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<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.<br><br><br><p><b><span>About the location:</span></b></p><br><br><p><span>Nile side Egyptian glamour, a sleek setting, our Hotel embodies modern Cairo and its unique cosmopolitan flare. On one side, the Nile glistens in the sun; on the other, a garden view buzzes with life. This stunning r hotel opened in 2002 and has a combination of classic hotel design. Our hotel is connected to a shopping mall, it has 269 unit, a heated swimming pool, Spa and Fitness Center, and 11 food and beverage venues.</span></p><br><br><p><span>Four Seasons Hotel Cairo at The First Residence is flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the center of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our newly opened First Nile Boat, offering panoramic Nile views and brilliant international cuisine.</span></p><br><br><br><p><b><span>About the role:</span></b></p><br><br><br><p><span>Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Front Desk Receptionistwho shares our passion for excellence and is enthusiastic about creating the ultimate experience.</span></p><br><br><br><p><b><span>What you will do:</span></b></p><br><br><ul><li><p><span><span>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever </span><span>possible</span></span></p><br><br></li><li><p><span><span>Assists</span><span>guests</span><span> in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, et</span><span>c.</span></span></p><br><br></li><li><p><span><span>Responds to all guest requests in </span><span>an accurate</span><span> and </span><span>timely</span><span> manner. Interaction</span><span>s</span><span> with guest will be in person and by </span><span>phone;</span></span></p><br><br></li><li><p><span><span>Resolves </span><span>guest</span><span> complaints</span><span>, and find opportunities to recognize and personalize the </span><span>service</span></span></p><br><br></li><li><p><span><span>experience for all guests </span></span></p><br><br></li></ul><br><br><p><b><span>What you bring</span><span>:</span></b></p><br><br><ul><li><p><span><span>One + </span><span>years e</span><span>xperience</span><span>working within a luxury</span><span> hotel or similar environment is </span><span>considered an </span><span>asset</span></span></p><br><br></li><li><p><span><span>Excellent interpersonal skills and </span><span>communication skills</span></span></p><br><br></li><li><p><span><span>Cross cultural sensitivity, and customer service orientation </span></span></p><br><br></li><li><p><span><span>Guest centricity and understanding the importance of guest’s preferences</span><span>.</span></span></p><br><br></li></ul><br><p> <br><b>What we offer: </b></p><br><br><p><br>• Competitive Salary, wages, and a comprehensive benefits package<br>• Excellent Training and Development opportunities<br>• Employee Discount for stays at any Four Seasons worldwide<br>• Complimentary Dry Cleaning for Employee Uniforms<br>• Complimentary Employee Meals<br> </p><br><br><br><p><b>Schedule & Hours:</b></p><br><br><p><span>Full–time job with 44 working hours a week.</span></p><br><br><br><br><br><br><br> </div>
<p>Provide first-line technical support for end users via ticketing systems, phone, chat, and email. Troubleshoot and resolve Microsoft Windows operating system issues. Support and troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office applications. Diagnose and resolve software-related incidents and application issues. Perform basic network troubleshooting and connectivity diagnostics. Escalate complex issues to second-line support teams when required. Document incidents, troubleshooting steps, and resolutions accurately within the ticketing system. Follow IT service management processes and SLA requirements. Assist users with account-related issues, access requests, and basic system configurations. Provide excellent customer service and maintain effective communication throughout the support process. Work efficiently in a fast-paced environment while managing multiple tasks and applications simultaneously.</p><p><strong>Technical Skills</strong></p><p>Operating Systems</p><ul><li>Strong knowledge of Microsoft Windows environments.</li><li>Windows troubleshooting and end-user support.</li></ul><p>Microsoft 365</p><ul><li>Microsoft Outlook troubleshooting.</li><li>Microsoft Office applications support.</li><li>Microsoft Teams and OneDrive basic support.</li><li>Microsoft 365 user administration fundamentals.</li></ul><p>Networking</p><ul><li>Network fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi, LAN/WAN).</li><li>Basic network troubleshooting and connectivity diagnostics.</li></ul><p>Cloud Technologies</p><ul><li>Basic understanding of Microsoft Azure and cloud computing concepts.</li><li>Familiarity with cloud environments and identity management fundamentals.</li></ul><p>Software Support</p><ul><li>Software installation, configuration, troubleshooting, and maintenance.</li><li>Application support and issue resolution.</li></ul><p>Soft Skills</p><ul><li>Strong verbal and written communication skills.</li><li>Excellent customer service and user support skills.</li><li>Strong troubleshooting and analytical thinking abilities.</li><li>Ability to work under pressure and manage multiple priorities.</li><li>Ability to work on multiple applications and tasks simultaneously.</li><li>Strong teamwork and collaboration skills.</li><li>Attention to detail and commitment to service quality.</li></ul><p>Preferred Skills</p><ul><li>Familiarity with ITSM tools such as Jira Service Management, or similar ticketing systems.</li><li>Basic knowledge of azure and user account management.</li><li>Understanding of ITIL concepts and Service Desk best practices.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>We are seeking a motivated and customer-focused Service Desk Analyst (L1 Support) to provide first-line technical support to end users. The successful candidate will be responsible for troubleshooting hardware, software, network, and Microsoft-related issues while delivering excellent customer service and ensuring timely resolution of incidents and service requests.</p><p><strong>Qualifications</strong></p><ul><li>Bachelor's degree or diploma in Information Technology, Computer Science, or a related field</li><li>Equivalent practical experience considered in lieu of formal education</li><li>0 - 2 years of experience in a Service Desk, Help Desk, or IT Support role</li><li>Hands-on experience supporting Microsoft Windows environments</li><li>Experience with Microsoft 365 applications (Outlook, Teams, OneDrive, Office)</li><li>Exposure to ticketing systems and ITSM workflows</li></ul>
The Technical Support Specialist is responsible for providing first-line support to end-users, troubleshooting and resolving hardware and software-related issues, and ensuring the smooth operation of the organization's IT systems. They will serve as the primary point of contact for users, offering technical guidance, training, and assistance to maintain productivity and minimize downtime.<br><br>Respond to user requests and inquiries through various channels, including phone, email, and ticketing systems, and provide timely and effective support Diagnose and troubleshoot hardware and software problems, such as network connectivity, application malfunctions, and user account issues Provide step-by-step instructions and guidance to users on the proper use of IT systems, applications, and equipment Escalate complex or unresolved issues to the appropriate IT team or subject matter experts for further investigation and resolution Document all support activities, including problem descriptions, troubleshooting steps, and resolutions, in the IT service management system Maintain and update the knowledge base with solutions to common problems and best practices for end-user support Assist with the deployment and configuration of new hardware and software, ensuring a smooth transition for users Collaborate with other IT teams to ensure the seamless integration and operation of systems and applications Provide on-site support and remote assistance to users as needed, including after-hours and weekend support for critical systems Participate in the development and implementation of IT policies, procedures, and standards related to user support Contribute to the continuous improvement of the IT support processes and the enhancement of the user experience Stay up to date with the latest technologies, tools, and best practices in the field of IT support Mentor and train junior IT support staff or interns as needed<br><br>Requirements<br><br>Associate degree or bachelor's degree in computer science, Information Technology, or a related field1-3 years of experience in a technical support or helpdesk role, preferably in a corporate or enterprise environment Strong troubleshooting and problem-solving skills to diagnose and resolve a wide range of hardware and software issues Proficient in the use of Windows, mac OS, and/or Linux operating systems, as well as common office productivity applications Knowledge of networking concepts, including TCP/IP, Wi-Fi, and basic troubleshooting techniques Familiarity with IT service management practices, including incident management and service desk operations Excellent communication and interpersonal skills to effectively interact with users and provide clear, concise, and user-friendly support Ability to work independently and as part of a team to support the IT needs of the organization Adaptability and a willingness to learn about new technologies and stay up to date with industry trends Strong customer service orientation and a commitment to providing high-quality user support Industry certifications (e.g., Comp TIA A+, Network+, Security+) are preferred.
