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Purpose of Job:The Procurement Specialist is responsible for evaluating, selecting, and managing vendors (e.g., medical equipment suppliers, IT Vendors, Marketing agencies, pharmaceutical distributors, laboratory service providers, and facility maintenance contractors), ensuring cost-efficient procurement of high-quality products and services. This includes negotiating contracts, vetting vendors for compliance with regulations, and maintaining long-term partnerships to guarantee reliable access to critical supplies. The role ensures alignment with One Health objectives, risk mitigation strategies, and ethical sourcing practices.<br>Duties and Responsibilities:Planning:Estimate and establish cost parameters and budgets for purchases Develop plans for purchasing equipment, services, and supplies<br>Functional:Take a decision according to comprehensive cost analysis. Create and maintain good and long-term relationships with vendors/suppliers Register new vendors according to AXA registration process and documents needed. Make professional decisions in a fast-paced environment Maintain records of purchases, pricing, and other important data Review and analyze all vendors/suppliers, supply, and price options Negotiate the best deal for pricing and supply contracts Ensure that the products and supplies are high quality Maintain and update a list of suppliers and their qualifications, delivery times, and potential future development Work with team members and procurement manager to complete duties as needed Work with team members to provide technical and financial comparisons. Sustainable Procurement: Include eco-friendly practices, such as sourcing from suppliers with environmental certifications or reducing waste in packaging. Add responsibilities for developing risk mitigation strategies (e.g., emergency supplier networks for critical medical items). Collaboration with HQ and clinic teams to understand operational needs (e.g., primary care workflows, urgent procurement requests). Explicitly reference compliance with anti-bribery policies and transparency in supplier negotiations. Utilize available procurement software to maintain real-time records of medical and non-medical inventory and compliance documentation. Ensure all procurement activities comply with local and AXA group regulations Prepare reports on cost savings, supplier performance, and risk mitigation for senior management.”Focus on:Cost savings while maintaining quality. Supplier delivery times for critical items. Reduction in stockouts of essential medical supplies.<br>People:Applying the procurement policy, procedures with alignment of the authority matrix. Keeping values &ethics as significant part with all communication. Overseeing and supervising the buyers and all activities of the purchasing department. <br>Job Requirements:Education: • Bachelor's degree in pharmacy, accounting, business management or related field of study. Experience: • 3-5 years of experience as a procurement specialist or in a similar position. Skills: • Strong communication skills • Good Negotiation skills. • Good analytical and strategic thinking skills Specific requirements: • Good knowledge in using Microsoft Office, and ERP System is a must. Work Conditions: Full Time basis 5 days / week from 9:00 AM to 5:00 PM

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Westview International Language School is seeking a qualified and dedicated American Diploma Biology Teacher to join our team.<br> This role offers an exciting opportunity to teach biology within the American Diploma curriculum, inspiring students to develop a deep understanding of biological sciences and critical thinking skills.<br> Key Responsibilities: Plan and deliver engaging and comprehensive biology lessons aligned with the American Diploma curriculum.<br> Utilize diverse teaching strategies to accommodate different learning styles and promote active student participation.<br> Design and administer assessments to monitor and evaluate student progress.<br> Encourage scientific inquiry, critical analysis, and practical understanding through laboratory experiments and projects.<br> Maintain a positive, inclusive, and productive classroom environment.<br> Collaborate with colleagues to enhance curriculum delivery and participate in school activities and professional development.<br> Communicate effectively with students, parents, and administration regarding student progress and concerns.<br> Tuition Discount for Dependents Medical Insurance for Self Transportation upon availability (Meeting Points) Bachelor's degree in Biology, Science Education, or a related field.<br> Valid teaching certification or qualification preferred.<br> Experience teaching Biology within the American Diploma curriculum.<br> Strong classroom management and communication skills.<br> Ability to create engaging and effective lesson plans that meet curriculum standards.<br> Passion for teaching and motivating students in the sciences.<br> Commitment to professional growth and collaboration.<br> Safeguarding Statement: Student safety and well-being are paramount.<br> All appointments are subject to thorough background and reference checks.<br></span> </div>

Nipper<br> <br>Sukari is located approximately 750km from Cairo and 25km from Marsa Alam on the Red Sea. First gold was poured in June 2009 and commercial production began in April 2010, making Sukari the first modern gold mine in Egypt, a country which in ancient times was a prolific producer of the precious metal. Sukari conducts both open-pit and underground mining operations, each employing specialised mining methods tailored to the orebody characteristics and operational requirements.<br> <br>The Role<br> <br>Globe 24-7 is supporting Anglo Gold Ashanti with the appointment of a Nipper for Sukari Gold Mine in Egypt. The role provides underground production support by transporting tools, materials and consumables to designated work areas and assisting drilling, charging and service crews to maintain safe and efficient work cycles.<br>The Nipper operates light vehicles, performs manual handling tasks in line with site critical controls, communicates task status to supervision, and maintains housekeeping standards to protect people, equipment and production continuity.<br> <br>Location: Sukari Gold Mine Egypt Contract Type: Full Time Schedule: Roster-based shift work, including night shifts <br>The Key Responsibilities<br> <br>Pre-start checks and readiness: Conduct pre-start inspections on assigned light vehicles, verify safety equipment and documentation, and report defects for corrective action. Materials and consumables delivery: Transport tools, ground support materials and consumables to headings and work areas, confirming quantities, locations and priorities with crews and supervision. Face and crew support: Assist Jumbo, long-hole, charge-up and service crews with authorised support tasks, supply approved consumables, and support set-up and clean-up activities. Housekeeping and waste removal: Remove waste, empty bags and rubbish from headings and travel ways, dispose of waste at designated points, and maintain orderly work areas and transport routes. Task communication and shift reporting: Communicate task status by radio with the Shift Supervisor or Shift Boss, maintain basic delivery and task records, and escalate hazards, delays and resource constraints early. Underground traffic and hazard control: Operate light vehicles in compliance with underground traffic rules, apply reversing and intersection protocols, and stop work when conditions present unacceptable risk. <br>The Requirements<br> <br>High school diploma or equivalent Valid driving licence Underground light vehicle permits or authorisation0-2 years' underground mining support experience, with demonstrated ability to work safely underground Underground mine induction and mandatory site safety training Defensive driving or underground light vehicle training Arabic required at professional level and English required at basic level Medically fit for underground work and capable of regular manual handling, prolonged driving and walking in confined spaces Willingness to work roster-based shifts, including night shifts, and maintain required site authorisations and refresher training

