IT Jobs in Egypt

<p><strong>Al-Ameed Car Rental</strong> is announcing an opening for <strong>Sales Representatives (2 positions: male and female)</strong> to join our distinguished team and provide the best rental options to our customers.</p><p><strong>Job Responsibilities:</strong></p><ul><li>Attracting and acquiring new customers while providing advice tailored to their needs.</li><li>Managing car rental operations, including preparing contracts, tracking appointments, and closing deals.</li><li>Building long-term relationships with customers and ensuring the highest levels of satisfaction.</li><li>Achieving monthly sales targets and improving the customer experience.</li></ul><p><strong>Requirements and Conditions:</strong></p><ul><li>At least one year of experience in sales (preferably in the automotive or rental sector).</li><li>Excellent communication skills and strong negotiation and persuasion abilities.</li><li>Proficiency in using computers and sales/data entry software.</li><li>Well-groomed appearance and professional demeanor when dealing with customers.</li><li>Appropriate academic qualification.</li></ul><p><strong>Job Benefits:</strong></p><p>&nbsp;</p><ul><li>Competitive salary determined after the interview.</li><li>Rewarding incentive commissions based on sales and productivity.</li><li>A professional work environment that supports growth and career development.</li><li>Health and social insurance (according to company policy).</li></ul>

<ul><li><p><em>Job Description</em></p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Respond to queries either in person or over the phone.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Train computer users.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain daily performance of computer systems.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Respond to email messages for customers seeking help.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ask questions to determine nature of problem.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Walk customer through problem-solving process.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Install, modify, and repair computer hardware and software.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Run diagnostic programs to resolve problems.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Install computer peripherals for users.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Follow up with customers to ensure issue has been resolved.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Gain feedback from customers about computer usage.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Run reports to determine malfunctions that continue to occur.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><em>Job Requirements:</em></p></li></ul><ul><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Previous working experience as an IT Help Desk Technician for (1-3) years</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; BA in IT, Computer Science, or a similar relevant field</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Very good Knowledge of computer and mobile software systems, including databases, office applications, and operating systems.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A + Certificate.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; N + Certificate.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Max age is 30 years .</p></li><li><p>V. Good English Language</p></li></ul><p></p>

Key Responsibilities:Prepare new computers with the operating system and required applications for end users. Resolve hardware, software, and peripheral issues effectively. Diagnose system errors and other technical issues. Respond to user queries via email or phone in a timely manner. Troubleshoot and resolve problems related to networks and computer systems. Follow up with staff to ensure full resolution of reported issues. Provide remote support to make changes and fix problems as needed. Run reports to analyze common complaints, identify trends, and recommend solutions. Keep hardware and software systems up-to-date to ensure optimal performance.<br>Qualifications:Bachelor’s degree in Engineering, Information Systems, or Computer Science.3 to 5 years of relevant experience in IT support or system administration. MCSE (Microsoft Certified Solutions Expert) 2012 or 2016 certification (Mandatory). A+ and N+ certifications or equivalent knowledge. Preferred: CCNA certification. Excellent command of English and Arabic (written and spoken). Strong analytical and troubleshooting abilities. Effective communication and interpersonal skills. Ability to work both independently and collaboratively in a fast-paced environment.

Company Description Amjaad Technology is a leading corporation in IoT and utility management, delivering smart metering solutions for electricity, water, BTU, and gas. Through its innovative io Meter System, the company enables utility service providers, real estate developers, and smart cities to drive digital transformation, optimize energy management, and support sustainability goals. Amjaad Technology has extensive expertise in platforms for community and facilities management in smart cities, enhancing efficiency and resource utilization while streamlining operations. With over 300 projects completed across Egypt, Saudi Arabia, and the UAE, its solutions have positively impacted more than 200,000 people by improving operational efficiency and supporting the creation of sustainable communities.<br>Role Description The Technical Support Team Lead is a full-time, on-site role based in Qesm El Maadi. This role is responsible for leading a technical support team that assists customers with the configuration, troubleshooting, and operation of Amjaad’s IoT and smart metering solutions. The Team Lead will oversee daily support activities, including ticket management, prioritization of issues, escalation handling, and quality assurance of responses. They will coach and mentor team members, provide regular performance feedback, and ensure adherence to service-level agreements and customer satisfaction targets. The role also involves collaborating with product, engineering, and operations teams to communicate recurring issues, contribute to support documentation, and recommend improvements to tools and processes.<br>Qualifications<br> <br>Strong technical support skills, including troubleshooting, incident management, and familiarity with IoT or utility management systems. Customer support and customer service skills focused on resolving issues efficiently and maintaining high customer satisfaction. Clear and professional communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders. Proven experience leading or supervising support teams, including coaching, workload planning, and performance monitoring. Ability to work on-site in Qesm El Maadi and coordinate with cross-functional teams in fast-paced environments. Experience with ticketing systems, CRM platforms, and basic data reporting or analysis is an advantage. Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field, or equivalent practical experience. Background in utilities, smart cities, or energy management solutions is a plus.

