وظائف نسائية - الإسكندريه مصر

<p>Responsibilities Lead QC agenda in Assiut &amp; Tanash Plants. Lead the implementation of the 3D system throughout plant operations to assure sustaining B/G rating Manage the correct and efficient products process and packaging Ensure that both plants laboratories are adequately equipped to perform the require tests at the appropriate degree of accuracy and frequency Prepare and execute the departmental budget for staffing, consumables, testing equipment. Manage line performance trials for processes production of new packaging to ensure quality standards are maintained. Lead product lifecycle management processes to address and control the ongoing quality, performance, and cost. Assure the Quality department staff and line personnel conducting quality tests are competent and proficient at performing their tasks. Manage the execution and documentation of proper and timely calibration routines for all lab equipment, line gauges and other critical measuring equipment Manage the implementation of food safety and quality assurance systems and procedures throughout plants operations. This includes the use of control charting and systematic monitoring and documentation of critical control point variability. Manage the implementation of quality assurance, HACCP, ISO FSSC 22000 and QA systems throughout Plant operations. Lead the implementation and ensure compliance and continuous improvement of the AIBI, NFSA and food safety requirements. Ensure all packaging materials &amp; raw materials tests are conducted to ensure materials meet PI Specs and keep good communication channels with suppliers and resolve quality issues and maintain quality packaging supply. Manage the provision of analytical services and technical leadership to all plant operation through informal and formal training of personnel, the prevention and resolution of quality issues and the reduction of process variability. Manage the execution and documentation of proper and timely calibration routine for all lab equipment, line gauges and other critical measuring equipment. Ensure proper handling of consumer/customer complaints by the plant in accordance with company guidelines. Implement the standard company procedures for the management of raw material and products release or hold Follow-up on the implementation of all corrective action as a result of a GMP, Local or IQA audit Ensure safe operating conditions exist throughout the processing and laboratory. Promptly correct unsafe conditions. Coaches and provides constant feedback for the development and improved performance of both plants quality team to deliver yearly agenda and develop own capability Partner with PO1 Capability &amp; Digitization Manager in plants budget build up and leading the budget execution in both plants for the departmental staffing, consumables and testing equipment. Ensure that an annual performance review is being conducted with all quality personnel. Communicate quality performance and activities regularly to Plant Managers, PO1 Quality Director, and other department heads. Assist in the coaching and implementation of the EHS programs in the field. Leading both plants quality, food safety and customer complains capabilities teams to deliver yearly agenda and develop own capability Responsible for all quality control hold &amp; release decisions made at the plant on a daily basis with Quality &amp; Food Safety manager s involvement. Support cross functionally with Manufacturing &amp; Research &amp; Development on the new innovation projects.</p><p><strong>Desired Candidate Profile</strong></p><p>7+ years of Quality and Food safety experience in FMCG industry is required preferably snacks. Experience in F&amp;B manufacturing environment is preferred. Previous experience in Quality and food safety manager is preferred. Bachelor of Science /Agriculture/Pharmaceutical is preferred. Fluent Arabic &amp; English is required Strong computer skills &amp; knowledge of Microsoft Office (PowerPoint, excel, etc.) High degree of functional competency, technical understanding and development of business process. Excellent interpersonal skills and excellent influencing and communication skills</p>

<p><strong> Alexandria, we're hiring: Land Intake Manager (Remote, US Market)</strong></p><p><br></p><p>Every day, landowners across America call us ready to sell their land. You'll be the first voice they hear.</p><p><br></p><p>GoldSoil is a US land company that buys, sells, wholesales, subdivides, and finances rural land. We've closed 500+ land transactions across 17+ states. Our Alexandria team has been at the heart of that growth for 5 years, and as we build the leading land marketplace in the US, we're adding new talent to it.</p><p><br></p><p><strong>What you'll do</strong></p><ul><li>Talk with US landowners by phone and text, and turn interest into qualified deals</li><li>Gather property details and seller goals, then hand strong leads to our acquisitions team</li><li>Respond fast. Speed wins deals, and you'll own that speed</li><li>Keep our CRM clean and every lead moving forward</li></ul><p><br></p><p><strong>Who you are</strong></p><ul><li>Fluent, confident English speaker who enjoys real conversations</li><li>Hungry, competitive, and motivated by results you can see on a scoreboard</li><li>Organized and reliable, with a strong internet connection and a quiet workspace</li><li>Available to work US business hours (evening/night shift in Egypt)</li><li>USA land sales, call center, or USA real estate experience is a plus, not a must</li></ul><p><br></p><p><strong>5 Ways to Earn</strong></p><ol><li><strong>Base pay:</strong> competitive, steady income every month.</li><li><strong>Lead bonus:</strong> earn on every seller lead you pre-qualify. The sharper your qualifying, the more each lead pays.</li><li><strong>Deal bonus:</strong> earn on every deal you set up that closes, on both land flips and subdivides. Bigger deals pay bigger bonuses.</li><li><strong>Weekly team bonus:</strong> every week the team hits its target, everyone gets paid. We win together.</li><li><strong>Star of the Month:</strong> a monthly reward for our top performer.</li></ol><p><br></p><p><strong>Plus:</strong> full training on the US land business, work from home, and a global team with real room to grow.</p><p><br></p><p><strong>Ready to build something big?</strong> Email your up-to-date resume to hr@goldsoilrealty.com</p><p><br></p><p><em>GoldSoil: Land Ownership Made Accessible.</em></p>

<p>Overview The People Operations Coordinator will be responsible for managing and optimizing employee benefits programs. This role ensures accurate administration of benefits systems, with timely payroll integration, compliance with internal policies and vendor agreements based on the agreed service catalog and SLAs under direct supervision of the manager. The specialist also provides data-driven insights, partners with internal and external stakeholders, and drives continuous improvement in service delivery and employee experience.</p><h4><b><br></b></h4><h4><b>Responsibilities</b></h4><h4><b><br></b></h4><h4><b>Benefits Administration &amp; Service Delivery</b></h4><p>Manage end-to-end benefits administration for the Business Unit across all employee lifecycle events, ensuring accuracy, compliance, and timely execution. Administer benefits for new joiners, terminations, and role, level, or entity changes, including insurance, home loans, divorce cases, and family extensions. Manage disability (temporary and permanent) and death-related benefits, including claims processing and return-to-work coordination. Administer telecom benefits, including split billing, onboarding, offboarding, role changes, and reporting. Ensure consistent market-wide delivery of benefits services, including enrollment, exits, option changes, and reconciliations. Oversee vendor performance, service quality, SLA adherence, issue resolution, and budget compliance. Documentation of updated processes in alignment with the relevant stakeholders and update the knowledge management platform with relevant process. Ensure streamlined benefits management process from technical, functional, and customer perspectives in decision-making related to entitlements, eligibility and system integration.</p><h4><b><br></b></h4><h4><b>Reporting &amp; Optimization</b></h4><p>Review and submit monthly benefits claims to payroll and validate insurance invoices in line with contracts and enrollment data. Provide benefits consumption analysis and reporting to support finance cost allocation and decision-making. Lead process improvements, digitization initiatives, policy updates, and system enhancements. Monitor KPIs and SLAs, driving continuous improvement and operational excellence.</p><h4><b><br></b></h4><h4><b>Employee Experience &amp; Stakeholder Collaboration</b></h4><p>Deliver benefits orientations and training during onboarding and open enrollment. Develop clear employee communications (FAQs, guides) to support understanding of benefits options. Collaborate with HR Operations, Payroll, HRBPs, and vendors to streamline, centralize, and digitize benefits administration. Ensure accurate transaction tracking, documented processes, and timely resolution of employee queries in full compliance with legal and company requirements.</p><p><strong>Desired Candidate Profile</strong></p><h4>Qualifications</h4><ul><li>2 Years of experience in HR Shared Services process and SLA management.</li><li>Service management and ticket management system experience</li><li>Customer orientation</li><li>Process management and continuous improvement with a focus on optimization and productivity</li><li>Technical / Functional Skills &amp; Knowledge of HR Tools and Interfaces</li><li>High level of accuracy and attention to details</li><li>Strong communication skills</li><li>Demonstrated track record of strong service delivery</li><li>Very good English language skills</li><li>Ability to work with different geographies and cultural experience sensitivity.</li></ul>