About Us<br><br>Infomineo is a pioneering global AI-enhanced research company that transforms how businesses access, analyze, and act on critical intelligence. We've evolved from traditional business research outsourcing to become the strategic partner that combines cutting-edge artificial intelligence with deep human expertise. We offer 3 services to our global clients (leading consulting companies, Fortune 500 companies, and government entities): AI and Data Advisory, Next-Gen Insights and Resource Scaling. This is made possible by relying on 3 pillars of excellence:<br><br>350+ industry experts spread across 5 offices (Cairo, Casablanca, Mexico City, Dubai, Barcelona) Our proprietary AI orchestrator Extensive knowledge assets combining 500,000+ delivered case studies and database subscriptions<br><br>Ready to kick start your career with us?<br><br>Why Infomineo? Here's what sets us apart:<br><br>Shape the Future of Business Insights: You will be at the forefront, leading the design and implementation of AI-driven solutions that automate tasks and drive efficiency across our entire service spectrum (Business Research, Content, Design, and Data Analytics) Work with Global Leaders: Our clients are industry leaders — Fortune 500s, top consultancies, governments, and NGOs. You will take ownership of delivering technical solutions that directly support their success Lead in AI & Technology: We foster continuous learning and technical excellence. You will stay ahead of the latest advancements in AI and software engineering, and actively drive innovation across the team Thrive in a Collaborative Culture: We value intellectual curiosity, leadership, and a can-do attitude. You will be encouraged to mentor others, contribute strategic ideas, and make a lasting impact on the company's growth<br><br>About this role:<br><br>We are seeking an experienced and technically strong individual to join us as a Senior AI Software Engineer. In this role, you will take ownership of the design, development, and deployment of AI-powered web applications that serve our internal teams and global clients. You will lead technical initiatives, define architectural standards, and mentor junior engineers, while working across the full stack from application code to AI integration and cloud infrastructure.<br><br>Key Responsibilities:<br><br>Application Development:<br><br>Architect and lead the development of scalable, production-grade web applications, primarily using Python (Fast API) for the backend and React, Next.js, or Vue for the frontend, while remaining adaptable to other technologies based on project scope and requirements Define and enforce coding standards, design patterns, and architectural best practices across the engineering team to ensure maintainability and scalability Lead code reviews, provide technical feedback to junior engineers, and actively contribute to building a high-quality engineering culture Collaborate with stakeholders and product teams to translate business requirements into robust technical solutions, owning features end-to-end<br><br>AI & LLM Integration:<br><br>Design and implement complex AI-powered features by integrating LLM APIs and services using frameworks such as Lang Chain or equivalent, with a focus on reliability and performance in production Own the architecture of Retrieval-Augmented Generation (RAG) pipelines, including document processing, vectorization, semantic search, and query optimization for large-scale enterprise use cases Design, implement, and maintain Model Context Protocol (MCP) integrations to connect AI models with external tools, APIs, and data sources, enabling context-aware and extensible AI solutions Design and maintain robust REST API integrations with third-party AI services and enterprise Saa S platforms, ensuring data integrity and performance at scale Implement LLM observability and monitoring strategies to ensure transparency, reliability, and continuous improvement of AI features in production environments<br><br>Deployment & Dev Ops:<br><br>Lead the containerization and cloud deployment of applications, preferably on Google Cloud Platform (GCP) using GKE and Artifact Registry, while remaining open to other cloud environments based on project requirements Design and maintain CI/CD pipelines using Git Hub Actions or equivalent tools, applying Git Ops principles and automated deployment workflows to ensure reliable and repeatable releases Own the reliability and performance of production environments, proactively identifying bottlenecks and driving resolution of infrastructure and application issues<br><br>Qualifications:<br><br>4 to 6 years of experience in software engineering and AI development, with a proven track record of delivering production-grade web applications and AI-powered systems Strong proficiency in Python and a backend framework (preferably Fast API), with solid experience in a modern frontend framework such as React, Next.js, or Vue Deep understanding of LLMs, RAG architectures, and production-grade AI service integration (e.g., Open AI, Gemini, Lang Chain or equivalent), including observability and performance monitoring Proven experience designing and implementing Model Context Protocol (MCP) integrations to connect AI models with external tools, APIs, and enterprise data sources Hands-on experience with Docker and cloud deployment on at least one major cloud platform (AWS, Azure, GCP, or equivalent), with familiarity with container orchestration and artifact management services Proven experience designing and maintaining CI/CD pipelines using Git Hub Actions or similar tools, with strong command of Git Ops workflows and branching strategies Demonstrated ability to lead technical initiatives, mentor junior engineers, and collaborate effectively with product teams and non-technical stakeholders Experience integrating AI outputs into analytical workflows, dashboards, or data pipelines in a client delivery context Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field<br><br>Preferred Skills:<br><br>Experience with agentic AI frameworks such as Lang Graph or similar orchestration tools for building multi-step AI workflows Knowledge of advanced prompt engineering, vector database management, and embedding model optimization for production environments Experience with Infrastructure as Code (IaC) tools such as Terraform or Pulumi Relevant certifications such as Google Cloud Professional Developer or similar cloud and AI credentials<br><br>What we offer:<br><br>A competitive compensation and benefits package The opportunity to lead AI and technology initiatives with real global impact A dynamic and supportive work environment that values leadership, innovation, and your contributions Continuous learning and professional development opportunities to propel your career forward in AI and software engineering<br><br>Application Process:<br><br>Candidates are invited to submit a resume, cover letter, and any relevant portfolio or Git Hub links showcasing their experience in web application development, AI integration, and cloud deployment. Shortlisted candidates will undergo a technical assessment and interview to demonstrate their skills and technical leadership capabilities.<br><br>Infomineo: Where brilliant minds meet to shape the future of business.
Job Purpose:The Receptionist / Admin Assistant serves as the first point of contact and the welcoming face of the Pharco corporate office. This role is responsible for managing the front desk reception area, handling incoming corporate communications, and providing essential administrative support to the corporate team and Human Resources department. The ideal candidate will blend strong organizational skills with an agile, welcoming approach to ensure smooth daily office operations and project a highly professional company image.<br>Key Responsibilities:1. Front Desk & Reception Management Corporate Welcoming: Greet visitors, clients, and corporate team members warmly upon arrival, ensuring a highly professional first impression. Switchboard Operations: Manage the central telephone lines—answering inquiries, screening calls, and routing messages accurately to the respective corporate team members or General Managers.2. General Administrative & Corporate Support Meeting Room Coordination: Manage the shared calendar for corporate meeting rooms, ensuring rooms are clean, well-stocked, and prepared for high-level executive or panel reviews. Office Supplies: Monitor and maintain an inventory of office stationery, pantry items, and administrative supplies, initiating reorders within set guidelines. Documentation Support: Assist corporate team members with photocopying, scanning, filing, and basic data entry or document formatting.<br>Job Requirements & Qualifications:Education Bachelor’s degree from an accredited university in Business Administration, Applied Arts, Languages (Al-Alsun/Arts), or a related field. Experience0 to 2 years of experience in a front desk reception, customer service, or administrative assistant role. Fresh graduates with strong interpersonal skills and active internship experience are highly encouraged to apply. Technical & Soft Skills Language Proficiency: Full professional fluency in both written and spoken Arabic and English is required to communicate effectively with corporate guests and international partners. Computer Skills: Good working knowledge of Microsoft Office applications (Word, Excel, Outlook). Professional Appearance: Excellent grooming, dress code adherence, and professional telephone etiquette. Interpersonal Excellence: Outstanding communication, active listening, and problem-solving skills, with a patient and customer-centric attitude. Discretion: A high degree of integrity and accountability when handling confidential corporate information or managing visitor details.