<p>• Good experience in Oracle Database 19c administration.<br>• Database installation, configuration, RMAN backup and recovery, monitoring, and performance tuning and Ability to troubleshoot Oracle database errors.<br>• Experience in Oracle WebLogic Server administration, including:<br>o Domain configuration and administration.<br>o Managed Servers and Node Manager.<br>o Application deployment and troubleshooting.<br>o Monitoring WebLogic services and logs.<br>• Experience in Oracle Forms and Reports administration.<br>• Troubleshooting Forms, Reports, and WebLogic-related issues.<br>• Basic knowledge of Linux operating system administration and shell commands.<br>Preferred Experience:<br>• Minimum 5 years of hands-on experience in Oracle Database and Oracle Middleware administration.</p><p>&nbsp;</p><p><strong>Requirements</strong></p><ul><li><p><strong>Bachelor’s Degree</strong> in Computer Science, Computer Engineering, Information Technology, or a related technical field.</p></li></ul><ul><li><p><strong>Minimum of 5 years</strong> of hands-on, professional experience in <strong>Oracle Database</strong> and <strong>Oracle Middleware</strong> administration.</p></li></ul><ul><li><p><strong>Oracle Database Administration:</strong></p><ul><li><p>Solid hands-on experience in <strong>Oracle Database 19c</strong> administration.</p></li><li><p>Proficiency in database installation, configuration, monitoring, and performance tuning.</p></li><li><p>Expertise in <strong>RMAN</strong> (Recovery Manager) backup and recovery procedures.</p></li><li><p>Strong capability in troubleshooting and resolving Oracle database errors.</p></li></ul></li><li><p><strong>Oracle WebLogic Server Administration:</strong></p><ul><li><p>Domain configuration and administration.</p></li><li><p>Experience managing Managed Servers and Node Manager.</p></li><li><p>Application deployment and troubleshooting.</p></li><li><p>Monitoring WebLogic services and analyzing server logs.</p></li></ul></li><li><p><strong>Oracle Forms &amp; Reports:</strong></p><ul><li><p>Administration, configuration, and troubleshooting of Oracle Forms and Reports.</p></li></ul></li><li><p><strong>Operating Systems:</strong></p><ul><li><p>Working knowledge of <strong>Linux operating system</strong> administration and shell commands.</p></li></ul></li></ul><p></p>

 مدخل بيانات يجيد إستخدام الحاسب الآلى و الإنترنت على دراية كاملة ببرامج الأوفيس يشترط سرعة الكتابة على لوحة المفاتيح ( الكيبورد )خبرة لا تقل عن عامين السن لا يزيد عن 30 عام  - مؤهل عالى يفضل قاطنى الجيزة وضواحيها<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 3</li><li>نظام الورديات: صباحية فقط</li><li>المزايا: تأمين اجتماعي، ساعات إضافية</li></ul>

What You'll Do:<br>Provide Tier 1 technical support to clients via phone, email, and live chat. Troubleshoot software-related issues and guide customers through effective solutions. Handle customer inquiries professionally while ensuring a positive support experience. Diagnose and escalate complex issues to higher support tiers when necessary. Maintain accurate and detailed documentation of customer interactions and issue resolutions in the ticketing system. Collaborate with internal teams to ensure timely and successful issue resolution. Support clients using troubleshooting tools, knowledge bases, and established support procedures.<br>What We're Looking For:<br>Fluent English language proficiency (written and verbal). Excellent communication, interpersonal, and active listening skills. Previous experience in Technical Support, IT Support, Help Desk, or Software Support. Strong knowledge of networking fundamentals and troubleshooting techniques. Hands-on experience with ticketing systems and case management tools. Experience handling customer interactions via phone calls, email, and live chat. Comfortable managing a high volume of client calls while maintaining professionalism and service quality. Excellent documentation and ticket management skills. Ability to explain technical concepts clearly to non-technical users. Comfortable working U. S. business hours. Background in medical or dental software is a strong plus.

