Program Officer Jobs - Sharm el-Sheikh Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.</p><br><p>All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.</p><br><p>Join our motivated and vibrant Team and build your career with us.</p><br><br>Job Description<br><br><p><u>Summary</u></p><br><p>Reporting to the People Development Manager, the Assistant Manager, People Development will assist the PD Manager to oversee the PD opportunities across the hotel, driving a learning &amp; talent development culture and ensuring the delivery of operational performance through an integrated and innovative strategy.</p><br><p><u>Responsibilities</u></p><br><p>Key Responsibilities:</p><br><p>The Assistant Manager, People Development is responsible for driving a continuous learning culture, ensuring that learning is available, supported, prioritized, and executed, and enabling organizational learning to be achieved through robust processes for identifying, sharing, and embedding knowledge.</p><br><ul><li>Collaborates with hotel leaders (Department Heads, People &amp; Culture Team) to identify and understand learning needs, creating a best-in-class learning approach that balances hotel needs.</li><li>Assists with the development and implementation of training strategies, ensuring the company&nbsp;culture is&nbsp;provided with a high level of learning support.</li><li>Ensure that global brand and culture initiatives are embedded within the hotel.</li><li>Deliver a high-quality learning solution to business units across the hotel.</li><li>Support the hotel with integrating and administering INES (PeopleHub) as a core learning resource.</li><li>Act as an adviser to effectively leverage resources and provide guidance to the business on the usage of emerging technologies, thought leadership, practices, and trends.</li><li>Certifies hotel trainers &amp; facilitators and PD teams to deliver various programs.</li><li>Assisting the PD Manager to manage the programs with agreed budget, select and manage an external consultant, or manage the deployment of an internal consultant.</li><li>Coach and develop the capability within the hotel team; provide direction and inspiration for high standards of excellence.</li><li>Ensure alignment with the global learning and development ethos around co-design of new programs and enhancement of existing programs.</li><li>Tailor the learning content of global programs to suit the needs of the hotel (including language translations).</li><li>Conduct on-the-job training and task breakdown training.</li></ul><br>Qualifications<br><br><p><u>Abilities/Key Competencies/Skills</u></p><br><p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s service culture to be responsive, respectful, and deliver a great experience.</p><br><p>Leading Myself</p><br><ul><li>Positive Orientation.</li><li>Operational Decision Making.</li><li>Self-Development &amp; Management.</li></ul><p>Leading Others</p><br><ul><li>Developing an Empowered Team.</li><li>Leading an Engaged and Diverse Team.</li><li>Communication.</li></ul><p>Leading the Business</p><br><ul><li>Advocating Guest Passion.</li><li>Business Planning and Analysis.</li><li>Business Improvement and Change.</li></ul><p><u>Experience/Qualifications/Certificates/Education</u></p><br><ul><li>Bachelor degree in a relevant field of work, or an equivalent combination of education and work-related experience.</li><li>Proven experience in PD roles within the hospitality industry.</li><li>Proven progressive work-related experience in managing and directing the development and delivery of learning or organization development programs in a multi-unit organization.</li><li>Highly developed oral and written communication skills.</li><li>Demonstrated proficiency in designing and delivering effective learning programs to multicultural, multi-level audiences.</li><li>Broad understanding of people strategy, including the drivers of organization effectiveness.</li><li>Strong organizational skills; ability to project manage and execute.</li><li>Ability to develop and design new and unique content.</li><li>Multicultural awareness and ability to work with people from diverse cultures.</li><li>Demonstrated teamwork communication, including the ability to coach and deliver feedback in a constructive manner.</li><li>Excellent communication, interpersonal, and team leadership skills.</li><li>Strong management skills with the ability to prioritize and manage multiple tasks simultaneously.</li><li>Flexibility to adapt to a dynamic and fast-paced environment.</li><li>Must be a highly capable user of Microsoft Office programs, including Excel, Word, PowerPoint, and Outlook.</li><li>Native Arabic speaker and fluency in verbal and written English is essential.</li><li>Prior experience in pre-opening is a plus.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales &amp; Marketing (e.g., filing, sending emails, typing, faxing).