Position Summary<br>The IT Manager is responsible for leading the organization's IT Infrastructure, Cybersecurity, Cloud Services, End-User Computing, and IT Operations, ERP Basis Administration, and IT Projects leads, to ensure the secure, reliable, and efficient delivery of technology services. The role is accountable for defining and executing the IT infrastructure strategy, maintaining enterprise security, driving operational excellence, and supporting business growth through innovative technology solutions.<br>IT Leadership & Strategy<br>· Develop and execute the Infrastructure, Security, and IT Operations strategy aligned with business objectives and the digital transformation roadmap.· Lead, mentor, coach, and manage the IT Operations team.· Establish IT governance, policies, standards, and operational procedures.· Develop annual IT operational plans, budgets, and technology roadmaps.· Drive continuous improvement initiatives across infrastructure, operations, and cybersecurity. Infrastructure & Cloud Management· Manage enterprise infrastructure including servers, storage, virtualization, Microsoft 365, Azure, Active Directory/Entra ID, networking, and cloud services.· Ensure maximum system availability, resilience, scalability, backup, disaster recovery, and business continuity.· Monitor infrastructure performance, capacity planning, and asset lifecycle management. Cybersecurity & Risk Management· Define and execute the enterprise cybersecurity strategy.· Lead information security, risk management, audits, compliance, and incident response.· Implement firewalls, endpoint security, MFA, identity management, and vulnerability management.· Ensure compliance with ISO 27001, NIST, GDPR, and applicable local regulations.<br>IT Operations & Service Management<br>· Manage Service Desk, Incident, Problem, Change, and Asset Management processes.· Monitor SLAs and KPIs while improving end-user experience.· Maintain operational documentation and technical standards. Vendor & Project Management· Manage vendors, contracts, software licensing, and service agreements.· Lead infrastructure implementation, upgrades, and technology projects.· Evaluate emerging technologies and recommend innovative solutions. Governance & Compliance· Support internal and external audits.· Maintain business continuity and disaster recovery plans.· Ensure regulatory and corporate policy compliance. Financial Management· Own the Infrastructure & Operations budget and optimize technology investments.· Monitor IT expenditure and provide regular management reporting. Stakeholder Management· Partner with business leaders to translate business needs into technology solutions.· Communicate IT initiatives, risks, and project status to executive management.<br>Qualifications<br>· Bachelor's degree in information technology, Computer Science, Information Systems, or related discipline.· Master's Degree is an advantage. Preferred Certifications· Project Management Professional (PMP®)· Microsoft Azure / Microsoft 365· Cisco CCNP· PMP or PRINCE2<br>Experience<br>· 8–12 years of progressive IT experience.· Minimum 5 years in an IT leadership role.· Experience managing enterprise infrastructure, cloud platforms, cybersecurity, and multi-site IT operations.<br>Core Competencies<br>· Strategic Leadership· People Management· Business Partnership· Project Management· Vendor Management· Risk Management· Decision Making· Communication· Innovation & Continuous Improvement<br>Key Performance Indicators (KPIs)<br>· Infrastructure Availability· SLA Compliance· Security Incident Resolution· Patch Compliance· Disaster Recovery Readiness· Budget Compliance· Project Delivery· Customer Satisfaction· Vendor Performance

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Job Description:</strong><br><strong>Position: Business Analyst</strong><br><strong>Location: Cairo, Egypt (Onsite)</strong><br><strong>Job Summary</strong><br>Our client is seeking a skilled professional to manage projects, communicate with clients, and deliver solutions that meet their needs. The ideal candidate will have strong knowledge of credit and risk management, excellent project management skills, and the ability to work under pressure.<br><strong>Job Responsibilities</strong><br>- Manage project scope and deliverables for clients<br>- Lead project kick-off and regular scrum meetings to ensure successful project delivery<br>- Collect, validate, and document business requirements<br>- Communicate project status to stakeholders and serve as primary point of contact during onboarding<br>- Provide client-focused solutions and ensure timely project delivery<br>- Offer post-launch support and manage client customization requests<br>- Gather and analyze data to inform new product development<br>- Stay updated on regulatory requirements and risk assessment policies<strong>Required Skills:</strong><br>- Bachelor's degree in Information Technology, Computer Science, Business Administration, Finance, commerce or a related field (preferred).<br>- Strong knowledge of credit and risk management<br>- Familiarity with regulatory segmentation, risk review, and approval processes<br>- Excellent problem-solving, analytical, and project management skills<br>- Strong written and verbal communication, presentation, and negotiation skills<br>- Ability to work under pressure, innovate, and drive professional excellence<br>- Entrepreneurial spirit and team-oriented mindset<br><strong>Required Skills:</strong><br>• Functional Specifications<br>• Project Documentation<br>• Analysis<br>• User Stories<br>• Agile Methodologies<br>• Validation<br>• Business Requirements<br>• Software Development<br>• Deliverables<br>• Workshops<br>• Interpersonal Skills<br>• Specifications<br>• Data Analysis<br>• Computer Science<br>• Administration<br>• Documentation<br>• Software<br>• Testing<br>• Project Management<br>• Microsoft Office<br>• Business<br>• Science<br>• Communication<br>• Management<br> </div>

