Flight Attendants Jobs - Cairo Egypt

<p><h4>About Four Seasons</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location</h4> <p>Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the center of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.</p> <p>Nile side Egyptian glamour; a sleek setting, our hotel embodies modern Cairo and its unique cosmopolitan flare. On one side, the Nile glistens in the sun; on the other, a garden view buzzes with life. This stunning hotel opened in 2002 and has a combination of classic hotel design. Our hotel is connected to a shopping mall, it has 269 units, a heated swimming pool, spa and fitness center, and 11 food and beverage venues.</p> <p>Four Seasons Hotel Cairo at The First Residence is flanked by zoological gardens and the western bank of the Nile. Our address in Giza’s prestigious First Mall complex puts you in the center of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our newly opened First Nile Boat, offering panoramic Nile views and brilliant international cuisine.</p> <h4>Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced valet parking attendant who shares our passion for excellence and is enthusiastic about creating the ultimate experience.</h4> <h4>What you will do</h4> <ul> <li><strong>Guest arrival & departure</strong><br> Greet guests warmly upon arrival with a professional and friendly demeanor<br> Assist with unloading and loading luggage efficiently and safely<br> Escort guests to the reception desk and check with them about their trip </li> <li><strong>Luggage & transportation services</strong><br> Transport guest luggage promptly to and from rooms<br> Store luggage securely when required<br> Coordinate transportation services such as taxis, limousines, or shuttle services </li> <li><strong>Guest assistance</strong><br> Provide directions, hotel information, and local recommendations<br> Handle special requests (e.g., extra amenities, deliveries, messages)<br> Support guests with mobility or accessibility needs </li> <li><strong>Coordination & communication</strong><br> Work closely with front desk, concierge, and housekeeping teams<br> Communicate guest requests and preferences effectively<br> Ensure timely service delivery across departments </li> <li><strong>Lobby & entrance management</strong><br> Maintain cleanliness and organization of the entrance and lobby area<br> Manage traffic flow at the hotel entrance<br> Uphold safety and security standards </li> </ul> <h4>What you bring</h4> <ul> <li>Requires a working knowledge of division operations.</li> <li>Working knowledge is generally learned on the job.</li> <li>Requires ability to operate computer equipment and other department systems.</li> <li>Requires reading, writing and oral proficiency in the English language.</li> <li>More than 1 year experience.</li> <li>Native Arabic speaker.</li> <li>Have authorization of citizenship.</li> </ul> <h4>What we offer</h4> <ul> <li>Competitive salary, wages, and a comprehensive benefits package.</li> <li>Excellent training and development opportunities.</li> <li>Complimentary dry cleaning for employee uniforms and business attire.</li> <li>Complimentary employee meals.</li> <li>Complimentary stays at Four Seasons properties (based on availability), with discounted meals.</li> <li>Dental and medical, disability, and life insurance.</li> <li>Retirement pension plan.</li> <li>Employee service awards.</li> <li>Annual employee party, social and sports events.</li> </ul> <h4>Schedule & hours</h4> <p>Full-time job with 44 working hours a week.</p></p><p></p>

Handle Maintenance contracts and negotiating best rates. Delegating assignments and supervising maintenance contactors to ensure completion and high-quality standards and adherence for the requestor expectations. Performing preventive maintenance activities on a weekly, monthly, quarterly, or annual basis to reduce systems breakdown. Assessing system breakdowns and determining the kind of repairs that is required Completing in-house system repairs when required Communicating regularly with all staff members and participating in regular meetings to coordinate schedules and assure readiness of the facility for all activities. Planning best allocation and utilization of space & resources for office building Responsible for Employees reallocation and building Renovations and special projects Handling the Expat apartment’s maintenance requirements. Handling the travel arrangements for all staff (Hotel reservations, flight booking, and car rental and supplier payment process. Responsible for the comprehensive oversight of building operations, including the coordination of meeting room bookings, administrative processes, and managing essential office services such as office supply, professional cleaning, and buffet or catering arrangement. Negotiating local Hotel contracts monitor and create credit facilities from first to last invoice settlements. Providing general administrative support to all Business units. Ensuring the adequate supply of all required materials and for order placement timing and responsible for controlling the purchasing budget and delivering cost savings for the company. Organizing and planning essential central services such as reception, Maintenance, mail, archiving, cleaning, catering and waste disposal to improve practices and efficiency. Responsible for the pre-printed materials & office supplies. Ensure the tidiness and neatness of the assigned workplace through the daily supervision for the supporting staff Keeping track of the storage movements monthly. Support invoicing processing Petty cash- office events Handling Telephone bills and reviewing courier invoices and settlements. Renewing company Subscriptions. Taking part in E - proc process as an approver. Monitoring the supporting team time attendance & overtime sheets Supplier’s invoices payment follows up. Organize TEME events (seminars, conferences, team building etc.) Manage all TEME staff abroad mission including visa issuance, tickets, and hotels bookings as per the company travel policy Contribute to the negotiations for corporate agreements with hotels Apply & implement the Anti-corruption, Antitrust Compliance and Integrity Policies and Program Implement the required process of due diligences within my area of responsibilities Apply the entire ethical approach and code of conduct values. Safety Promote a healthy workplace and mitigate significant workplace health risks. Be prepared for any emergency, control effects and reduce hazards. Ensure facility is operated and maintained to prevent incidents Assist in providing safe work environment, supporting contractors, fire drills and updating BCP to ensure compliance. Ensure the safety of work sites through enhancement of collaborators' awareness on potential risks and implementation of adequate action plans such as safety procedures, safety equipment or specific trainings In case of incidents (fire, accidents ...) provide first aid to people promote quality, safety and environment protection in all or part of the entity's activities Understand HSE risks linked to one's activity as well as the most appropriate behavior to avoid them Four unplanned fire drills annually

About the Opportunity<br>A Confidential Family Office is seeking an exceptional Personal Development Coach for a Young Adult to provide dedicated one-to-one support for a young adult family member.<br>The role requires exceptional maturity, emotional intelligence, flexibility, discretion, and the ability to build a trusted long-term relationship within a highly professional private family environment.<br>This is not a traditional personal assistant role. It is a unique long-term opportunity for a trusted professional to act as a mentor, coach, organiser, and positive role model, supporting the personal growth, independence, confidence, emotional maturity, and overall development of a young adult family member.<br>The successful candidate will work closely with the family in a private, discreet, and highly professional environment, with frequent international travel required.<br>Key Responsibilities<br>• Provide structured daily support, mentoring, and personal development guidance.• Support the young adult in developing confidence, independence, emotional intelligence, discipline, and executive functioning skills.• Assist with planning daily routines, personal goals, schedules, travel, learning activities, and lifestyle structure.• Encourage healthy habits, time management, organisation, accountability, and positive decision-making.• Act as a trusted companion, mentor, and role model in day-to-day activities.• Support social, educational, and personal development opportunities.• Support the development of social confidence, independence, healthy routines, and everyday life skills.• Maintain professional boundaries, confidentiality, discretion, and trust at all times.• Coordinate with family members, tutors, coaches, therapists, household staff, or external service providers when required.• Accompany the young adult family member during international travel and provide consistent support throughout trips.• Monitor progress and provide thoughtful feedback to the family when appropriate.<br>Candidate Profile<br>The ideal candidate will be mature, emotionally intelligent, patient, discreet, organised, and highly reliable. This role requires someone who can combine warmth and empathy with structure, professionalism, flexibility, and strong personal boundaries.<br>Required Qualifications & Experience<br>• Bachelor’s degree required; Master’s degree preferred.• 5–15 years of relevant professional experience.• Background in psychology, education, special education, occupational therapy, behavioural science, human development, executive coaching, social work, or a related field.• Previous experience working with young adults is strongly preferred.• Experience in private family environments, family offices, or high-discretion settings is an advantage.• Fluent English is required.• Arabic is preferred but not mandatory.• Willingness to relocate to Cairo, Egypt.• Availability for frequent international travel.<br>Key Skills<br>• Personal development coaching• Executive coaching• Mentoring• Youth development• Young adult development• Life skills coaching• Behavioural support• Behaviour management• Emotional intelligence• Executive functioning• Relationship building• Communication• Leadership• Time management• Organisation• Family support• Discretion and confidentiality<br>What We Offer<br>• Highly competitive international compensation package.• Relocation assistance.• Accommodation provided, if applicable.• Medical insurance.• Annual flight tickets.• Generous paid annual leave.• A unique long-term opportunity within a professional and discreet private family environment.<br>Confidentiality<br>Due to the private nature of this position, the highest standards of professionalism, discretion, integrity, and confidentiality are essential.<br>Work Conditions<br>Location: Cairo, Egypt Workplace: On-site Employment Type: Full-time Seniority Level: Mid-Senior level Travel: Frequent international travel required