<p>Manage end-to-end HR operations for assigned client(s): onboarding, records, policies and employee relations Advise on and support compliance with applicable labor regulations Support recruitment and performance management processes Maintain HR documentation and reporting Act as a point of contact for employee queries Competitive monthly compensation, paid for remote work with international clients Fully remote, flexible collaboration</p><p><strong>Desired Candidate Profile</strong></p><p>4+ years in an HR Generalist or HR Manager role Strong communication and organizational skills Excellent written and spoken English Proficiency with HR systems and spreadsheets Comfortable supporting international or remote teams Experience supporting multiple clients or entities SHRM, CIPD or similar HR certification</p>

<strong>About Four Seasons<br><br></strong>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br><br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.<br><br><strong>About the location:<br><br></strong>Seaside glamour on the Egyptian riviera; with Egyptian underpinnings and a sleek waterfront setting, our resort-style Hotel embodies modern Alexandria and its unique cosmopolitan flare. On one side, the Mediterranean Sea glistens in the sun; on the other, a dynamic metropolis buzzes with life. This stunning resort-style hotel opened in June 2007 and has a combination of classic hotel design and modern and contemporary beach suites and villas. Our hotel is connected to a shopping mall, it has 154 rooms including 31 Suites, 30 Beach Suites and 6 Villas with private pools, a private beach, a sea water infinity beach pool and a heated indoor pool, Spa and Fitness Center, and 10 food and beverage venues including an open-air 350 seat beach restaurant.<br><br><em><strong>Director of Food &amp; Beverage <br><br></strong></em><strong>About The Role<br><br></strong><em><strong>Four Seasons Hotel Alexandria is looking for Director of Food &amp; Beverage to </strong></em><strong>provide </strong><em><strong>leadership and management for the Food &amp; Beverage Division by establishing plans of character, integrity, and quality which result in the long-range continued growth and profitability of the division and Hotel.<br><br></strong></em><em><strong>What will you do<br><br></strong></em><ul><li>Manages the selection, training and development in the Food &amp; Beverage Division through effective management and leadership to ensure that established cultural and core standards are met, long-range strategic planning for division’s operation.</li><li>Works closely and cooperatively with the General Manager and Planning Committee to design effective menus, wine lists, and amenity options while ensuring excellent product quality at a fair price.</li><li>Control labor and operating expenses through effective planning, budgeting, purchasing decisions, policy making, and inventory control while focusing on creative cost control and revenue generation solutions to maximize profit in the division and hotel. </li><li>The ability to be visible in the operation, recognize and maintain relationships with regular guests as well as cultivate relationships with new patrons through effective marketing and personal relationships.<br><br></li></ul><em><strong>What will you bring<br><br></strong></em><ul><li>College degree preferably specializing in hotel/restaurant management or business administration, or equivalent experience is required.</li><li>We are looking for a candidate that has 1-2 years’ experience as Director of Food &amp; Beverage or 3-4 years’ experience as Assistant Director of Food &amp; Beverage with upscale luxury brands.</li><li>We are looking for an international candidate that is able to demonstrate leadership and management for the Food &amp; Beverage Division by establishing and ensuring company integrity and quality.</li><li>Requires reading, writing and oral proficiency in the English language.<br><br></li></ul><strong>What We Offer<br><br></strong><ul><li>Competitive Salary, wages, and a comprehensive benefits package</li><li>Excellent Training and Development opportunities</li><li>Complimentary Dry Cleaning for Employee Uniforms</li><li>Complimentary Employee Meals</li><li>Complimentary stays at FS properties (based on availability), with discounted meals.</li><li>Dental and medical/disability/life insurance</li><li>Retirement benefits/pension</li><li>Employee service awards</li></ul>

<h2>Job Responsibilities</h2><ul><li><p>Act on behalf of the Department Manager in all duties and responsibilities during their absence or when assigned to a different shift.</p></li><li><p>Ensure the implementation of the rotation plan for the daily allocation of lifeguards across saunas and lockers.</p></li><li><p>Assist in preparing the annual estimated budget, including manpower and equipment requirements.</p></li><li><p>Support in identifying the swimming pools’ needs for tools and operational equipment.</p></li><li><p>Develop work schedules for team members, covering both morning and evening shifts.</p></li><li><p>Organize and oversee the swimming pool usage schedule, including women’s hours, children’s hours, and training sessions, ensure that schedules are clearly communicated to members.</p></li><li><p>Monitor the implementation of the operational plan across all employee levels within the swimming pools.</p></li><li><p>Supervise the staff to ensure tasks are carried out according to the established plan and that safety regulations are strictly followed.</p></li><li><p>Review and approve purchase requests in the absence of the Swimming Pool Manager.</p></li><li><p>Supervise the fulfillment of coaches’ requirements related to training, such as pool temperature, chlorine levels, and other relevant needs.</p></li><li><p>Conduct regular inspections to ensure the cleanliness of the swimming pools and surrounding areas.</p></li><li><p>Coordinate regularly with the Pest Control and Housekeeping Departments.</p></li><li><p>Follow up with the Maintenance Department on any malfunctions or damages and coordinate directly with the Maintenance Manager to resolve.</p></li><li><p>Coordinate with the Sports Activities Department regarding the use of swimming pools by different sports activities.</p></li><li><p>Coordinate with the Medical Department when first aid or medical assistance is required.</p></li><li><p>Submit periodic reports to the direct manager.</p></li><li><p>Take appropriate actions based on the daily reports submitted by subordinates.</p></li><li><p>Address members’ feedback and suggestions promptly and ensure any issues are resolved or escalated appropriately.</p></li><li><p>Ensure members comply with swimming pool rules and regulations.</p></li><li><p>Ensure all lost and found items are properly secured, announced, and returned to their owners.</p></li><li><p>Prepare and present members-related issues to department managers and follow up on their issues until resolved.</p></li><li><p>Ensure staff maintain proper appearance and professional conduct when dealing with members.</p></li><li><p>Monitor the training plan for lifeguards and participate in conducting regular assessments to enhance their reaction speed and concentration levels.</p></li><li><p>Participate in evaluating employees’ performance and provide guidance to improve their efficiency and effectiveness.</p></li><li><p>Perform any additional tasks that might be necessary for easier workflow, within the main frame of the job’s specialty.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Strong planning, organizational, and follow-up skills.</p></li><li><p>Effective communication skills with departments and members to achieve the desired service level.</p></li><li><p>Ability to handle crises, solve problems, and make sound decisions.</p></li><li><p>Good knowledge of occupational health and safety regulations.</p></li><li><p>Solid understanding of lifeguard duties and swimming pool control procedures.</p></li></ul><p></p>