Head of MEP Department Job Details Job Title: Head of MEP Department Seniority Level: Director Employment Type: Full-time Workplace Type: On-site Job Location: Cairo, Egypt Company Industry: Construction / Engineering Services / Civil Engineering Job Description We are seeking an experienced Head of MEP Department to lead the Mechanical, Electrical, and Plumbing (MEP) Engineering function within the Egypt Engineering Office. The successful candidate will be a senior MEP Engineering professional with a minimum of 15 years of professional experience, with extensive experience in MEP design, engineering management, technical coordination, project execution, and leadership of multidisciplinary MEP teams. The Head of MEP Department will be responsible for the overall technical and operational management of the MEP function, ensuring the successful delivery of mechanical, electrical, plumbing, fire protection, HVAC, and other building-services engineering requirements. The role requires a strong combination of technical MEP expertise, engineering leadership, project management, team management, and commercial and operational awareness. Key Responsibilities MEP Engineering & Technical Leadership Lead and manage the MEP Engineering Department. Provide overall technical leadership for all MEP engineering activities. Oversee the design, review, coordination, and technical delivery of MEP systems. Ensure MEP designs comply with applicable codes, standards, authority requirements, and project specifications. Review and approve MEP design deliverables, calculations, specifications, drawings, and technical submissions. Provide technical guidance and support to MEP engineers and designers. Ensure effective coordination between Mechanical, Electrical, Plumbing, Fire Protection, HVAC, and other building-services disciplines. Identify and resolve technical issues, design conflicts, and engineering risks. Ensure constructability and maintainability are considered throughout the design and engineering process. Multidisciplinary Coordination Lead coordination between MEP and Architectural, Structural, BIM, Quantity Surveying, Construction, and other engineering functions. Ensure MEP requirements are properly integrated into architectural and structural designs. Oversee multidisciplinary design reviews and coordination meetings. Ensure timely resolution of clashes and technical coordination issues. Promote effective use of BIM and digital coordination tools for MEP engineering. Department & Team Management Manage, develop, and lead the MEP engineering team. Establish clear responsibilities, reporting lines, workflows, and performance expectations. Manage departmental workload, priorities, resources, and delivery schedules. Establish and monitor departmental KPIs. Identify manpower requirements and support recruitment and workforce planning. Evaluate team performance and develop technical and professional capabilities. Mentor and develop engineers and technical staff. Build a high-performing MEP organization capable of supporting multiple projects. Project & Delivery Management Monitor MEP engineering deliverables against approved schedules and project requirements. Ensure timely delivery of design packages and technical documentation. Support project teams during construction and resolve MEP-related technical issues. Review contractor and consultant technical submissions where required. Support commissioning, testing, inspection, and handover activities. Monitor MEP-related project risks and ensure appropriate mitigation actions. Cost & Commercial Awareness Support cost planning and optimization of MEP systems. Review MEP design solutions from a cost and value-engineering perspective. Coordinate with Quantity Surveying and Cost Management teams on MEP costs. Identify opportunities for value engineering without compromising quality, performance, or compliance. Support tendering and technical evaluation of MEP contractors and suppliers when required. Management & Reporting Prepare regular reports covering MEP progress, resources, workload, technical risks, and key issues. Coordinate with senior management and relevant engineering functions in Saudi Arabia. Ensure compliance with company policies, engineering standards, procedures, and quality requirements. Drive continuous improvement in MEP engineering processes, quality, productivity, and technical capability. Required Qualifications & Experience Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related MEP discipline. Minimum 15 years of professional experience in MEP Engineering. Significant experience in MEP design and engineering management. Proven experience leading an MEP department, engineering team, or MEP design office. Strong experience managing multidisciplinary MEP teams. Strong knowledge of HVAC, electrical systems, plumbing, fire protection, and building-services engineering. Proven experience in multidisciplinary design coordination. Experience with BIM and MEP coordination is highly preferred. Strong understanding of applicable engineering codes, standards, and authority requirements. Experience managing engineering resources, workloads, schedules, and performance. Strong leadership, communication, problem-solving, and decision-making skills. Preferred Experience Previous experience as Head of MEP, MEP Director, MEP Manager, Engineering Manager, Senior MEP Manager, or MEP Design Manager. Experience managing large MEP engineering teams. Experience in large-scale commercial, retail, mixed-use, residential, hospitality, or real estate projects. Experience managing both design and construction-stage MEP activities. Experience working with engineering consultants, contractors, developers, and regional organizations. Strong experience with BIM, Revit MEP, Navisworks, and multidisciplinary coordination. Candidate Profile The ideal candidate is a senior MEP engineering leader, not simply a highly experienced mechanical or electrical engineer. The candidate must demonstrate proven responsibility for MEP technical delivery, multidisciplinary coordination, team leadership, engineering quality, project schedules, resource management, and technical problem-solving. The candidate should be capable of leading the entire MEP function and coordinating effectively with Architecture, Structural, BIM, Construction, Quantity Surveying, and other departments. Minimum Experience: 15 years MEP Engineering Experience: Mandatory MEP Leadership Experience: Mandatory Department/Team Management: Mandatory Multidisciplinary Coordination: Mandatory Location: Cairo, Egypt Employment Type: Full-time Workplace: On-site

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Overview</b><br><p>Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes. Your focus will be executing on customer health, consumption excellence, and usage excellence though strong operational delivery practices and commitment to delivering on customer outcomes that build trust. This will mean leveraging Success Programs, that will be delivered through our digital and scale delivery engines driving value in the Unified based contract and allowing CSAMs to drive accelerated and consistent customer outcomes. Leveraging scale resources allows you to further prioritize key stakeholder relationships, be active in the customer's experience with Microsoft and focus on pipeline acceleration.​</p><br><p>Customer health excellence will mean leading with proactive solutions to reduce your customers’ reactive case load. Furthermore.​<br>Some specific focus areas for you include:​</p><br><br><ul><li><p>Leveraging digital, scale, and Success Programs for improved customer outcomes​</p><br></li><li><p>Leadership and customer advocacy​</p><br></li><li><p>Accelerating customer value and AI innovation</p><br></li></ul><br><b>Responsibilities</b><br><p><span>As a Customer Success Account Manager, you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships. The prevailing </span><span>business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. You are front and center with our customers supporting their digital journey and empowering them to achieve </span><span>more!</span>​<br>​<br><span>Key Accountabilities include:</span>​<br>​</p><br><br><ul><li><p><span>H</span><span>elp ensure you maximize all contractual obligations </span><span>Fulfill </span><span>Support contract obligations </span><span>by driving quality planning and delivery of Support services to realize customer business outcomes and overall </span><span>experience with Microsoft solutions.&nbsp;</span>​</p><br></li><li><p><span>Partner with your customer</span><span> and Account Team</span><span> to prioritize and plan customer engagements</span><span> and programs across cloud and on-premise workloads.&nbsp;</span>​</p><br></li><li><p><span>Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization. </span>​</p><br></li><li><p><span>Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs. </span>​</p><br></li><li><p><span>I</span><span>njection point for&nbsp; escalating support calls in addition to tracking them to resolution&nbsp;</span><span>and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions </span><span>as appropriate.&nbsp;</span>​</p><br></li></ul><p>​<br><span>We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together. We stand in awe of what humans dare </span><span>to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.</span></p><br><br><br><b>Qualifications</b><br><p>As the CSAM you will drive acceleration of cloud adoption from Pilot/MVP to production for customers’ cloud engagements by providing cross-engagement oversight, resource orchestration, and blocker escalation in close collaboration with key account team unit members and business partners supporting customer success. ​<br>​</p><br><br><ul><li><p>Experience - 1+ years of success in complex technical engagement management and/or program management required. Prior work experience in a Program Manager or Engagement Manager position focused on&nbsp;Cloud and software/services solution preferred. ​</p><br></li><li><p>Leadership - This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations. The CSAM must show leadership in teams comprised of Microsoft, Partner and customer resources who may be engaged in the delivery of complex solutions for overall customer success.​</p><br></li><li><p>Relationship Building - Proven track record of building relationships with senior customer executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.​</p><br></li><li><p>Program Management - Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail required.​</p><br></li><li><p>Collaboration and Communication - Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Executives, IT management, Database administrators and Data Scientist).​</p><br></li><li><p>Technical - Experience with cloud and hybrid infrastructures, architecture designs, and migrations preferred. Knowledge of market trends and competitive insights preferred. Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs preferred. ​</p><br></li><li><p>Education - Bachelor’s degree or equivalent work experience. Bachelor's degree in Computer Science, Information Technology, Engineering or related field preferred. Certification(s) in the following preferred: ​​</p><br></li><li><p>Technologies: Cloud, mobile, web application development, cloud-native application architecture ​</p><br></li><li><p>Travel required: 0-25%​</p><br></li></ul> <br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><br><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <b><u>requesting accommodations.</u></b></p><br> </div>