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><p><span><span>Manage relations with passengers by recovering from service failures ensuring retention of loyal customers. Handle passenger claims, complaints, and feedback from multiple channels and work cross functionally with internal &amp; external stakeholder for customer case management as per the policies, procedures, and entitlement.</span></span></p><br><br><b>Key Result Responsibilities</b> <br><ul><li><span>Handle passenger claims, complaints and feedback received from multiple channels including email, contact center, sales shops, airports, web, in-flight app, travel agents, civil aviation, etc.</span></li><li><span>Manage different types of cases, study &amp; analyze the case, acknowledge passenger by sending appropriate first response within due date/time, follow up with internal departments/teams for case investigation, findings or corrective actions, update case history/timeline, inform the passenger with solution, and resolve the case within due date/time.</span></li><li><span>Provide highest quality of service through personalized communication, accuracy, follow-ups &amp; escalations, case validation, compliance to internal processes, and system actions. </span></li><li><span>Process credit vouchers, free tickets, air rewards loyalty points, etc. as service recovery and customer retention measures.</span></li><li><span>Compensate eligible passengers based on customer tiers, international regulations such as EC261, or local passenger rights guidelines.</span></li><li><span>Review and analyze customer feedback from different channels, identify root causes and areas of improvement, close the loop by working closely with relevant stakeholders.&nbsp;</span></li><li><span>Highlight customer pain points, and recurring issues to avoid service failures and reduce complaints to enhance customer satisfaction.&nbsp;</span></li><li><span>Constantly aim at maintaining high service levels and customer feedback, ensuring SLA target and CSAT scores are always met.</span></li></ul><br><b>Qualifications (Academic, training, languages)</b> <br><p><span>Bachelors in business administration, or related customer-management stream from a recognized university</span></p><br><br><b>Work Experience</b> <br><ul><li><span><span>3+ years of related working experience in customer care/customer experience role within consumer-oriented service industry, preferably in aviation.</span></span></li><li><span><span>Proficient in CRM systems, customer feedback management tools, and MS Office suite</span></span></li><li><span><span>Understanding of passenger travel journey, touchpoints, channels, etc.&nbsp;</span></span></li><li><span><span>Understanding of customer retention and service recovery techniques, and its impact on customer loyalty.</span></span></li><li><span><span>Capable of analyzing customer feedback and case data, identifying root causes, and suggesting preventive/corrective actions to mitigate &amp; prevent complaints.&nbsp;</span></span></li><li><span><span>Capable of understanding market trends and emerging practices in CRM.</span></span></li><li><span><span>Employs a balance of technical expertise, and essential soft skills.</span></span></li></ul><br><p><strong><span><span>Requirements for Internal Candidates:</span></span></strong></p><br><br><ul><li>At least 1 year of work experience with the Air Arabia Group.</li></ul><br><br> </div>

<p> <strong>About the Company:</strong> </p> <p> </p> <p>At Almosafer Travel &amp; Tourism Co,<strong> </strong>we re not just part of the travel industry, we re helping shape its future.</p> <p>As Saudi Arabia s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.</p> <p>Rooted in our name Almosafer, meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.</p> <p>We re united by a bold vision:</p> <p>To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.</p> <p>Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.</p> <p> </p> <p> <strong>About the Job:</strong> </p> <p> </p> <p>The role holder will be responsible for handling the Air Fulfillment processes.</p> <p> </p> <p> <strong>Responsibilities</strong>:</p> <p> </p> <ul> <li>Ticket issuance for Failed bookings processed online.</li> <li>Understand types of commission and deals and apply it to all relevant bookings.</li> <li>Effectively evaluate all online orders and adhere to the fraud checks and the process inline.</li> <li>Responding and prioritizing all email correspondence. Being customer oriented.</li> <li>Working on the GDS to process refunds and amendments.</li> <li>Queue management. The purpose is to remove unproductive segments and foresee any flight disruptions.</li> <li>Re-accommodating customers on schedule changes alternatives/failures.</li> <li>Effective reporting of all bookings and assist in accounting and reconciliation of orders.</li> <li>Maintain high quality standards and adhere to the process at all times, limiting any errors.</li> </ul> <p> </p> <p> <strong>Profile Requirements</strong>:</p> <p> </p> <ul> <li>GDS preferred not a mandate.</li> <li>Bilingual.</li> <li>Team player and committed. </li> <li>Experienced professional preferred. </li> </ul> <p> </p> <div> <div> <div> <div> <div> <div> <p> <strong>Being you @ Almosafer:</strong> </p> <p> </p> <p>At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way. </p> <p>Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.</p> <p>Here, you will find:</p> <p>A purpose-led workplace where your ideas can create real impact</p> <p>Ongoing learning and development to help you grow with intention</p> <p>Recognition that celebrates your wins, both big and small</p> <p>A community built on trust, curiosity, and shared momentum</p> <p>No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.</p></div></div></div></div></div></div>

<ul><li><p>Job Title: Travel Visa Specialist</p></li><li><p>​Location: Salah Salem, Heliopolis</p></li><li><p>Department: Visa operarions</p></li><li><p>Employment Type: Full-time</p></li><li><p></p></li><li><p>​About the Role</p></li><li><p></p></li><li><p>​We are seeking an experienced, highly connected, and detail-oriented Travel Visa Specialist to lead and manage our visa processing operations. In this role, you will be the backbone of our travel logistics, ensuring seamless, error-free visa procurement for large corporate groups, incentive travel delegations, and individual clients.</p></li><li><p>​If you thrive in a fast-paced environment, possess an elite network within major embassies, and pride yourself on flawless execution under tight deadlines, we want you on our team.</p></li><li><p></p></li><li><p>​Key Responsibilities</p></li><li><p></p></li><li><p>​End-to-End Visa Management: Oversee and execute the complete visa application process for dozens of corporate and leisure travel groups simultaneously.</p></li><li><p></p></li><li><p>​Embassy &amp; Consulate Liaison: Leverage existing relationships and build new connections with embassies, consulates, and third-party processing centers (e.g., VFS Global, TLScontact) to expedite processing and resolve complex issues.</p></li><li><p></p></li><li><p>​Compliance &amp; Accuracy: Meticulously review all documentation (application forms, financial records, invitations, and flight/hotel itineraries) to ensure 100% accuracy and compliance with evolving international immigration laws.</p></li><li><p></p></li><li><p>​Client Consultation: Provide clear, professional guidance to corporate clients and group leaders on specific visa requirements, timelines, and documentation.</p></li><li><p></p></li><li><p>​Problem Solving: Proactively identify potential bottlenecks or rejection risks and implement immediate corrective actions.</p></li><li><p></p></li><li><p>​Database Management: Maintain up-to-date, secure digital records of all applications, passports, and visa statuses.</p></li><li><p>​Required Qualifications &amp; Skills</p></li><li><p></p></li><li><p>​Experience: Minimum of 3 years of proven experience specializing in travel visa processing, preferably within a fast-paced corporate travel agency, MICE operator, or global logistics firm.</p></li></ul><ul><li><p>​Industry Network: Strong, established connections and a reliable network within major foreign embassies and consulates.</p></li></ul><ul><li><p>​Languages: Flawless fluency in English (both written and spoken) is mandatory. Strong communication skills are vital for high-level embassy interactions and corporate client management.</p></li></ul><ul><li><p>​Tech-Savviness: Highly computer literate, with advanced proficiency in MS Office (Excel, Word), cloud-based data management, and digital embassy portals.</p></li><li><p>​Attention to Detail: An eagle-eye view for documentation; zero tolerance for errors, omissions, or typos.</p></li></ul><ul><li><p>​Mindset: A highly driven self-motivator who can work autonomously, manage high-stress situations, and successfully juggle multiple group deadlines at once.</p></li></ul><ul><li><p>​Regulatory Knowledge: Deep, up-to-date understanding of Schengen, US, UK, and GCC visa regulations and changing geopolitical travel policies.</p></li></ul><p></p>

<h1>Senior Freight Operations – Air &amp; Sea</h1><p><strong>Department:</strong> Freight Forwarding Operations<br><strong>Reports To:</strong> Freight Forwarding Operations Manager<br><strong>Employment Type:</strong> Full-Time<br><strong>Location:</strong> Egypt</p><h2>Job Purpose</h2><p>The Senior Freight Operations professional is responsible for the end-to-end operational handling of <strong>air and sea freight import and export shipments</strong>, ensuring shipments are executed accurately, efficiently, on time, and in accordance with customer requirements, carrier procedures, customs regulations, and company standards.</p><p>The role acts as a senior operational focal point, coordinating with airlines, shipping lines, overseas agents, customers, customs-clearance teams, transport providers, sales, and finance while supporting and supervising junior operations staff.</p><h2>Key Responsibilities</h2><h3>1. Air Freight Operations</h3><ul><li><p>Manage air freight import and export shipments from booking through final delivery.</p></li><li><p>Arrange bookings with airlines, GSAs/GSSAs, consolidators, and overseas agents.</p></li><li><p>Review flight schedules, routing options, transit times, capacity, and operational restrictions.</p></li><li><p>Prepare and review MAWB/HAWB documentation and shipping instructions.</p></li><li><p>Coordinate cargo acceptance, terminal handling, customs clearance, and delivery.</p></li><li><p>Monitor shipment status, departures, arrivals, connections, and irregularities.</p></li><li><p>Handle airline booking amendments, offloads, delays, and operational exceptions.</p></li><li><p>Ensure compliance with airline acceptance requirements and applicable air-cargo procedures.</p></li><li><p>Coordinate special cargo requirements, including temperature-sensitive, oversized, valuable, and dangerous goods where applicable and authorized.</p></li></ul><h3>2. Sea Freight Operations</h3><ul><li><p>Manage FCL and LCL import and export shipments.</p></li><li><p>Arrange bookings with shipping lines, NVOCCs, co-loaders, and overseas agents.</p></li><li><p>Monitor vessel schedules, routing, transit times, cut-offs, and equipment availability.</p></li><li><p>Coordinate container release, pickup, stuffing, transportation, gate-in, and port requirements.</p></li><li><p>Prepare and review shipping instructions and Bills of Lading.</p></li><li><p>Coordinate Original BL, Sea Waybill, and Telex Release requirements.</p></li><li><p>Monitor vessel departure, arrival, transshipment, rollover, and other schedule changes.</p></li><li><p>Coordinate delivery orders, customs clearance, container delivery, and empty-container return.</p></li><li><p>Monitor free time and minimize demurrage, detention, and storage exposure.</p></li></ul><h3>3. Import &amp; Export Documentation</h3><ul><li><p>Review shipment instructions and commercial documents before execution.</p></li><li><p>Prepare and verify MAWB, HAWB, Bills of Lading, shipping instructions, manifests, and related operational documentation as applicable.