<p> <strong>WHAT S ON YOUR PLATE?</strong> </p> <ul> <li> <p>Employee Data Audit: Review and verify all newly onboarded and status-changed employees in the payroll system to ensure data accuracy and completeness.</p> </li> <li> <p>Master Data Integrity: Audit and maintain employee master data to ensure accuracy in payroll details, personal information, bank accounts, and finance dimensions.</p> </li> <li> <p>Compliance Management: Ensure payroll processing aligns with applicable Labor Law, Tax, and Social Security regulations, as well as company policies for each operating country. Implement any regulatory or policy changes in coordination with technical, functional, People Operations, and Legal teams.</p> </li> <li> <p>Leave Administration: Review and post leave transactions accurately in the payroll system in coordination with HR.</p> </li> <li> <p>End of Service (EOS): Maintain and update end-of-service records in accordance with company policy and legal requirements.</p> </li> <li> <p>Payroll Processing: Review and validate all payroll transactions (including off-cycle and regular runs) processed by the team for accuracy and compliance.</p> </li> <li> <p>Payments Management: Process off-cycle payroll payments through banking channels in line with agreed service level agreements (SLAs).</p> </li> <li> <p>Payroll Review: Audit payroll sheets and reports to ensure efficiency, accuracy, and compliance.</p> </li> <li> <p>Bank Uploads: Upload finalized payroll files to the bank platform for payment release following necessary approvals.</p> </li> <li> <p>General Ledger Reconciliation: Reconcile payroll provision accounts monthly, identify variances, and make necessary adjustments.</p> </li> <li> <p>Posting and Reporting: Post monthly payroll and leave provision entries in the payroll module.</p> </li> <li> <p>MIS &amp; Analytics: Prepare and deliver monthly payroll reports, headcount movement analyses, and other required management information (MIS).</p> </li> <li> <p>System Proficiency: Experienced on Microsoft Dynamics for payroll processing, reporting, and reconciliation activities, ensuring data accuracy and system compliance.</p> </li> <li> <p>Audit Readiness: Support internal and external payroll audits by ensuring complete documentation, process transparency, and timely response to audit queries.</p> </li> <li> <p>Process Improvement: Identify opportunities for payroll process enhancements and report recommendations to the supervisor for implementation.Qualifications </p></li></ul><p><strong>Desired Candidate Profile</strong></p><p> <strong>WHAT DID WE ORDER?</strong> </p> <ul> <li> <p>Bachelor s degree in accounting, Finance, Business Administration, or a related field.</p> </li> <li> <p>Minimum 5 years of payroll experience, preferably within a multinational or regional organization.</p> </li> <li> <p>Strong understanding of labor law, tax, and social insurance regulations in Egypt and/or MENA countries.</p> </li> <li> <p>Working knowledge of ERP and payroll systems (Microsoft Dynamics and Workday).</p> </li> <li> <p>Proficient in Microsoft Excel and payroll reporting tools.</p> </li> <li> <p>Excellent analytical, communication, and organizational skills.</p> </li> <li> <p>High level of accuracy, confidentiality, and attention to detail.</p></li></ul>

<p> <strong>WHAT S ON YOUR PLATE?</strong> </p> <ul> <li> <p>Employee Data Audit: Review and verify all newly onboarded and status-changed employees in the payroll system to ensure data accuracy and completeness.</p> </li> <li> <p>Master Data Integrity: Audit and maintain employee master data to ensure accuracy in payroll details, personal information, bank accounts, and finance dimensions.</p> </li> <li> <p>Compliance Management: Ensure payroll processing aligns with applicable Labor Law, Tax, and Social Security regulations, as well as company policies for each operating country. Implement any regulatory or policy changes in coordination with technical, functional, People Operations, and Legal teams.</p> </li> <li> <p>Leave Administration: Review and post leave transactions accurately in the payroll system in coordination with HR.</p> </li> <li> <p>End of Service (EOS): Maintain and update end-of-service records in accordance with company policy and legal requirements.</p> </li> <li> <p>Payroll Processing: Review and validate all payroll transactions (including off-cycle and regular runs) processed by the team for accuracy and compliance.</p> </li> <li> <p>Payments Management: Process off-cycle payroll payments through banking channels in line with agreed service level agreements (SLAs).</p> </li> <li> <p>Payroll Review: Audit payroll sheets and reports to ensure efficiency, accuracy, and compliance.</p> </li> <li> <p>Bank Uploads: Upload finalized payroll files to the bank platform for payment release following necessary approvals.</p> </li> <li> <p>General Ledger Reconciliation: Reconcile payroll provision accounts monthly, identify variances, and make necessary adjustments.</p> </li> <li> <p>Posting and Reporting: Post monthly payroll and leave provision entries in the payroll module.</p> </li> <li> <p>MIS &amp; Analytics: Prepare and deliver monthly payroll reports, headcount movement analyses, and other required management information (MIS).</p> </li> <li> <p>System Proficiency: Experienced on Microsoft Dynamics for payroll processing, reporting, and reconciliation activities, ensuring data accuracy and system compliance.</p> </li> <li> <p>Audit Readiness: Support internal and external payroll audits by ensuring complete documentation, process transparency, and timely response to audit queries.</p> </li> <li> <p>Process Improvement: Identify opportunities for payroll process enhancements and report recommendations to the supervisor for implementation.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p> <strong>WHAT DID WE ORDER?</strong> </p> <ul> <li> <p>Bachelor s degree in accounting, Finance, Business Administration, or a related field.</p> </li> <li> <p>Minimum 5 years of payroll experience, preferably within a multinational or regional organization.</p> </li> <li> <p>Strong understanding of labor law, tax, and social insurance regulations in Egypt and/or MENA countries.</p> </li> <li> <p>Working knowledge of ERP and payroll systems (Microsoft Dynamics and Workday).</p> </li> <li> <p>Proficient in Microsoft Excel and payroll reporting tools.</p> </li> <li> <p>Excellent analytical, communication, and organizational skills.</p> </li> <li> <p>High level of accuracy, confidentiality, and attention to detail.</p></li></ul>