Job Title: Regional Director – North Africa Company: INVT Electric Location: [Any City/Country in North Africa] / Remote (with extensive travel in North Africa)<br><br>About INVT Electric INVT Electric is a globally recognized, publicly listed high-tech enterprise specializing in industrial automation and power electronics. Since our founding in 2002, we have become a market leader in variable frequency drives, servo systems, PLCs, and HMI solutions . Our products are deployed across diverse heavy industries, including mining, oil & gas, cement, and port infrastructure, with a proven track record in over 100 countries . As we accelerate our expansion strategy, we are seeking a dynamic leader to spearhead our business in the fast-growing North African market<br>. Key Responsibilities Business Strategy & Market Developme Develop and implement a comprehensive regional business plan to achieve aggressive sales targets for VFDs, PLCs, HMIs, and Servo system Analyze market trends and the competitive landscape to identify new business opportunities and verticals (e.g., renewable energy, HVAC, heavy industry) Drive market penetration by building a robust sales pipeline and securing key projects in strategic industries. Channel & End-User Management Identify, recruit, and manage high-performance distributors and system integrators across North Africa (key focus on Tunisia, Algeria, and Morocco Provide training, technical support, and go-to-market strategies to channel partners to maximize their performance Directly manage and grow relationships with key end-user accounts (OEMs and industrial manufacturers), ensuring high levels of customer satisfaction and loyalty . Team Leadership & Operation Build and lead a high-performing regional sales team (or manage virtual teams effectively) to ensure alignment with company goal Coordinate with internal technical support and product management teams to ensure seamless project delivery and customer support Oversee local marketing activities, including trade shows and customer events, to build brand awareness in the region<br>n. Qualifications Education & Experie Education: Bachelor’s degree in Electrical Engineering, Automation, or a related technical field. MBA is a strong plus Experience: Minimum of 8 years of experience in automation product sales (VFD, PLC, HMI, Servo), with at least 4 years in a regional management or senior leadership role Industry Knowledge: Proven track record of successfully selling automation solutions in the North African market. Candidates must demonstrate a deep understanding of the local business culture, market dynamics, and import/export regulation<br><br>Skills & Competent Language: Fluent in English (written and spoken) is mandatory. Proficiency in French and/or Arabic is highly prefer Network: Demonstrable existing network of distributors, integrator, and end-user contacts within the North African industrial sector Skills: Strong negotiation, presentation, and communication skills. Ability to think strategically while executing operations Availability: Willingness to travel extensively within the North African region (up to 50% of the time
About UsNetwork International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.<br>Our EVP :At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.<br>Job Description:Test Engineer is part of one or more scrum teams and works on daily basis to support our change delivery process. Senior Test Engineer delivers ensures that the Responsible for End-to-End testing of Acquiring Project cycle such as POS terminal testing, Authorization, Clearing and Settlement testing and ensure the features and functionalities delivered on NI payment platform are defect free and conform to the specifications and the goals of stakeholders. Will work closely with Project manager, internal cross functional teams, vendors, service providers, payment schemes, etc. and understand the complete test scope and ensure maximum test coverage for issue free delivery in stipulated timelines Provides UAT and regression support for releases and works to continuously improve Regression suite by implementing automation and enhancing the test coverage<br>Responsibilities:To test system behavior and validate against expected behavior through the execution of positive, negative and regression test cases, and will document the end results in Test management Tool Regression test support and enhancement To work closely with the Test Lead, technical teams, other internal and external teams to ascertain testing requirements To report and escalate issues wherever necessary to get timely closure of raised defects and achieve interface certification To ensure compilation and documentation of test results with history and version maintenance of issue logs and defect tracker Monitoring of defects and coordination with relevant teams for driving resolutions as per the severity levels<br>Qualifications<br>Bachelor’s degree from a recognized university Minimum 2+ years of experience in a related field Very Good Command in English Language (Listening, Speaking, Reading and Writing), or equivalent to Upper-Intermediate level Expert in Cards and Payment industry Experienced in testing end to end payment transaction life cycle including Terminal testing, Authorization, clearing and Settlement testing Payment scheme certifications with Master Card and Visa
<p>This is a full-time on-site role for a Front Desk Receptionist at The Address Investments in New Cairo. The Front Desk Receptionist will be responsible for phone etiquette, receptionist duties, clerical skills, communication, and customer service on a day-to-day basis.</p><p><strong>Requirements</strong></p><ul><li><p>Phone Etiquette and Receptionist Duties</p></li><li><p>Clerical Skills</p></li><li><p>Effective Communication and Customer Service</p></li><li><p>Strong organizational and multitasking abilities</p></li><li><p>Proficiency in Microsoft Office Suite</p></li><li><p>Previous experience in a similar role is a plus</p></li><li><p>Bachelor's degree or equivalent</p></li></ul><p></p>
<h2 class="h5">Job description</h2>
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<b>Job Description</b><span>Overview</span><p>Structure Engineers are civil engineers who specialize in the design and analysis of structures that require concrete. They engineer the construction of a variety of structures, such as tanks, Residential and commercial, Industrial, plants and towers buildings. These professionals are at the intersection of science and industry, combining their knowledge of math, science, and construction technology to create safe and functional structures.</p><br><span>Your role</span><p><i>Roles</i></p><br><ul><li>Carry our analysis and design of building structures using software like AutoCAD, Etabs, SAFE, STAAD, SAP, Prokon, SP Column, RAM Concept.</li><li>Knowledge of Revit and Navisworks will be an advantage.</li><li>Offer support and guidance to junior members of the team</li><li>Effectively manage own time which may be necessary if allocated to more than one project</li></ul><p><i>Requirements</i></p><br><ul><li><i></i>Please read these requirements carefully before applying and ensure they are evident on your CV if you have achieved them.</li><li>Degree in Civil or Structural Engineering.</li><li>Experience of 5+ years working in Design office, designing building structures.</li><li>Familiarity with Concrete codes IS/BS, ACI, SBC, ECP, AISC Codes of Practice.</li><li>Experience of working on multi-disciplined projects.</li><li>Practical experience of reinforced concrete design and RC detailing of reinforced concrete structures, to British Standards and American codes.</li><li>Preferably also practical experience of structural steel design and detailing of steel structures, to British Standards and American codes.</li><li>Have a desire to technically lead and collaborate within a technically orientated team.</li><li>Established skill and delivery in the design and analysis of concrete and steel structures and be familiar with current design standards and working practices.</li><li>Excellent communication skills.</li><li>A flexible attitude to both the type of work undertaken and the level of responsibility given.</li><li>Flexible approach to work location.</li><li>Have the ability to make decisions, act on your own initiative.</li></ul><span>About you</span><ul><li>You will have a proactive, co-operative and helpful attitude to colleagues and clients</li><li>A self-motivating, reliable and consistent approach to work is essential</li><li>Practically minded with a problem-solving nature</li><li>You must be able to work independently and in teams</li><li>Acceptance of responsibility for work carried out</li></ul><span>Rewards & benefits</span><p>Explore the rewards and benefits that help you thrive – at every stage of your life and your career.</p><br><p>This includes:</p><br><ul><li>Comprehensive life insurance coverage</li><li>Medical insurance for you and your dependents</li><li>Annual leave balance in accordance with local labour law</li><li>Flexible and hybrid work solutions</li><li>Opportunity for local and global internal transfers</li><li>Company gratuity scheme</li><li>Discretionary bonus program</li><li>Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition</li></ul><p>Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.</p><br><span>About AtkinsRéalis</span><p>We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.</p><br><p>Find out more.</p><br><b>Worker Type</b>Employee<b>Job Type</b>Regular<p><span><i>At </i></span> <i><span>AtkinsRéalis</span></i><span><i>, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. </i></span></p><br> </div>