job description Help Desk Technician is needed to be hired at our Asyut Branches Min. 2 years of experience in the same position Bachelor of MIS or any relevant degree is a must Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software Excellent problem-solving and communication skills* Monitor network performance and optimize the network of optimal speed and availability* Multi-tasking with excellent time management skills and ability to work under pressure.<br>Job Description:<br>Provide hardware, software and all front-end technical support for internal users. Troubleshoot and resolve hardware and software application issues Set up new desktops and laptops with necessary business applications. Installing and configuring computer hardware, software, systems, networks, printers and scanners. Set up user accounts, permissions, mailboxes, groups, Users applications . Configure and troubleshoot hardware as necessary (computers, printers, mobile phones, networking, wiring, etc.). Perform routine and preventative maintenance on printers, scanners and other equipment. Testing new technology and organizing cables and testing the passive network Install, maintenance and testing security cams

<p></p><h3>Key Responsibilities</h3><ul><li><p>Maintain and manage essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware across the University.</p></li><li><p>Manage and support business-critical IT systems and services to ensure reliable, secure, and efficient operations across the University.</p></li><li><p>Perform server administration tasks, including user and group management, security permissions, Group Policies, and print services. Research event-log warnings and errors and monitor system resources to ensure optimal system performance and stability.</p></li><li><p>Install, configure, and maintain software and hardware solutions, including AWS Cloud, ESXi Hypervisor, Veeam Backup, and Kaspersky EDR Server, across both on-premises and cloud environments.</p></li><li><p>Manage network servers and technology infrastructure, ensuring data security, system availability, and efficient performance.</p></li><li><p>Set up user accounts, workstations, and required IT resources for new employees, ensuring a smooth and efficient onboarding process.</p></li><li><p>Monitor system performance and maintain IT systems in accordance with established requirements and standards, identifying and resolving technical issues promptly.</p></li><li><p>Provide technical support to the Help Desk and other University departments by troubleshooting issues, identifying root causes, and implementing appropriate solutions.</p></li><li><p>Conduct routine and scheduled audits of IT systems, including backup systems, to ensure data integrity, system availability, and disaster recovery readiness.</p></li><li><p>Implement and maintain IT security measures, including access controls, firewalls, endpoint protection, and regular data backups.</p></li><li><p>Keep up to date with emerging technologies, IT trends, and best practices to enhance technical expertise and support the effective adoption of new technologies across the University.</p></li><li><p>Create, maintain, and regularly update an internal IT knowledge base/wiki containing technical documentation, user manuals, procedures, and IT policies to facilitate knowledge sharing and operational continuity.</p></li><li><p>Collaborate with relevant University departments to migrate Microsoft Access databases to SQL databases based on operational and business requirements.</p></li><li><p>Manage Google Workspace Administration and University email services to ensure efficient communication, collaboration, and secure access for staff and users.</p></li><li><p>Manage QNAP NAS storage systems and perform daily monitoring and checks to ensure data availability, storage integrity, and system reliability.</p></li><li><p>Perform backup restoration through Veeam when required, ensuring timely and secure data recovery.</p></li><li><p>Perform any other related IT duties and responsibilities as assigned by the University.</p></li></ul><p></p><p><strong>Requirements</strong></p><p></p><ul><li><p>Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field.</p></li><li><p>Minimum of 3–5 years of relevant experience in IT infrastructure, systems administration, or a similar role.</p></li><li><p>Strong knowledge of Windows Server administration, Active Directory, Group Policy, user and group management, and security permissions.</p></li><li><p>Hands-on experience with server virtualization technologies, particularly VMware ESXi/Hypervisor.</p></li><li><p>Good knowledge and practical experience with backup and disaster recovery solutions, preferably Veeam Backup.</p></li><li><p>Experience in managing endpoint security solutions, preferably Kaspersky EDR or similar security platforms.</p></li><li><p>Experience with cloud environments, preferably AWS Cloud.</p></li><li><p>Good understanding of network infrastructure, TCP/IP, DNS, DHCP, firewalls, and network security.</p></li><li><p>Experience in managing email and collaboration platforms, preferably Google Workspace / Google Admin.</p></li><li><p>Experience with NAS storage solutions, preferably QNAP.</p></li><li><p>Knowledge of Microsoft Access and SQL databases, with the ability to support database migration and integration.</p></li><li><p>Strong troubleshooting and problem-solving skills, with the ability to identify root causes and implement effective solutions.</p></li><li><p>Good understanding of IT security principles, access control, data protection, backup, and disaster recovery.</p></li><li><p>Ability to monitor system performance, analyze event logs, and proactively identify potential technical issues.</p></li><li><p>Strong documentation and knowledge-sharing skills, including the ability to prepare technical manuals, procedures, and IT policies.</p></li><li><p>Good communication and interpersonal skills, with the ability to provide technical support to staff across different University departments.</p></li><li><p>Ability to work independently and as part of a team in a fast-paced academic environment.</p></li><li><p>Strong commitment to confidentiality, data security, and compliance with University IT policies and procedures.</p></li><li><p>Ability and willingness to stay updated with emerging technologies and continuously develop technical knowledge.</p></li><li><p>Good command of English, both written and spoken.</p></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Lead Sev-1 and Sev-2 incidents from diagnosis through resolution.<br> Ensure incidents and service requests meet agreed SLAs.<br> Analyze recurring incidents and implement permanent fixes.<br> Prepare root cause analysis reports and corrective action plans.<br> Build scripts, automation solutions, and support tools.<br> Monitor aged L2 tickets and drive resolution within three working days.<br> Manage complex support cases and maintain high customer satisfaction.<br> Review negative client feedback and implement improvement actions.<br> Lead technical projects across multiple workstreams.<br> Train and coach L1 and L2 support engineers.<br> Supervise service quality and support client improvement plans.<br> Maintain technical documentation and knowledge base articles.<br> Record billable and non-billable work through the service management platform.<br> Build trusted relationships with clients and internal stakeholders.<br> A culture of growth: Many of our leaders started in junior roles — we believe in investing in our people and growing talent from within.<br> Continuous feedback: We don’t wait for annual reviews — we believe in real-time coaching and development.