<p>Movenpick Resort El Quseir is seeking an experienced and visionary General Manager to lead our luxury resort operations in El Quseir, Egypt. As General Manager, you will be responsible for overseeing all aspects of the resort's operations, ensuring exceptional guest experiences, and driving profitability while maintaining the highest standards of hospitality excellence. This is a strategic leadership position that requires a decisive, motivational leader capable of inspiring a diverse team and delivering outstanding results in a dynamic, fast-paced environment.</p> <ul> <li>Oversee all resort operations, including front-of-house and back-of-house departments, ensuring seamless coordination and exceptional service delivery</li> <li>Develop and implement strategic business plans to achieve revenue targets, optimize profitability, and enhance market positioning</li> <li>Lead, mentor, and motivate a diverse team of department heads and staff, fostering a culture of excellence, accountability, and continuous improvement</li> <li>Manage the resort's budget, financial performance, and P&amp;L statements, ensuring cost efficiency without compromising service quality</li> <li>Maintain and enhance guest satisfaction by establishing high service standards, addressing guest concerns, and implementing feedback mechanisms</li> <li>Build and maintain strong relationships with key stakeholders, including corporate clients, travel partners, and local community members</li> <li>Ensure compliance with all local regulations, health and safety standards, and company policies</li> <li>Identify market opportunities and develop strategies to increase occupancy rates and revenue streams</li> <li>Oversee marketing initiatives and brand positioning to maintain the resort's competitive advantage in the luxury hospitality market</li> <li>Conduct regular performance reviews and implement training programs to develop staff capabilities and career progression</li> <li>Manage crisis situations and implement effective problem-solving strategies to minimize operational disruptionsCompany Description</li></ul><p><strong>Desired Candidate Profile</strong></p><ul> <li> <strong>Fluency in German (written and spoken) - CRITICAL REQUIREMENT</strong> with demonstrated ability to communicate effectively in professional and guest-facing situations</li> <li>Proficiency in English language (both written and spoken) - essential requirement</li> <li>Minimum 5 years of progressive management experience in luxury hotel or resort operations</li> <li>Proven track record of successfully managing P&amp;L, budgets, and financial performance in a hospitality setting</li> <li>Strong leadership and team management skills with the ability to motivate and develop staff at all levels</li> <li>Excellent communication and interpersonal skills with the ability to engage effectively with guests, staff, and stakeholders</li> <li>Strategic thinking and business acumen with demonstrated ability to drive revenue growth and operational efficiency</li> <li>In-depth knowledge of hospitality industry standards, best practices, and operational procedures</li> <li>Strong problem-solving abilities and crisis management experience</li> <li>Customer-focused mindset with a commitment to delivering exceptional guest experiences</li> <li>Proficiency in hospitality management systems and Microsoft Office applications</li> <li>Flexibility and adaptability to work in a multicultural environment with international clientele</li> <li>Understanding of German business culture and communication styles in hospitality management</li> <li>Preferred: Experience in luxury resort management within the Middle East or North Africa region</li> <li>Preferred: Familiarity with the Egyptian hospitality market and local business practices</li> <li>Preferred: Experience managing German-speaking guest demographics or German tour operators</li></ul>

<p><strong>Swiss tel Resort El Quseir</strong> is a luxury five-star resort on Egypt s Red Sea coast and part of the Accor family. With a strong commitment to authentic hospitality, exceptional guest experiences, and Swiss-inspired service excellence, the resort offers a dynamic and inspiring environment for both guests and Heartists, fostering a culture of quality, care, and continuous development.</p> <p> </p> <br> Job Description <br> <p>We are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to join our dynamic hospitality team in El Qusier, Egypt. In this pivotal role, you will support the Front Office Manager in delivering exceptional guest experiences while overseeing the seamless operation of all front office functions. You will be instrumental in leading a talented team, ensuring operational excellence, and maintaining the highest standards of service and professionalism. This is an excellent opportunity for a collaborative and goal-oriented professional to advance their career in a luxury hospitality environment while making a meaningful impact on guest satisfaction and departmental success.</p> <ul> <li>Assist the Front Office Manager in overseeing all front office operations, including Front Desk, Guest Relations, Concierge, Bell Services, etc.</li> <li>Lead and supervise the front office team in the Front Office Manager's absence, ensuring continuity of service and operational standards</li> <li>Train, mentor, and develop Supervisors, and team members in technical, administrative, and managerial competencies while fostering a culture of continuous professional development</li> <li>Conduct regular performance reviews and appraisals for front office staff, providing constructive feedback and identifying opportunities for growth and succession planning</li> <li>Develop and implement comprehensive departmental training activity plans to enhance staff capabilities and service delivery</li> <li>Ensure strict adherence to all hotel policies, procedures, and operational guidelines across all front office sections</li> <li>Establish and maintain quality assurance standards by conducting regular inspections and checklists to verify compliance and consistency</li> <li>Manage guest check-ins and check-outs efficiently within established timeframes, ensuring all guests receive a warm and professional welcome</li> <li>Address guest feedback and complaints with empathy and professionalism, resolving issues promptly and implementing follow-up measures to enhance satisfaction</li> <li>Collaborate with other departments to coordinate integrated guest services and ensure seamless communication</li> <li>Monitor and optimize departmental budgets, identifying cost-saving opportunities while maintaining service excellence</li> <li>Oversee revenue management initiatives and rate optimization strategies in coordination with the Front Office Manager</li> <li>Maintain appropriate staffing levels based on hotel occupancy and productivity metrics, ensuring optimal resource allocation</li> <li>Lead by example through exemplary courtesy, helpfulness, professional presentation, and grooming standards, setting the tone for all team members</li> <li>Analyze operational data and metrics to identify trends, implement improvements, and drive departmental performance</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Bachelor's degree in Hotel Management, Hospitality Management, Tourism, or a related field (Diploma in Hotel Management is also acceptable)</li> <li>Minimum 5-7 years of progressive experience in front office operations within a luxury hotel environment</li> <li>Proven supervisory or management experience with demonstrated ability to lead, train, and develop team members effectively</li> <li>Excellent communication and interpersonal skills with the ability to interact professionally with guests and staff at all organizational levels</li> <li>Strong problem-solving abilities and a customer-centric approach to guest relations and complaint resolution</li> <li>Demonstrated expertise in performance management, staff appraisals, and talent development</li> <li>Solid understanding of budget management, cost control, and revenue optimization principles</li> <li>Proficiency in quality assurance processes and operational compliance standards</li> <li>Fluency in English; proficiency in additional languages is highly desirable</li> <li>Strong organizational and time management skills with the ability to prioritize multiple tasks efficiently</li> <li>Analytical mindset with the ability to interpret operational data and implement data-driven improvements</li> <li>Certifications in hospitality management, customer service, or front office operations are an added advantage</li> <li>Demonstrated commitment to maintaining high standards of personal grooming, presentation, and professional conduct</li> <li>Resilience and adaptability in a fast-paced, dynamic hospitality environment</li> <li>Collaborative approach with the ability to work effectively across departments and with diverse teams</li> </ul>