<p><strong>Job Purpose</strong><br>To manage all front-of-operations at the automotive service center, ensuring a professional, welcoming, and efficient experience for customers across all serviced brands. The Reception Manager oversees the reception team, coordinates front-desk activities, and upholds the premium brand image of both the exclusive dealer and sub-dealer brands, while supporting overall customer satisfaction.</p><p><strong>Duties & Responsibilities</strong></p><p><strong>1. Front-of-House Operations Management</strong></p><ul><li><p>Oversee the daily operations of the reception area across all brands serviced</p></li><li><p>Ensure smooth customer flow from arrival, check-in, and appointment handling to departure</p></li><li><p>Supervise reception staff in delivering consistent, professional service standards</p></li><li><p>Maintain a clean, organized, and welcoming reception environment that reflects the brand image</p></li></ul><p><strong>2. Multi-Brand Customer Handling</strong></p><ul><li><p>Manage customer reception and check-in processes for all related brands</p></li><li><p>Ensure correct identification and recording of the customer's brand, vehicle model, and service needs</p></li><li><p>Coordinate brand-specific service protocols and customer expectations accordingly</p></li><li><p>Ensure reception staff are knowledgeable about each brand's service offerings and requirements</p></li></ul><p><strong>3. Appointment & Scheduling Management</strong></p><ul><li><p>Oversee the appointment booking system, ensuring efficient scheduling across all service advisors and customer service team</p></li><li><p>Manage peak-time scheduling to optimize workshop capacity and minimize customer wait times</p></li><li><p>Handle appointment confirmations, reminders, and rescheduling</p></li><li><p>Coordinate with Service Advisors to ensure a smooth handover between reception and service</p></li></ul><p><strong>4. Team Supervision & Training</strong></p><ul><li><p>Lead, train, and supervise reception staff across all areas of their duties</p></li><li><p>Provide training on customer service etiquette, communication, and brand standards</p></li><li><p>Schedule reception staffing to ensure adequate coverage during operating hours</p></li><li><p>Conduct performance reviews and set service-quality KPIs for the reception team</p></li></ul><p><strong>5. Customer Service & Complaint Handling</strong></p><ul><li><p>Act as the first point of escalation for customer inquiries and initial complaints</p></li><li><p>Ensure accurate recording and timely resolution of customer issues</p></li><li><p>Follow up on customer feedback and satisfaction throughout the service visit</p></li><li><p>Maintain a courteous, professional, and brand-appropriate demeanor at all times</p></li></ul><p><strong>6. Communication & Coordination</strong></p><ul><li><p>Manage front-desk systems, and general inquiries</p></li><li><p>Coordinate with Service Advisors, workshop, CR, and cashiers for seamless operations</p></li><li><p>Communicate with the facilities and administrative teams regarding reception-area needs</p></li><li><p>Ensure clear and timely communication of customer status to relevant departments</p></li></ul><p><strong>7. Documentation & Records</strong></p><ul><li><p>Ensure accurate capture and updating of customer and vehicle information in the system</p></li><li><p>Oversee proper handling of service records, vehicle handover keys, and documentation</p></li><li><p>Maintain a log of customer visits, walk-ins, and appointment data for reporting</p></li><li><p>Prepare reception performance and activity reports for management</p></li></ul><p><strong>8. Brand Image & Standards Compliance</strong></p><ul><li><p>Ensure the reception area reflects the premium standards of the related brands</p></li><li><p>Oversee display materials, signage, and promotional content within the reception area</p></li><li><p>Ensure staff uniform, grooming, and presentation align with brand guidelines</p></li><li><p>Uphold a consistent premium experience that strengthens customer loyalty</p></li></ul><p><strong>9. Feedback & Continuous Improvement</strong></p><ul><li><p>Monitor customer satisfaction related to front-of-house experience</p></li><li><p>Gather and analyze customer feedback to identify areas for improvement</p></li><li><p>Implement service enhancements and support management initiatives</p></li></ul><p></p><p><strong>Requirements</strong></p><p></p><ul><li><p>Bachelor's degree in Mechanical, Automotive, Engineering, or any other related field</p></li><li><p>5–7 years of experience in reception, ideally in automotive industry</p></li><li><p>Excellent communication, presentation, and interpersonal skills</p></li><li><p>Professional appearance with a strong customer-service orientation</p></li><li><p>Ability to manage multiple brands and adapt to varying service standards</p></li><li><p>Proficiency in scheduling/booking systems, CRM, and MS Office</p></li><li><p>Strong leadership, organizational, and time-management abilities</p></li><li><p>Ability to handle pressure, resolve conflicts, and manage peak workloads professionally</p></li><li><p>High attention to detail and a commitment to delivering a premium customer experience</p></li></ul><p><br></p><p></p>
<p>Are you a highly organized and proactive individual looking to kickstart your career in a dynamic administrative role? We are seeking an enthusiastic and dedicated <strong>Administrative Secretary</strong> to join our vibrant team in <strong>Cairo, Egypt</strong>! This is an exceptional <strong>on-site, full-time</strong> opportunity for an entry-level professional to make a significant impact from day one.</p><p><strong>Overview:</strong> As our Administrative Secretary, you will be the heart of our office operations, ensuring everything runs smoothly and efficiently. You'll be the first point of contact, providing crucial support to our team and maintaining a professional and welcoming environment. This role is perfect for someone who thrives in a fast-paced setting and is eager to grow their administrative expertise.</p><p><strong>Responsibilities:</strong></p><ul><li><p><strong>Manage Front Office Operations:</strong> Greet visitors, answer and direct calls, and handle all incoming and outgoing correspondence with professionalism and a friendly demeanor.</p></li><li><p><strong>Provide Comprehensive Administrative Support:</strong> Assist with scheduling appointments, organizing meetings, and preparing documents, presentations, and reports.</p></li><li><p><strong>Maintain Office Systems:</strong> Oversee office supplies, equipment, and records, ensuring everything is well-organized and accessible.</p></li><li><p><strong>Handle Communication:</strong> Draft emails, memos, and other communications, acting as a key liaison between various departments and external contacts.</p></li><li><p><strong>Facilitate Information Flow:</strong> Efficiently manage information, including handling faxes and other vital documents.</p></li></ul><p><strong>Skills & Technologies:</strong> You will leverage your strong command of <strong>Microsoft Office Suite</strong> (Word, Excel, Outlook, PowerPoint) and your exceptional <strong>organizational skills</strong> to streamline processes. Your proficiency in <strong>communication</strong> and <strong>front office management</strong> will be key to your success.