<br> Supportive &amp; collaborative vibes: We're all about learning together, cheering each other on, and diving into challenges as a team.<br> A space for every personality: Love socializing?<br> You’ll thrive in our lively environment where conversation and connection are key.<br> Prefer quiet focus?<br> We’ve got dedicated Focus Rooms perfect for deep work.<br> Flexible work options: Enjoy up to 6 Work from Home days per month — balance that works for you.<br> Technical Requirements Advanced troubleshooting of Windows 10 and Windows 11 environments.<br> Strong knowledge of Windows Server administration.<br> Hands-on experience with Active Directory, Group Policy, DNS, and DHCP.<br> Experience administering Microsoft 365, Exchange Online, Microsoft Teams, SharePoint, and OneDrive.<br> Knowledge of Microsoft Entra ID, identity management, access controls, and multifactor authentication.<br> Experience with Microsoft Intune, endpoint management, security policies, and device compliance.<br> Strong understanding of TCP/IP, VLANs, routing, switching, Wi-Fi, and VPN technologies.<br> Experience managing firewalls, endpoint protection, security patches, and antivirus or EDR solutions.<br> Knowledge of server virtualization platforms such as Hyper-V or VMware.<br> Experience with backup, recovery, and disaster recovery processes.<br> Ability to perform backup restoration tests and verify recovery readiness.<br> Experience with Azure services and hybrid infrastructure environments.<br> Hands-on experience with monitoring and remote support tools.<br> Experience using HaloPSA or another ITSM or PSA platform.<br> Strong PowerShell scripting skills for task automation and system administration.<br> Knowledge of ITIL incident, problem, change, and service request management practices.<br> Ability to produce network diagrams, technical documentation, RCA reports, and implementation plans.<br> Working knowledge of VoIP systems such as 3CX is preferred.<br> Exposure to Linux administration, cloud platforms, or cybersecurity operations is an advantage.<br> Professional Requirements Bachelor’s degree in Computer Science, Information Technology, or a related field.<br> Eight or more years of experience in technical support, IT infrastructure, or managed services.<br> Experience working in an MSP environment and supporting multiple clients.<br> Experience leading critical incidents and technical escalation cases.<br> Experience coaching or supervising technical support teams.<br> Proven technical project delivery experience.<br> Strong client and stakeholder management skills.<br> Arabic communication skills and English proficiency suitable for client meetings and technical documentation.<br> Ability to manage multiple priorities and make decisions during service disruptions.<br> Certifications At least one relevant professional certification is required.<br> ITIL 4 Foundation or higher.<br> Microsoft 365 Certified Administrator Expert.<br> Microsoft Certified Azure Administrator Associate.<br> Microsoft Certified Windows Server Hybrid Administrator Associate.<br> Microsoft Certified Endpoint Administrator Associate.<br> Microsoft Certified Identity and Access Administrator Associate.<br> Cisco Certified Network Associate.<br> CompTIA Network+ or Security+.<br> A current Fortinet, Sophos, or equivalent firewall certification.<br> 3CX certification is preferred.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p>Atos&nbsp;is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.</p><br> <p>With more than 54,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand.<br>A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.</p><br> <p><strong>About Atos Group</strong></p><br> <p>Atos Group&nbsp;is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.</p><br><span>Role Description</span> <p><span>The French Service Desk Representative is responsible for providing customer support and technical assistance to users in a French-speaking environment. The Service Desk Representative will handle incoming inquiries, troubleshoot technical issues, and provide timely resolution or escalate to the appropriate teams.</span></p><br> <span>What You’ll Be Doing</span> <span><strong>Core Responsibilities</strong></span> <ul> <li><span>Provide French-language support to users via phone, email, or chat, addressing inquiries, troubleshooting technical issues, and resolving problems.</span></li> <li><span>Document and track all customer interactions and resolutions accurately in the ticketing system.</span></li> <li><span>Escalate complex or unresolved issues to the appropriate teams or higher-level support for further investigation and resolution.</span></li> <li><span>Follow established procedures for incident management, problem management, and service request fulfillment.</span></li> <li><span>Maintain a high level of customer satisfaction by ensuring timely and effective response and resolution.</span></li> <li><span>Collaborate with cross-functional teams to identify and implement process improvements and knowledge base updates.</span></li> <li><span>Stay up-to-date with product knowledge, system updates, and industry trends to provide accurate and relevant information to customers.</span></li> <li><span>Provide feedback to improve user documentation and knowledge base articles to enhance self-service options for customers.</span></li> <li><span>Adhere to service level agreements (SLAs) and key performance indicators (KPIs) related to response time, resolution time, and customer satisfaction.</span></li> <li><span>Continuously develop and enhance technical skills and knowledge through training and self-learning.</span></li> </ul> <span>Experience &amp; Qualification.</span> <ul> <li><span>Fluent in French and English, both written and verbal communication skills.</span></li> <li><span>Previous experience in a customer support or service desk role, preferably in a technical support environment.</span></li> <li><span>Ability to analyze and resolve technical issues independently or through collaboration.</span></li> <li><span>Excellent customer service and interpersonal skills, with the ability to handle customer inquiries professionally and empathetically.</span></li> <li><span>Ability to work under pressure and meet tight deadlines in a dynamic and fast-paced environment.</span></li> <li><span>Strong organizational skills, attention to detail, and the ability to multitask effectively.</span></li> <li><span>Flexibility to work in shifts, including weekends and holidays, as per business needs.</span></li> </ul> <span>Skills, Knowledge &amp; Abilities</span> <ul> <li><span>Strong problem-solving and troubleshooting skills</span></li> <li><span>Adaptability.</span></li> <li><span>Self-learning.</span></li> <li><span>Critical thinking.</span></li> <li><span>Problem-solving.</span></li> <li><span>Attention to detail.</span></li> <li><span>Communication and teamwork.</span></li> </ul> <p><span><strong><u>Performance Standards</u></strong></span></p><br> <ul> <li><span>Response Time.</span></li> <li><span>First Contact Resolution.</span></li> <li><span>Customer Satisfaction.</span></li> <li><span>Ticket Documentation and Management.</span></li> <li><span>Technical Knowledge.</span></li> <li><span>Language Proficiency.</span></li> <li><span>Incident Resolution Time.</span></li> <li><span>Quality of Service.</span></li> <li><span>Knowledge Sharing.</span></li> <li><span>Professionalism and Collaboration.</span></li> </ul> <p>Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.</p><br> <p>Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.&nbsp;</p><br> <p><strong>Choose your future. Choose Atos.</strong></p><br> </div>