<p>We are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to join our dynamic hospitality team in El Qusier, Egypt. In this pivotal role, you will support the Front Office Manager in delivering exceptional guest experiences while overseeing the seamless operation of all front office functions. You will be instrumental in leading a talented team, ensuring operational excellence, and maintaining the highest standards of service and professionalism. This is an excellent opportunity for a collaborative and goal-oriented professional to advance their career in a luxury hospitality environment while making a meaningful impact on guest satisfaction and departmental success.</p> <ul> <li>Assist the Front Office Manager in overseeing all front office operations, including Front Desk, Guest Relations, Concierge, Bell Services, etc.</li> <li>Lead and supervise the front office team in the Front Office Manager's absence, ensuring continuity of service and operational standards</li> <li>Train, mentor, and develop Supervisors, and team members in technical, administrative, and managerial competencies while fostering a culture of continuous professional development</li> <li>Conduct regular performance reviews and appraisals for front office staff, providing constructive feedback and identifying opportunities for growth and succession planning</li> <li>Develop and implement comprehensive departmental training activity plans to enhance staff capabilities and service delivery</li> <li>Ensure strict adherence to all hotel policies, procedures, and operational guidelines across all front office sections</li> <li>Establish and maintain quality assurance standards by conducting regular inspections and checklists to verify compliance and consistency</li> <li>Manage guest check-ins and check-outs efficiently within established timeframes, ensuring all guests receive a warm and professional welcome</li> <li>Address guest feedback and complaints with empathy and professionalism, resolving issues promptly and implementing follow-up measures to enhance satisfaction</li> <li>Collaborate with other departments to coordinate integrated guest services and ensure seamless communication</li> <li>Monitor and optimize departmental budgets, identifying cost-saving opportunities while maintaining service excellence</li> <li>Oversee revenue management initiatives and rate optimization strategies in coordination with the Front Office Manager</li> <li>Maintain appropriate staffing levels based on hotel occupancy and productivity metrics, ensuring optimal resource allocation</li> <li>Lead by example through exemplary courtesy, helpfulness, professional presentation, and grooming standards, setting the tone for all team members</li> <li>Analyze operational data and metrics to identify trends, implement improvements, and drive departmental performanceCompany Description</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Swiss tel Resort El Quseir</strong> is a luxury five-star resort on Egypt s Red Sea coast and part of the Accor family. With a strong commitment to authentic hospitality, exceptional guest experiences, and Swiss-inspired service excellence, the resort offers a dynamic and inspiring environment for both guests and Heartists, fostering a culture of quality, care, and continuous development.</p><p>Qualifications </p> <ul> <li>Bachelor's degree in Hotel Management, Hospitality Management, Tourism, or a related field (Diploma in Hotel Management is also acceptable)</li> <li>Minimum 5-7 years of progressive experience in front office operations within a luxury hotel environment</li> <li>Proven supervisory or management experience with demonstrated ability to lead, train, and develop team members effectively</li> <li>Excellent communication and interpersonal skills with the ability to interact professionally with guests and staff at all organizational levels</li> <li>Strong problem-solving abilities and a customer-centric approach to guest relations and complaint resolution</li> <li>Demonstrated expertise in performance management, staff appraisals, and talent development</li> <li>Solid understanding of budget management, cost control, and revenue optimization principles</li> <li>Proficiency in quality assurance processes and operational compliance standards</li> <li>Fluency in English; proficiency in additional languages is highly desirable</li> <li>Strong organizational and time management skills with the ability to prioritize multiple tasks efficiently</li> <li>Analytical mindset with the ability to interpret operational data and implement data-driven improvements</li> <li>Certifications in hospitality management, customer service, or front office operations are an added advantage</li> <li>Demonstrated commitment to maintaining high standards of personal grooming, presentation, and professional conduct</li> <li>Resilience and adaptability in a fast-paced, dynamic hospitality environment</li> <li>Collaborative approach with the ability to work effectively across departments and with diverse teams</li></ul>

<p>Ensure the workflow in the bars, actions in the outlets, manage personnel, ensure coordinated work with other sections, implement standards identified by the hotel, and strive to achieve the revenues budget. Perform the job according to the practices and operational standards identified by the Food and Beverage Manager. Coordinate the bars and its personnel. Make organisations in order to achieve high service quality in the bar outlets. Identify any technical breakdowns in the units and ensure such breakdowns are fixed. Arrange the monthly inventory count and report the result to the Food and Beverage Manager. Ensure and control on a daily basis that preparations are carried out in the bars. Consolidate the relationships between departmental employees. Ensure that preparations are made before service for special occasions and control the preparations. Maintain departmental equipment. Control employee compliance with the work schedule. Identify the daily beverage consumption demands. Regularly control the backup beverage storage, identify par stock levels and monitor that stock is always available according to the par stock levels. Organise the process of greeting customers, seating them at their table and seeing them out. Responsible for developing the training programmes and for the training of employees in his/her department. Organise meetings in order to reach the best results. Prepare the weekly schedule of employees. Control and analyse the points listed below: Sales Cost Presentation quality of the food and beverages Service standards Maintenance and cleaning of the departmental equipment/utensils Carry out all responsibilities related to the quality management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description</p><p><strong>Desired Candidate Profile</strong></p><p>Education: At least a vocational college diploma. Experience: At least 5 years of experience in the industry. Foreign Language: Good command of English to communicate well and keep track of technical information in the related field of expertise. Courses and Training: Vocational trainings and seminars. Computer Literacy: MS Office applications. Skills: Knowledge of products and services in the related field, and good command of process related to other departments. Expected to integrate and coordinate the operations related to this important unit in the facility</p>

<p>Ensure the workflow in the bars, actions in the outlets, manage personnel, ensure coordinated work with other sections, implement standards identified by the hotel, and strive to achieve the revenues budget. Perform the job according to the practices and operational standards identified by the Food and Beverage Manager. Coordinate the bars and its personnel. Make organisations in order to achieve high service quality in the bar outlets. Identify any technical breakdowns in the units and ensure such breakdowns are fixed. Arrange the monthly inventory count and report the result to the Food and Beverage Manager. Ensure and control on a daily basis that preparations are carried out in the bars. Consolidate the relationships between departmental employees. Ensure that preparations are made before service for special occasions and control the preparations. Maintain departmental equipment. Control employee compliance with the work schedule. Identify the daily beverage consumption demands. Regularly control the backup beverage storage, identify par stock levels and monitor that stock is always available according to the par stock levels. Organise the process of greeting customers, seating them at their table and seeing them out. Responsible for developing the training programmes and for the training of employees in his/her department. Organise meetings in order to reach the best results. Prepare the weekly schedule of employees. Control and analyse the points listed below: Sales Cost Presentation quality of the food and beverages Service standards Maintenance and cleaning of the departmental equipment/utensils Carry out all responsibilities related to the quality management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description</p><p><strong>Desired Candidate Profile</strong></p><p>Education: At least a vocational college diploma. Experience: At least 5 years of experience in the industry. Foreign Language: Good command of English to communicate well and keep track of technical information in the related field of expertise. Courses and Training: Vocational trainings and seminars. Computer Literacy: MS Office applications. Skills: Knowledge of products and services in the related field, and good command of process related to other departments. Expected to integrate and coordinate the operations related to this important unit in the facility</p>