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose</h4> <p>The CRM Senior Consultant is responsible for analyzing business requirements, designing, configuring, and implementing Customer Relationship Management (CRM) solutions that support sales, marketing, customer service, and field service processes.</p> <p>The role ensures CRM solutions are aligned with business objectives, enterprise architecture standards, data governance policies, and industry best practices. The CRM Consultant works closely with business stakeholders, solution architects, developers, and project managers to deliver scalable and user-centric CRM platforms.</p> <h4>Job profile</h4> <p><strong>CRM solution design & implementation</strong></p> <ul> <li>Gather and analyze business requirements related to customer engagement, sales, service, and marketing.</li> <li>Assess CRM maturity and business processes: run discovery workshops, map customer journeys, and produce prioritized roadmaps.</li> <li>Configure CRM solutions, workflows, forms, dashboards, and business rules.</li> <li>Design and document functional specifications and user stories.</li> <li>Support integration with ERP, billing, contact center, and third-party systems.</li> <li>Participate in testing, deployment, and post-go-live support.</li> <li>Recommend process improvements and CRM optimization opportunities.</li> <li>Implementation and configuration: configure objects, workflows, automation, forms, and UI; develop customizations when needed.</li> <li>Integration and data migration: plan and execute migrations, ETL/ELT, and integrations with ERP, marketing automation, and analytics platforms.</li> <li>Change management and adoption: create training, run user acceptance testing, and drive adoption through role based enablement.</li> <li>Solution design and architecture: design CRM data models, integrations, and security/permission models aligned to business goals.</li> </ul> <p><strong>Project management</strong></p> <ul> <li>Estimate effort and support project planning activities.</li> <li>Deliver assigned workstreams within agreed scope, schedule, and quality targets.</li> <li>Maintain project documentation and configuration records.</li> <li>Support user acceptance testing and issue resolution.</li> <li>Proactively identify opportunities for continuous improvement in CRM delivery processes.</li> </ul> <p><strong>Stakeholder management</strong></p> <ul> <li>Collaborate with internal teams and customer stakeholders to ensure effective communication and teamwork.</li> <li>Support customer engagements, workshops, and technical discussions.</li> <li>Drive innovation by exploring and adopting modern data platform tools and methodologies.</li> </ul> <p><strong>Risk management</strong></p> <ul> <li>Identify and mitigate risks throughout the delivery lifecycle.</li> </ul> <p><strong>Compliance & auditing</strong></p> <ul> <li>Ensure the CRM projects delivery aligns with the relevant regulations, compliance frameworks and industry standards.</li> </ul> <h4>Core competencies, knowledge and experience</h4> <ul> <li>8 - 10 years of experience in CRM consulting and implementation.</li> <li>Strong understanding of customer lifecycle processes (Lead-to-Cash, Service-to-Resolution, Marketing-to-Lead).</li> <li>Experience gathering requirements and translating them into system designs.</li> <li>Knowledge of customer data management and CRM reporting.</li> <li>Strong analytical, communication, and facilitation skills.</li> <li>Experience working in Agile and project delivery environments.</li> <li>Excellent command of English.</li> <li>Data quality & governance: master data management, deduplication, consent management, and GDPR/PDPL awareness.</li> <li>Project delivery: full lifecycle CRM implementations, agile delivery, UAT, and release management.</li> <li>Consulting skills: workshop facilitation, requirements elicitation, solution documentation, and client-facing communication.</li> </ul> <h4>Must have technical / professional qualifications</h4> <ul> <li>Platform expertise: deep hands on experience with Odoo, Salesforce, Microsoft Dynamics 365, or HubSpot; ability to recommend the right platform for client needs.</li> <li>Functional domain knowledge: sales, service, marketing automation, customer service processes, and customer data management.</li> <li>Technical skills: strong data modeling, API/integration experience (REST/SOAP), familiarity with middleware (MuleSoft, Azure Logic Apps), and basic scripting (JavaScript, Apex, C#).</li> <li>Platform certification: at least one of Salesforce Administrator/Consultant, Microsoft Dynamics 365 / Odoo / Functional/Technical, or HubSpot Certification.</li> <li>Proven portfolio: case studies or references demonstrating CRM design, migration, and adoption outcomes.</li> <li>Strong SQL and data handling skills; familiarity with integration tools and middleware.</li> <li>Consulting skills: scoping, proposal writing, client workshops, and stakeholder influence.</li> </ul> <h4>Not a perfect fit?</h4> <p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p> <h4>Who we are</h4> <p>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.</p> <p>Together we can.</p></p><p></p>

