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Job Summary We are looking for a Development Specialist to join our application development team and contribute to the design, development, configuration, testing, integration, and deployment of modern business applications. The role will focus on developing and configuring solutions using Microsoft technologies, Next.js, React Native, Dynamics 365, Power Apps, Power Automate, Dataverse, REST/Graph QL APIs, Azure services, and Azure Dev Ops/Git. The successful candidate will work closely with technical and functional teams to translate approved designs and requirements into high-quality, scalable application components. The role will also be responsible for unit testing, defect resolution, technical documentation, integration support, and release readiness throughout the software delivery lifecycle.<br>Key Responsibilities Application Development & Configuration Develop, configure, customize, and maintain application components based on approved technical and functional designs. Build modern web and business applications using technologies such as Next.js, React, Sitecore, React Native, Dynamics 365, Microsoft Power Platform, and Dataverse. Develop and configure Power Apps and Power Automate solutions to support business processes and automation requirements. Develop and integrate REST and Graph QL APIs and ensure effective communication between applications and external/internal systems. Implement application components using established development standards, coding guidelines, and architecture principles. Translate functional requirements and technical specifications into reliable and maintainable solutions. Participate in application integration activities across multiple systems and platforms. Support Azure-based application components and services as required. Testing & Quality Assurance Perform comprehensive unit testing of developed and configured application components. Prepare and execute unit test cases based on technical and functional requirements. Identify, troubleshoot, and resolve technical issues during development and testing. Support integration testing and defect resolution activities. Ensure developed solutions meet agreed functional, technical, performance, security, and quality standards. Conduct code reviews and apply development best practices where applicable. Ensure fixes and enhancements do not negatively impact existing functionality. Defect Resolution & Production Support Investigate application defects and identify root causes. Resolve technical defects within agreed timelines and support the testing team during defect validation. Analyze issues across application, API, integration, and platform layers. Support troubleshooting activities across development, test, and production environments as required. Provide technical input to incident and problem resolution activities. Document identified issues, resolutions, and technical findings. Integration & Release Readiness Support application integration activities across different platforms and systems. Coordinate with development, testing, architecture, infrastructure, and functional teams to ensure successful integration. Prepare application components for deployment and release. Support release readiness activities, including technical validation, deployment preparation, and resolution of outstanding technical issues. Ensure required technical documentation, configuration details, and deployment information are completed before release. Support post-release validation and issue resolution when required. Source Control & Dev Ops Use Azure Dev Ops and Git for source code management, version control, and collaboration. Follow established branching, pull request, code review, and version control practices. Support CI/CD and deployment activities as required. Maintain proper versioning and traceability of application changes. Collaborate with the wider development team through Azure Dev Ops boards, repositories, pipelines, and related tools. Technical Documentation Prepare and maintain technical documentation related to developed solutions. Document application configurations, integrations, APIs, technical changes, and troubleshooting procedures. Ensure technical documentation is accurate, complete, and maintained throughout the application lifecycle. Contribute to knowledge-sharing activities and technical repositories. Collaboration Work closely with business analysts, functional consultants, solution architects, developers, testers, project managers, and other stakeholders. Participate in technical discussions and provide input on solution implementation. Clarify technical requirements and identify potential implementation challenges early. Collaborate with team members to resolve complex technical issues. Contribute to continuous improvement of development processes, standards, and practices.<br>Required Technical Skills Microsoft & Power Platform Microsoft Power Apps Microsoft Power Automate Microsoft Dataverse Dynamics 365Microsoft Azure services Experience with Microsoft technology ecosystems and enterprise application development Web & Application Development Next.js React / React-based development Sitecore React Native Modern web application development principles Responsive and component-based application development API & Integration REST APIsGraph QL APIsAPI integration and consumption Understanding of authentication, authorization, data exchange, and integration patterns Experience working with distributed applications and system integrations Dev Ops & Source Control Azure Dev Ops Git Source control and branching strategies Pull requests and code reviews CI/CD concepts and deployment processes Development & Testing Application configuration and customization Unit testing Debugging and troubleshooting Defect analysis and resolution Code quality and development best practices Technical documentation<br>Education & Experience Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field. Relevant professional experience in application development, software engineering, or a similar technical role. Hands-on experience with one or more of the following: Next.js, React, Sitecore, React Native, Dynamics 365, Power Apps, Power Automate, Dataverse, REST APIs, Graph QL, and Azure. Experience working with Azure Dev Ops and Git. Experience in enterprise application development and system integration is preferred. Experience working within structured software development and delivery methodologies is preferred.<br>Preferred Qualifications Microsoft certifications related to Power Platform, Dynamics 365, Azure, or application development. Experience working on large-scale enterprise or government projects. Experience with Agile/Scrum development environments. Understanding of application architecture and integration patterns. Experience supporting applications through development, testing, deployment, and production stages. Experience working with CI/CD pipelines and Azure cloud services.<br>Behavioral & Soft Skills Problem Solving Strong analytical and troubleshooting skills. Ability to identify root causes and develop practical technical solutions. Ability to handle complex technical issues in a structured manner. Collaboration Strong teamwork and communication skills. Ability to work effectively with both technical and non-technical stakeholders. Willingness to share knowledge and support team members. Learning Agility Ability and willingness to learn new technologies, platforms, and development frameworks. Comfortable working across different Microsoft and modern application technologies. Ability to adapt to changing technical requirements and project priorities. Attention to Detail Strong focus on code quality, testing, documentation, and technical accuracy. Ability to identify potential issues before they impact delivery. Accountability Takes ownership of assigned deliverables and technical issues. Meets agreed timelines and quality expectations. Proactively communicates risks, blockers, and dependencies. Follows established development, security, quality, and delivery standards.