</p><p><strong>Growth Opportunities:</strong> This entry-level position offers a fantastic platform for career development. You'll gain invaluable experience in a supportive environment, with opportunities to expand your administrative capabilities and take on new challenges as you grow with us. We believe in nurturing talent and providing pathways for advancement within the organization.</p><p><strong>Team & Culture:</strong> Join a collaborative and friendly team that values efficiency, professionalism, and mutual support. We foster a positive work environment where your contributions are recognized and appreciated. You'll be an integral part of a team committed to excellence.</p><p><strong>Impact:</strong> Your role is crucial in ensuring the smooth daily operations of our office. You will directly contribute to the overall productivity and positive image of our organization, making a tangible difference in how we operate and interact with our stakeholders.</p><p><strong>Requirements</strong></p><ul><li><p><strong>Educational Excellence:</strong> Possess a <strong>Bachelor's Degree</strong>, demonstrating a strong foundation for professional growth.</p></li><li><p><strong>Experience & Expertise:</strong> Bring <strong>1-5 years of experience</strong> in an administrative, secretarial, or front office role. We're looking for enthusiastic entry-level professionals ready to make an impact!</p></li><li><p><strong>Mastery of Core Skills:</strong></p><ul><li><p><strong>Exceptional Communication Skills:</strong> Both verbal and written, with a professional and engaging approach.</p></li><li><p><strong>Proficiency in Administration & Office Management:</strong> A proven track record of handling administrative tasks efficiently.</p></li><li><p><strong>Front Office & Receptionist Expertise:</strong> Experience managing front desk operations, greeting visitors, and handling inquiries.</p></li><li><p><strong>Microsoft Office Suite Savvy:</strong> Strong command of Word, Excel, Outlook, and PowerPoint.</p></li><li><p><strong>Organizational & Time Management Skills:</strong> Ability to prioritize tasks, manage schedules, and maintain meticulous records.</p></li><li><p><strong>Attention to Detail:</strong> A keen eye for accuracy in all tasks, from data entry to document preparation.</p></li><li><p><strong>Familiarity with Fax Operations:</strong> Competence in handling and sending faxes.</p></li><li><p><strong>Problem-Solving Acumen:</strong> Ability to anticipate needs and proactively address challenges.</p></li></ul></li><li><p><strong>Career Level Expectation:</strong> This is an exciting opportunity for an <strong>Entry Level</strong> professional eager to build a rewarding career in administration.</p></li></ul><p></p>
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<br><p><span><span>The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.</span></span></p><br><br><br><p><span><span>Some careers have more impact than others.</span></span></p><br><br><p><span><span>If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.</span></span></p><br><br><br><p><span><span>HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.</span></span></p><br><br><br><br><p><strong><span>Role Purpose : </span></strong></p><br><br><br><ul><li><span>Manage, direct and control all aspects of business with a complex portfolio of Corporate Banking customers within International Middle Market</span></li></ul><ul><li><span>Focus on growing the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC's extensive network</span></li></ul><ul><li><span>Have responsibility to increase the portfolio income contribution and market share by originating new business, maximizing wallet share from the portfolio, increasing cross-introduction of the bank's entire suite of products and services, as well as defending existing business</span></li><li><span>Drive revenue growth through understanding customer needs and by adopting a needs-based approach which engages clients and increases new business</span></li></ul><ul><li><span>Deepen understanding of the client portfolio by conducting pro-active credit risk assessments and customer due diligence reviews</span></li><li><span>Manage financial crime risk throughout the client lifecycle by identifying, assessing, monitoring, escalating, and mitigating risk</span></li><li><span>Keep abreast of developments, products and offerings from HSBC, competitors, and market changes</span></li><li><span>Understand HSBC’s commitments to sustainable growth and engage customers in their ESG journey and supporting them in becoming sustainable businesses</span></li><li><span>Manage and grow your high-end customer relationships independently</span></li></ul><br><p><strong><span>Knowledge & Experience / Qualifications: </span></strong></p><br><br><br><ul><li><span>Degree holder with a Finance, Business, Economics or Accounting background.</span></li></ul><ul><li><span>10-12 years of relevant experience in a front-line client management role.</span></li><li><span>Credit Cource is a must.</span></li><li><span>Strong credit and marketing skills with ability to maintain and grow existing client portfolio, acquire new clients, identify opportunities and convert these into tangible business for the bank</span></li><li><span>In depth knowledge of sophisticated Global Markets, Global Payments Solutions and Global Trade Solutions products with extensive experience in marketing and structuring these products</span></li><li><span>Great communication skills with ability and stature to engage with a diverse client profile ranging from the operations staff of midsized companies to the Managing Directors and CEOs of large corporates</span></li><li><span>Cohesive team player who possesses a positive attitude</span></li></ul><br><br> </div>
Role Description Are you a marketing guru with a passion for food and digital marketing ? Are you a young graduate with passion for work and growth in a bleeding-edge tech startup?<br>Pleny is seeking a highly motivated Digital Marketing Specialist who is ready to be an "all-in" performer. Even though this is a remote role, we aren't looking for someone to just follow instructions—we want a self-starter who can take full ownership of the entire marketing cycle, from high-level strategy to daily execution.<br>You will manage our end-to-end digital marketing efforts, with a heavy focus on performance, creative content, and growth experimentation.<br>Key Responsibilities:<br>Digital Marketing & Campaigns: Develop and manage full-funnel campaigns. You’ll be responsible for planning, monitoring, and optimizing budgets to hit our growth targets and maximize user installs for our Pleny app. Online and Offline Event Campaigns: Brainstorm, design and execute digital online and offline campaigns to attract and increase brand awareness. Analysis & Growth: Analyze our app installs, user behavior, user activity and engagement on the app and come up with growth-hacking ideas. You’ll conduct continuous competitor analysis and test new strategies to boost user engagement. Content & Partnerships: Write compelling, high-converting copy in both Arabic and English. You will also manage relationships with Food Influencers and collaborate with our Design/Product teams remotely to bring creative visions to life.<br>Mandatory Qualifications & Requirements<br>We are looking for a very specific profile. Please ensure you meet ALL the following criteria before applying:Experience: Ideally 1 to 1.5 years of practical experience. We also welcome recent graduates who can demonstrate strong, hands-on digital skills. The "Ownership" Mindset: You must be able to work independently in a remote setting, acting as both the strategist (the "brain") and the executor (the "hands"). Language Excellent command of Arabic and English (Written & Spoken) is a must. Creative Eye: A basic understanding of design and the ability to create or oversee short-form video content production (Reels/Tik Tok style). Education: A degree in Marketing, Communications, or a related field. Mindset: A genuine passion for food culture and a strong desire to learn, experiment, and try out new ideas. Communication: Since we work remotely, you must possess strong, clear, and proactive communication skills to keep the team aligned.