<ul><li><p>Supervise and execute mechanical works at project sites.</p></li><li><p>Coordinate with consultants, owners, and other project teams.</p></li><li><p>Manage and supervise site workers and daily activities.</p></li><li><p>Ensure work is completed according to project requirements and quality standards.</p></li><li><p>Review drawings and support site implementation.</p></li><li><p>Prepare and follow up on site reports and documentation.</p></li><li><p>Coordinate with different teams to ensure smooth project execution.</p></li><li><p>Ensure compliance with safety and site regulations.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Mechanical Site Engineer with strong site experience.</p></li><li><p>Experience in <strong>plumbing systems</strong>.</p></li><li><p>Experience with <strong>swimming pool, fountain, and water feature equipment</strong>.</p></li><li><p>Good experience in <strong>electromechanical works</strong>.</p></li><li><p>Experience executing work and dealing with <strong>consultants and owners</strong>.</p></li><li><p>Good experience managing and supervising <strong>site workers</strong>.</p></li><li><p><strong>AutoCAD</strong> skills are required.</p></li><li><p>Good knowledge of <strong>Microsoft Office</strong>.</p></li><li><p><strong>Excellent English</strong> communication skills.</p></li><li><p>Good <strong>presentation skills</strong>.</p></li><li><p>Willingness to work on sites, including locations <strong>outside Alexandria</strong>.</p></li></ul><p></p>

<p><br></p><p> </p> <p> </p> <p> <b>Front Desk Supervisor </b> </p> <p>Four Seasons Hotel Alexandria is looking for a front desk supervisor who will assist Front Office Managers in Overseeing of the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available. Directs staff that performs the following duties and will perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons policies </p> <p> </p> <p> <b>What Will You Do</b> </p> <p> </p> <p> 1. The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees. </p> <p> 2. The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures. </p> <p> 3. The ability to handle a multitude of keys. </p> <p> 4. The ability to quote and be familiar with room and rate availability for current and future dates. </p> <p> 5. The ability to accept reservations, changes and cancellations in the absence of reservations staff. </p> <p> 6. The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested. </p> <p> 7. The ability to work closely with the Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests. </p> <p> </p> <p> <b>What Will You Bring</b> </p> <p> 1. Written, spoken and reading proficiency in the English language. </p> <p> 2 years Hotel Experience. </p> <p> 3.Strong Supervisory skills. </p> <p> 4. <i> </i> Knowledgeable of Front Office tasks. </p> <p> 5. The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees. </p> <p> 6. Has the ability to understand and comply with upscale luxuries Hotel operation standards. </p> <p> <b>What We Offer: </b> <br> Competitive Salary, wages, and a comprehensive benefits package</p> <p> Excellent Training and Development opportunities</p> <p> Complimentary Dry Cleaning for Employee Uniforms</p> <p> Complimentary Employee Meals</p> <p> </p> <p> </p> <p> </p> <p> </p><p><strong>Desired Candidate Profile</strong></p><p> <b>What Will You Bring</b> </p> <p> 1. Written, spoken and reading proficiency in the English language. </p> <p> 2 years Hotel Experience. </p> <p> 3.Strong Supervisory skills. </p> <p> 4. <i> </i> Knowledgeable of Front Office tasks. </p> <p> 5. The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees. </p> <p> 6. Has the ability to understand and comply with upscale luxuries Hotel operation standards. </p>

<h2>Job Responsibilities</h2><ul><li><p>Act on behalf of the Club’s Deputy Manager or Club Manager in their absence.</p></li><li><p>Prepare and periodically review the department’s work distribution and shift plan to ensure it is updated in line with operational needs.</p></li><li><p>Clearly explain and communicate current and new club regulations to staff and members in a transparent and flexible manner.</p></li><li><p>Ensure adherence to approved work plans and follow up on their effective implementation.</p></li><li><p>Submit daily reports to management regarding members’ needs based on direct interactions with members and internal observations.</p></li><li><p>Provide assistance to members and respond to their inquiries to ensure the highest level of member satisfaction.</p></li><li><p>Handle member issues objectively and work to resolve them in a manner consistent with club regulations.</p></li><li><p>Continuously provide the team with all relevant information to enable prompt responses to member inquiries.</p></li><li><p>Communicate with other departments to ensure that any negative observations or safety-related concerns are promptly addressed or resolved and escalate member-related issues or suggestions to the responsible manager.</p></li><li><p>Submit recommendations to the direct manager to adjust work plans or systems in line with member requirements, contributing to service improvement.</p></li><li><p>Guide the team on how to assist members in cases of complaints or requests, ensuring prompt follow-up and resolution.</p></li><li><p>Conduct supervisory rounds throughout the club, provide feedback to the Club Manager or Deputy Manager, direct staff to address identified issues, and ensure smooth operations and consistent service delivery across all social and sports activities.</p></li><li><p>Oversee and ensure the security and safety of events and activities held within the club.</p></li><li><p>Manage and respond appropriately to any emergencies or potential threats within the club.</p></li><li><p>Perform any additional tasks that might be necessary for easier workflow, within the main frame of the job’s specialty.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Strong supervisory and follow-up skills.</p></li><li><p>Good communication skills and the ability to work effectively under pressure.</p></li><li><p>Ability to solve problems and communicate with tact and professionalism.</p></li><li><p>Good decision-making skills.</p></li><li><p>Ability to handle multiple tasks efficiently.</p></li><li><p>Solid leadership skills.</p></li><li><p>Strong planning, organizational, and follow-up abilities.</p></li></ul><p></p>