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software. Imagine owning the web portals that connect Siemens employees worldwide to critical enterprise services—licensing, business integrations, software delivery, and analytics. As Technical Product Manager for Foundational Technologies, you'll lead the product strategy for internal portals that enable seamless discovery, onboarding, and management of these services. You'll lead your portal development team while partnering closely with the product managers who own licensing, integrations, software delivery, and analytics services—as well as architecture, quality assurance, UX, and security teams—to translate their capabilities into intuitive, user-centric portal experiences that drive measurable impact across the Siemens Xcelerator portfolio and in support of the ONE Tech Company program. This is a high-visibility role where you'll modernize how Siemens employees access and leverage foundational services, optimize user workflows, and accelerate digital transformation—all while working in a collaborative, growth-focused culture that values curiosity, integrity, and results. Your Impact &amp; Key Responsibilities Define and drive the portal roadmap for foundational services (licensing, integrations, software delivery, analytics). Partner with service PMs and cross-functional teams to translate capabilities into intuitive portal features. Conduct user research to identify pain points and prioritize portal improvements. Own end-to-end portal UX from discovery and onboarding to API integration and self-service dashboards. Monitor KPIs and user feedback to continuously improve adoption, usability, and business value. What We're Looking For 5+ years in Technical Product Management with portal, platform, or enterprise tool experience. Strong grasp of web technologies (APIs, microservices, cloud) and UX best practices. Experience collaborating across matrixed organizations with diverse stakeholders and leading cross-functional teams. Proven success delivering portals that drive user adoption and satisfaction. Familiar with Jira is a major asset. Excellent communication skills to bridge technical and business audiences. Fluent English for effective global team collaboration. Bachelor's degree in Computer Science, Engineering, Information Systems, or related field. The salary range for this position is $44,000 to $60,000 and this role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate’s job-related skills, experience, and relevant education/training. Siemens offers health and wellness benefits to employees; you can access the benefits available in your country via the link: Benefits | Siemens Digital Industries Software Ready to make an impact? If you're excited to shape how Siemens employees discover and access foundational services through world-class portal experiences, we'd love to hear from you. Please apply through Siemens Careers with your resume and a short note on your relevant portal and enterprise-tool product experience. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. #LI-PLM #LI-Hybrid #SWSaaS</span> </div>

At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.<br><br>As guided by Our Credo, Johnson &amp; Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson &amp; Johnson, we respect the diversity and dignity of our employees and recognize their merit.<br><br><strong>Job Function<br><br></strong>Customer Management<br><br><strong>Job Sub Function<br><br></strong>Non-Technical Customer Service<br><br><strong>Job Category<br><br></strong>Professional<br><br><strong>All Job Posting Locations:<br><br></strong>Cairo, Egypt<br><br><strong>Job Description<br><br></strong><strong>Global Customer Solutions Team Leader – Gulf + RoMEA<br><br></strong>Johnson &amp; Johnson MedTech | Distributor Markets<br><br>Role Overview<br><br>The Global Customer Solutions Team Leader is responsible for leading day-to-day customer service operations across Gulf and Rest of Middle East &amp; Africa (RoMEA), where business is primarily conducted through distributors. The role combines operational leadership, people management and transformation delivery to provide consistent, high-quality service across markets.<br><br>The Team Leader will move the organization from reactive issue handling to proactive, insight-led customer and distributor management. This includes anticipating risks, addressing root causes, improving visibility and creating sustainable solutions before issues escalate.<br><br>This is a hands-on leadership role that protects daily execution while advancing the regional transformation journey through process standardization, automation, digital adoption, stronger governance and team capability building.<br><br>Key Responsibilities<br><br><ul><li>Lead end-to-end customer service operations across Gulf and RoMEA distributor markets, including order management, returns, delivery follow-up, invoicing support and escalations.</li><li>Supervise the regional team, balance workloads, set clear objectives and monitor performance against agreed service levels.</li><li>Establish a structured operating rhythm with the team and distributors to review priorities, ageing items, open risks and actions.</li><li>Act as the first operational escalation point, drive cross-functional resolution and maintain clear ownership until closure.</li><li>Strengthen distributor engagement through regular performance reviews, clear expectations and joint improvement plans.</li><li>Drive the Gulf and RoMEA transformation roadmap while maintaining business continuity and consistent customer service.</li><li>Review current ways of working, remove process gaps and manual touchpoints, and standardize processes, controls, work instructions and governance across markets.</li><li>Lead continuous improvement initiatives that enhance quality, speed, visibility, productivity and customer experience.</li><li>Identify and implement practical automation, reporting and AI-enabled solutions in partnership with Digital, IT and process owners.</li><li>Shift the team from reactive issue handling to proactive service by using dashboards, trend analysis and early-warning indicators to anticipate risks.</li><li>Coach and develop the team to use data, solve root causes, take accountability and operate as proactive solution partners.</li><li>Define and monitor key performance indicators, ensure compliance with applicable policies and controls, and build strong collaboration across Commercial, Supply Chain, Planning, Deliver, Finance, Quality, Regulatory Affairs and Digital.<br><br></li></ul><strong>Measures Of Success<br><br></strong><ul><li>Improved SLA attainment, order quality, response time and escalation closure.</li><li>Fewer repeat issues, manual handoffs and avoidable customer or distributor escalations.</li><li>Greater automation adoption and measurable capacity released for higher-value work.</li><li>Consistent processes, KPIs and governance across Gulf and RoMEA markets.</li><li>Earlier risk identification and more proactive communication with distributors and stakeholders.</li><li>Stronger team capability, engagement, accountability and succession readiness.<br><br></li></ul><strong>Qualifications And Experience<br><br></strong><ul><li>Bachelor’s degree in supply chain, Business, Engineering or a related field; an advanced degree is an advantage.</li><li>At least 7 years of relevant experience in Customer Solutions, Order Management or Supply Chain, with prior team leadership or supervisory experience.</li><li>Demonstrated experience supporting distributor-led or indirect markets across multiple countries.