</p></li><li><p>Verify shipper, consignee, notify party, commodity, weight, dimensions, routing, and other shipment information.</p></li><li><p>Ensure documents are submitted within airline, shipping-line, terminal, customs, and regulatory deadlines.</p></li><li><p>Maintain complete and properly organized shipment files and electronic records.</p></li></ul><h3>4. Carrier &amp; Overseas Agent Coordination</h3><ul><li><p>Maintain effective operational relationships with airlines, GSAs/GSSAs, shipping lines, NVOCCs, co-loaders, overseas agents, terminals, and transport providers.</p></li><li><p>Coordinate bookings, capacity, equipment availability, documentation, shipment status, and operational exceptions.</p></li><li><p>Follow up proactively with carriers and agents to prevent delays.</p></li><li><p>Escalate service failures and negotiate practical operational solutions.</p></li><li><p>Coordinate pre-alerts and documentation with overseas partners.</p></li></ul><h3>5. Customer Service &amp; Shipment Follow-Up</h3><ul><li><p>Act as a senior operational contact for assigned customers.</p></li><li><p>Provide timely and accurate shipment-status updates.</p></li><li><p>Communicate ETD, ETA, flight/vessel information, connections, documentation deadlines, and operational requirements.</p></li><li><p>Immediately inform customers of significant delays, offloads, rollovers, documentation problems, or unexpected charges.</p></li><li><p>Investigate operational complaints and coordinate corrective actions.</p></li><li><p>Maintain professional communication throughout the shipment lifecycle.</p></li></ul><h3>6. Customs Clearance &amp; Transportation Coordination</h3><ul><li><p>Coordinate with internal or external customs-clearance teams.</p></li><li><p>Ensure clearance teams receive complete documentation on time.</p></li><li><p>Coordinate cargo pickup and delivery with transport providers.</p></li><li><p>Monitor airport, port, terminal, warehouse, and container activities as applicable.</p></li><li><p>Follow up until proof of delivery or completion of the agreed service scope.</p></li></ul><h3>7. Cost Control &amp; Shipment Profitability</h3><ul><li><p>Verify airline, shipping-line, agent, terminal, warehouse, customs, and transportation charges against agreed rates.</p></li><li><p>Ensure all expected shipment costs are recorded accurately.</p></li><li><p>Identify discrepancies or unexpected charges before file closure.</p></li><li><p>Coordinate with Finance regarding supplier invoices and customer billing.</p></li><li><p>Monitor avoidable costs such as storage, demurrage, detention, amendment fees, and penalties.</p></li><li><p>Ensure operational files are financially complete before closure.</p></li><li><p>Report significant margin discrepancies to the Operations Manager.</p></li></ul><h3>8. Internal Coordination</h3><p>Work closely with:</p><ul><li><p><strong>Sales:</strong> customer requirements, handover, service commitments, and exceptions.</p></li><li><p><strong>Pricing:</strong> carrier selection, buying rates, routing, and quotation requirements.</p></li><li><p><strong>Customs Clearance:</strong> documentation and clearance status.</p></li><li><p><strong>Transportation:</strong> pickup and final delivery arrangements.</p></li><li><p><strong>Finance:</strong> supplier costs, customer invoicing, credit issues, and file profitability.</p></li><li><p><strong>Management:</strong> major operational issues, customer escalations, and service-performance concerns.</p></li></ul><h3>9. Senior-Level &amp; Supervisory Responsibilities</h3><ul><li><p>Support and supervise junior freight operations staff.</p></li><li><p>Allocate or coordinate operational files where required.</p></li><li><p>Review complicated, high-value, or sensitive shipments.</p></li><li><p>Assist junior staff with operational problems and carrier issues.</p></li><li><p>Ensure operational procedures and company SOPs are followed.</p></li><li><p>Monitor documentation quality and shipment follow-up standards.</p></li><li><p>Handle escalated operational cases before referring major issues to the Operations Manager.</p></li><li><p>Assist in training new operations employees.</p></li><li><p>Identify recurring operational problems and recommend process improvements.</p></li><li><p>Provide operational feedback on airline, shipping-line, agent, and supplier performance.</p></li></ul><h2>Key Performance Indicators (KPIs)</h2><p>Performance should be evaluated using:</p><ul><li><p>On-time booking and shipment execution.</p></li><li><p>Air and sea documentation accuracy.</p></li><li><p>Shipment update compliance.</p></li><li><p>Number of operational errors.</p></li><li><p>Number of avoidable offloads/rollovers.</p></li><li><p>Avoidable storage, demurrage, and detention costs.</p></li><li><p>Customer complaint frequency and resolution time.</p></li><li><p>Supplier invoice and shipment-cost accuracy.</p></li><li><p>Shipment profitability and margin protection.</p></li><li><p>File closure time.</p></li><li><p>Compliance with operational SOPs.</p></li><li><p>Performance and development of junior operations staff.</p></li></ul><h2></h2><h2>Required Competencies</h2><ul><li><p>Strong air and sea freight operational knowledge.</p></li><li><p>Excellent attention to detail.</p></li><li><p>Strong problem-solving and decision-making ability.</p></li><li><p>Ability to handle multiple shipments simultaneously.</p></li><li><p>Ability to work effectively under operational pressure.</p></li><li><p>Strong customer-service skills.</p></li><li><p>Effective carrier and supplier coordination.</p></li><li><p>Commercial awareness and cost-control mindset.</p></li><li><p>Strong communication and negotiation skills.</p></li><li><p>Ability to supervise and develop junior employees.</p></li><li><p>Strong ownership and accountability.</p></li></ul><h2>Authority &amp; Escalation</h2><p>The Senior Freight Operations professional is expected to independently manage normal air and sea freight operational activities and resolve routine shipment issues.</p><p>Major matters involving significant additional costs, cargo claims or damage, regulatory or customs issues, serious customer complaints, major service failures, or exceptions outside approved company procedures must be escalated to the <strong>Freight Forwarding Operations Manager</strong>.</p><h2>Position in Department Structure</h2><p><strong>Freight Forwarding Operations Manager</strong><br>↓<br><strong>Senior Freight Operations – Air &amp; Sea</strong></p><p><strong>Requirements</strong></p><ul><li><p>Qualifications &amp; Experience</p><ul><li><p>Bachelor's degree in Logistics, Supply Chain, International Trade, Business Administration, or a related field.</p></li><li><p><strong>4–7 years minimum of freight forwarding operations experience</strong>, preferably covering both air and sea freight.</p></li><li><p>Strong practical knowledge of air import/export operations.</p></li><li><p>Strong practical knowledge of sea import/export operations, including FCL and LCL.</p></li><li><p>Good understanding of MAWB/HAWB and Bill of Lading documentation.</p></li><li><p>Good knowledge of Incoterms and international freight-forwarding practices.</p></li><li><p>Knowledge of Egyptian airport, port, customs, and cargo-handling procedures is preferred.</p></li><li><p>Understanding of airline and shipping-line operational procedures.</p></li><li><p>Knowledge of dangerous goods and special cargo procedures is an advantage, subject to appropriate training/certification.</p></li><li><p>Good command of written and spoken English and Arabic.</p></li><li><p>Strong Microsoft Excel and freight-forwarding/IST system skills.</p></li></ul></li></ul><p></p>

mylo is a fintech platform dedicated to helping millions of people and businesses thrive by providing accessible and responsible financial solutions. Whether you're purchasing a mobile phone, a new jacket, a flight ticket, a comfy couch, or even covering school tuition, mylo enables you to buy now and pay later at thousands of points of sale across Egypt. Born out of B. TECH—Egypt's leading electronics and appliances retailer with over 27 years of experience in offering buy now, pay later solutions—mylo brings a legacy of trust and innovation to the fintech space. All mylo products are fully Sharia-compliant, ensuring ethical and inclusive financial practices.<br><br>Position Overview:<br><br>The Key Account Manager will play a crucial role in driving and merchant acquisition and account management within our consumer finance company. This position will focus on key categories, including Fashion, Mobile & Appliances, Home/Department Stores, Hypermarkets, Education, and Travel. The ideal candidate will possess strong relationship management skills, a deep understanding of the consumer finance landscape, and a proven track record in managing key accounts and acquiring new merchants.<br><br>Requirements<br><br>Merchant Acquisition:<br><br>Develop and implement strategies to acquire new merchant partners across the specified categories: Fashion, Mobile & Appliances, Home/Department Stores, Hypermarkets, Education, and Travel Identify and target potential merchants, leveraging market insights and networking to drive engagement and conversion<br><br> Account Management:<br><br>Manage and nurture relationships with key merchant accounts, ensuring high levels of satisfaction and retention Serve as the primary point of contact for assigned merchants, addressing their needs, concerns, and opportunities for growth<br><br> Category Expertise:<br><br>Maintain a deep understanding of the market trends and competitive landscape within the Fashion, Mobile & Appliances, Home/Department Stores, Hypermarkets, Education, and Travel sectors Provide insights and recommendations to merchants based on category-specific trends and consumer behavior<br><br> Revenue Growth:<br><br>Drive revenue growth through effective account management, strategic initiatives, and promotional activities tailored to each category Monitor account performance metrics and implement strategies to meet or exceed sales targets<br><br> Collaboration with Internal Teams:<br><br>Work closely with marketing, product development, and operations teams to align offerings and ensure a seamless onboarding and service experience for merchants Facilitate cross-functional collaboration to enhance the value proposition for key accounts<br><br> Team Collaboration:<br><br>Collaborate with other account managers and sales teams to share best practices and drive collective success in merchant acquisition and account management<br><br>Qualifications:<br><br>Bachelor's degree in finance, Business Administration, Marketing, or a related field; MBA preferred Minimum of 3-5 years of experience in account management, business development, or sales within the consumer finance or retail industry Proven track record of successfully acquiring and managing key accounts, particularly in the specified categories Strong understanding of consumer finance products and market dynamics Excellent communication, negotiation, and interpersonal skills<br><br>Benefits<br><br>Office environment: When you come to our b_labs office, you'll find creative workspaces, a well-equipped kitchen, and an open design to foster collaboration between teams.<br><br>Flexibility: You know best whether you want to work from home or in the office. However, if you want to join your teammates onsite, we will subsidize the costs for lunch to foster the b_labs office community<br><br>Equipment: From "Day 1" you will receive all the equipment you need be successful at work. Therefore, you can choose your laptop and get all the tools you need to stay on top of your game.