<p>Network Architecture & Design: Design end-to-end IoT communication architectures, select appropriate connectivity technologies based on project requirements, develop network topologies for large-scale IoT deployments, and optimize network performance, reliability, and scalability.<br>IoT Connectivity: Work with various communication technologies including: Cellular IoT (NB-IoT, LTE-M, 4G, 5G), Wi-Fi, Bluetooth / BLE, Zigbee, Thread, LoRa WAN, Sigfox, Ethernet, and Satellite IoT (where applicable).<br>Communication Protocols: Design, implement, and troubleshoot IoT communication protocols including: MQTT, MQTT-SN, CoAP, HTTP/HTTPS, WebSockets, AMQP, DDS, Modbus, OPC UA, BACnet, CAN Bus, RS-485, TCP/IP, and UDP.<br>Integration: Integrate IoT devices with gateways, connect edge devices with cloud platforms, Support API integrations, and ensure interoperability among multi-vendor devices.<br>Security: Implement secure communication including: TLS/SSL, VPNs, Certificate management, Authentication & authorization, Secure device provisioning, Encryption, and Key management.<br>Testing & Validation: Perform protocol analysis, conduct interoperability testing, Network performance testing, Packet analysis using Wireshark, and Connectivity troubleshooting.<br>Monitoring & Optimization: Monitor network health, analyze communication latency, improve bandwidth utilization, and optimize power consumption for constrained devices.<br>Documentation: Prepare and maintain network architecture documents, Interface specifications, Communication flow diagrams, technical documentation, and Standard operating procedures.</p>
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<b>Line of Service</b><br>Advisory<br><b>Industry/Sector</b><br>Not Applicable<br><b>Specialism</b><br>Advisory - Other<br><b>Management Level</b><br>Associate<br><b>Job Description & Summary</b><br>At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions.<br>In product management, you will be the general manager of commercial and internal products. You will sit at the intersection of the business, user experience, and the technologies that solve our customer and end-user problems; confirming they meet market demands and drive business growth. You will design, develop and manage activities for a specific product or group of products from product definition and planning through production, release, and end of life. Your involvement will last throughout all stages of a product's lifecycle including modifications, upgrades, maintenance of the product or product line. For commercial products, it also includes commercialization, go-to-market planning, sales, and other key business support activities.<br>Key Responsibilities and Duties<br><ul><li>Requirements Gathering: Interviewing stakeholders, conducting workshops, and analyzing business needs to document functional and technical requirements.</li><li>Process Analysis & Improvement: Evaluating current workflows to identify inefficiencies and areas for optimization.</li><li>Documentation & Reporting: Creating detailed reports, including business requirements documents (BRD), user stories, process maps.</li><li>Solution Evaluation: Assessing potential solutions, including vendor evaluation and cost-benefit analysis.</li><li>Implementation Support: Assisting with testing, quality checks, user acceptance testing (UAT), and training staff on new systems.</li><li>Communication: Acting as a liaison between business units and IT teams to ensure technical solutions meet business goals. </li></ul><br>Required Skills and Qualifications<br><ul><li>Communication: Excellent verbal and written communication skills for explaining technical concepts to non-technical stakeholders.</li><li>Problem-Solving: Ability to identify issues and develop practical, efficient solutions.</li><li>Education & Experience: Typically a Bachelor's degree in Computer Science, or a related field. Experience in a similar analytical role is often required. </li></ul><br><b>Education </b>(if blank, degree and/or field of study not specified)<br>Degrees/Field of Study required:<br>Degrees/Field of Study preferred:<br><b>Certifications </b>(if blank, certifications not specified)<br><b>Required Skills</b><br><b>Optional Skills</b><br>Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Business Case Development, Business Process Modeling, Communication, Competitive Analysis, Customer Needs Analysis, Customer Relationship Management, Customer Satisfaction, Digitization, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Marketing Management, Market Research, Market Trends, Operationalization, Optimism, Pricing Strategy, Product Development, Product Ideation, Product Lifecycle Management {+ 12 more}<br><b>Desired Languages </b>(If blank, desired languages not specified)<br><b>Travel Requirements</b><br>Not Specified<br><b>Available for Work Visa Sponsorship?</b><br>No<br><b>Government Clearance Required?</b><br>No<br><b>Job Posting End Date</b><br> </div>
<h2 class="h5">Job description</h2>
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<b>Line of Service</b><br>Advisory<br><b>Industry/Sector</b><br>Not Applicable<br><b>Specialism</b><br>Advisory - Other<br><b>Management Level</b><br>Associate<br><b>Job Description & Summary</b><br>At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions.<br>In product management, you will be the general manager of commercial and internal products. You will sit at the intersection of the business, user experience, and the technologies that solve our customer and end-user problems; confirming they meet market demands and drive business growth. You will design, develop and manage activities for a specific product or group of products from product definition and planning through production, release, and end of life. Your involvement will last throughout all stages of a product's lifecycle including modifications, upgrades, maintenance of the product or product line. For commercial products, it also includes commercialization, go-to-market planning, sales, and other key business support activities.<br>Key Responsibilities and Duties<br><ul><li>Requirements Gathering: Interviewing stakeholders, conducting workshops, and analyzing business needs to document functional and technical requirements.</li><li>Process Analysis & Improvement: Evaluating current workflows to identify inefficiencies and areas for optimization.</li><li>Documentation & Reporting: Creating detailed reports, including business requirements documents (BRD), user stories, process maps.</li><li>Solution Evaluation: Assessing potential solutions, including vendor evaluation and cost-benefit analysis.</li><li>Implementation Support: Assisting with testing, quality checks, user acceptance testing (UAT), and training staff on new systems.</li><li>Communication: Acting as a liaison between business units and IT teams to ensure technical solutions meet business goals. </li></ul><br>Required Skills and Qualifications<br><ul><li>Communication: Excellent verbal and written communication skills for explaining technical concepts to non-technical stakeholders.</li><li>Problem-Solving: Ability to identify issues and develop practical, efficient solutions.</li><li>Education & Experience: Typically a Bachelor's degree in Computer Science, or a related field. Experience in a similar analytical role is often required. </li></ul><br><b>Education </b>(if blank, degree and/or field of study not specified)<br>Degrees/Field of Study required:<br>Degrees/Field of Study preferred:<br><b>Certifications </b>(if blank, certifications not specified)<br><b>Required Skills</b><br><b>Optional Skills</b><br>Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Business Case Development, Business Process Modeling, Communication, Competitive Analysis, Customer Needs Analysis, Customer Relationship Management, Customer Satisfaction, Digitization, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Marketing Management, Market Research, Market Trends, Operationalization, Optimism, Pricing Strategy, Product Development, Product Ideation, Product Lifecycle Management {+ 12 more}<br><b>Desired Languages </b>(If blank, desired languages not specified)<br><b>Travel Requirements</b><br>Not Specified<br><b>Available for Work Visa Sponsorship?</b><br>No<br><b>Government Clearance Required?</b><br>No<br><b>Job Posting End Date</b><br> </div>
<p><h4>Join us</h4>
<p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p>
<h4>Role purpose</h4>
<p>To support Vodafone’s key strategic growth areas in digital industry and following the agile mind-set requires a highly capable and experienced Scrum Master.</p>
<p>This role will be responsible for establishing an end to end agile culture within the delivery of consumer marketing calendar.</p>
<p>You will develop, manage, execute agile process and take full accountability for bringing agility to all of the consumer segments’ projects deliveries.</p>