</li><li>Strong end-to-end Order-to-Cash knowledge, including order management, delivery coordination, returns, invoicing, dispute handling and customer escalations.</li><li>Demonstrates an end-to-end mindset across the full supply chain, understanding how decisions and activities impact customers, distributors and downstream functions.</li><li>Proven track record in process improvement, standardization, transformation or project delivery.</li><li>Hands-on experience identifying and implementing automation, reporting or digital solutions; exposure to AI-enabled customer operations is an advantage.</li><li>Strong analytical skills and confidence using KPIs, dashboards and data to identify risk and guide decisions.</li><li>Effective stakeholder management across Commercial, Supply Chain and enabling functions.</li><li>Fluent English required;<br><br></li></ul><strong>Leadership Capabilities<br><br></strong><ul><li>People-first leadership: Builds trust, develops talent and creates clarity and accountability.</li><li>Change management: Leads teams and stakeholders through change, builds adoption and embeds new ways of working.</li><li>Proactive problem solving: Anticipates risk, uses facts and addresses root causes before escalation.</li><li>Digital curiosity: Challenges manual work and actively seeks simpler, automated and scalable solutions.</li><li>Customer centricity: Keeps customer and partner needs at the center of decisions while balancing business priorities and compliance.</li><li>Collaboration and teamwork: Works as a strong team player, builds alignment and partners effectively across functions and markets.<br><br></li></ul><strong>Required Skills<br><br></strong><strong>Preferred Skills:<br><br></strong>Analytical Reasoning, Business Process Management (BPM), Communication, Corrective and Preventive Action (CAPA), Customer Centricity, Customer Retentions, Customer Satisfaction, Customer Service, Customer Service Philosophy, Customer Support Operations, Customer Support Trends, Omni-Channel Support, Organizing, Problem Solving, Process Improvements, Service Request Management

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Senior Client Relations Specialist</span><p><span>Are you an experienced client relations or account management professional who knows how to build strong relationships, resolve challenges, and identify opportunities for account growth?</span></p><br><p><span>Join <strong>KALAM</strong> as a <strong>Senior Client Relations Specialist</strong> and take ownership of a portfolio of clients, acting as the primary link between them and our internal teams. You will play a key role in strengthening client satisfaction, supporting retention and renewals, managing escalations, and identifying opportunities to expand our partnerships.</span></p><br><span>About the Role</span><p><span>As a Senior Client Relations Specialist, you will manage the day-to-day relationship with assigned clients and develop a strong understanding of their business, priorities, expectations, and evolving needs.</span></p><br><p><span>This role goes beyond responding to client requests. You will proactively monitor account health, identify potential risks, coordinate the resolution of service issues, support renewals, and uncover opportunities for account growth.</span></p><br><p><span>You will work closely with Operations, Service Delivery, Quality, Finance, Business Development, Technology, and other internal teams to ensure client commitments are clearly communicated and effectively delivered.</span></p><br><span>Key Responsibilities</span><span>Client Relationship &amp;amp; Portfolio Management</span><ul><li><p><span>Own the day-to-day relationship for an assigned portfolio of clients.</span></p><br></li><li><p><span>Act as the primary coordination point between clients and KALAM's internal teams.</span></p><br></li><li><p><span>Develop a deep understanding of each client's business, operating model, requirements, priorities, and contractual commitments.</span></p><br></li><li><p><span>Build trusted professional relationships with stakeholders at different organizational levels.</span></p><br></li><li><p><span>Maintain proactive and regular communication with clients.</span></p><br></li><li><p><span>Ensure clients receive accurate, professional, consistent, and timely communication.</span></p><br></li><li><p><span>Monitor overall account health and proactively identify potential risks and opportunities.</span></p><br></li></ul><span>Client Experience &amp;amp; Retention</span><ul><li><p><span>Monitor client satisfaction and the overall client experience across assigned accounts.</span></p><br></li><li><p><span>Identify early signs of dissatisfaction, service concerns, relationship deterioration, or potential churn.</span></p><br></li><li><p><span>Coordinate proactive actions with internal teams before issues escalate.</span></p><br></li><li><p><span>Support client retention and renewal activities.</span></p><br></li><li><p><span>Gather, document, and communicate client feedback to relevant stakeholders.</span></p><br></li><li><p><span>Help strengthen relationships that position KALAM as a trusted long-term business partner.</span></p><br></li></ul><span>Complaint &amp;amp; Escalation Management</span><ul><li><p><span>Own client complaints and escalations from acknowledgment through resolution and closure.</span></p><br></li><li><p><span>Assess issue urgency, severity, and business impact.</span></p><br></li><li><p><span>Coordinate with Operations, Service Delivery, Quality, Finance, Technology, and other relevant teams to resolve issues.</span></p><br></li><li><p><span>Keep clients informed throughout the resolution process.</span></p><br></li><li><p><span>Follow up on agreed actions and ensure commitments are completed.</span></p><br></li><li><p><span>Support root-cause analysis to help prevent recurring issues.</span></p><br></li><li><p><span>Escalate major relationship, service, contractual, or financial risks when required.</span></p><br></li></ul><span>Account Growth &amp;amp; Commercial Opportunities</span><ul><li><p><span>Identify potential opportunities for account expansion, upselling, cross-selling, and additional services.</span></p><br></li><li><p><span>Understand changing client requirements and translate them into potential business opportunities.</span></p><br></li><li><p><span>Qualify potential opportunities before escalating them to the Senior Client Relations Manager and/or Business Development team.</span></p><br></li><li><p><span>Provide relevant client and account intelligence to support opportunity development.</span></p><br></li><li><p><span>Coordinate internally to confirm operational feasibility before commitments are made.</span></p><br></li><li><p><span>Support proposals, renewals, and account expansion discussions.</span></p><br></li><li><p><span>Maintain ownership of the overall client relationship while senior management or Business Development leads final commercial negotiations.</span></p><br></li></ul><span>Renewals &amp;amp; Contract Support</span><ul><li><p><span>Monitor upcoming contract renewals and begin preparations well in advance.</span></p><br></li><li><p><span>Review client satisfaction, account performance, risks, outstanding issues, and potential growth opportunities before renewal discussions.</span></p><br></li><li><p><span>Coordinate required information with internal stakeholders.</span></p><br></li><li><p><span>Support renewal negotiations and discussions.</span></p><br></li><li><p><span>Ensure agreed contractual changes and client commitments are clearly communicated internally.</span></p><br></li></ul><span>Financial &amp;amp; Collection Support</span><ul><li><p><span>Maintain awareness of the financial status of assigned client accounts.