<br>Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS&nbsp;<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None&nbsp;<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><ol><li>To guard our guests life against drowning in pool or beach</li><li>Contentious monitoring for hotel pool and beach and make all hotel signs in his area updated</li><li>Have a governmental certificate in life guard updated and renew it</li><li>Informing his management to prepare reports for any hazerd situations during&nbsp; his shift</li><li>To be aware and have enough knowledge about first aids and how dealing with drawning cases</li><li>To be flexible in assisting around different areas of the Club and to perform &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;any &nbsp;&nbsp;other tasks assigned by your Management.</li><li>Operates a quality professional fitness program carrying out fitness testing, evaluations, and program design and fitness instruction.</li><li>To aware with Hotel’s health, safety and hygiene policies.</li><li>Ensure all safety and cleaning standards are maintained throughout the club</li></ol><br>Qualifications<br><br><ul><li><strong>Education:</strong> At least a vocational college diploma.</li><li><strong>Experience:</strong> At least 2 years of related work experience</li><li><strong>Foreign Language:</strong> Sufficient level of English and Arabic to communicate effectively with guests and employees.</li><li><strong>Courses and Training:</strong> Professional trainings and seminars and professional certification.</li><li><strong>Computer Literacy:</strong> Not Required</li><li><strong>Skills:</strong> Expected to use basic tools and equipment related to the job. Expected to perform simple, specific and standard tasks that are generally repetitive.</li></ul><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Описание компании<br><br><p>Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.</p><br><p>All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.</p><br><p>Join our motivated and vibrant Team and build your career with us.</p><br><br>Описание вакансии<br><br><p>•&nbsp;&nbsp; &nbsp;Guest Welcome: Greet guests warmly upon arrival, ensuring a positive first impression that aligns with Swissôtel’s luxury standards.<br>•&nbsp;&nbsp; &nbsp;Personalized Assistance: Provide personalized services by addressing guest inquiries, coordinating special requests, and anticipating their needs.<br>•&nbsp;&nbsp; &nbsp;Information Provider: Offer detailed information about the resort’s services, facilities, activities, and local attractions to enhance the guest experience.<br>•&nbsp;&nbsp; &nbsp;Complaint Resolution: Address guest concerns or complaints promptly, escalating unresolved issues to the Guest Relations Manager or Assistant Manager.<br>•&nbsp;&nbsp; &nbsp;VIP Handling: Assist in the preparation and execution of personalized services for VIPs and high-profile guests, ensuring their satisfaction.<br>•&nbsp;&nbsp; &nbsp;Special Requests: Coordinate guest requests for special occasions, dining reservations, recreational activities, or room arrangements.<br>•&nbsp;&nbsp; &nbsp;Feedback Collection: Gather guest feedback through direct interactions, surveys, and reviews, and communicate insights to the Guest Relations Manager.<br>•&nbsp;&nbsp; &nbsp;Cross-Department Liaison: Collaborate with other departments, including Housekeeping, Front Office, and Recreation, to ensure seamless guest experiences.<br>•&nbsp;&nbsp; &nbsp;Cultural Engagement: Promote activities and experiences that reflect the local culture and the resort’s lifestyle-focused identity.<br>•&nbsp;&nbsp; &nbsp;Reservation Support: Assist with bookings for activities, spa treatments, and excursions, ensuring smooth coordination and confirmation.<br>•&nbsp;&nbsp; &nbsp;Emergency Support: Provide clear and calm communication to guests during emergencies, following the resort’s crisis management protocols.<br>•&nbsp;&nbsp; &nbsp;Guest Profiles: Maintain accurate and updated guest profiles, including preferences and special requests, to enhance future interactions.<br>•&nbsp;&nbsp; &nbsp;Sustainability Advocacy: Promote eco-friendly practices and services to guests, supporting Ennismore’s sustainability initiatives.<br>•&nbsp;&nbsp; &nbsp;Check-In/Check-Out Assistance: Support the front office team during peak times by assisting with guest arrivals and departures.<br>•&nbsp;&nbsp; &nbsp;Professional Appearance: Maintain a polished and professional appearance that reflects Swissôtel’s luxury and lifestyle brand.<br>•&nbsp;&nbsp; &nbsp;Problem-Solving: Take initiative to resolve minor guest issues independently, ensuring satisfaction and loyalty.<br>•&nbsp;&nbsp; &nbsp;Event Participation: Assist in organizing and executing guest events or activities to enhance their stay.