About the company:<br>Mbrace is an unconventional Marketing & Advertising agency with diversified strategic and creative talents from all over the world. Headquartered in Dubai, Mbrace also has teams in Paris, Beirut, Cairo, London & Amman. We work with governments, large multi-million-dollar brands, and up-and-coming start-ups. Our expertise in communication, media strategy, marketing operations, and digital transformations has positioned us uniquely to provide significant growth and value to our clients. We are continuing to grow at a rapid pace and are seeking a Social Media Manager to lead and innovate within our social media department.<br>The Role:<br>Are you a visionary leader with a deep understanding of social media trends and strategies? We’re on the hunt for a Social Media Manager to shape and drive the agency's social media initiatives. In this role, you will oversee the creation and execution of cutting-edge social media campaigns, work alongside a talented team, and ensure our clients stand out in a crowded digital landscape.<br>As our Social Media Manager , you’ll combine creativity and analytics to deliver impactful campaigns, elevate brand presence, and foster meaningful engagement across all platforms.<br>Key Responsibilities:<br>Strategic Leadership<br>Develop and oversee the execution of comprehensive social media strategies for a diverse portfolio of clients. Stay ahead of industry trends to identify innovative opportunities and ensure the agency remains at the forefront of social media excellence.<br>Team Management<br>Lead, mentor, and inspire a team of social media executives, content creators, community managers, and analysts. Foster a collaborative and results-driven culture within the social media department.<br>Campaign Execution<br>Oversee the creation and curation of high-quality, on-brand content tailored to specific platforms (e.g., Instagram, Tik Tok, Linked In, Twitter). Ensure all campaigns are aligned with client objectives and deliver measurable results.<br>Analytics & Performance<br>Set KPIs for social media campaigns and track performance using analytics tools. Present data-driven insights and recommendations to clients and internal stakeholders to optimize future strategies.<br>Client Engagement<br>Act as the main point of contact for high-profile clients, providing strategic counsel and ensuring their social media goals are achieved. Build and maintain strong client relationships by delivering exceptional results and creative solutions. Innovation & Collaboration Partner with creative, content, and digital teams to produce integrated campaigns that drive brand impact. Leverage emerging technologies and tools to enhance campaign efficiency and effectiveness.<br>Qualifications:<br>Essential Skills & Experience:<br>Bachelor’s degree in Marketing, Communications, or a related field.5+ years of experience in social media management, with at least 2 years in a leadership role within an agency environment. Proven track record of developing and executing successful social media campaigns for large brands. Expertise in using social media management and analytics tools (e.g., Sprout Social, Hootsuite, Google Analytics).<br>Desirable Skills & Certifications:<br>Certifications in social media marketing (e.g., Facebook Blueprint, Twitter Flight School) are a plus. Experience in influencer marketing and partnership campaigns. Strong creative portfolio showcasing social media content and campaigns.<br>Soft Skills:<br>Exceptional leadership and team-building abilities. Strong presentation and communication skills, with the ability to articulate ideas clearly and persuasively. Highly adaptable with a strong sense of innovation and creativity.<br>If you’re ready to lead, innovate, and make an impact in the ever-evolving world of social media, Mbrace offers the perfect platform for your talents. Apply now to join our journey and shape the future of social media marketing!

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p><br><p>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.</p><br><p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh</p><br><br>Job Description<br><br><p>&nbsp;*&nbsp; Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re- washing.</p><br><p>*&nbsp;Ensure water temperature, and chemical levels are appropriate to run the dishwashing machine, and complete proper documentation.</p><br><p>*&nbsp;Ensure clean wares are stored in appropriate areas.</p><br><p>*&nbsp;Clean the dishwashing machine, including removing trash and spraying the inside of the machine, cleaning and unclogging the spray arms and jets, cleaning the outer surfaces of the machine and troubleshoot dishwasher malfunctions as required.</p><br><p>*&nbsp;Work with employees working on all shifts in order to distribute duties.</p><br><p>*&nbsp;Actively take part in all operations and ensure that operations are carried out seamlessly.</p><br><p>&nbsp;*&nbsp; Monitor the buffet preparation equipment and hand them over to the buffet attendant fully functional.</p><br><p>&nbsp;*&nbsp; Assist his/her seniors and assume the full responsibility of the department in their absence.</p><br><p>&nbsp;*&nbsp; Control the entry/exit and break hours of employees.</p><br><p>&nbsp;*&nbsp; Control the washing cycle of the dishwasher to ensure that the proper cycle is used and correct it, if necessary. &nbsp;*&nbsp; Handle requests placed by juniors and, when necessary, report them to his/her seniors.</p><br><p>&nbsp;*&nbsp; Control garbage collection and the garbage areas and ensure that the necessary arrangements are made.</p><br><p>&nbsp;*&nbsp; Take part in the Emergency Response Teams.</p><br><p>&nbsp;*&nbsp; To implement necessary warnings and departmental trainings in order to save energy inside the facility.</p><br><p>&nbsp;*&nbsp; Implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</p><br><p>&nbsp;*&nbsp; Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p><br><p>&nbsp;*&nbsp; Carry out all other duties assigned by managers and hotel management not specified in the job description</p><br><br>Qualifications<br><br><p>&nbsp;*&nbsp; Education: At least a primary school diploma.</p><br><p>&nbsp;*&nbsp; Experience: At least 3 years of related work experience or 1 year of work experience in a lower position and experience with applying the main principles and/or different methods.</p><br><p>&nbsp;*&nbsp; Foreign Language: Not required.</p><br><p>&nbsp;*&nbsp; Courses and Training: Prior attendance in trainings in the related field.</p><br><p>&nbsp;*&nbsp; Computer Literacy: Not required</p><br><p>&nbsp;*&nbsp; Skills: Expected to possess advanced level of knowledge of standard work routines and general kitchen rules. Expected to perform simple, specific and standard tasks that are generally repetitive.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description:</b></p><br><p>As Unified Communications Associate Manager for infrastructure services you will design, solution, deploy, migrate, manage, and change infrastructure services, End User Services across all related technologies. Including but not limited to servers, storage, mainframe, networks, AD, public clouds, private clouds, datacenter technologies, containers, middleware, DBs, Modern Device Management, Intelligent Collaboration, IT (HW&amp;SW) Asset Management Services, Field Services and Technical Service Desk.</p><br><br><p>Key Responsibilities</p><br><p>• Lead the design and architecture of complex UC solutions, including CUCM clusters, multisite deployments, dial plan optimization, and integration with various voice gateways and PSTN circuits.</p><br><p>• Perform advanced administration, optimization, and troubleshooting of CUCM, including call routing logic, QoS, security hardening, and integration with other enterprise systems (LDAP, billing, etc.).</p><br><p>• Design, implement, and optimize Cisco Unified Contact Center Express (UCCX) solutions, including complex scripting, advanced routing strategies, Finesse customization, and comprehensive reporting.</p><br><p>• Design, implement, and manage enterprise-grade call recording solutions, ensuring compliance, scalability, and robust integration with CUCM and UCCX.</p><br><p>• Architect and manage robust Instant Messaging &amp; Presence solutions, primarily Cisco Jabber, including federation, high availability, and integration with other UC components.</p><br><p>• Lead the strategy, implementation, and advanced support for Cisco Webex (Meetings, Calling, Messaging, Devices) and drive its adoption.</p><br><p>• Architect and implement complex integration solutions between Cisco UC and Microsoft Teams (e.g., Direct Routing, CVI, interoperability gateways). Provide expert-level support and guidance on Microsoft Teams Phone System.</p><br><p>• Act as a subject matter expert for diagnosing and resolving the most complex and critical voice, video, and collaboration incidents, performing deep-dive root cause analysis.</p><br><p>• Proactively monitor, analyze, and optimize the performance and capacity of all UC systems to ensure scalability and high quality of service.</p><br><p>• Ensure all UC systems adhere to security best practices and regulatory compliance standards.</p><br><p>• Lead UC-related projects from initiation to completion, including planning, resource allocation, and stakeholder communication.</p><br><p>• Mentor and provide technical guidance to junior engineers, fostering their growth and ensuring knowledge transfer within the team.</p><br><p>• Work closely with UC vendors and service providers for support, product evaluations, and strategic partnerships.</p><br><br><p>Required Skills &amp; Qualifications</p><br><p>• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.</p><br><p>• 7+ years of progressive experience designing, implementing, and managing complex enterprise Unified Communications systems.</p><br><p>• Extensive expert-level experience with Cisco Unified Communications Manager (CUCM), including multisite deployments and advanced features.</p><br><p>• Deep expertise in Cisco Unified Contact Center Express (UCCX) design, scripting, and troubleshooting.</p><br><p>• Proven experience with enterprise call recording solutions.</p><br><p>• Strong architectural knowledge of Cisco Jabber, Cisco Webex, and Microsoft Teams.</p><br><p>• Demonstrable experience with integrations between Cisco UC and Microsoft Teams.</p><br><p>• In-depth understanding of UC-related protocols: SIP, H.323, MGCP, SCCP, RTP, SRTP.</p><br><p>• Strong knowledge of networking fundamentals, QoS, and security in a UC environment.</p><br><p>• Excellent analytical, problem-solving, and critical thinking skills.