Job Description:-Drive automated database builds across Mongo DB, Postgre SQL, Oracle (RAC/Standalone/Exadata), MySQL, and MS SQL Server.-Create deployable bare-metal, virtual server, and containerized database configurations.-Work with Red Hat Open Shift, VMware, and Oracle Exadata across database virtual hosts and containers.-Provide deep technical expertise across core database technologies, including adoption of new features and capabilities.-Understand database integration with operating systems, Active Directory, backup, and other external technologies.-Design and deploy databases in High Availability environments.-Define database standards and security frameworks with relevant stakeholders.-Optimize database performance across I/O, memory, CPU, indexing, and partitioning.-Implement database monitoring for errors and performance, integrating with enterprise monitoring, logging, and SIEM platforms.-Develop AI solutions for Engineering and BAU/business database operations.-Build automated solutions using Power Shell, Bash, Python, and other automation tools.<br>Job Requirements:-Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).-6+ years of experience in Enterprise Database Technologies.-Deep understanding of Database Server Technologies - Mongo DB, Postgres, Oracle (RAC / Standalone and Exadata), MySQL, MS SQL Server.-Strong knowledge of key technologies: - Devops technologies (CI/CD pipelines), Container Registries, Ansible-Detailed Database fault finding / performance tuning experience-Creating standard Database / Container Images across on premises (Open Shift / VMware) and cloud-Certified Postgres SQL DBA-Certified Mongo DB Associate DBA-Microsoft Certified: Azure Database Administrator Associate.-Certified Oracle Database Administration-Oracle Certified Professional – HA-Oracle Exadata Database Machine Certified Implementation Specialist Certification-Oracle Certificed Professional MySql-Experience in Kubernetes in Cloud