</span></p><br></li><li><p><span>Coordinate with Finance regarding overdue invoices and collection priorities.</span></p><br></li><li><p><span>Follow up professionally with clients regarding outstanding balances.</span></p><br></li><li><p><span>Escalate payment disputes, recurring collection issues, or financial risks when needed.</span></p><br></li><li><p><span>Coordinate with Finance to resolve client queries related to invoices.</span></p><br></li></ul><span>Client Intelligence &amp;amp; Forecasting</span><ul><li><p><span>Maintain accurate and up-to-date information on assigned accounts.</span></p><br></li><li><p><span>Track changes in client demand, expected volumes, service requirements, business conditions, and expansion plans.</span></p><br></li><li><p><span>Share relevant client insights with Operations, Planning &amp;amp; Control, Finance, Business Development, and other stakeholders.</span></p><br></li><li><p><span>Support operational and commercial forecasting through timely client intelligence.</span></p><br></li><li><p><span>Identify relevant market or competitor information obtained through client interactions.</span></p><br></li></ul><span>Cross-Functional Coordination</span><ul><li><p><span>Collaborate closely with Service Delivery, Operations, Planning &amp;amp; Control, Quality, Finance, Business Development, Technology, and other departments.</span></p><br></li><li><p><span>Translate client requirements into clear and actionable internal information.</span></p><br></li><li><p><span>Ensure internal stakeholders understand client priorities and commitments.</span></p><br></li><li><p><span>Coordinate cross-functional actions related to assigned accounts.</span></p><br></li><li><p><span>Follow up on delays, gaps, conflicting information, or unresolved actions that may affect the client relationship.</span></p><br></li><li><p><span>Ensure external commitments remain aligned with KALAM's operational capabilities.</span></p><br></li></ul><span>Qualifications &amp;amp; Experience</span><span>Education</span><ul><li><p><span>Bachelor's degree in Business Administration, Management, Marketing, Communications, or a related field.</span></p><br></li></ul><span>Experience</span><ul><li><p><span><strong>3–4 years of relevant professional experience.</strong></span></p><br></li><li><p><span>At least <strong>2–3 years of experience in Client Relations, Account Management, Customer Success, Service Delivery, BPO, or a similar client-facing role.</strong></span></p><br></li><li><p><span>Proven experience managing multiple client accounts or stakeholder relationships simultaneously.</span></p><br></li><li><p><span>Previous experience within <strong>BPO, outsourcing, interpretation, contact centers, customer experience, or professional services</strong> is highly preferred.</span></p><br></li></ul><span>Key Competencies</span><ul><li><p><span>Client Relationship Management</span></p><br></li><li><p><span>Account Management</span></p><br></li><li><p><span>Customer Success &amp;amp; Retention</span></p><br></li><li><p><span>Complaint &amp;amp; Escalation Management</span></p><br></li><li><p><span>Stakeholder Management</span></p><br></li><li><p><span>Cross-Functional Coordination</span></p><br></li><li><p><span>Business Development &amp;amp; Account Growth</span></p><br></li><li><p><span>Negotiation &amp;amp; Commercial Awareness</span></p><br></li><li><p><span>Problem Solving</span></p><br></li><li><p><span>Communication &amp;amp; Presentation Skills</span></p><br></li><li><p><span>Client Reporting &amp;amp; Account Intelligence</span></p><br></li><li><p><span>Time Management &amp;amp; Prioritization</span></p><br></li></ul><span>Why Join KALAM?</span><p><span>KALAM provides language and business-process solutions to organizations across international markets, with services covering areas such as remote interpretation, customer experience management, shared services, and digital CX.</span></p><br><p><span>If you are passionate about building strong client partnerships, solving complex challenges, and contributing to long-term account growth, we would like to hear from you.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Senior Client Relations Specialist</span><p><span>Are you an experienced client relations or account management professional who knows how to build strong relationships, resolve challenges, and identify opportunities for account growth?</span></p><br><p><span>Join <strong>KALAM</strong> as a <strong>Senior Client Relations Specialist</strong> and take ownership of a portfolio of clients, acting as the primary link between them and our internal teams. You will play a key role in strengthening client satisfaction, supporting retention and renewals, managing escalations, and identifying opportunities to expand our partnerships.</span></p><br><span>About the Role</span><p><span>As a Senior Client Relations Specialist, you will manage the day-to-day relationship with assigned clients and develop a strong understanding of their business, priorities, expectations, and evolving needs.</span></p><br><p><span>This role goes beyond responding to client requests. You will proactively monitor account health, identify potential risks, coordinate the resolution of service issues, support renewals, and uncover opportunities for account growth.</span></p><br><p><span>You will work closely with Operations, Service Delivery, Quality, Finance, Business Development, Technology, and other internal teams to ensure client commitments are clearly communicated and effectively delivered.</span></p><br><span>Key Responsibilities</span><span>Client Relationship &amp;amp; Portfolio Management</span><ul><li><p><span>Own the day-to-day relationship for an assigned portfolio of clients.</span></p><br></li><li><p><span>Act as the primary coordination point between clients and KALAM's internal teams.</span></p><br></li><li><p><span>Develop a deep understanding of each client's business, operating model, requirements, priorities, and contractual commitments.</span></p><br></li><li><p><span>Build trusted professional relationships with stakeholders at different organizational levels.</span></p><br></li><li><p><span>Maintain proactive and regular communication with clients.</span></p><br></li><li><p><span>Ensure clients receive accurate, professional, consistent, and timely communication.</span></p><br></li><li><p><span>Monitor overall account health and proactively identify potential risks and opportunities.</span></p><br></li></ul><span>Client Experience &amp;amp; Retention</span><ul><li><p><span>Monitor client satisfaction and the overall client experience across assigned accounts.</span></p><br></li><li><p><span>Identify early signs of dissatisfaction, service concerns, relationship deterioration, or potential churn.</span></p><br></li><li><p><span>Coordinate proactive actions with internal teams before issues escalate.</span></p><br></li><li><p><span>Support client retention and renewal activities.</span></p><br></li><li><p><span>Gather, document, and communicate client feedback to relevant stakeholders.</span></p><br></li><li><p><span>Help strengthen relationships that position KALAM as a trusted long-term business partner.</span></p><br></li></ul><span>Complaint &amp;amp; Escalation Management</span><ul><li><p><span>Own client complaints and escalations from acknowledgment through resolution and closure.</span></p><br></li><li><p><span>Assess issue urgency, severity, and business impact.</span></p><br></li><li><p><span>Coordinate with Operations, Service Delivery, Quality, Finance, Technology, and other relevant teams to resolve issues.</span></p><br></li><li><p><span>Keep clients informed throughout the resolution process.</span></p><br></li><li><p><span>Follow up on agreed actions and ensure commitments are completed.</span></p><br></li><li><p><span>Support root-cause analysis to help prevent recurring issues.