<p>You will work very closely with product owners, solution architects, integration engineers, system integrators and software developers and ensure the deliveries happen in time, on budget and effectively follows the agile best practices and principles.</p>
<p>You will be leading and establishing an agile environment and will become a key part of major ongoing and upcoming projects for delivery. Your objective is to ensure that every project that you lead gets delivered effectively in agile and as promised.</p>
<h4>Key accountabilities</h4>
<ul>
<li>Take end-to-end ownership and accountability of establishing agile values, methods, principles and practices for the delivery of digital projects.</li>
<li>Take the role of agile Scrum Master and facilitate discussions and conflict resolution, and enable the exploration of alternatives or different approaches and ensure no impact on the delivery of projects.</li>
<li>Organize and facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings.</li>
<li>Coach and mentor team members on agile standards and best practices; ensure consistent best practices are applied across the work streams.</li>
<li>Ensure the correct setup and usage of CDI tools for projects and ensure project documentations are up to date for every sprint.</li>
<li>Manage stakeholders and vendor interfaces as required for technical delivery and report on project progress and activities.</li>
</ul>
<h4>Must have technical / professional qualifications</h4>
<ul>
<li>Certified Scrum Master / Scrum Practitioner.</li>
<li>Must have several years of proven hands-on experience in managing projects in agile environments, especially in a Scrum Master role.</li>
<li>A strong technical background and ability to understand architecture, source code and technical issues to drive effective agile delivery.</li>
<li>Exceptional communication, organization, and team building skills; articulate and able to steer a meeting with presence.</li>
<li>Ability to maintain calm attitude during difficult situations and handle pressure situations.</li>
<li>Creative and efficient in proposing solutions to complex, time-critical problems.</li>
<li>Experience in maintaining and reporting against relevant metrics (i.e. burn down and velocity, risks, timelines, etc.) in a timely manner.</li>
<li>Strong team player with an ability to identify and remove impediments or conflicts that interfere with the ability of the team to deliver the sprint and project goals.</li>
<li>Self-starter and self-motivated with a drive to identify opportunities for improvement across the agile delivery processes.</li>
<li>Highly independent, takes ownership, does not need to be told what to do and seeks feedback and execute actions.</li>
<li>BSc or MSc level degree in Software Engineering, Computer Science or Telecommunications.</li>
</ul>
<h4>Core competencies</h4>
<ul>
<li>Understanding of IT technologies and architecture.</li>
<li>Strong interest and skills in software development for internet, mobile and/or communications technology.</li>
<li>Excellent communication, presentation and reporting skills in English (both written and spoken).</li>
<li>Proven track record of managing complex software projects with agile methodology.</li>
<li>Certified Scrum Master with ability to manage multiple projects comfortably.</li>
</ul>
<h4>Language requirements</h4>
<ul>
<li>English (B2 or above).</li>
<li>Any other non-native language an advantage.</li>
</ul>
<h4>Who we are</h4>
<p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p>
<p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p></p><p></p>
<h2 class="h5">Job description</h2>
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Company Description<br><p>Career 180 is one of the top rising Ed-Tech startups in Egypt, aiming to be a one stop shop for all youth from their career development journey till getting hired and meeting the needed qualifications in the job market</p><br><br>Job Description<br><ul><li><p><strong>Own the product lifecycle from discovery to delivery and continuous improvement.</strong></p><br></li><li><p><strong>Collaborate with design, engineering, and business stakeholders to define product requirements and priorities.</strong></p><br></li><li><p><strong>Conduct market research, competitor analysis, and user interviews to uncover insights and validate ideas.</strong></p><br></li><li><p><strong>Write clear and detailed product specifications, user stories, and acceptance criteria.</strong></p><br></li><li><p><strong>Drive sprint planning, backlog grooming, and product reviews in an agile environment.</strong></p><br></li><li><p><strong>Monitor product performance through analytics and user feedback to iterate and improve.</strong></p><br></li><li><p><strong>Align product development with company goals and ensure timely releases.</strong></p><br></li><li><p><strong>Communicate product updates and decisions effectively to stakeholders.</strong></p><br></li></ul><br>Qualifications<br><ul><li><p><strong>3+ years of experience in product management within a tech-driven environment.</strong></p><br></li><li><p><strong>Proven success delivering impactful products from concept to launch.</strong></p><br></li><li><p><strong>Strong understanding of agile methodologies and product development frameworks.</strong></p><br></li><li><p><strong>Experience working with cross-functional teams (engineering, design, marketing, etc.).</strong></p><br></li><li><p><strong>Excellent communication, analytical, and problem-solving skills.</strong></p><br></li><li><p><strong>Familiarity with tools like Clickup, Jira, Trello, Confluence, Figma, or similar.</strong></p><br></li><li><p><strong>Experience with data analytics tools is a plus (Clarity, Mixpanel, GA, Amplitude, etc.).</strong></p><br></li></ul><br><br> </div>
<p><h4>Who we are</h4>
<p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p>
<p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third party capability.</p>
<p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p>
<h4>About this role</h4>
<p>We are seeking an E2E Commercial & Revenue Analyst to support VOIS’s commercialisation transformation by acting as the key link between Service Towers and central functions. This role is responsible for ensuring accurate, timely, and compliant customer billing through effective end-to-end coordination of the revenue assurance lifecycle.</p>
<p>The successful candidate will drive the quality and timeliness of monthly quantity submissions, maintain data integrity across systems, provide actionable consumption insights, and strengthen governance across Service Towers, Marketplace, Finance, Billing, and Transformation teams. This is an excellent opportunity for an individual who thrives in a dynamic environment, enjoys solving complex business challenges, and can translate data into meaningful commercial insights that support business decisions and customer conversations.</p>
<h4>What you’ll do</h4>
<ul>
<li>Own and govern the end-to-end transfer, validation, and integrity of P*Q data across Marketplace, Finance, and Billing systems, ensuring billing readiness and compliance with governance controls.</li>
<li>Act as the primary point of contact between Service Towers, Marketplace, Finance, Billing teams, and Portfolio Leads to ensure alignment on:
<ul>
<li>Consumption performance</li>
<li>Variance against budget and forecast</li>
<li>Data quality risks and issues</li>
<li>Financial and operational impacts</li>
</ul>
</li>
<li>Establish and facilitate regular stakeholder engagement forums to review insights, address risks, and align on priorities and actions.</li>
<li>Deliver monthly consumption reporting and insight, including:
<ul>
<li>Variance analysis (e.g. DB vs RF)</li>
<li>Trend analysis</li>
<li>Identification of data quality and performance issues</li>
</ul>
</li>
<li>Own the adoption and enablement of consumption reporting by:
<ul>
<li>Delivering training sessions, walkthroughs, and onboarding support</li>
<li>Managing user access requests and permissions</li>
<li>Explaining reporting methodologies, metrics, and business logic</li>
<li>Supporting users to derive actionable insights from data</li>
<li>Communicating the business value of consumption reporting</li>
<li>Acting as the subject matter expert for reporting-related queries</li>
</ul>
</li>
<li>Drive proactive monthly quantity (Q) collection across Service Towers, ensuring adherence to timelines, approval readiness, risk identification, and issue mitigation.</li>
<li>Lead end-to-end cross-functional issue management through:
<ul>
<li>Issue logging and tracking</li>
<li>Triage and impact assessment</li>
<li>Ownership assignment and coordination</li>
<li>Resolution planning and execution</li>
<li>Governance reporting and audit trail maintenance</li>
<li>Closure management and stakeholder communication</li>
</ul>
</li>
<li>Partner closely with Transformation teams to identify process improvements, enhance operational efficiency, and support the successful delivery of business transformation initiatives.</li>