</p><br><p>• Exceptional communication, presentation, and interpersonal skills, with the ability to influence and lead technical discussions.</p><br><p>• Cisco CCNP Collaboration or CCIE Collaboration certification is highly desirable.</p><br><br><p>1.2 Platform Proficiency (Required — Beyond Cisco UC)</p><br><p>• Avaya AIC — Service Centre voice platform (24×7 multilingual operations)</p><br><p>• AWS Connect — Cloud contact centre for English-language support channel</p><br><p>• Amazon Contact Lens — Call analytics and sentiment analysis</p><br><p>• Microsoft Teams Rooms Pro — A/V room management and meeting room systems</p><br><p>• Microsoft Teams Phone System — Direct Routing, CVI interoperability</p><br><p>• All Cisco UC platforms as listed in JD (CUCM, UCCX, Jabber, Webex) remain required</p><br><br><p>1.3 A/V &amp; Collaboration Scope</p><br><p>• Manage and maintain 120+ audio/visual systems across all Maaden sites</p><br><p>• Support Digital Workplace Services function including room booking, AV equipment lifecycle, and hybrid meeting capabilities</p><br><p>• Ensure voice quality across SD-WAN/MPLS network with appropriate QoS policies</p><br><br><p>1.4 Operational Integration</p><br><p>• ServiceNow as the system of record for all UC incidents, changes, and service requests</p><br><p>• SolarWinds for voice network performance monitoring</p><br><p>• Dynatrace for application-level UC performance visibility</p><br><p>• Coordinate with 24×7 offshore NOC (Egypt &amp; India) for after-hours UC </p><br><p>incident response</p><br><br><p>1.5 Language</p><br><p>• Bilingual Arabic and English proficiency required.</p><br><p>• UC systems must support bilingual IVR, voicemail, and attendant configurations.</p><br><br><p><span>At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.</span></p><br><p><b><span>Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.&nbsp;More information on employment scams is available</span></b>&nbsp;<span>here</span><span><b><i>.</i></b></span></p><br> </div>

<p><h4>About Four Seasons</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location</h4> <p>Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.</p> <p>Nile side Egyptian glamour; a sleek setting, our hotel embodies modern Cairo and its unique cosmopolitan flare. On one side, the Nile glistens in the sun; on the other, a garden view buzzes with life. This stunning hotel opened in 2002 and has a combination of classic hotel design. Our hotel is connected to a shopping mall, it has 269 units, a heated swimming pool, spa and fitness center, and 11 food and beverage venues.</p> <p>Four Seasons Hotel Cairo at The First Residence is flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the center of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our newly opened First Nile Boat, offering panoramic Nile views and brilliant international cuisine.</p> <h4>About the role</h4> <p>Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced valet parking attendant who shares our passion for excellence and is enthusiastic about creating the ultimate experience.</p> <h4>What you will do</h4> <p><strong>Key elements of the job</strong></p> <ul> <li>Greet guests who arrive by private car and assist guests descending from cars. Issue appropriate valet parking ticket to guests when door staff is unavailable.</li> <li>Create a strong sense of arrival for hotel, restaurant and banquet guests by welcoming them to the hotel and safely parking their car in the hotel or local garage.</li> <li>Drive car to hotel or local garage, adhering to all traffic regulations and speed limits, using caution not to damage the vehicle being driven and other vehicles in the vicinity. Yield to pedestrians.</li> <li>Assess any damage to vehicle. Clearly note any damage on claim ticket along with location of vehicle when parked. Deposit key and ticket with valet cashier.</li> <li>Open hotel doors for all guests and give verbal welcome when not parking or retrieving guest cars.</li> <li>Provide guests with directions, recommendations, and information about the city and its attractions. Hail taxis as needed.</li> <li>Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc.</li> <li>Retrieve car for guests in a swift and safe manner.</li> </ul> <h4>What you bring</h4> <ul> <li>Requires a working knowledge of division operations.</li> <li>Working knowledge is generally learned on the job.</li> <li>Requires ability to operate computer equipment and other department systems.</li> <li>Requires reading, writing and oral proficiency in the English language.</li> <li>More than 1 year of experience.</li> <li>Native Arabic speaker.</li> <li>Have authorization of citizenship.</li> </ul> <h4>What we offer</h4> <ul> <li>Competitive salary, wages, and a comprehensive benefits package.</li> <li>Excellent training and development opportunities.</li> <li>Complimentary dry cleaning for employee uniforms/business attire.</li> <li>Complimentary employee meals.</li> <li>Complimentary stays at Four Seasons properties (based on availability), with discounted meals.</li> <li>Dental and medical/disability/life insurance.</li> <li>Retirement pension plan.</li> <li>Employee service awards.</li> <li>Annual employee party, social and sports events.</li> </ul> <h4>Schedule & hours</h4> <p>Full-time job with 44 working hours a week.</p></p><p></p>

<p>Mal is building the world's first AI-native Islamic digital platform reimagining banking, commerce, and beyond through intelligent systems, ethical design, and deeply human experiences. We don't bolt AI onto existing products. We build products where AI is the interface. We're looking for a Sr Product Designer to join our AI team and define how humans interact with intelligent systems. This is not a traditional design role. You'll shape the personality, tone, and behavior of our AI across chat, voice, and hybrid UI patterns ensuring every interaction feels intuitive, trustworthy, and distinctly human. If you've shipped real AI products and you're energized by the frontier of conversational UX, this role was written for you.</p><p>Design AI-first experiences across chat, voice, and hybrid UI patterns for banking, shopping, travel, and beyond</p><p>Define AI behavior: tone of voice, response structures, follow-up logic, and interaction decision trees</p><p>Translate complex, multi-step workflows into simple, guided AI interactions</p><p>Design multi-turn conversations including ambiguity handling, edge cases, and graceful recovery flows</p><p>Prototype rapidly using AI-native tools (Lovable, Cursor, v0, etc.) to validate real flows before build</p><p>Collaborate closely with engineering to align interaction design with LLM capabilities and constraints</p><p>Ensure AI integrates seamlessly with surrounding UI cards, actions, suggestions and not just raw chat output</p><p>Ship end-to-end AI chat UI for the Travel vertical covering flight search, selection, and booking flows</p><p>Ship hotel discovery and booking experience within the Travel vertical including multi-turn conversation states</p><p>Deliver the Shopping AI chat UI including product discovery, recommendations, and checkout interaction patterns</p><p>Ship the eSIM onboarding and activation flow as a complete, production-ready AI-guided experience</p><p>Ensure all three verticals (Travel, Shopping, eSIM) are consistent in AI tone, response structure, and UI patterns</p><p>Hand off all flows to engineering with documented interaction specs, edge cases, and empty/error states</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Proven experience designing and shipping AI products this is non-negotiable</li><li>Portfolio demonstrating real AI interaction design work (not just concepts or speculative projects)</li><li>Strong systems thinking: able to design flows, states, and edge cases not just individual screens</li><li>Deep intuition for conversational UX knowing when AI should ask, suggest, act, or stay silent</li><li>Comfortable using AI tools (ChatGPT, Claude, Cursor, etc.) as a core part of your daily design workflow</li><li>Working understanding of LLM behavior: context limits, hallucinations, and latency trade-offs</li><li>Ability to design within real-world technical constraints in partnership with engineering</li><li>Strong UX/UI fundamentals with the ability to deliver polished, production-ready designs</li><li>Experience designing agent-like or multi-step AI workflows</li><li>Background in fintech, neobanking, or other regulated, complex product domains</li><li>Motion and interaction design skills</li><li>Familiarity with Islamic finance principles or sensitivity to culturally nuanced product design</li><li>Experience in early-stage or 0-to-1 product environments</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration Project Context and Scope Under the European Union-funded project Strengthening the Operational Capacity of the Egyptian Coast Guard and Egyptian Border Guards to Manage Migration Flows through Effective Border Surveillance and Search and Rescue at Land and Sea , IOM Egypt works closely with key Government of Egypt counterparts, including security and border management authorities, to strengthen national capacities in the areas of Search and Rescue (SAR), Maritime security and Humanitarian Border Management (HBM). Through a range of capacity-building initiatives, study visits, specialized trainings, simulation exercises, and equipment support, the project aims to enhance the operational readiness, coordination, and institutional capacities of relevant Egyptian authorities. Organizational Department / Unit to which the Consultant is contributing Immigration and Boder Governance (IBG) Unit of IOM Egypt- Maritime Security</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Political Science, Law, Human Rights, International Relations, or another related field.</li><li>Minimum of 1 2 years of relevant professional experience with a United Nations agency, international organization, or non-governmental organization (NGO), preferably in migration, humanitarian assistance, human rights, or a related area.</li><li>Knowledge of or experience working with Egyptian entities involved in maritime security, search and rescue (SAR), border management, or related sectors is an asset.</li><li>Strong organizational, communication, and reporting skills, with the ability to coordinate with multiple stakeholders in a multicultural environment.</li><li>Strong written and verbal communication skills.</li><li>Strong reporting skills, with the ability to coordinate with multiple stakeholders in a multicultural environment.</li><li>Creative thinking and the ability to generate engaging content ideas.