JOB PURPOSEThe Senior Executive - Omnichannel Operations is a senior operational executor, responsible for the day-to-day delivery, support, and monitoring of omnichannel technology channels, integrations, and payment capabilities, the role supports the management of omnichannel vendor integrations including Buy Now Pay Later, marketplace, and payment gateway platforms across MAGRABi's active markets. The role exists to ensure that platforms and vendor integrations run reliably, issues are escalated and resolved promptly, delivery tasks are completed on time, and operational processes are followed consistently.<br>Qualifications and Education:▪ Bachelor's degree in Computer Science, Information Technology, Business, or a related field▪ Relevant technical or operational certification is a plus<br>Experience▪ 3-5 years of experience in omnichannel operations, digital support, or e Commerce platform operations▪ Working knowledge of e Commerce platforms Saleor, Shopify, or equivalent and familiarity with Order Management System platforms (Macula or equivalent), point of sale integration, and marketplace connectivity▪ Exposure to Buy Now Pay Later integrations or payment technology platforms, with hands-on operational experience is preferred▪ Multi-country retail or e Commerce operations experience is a plus; GCC or MENA market experience is a strong advantage<br>JOB RESPONSIBILITIES• Maintain day-to-day stability and availability across Saleor eCommerce (MAGRABi.com), Macula Order Management System, point of sale, marketplace channels, and click and collect: monitor performance, run proactive alerting and first-line incident response, and escalate to the Manager, Digital Product for root-cause resolution• Support Buy Now Pay Later vendor integrations (Tabby, Tamara, and others): monitor stability, track settlement reconciliation, flag service level agreement issues, and support new provider onboarding through testing, documentation, and user acceptance testing.• Manage gift card programme operations: platform configuration, redemption tracking, and reconciliation reporting• Monitor marketplace integrations to ensure product data feeds, order flows, and settlement runaccurately; resolve errors promptly• Support online payment gateway operations: monitor integration health and transaction performance, assist with settlement reconciliation.• Support omnichannel feature delivery across click and collect, returns and exchanges, and loyaltyintegration through testing, documentation, and cross-team coordination• Maintain process documentation for omnichannel workflows, covering current-state records and standard operating procedures• Coordinate with the Data & Artificial Intelligence team on omnichannel feeds into Snowflake, keeping order, returns, and payment data clean, timely, and complete IV.

Strategic Procurement & Sourcing Specialist – Data Center Projects Location: Egypt Employment Type: Full-time Travel: International travel may be required About the Role We are looking for an experienced Strategic Procurement & Sourcing Specialist to support procurement and sourcing activities for Data Center and infrastructure projects. The ideal candidate will have a strong background in procurement, strategic sourcing, supplier management, commercial negotiations, and cost control, with relevant experience in Data Center construction, MEP, equipment installation, and related infrastructure. Key Responsibilities Manage and support end-to-end procurement and strategic sourcing activities. Identify, qualify, evaluate, select, and develop suppliers in line with project requirements. Support supplier and component qualification processes. Manage supplier performance, delivery, cost, quality, and commercial risks. Participate in procurement process development and continuous improvement. Conduct market analysis and support cost-control initiatives. Lead or support commercial negotiations with suppliers and business partners. Review and negotiate commercial terms, contracts, and applicable terms & conditions. Support international sourcing and cross-border trade activities. Analyze supplier costs, financial information, and commercial data to support negotiations and risk assessment. Work closely with internal stakeholders, suppliers, and project teams to ensure procurement requirements are delivered effectively. Identify potential procurement and supplier risks and develop appropriate solutions. Support procurement activities related to Data Center construction and infrastructure projects. Key Requirements3+ years of experience in Procurement, Strategic Sourcing, Supplier Management, or a related field. Relevant experience in Data Center, MEP, construction, infrastructure, or technical projects. Experience with supplier qualification, selection, evaluation, and development. Strong understanding of cost control, delivery management, supplier performance, and market analysis. Experience with procurement of MEP materials, equipment, generators, electrical panels, steel structures, and related materials. Strong knowledge of commercial negotiations, contracts, international trade, and supplier terms & conditions. Good understanding of financial analysis and cost accounting. Ability to review financial and commercial information and apply it to negotiation, cost analysis, and risk assessment. Familiarity with relevant procurement and business processes and systems. Strong risk management, analytical, negotiation, and problem-solving skills. Good communication and stakeholder-management skills. Willingness to travel internationally. Preferred Experience Experience with WL/MW/TK projects and a strong understanding of their delivery processes, cost control, supplier management, and related services will be highly valued. What We’re Looking For We are looking for a commercially minded procurement professional who can combine strategic sourcing, supplier management, financial analysis, and technical project knowledge to support successful procurement outcomes.

WE’RE HIRING | PROJECT COORDINATORADC – Architecture Design Consultant Department: Project Management<br>About ADCArchitecture Design Consultant (ADC) is a multidisciplinary Egyptian consultancy firm operating since 2013, delivering projects across Egypt, KSA, UAE, Rwanda, and Oman. At ADC, we have built our reputation through the consistent delivery of innovative, creative, high-quality, and sustainable design solutions. Our multidisciplinary services span Urban Planning, Architecture, Interior Design, MEP Design, Landscape Design, Construction Management, and Construction Supervision, supported by advanced visualization and digital design capabilities, including BIM Modeling, 3D visualization, and photo-realistic rendering.<br>The Opportunity We are looking for a motivated and detail-oriented Project Coordinator to join our Project Management team. In this role, you will support the successful coordination and delivery of multidisciplinary projects by connecting teams, tracking progress and deliverables, maintaining accurate project information, and ensuring effective communication among internal and external stakeholders.<br>Your Key Responsibilities• Coordinate daily project activities across Architecture, Structural, MEP, BIM, and other project teams.• Follow up on project tasks, deliverables, milestones, and deadlines.• Assist in updating project schedules and monitoring overall progress.• Identify and escalate delays, risks, and coordination issues to senior project team members.• Maintain organized and accurate project documents, correspondence, records, and logs.• Prepare meeting agendas and follow up on action items.• Track project submissions, reviews, approvals, and document status.• Support the preparation of weekly and monthly project progress reports.• Facilitate communication between internal departments, consultants, clients, and external stakeholders.• Support project coordination meetings and ensure information is communicated to the relevant teams.• Support compliance with ADC’s project management processes, quality standards, and reporting requirements.• Learn and apply ADC’s project management procedures, templates, and digital tools.• Participate in training and development opportunities to strengthen project coordination and management capabilities.<br>Qualifications • Bachelor’s degree in architecture or a related field. Experience • 2–3 years of experience in project coordination, project administration, or an engineering consultancy environment.• Fresh graduates with relevant internship experience are also encouraged to apply. • Experience or exposure to multidisciplinary engineering and design projects is an advantage.<br> If you’re organized, proactive, eager to learn, and passionate about building a career in Project Management, we’d love to hear from you.<br>Apply and take your next career step with ADC. For more information and inquiries: inasshanan@adc-arch.com