<li>Monitor and improve revenue assurance outcomes, billing accuracy, and compliance with governance standards.</li>
</ul>
<h4>Who you are</h4>
<ul>
<li>Strong stakeholder management and influencing skills, with the ability to drive outcomes across multiple teams and functions.</li>
<li>Ability to build trusted, collaborative relationships within a complex and highly cross-functional environment.</li>
<li>Excellent communication skills, with the ability to explain complex processes, reporting, and data insights to a wide range of stakeholders.</li>
<li>Strong analytical and problem-solving capabilities, with experience in reporting, trend analysis, and data interpretation.</li>
<li>Understanding of complex end-to-end operational, commercial, and billing processes.</li>
<li>Comfortable operating within evolving environments and capable of defining, shaping, and embedding new processes and ways of working.</li>
<li>Strong proficiency in data analysis and reporting using Excel-based tools and templates.</li>
<li>Experience working within cross-functional operational, commercial, or transformation environments.</li>
<li>Knowledge of billing, finance, or revenue assurance processes is desirable.</li>
<li>Demonstrates ownership, initiative, accountability, and a continuous improvement mindset.</li>
</ul>
<h4>Not a perfect fit?</h4>
<p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p>
<h4>What's in it for you</h4>
<ul>
<li>Opportunity to play a key role in a strategic commercialisation and transformation programme.</li>
<li>Exposure to senior stakeholders across Service Towers, Finance, Billing, Marketplace, and Transformation functions.</li>
<li>Ability to influence end-to-end revenue assurance and billing outcomes across a global organisation.</li>
<li>Opportunity to shape and embed new governance, reporting, and operational processes.</li>
<li>Broad visibility across commercial, financial, operational, and customer-focused activities.</li>
<li>Development opportunities within a highly collaborative, international environment.</li>
</ul>
<h4>What skills you will learn</h4>
<ul>
<li>Advanced revenue assurance and commercial governance practices.</li>
<li>End-to-end billing lifecycle management and operational controls.</li>
<li>Data quality management and reporting optimisation.</li>
<li>Financial variance analysis, forecasting, and consumption performance reporting.</li>
<li>Stakeholder engagement and influence across complex organisational structures.</li>
<li>Transformation programme delivery and process improvement methodologies.</li>
<li>Commercial insight generation and business storytelling using data.</li>
<li>Cross-functional issue management and governance leadership.</li>
</ul>
<h4>VOIS equal opportunity employer commitment</h4>
<p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p>
<h4>Join us</h4>
<p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p>
<p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p>
<p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p>
<p><strong>Alert</strong><br>
Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are looking for a highly motivated Cloud Platform Engineer to join our Cloud Engineering team. The ideal candidate is passionate about data reliability, performance, and scalable backing services. This role focuses on the reliability, performance, operation, automation, and continuous improvement of critical backing services such as MySQL, PostgreSQL, MongoDB, Elasticsearch/OpenSearch, Kafka, analytical databases (e.g., StarRocks, ClickHouse), and other database and messaging technologies across cloud-native and hybrid environments. This is not a traditional DBA role. The ideal candidate understands distributed systems, Kubernetes, cloud platforms, automation, IaC, observability, and AI-assisted workflows, and can help product engineering teams use backing services safely and effectively.</p><p><b>What you'll do</b></p><p>Data Reliability & Backing Services Operations</p><ul><li>Own reliability, performance, scalability, and operational health of MySQL, PostgreSQL, MongoDB, Elasticsearch/OpenSearch, Kafka, StarRocks, ClickHouse, and similar platforms.</li><li>Define best practices for how product engineering teams use transactional, document, search, messaging, and analytical platforms.</li><li>Design and maintain highly available, scalable, and resilient platform services, including replication, backup, recovery, failover, and disaster recovery capabilities.</li><li>Perform capacity planning, performance tuning, workload reviews, upgrades, patching, and lifecycle management for platform services.</li><li>Identify and resolve risks such as slow queries, hot partitions, consumer lag, replication lag, index growth, retention issues, and storage saturation.</li><li>Troubleshoot and resolve complex production issues related to databases, messaging systems, search platforms, and distributed data platforms.</li></ul><p>Kubernetes & Cloud Platform Engineering</p><ul><li>Hands-on experience deploying, operating, and troubleshooting stateful workloads in Kubernetes-based environments.</li><li>Strong understanding of Kubernetes fundamentals, including networking, storage, workload lifecycle management, scalability, and reliability concepts.</li><li>Enable and support Kubernetes-based deployments of database, messaging, search, and analytical platforms using cloud-native patterns and operational best practices.</li></ul><p>Automation & Platform Enablement</p><ul><li>Use automation, Infrastructure as Code, GitOps, and CI/CD to make backing services repeatable, reliable, and easier to operate.</li><li>Contribute to self-service platform capabilities, guardrails, dashboards, alerts, runbooks, and production readiness checks.</li><li>Use AI-assisted workflows where appropriate for incident triage, root cause analysis, query analysis, capacity forecasting, documentation, and developer support.</li><li>Collaborate with Product Engineering, SRE, Security, Data Engineering, and Cloud Platform teams to improve reliability, performance, availability, and security posture.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>4-7 years of experience in Platform Engineering, SRE, Database Reliability Engineering, Data Platform Engineering, DevOps, or related roles.</li><li>Strong hands-on experience with MySQL, PostgreSQL, Kafka, and at least one of MongoDB or Elasticsearch/OpenSearch in production environments.</li><li>Experience with analytical or distributed data platforms such as StarRocks, ClickHouse, Apache Doris, Druid, Pinot, or similar OLAP systems is highly desirable.</li><li>Hands-on experience operating stateful workloads in Kubernetes-based environments.</li><li>Good understanding of high availability, replication, backup and recovery, disaster recovery, capacity planning, and performance tuning concepts.</li><li>Familiarity with distributed systems concepts including sharding, replication, partitioning, consistency, compaction, backpressure, consumer lag, and query optimization.</li><li>Experience with at least one major cloud platform (AWS, GCP, or OCI).</li><li>Experience automating provisioning, deployment, configuration, monitoring, and lifecycle management using tools such as Terraform, Helm, Ansible, GitOps, or similar automation frameworks.</li><li>Strong scripting or programming skills in Python, Bash, Go, or similar.</li><li>Experience with observability platforms such as LTGM, Prometheus/Grafana, ELK/OpenSearch, Datadog, or equivalent.</li><li>Strong troubleshooting, problem-solving, and debugging skills across distributed systems.</li><li>Excellent communication, collaboration, and documentation skills.</li><li>Demonstrated curiosity, ownership mindset, adaptability, and ability to guide product engineering teams.</li><li>Preferred Qualifications Experience designing, operating, or optimizing large-scale distributed database, messaging, search, or analytics platforms.</li><li>Experience operating or optimizing analytical databases and OLAP systems such as StarRocks, ClickHouse, Apache Doris, Druid, or Pinot.</li><li>Experience with streaming and real-time data platforms leveraging technologies such as Kafka, Flink, Spark, CDC, or similar ecosystems.</li><li>Exposure to Analytics, Data Engineering, AI/ML platforms, LLM-based applications, or AI infrastructure projects.</li><li>Experience using AI-assisted tooling or agents to improve operations, troubleshooting, documentation, or developer self-service.</li><li>Familiarity with modern data architectures and open table formats such as Apache Iceberg, Delta Lake, or Apache Hudi is a strong plus.</li><li>Experience with GitOps practices, CI/CD pipelines, and modern platform engineering methodologies.</li><li>Relevant certifications in Cloud Platforms, Kubernetes, Database Technologies, or Data Engineering are a plus.</li></ul><p></p></section>