</li><li>Strong organizational skills and the ability to handle multiple tasks simultaneously.</li><li>Attention to detail and commitment to delivering high-quality work.</li><li>Ability to work independently and as part of a team.</li><li>Ability to draft clearly and concisely.</li><li>Ability to work effectively and harmoniously with colleagues from varied cultures and professional backgrounds and respect for diversity and gender equality</li><li>For this consultancy, fluency in Arabic &amp; English is required, French is an advantage.</li><li>Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</li><li>Travel may be required for the accomplishment of the above tasks; in which case a daily subsistence allowance (DSA) will be provided, as well as flight tickets.</li><li>IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</li><li>Values - all IOM staff members must abide by and demonstrate these five values: Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion. Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. Courage : Demonstrates willingness to take a stand on issues of importance. Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.</li><li>Core Competencies behavioural indicators Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate. Accountability : Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work. Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li><li>IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy.</li><li>IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work.</li><li>Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.</li><li>Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.</li><li>IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.</li><li>IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee).</li><li>IOM does not request any information related to bank accounts.</li><li>IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here ). The online tool also allows candidates to track the status of their application. No late applications will be accepted. Only shortlisted candidates will be contacted. For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Join</strong><strong>&nbsp;us at Accor,&nbsp;</strong><strong>where</strong><strong>&nbsp;life pulses&nbsp;</strong><strong>with</strong><strong>&nbsp;passion!</strong>​</p><br><p>As a&nbsp;pioneer&nbsp;in the art of&nbsp;responsible&nbsp;hospitality, the Accor Group&nbsp;gathers&nbsp;more&nbsp;than&nbsp;45 brands, 5,600&nbsp;hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.&nbsp;While&nbsp;each&nbsp;brand has&nbsp;its&nbsp;own&nbsp;personality,&nbsp;where&nbsp;you&nbsp;will&nbsp;be&nbsp;able to&nbsp;truly&nbsp;find&nbsp;yourself,&nbsp;they&nbsp;all&nbsp;share&nbsp;a&nbsp;common&nbsp;ambition: to&nbsp;keep&nbsp;innovating&nbsp;and&nbsp;challenging&nbsp;the&nbsp;status-quo.​</p><br><p>By&nbsp;joining&nbsp;us,&nbsp;you&nbsp;will&nbsp;become&nbsp;a&nbsp;Heartist®,&nbsp;because&nbsp;hospitality&nbsp;is, first and&nbsp;foremost, a&nbsp;work&nbsp;of&nbsp;heart.​</p><br><p>You&nbsp;will&nbsp;join&nbsp;a&nbsp;caring&nbsp;environment&nbsp;and a team&nbsp;where&nbsp;you&nbsp;can&nbsp;be&nbsp;all&nbsp;you&nbsp;are. You&nbsp;will&nbsp;be&nbsp;in a&nbsp;supportive&nbsp;place to&nbsp;grow, to&nbsp;fulfil&nbsp;yourself, to&nbsp;discover&nbsp;other&nbsp;professions and to&nbsp;pursue&nbsp;career&nbsp;opportunities, in&nbsp;your&nbsp;hotel&nbsp;or in&nbsp;other&nbsp;hospitality&nbsp;environments, in&nbsp;your&nbsp;country or&nbsp;anywhere&nbsp;in the world!​</p><br><p>You&nbsp;will&nbsp;enjoy&nbsp;exclusive&nbsp;benefits,&nbsp;specific&nbsp;to the&nbsp;sector&nbsp;and&nbsp;beyond, as&nbsp;well&nbsp;as&nbsp;strong&nbsp;recognition for&nbsp;your&nbsp;daily&nbsp;commitment.​</p><br><p>Everything&nbsp;you&nbsp;will&nbsp;do&nbsp;with&nbsp;us,&nbsp;regardless&nbsp;of&nbsp;your&nbsp;profession,&nbsp;will&nbsp;offer&nbsp;a&nbsp;deep&nbsp;sense&nbsp;of&nbsp;meaning, to&nbsp;create&nbsp;lasting,&nbsp;memorable&nbsp;and&nbsp;impactful&nbsp;experiences&nbsp;for&nbsp;your&nbsp;customers,&nbsp;for&nbsp;your&nbsp;colleagues&nbsp;and for the&nbsp;planet.</p><br><p><strong>Hospitality</strong><strong>is</strong><strong>&nbsp;a&nbsp;</strong><strong>work</strong><strong>&nbsp;of&nbsp;</strong><strong>heart</strong><strong>,</strong>​<br><strong>Join</strong><strong>&nbsp;us and&nbsp;</strong><strong>become</strong><strong>&nbsp;a&nbsp;</strong><strong>Heartist</strong><strong>®.</strong></p><br><br>Job Description<br><br><ul><li>Follow daily task with room attendant.</li><li>Ensure the room attendant are following sequence of cleaning.</li><li>Ensure VIP amenities are in room before guest’s arrival.</li><li>Ensure special attention given to VIP rooms.</li><li>Ensures that all flower arrangements look pleasant before the delivery to the rooms.</li><li>Ensure extra bed and extra amenities are in room before the guest’s arrival.</li><li>Conducts daily inspection of employee grooming.</li><li>Inspects all guest rooms, corridors and stores on a daily basis to ensure highest standard of cleanliness.</li><li>Conducts on the job training for all Room Attendants.</li><li>Maintains effective employee relations.</li><li>Checks and maintains equipment and machines used.</li><li>Attends daily briefing with EKH/AEH in Housekeeping.</li><li>Report any sick, irregular guest, and any stranger on guest corridors to the Housekeeper and Security Office immediately.</li><li>Proper handover and takeover of the incoming and outgoing shifts to be handled well.</li></ul><br>Qualifications<br><br><ul><li>Proven work experience as a Housekeeping Supervisor or similar role.</li><li>Knowledge of cleaning techniques and products.</li><li>Ability to handle heavy equipment and machinery used in cleaning.</li><li>Ability to walk, bend, push, pull and lift repetitively during working hours.</li><li>Excellent organizational and team management skills.</li><li>Good communication and interpersonal skills.</li><li>High school diploma or equivalent; Degree in hotel management is a plus.</li></ul><br>Additional Information<br><br><p>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

About the Role<br>We are looking for an Administration Specialist to join our Administration team. The role will be responsible for managing day-to-day administrative activities, coordinating with third-party service providers, and ensuring efficient and cost-effective administrative support for employees and headquarters operations.<br>Key Responsibilities Manage third-party agencies and service providers, including cleaning, maintenance, logistics, hotels, and travel agencies. Forecast and monitor buffet supplies and consumption against budget, ensuring compliance with health, safety, and internal policies. Coordinate furniture relocations between company sites, including requests, supplier coordination, and follow-up. Handle office maintenance requests and coordinate with contracted suppliers to ensure timely completion. Coordinate courier and logistics services for requested shipments. Monitor cleaning agencies' operations and address any issues to maintain service quality and employee satisfaction. Manage domestic hotel reservations, including receiving requests, evaluating offers, selecting the most suitable option, and ensuring cost-effectiveness. Handle domestic flight arrangements by reviewing requests and prices, selecting the appropriate travel agency, and processing payments through SAP. Manage meeting room reservations and coordinate room allocation based on business requirements. Ensure all administrative activities are executed efficiently and in accordance with company policies and procedures. Prepare and maintain weekly and monthly administrative reports, dashboards, KPIs, and MIS reports. Coordinate with internal departments and external suppliers to ensure smooth delivery of administrative services. Support and coordinate team activities to ensure operational efficiency and service quality. Job Requirements Bachelor’s degree in any discipline.3+ years of experience in Administration or a similar field. Experience in handling administrative services, suppliers, travel agencies, hotels, or facility-related activities is preferred. Excellent time management and prioritization skills. Strong organizational and multitasking abilities. High attention to detail and problem-solving skills. Excellent communication and interpersonal skills. Ability to work effectively with multiple internal and external stakeholders. Good command of English.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>mylo is a fintech platform dedicated to helping millions of people and businesses thrive by providing accessible and responsible financial solutions.<br> Whether you’re purchasing a mobile phone, a new jacket, a flight ticket, a comfy couch, or even covering school tuition, mylo enables you to buy now and pay later at thousands of points of sale across Egypt.<br> Born out of B.<br>TECH—Egypt’s leading electronics and appliances retailer with over 27 years of experience in offering buy now, pay later solutions—mylo brings a legacy of trust and innovation to the fintech space.<br> All mylo products are fully Sharia-compliant, ensuring ethical and inclusive financial practices.<br> Role Summary The Training &amp; Quality Senior Specialist owns the knowledge and training that support agents rely on every day.<br> The role designs, writes, and maintains the content library, knowledge base articles, macros, scripts, and standard operating procedures and builds the training programmes that turn that content into capability.<br> Working closely with Quality, Operations, Compliance, and Product, the Senior Specialist makes sure agents are onboarded quickly, kept current on every change, and equipped with accurate, usable material at the moment they need it Key Responsibilities Content Ownership: Write, edit, and maintain the knowledge base, macros, canned responses, customer-facing help content, and internal SOPs, keeping a single source of truth for every process.<br> Content Governance: Run a review cycle so every article has an owner and a review date.<br> Retire, merge, or rewrite anything outdated, duplicated, or contradicted by a policy change.<br> Training Design: Build onboarding curricula, refresher modules, and upskilling paths for new and tenured agents, including exercises, assessments, and certification criteria.<br> Delivery &amp; Facilitation: Deliver induction and continuous training sessions, and coach agents on applying new processes and tools in live interactions.