Process Adherence</strong></p><br><ul><li><p>Follow established checklists and workflows to ensure nothing is missed in the leasing lifecycle.</p><br></li><li><p>Assist in refining documentation workflows to improve turnaround time and reduce errors.</p><br></li></ul><p><strong>WHAT DID WE ORDER?</strong></p><br><ul><li><p>2 years of experience in administrative, operations, or real estate coordination roles.</p><br></li><li><p>Strong organizational skills and attention to detail.</p><br></li><li><p>Ability to manage multiple requests and deadlines simultaneously.</p><br></li><li><p>Basic familiarity with real estate contracts is a plus.</p><br></li><li><p>Proficiency in Microsoft Excel, Google Drive, and document management tools<strong>.</strong></p><br></li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
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Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><ul><li>Direct daily floor operations across receiving, putaway, picking, packing, dispatch, quality, and inventory control as assigned.</li><li>Drive team-level KPIs (e.g., picking accuracy, throughput, dispatch SLAs) and continuously identify opportunities to optimize workflows.</li><li>Ensure proper usage, care, and basic maintenance knowledge of warehouse equipment (MHE, Hools, RF scanners, etc.).</li><li>Monitor damage, defectives, and picking inaccuracies; conduct root-cause investigations to prevent recurring operational losses.</li><li>Lead and manage a shift/team of ~20–30 full-time and outsourced personnel.</li><li>Conduct regular monthly 1-on-1 connects, track attendance, and build clear development plans for team members.</li><li>Participate in the recruitment, onboarding, and training processes for new hires and contingent staff.</li><li>Actively monitor workforce behavior, enforce company policies, and maintain a high standard of workplace discipline.</li><li>Partner closely with Operations Leaders, Demand Planning, Inventory Control, and Finance to maintain smooth operational handoffs.</li><li>Collaborate with agency leaders to ensure contractor attendance, alignment, and performance meet operational demands.</li><li>Coordinate with other shift supervisors to ensure seamless transition between shifts and consistent application of warehouse rules.</li><li>Accountability for stock levels, product availability, and cost containment initiatives within assigned functional areas.</li><li>Serve as a role model for safety regulations, ensure a safe working environment, and enforce safety protocols across all teams.</li><li>Managed and achieved operational KPIs and SLAs, including picking accuracy, inventory variance, damage reduction, fulfillment rate, UPH targets, SLA compliance, attendance and punctuality, team retention, monthly connect completion rate, and zero-accident health and safety compliance.</li></ul><br>Qualifications<br><ul><li>You have at least 5-7 years of experience in warehousing & DC.</li><li>solid knowledge of all DC operations, inventory control and basic finance knowledge</li><li>You are someone energized by the unknown and look forward to learning each day on the job.</li><li>Good communication skills, and always like to be hands-on with several tools.</li><li>Additionally, you have robust interpersonal and intercultural skills.</li><li>Language Skills: Very Good English would be highly advantageous.</li><li>Computer Skills: Computer Skills: Very Good in Excel, ERP system.</li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
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Company Description<br><p>instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.</p><br><p>With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.</p><br><br>Job Description<br><p>As a Live Ops Advisor you will provide exceptional customer service and support to our on ground team. The primary responsibility of this role is to ensure the timely resolution of all rider and picker related issues and to provide guidance and support to riders throughout their order journey.</p><br><ul><li>Respond promptly and professionally to rider and picker inquiries related to deliveries, payments, technical issues, and complaints through calls, emails, and chat</li><li>Look into any orders that may need attention and support riders and pickers in handling orders efficiently and troubleshoot issues affecting order fulfillment</li><li>Identify and escalate repeated patterns of failure points, system-related concerns, or operational inefficiencies to the Escalations team or relevant stakeholders</li><li>Provide remote support with basic technical troubleshooting related to order management systems, applications, and connectivity issues</li><li>Maintain accurate records of rider and picker interactions, issue resolutions, and compliance reports to ensure operational transparency and accountability</li><li>Work closely with the operations and customer service teams to refine support workflows, reduce friction in order handling, and drive operational excellence</li></ul><br>Qualifications<br><ul><li>High school diploma or equivalent; bachelor's degree preferred.</li><li>Minimum 1+ years of experience in rider support or dispatch roles</li><li>Strong communication skills in English and Arabic, both verbal and written</li><li>Ability to work flexible hours, including weekends and holidays</li><li>Strong problem-solving skills and attention to detail</li><li>Ability to work independently and as part of a team</li><li>Ability to work in a fast-paced, dynamic environment with changing priorities and multiple tasks</li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