<p><strong>Company Description</strong> Alexandria Business Association (ABA) SME Project is a long-established institution with over 30 years of experience promoting development and financial inclusion. Guided by a vision to be a leading financial institution, ABA SME Project continually evolves its services to meet the changing needs of clients. The organization provides both financial and non-financial services, investing in human resources and technology to support micro and small business owners. Its mission focuses on improving clients’ quality of life economically, socially, and in terms of health, while maintaining a balance between financial and social performance. </p><p><br></p><p><strong>Job Information</strong></p><p> Department: Executive Management | Reports to: Executive Director</p><p> Direct Reports: HR Department Manager; Administrative Affairs Department Manager.</p><p><strong>Job Purpose</strong></p><p>Lead the sector’s functions and partner with Executive Management to translate strategic and operational directions into plans and programs. Ensure effective workforce attraction, development, retention and succession; improve employee experience and organizational performance; enhance administrative services, facilities, health and safety; strengthen procurement governance and value for money; and ensure secure, accessible archives and records management.</p><p><br></p><p><strong>Key Duties and Responsibilities</strong></p><p><strong>1. Sector Leadership and Planning</strong></p><ul><li>Lead sector departments and align their work with organizational objectives.</li><li>Partner with Executive Management on annual plans; translate them into sector plans, set objectives and KPIs, and monitor results.</li><li>Develop and review sector policies and procedures; monitor performance, identify gaps and drive corrective actions.</li><li>Advise Executive Management and department managers and support management development and continuous improvement.</li><li>Submit analytical performance reports, challenges and recommendations; review sector memoranda, claims and requests under the Delegation of Authority Matrix.</li><li>Review compliance findings and final responses and ensure corrective actions are implemented.</li></ul><p><strong>2. Human Resources</strong></p><ul><li>Oversee recruitment and selection, workforce planning, payroll and compensation administration, training and development, performance management, benefits, medical services and employee clearance.</li><li>Set talent acquisition directions and approve recruitment plans aligned with workforce needs and business targets; coordinate current and future staffing plans with departments.</li><li>Oversee employee training and development plans, evaluate their impact on performance and productivity, and consolidate plans for Executive Management approval.</li><li>Oversee organizational structures, job descriptions and specifications, ensuring clear roles, responsibilities and reporting lines.</li><li>Review salary, wage, incentive and benefits policies to balance internal equity, market competitiveness and organizational needs.</li><li>Develop retention strategies, career paths and succession plans and identify replacements for critical roles.</li><li>Oversee performance appraisal and link results to development, training and incentive plans.</li><li>Improve employee services and experience; monitor satisfaction and ensure complaints and inquiries follow approved procedures.</li><li>Ensure compliance with labor laws, social insurance legislation and applicable regulations with the Labor Law Advisor and relevant authorities.</li></ul><p><strong>3. Administrative Affairs and Facilities</strong></p><ul><li>Oversee administrative services for employees, headquarters and branches, improving quality and cost efficiency.</li><li>Ensure readiness and efficient use of facilities, equipment, assets and general services.</li><li>Monitor occupational health and safety and implement measures to protect employees, premises and facilities.</li><li>Develop and automate administrative procedures, reduce paperwork and effort, monitor service performance and address shortcomings.</li></ul><p><strong>4. Procurement and Spending Efficiency</strong></p><ul><li>Lead procurement strategy in line with organizational objectives, operating needs and geographical expansion; develop policies and procedures that ensure governance, transparency and compliance.</li><li>Oversee procurement plans and timely purchasing and logistics for headquarters and branches.</li><li>Improve value for money through purchasing, negotiation, contracting and supplier management, while ensuring quality, specifications and delivery schedules.</li><li>Oversee supplier selection, evaluation and performance, and compliance with contracts and quality standards.</li><li>Balance cost, quality and specifications against actual needs and approved budgets; coordinate technical requirements with relevant departments.</li><li>Develop periodic procurement plans to reduce urgent and duplicate purchases; review and approve requests within delegated authority and budgets.</li><li>Monitor procurement KPIs, spending and savings; automate procedures, strengthen internal controls and maintain procurement, contract and supplier data.</li><li>Ensure segregation of duties across requests, approvals, execution and receipt to promote transparency and prevent conflicts of interest; report performance and recommendations to Executive Management.</li></ul><p><strong>5. Archives and Records Management</strong></p><ul><li>Oversee classification, indexing, updating and maintenance of physical and electronic archives using standardized procedures for timely retrieval.</li><li>Automate records management and ensure secure preservation, confidentiality, controlled access and circulation, and compliance with approved retention periods and policies.</li></ul><p><strong>6. Digital Transformation</strong></p><ul><li>Coordinate with the Digital Transformation Committee to automate sector systems in line with operational needs and digital strategy.</li><li>Identify technology requirements and monitor automation projects with relevant stakeholders.</li><li>Oversee HR, Administrative Affairs and Procurement systems, databases and analytical reports; ensure system efficiency, integration and updates.</li><li>Simplify processes, reduce paperwork and strengthen monitoring, control and decision support.</li></ul><p><strong>7. Compliance and External Representation</strong></p><ul><li>Represent the organization before relevant authorities, including the Ministry of Labor, National Organization for Social Insurance and Labor Offices.</li><li>Review inspection reports and responses, coordinate labor-related inquiries and decisions with the Labor Law Advisor and ensure compliance with applicable laws.</li><li>Oversee communication and implementation of Executive Management decisions relating to the sector.</li><li>Monitor compliance and internal audit findings and ensure corrective actions are completed within deadlines.</li><li>Coordinate with departments to support operational integration and balance organizational and employee needs.</li></ul><p><strong>8. Field Monitoring</strong></p><ul><li>Develop and implement the Executive Director-approved periodic branch visit plan across governorates to assess efficiency, needs and challenges.</li><li>Follow up visit findings and recommend service and operational improvements.</li><li>Monitor branch compliance with HR, Administrative Affairs and Procurement policies and track departmental plans and targets, taking corrective action as needed.</li></ul><p><strong>9. Committees and Other Duties</strong></p><ul><li>Participate in the Employee Recognition, HR, Crisis Management, Employee Advances, Social Solidarity, Ideal Mother Recognition and Healthcare Committees, and other committees assigned by Executive Management.</li><li>Perform other duties assigned by Executive Management within the position’s scope.</li></ul><p><strong>Job Requirements: - </strong></p><p><strong>Education, Experience and Knowledge</strong></p><ul><li>Relevant university degree; at least 15 years’ experience in HR and Administrative Affairs, preferably including procurement oversight, and 7 years in a similar leadership role.</li><li>Comprehensive HR knowledge: workforce planning, recruitment, training, performance management, payroll, compensation and benefits.</li><li>Knowledge of administrative services, corporate affairs, facilities and workplace infrastructure.</li><li>Familiarity with procurement governance, policies, supplier management, negotiation and contracting.</li><li>Understanding of internal controls, transparency, cost optimization and risk management.</li><li>Experience with HR/procurement systems, analytical tools and Management Information Systems (MIS).</li><li>Knowledge of labor laws, social insurance and applicable regulations; familiarity with strategic planning, digital transformation and organizational development.</li></ul><p><strong>Skills</strong></p><ul><li>Strategic and operational planning, resource management and HR development.</li><li>Leadership, supervision, team development and change management.</li><li>HR strategy and talent retention; procurement, negotiation, supplier management and cost analysis.</li><li>Planning, monitoring, control, data analysis, KPI development and management reporting.</li><li>Strong communication and stakeholder relationship skills; computer and integrated systems proficiency.</li><li>Proficiency in written and spoken English; problem-solving, decision-making and crisis management.</li></ul><p><strong>Competencies and Personal Attributes</strong></p><ul><li>Translate strategy into measurable plans; lead, motivate and develop teams and guide them through change.</li><li>Improve systems and procedures, manage resources and expenditure, and make timely, sound decisions.</li><li>Manage crises, address employee concerns and provide effective guidance.</li><li>Analyze and use information and large data sets to support decisions and recommendations.</li><li>Manage multiple priorities under pressure and build effective relationships with suppliers and regulatory authorities.</li><li>Ability to travel and conduct field visits across governorates.</li></ul><p><strong>Working Conditions</strong></p><ul><li>Managerial role requiring sector-wide planning, direction, supervision and continuous monitoring of strategic and operational targets.</li><li>Requires short- and long-term planning, performance measurement, work under pressure, travel to branches across governorates, and ongoing coordination with Executive Management, department managers and external entities.</li></ul><p><br></p>