About Bosta: <br>Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.<br><br>We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.<br><br>About the Role:<br>The Sales Executive plays a key role in driving Bosta’s growth by acquiring and activating new merchants. This position focuses on prospecting, pitching, and closing small to mid-tier clients while maintaining strong relationships that support long-term retention. It is an individual contributor role designed to develop strong sales fundamentals and serve as the foundation<br><br>for future growth into senior commercial roles.<br><br>Job code:<br>N-B-2025COMM-162<br><br>Job Responsibilities<br><br>Generate new business opportunities through research, cold outreach, and networking Conduct meetings and product demos with prospective merchants to present Bosta’s solutions effectively Manage the full sales cycle — from lead generation to deal closure — to achieve monthly and quarterly targets Maintain accurate records of sales activities, opportunities, and pipeline updates in the CRMGather market insights on customer needs, trends, and competitor offerings to enhance team strategy Collaborate with Marketing, Onboarding, and Operations teams to ensure seamless merchant activation Proactively contribute feedback and ideas to improve sales processes and performance<br><br><br><br><br>Job Qualifications: <br><br>Experience: 1–2 years in B2B sales, preferably in logistics, e-commerce, or technology-driven services Proven ability to meet or exceed sales targets and manage multiple leads simultaneously Strong communication and negotiation skills with a persuasive, energetic approach Comfortable working in a fast-paced, target-driven environment Self-motivated, eager to learn, and growth-oriented — aspiring to advance into a Senior Sales Executive role Proficient in CRM tools and Google Workspace Very good command of English (spoken and written)<br><br><br><br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Talent 360 is hiring a Jr.<br> Structural Design Engineer to join our team.<br> This is a full-time opportunity for a skilled Structural Design Engineer who is passionate about delivering safe, efficient, and innovative structural solutions.<br> The ideal candidate has experience in engineering consultancy projects and enjoys collaborating with multidisciplinary teams to deliver high-quality engineering designs.<br> About the Role As a Structural Design Engineer at Talent 360, you will be responsible for designing and analyzing structural systems for a variety of projects while ensuring compliance with engineering standards, project requirements, and applicable building codes.<br> You will contribute to project delivery through technical expertise, coordination, and high-quality engineering documentation.<br> Key Responsibilities Perform structural design and analysis for reinforced concrete and steel structures across a variety of building and infrastructure projects.<br> Develop structural models and engineering calculations using industry-standard software.<br> Prepare and review structural drawings, design reports, calculations, and technical documentation.<br> Coordinate with architectural, MEP, and multidisciplinary teams to ensure integrated project delivery.<br> Ensure all structural designs comply with local and international design codes, standards, and project specifications.<br> Participate in BIM coordination and contribute to the development of accurate structural models.<br> Conduct engineering calculations and support QA/QC reviews to ensure design accuracy and quality.<br> Participate in site visits, inspections, and provide technical support during construction when required.<br> Assist in resolving technical design challenges and provide practical engineering solutions.<br> Maintain accurate project documentation and support project delivery within established timelines.<br> What We Offer Medical insurance Social insurance Opportunity to work on diverse, high-impact projects Career growth and development opportunities Bachelor's degree in Civil Engineering.<br> 1–3 years of experience in Structural Design Engineering.<br> Experience within an engineering consultancy environment is preferred.<br> Strong knowledge of reinforced concrete and steel structure design.<br> Proficiency in BIM workflows and Autodesk Revit.<br> Strong experience using ETABS, SAFE, SAP2000, and Microsoft Office.<br> Good understanding of structural analysis, engineering standards, and building codes.<br> Strong analytical, technical, and problem-solving skills.<br> Excellent communication and coordination skills with multidisciplinary teams.<br> Ability to manage multiple design tasks and meet project deadlines.<br> Work Details Company: Talent 360 Employment Type: Full-time Work Model: On-site Location: El Mohandeseen Working Days: Sunday to Thursday Working Hours: 9:00 AM – 6:00 PM</span> </div>

Research Manager (Market research) Department: Professional Services Location: Egypt<br>Job Summary We are seeking an experienced, hands-on market research professional to lead the end-to-end delivery of primary research projects — from research design through to final reporting and client presentation. The ideal candidate brings agency-side experience across the full research lifecycle, with strong capabilities in both qualitative and quantitative methodologies. The Research Manager will support studies and own them in close collaboration with their peers and the client across the whole project lifecycle: pre-fieldwork (research design, sampling, and questionnaire design), fieldwork (data collection and quality checks, conducting expert interviews, IDIs and FGDs) and post-fieldwork activities (quant/qual data analysis, reporting and delivering evidence-based outputs). As part of Evalueserve’s Market Research Practice, the Research Manager will contribute to a team that blends human expertise, automation, and strategic insight to answer crucial business questions through complex, high stakes, multi-market and multi-stakeholder projects for clients across the Professional Services sector (law firms, real estate, education, consulting and advisory, etc.).<br>Key Responsibilities Collaborate with team members and provide support on quant/qual research design aligned with client business objectives and research questions. This might include support in building client proposals and responding to RFPs/RFQs. Provide advice on sample design, representativity, statistical testing strategy, methodology selection (online, CATI, F2F), and interpretation of results. Support in instrument development:Develop, review and refine survey questionnaires – including routing logics, scale selection, and question wording, ensuring alignment with client goals. Create structured or semi-structured discussion guides for qualitative methods (IDIs, FGDs, roundtables), adapting the structure and probing techniques to different stakeholder audiences and cultural contexts. Support in the moderation of IDIs, FGDs, roundtables and expert interviews across B2C, B2B and B2G stakeholders and multiple geographies. Synthesize qualitative data into thematic frameworks, develop code frames/taxonomies, and extract rich, evidence-based insights from transcripts. Oversee the full execution of surveys – from scripting and soft-launch through fieldwork closure – by closely collaborating with the fieldwork manager and vendor manager. Co-design the analysis plan with the data analyst by defining the analytical framework, key splits, statistical tests, and output formats before analysis begins. Maintain a strong conceptual understanding of market research analytical techniques to ensure the right methods are correctly deployed, without necessarily executing them (significance testing, regression, segmentation, Max Diff, conjoint, pricing methodologies) Translate complex findings into clear, client-ready narratives, executive summaries, charts, infographics and Power Point reports. Develop actionable, insight-led recommendations, going beyond data description to strategic implications for the client. Ensure all deliverables meet methodological standards and are contextualized appropriately for the target audience (e.g., policy makers, executives, internal teams). Support and independently manage projects from kick-off to delivery, including timeline planning, resource coordination and budget tracking. Coordinate with all team members (solution architects, fieldwork managers, vendor managers, and data analysts) to ensure projects are delivered on time and according to the business requirements set out at the beginning of the project. Define and manage project scope, deliverables, and feedback cycles with clients and internal stakeholders. Identify risks, proactively communicate them to the client and implement the right risk mitigation solutions. Serve as the day-to-day client contact by managing expectations, presenting findings, leading debrief sessions, and handling feedback cycles.<br>Core Competencies Comfortable owning every stage from brief to debrief, for qualitative, quantitative, and mixed-methods studies. Strong conceptual understanding of survey data structures, questionnaire logic, analytical methods, and common market research outputs. Ability to critically review quantitative outputs and provide clear, constructive feedback to peers. Ability to synthesize qualitative and quantitative findings into cohesive, evidence-based narratives. Excellent client-facing communication skills — able to present confidently, manage expectations, and translate technical concepts for non-technical audiences. Strong project management skills — highly organized, deadline-driven, and able to juggle multiple workstreams. Proactive problem-solver — anticipates issues, flags risks, and proposes solutions. Cross-cultural sensitivity and experience working across international markets.<br>Required Qualifications Bachelor's Degree (or higher) in Marketing, Sociology, Psychology, Economics, Statistics, Political Science, or a related field. Minimum of 7-10 years of hands-on experience in primary market research within a market research agency. Excellent written and spoken English proficiency. Demonstrated experience managing the full project lifecycle — from research design, questionnaire/discussion guide creation, fieldwork management, analysis oversight, reporting, to client delivery. Proven moderation experience — IDIs, focus groups, or roundtables (online and/or face-to-face). Proficiency in Excel (advanced) and Power Point (report-ready outputs).