</span></p><br></li><li><p><span>Escalate major relationship, service, contractual, or financial risks when required.</span></p><br></li></ul><span>Account Growth &amp;amp; Commercial Opportunities</span><ul><li><p><span>Identify potential opportunities for account expansion, upselling, cross-selling, and additional services.</span></p><br></li><li><p><span>Understand changing client requirements and translate them into potential business opportunities.</span></p><br></li><li><p><span>Qualify potential opportunities before escalating them to the Senior Client Relations Manager and/or Business Development team.</span></p><br></li><li><p><span>Provide relevant client and account intelligence to support opportunity development.</span></p><br></li><li><p><span>Coordinate internally to confirm operational feasibility before commitments are made.</span></p><br></li><li><p><span>Support proposals, renewals, and account expansion discussions.</span></p><br></li><li><p><span>Maintain ownership of the overall client relationship while senior management or Business Development leads final commercial negotiations.</span></p><br></li></ul><span>Renewals &amp;amp; Contract Support</span><ul><li><p><span>Monitor upcoming contract renewals and begin preparations well in advance.</span></p><br></li><li><p><span>Review client satisfaction, account performance, risks, outstanding issues, and potential growth opportunities before renewal discussions.</span></p><br></li><li><p><span>Coordinate required information with internal stakeholders.</span></p><br></li><li><p><span>Support renewal negotiations and discussions.</span></p><br></li><li><p><span>Ensure agreed contractual changes and client commitments are clearly communicated internally.</span></p><br></li></ul><span>Financial &amp;amp; Collection Support</span><ul><li><p><span>Maintain awareness of the financial status of assigned client accounts.</span></p><br></li><li><p><span>Coordinate with Finance regarding overdue invoices and collection priorities.</span></p><br></li><li><p><span>Follow up professionally with clients regarding outstanding balances.</span></p><br></li><li><p><span>Escalate payment disputes, recurring collection issues, or financial risks when needed.</span></p><br></li><li><p><span>Coordinate with Finance to resolve client queries related to invoices.</span></p><br></li></ul><span>Client Intelligence &amp;amp; Forecasting</span><ul><li><p><span>Maintain accurate and up-to-date information on assigned accounts.</span></p><br></li><li><p><span>Track changes in client demand, expected volumes, service requirements, business conditions, and expansion plans.</span></p><br></li><li><p><span>Share relevant client insights with Operations, Planning &amp;amp; Control, Finance, Business Development, and other stakeholders.</span></p><br></li><li><p><span>Support operational and commercial forecasting through timely client intelligence.</span></p><br></li><li><p><span>Identify relevant market or competitor information obtained through client interactions.</span></p><br></li></ul><span>Cross-Functional Coordination</span><ul><li><p><span>Collaborate closely with Service Delivery, Operations, Planning &amp;amp; Control, Quality, Finance, Business Development, Technology, and other departments.</span></p><br></li><li><p><span>Translate client requirements into clear and actionable internal information.</span></p><br></li><li><p><span>Ensure internal stakeholders understand client priorities and commitments.</span></p><br></li><li><p><span>Coordinate cross-functional actions related to assigned accounts.</span></p><br></li><li><p><span>Follow up on delays, gaps, conflicting information, or unresolved actions that may affect the client relationship.</span></p><br></li><li><p><span>Ensure external commitments remain aligned with KALAM's operational capabilities.</span></p><br></li></ul><span>Qualifications &amp;amp; Experience</span><span>Education</span><ul><li><p><span>Bachelor's degree in Business Administration, Management, Marketing, Communications, or a related field.</span></p><br></li></ul><span>Experience</span><ul><li><p><span><strong>3–4 years of relevant professional experience.</strong></span></p><br></li><li><p><span>At least <strong>2–3 years of experience in Client Relations, Account Management, Customer Success, Service Delivery, BPO, or a similar client-facing role.</strong></span></p><br></li><li><p><span>Proven experience managing multiple client accounts or stakeholder relationships simultaneously.</span></p><br></li><li><p><span>Previous experience within <strong>BPO, outsourcing, interpretation, contact centers, customer experience, or professional services</strong> is highly preferred.</span></p><br></li></ul><span>Key Competencies</span><ul><li><p><span>Client Relationship Management</span></p><br></li><li><p><span>Account Management</span></p><br></li><li><p><span>Customer Success &amp;amp; Retention</span></p><br></li><li><p><span>Complaint &amp;amp; Escalation Management</span></p><br></li><li><p><span>Stakeholder Management</span></p><br></li><li><p><span>Cross-Functional Coordination</span></p><br></li><li><p><span>Business Development &amp;amp; Account Growth</span></p><br></li><li><p><span>Negotiation &amp;amp; Commercial Awareness</span></p><br></li><li><p><span>Problem Solving</span></p><br></li><li><p><span>Communication &amp;amp; Presentation Skills</span></p><br></li><li><p><span>Client Reporting &amp;amp; Account Intelligence</span></p><br></li><li><p><span>Time Management &amp;amp; Prioritization</span></p><br></li></ul><span>Why Join KALAM?</span><p><span>KALAM provides language and business-process solutions to organizations across international markets, with services covering areas such as remote interpretation, customer experience management, shared services, and digital CX.</span></p><br><p><span>If you are passionate about building strong client partnerships, solving complex challenges, and contributing to long-term account growth, we would like to hear from you.</span></p><br> </div>

Job Purpose The Field Account Executive is responsible for maintaining strong relationships with customers, visiting customer locations, understanding their needs, and acting as the main coordination point between customers and Company to ensure smooth communication, order fulfillment, and customer satisfaction. Key Responsibilities Visit assigned customers regularly and maintain strong business relationships. Act as the main point of contact between customers and company. Understand customer requirements, requests, and complaints and communicate them to the relevant departments. Follow up on orders from receiving the customer request until delivery. Ensure that customer inquiries and issues are handled promptly. Communicate company products, prices, promotions, and offers to customers. Follow up on product availability and inform customers of expected delivery dates. Collect customer feedback and report market information to management. Monitor competitors' products, prices, promotions, and activities in the assigned area. Support the company in maintaining and developing existing customer accounts. Identify potential new customers and business opportunities. Follow up on customer payments and outstanding balances when required. Prepare daily visit reports and regular customer/market reports. Ensure that customer needs and company policies are properly communicated to both sides. Coordinate with internal departments to resolve customer problems and avoid delays. Achieve assigned sales, coverage, visit, and customer-service targets.<br>Qualifications & Experience Bachelor's degree preferred.2–4 years of experience in Field Sales, Sales Coordination, or a similar role. Experience in Mobile Accessories / Electronics / Retail is preferred. Good knowledge of Microsoft Office.