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Job Description<br><ul><li>Conduct regular operational audits across entire Operations to ensure full compliance with company policies, SOPs, and service standards.</li><li>Monitor compliance related to uniforms, safety equipment, company assets, mobile applications, attendance, and operational procedures, identifying and reporting any violations.</li><li>Audit vendor operations by reviewing timesheets, staffing records, attendance, payroll-related documentation, and contractual compliance to ensure accuracy and adherence to agreed standards.</li><li>Investigate operational violations, misuse of company assets, policy breaches, and process deviations, providing detailed reports and recommendations for corrective and preventive actions.</li><li>Prepare compliance reports, audit findings, and performance dashboards, highlighting trends, recurring issues, and improvement opportunities for management.</li><li>Partner closely with Operations, Vendor Management, HR, Customer Experience, and Fleet teams to ensure timely resolution of audit findings and successful implementation of corrective action plans.</li><li>Support the development and continuous improvement of operational SOPs, compliance checklists, and audit frameworks to strengthen operational governance.</li><li>Monitor compliance KPIs, conduct follow-up audits, and ensure corrective actions are effectively implemented across all operational sites..</li><li>Own the governance of the vendor penalty process by auditing penalty applications, ensuring full adherence to the approved penalty scheme, identifying discrepancies, and recommending corrective actions when required.</li></ul><br>Qualifications<br><ul><li>Bachelor's degree in Business Administration, Operations Management, Logistics, or a related field.</li><li>2–4 years of experience in Operations, Compliance, Quality Assurance, Audit, or Retail Operations.</li><li>Experience conducting operational audits and compliance reviews is highly preferred Strong analytical and investigation skills with excellent attention to detail.</li><li>Excellent reporting and communication skills.</li><li>Advanced proficiency in Microsoft Excel; Power BI is a plus.</li><li>Ability to work independently, conduct field visits, and manage multiple operational locations. </li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>WHAT’S ON YOUR PLATE?</strong></p><br><ul><li><p>Build, maintain & partially own strong relationships with all 3PL partners across the country</p><br></li><li><p>Build a trusting relationship that allows exchange of information and best practices across cities</p><br></li><li><p>Ensure sufficient data is shared to allow for educated directions & improvements in performance</p><br></li><li><p>Create right incentives / penalties for 3rd parties to improve rider performance</p><br></li><li><p>Ensure rider safety & wellbeing are top priority for 3rd parties and solid measures and tools are in place</p><br></li><li><p>Be the voice of the 3rd party to Talabat: Listen to the challenges and find solutions with the internal team</p><br></li><li><p>Ensure 3pl compliance to Talabat rules to increase rider loyalty across all 3rd parties</p><br></li><li><p>Design learning courses, training programs, and workshops for riders about internal SOPs and new features/policies</p><br></li><li><p>Responsible for onboarding of new riders and reboarding of existing riders</p><br></li><li><p>Lead entire rider lifecycle to improve retention of existing riders</p><br></li><li><p>Build training SOPs and metrics to measure rider performance and compliance</p><br></li><li><p>Conduct Rider Engagement activities and Focused Group discussions with Riders to understand their pain points and work on them</p><br></li><li><p>Documenting all training activities </p><br></li><li><p>Assessing the effectiveness of training through surveys/feedback</p><br></li><li><p>Groom rider quality (behavior, appearance, professionalism, presentation etc)</p><br></li><li><p>Setting up a performance improvement plan to improve performance of low performing riders</p><br></li><li><p>Reduce rider complaints originating from customers</p><br></li></ul><br>Qualifications<br><p><strong>WHAT DID WE ORDER?</strong></p><br><ul><li><p>Completed a Bachelor’s or Master’s degree</p><br></li><li><p>Preferably you gained 2+ years of work experience in high growth startups, tech companies, consulting or IB</p><br></li><li><p>Strong Excel and data management skills</p><br></li><li><p>A doer and a free thinker. You accept and adapt constantly to change</p><br></li><li><p>Willing to question the status quo when needed</p><br></li><li><p>Team player. We are looking for someone who fits the team and the company culture</p><br></li><li><p>Make it happen attitude, where results are ensured to be achieved regardless of all the obstacles</p><br></li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.</p><br><p>With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.</p><br><br>Job Description<br><p>As an Associate Campaigns, you will play a key role in driving instashop’s performance through special campaigns and promotions in collaboration with our partner shops. You will strategize, develop, and execute campaigns, ensuring they align with instashop’s growth objectives and deliver maximum ROI. This role requires a strong analytical approach to optimize and monitor campaign performance, utilizing insights and data to refine strategies and achieve impactful results.