<p><strong>Company Description</strong> JAZ Hotel Group is the hospitality arm of Travco Group International, Egypt’s largest travel conglomerate, offering distinctive stays and curated experiences across premier destinations. The group’s portfolio spans serene retreats, elevated escapes, and vibrant resorts, all designed to create meaningful, personal moments for guests. Through a strong focus on warmth, comfort, and authentic service, JAZ Hotel Group consistently redefines luxury hospitality in Egypt and beyond. Its brands, including JAZ Elite, JAZ, JAZ Neo, Steigenberger and Iberotel cater to diverse guest preferences while maintaining a shared commitment to exceptional, memorable experiences.</p><p><strong>Role Description</strong> The Spa Manager is a full-time, on-site role based at a luxury spa in one of JAZ Hotel Group's hotels. This role oversees daily spa operations, including scheduling, staff supervision, and ensuring adherence to brand standards and health and safety guidelines. The Spa Manager monitors service delivery, resolves guest concerns, and implements initiatives to enhance guest satisfaction and loyalty. Responsibilities also include managing spa inventory, supporting budget planning, tracking revenue and costs, and developing promotions in coordination with hotel leadership. The role collaborates closely with therapists and reception teams to maintain a welcoming atmosphere, consistent service quality, and a strong focus on wellness and relaxation.</p><p><strong>Qualifications</strong></p><ul><li>Candidates should possess strong Spa Management skills, including staff supervision, operational oversight, and service quality assurance.</li><li>Candidates should possess Customer Satisfaction and Customer Service skills to handle guest requests, feedback, and personalized experience delivery.</li><li>Candidates should possess Budgeting skills to manage spa finances, control costs, and support revenue growth.</li><li>Candidates should possess Skin Care knowledge to understand treatment offerings and support professional standards for spa services.</li><li>Relevant qualifications such as a diploma or certification in spa management, hospitality, or wellness are beneficial.</li><li>Experience in luxury hospitality or spa environments, strong communication skills in English (Arabic and Russian languages are an advantage), and the ability to lead diverse teams are highly valued.</li><li>Demonstrated organizational skills, attention to detail, and a commitment to guest well-being and safety are essential.</li></ul>

<p><b>Overview</b></p><p><br></p><p>&nbsp;The People experience &amp; operations Senior Associate will be responsible for administering benefits processes and transactions to be completed for the respective process based on the agreed service catalog and SLAs under direct supervision of the manager. The role requires strong process orientation and SLA adherence experience.</p><h4><b><br></b></h4><h4><b>Responsibilities</b></h4><p>Act as the authorized person with the Telecom provider<br>Responsible for the end-to-end telecom services include Sim cards, USBs activation/deactivation, roaming services, internet bundles management,,, etc<br>Ensure consistent updates on enrollee list with new hires and resignations in accordance with the Telecom policy<br>Manage the Telecom AOP through invoices consumption review and reporting.<br>Partner with the Total Rewards team with regards to policy updates and vendor bidding choices in terms of operational performance.<br>Responsible for handling comments, complaints and queries raised from client side in a satisfactory manner.<br>Ensure monthly review and submission of claims payments to payroll for monthly cycle inclusion.<br>Manage benefits systems for Egypt employees, including budget allocations and claims processing.<br>Provide insights and analysis on benefits system consumption and provide the supporting reports needed to finance for cost allocation perspective.<br>Ensure streamlined benefits management process from technical, functional, and customer perspectives in decision-making related to entitlements, eligibility and system integration.<br>Review, validate, and process invoices in alignment with contractual terms.<br>Ensure accurate transaction tracking and consistent service delivery across all benefits processes.<br>Maintain and update the knowledge management platform with relevant process documentation.<br>Monitor and report on service delivery against SLAs/KPIs, driving continuous improvement initiatives.<br>Collaborate with internal teams to enhance customer satisfaction through process optimization and service excellence.</p><p><strong>Desired Candidate Profile</strong></p><h4><b>Qualifications</b></h4><p>HR Shared Services process and SLA management experience: 0-1 years.<br>Service management and ticket management system experience<br>Customer orientation<br>Process management and continuous improvement with a focus on optimization and productivity<br>Technical / Functional Skills &amp; Knowledge of HR Tools and Interfaces<br>High level of accuracy and attention to details</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview The People experience &amp; operations Senior Associate will be responsible for administering benefits processes and transactions to be completed for the respective process based on the agreed service catalog and SLAs under direct supervision of the manager. The role requires strong process orientation and SLA adherence experience. Responsibilities Act as the authorized person with the Telecom provider Responsible for the end-to-end telecom services include Sim cards, USBs activation/deactivation, roaming services, internet bundles management,,, etc Ensure consistent updates on enrollee list with new hires and resignations in accordance with the Telecom policy Manage the Telecom AOP through invoices consumption review and reporting. Partner with the Total Rewards team with regards to policy updates and vendor bidding choices in terms of operational performance. Responsible for handling comments, complaints and queries raised from client side in a satisfactory manner. Ensure monthly review and submission of claims payments to payroll for monthly cycle inclusion. Manage benefits systems for Egypt employees, including budget allocations and claims processing. Provide insights and analysis on benefits system consumption and provide the supporting reports needed to finance for cost allocation perspective. Ensure streamlined benefits management process from technical, functional, and customer perspectives in decision-making related to entitlements, eligibility and system integration. Review, validate, and process invoices in alignment with contractual terms. Ensure accurate transaction tracking and consistent service delivery across all benefits processes. Maintain and update the knowledge management platform with relevant process documentation. Monitor and report on service delivery against SLAs/KPIs, driving continuous improvement initiatives. Collaborate with internal teams to enhance customer satisfaction through process optimization and service excellence. Qualifications HR Shared Services process and SLA management experience: 0-1 years. Service management and ticket management system experience Customer orientation Process management and continuous improvement with a focus on optimization and productivity Technical / Functional Skills &amp; Knowledge of HR Tools and Interfaces High level of accuracy and attention to details</p> </div>