<br>•&nbsp;&nbsp; &nbsp;Technology Utilization: Use guest service platforms and tools to track requests, preferences, and feedback efficiently.<br>•&nbsp;&nbsp; &nbsp;Continuous Improvement: Stay updated on resort offerings, industry trends, and guest service best practices to improve performance.<br>This role is pivotal in delivering personalized and memorable guest experiences, ensuring Swissôtel Resort Sharm El Sheikh maintains its high standards of immersive and all-inclusive hospitality.</p><br><br>Требования к квалификации<br><br><p>Education: At least a high school diploma.<br>Experience: At least 2 years of experience in the industry.<br>Foreign Language: Proficiency in English to communicate with guests , and Russian speaker .<br>Courses and Training: Prior attendance in seminars and trainings related to the job.<br>Computer Literacy: MS Office applications.<br>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job Expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><ol><li>Responsible for specific stations in the restaurants or bars, delivers food and beverage services to customers, possesses the related knowledge, and always present at his/her station.</li><li>&nbsp;Assigned to work in the restaurant or bars.</li><li>Prepare the restaurants and bars, taking into account the service flow in these areas.</li><li>Take and serve orders from customers.</li><li>Inform customers about order alternatives and encourage the sales of targeted services.</li><li>Deliver maximum service in each unit, keeping in line with service rules.</li><li>Prepare the service plates needed throughout service, collect the empty plates, and instruct the Bus Boys and interns.</li><li>2.8 Maintain and any personal belongings of customers that have been left in the workstation and hand such belongings over to his/her supervisors.</li><li>Comply with the departmental instructions and procedures published by the F&amp;B Department.</li><li>Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager.</li><li>Comply with operational rules.</li><li>Plan working hours as deemed appropriate by the Food and Beverage Manager. Act according to the weekly work schedule and working hours.</li><li>Attend the orientation training.</li><li>Undergo two performance assessments each year.</li><li>Strive to achieve 100% customer satisfaction.</li><li>Carry out all responsibilities related to the quality management systems implemented at the facilities.</li><li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li></ol><br>Qualifications<br><br><ul><li><strong>Education</strong>: At least a vocational school or high school diploma. If graduated from high school, certification in the related field is required.</li><li><strong>Experience</strong>: At least 2 years of experience in the industry.</li><li><strong>Foreign Language</strong>: English is required.</li><li><strong>Courses and Training</strong>: Vocational trainings and seminars.</li><li><strong>Computer Literacy</strong>: Not required.</li><li><strong>Skills</strong>: Basic knowledge of the products and services in the related field (spirits, soft drinks, cocktails, presentation etc.).</li></ul><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p><br><p>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.</p><br><p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh</p><br><br>Job Description<br><br><ul><li>Perform live DJ sets across various resort outlets (pool, beach, lounge, nightclub, events).</li><li>Curate playlists aligned with guest demographics, mood, and event themes.</li><li>Collaborate with the Entertainment Team during daily activities and evening shows.</li><li>Support themed nights, special events, gala dinners, and seasonal programs.</li><li>Provide musical backing for live performances when required.</li><li>Adapt music style based on audience response and management direction.</li><li>Coordinate with animators, performers, and event hosts for smooth show execution.</li><li>Read the crowd and adjust music accordingly to enhance guest satisfaction.</li><li>Engage with guests in a professional, friendly, and energetic manner.</li><li>Respond to guest music requests where appropriate and aligned with policy.</li><li>Work closely with Entertainment Manager for event planning and execution.</li></ul><br>Qualifications<br><br><ul><li>Presentable, professional, and guest-oriented personality</li><li>Strong communication and interpersonal skills</li><li>Ability to handle guest inquiries, requests, and complaints efficiently and politely</li><li>Good organizational and multitasking abilities in a fast-paced environment</li><li>Proficient in basic computer systems (MS Office, hotel management systems preferred)</li><li>Strong attention to detail and problem-solving skills</li><li>Positive attitude with a high level of responsibility and reliability</li><li>Ability to work flexible shifts, including weekends and holidays</li><li>Fluency in English; additional languages are an advantage</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p><br><p>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.