<p><br></p> <p> <strong>Job Description:</strong> </p> <p>The ideal candidate will practice all aspects of Performance Measurement including: </p> <p> Works closely with department manager to establish a continuous performance reporting system. </p> <p> Assists in Creating performance indicators and dashboards for operational services. </p> <p> Tracks, Measures and analyzes company/Department performance measurements set to identify performance improvement opportunities. </p> <p> Develops appropriate techniques to gather data, streamlining and automating to the most prudent use possible. </p> <p> Develops the skills of the data support staff and other quality/operations staff in collecting, analyzing, and reporting information. </p> <p> Ensures accurate data is collected on a timely basis, regular reports on progress are distributed, and makes recommendations for future improvements based on data. </p> <p> Maintains a database of all relevant measures per department. </p> <p> Conducts root cause analysis and come up with corrective actions as required. </p> <p> Works collaboratively with other staff, leaders, and managers to continuously improve data accuracy and improve measurement process.</p><p><strong>Desired Candidate Profile</strong></p><p> 3+ years of experience in a performance culture. </p> <p> Hands on experience in converting requirement into BI visuals. </p> <p> Strong Statistical background. </p> <p> Knowledge of the Balanced Scorecard framework. </p> <p> Able to evaluate data gathered from multiple sources, reconciles differences, and ensures consistent approaches, data interpretation, and results measurements </p> <p> Strong Knowledge of dashboard reporting tools (Preferred Power BI, etc.) </p> <p> Advanced experience with Microsoft Office products (specifically with respect to Excel, PowerPoint and Word). </p> <p> Good Knowledge of using MS flows. </p> <p> Good Knowledge of using APIs. </p> <p> Able to communicate and resolve conflicts appropriately </p> <p> Strong attention to detail required. </p> <p> Strong communication skills. </p> <p> Knowledge of ISO9001 is an advantage. </p> <p> Knowledge of ISO27001 is an advantage.</p>

<p><b>JOB PURPOSE: </b></p><p>The Customer Experience Development Specialist will play a key role in implementing and enhancing initiatives that improve the overall passenger journey across Alex Metro network. This role focuses on analyzing passenger insights, supporting service improvement projects, creating training material, delivery and coordinating with different departments to ensure the proper implementation is taking place towards Alex Metro passengers &amp; a smooth, safe, and customer-friendly experience.</p><p><b>RESPONSIBILITIES/DUTIES </b></p><p>Deliver training to all relevant current RDMC staff who interact with customers, ensuring alignment with customer experience standards, communication protocols, and passenger handling practices.</p><p>Design and prepare training materials, including presentations, manuals, and practical service scenarios aligned with real customer environments. </p><p>Delivering customer experience training for new customer-facing employees &amp; current employees to ensure their awareness of the best customer experience practices.</p><p>Support the Customer Experience Manager in developing and implementing customer service training programs for new hires and existing staff.</p><p>Initiate, recommend or provide solutions to issues relating to customer experience journey. </p><p>Conduct targeted training sessions based on inspection findings, customer feedback, and identified service gaps. </p><p>Conduct regular field inspections and observations of customer-related roles across stations and during passenger journeys. </p><p>Monitor staff interactions with passengers, focusing on communication, professionalism, service attitude, and compliance with customer experience standards. </p><p>Identify gaps in service delivery and areas requiring improvement. Regarding customer services.</p><p> support staff development and service enhancement. </p><p><strong>Desired Candidate Profile</strong></p><p><b>ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE</b></p><p>1-2 years in customer experience training field</p><p>Training of the trainer TOT certificate is preferred </p><p>Proven experience in customer experience &amp; customer service development, management, and strategy</p><p>Ability to thrive in a fast-paced, dynamic mobility environment</p><p>Exceptional logical thinking and problem-solving skills</p><p>Superior communication, time management, teamwork, collaboration, and prioritization abilities</p><p>Demonstrated project management, and people management skills</p><p>Professional in both spoken and written English and Arabic</p><p>Meticulous attention to detail and accuracy in documentation and analysis</p><p>Strong ability to work independently and manage multiple priorities</p><p>Understanding of customer experience operations, regulations, and compliance requirements</p><p>Experience with management systems and content management tools</p><p>Excellent presentation and public speaking skills</p><p>Ability to design and implement blended learning solutions</p><p>Experience in creating and managing training content</p>

<p>Suppliers and Services * Support country procurement of equipment and consumables with the support of procurement team (Marketplace). Prepare request for quotations and create procurement requests on system. * Monitor contractor s performance including delivery, receipt, warranty, damages, and insurance. report vendors review, and evaluations to business operations manager. * Coordinating mobile services with the service provider, maintain phones inventory, and process/monitor the bills. Compliance * Apply Health and Safety regulations in cooperation with the Security Manager. * Update contracts register, and manage offsite information storage as per information retention and disposal requirements. * Follow Financial Control Compliance Framework (FCCF) in all financial and procurement processes. * Apply Child Protection regulations in all related activities. * Support the environment framework by ensuring premises and activities uphold best environmental practice Estates/facilities Management * Follow up on facilities services including hard (building maintenance, electricity, HVAC, etc), and soft services (cleaning, catering, transportation, etc) in 4 British Council branches in Egypt. * Contribute in supervising the contractors work on premises renovation projects including technical and financial aspects. * Maintain operational condition of office furniture and equipment, recommend replacements and disposals to the business operations manager. * Update office inventory of onsite assets &amp; work of Art, their procurement, maintenance and disposal in accordance with policies and procedures * Oversee security supervisors and perform regular checks on security systems. UK appointed staff accommodation * Ensure the British Council accommodation policy is applied when looking for * accommodation for new staff arriving to Egypt * Review and update a record of reputable agents and review the agreements with these agents and ensure that they follow our requirements * Negotiate the rent fees, check contracts clauses, terms and conditions, and ensure that all ownership papers are checked by our lawyer before signing the lease with the landlord. * Arrange moving of staff s stuff securely and in co-operation with HR team. * Organize utilities, facilities, inventory, and regular maintenance of all apartments in a timely manner. General Administration * Follow up on the process of VISA/residence/passport requests/renewals for non-Egyptian staff with the Embassy and Egyptian authorities * Supervise operation of office cars including insurance, licensing, maintenance, schedules, and drivers. * Handle customs clearance where applicable. * Supervise mail and shipment services through courier service providers. * Provide logistical support to the organisation and delivery of internal and external activities/events, to ensure they run smoothly and efficiently. * Handle cash paid to authorities for deposits, fines, fees, etc. * Handle and follow up requests and formalities with local governmental entities. Managing self &amp; others * Manage recruitment, leaves, and development of a small team of business operations assistants. * Review the performance of the assistants on a quarterly basis * Sets tasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures, to ensure efficient delivery of services. Monitors task completion to agreed quality and time standards.</p><p><strong>Desired Candidate Profile</strong></p><p>You must have the legal right to work in Egypt at the time of application. We are unable to support with visa sponsorship and relocation. English at Proficiency Level B2 * Fluent written and spoken Arabic * Work experience in a similar role * Hands-on experience in using Word, Excel, and PowerPoint. * At least three years experience in a similar role. Proven track record in general office administration. * Experience working in a multi-cultural organisation in an international context * Strong organisational skills with the ability to prioritise tasks and meet deadlines * Ability to build effective relationships with employees and management to achieve the delivery of high quality and effective professional services * Awareness of different governmental authorities and processes that are related to job scope of work * Strong administrative experience with the ability to interpret and follow organisational policy and practices. * Working in both public, not for profit and private sector organisations * Experience of working in a matrix management structure.</p>