<p>Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration Project Context and Scope Under the overall supervision of the Senior Migration Health Nurse, the Laboratory Assistant will support the daily laboratory operations of the MHAC in accordance with IOM Migration Health Assessment Programme (HAP) technical instructions, laboratory SOPs, and quality management standards. Organizational Department / Unit to which the staff is contributing Migration Health Assessment Centre (MHAC), Migration Health Division (MHD).</p><p>Tasks to be performed under this contract</p><ol><li>Perform laboratory procedures as assigned by the laboratory supervisor for pre-examination, examination, and post-examination activities through the use of the standard relevant equipment.</li><li>Contribute to the implementation of laboratory quality management systems under the guidance of the laboratory supervisor. Take on the focal point role for one or more quality system essentials (QSE) as requested by the laboratory supervisor.</li><li>Ensure standards and the quality of laboratory procedures by strictly following the Standard Operating Procedures (SOPs).</li><li>Adhere to biosafety measures adopted in the laboratory, being responsible for the safety of oneself and others.</li><li>Organize and operate activities on assigned station for accurate, efficient and timely delivery of results.</li><li>Perform quality control and quality assurance activities for assigned stations and document results as required.</li><li>Facilitate laboratory equipment maintenance to ensure these are in good working order and operate equipment appropriately following SOPs.</li><li>Facilitate laboratory stock management and monitor that the equipment and consumables are sufficient for the anticipated work.</li><li>Alert the laboratory supervisor to any problems related to operations, including equipment, stock management and biosafety.</li><li>Facilitate maintenance of established systems of organized record keeping and information management for timely delivery of results, data collection, analysis and reporting for laboratory monitoring and facilitation of operational research.</li><li>Develop and/or update SOPs in coordination with the laboratory supervisor.</li><li>Participate in the improvement of the service system according to the adopted work plan in the laboratory.</li><li>Manage and meet client expectations by prioritising interests and providing services with guiding principles of patients dignity, beneficence and non-maleficence in courteous manner.</li></ol><p>Performance indicators for the evaluation of results</p><ul><li>Timeliness of laboratory service delivery.</li><li>Accuracy and completeness of laboratory documentation.</li><li>Compliance with IOM laboratory SOPs.</li><li>Compliance with biosafety and infection prevention standards.</li><li>Quality of specimen collection and processing.</li><li>Professional conduct and teamwork.</li><li>Attendance and reliability.</li><li>Compliance with IOM Standards of Conduct.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education Three years for Bachelor s degree holder and five years for diploma holders of relevant clinical laboratory experience in a busy institution, preferably in a laboratory; Experience Relevant technical knowledge and practices to personnel and laboratory operations; Knowledge and experience in clinical laboratory techniques; Knowledge of laboratory quality management systems; Knowledge of the principles and practices laboratory biosafety; Computer literate with understanding of accurate data collection and analysis for monitoring and continuous improvement of laboratory services and performances; and, Good awareness of the laboratory role in health systems, optional use of resources for quality and efficient services delivery. Proven laboratory expertise and/or advanced degree in laboratory specialization is an advantage. Skills Strong Laboratory testing skills. Languages For this position, fluency in English and Arabic is a must. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments. Required Competencies IOM s competency framework can be found at this link . Competencies will be assessed during the selection process. Values - all IOM staff members must abide by and demonstrate these five values: Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion. Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. Courage : Demonstrates willingness to take a stand on issues of importance. Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated. Core Competencies behavioural indicators Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate. Accountability : Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work. Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</p>

Job Summary:<br>The Senior Planning Manager manages the planning requirements of the project by leading a team of planning professionals and coordinating with the project team with the objective of complying with the contract schedule, communicating the impact on the schedule and advising mitigating measures.<br>Job Responsibilities:Lead and advise on managing and delivering town planning functions and responsibilities for the organization’s projects and programs. Develop, implement, and monitor best management practices for the delivery and execution of planning commitments. Manage and liaise with the team to create and implement strategies and plans, identifying risks and recommending mitigating actions. Produce and manage schedules for design, procurement, construction, and completion, ensuring compliance with planning procedures and contractual requirements. Evaluate and analyze project progress using status reports to assess performance and provide accurate forecasts. Coordinate with project managers, subcontractors, and authorities to update and manage detailed work programs and planning matters. Obtain and analyze progress updates from the planning team to ensure alignment with project schedules. Conduct analysis of alternative schedules and options to address market fluctuations, changes, or unforeseen events, improving delivery strategies. Review and evaluate subcontractor schedules and reports, recommending actions to align with the contract schedule. Manage subcontractor schedules in line with baseline/contract schedules and recommend actions to address any schedule slippage. Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies

Job Title: MEP Procurement Engineer Location: Egypt Experience: 4–6 Years Job Summary We are looking for an MEP Procurement Engineer to manage purchasing activities for mechanical, electrical, and plumbing (MEP) materials and services. The role involves sourcing suppliers, negotiating prices, and ensuring timely delivery in line with project requirements. Key Responsibilities Handle procurement of MEP materials (HVAC, electrical, plumbing). Source and evaluate suppliers and subcontractors in the Egyptian market. Prepare and issue RFQs, analyze quotations, and recommend suppliers. Negotiate prices, delivery terms, and payment conditions. Issue purchase orders and follow up on deliveries. Coordinate with engineering, planning, and site teams to meet project timelines. Ensure compliance with project specifications and company policies. Maintain procurement records and supplier database. Monitor market trends and identify cost-saving opportunities. Requirements Bachelor’s degree in Mechanical or Electrical Engineering. 4–6 years of experience in MEP procurement within construction or EPC companies. Good knowledge of local suppliers and MEP materials in Egypt. Strong negotiation and communication skills. Ability to read technical specifications and drawings. Proficiency in MS Office; experience with ERP systems is a plus. Good command of English. Preferred Skills Experience in large-scale projects (commercial, residential, or infrastructure). Familiarity with international brands and standards. Strong analytical and cost-control mindset.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The MENA Address Quality (MAQ) Team is seeking Quality Specialist who will serve as the first line of support for address resolution, geocode correction, LLM quality auditing, map validation, and other operational activities related to last-mile delivery optimization across the MENA region. Your contributions will have a direct and significant impact on our customers' delivery experience across UAE, Saudi Arabia, and Egypt.<br>This role demands quick learning and the ability to manage overlapping tasks across multiple programs simultaneously. You will have the opportunity to address high-impact production issues in real-time, requiring coordination among multiple stakeholders and operations groups across 3 countries, providing you with a broad perspective on the business.<br>Key job responsibilities<br>• Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions, including through internal tools and systems.<br>• Identify patterns emerging from audits and contribute to process/program improvements.<br>• Provide timely responses to stakeholders on related tasks as per SOP and SLA.