</p><br><p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh</p><br><br>Job Description<br><br><p>* To identify and anticipate guests’ needs and ensure personalized service is provided</p><br><p>* To assist with any plans or arrangements the guest intends to make during their stay</p><br><p>* To ensure that all requests from guests are made possible and are followed up on</p><br><p>* To fully understand and have knowledge of all in suite services, technology, amenities, functions &amp; systems</p><br><p>* Ensure repeat guests are met and greeted on a daily basis and profiles are updated</p><br><p>* Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests</p><br><p>* Respect guest privacy and do not discuss guests’ private information with colleagues</p><br><p>* Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same</p><br><p>* Provide third service to guests by ensuring rooms are tidied up after guests leave rooms</p><br><p>* Demonstrate discretion and courtesy when entering into the private space of guests</p><br><p>* To assist guests regarding hotel facilities in an informative and helpful way</p><br><p>* Supervise the operation for room service, food and beverage and other concerns of guests.</p><br><p>* Give designated direction, orders and tasks to workers.</p><br><p>* Observe the workers on how they perform their tasks.</p><br><p>* Assist domestic employees with their tasks.</p><br><p>* Give further announcements, meetings, memorandums to employees</p><br><p>* Deliver maximum service in each unit, keeping in line with service rules.</p><br><p>* Prepare the service plates needed throughout service, collect the empty plates, and instruct the Bus Boys and interns.</p><br><p>* Comply with the departmental instructions and procedures published by the F&amp;B Department.</p><br><p>* Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager.</p><br><p>* Strive to achieve 100% customer satisfaction.</p><br><p>* To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p><br><p>* To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p><br><p>* To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</p><br><p>* Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p><br><p>* Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><br><br>Qualifications<br><br><p>* Education: At least a high school or vocational diploma</p><br><p>* Experience: At least 2 years of experience in the industry.</p><br><p>* Foreign Language: English is required.</p><br><p>* Courses and Training: Vocational trainings and seminars.</p><br><p>* Computer Literacy: Not required.</p><br><p>* Skills: Must have wide knowledge in customer service, Must have wide knowledge in hotel management Wide knowledge in supervising the entire hotel/cruise/club works, Knowledge in different tasks that will further teach and pass to employees.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.</p><br><p>All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.</p><br><p>Join our motivated and vibrant Team and build your career with us.</p><br><br>Job Description<br><br><p>An English teacher is a professional educator who specializes in teaching English language content to hotel employees. Their duties include researching material and preparing English lesson plans according to a curriculum, setting and grading English tests and assessments, and updating superiors on their employee’s progress.</p><br><p>Duties and Responsibilities</p><br><p>An English teacher is typically tasked with the following duties and responsibilities:</p><br><ul><li>teaching hotel employee's&nbsp;English language.</li><li>planning and preparing English sessions&nbsp;in line with the applicable curriculum.</li><li>researching new teaching methods and English-language materials.</li><li>marking employee's&nbsp;English work and exams and giving feedback.</li><li>meeting with managers&nbsp;and discussing employee's&nbsp;development and progress in English</li></ul><br>Qualifications<br><br><p>Qualifications</p><br><ul><li>Excellent subject matter expertise in English</li><li>Strong communication skills</li><li>Patience and empathy</li><li>Flexibility and ability to adapt to changing environments</li><li>Great time management skills</li><li>Good computer and technological skills</li><li>Willingness to stay up to date on developments in the subject as well as new English curriculums</li></ul><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <b>About Four Seasons:</b> </p> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<span> <span> <span> <span> <span> <span> <span> </span> </span> </span> </span> </span> </span> </span> <br> <br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <p> </p> <p> </p> <p> <b>About the location:</b> </p>A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.