<br> Change Enablement: Partner with Product, Compliance, and Operations to turn every product release, policy update, or regulatory change into agent-ready content and training before it goes live.<br> Quality Partnership: Work with the Quality team to translate evaluation findings, recurring errors, and training gaps into targeted content fixes and coaching material.<br> Measurement &amp; Reporting: Track training completion, assessment results, article usage, and post-training performance, and report on the impact of L&amp;D activity to managers and key stakeholders.<br> Standards &amp; Tone of Voice: Maintain the writing style guide and tone of voice for all agent and customer-facing communication, and review the work of other contributors against it.<br> Proven experience in content design, technical writing, or learning and development, ideally within customer support or a regulated environment Excellent written English.<br> You can take a complex policy or product change and turn it into something an agent can act on in seconds Extremely organized and methodical, with the discipline to keep a large content library accurate, versioned, and free of contradictions Confident facilitator, comfortable delivering onboarding, refresher, and upskilling sessions to groups and one-to-one You can craft and make sense of data sets to determine root causes for tangible and actionable insights, and use quality and support data to decide what to build next Sharp problem solving, analytical and project management skills Coachability, open to incorporating feedback, and dedication to improvement You collaborate internally or across functional teams to get the best possible outcome for Support You get things done.<br> Passionate and self-driven, you are deeply committed to taking mylo support to the next level and rise to the occasion to solve problems.<br> You have the initiative to solve problems on your own You understand the Customer support journey and are dedicated to improving the CSR and Customer experience with a go-getter attitude</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>The Role</strong></span></p><br><p><span>The Senior Operations Manager owns the systems, vendors, and business processes we run on and the roadmap for making them better. This is a senior, hands-on role for an operator who moves comfortably between strategy and execution: owning the vendor and procurement function outright, managing our outsourced delivery partner and customer support team, running the operational cadence behind compliance and IT, and producing the analysis the executive team makes decisions from.</span></p><br><p><span>The role exists because operational ownership is currently distributed across the executive team. The Chief Technology Officer owns IT and security, and the Security &amp; Compliance Officer owns risk and certification decisions. This role is the operator who makes those programs run on schedule, and the single owner of the vendor, contract, procurement, and partner-management work that has no home today. The ideal candidate owns problems no one else claims and returns with a recommendation, not a status update. The role reports directly to the CEO and partners closely with the CTO, CRO, Security &amp; Compliance, Finance, and HR.</span></p><br><p><span><strong>Key Responsibilities</strong></span></p><br><p><span><strong>Vendor, Contract &amp; Procurement</strong></span></p><br><ul><li><span>Own the vendor and contract portfolio end to end: renewal calendar, auto-renewal exposure, in-flight disputes and terminations, and the next action date on every open item</span></li><li><span>Lead the SaaS cost optimization program — carry forward savings achieved to date, work the remaining vendor triage list, and report realized savings to the executive team</span></li><li><span>Own and complete the procurement workflow rebuild (SharePoint / Power Automate) so requests, approvals, and spend commitments run through a documented process the company can operate without you</span></li><li><span>Run vendor diligence and onboarding: commercial terms, security review intake, and handoff of risk classification to the Security &amp; Compliance Officer for decision</span></li><li><span>Manage license and entitlement footprint against budget, including the Microsoft 365 seat consolidation and reseller relationship</span></li><li><span>Own telephony and infrastructure vendor migrations, including moving company numbers and the IVR off the current provider onto a right-sized platform at materially lower cost.</span></li></ul><p><span><strong>Outsourced Partner &amp; Support Operations</strong></span></p><br><ul><li><span>Own the relationship with our outsourced delivery partner: account cadence, SOW and commercial terms, resource allocation, escalation path, and performance against expectations</span></li><li><span>Manage the customer support team, including the follow-the-sun coverage model across Warsaw, EDT, and PDT, and ensure coverage aligns with employee schedules</span></li><li><span>Own support operations and tooling — Zendesk configuration, ticket monitoring integrations with PagerDuty, and the escalation process for named enterprise accounts</span></li><li><span>Complete the Help Center migration to Zendesk: agree the new structure, run the remaining article migration, and take the customer-facing FAQ site live</span></li><li><span>Report support performance to the executive team and connect it back to retention</span></li></ul><p><span><strong>Business Operations &amp; Analysis</strong></span></p><br><ul><li><span>Own recurring executive and board-level reporting — revenue, retention, pipeline, support, headcount, and vendor spend — along with the underlying data definitions, so the numbers reconcile across systems</span></li><li><span>Establish and run the operating cadence: KPI reviews, ELT reporting, and the metrics dictionary that keeps reporting consistent quarter over quarter</span></li><li><span>Partner with Finance team on budget vs. actual, SaaS and vendor spend, cash forecasting inputs, and unit economics</span></li><li><span>Lead cross-functional initiatives from problem definition through implementation and adoption, including process redesign across Revenue, Finance, and Support</span></li><li><span>Turn open-ended executive questions into analysis and a clear recommendation with tradeoffs stated</span></li><li><span>Set direction on shared operational workstreams and serve as the senior operational reference point for the Operations Associate</span></li></ul><p><span><strong>Systems, Automation &amp; AI</strong></span></p><br><ul><li><span>Own the tech-stack roadmap: which systems the company runs on, how they integrate, and what gets consolidated or retired</span></li><li><span>Act as business owner for the core stack — Salesforce, Jira, Confluence, Zendesk, MS365, and Claude — including data model, permissions, and workflow design, working with dedicated administrators where they exist</span></li><li><span>Own revenue systems architecture: lead routing and capture, opportunity and renewal hygiene, forecast fields, and the ARR/NRR reporting methodology built on top</span></li><li><span>Design and strategize internal automation: system integrations, AI and agentic workflows, and reporting pipelines that replace manual reporting and handoffs</span></li><li><span>Set standards for AI tooling across the company — where it is used, how outputs are reviewed, and what data may be put into it</span></li><li><span>Maintain the integration and automation inventory, including third-party OAuth grants, so nothing is running unowned</span></li></ul><p><span><strong>Compliance &amp; Risk Operations</strong></span></p><br><ul><li><span>Risk classification, certification decisions, and audit positions are owned by the Security &amp; Compliance Officer. This role owns the operational execution that keeps those programs on schedule:</span><ul><li><span>Run the operating cadence for the Vendor Management Policy and quarterly User Access Reviews, including evidence collection and closure of findings</span></li><li><span>Own the certification and audit calendar — ISO 27001 surveillance, SOC 2 Type II follow-up on prior-period findings, customer-required sustainability assessments, and UK public-sector certifications — driving deadlines, evidence packaging, and remediation follow-through to closure</span></li><li><span>Own employee lifecycle controls alongside IT: provisioning, equipment, access, and same-day offboarding, plus the documented evidence trail each one requires</span></li><li><span>Maintain the policy library and its annual review cycle, and drive attestation and security training completion to 100%</span></li><li><span>Support customer security questionnaires, DPAs, and vendor security reviews</span></li><li><span>Maintain the risk register and report open findings, aging, and owners to the executive team</span></li></ul></li></ul><p><span><strong>Website &amp; Digital Operations</strong></span></p><br><ul><li><span>Own the company website end to end as both technical and business owner: hosting account, theme and build status, agency or contractor relationships, and release coordination</span></li><li><span>Own web forms, lead capture, routing, and tracking, in partnership with Revenue and Marketing</span></li><li><span>Maintain the internal knowledge base of playbooks, runbooks, and process documentation, and hold process owners accountable for keeping theirs current</span></li></ul><p><span><strong>What We’re Looking For</strong></span></p><br><ul><li><span>5–8+ years in business operations, vendor and procurement operations, revenue operations, or a comparable cross-functional operations role. Experience at a SaaS company is required.