<br> Systematically escalate problems to relevant owners/teams according to processes.<br>• Maintain records of day-to-day work by updating trackers or workflow tools.<br>• Meet business metrics and goals, including SLA, productivity, quality, and utilization benchmarks.<br>• Understand performance metrics and leverage them to drive business goals.<br>• Work in a collaborative environment and contribute to the growth of the respective team/program.<br>• Develop a global perspective and understand the nuances of various geographies that Amazon operates in.<br>• Be flexible to work on multiple programs as per business requirements.<br>• Weekly Off: Rotational (5-day work week with 2 consecutive days off, which may change based on business requirements).<br>• WFO - This is a work from office role and candidates are expected to work from office from their assigned job location for number of days as decided by company/business policy.<br>- 1+ years of Microsoft Office (Word, Excel, and Outlook) experience<br>- high school diploma or equivalent<br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br>- Work 40 hours/week, and overtime as required<br>- Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs.<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Dubizzle Egypt is the leading marketplace for selling and buying online in the region.<br> Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses.<br> Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.<br> As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market.<br> With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.<br> As a Data Collector, you’ll be responsible for accurately gathering business data through street scanning along predefined routes using our survey software.<br> You will do data entry after receiving comprehensive training, ensuring the data is precise and reliable.<br> You will navigate according to a plan and maintain a focused approach to data collection.<br> Key Responsibilities: Drive or walk along routes assigned by the Team Leader, covering designated areas thoroughly; Collect specified data on businesses using provided survey software, ensuring accuracy and completeness of information; Enter data into the survey system efficiently and accurately while on the route; Operate and maintain survey equipment and software, with a focus on precision in data capture; Adhere to data collection protocols and guidelines, ensuring data integrity and reliability; Maintain regular communication with the Team Leader to report progress and any issues encountered during data collection; Provide support for the management of the day-to-day operations; Review the collected content for quality and accuracy and make changes as needed; Verify images and data to ensure that records are current and accurate; Assist Team Leaders in the verification of data to ensure the accuracy and validity of collected information; Take clear digital images of the premises; Complete logs and control forms and required documentation as required; Communicate effectively with the public to share the purpose of our visit, inquire about business, address questions, etc.<br>; Courteously handle field questions and complaints and escalate to their supervisor as appropriate.<br> A fast paced, high performing team.<br> Comprehensive Health Insurance Life Insurance Rewards &amp; Recognitions Learning &amp; Development opportunities #Egyptdubizzle Qualifications: Valid motorcycle driving license.<br> Experience: 1 year of experience in delivery, courier or market scanning; Experience in data collection, delivery, logistics or courier services.<br> Knowledge: Proficient in reading, writing and using a mobile or tablet; Excellent navigational abilities and familiarity with local geography; Proficiency in using smartphones and GPS devices; experience with survey software or data entry tools is advantageous.<br> Skills: Good verbal communication abilities to effectively report data and any issues.<br> Traits: Strong attention to detail and accuracy in data collection and entry.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p>At JTI we celebrate differences, and everyone truly belongs. <strong>46,000 people from all over the world</strong> are continuously building their unique success story with us.<strong> 83% of employees feel happy </strong> working at JTI.</p><br> <p>To make a difference with us, all you need to do is bring your <strong> human best.</strong></p><br> <p>What will your story be? Apply now! &nbsp;</p><br> <p><strong>Learn more: jti.com</strong></p><br> Technical Projects Engineer <p>At JTI, we continuously invest in advanced manufacturing technologies, automation, and digital transformation to improve safety, quality, efficiency, and operational performance. Join our Engineering team and help drive the successful delivery of technical projects that shape the future of our manufacturing operations.&nbsp;</p><br> <strong>Position:</strong> <p>As the Technical Projects Engineer, you will:</p><br> <ul> <li>Lead technical and CAPEX projects from concept, feasibility, and scope definition through execution, commissioning, handover, and closure</li> <li>Manage project scope, schedules, budgets, risks, contractor activities, and stakeholder coordination to ensure successful project delivery</li> <li>Deliver industrial automation and digitalization projects involving PLCs, HMIs, SCADA systems, instrumentation, drives, sensors, and industrial networks</li> <li>Identify and implement Industry 4.0 opportunities to improve safety, quality, productivity, reliability, and decision-making</li> <li>Support operational excellence initiatives through Lean principles, Loss Elimination, root cause analysis, and continuous improvement methodologies</li> <li>Ensure compliance with JTI engineering, quality, safety, IACS governance, and change management standards</li> <li>Collaborate with Production, Quality, Finance, EHS, Maintenance, Procurement, IT, and external partners to deliver business objectives</li> <li>Prepare business cases, technical reports, investment requests, presentations, and management updates</li> </ul> <strong>Requirements:</strong> <ul> <li>Bachelor’s degree in Electrical Engineering</li> <li>3-5 years of relevant experience in industrial projects, automation, electrical maintenance, or manufacturing engineering</li> <li>Good English</li> <li>Good understanding of industrial electrical systems and automation, including PLCs, HMIs, instrumentation, industrial communication networks, drives, and control systems</li> <li>Foundational project management knowledge, including planning, scheduling, stakeholder management, risk management, and reporting</li> <li>Strong communication, collaboration, analytical thinking, problem-solving, and prioritization skills</li> <li>Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word&nbsp;</li> </ul> <strong>What to expect:</strong> <p>Expect wellbeing initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy. For more details on local policies, speak with the Talent Advisor.</p><br> <p>Are you ready to join us? Build your success story at JTI. Apply now!</p><br> <p>Next Steps:</p><br> <p>After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor &gt; Assessment tests &gt; Interviews &gt; Offer. Each step is eliminatory and may vary by role type.</p><br> <p>At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.</p><br> </div>

Responsibilities Supplier Evaluation & Comparison: Analyze and assess offers from multiple suppliers to identify the best value for the company, ensuring a balance between quality and cost-effectiveness. Negotiation: Lead negotiations with suppliers to secure advantageous contract terms and pricing agreements, fostering strong business relationships. Order Monitoring: Oversee and track orders meticulously to ensure timely delivery and compliance with contractual obligations. Quality Assessment: Conduct thorough reviews and inspections of purchased products to verify quality standards and specifications are met. Data Management: Accurately input and manage order details—including vendor information, quantities, and prices—within our internal databases. Record Keeping: Maintain detailed records of purchased products, delivery schedules, and invoices to streamline procurement processes and enhance accountability. Reporting: Generate comprehensive reports on purchasing activities, including cost analyses and expenditure trends, to support strategic decision-making. Inventory Management: Proactively monitor stock levels and initiate purchase orders as necessary to maintain optimal inventory levels and prevent shortages. Collaboration: Work closely with warehouse personnel to ensure proper storage and handling of procured goods, minimizing risks of damage or loss.<br>Qualifications Bachelor's degree in business administration, Supply Chain Management, or related field.1-3 years of relevant experience in procurement or purchasing. Strong negotiation skills with the ability to secure favorable terms and pricing agreements. Proficiency in using procurement software and databases. Effective communication and interpersonal skills.