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Valleysoft is an IT services provider delivering enterprise technology solutions, application development, process management, and infrastructure support for clients around the world.<br> Working across the Information Technology and Services sector, the company supports organizations that rely on dependable systems, strong operational discipline, and responsive technical expertise.<br> This role is an opportunity to contribute to the stability, performance, and resilience of business-critical database environments.<br> As a Senior Oracle Database Administrator (DBA), you will play a central part in keeping core Oracle platforms secure, available, and optimized while working closely with application, infrastructure, and cybersecurity teams to support complex client needs.<br> Responsibilities Administer, monitor, and maintain Oracle databases across development, test, UAT, and production environments.<br> Perform Oracle database installation, configuration, upgrades, patching, and ongoing maintenance.<br> Monitor database health, availability, capacity, performance, storage growth, and resource utilization to support reliability and uptime.<br> Perform Oracle performance tuning, including SQL tuning, execution plan analysis, indexing, memory configuration, and database optimization.<br> Manage Oracle RMAN backup and recovery strategies.<br> Design, implement, and maintain Oracle Data Guard environments for high availability and disaster recovery.<br> Support and administer Oracle RAC environments.<br> Troubleshoot database performance, availability, connectivity, and operational issues.<br> Perform database refreshes, migrations, cloning, and environment synchronization.<br> Implement database security controls, including access management, roles, privileges, and auditing.<br> Support database-related incidents, problems, and service requests within agreed SLAs.<br> Collaborate with application developers, infrastructure teams, system administrators, cybersecurity teams, and vendors to resolve technical issues.<br> Support production deployments and database changes in line with change-management procedures.<br> Develop and maintain database administration procedures, technical documentation, and operational runbooks.<br> Bachelor’s degree in Computer Science, Information Technology, Information Systems, Engineering, or a related technical field.<br> 3+ years of Oracle database administration experience in enterprise environments.<br> Hands-on experience with Oracle 12c, Oracle 19c, or comparable enterprise Oracle versions, including administration in Linux or Unix environments.<br> Strong experience with Oracle RMAN backup and recovery, Oracle Data Guard, and Oracle RAC.<br> Proficiency with SQL and PL/SQL, along with practical database performance tuning experience.<br> Production support experience in enterprise Oracle environments, including SLA-driven incident and service-request handling, troubleshooting live database issues, root-cause analysis, permanent fixes, and supporting production deployments and database changes through formal change-management procedures.<br> Basic Shell or Bash scripting skills for database administration and automation.<br> Clear communication skills for explaining production incidents, root causes, risks, and technical recommendations to technical stakeholders and management.<br> Experience in banking or other highly regulated environments is a plus.<br></span> </div>

Job Summary:We are seeking a highly motivated and skilled IT Technical Support Specialist to join our team. The successful candidate will play a crucial role in ensuring the efficient operation of our IT infrastructure and providing exceptional technical support to our employees.<br>Key Responsibilities:Provide technical support to end-users. Diagnose and resolve technical problems related to computers, servers, and other peripherals. Configure and maintain network devices to ensure optimal network performance and security. Assist with the setup and maintenance of MFP (Multi-Function Printers). Communicate effectively with employees in both English and Arabic to provide clear and helpful guidance. Troubleshoot and support Microsoft Office 365 and other Microsoft products. Utilize ITSM tool to manage and track support requests, incidents, and changes. Collaborate with external vendors and service providers as needed. Assist with IT asset management and inventory tracking. Stay current with technology trends and security best practices. Provide training and workshops to users to enhance their technical proficiency. Contribute to the development and maintenance of IT documentation and knowledge base.<br>Skill Requirements:Experience At least 3 years of experience as an IT Help Desk or Technical Support. Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent work experience). Proficiency in configuring and maintaining Fortinet and Cisco network devices. Fluent in both English and Arabic, with excellent verbal and written communication skills. Experience with Microsoft 365. Familiarity with Fortinet is a plus. Strong problem-solving skills and the ability to work under pressure. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. A proactive attitude and willingness to learn and adapt to new technologies.<br>Work Conditions:Reports to: IT Manager Location: Degla,Maadi, Cairo