<p> </p> <p> </p> <p> </p> <p> <b>About the role:</b> <br>The Guest Experience Agent at Four Four Seasons Resort Sharm El Sheikh plays a vital role in supporting the Guest Experience Team to deliver exceptional, personalized, and memorable experiences for hotel guests. The primary objective of this position is to enhance guest satisfaction and foster long-term loyalty by facilitating seamless interactions, addressing concerns promptly, and ensuring the high quality of amenities, services, and facilities. The Guest Experience Agent collaborates closely with the Front Office Team and Hotel Assistant Managers to uphold and exceed the hotel's service standards, contributing to an overall elevated guest experience.</p> <p> </p> <p> <b>What you will do:</b> </p> <ul> <li>Handles all guest interactions with the highest level of hospitality and professionalism.</li> <li>Accommodating special requests whenever possible.</li> <li>Daily guest interactions and resolving glitches.</li> <li>Assists customers in all inquiries concerning hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.</li> <li>Supporting the other departments during busy periods.</li> </ul> <p> </p> <p> <b>Daily Function:</b> </p> <p>Daily duties include, but are not limited to:</p> <ul> <li> Engage with guests through various communication channels, including in-person, phone, email, and Four Seasons Chat.</li> <li>Take a proactive role in driving guest-centric initiatives designed to elevate the guest experience and enhance the recognition of VIP guests.</li> <li>Collaborate with the team to ensure the timely and thoughtful placement of special occasion amenities (e.g., anniversaries, birthdays, honeymoons, etc.).</li> <li>Review daily arrivals to ensure proper management of Special Attention Guests, VIPs, Elite members, and high-return guests.</li> <li>Assist the Guest Experience team with courtesy calls to designated in-house VIPs and preparation of arrival welcome letters.</li> <li>Conduct detailed inspections of Top VIP rooms to confirm that all pending details are addressed, promptly reporting any issues to Engineering and Housekeeping management.</li> <li>Perform room inspections for VIPs to ensure that amenities, welcome cards, and special touches have been meticulously arranged.</li> <li> Personally greet VIP guests upon arrival and provide in-room check-in and check-out services.</li> <li>Escort VIP guests to their transportation and offer a gracious farewell upon departure.</li> </ul> <p> </p> <p> <b>What you bring</b> </p> <p> <b>Required Skills &amp; Knowledge:</b> </p> <ul> <li>A working knowledge of division operations, typically gained through on-the-job experience.</li> <li>Ability to operate computer equipment and other department systems.</li> <li>Proficiency in reading, writing, and speaking English.</li> </ul> <p> <b>Experience &amp; Expertise:</b> </p> <ul> <li>More than one year of experience in related roles, with sufficient exposure to Rooms Division departments.</li> <li>Advanced computer skills, including experience with Opera systems, and strong guest service capabilities.</li> </ul> <p> <b>Guest Interaction &amp; Service:</b> </p> <ul> <li>Strong interpersonal skills, with a warm and welcoming approach to hotel guests.</li> <li>Provides exceptional, consistent service, adhering to the Golden Rule and maintaining guest satisfaction.</li> </ul> <p> <b>Complaint Handling &amp; Problem Solving:</b> </p> <ul> <li>Efficient in managing complaints and resolving issues, with creative and practical solutions to enhance service quality.</li> <li>Always maintains a positive attitude, even during challenging or busy periods.</li> </ul> <p> <b>Multi-tasking &amp; Operational Involvement:</b> </p> <ul> <li>Demonstrates the ability to multi-task and work effectively with diverse individuals and groups to ensure top-quality service.</li> <li>Actively participates in operations and role models excellent service to both guests and employees.</li> </ul> <p> <b>What we offer: </b> <br> Competitive Salary, wages, and a comprehensive benefits package<br> Excellent Training and Development opportunities<br> Complimentary Accommodation at other Four Seasons Hotels and Resort<br> Complimentary Dry Cleaning for Employee Uniforms<br> Complimentary Employee Meals</p> <p> </p> <p> <b>Schedule &amp; Hours:</b> </p> <p>Full-time position</p> <p> Flexible availability required including early mornings, evenings, weekends, and holidays as needed<br> Shifts typically range between 8 10 hours depending on operational needs</p> <p>As a Guest Experience Agent, you will play a key role in ensuring every guest enjoys a personalized and memorable stay and deliver service excellence that reflects the brand s commitment to luxury and hospitality.</p> <p> </p> <p> </p> <p> </p> <p> </p></div></section>