</p><br><ul><li>Ensuring parity in deals, promotions, and discounts across partner stores and the instashop platform</li><li>Working closely with partner shops to identify ongoing discounts and promotional campaigns while gathering insights for new strategies</li><li>Preparing detailed campaign plans, maintaining comprehensive records, and creating post-campaign reports with actionable recommendations</li><li>Managing the campaigns dashboard and ensuring all campaigns are executed in a timely manner</li><li>Developing and maintaining a structured campaign calendar to ensure timely planning, execution, and follow-up</li><li>Aligning campaign plans with Account Managers and Marketing teams to ensure synergy with the overall marketing calendar</li></ul><br>Qualifications<br><ul><li>Bachelor’s degree in Marketing, Business, or a related field</li><li>Proficiency in Excel and PowerPoint for reporting and presentations</li><li>Strong analytical skills and experience with data-driven decision-making</li><li>Prior experience in campaign management or business development is a plus</li><li>Solid understanding of commercial principles and market trends</li><li>Fluency in English both verbal and written</li><li>Basic knowledge of Adobe Photoshop or similar design software is a plus</li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.</p><br><p>With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.</p><br><br>Job Description<br><p>As a Live Ops Advisor you will provide exceptional customer service and support to our on ground team. The primary responsibility of this role is to ensure the timely resolution of all rider and picker related issues and to provide guidance and support to riders throughout their order journey.</p><br><br>Qualifications<br><ul><li>Respond promptly and professionally to rider and picker inquiries related to deliveries, payments, technical issues, and complaints through calls, emails, and chat</li><li>Look into any orders that may need attention and support riders and pickers in handling orders efficiently and troubleshoot issues affecting order fulfillment</li><li>Identify and escalate repeated patterns of failure points, system-related concerns, or operational inefficiencies to the Escalations team or relevant stakeholders</li><li>Provide remote support with basic technical troubleshooting related to order management systems, applications, and connectivity issues</li><li>Maintain accurate records of rider and picker interactions, issue resolutions, and compliance reports to ensure operational transparency and accountability</li><li>Work closely with the operations and customer service teams to refine support workflows, reduce friction in order handling, and drive operational excellence</li></ul><br>Additional Information<br><ul><li>High school diploma or equivalent; bachelor's degree preferred.</li><li>Minimum 1+ years of experience in rider support or dispatch roles</li><li>Strong communication skills in English and Arabic, both verbal and written</li><li>Ability to work flexible hours, including weekends and holidays</li><li>Strong problem-solving skills and attention to detail</li><li>Ability to work independently and as part of a team</li><li>Ability to work in a fast-paced, dynamic environment with changing priorities and multiple tasks</li></ul><br><br> </div>
Delivery Hero SE
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.</p><br><p>With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.</p><br><br>Job Description<br><p>As a Pricing Support, you will play a critical role in maintaining accurate and updated pricing sheets across InstaShop’s extensive network. Working closely with vendors and shops, you will ensure consistency in pricing information and support the execution of discount campaigns. This position is ideal for a detail-oriented individual with strong organizational and communication skills.</p><br><ul><li>Communicating with shops and vendors to collect, verify, and update pricing information across the InstaShop network.</li><li>Identifying and addressing any pricing discrepancies or inconsistencies, ensuring data accuracy.</li><li>Assisting the Pricing Specialist in planning and executing discount campaigns.</li><li>Maintaining and organizing pricing data efficiently for easy access and reference.</li><li>Ensuring that all price updates are accurately reflected on the platform in a timely manner.</li><li>Collaborating with internal teams to streamline pricing-related processes.</li></ul><br>Qualifications<br><ul><li>Adequate command of Excel for managing pricing data</li><li>Strong ability to manage and organize pricing information across multiple sources and vendors</li><li>Strong oral, written, and verbal communication skills in English to interact effectively with vendors and internal teams</li><li>Ability to work independently or collaboratively in group settings</li><li>A strategic mindset with a focus on driving continuous improvement and operational excellence</li><li>Strong interpersonal skills to manage relationships with internal teams and external stakeholders</li><li>High attention to detail and commitment to delivering accurate and timely results</li><li>A solutions-oriented approach to overcome challenges and achieve business goals</li></ul><br><br> </div>