Company Description <br>Teleperformance, is a global leader in digital business services with nearly 47 years of experience. In response to the AI era, the company has evolved its brand and operations to remain at the forefront of customer experience and digital transformation. TP combines modern technology with a strong focus on empathy, ensuring intelligent, human-centered solutions for clients worldwide. The organization is committed to innovation, future-readiness, and creating supportive work environments for team members. Joining TP means being part of a dynamic, forward-looking company that values growth and adaptability.<br>Role Description The Technical Support & Sales Representatives role is a full-time, on-site position based in Qesm 1st New Cairo. In this role, team members provide technical support to customers, resolve product and service issues, and guide users through troubleshooting steps. They handle customer inquiries via phone or digital channels, ensuring high levels of customer satisfaction through clear communication and effective problem-solving. Representatives also identify potential sales opportunities, present suitable solutions, and support the closing of sales while adhering to company policies and quality standards. Daily tasks include documenting interactions, following established procedures, collaborating with colleagues and supervisors, and maintaining an excellent level of C1 English communication throughout all customer contacts.<br>Qualifications<br> <br>Strong customer-facing skills, including Customer Support and Customer Satisfaction capabilities. Proficiency in Technical Support and Troubleshooting for software, hardware, or service-related issues. Solid Analytical Skills to diagnose problems, interpret information, and recommend effective solutions. C1 level English proficiency (spoken and written), with clear, professional communication. Ability to work on-site in Qesm 1st New Cairo during night shifts and maintain reliability and punctuality. Comfort with sales-oriented tasks, including identifying customer needs and presenting appropriate offerings. Basic computer literacy and familiarity with CRM or ticketing systems is preferred. Previous experience in technical support, customer service, or sales is an advantage, but motivated graduates are encouraged to apply.

<p>Provide first line support for all users</p><p>Answer staff questions in person and via phone and email on all company supported applications.</p><p>Troubleshoot desktops, laptops, IP phones, printers and networks problem.</p><p>Perform hardware and software installations.</p><p>Respond to users Tickets and requests</p><p>Provides peripheral equipment support (e.g., printers, scanners, faxes, and cameras), wireless networking, Laptop support etc.</p><p>Some positions are accountable for maintaining inventory of IT equipment.</p><p>Research and troubleshoot basic to mid-level IT related issues.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

About Us<br><br>Blue Ocean Corporation is a leading conglomerate and world leader in driving continuous growth and transformation across a multitude of industries and sectors. Our commitment to quality, innovation, and client satisfaction has propelled us to the forefront of the Consulting, Training and Conferences landscapes.<br><br>From our humble beginnings to our present status as a global market leader, we take pride in our global footprint, and the transformative impact we have had on industries.<br><br>With over 25+ years of excellence in accelerating careers and transforming organizations, we are a trusted partner for our B2B and B2C clients.<br><br>Job Description<br><br>Develop, maintain, and enhance software applications and internal business solutions based on organizational requirements. Design, develop, test, debug, and maintain applications using programming languages such as Python, Java, Java Script, Deluge, C, C++, or other relevant technologies. Develop and customize solutions across the Zoho ecosystem, including Zoho CRM, Zoho People, Zoho Recruit, Zoho Creator, Zoho Analytics, and other Zoho applications as required. Develop and maintain custom workflows, functions, integrations, automations, and business processes using Zoho Deluge and APIs. Integrate Zoho applications with internal systems, third-party applications, websites, and other business platforms. Provide technical support and troubleshoot application, software, hardware, system, and integration-related issues. Work with databases, SQL queries, data structures, and database management concepts to support application development and reporting requirements. Manage system data, backups, documentation, access controls, and technical records in accordance with organizational policies. Assist with website development, maintenance, database updates, internal tools, and other technology initiatives as required. Analyze business and technical requirements and translate them into effective software and automation solutions. Conduct application testing, debugging, performance improvements, and issue resolution to ensure system reliability and functionality. Provide technical guidance and hands-on support to internal users on software applications, Zoho platforms, and other business systems. Train and guide employees on the effective use of software applications and technology solutions implemented within the organization. Collaborate with senior IT and software engineering team members on development projects, system enhancements, integrations, and implementations. Stay updated with emerging technologies, software development practices, Zoho product updates, and automation capabilities. Ensure compliance with IT policies, information security standards, data protection requirements, and software development best practices.<br><br>Requirements<br><br>Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, Software Engineering, or a related field.1–2 years of professional experience in software development, application development, or a related software engineering role. Minimum 2 years of hands-on experience working with Zoho applications is required. Strong proficiency in at least one programming language such as Python, Java, Java Script, Deluge, Apex, C, or C++. Hands-on experience with Zoho CRM, Zoho Creator, Zoho People, Zoho Recruit, Zoho Analytics, or other Zoho applications will be highly preferred. Strong knowledge of Zoho Deluge, workflows, custom functions, APIs, and system integrations. Good understanding of SQL, relational databases, database concepts, and data management. Knowledge of REST APIs, web services, application integrations, and automation tools is preferred. Good understanding of operating systems, networking fundamentals, troubleshooting, and IT infrastructure. Ability to analyze technical issues, troubleshoot problems, and develop practical solutions independently. Strong communication, collaboration, problem-solving, and analytical skills. Good presentation and technical training skills, with the ability to explain software and technical concepts to non-technical users. Strong willingness to learn new technologies, platforms, programming languages, and business applications. Ability to work effectively with cross-functional teams and support multiple technical requirements in a fast-paced environment.<br><br>check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final- final-class="lyte-button lyte Background Color Btn lyte Success" lyte-rendered="">