<strong>Overview<br><br></strong>The People experience &amp; operations Senior Associate will be responsible for administering benefits processes and transactions to be completed for the respective process based on the agreed service catalog and SLAs under direct supervision of the manager. The role requires strong process orientation and SLA adherence experience.<br><br><strong>Responsibilities<br><br></strong><ul><li>Act as the authorized person with the Telecom provider </li><li>Responsible for the end-to-end telecom services include Sim cards, USBs activation/deactivation, roaming services, internet bundles management,,, etc </li><li>Ensure consistent updates on enrollee list with new hires and resignations in accordance with the Telecom policy </li><li>Manage the Telecom AOP through invoices consumption review and reporting. </li><li>Partner with the Total Rewards team with regards to policy updates and vendor bidding choices in terms of operational performance. </li><li>Responsible for handling comments, complaints and queries raised from client side in a satisfactory manner. </li><li>Ensure monthly review and submission of claims payments to payroll for monthly cycle inclusion. </li><li>Manage benefits systems for Egypt employees, including budget allocations and claims processing. </li><li>Provide insights and analysis on benefits system consumption and provide the supporting reports needed to finance for cost allocation perspective. </li><li>Ensure streamlined benefits management process from technical, functional, and customer perspectives in decision-making related to entitlements, eligibility and system integration. </li><li>Review, validate, and process invoices in alignment with contractual terms. </li><li>Ensure accurate transaction tracking and consistent service delivery across all benefits processes. </li><li>Maintain and update the knowledge management platform with relevant process documentation. </li><li>Monitor and report on service delivery against SLAs/KPIs, driving continuous improvement initiatives.</li><li>Collaborate with internal teams to enhance customer satisfaction through process optimization and service excellence.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>HR Shared Services process and SLA management experience: 0-1 years.</li><li>Service management and ticket management system experience </li><li>Customer orientation </li><li>Process management and continuous improvement with a focus on optimization and productivity</li><li>Technical / Functional Skills &amp; Knowledge of HR Tools and Interfaces</li><li>High level of accuracy and attention to details</li></ul>

<ul><li>Maintain project and job schedules using Simpro, coordinating crew availability, travel, and equipment bookings.</li><li>Track upcoming site activities and identify scheduling conflicts, resourcing gaps, or equipment clashes.</li><li>Interpret project programmes, scopes of work, and technical deliverable schedules to support effective sequencing and planning.</li><li>Act as the first point of contact for routine client, subcontractor, and network operator scheduling/status queries.</li><li>Coordinate communication between field teams, project stakeholders, and Egypt-based technical support teams.</li><li>Track outstanding deliverables including ITPs, test reports, transmittals, and as-built markups.</li><li>Maintain transmittal registers and organised project documentation folders with proper version control.</li><li>Review drawings, single-line diagrams, and scopes of work to ensure deliverables align with project requirements.</li><li>Maintain accurate Simpro job records, timesheets, and job-costing data.</li><li>Coordinate invoicing, purchase orders, and active-job account matters with the relevant internal teams.</li><li>Support onboarding documentation and training bookings for new hires.</li><li>Prepare weekly status reports covering active jobs, schedules, blockers, and outstanding documentation.</li></ul><h4>Requirements</h4><ul><li>Background in project engineering or technical project coordination, ideally within electrical, construction, industrial, or similar engineering environments.</li><li>Experience coordinating or supporting delivery of technical projects, with a working understanding of: Scopes of work, Technical drawings, Project programmes, Technical deliverables</li><li>Strong organizational skills with the ability to manage multiple jobs and schedules simultaneously.</li><li>Strong written and spoken English.</li><li>Experience communicating directly with clients and subcontractors.</li><li>Proficiency with job-management/ERP systems; Simpro experience is highly preferred.</li><li>Strong Microsoft 365 skills, including Outlook, Excel, and SharePoint.</li></ul><p><strong>Desired Candidate Profile</strong></p><h4>Requirements</h4><ul><li>Background in project engineering or technical project coordination, ideally within electrical, construction, industrial, or similar engineering environments.</li><li>Experience coordinating or supporting delivery of technical projects, with a working understanding of: Scopes of work, Technical drawings, Project programmes, Technical deliverables</li><li>Strong organizational skills with the ability to manage multiple jobs and schedules simultaneously.</li><li>Strong written and spoken English.</li><li>Experience communicating directly with clients and subcontractors.</li><li>Proficiency with job-management/ERP systems; Simpro experience is highly preferred.</li><li>Strong Microsoft 365 skills, including Outlook, Excel, and SharePoint.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We’re expanding our team within Amazon Operations! If you’re interested in joining a business where you can have fun, achieve amazing results and put smiles on people’s faces, this could be the role for you.<br>You will oversee the shift management in one of our first mile fulfillment centers, middle mile sortation centers or final mile delivery stations. Our Operations Specialists drive the pulse of our operations on the ground and play a key role in getting our customers’ orders out to them in every step of the chain.<br>This is a varied, challenging role and every day is different!<br>Key job responsibilities<br>• Candidate has to work on-site in EG for the role of delivery station supervisor.<br>• Create and cultivate a safe working environment by identifying safety opportunities across your work area.<br>• Manage and train our Associates to help deliver the best service for our customers.<br>• Ensure that customer orders are fulfilled in line with quality and safety guidelines.<br>• Continuously provide critical shift related information to frontline management and operators.<br>• Adjust labor allocation throughout your shifts to meet and exceed plans and forecasts.<br>• Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training.<br>• Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization.<br>- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience<br>- Experience with Microsoft Office products and applications<br>- Speak, write, and read fluently in English<br>- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization<br>- Experience in team management<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>