</span></li><li><span>Demonstrated ownership of a vendor or procurement portfolio, including negotiating renewals and delivering measurable cost savings</span></li><li><span>Experience managing an outsourced or offshore delivery partner — holding a vendor to an SOW, not just working alongside their people</span></li><li><span>Experience managing a support or service team, including coverage models across time zones</span></li><li><span>A track record of owning a process or system end to end rather than administering one — has built something that outlived their own involvement</span></li><li><span>Hands-on depth in Salesforce, plus fluency in at least one other core business system; able to design a data model, not just maintain records</span></li><li><span>Working knowledge of SaaS security and compliance practice — SOC 2, ISO 27001, vendor and third-party risk, access controls — and comfort running the evidence and cadence work an audit requires</span></li><li><span>Demonstrated use of AI tools to do real work — automation, analysis, and drafting — and a point of view on where they should and should not be applied</span></li><li><span>Strong analytical skills, comfortable in spreadsheets and reporting tools, and able to defend how any number was calculated</span></li><li><span>Excellent written communicator — can produce the one-page memo an executive can act on</span></li><li><span>Comfortable operating without a playbook in a lean, fast-moving company, at high visibility with the executive team</span></li><li><span>Bonus: experience at a company following a carve-out or separation, or scaling operations in an organization under 100 people</span></li></ul><p><span><strong>What Success Looks Like</strong></span></p><br><ul><li><span>First 30 days: every open vendor, contract, certification, and in-flight project has a documented status, owner, and next action date — nothing is running on memory</span></li><li><span>First 90 days: the near-term certification deadlines are met or formally extended, the support team has a stable coverage model and a single escalation path, and there is a prioritized plan for what to fix, consolidate, or automate</span></li><li><span>By six months: procurement runs through a documented workflow, executive reporting comes from a single reconciled source, and vendor and access review cycles run on schedule without reminders</span></li><li><span>By twelve months: measurable reduction in SaaS and vendor spend, manual reporting hours materially down, the Help Center and website fully transitioned, and compliance evidence audit-ready on request</span></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>mylo is a fintech platform dedicated to helping millions of people and businesses thrive by providing accessible and responsible financial solutions.<br> Whether you're purchasing a mobile phone, a new jacket, a flight ticket, a comfy couch, or even covering school tuition, mylo enables you to buy now and pay later at thousands of points of sale across Egypt.<br> Born out of B.<br>TECH—Egypt's leading electronics and appliances retailer with over 27 years of experience in offering buy now, pay later solutions—mylo brings a legacy of trust and innovation to the fintech space.<br> All mylo products are fully Sharia-compliant, ensuring ethical and inclusive financial practices.<br> Responsibilities Lead, grow, and coach a team of full stack engineers, staying hands-on with architecture, code, and technical decisions rather than managing from a distance.<br> Work closely with the Engineering team and Product Managers to define relevant features and requirements, and translate these into actionable technical roadmaps for the product development and delivery team.<br> Own the technical health of the team's systems architecture quality, scalability, performance, and reliability of our Node.<br>js and React applications.<br> Prioritize features and ensure the team's effort stays aligned with mylo's overall technological strategy.<br> Partner closely with other Tech Leaders (CTO, CPO) to shape the broader engineering direction.<br> Drive the team's engineering practices in test-driven development, continuous integration, and automated deployment.<br> Actively coach the team to solve complex problems, unblock them, and raise the technical bar through code reviews, pairing, and mentorship.<br> Make informed build-vs-buy calls on tooling and third-party services, balancing speed, cost, and long-term maintainability.<br> Champion clean, well-documented, secure APIs that other teams and services can depend on.<br> Contribute to a safe, collaborative, growth-focused, purposeful, values-driven, and diverse team culture across the organization.<br> 8+ years of professional software engineering experience, with strong hands-on expertise in JavaScript/TypeScript , Node.<br>js , and React .<br> At least 3+ years in a people leadership or technical lead role, managing or mentoring engineers.<br> Proven track record of shipping and scaling full stack web applications end-to-end from API design and data modeling to frontend architecture and delivery.<br> Deep knowledge of microservices systems and DDD, with the judgment to apply them pragmatically.<br> Strong experience designing and operating RESTful APIs and service-oriented/microservice architectures.<br> Solid understanding of relational and non-relational databases (PostgreSQL, MongoDB, Redis, or similar).<br> Experience embedding test-driven development, CI/CD, and automated deployment practices into a team's day-to-day workflow.<br> Comfortable evaluating technology choices and making build-vs-buy calls with a clear view of trade-offs.<br> Experience with cloud platforms (AWS or Azure) and containerization (Docker, Kubernetes) is a strong plus.<br> Experience in fintech, e-commerce, or BNPL/lending platforms is a big plus.<br> Degree in Computer Science, Information Systems, or a related field — or equivalent practical experience.<br></span> </div>

About the Opportunity<br>A Confidential Family Office is seeking an exceptional Director of Private Residence & Household Operations to lead the management of a prestigious private residence and deliver world-class household operations.<br>This is a senior leadership role for an experienced professional who combines the standards of luxury hospitality, private estates, and family office operations. The successful candidate will build, lead, and continuously improve a high-performing household team while ensuring every aspect of the residence operates with excellence, discretion, and efficiency.<br>Success in this role requires outstanding leadership, operational expertise, attention to detail, service excellence, and the ability to create an exceptional private living experience for the family and their guests.<br>Key Responsibilities<br>Leadership & Operations<br>• Lead all day-to-day private residence and household operations.• Build, recruit, train, and develop a high-performing household team.• Establish and maintain world-class Standard Operating Procedures, service standards, and operating routines.• Promote a culture of excellence, professionalism, accountability, discretion, and continuous improvement.• Ensure all household departments operate smoothly, efficiently, and to luxury service standards.<br>Household Management<br>Oversee all household departments, including:<br>• Housekeeping• Laundry• Chefs and kitchen operations• Drivers• Maintenance• Security• Garden and outdoor services• External contractors and service providers<br>Residence & Estate Management<br>• Ensure the residence is maintained to impeccable luxury standards at all times.• Oversee maintenance, inventories, purchasing, budgets, and vendor relationships.• Coordinate preventive maintenance, renovations, upgrades, and special projects.• Manage one or multiple private residences as required.• Ensure all household assets, supplies, equipment, and facilities are properly managed and maintained.<br>Hospitality & Lifestyle<br>• Deliver five-star hospitality standards for the family and their guests.• Coordinate VIP visits, private events, formal occasions, and official functions.• Support family travel logistics and operational planning when required.• Ensure the highest standards of privacy, etiquette, presentation, and service.• Anticipate family and guest requirements with professionalism and discretion.<br>Reporting & Performance<br>• Prepare operational reports for the Family Office.• Monitor budgets, operational performance, service quality, and team efficiency.• Recommend and implement continuous operational improvements.• Maintain accurate records, schedules, inventories, supplier lists, and household documentation.<br>Ideal Candidate<br>We are seeking an exceptional leader who demonstrates:<br>• Executive presence and professional maturity.• Outstanding leadership and people management skills.• Extensive operational management experience.• Exceptional organisational and planning abilities.• Strong financial awareness and budget management experience.• Excellent communication and interpersonal skills.• Outstanding attention to detail.• Absolute professionalism, discretion, integrity, and confidentiality.• Excellent spoken and written English.• Willingness to relocate to Cairo, Egypt.• Availability for international travel.• Flexibility to support family requirements when needed.<br>International candidates are strongly encouraged to apply.<br>Professional Experience<br>Candidates should have 10–15 years of progressive leadership experience managing:<br>• Luxury private residences• Family offices• Royal households• Ambassador or embassy residences• Private estates• Ultra-luxury hospitality operations• Luxury hotels, resorts, or serviced residences<br>Experience with internationally recognised luxury brands such as Four Seasons, Ritz-Carlton, Mandarin Oriental, Rosewood, Aman, Fairmont, Kempinski, St. Regis, Dorchester Collection, or similar organisations will be considered a significant advantage.<br>Required Qualifications & Experience<br>• Bachelor’s degree required.• 10–15 years of relevant leadership experience.• Strong background in luxury hospitality, private residence management, estate management, household operations, facilities management, or family office operations.• Proven experience leading household, hospitality, facilities, or operations teams.• Fluent English is required.• Arabic is preferred but not mandatory.• Willingness to relocate to Cairo, Egypt.• Availability for international travel.<br>What We Offer<br>• Highly competitive international compensation package.• Relocation assistance.• Accommodation provided, if applicable.• Medical insurance.• Annual flight tickets.• Paid annual leave.• Long-term leadership opportunity within a Confidential Family Office.• International travel opportunities.• Professional and respectful working environment.• The opportunity to build and lead a world-class private household operation.<br>Confidentiality<br>Due to the private nature of this position, the highest standards of professionalism, discretion, integrity, and confidentiality are essential.<br>How to Apply<br>Interested candidates are invited to submit:<br>• Updated CV• Brief cover letter• Current location• Earliest availability• Salary expectations<br>Only shortlisted candidates will be contacted. All applications will be treated with the strictest confidence.<br>Work Conditions<br>Location: Cairo, Egypt Workplace: On-site Employment Type: Full-time Seniority Level: Director level or Mid-Senior level Travel: International travel may be required