About the Role:<br>The ideal candidate will design, organize, and modify the company's computer systems. he will evaluate and assess systems to ensure they are operating effectively, and will harness collected knowledge to adjust and improve existing systems.<br>This is a hands on ownership role covering the full IT servers, network, Microsoft 365, PBX, and the vendors behind all of it. You'll be the person who knows how everything is working, keeps it running, and can put in reports for the management what's working, what's at risk, and what it costs. Key Responsibilities:<br>System Installation and Configuration System Monitoring and Troubleshooting Data Backup and Recovery Network Administration Telephony and Call Center Systems User Account Management Software Updates and Patching Vendor Management Asset Management Documentation and Reporting Project Coordination<br>Preferred Knowledge- Office 365 administration (Exchange Online, Share Point, Teams, Entra ID, security and compliance).- PBX configuration and administration.- Call center environment experience.- Virtualization (Hyper-V or VMware).- ITSM / ticketing system experience.<br>Qualifications Bachelor's degree in engineering, computer science, or related field5+ years' experience as System Administrator Strong analytical skills<br>Working Location: Masr El Gedida<br>Please apply through this job post or send your CV to marway@digitechteam.com

Company Description Cretik is a Dubai-based software house, founded in 2020, that delivers bespoke software, mobile applications, UI/UX, websites, and e-commerce solutions. The company serves clients across Egypt, Saudi Arabia, and the wider MENA region, helping organizations strengthen their digital presence. Cretik’s professional team focuses on intuitive, visually compelling digital products that align with business goals. By combining design and technology, Cretik enables clients to exceed industry standards and gain a sustainable competitive advantage. The environment supports collaboration, innovation, and growth for team members who are passionate about high-quality digital solutions. Role Description This is a full-time, on-site System Administrator role based in Giza. The System Administrator will manage and maintain servers, networks, and core IT infrastructure to ensure stable and secure operations. Daily responsibilities include monitoring system performance, applying updates and patches, and managing user accounts and permissions. The role involves diagnosing and resolving technical issues, providing timely technical support to internal teams, and coordinating with developers and other stakeholders to support project deployments. The System Administrator will also help implement security best practices, maintain documentation, and contribute to continuous improvement of IT processes. Qualifications Strong skills in System Administration and Information Technology to manage servers, operating systems, and core infrastructure. Proficiency in Troubleshooting and Technical Support to diagnose, resolve, and document hardware and software issues. Experience with Network Administration, including configuring routers, switches, firewalls, and VPNs. Knowledge of system security practices, backup and recovery strategies, and monitoring tools. Familiarity with Linux and Windows server environments and common virtualization or cloud platforms. Effective communication and collaboration skills, with the ability to support multidisciplinary teams. Strong organizational skills and attention to detail, with the ability to prioritize and handle multiple tasks. Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Relevant certifications (e.g., Comp TIA Network+, Comp TIA Security+, Microsoft, Cisco) are a plus.

Required Qualifications<br><br>Bachelor's degree in Computer Science, Information Technology, Engineering, or related field. 3-6 years of experience in presales, solution engineering, systems engineering, or technical consulting. Experience in preparing technical proposals and responding to RFPs. Strong understanding of enterprise IT solutions, cloud technologies, integrations, and software architectures. Excellent communication and presentation skills. Ability to work in a fast-paced, customer-facing environment. Experience in KSA and UAE market<br><br>Preferred Skills<br><br>Experience with cloud platforms such as Azure, AWS, or Google Cloud. Knowledge of APIs, integrations, databases, and enterprise applications. Familiarity with cybersecurity, infrastructure, data, or AI solutions is a plus. Experience with diagramming and documentation tools (Visio, Draw.io, etc.). Relevant technical certifications are advantageous. <br><br>Soft Skills<br><br>Strong analytical and problem-solving abilities. Customer-oriented mindset. Strong teamwork and collaboration skills. Ability to manage multiple opportunities simultaneously. Good negotiation and stakeholder management skills. <br><br>KPIs / Success Metrics<br><br>Quality and timeliness of technical proposals. Win rate contribution. Customer satisfaction during presales engagements. Accuracy of solution sizing and estimations. Number of successful demos and POCs delivered