Key Responsibilities Define and validate benefits for transformation initiatives. Establish KPI baselines and track financial (USD/EGP) and non-financial benefits on a monthly basis. Ensure sustained value realization and business impact. Translate the Bank's strategic priorities into a portfolio of transformation initiatives. Prioritize, sequence, and optimize initiatives to maximize value delivery. Challenge and discontinue projects that do not deliver expected outcomes. Review and challenge ROI assumptions, costs, benefits, and feasibility of initiatives. Provide governance and sign-off on business cases before Executive Committee submission. Partner closely with Business and Function Heads to remove delivery roadblocks. Align stakeholders on targets, milestones, and expected outcomes. Support the Transformation Committee through regular reporting and dashboard updates. Track benefits realization, risks, key decisions, and overall portfolio performance. Coach and mentor Transformation Analysts. Drive consistency, rigor, quality standards, and best practices across the Transformation Office. Qualifications & Experience8-10+ years of experience in Banking, Management Consulting, Strategy, Transformation, or PMO roles. Proven track record of delivering measurable financial impact (USD/EGP), not just project execution. Strong financial acumen with solid understanding of P&L, productivity, efficiency, and cost-to-serve metrics. Excellent stakeholder management and executive-level communication skills, including engagement with senior leadership. Strong analytical, problem-solving, and decision-making capabilities. MBA is preferred and considered a strong asset.

We’re Hiring | Senior Technology Sales We are looking for an experienced Senior Technology Sales professional to join our growing team and drive business growth through selling technology solutions to businesses. What you’ll be responsible for:Identify and develop new business opportunities. Build and maintain strong relationships with potential and existing clients. Understand clients’ business needs and recommend the right technology solutions. Manage the full sales cycle from lead generation to closing. Prepare and deliver presentations and proposals to clients. Achieve and exceed monthly and annual sales targets. Build and maintain a healthy sales pipeline. Work closely with the technical and delivery teams to ensure the proposed solutions meet client requirements. Follow up on opportunities and maintain accurate CRM records. Requirements:4+ years of experience in Technology Sales / B2B Sales / IT Solutions Sales. Strong understanding of technology solutions and digital transformation. Proven track record of achieving sales targets. Strong communication, negotiation, and presentation skills. Ability to understand business requirements and translate them into technology solutions. Strong client relationship and business development skills. Experience selling software, Saa S, ERP, CRM, e-commerce, or digital transformation solutions is a strong advantage. Excellent English communication skills. What We Offer:Competitive salary + attractive commission structure. Growth and career development opportunities. Opportunity to work with innovative technology solutions. Location: Egypt ???? Employment Type: Full-time

<p>Join Us</p><p>At Vodafone, we re not just shaping the future of connectivity for our customers we re shaping the future for everyone who joins our team. When you work with us, you re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p><p>What you ll do</p><p>Lead the Solution Architecture function for Vodafone Financial Services, acting as the technology authority across fintech products including Payments, Cards, Tokenization, Soft POS, BNPL, Savings, Insurance, and Settlement &amp; Reconciliation. Responsible for defining architecture strategy, leading a team of solution architects, designing scalable microservices-based solutions, aligning technology roadmaps with business and Vodafone Group objectives, governing architecture standards, and ensuring successful delivery of secure, resilient, and innovative fintech platforms.</p><p>Who you are</p><p>Role: Managing a group of architects in Financial Services domain. Act as architecture and design authority across fintech products in IT organization. Leading Solution architect team for all Vodafone financial services. Responsible of designing full-edged solutions for the below Services: Cards, Tokenization, Soft POS, Payments, Settlement &amp; Recon, BNPL, Savings &amp; Insurance. Responsible of aligning Fintech and IT roadmaps with group strategy and guidelines. In charge of resolving Technology disagreements among different IT teams. Responsible of auditing/review IT processes and solution. Instruct/follow up on delivery teams to modify them according to IT strategy. Lead design for major business and technology projects across IT/Fintech in a way that directly impact revenue, cost saving initiatives and NPS. Translate the business requirements in to technology requirements. Lead Vodafone Group activities that require cooperation with Group Architecture Team(s) and adapting Vodafone Group Products &amp; Services related architecture initiatives within Vodafone Egypt in a way that suit local targets and strategies. Manage business requirements planning to make sure they are reflected into technology enablers to be implemented by delivery teams to make sure overall business objectives will be realized. Authorized to take necessary decisions to resolve technical conflicts among different delivery functions. Lead technical stakeholders to produce system roadmaps that meet architecture guidelines and business requirements. Develops detailed programming instructions to solve business problems through automation support. Craft the code standards for our products. Use modern software architecture techniques and technologies to design , develop distributed, fault-tolerant solutions Create and maintain the architecture documents. Provide technical guidance to development teams.. Building FinTech platform and make use of microservices architecture.</p><p>Not a perfect fit?</p><p>Worried that you don t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you re excited about this role but your experience doesn t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p><p>What's in it for you</p><p>Core competencies, knowledge and experience: Engineering or computer science Bachelor degree. Engineering master degree is a plus. At least 7+ years technical experience in IT. Fintech and Payments experience. Hands-on knowledge of Microservices, big data technologies, containers, API designing and implementation. Software engineering and Design-Patterns. Microservices architecture &amp; distributed systems Proven Business acumen/Solid business analysis skills. Must have worked in at least 2 different Technology areas before. Vendor background is a plus. Solid development/database knowledge. Must have technical / professional qualifications: Strong decision making/leadership capabilities. Strong problem-solving skills. Helicopter view identifying key information and patterns. Innovativeness and ability to generate viable alternatives out of challenging situations. Proven ability to work in virtual teams</p><p>Who we are</p><p>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance. Together we can.</p><p><strong>Desired Candidate Profile</strong></p><p>Engineering or computer science Bachelor degree. Engineering master degree is a plus. At least 7+ years technical experience in IT. Fintech and Payments experience. Hands-on knowledge of Microservices, big data technologies, containers, API designing and implementation. Software engineering and Design-Patterns. Microservices architecture &amp; distributed systems Proven Business acumen/Solid business analysis skills. Must have worked in at least 2 different Technology areas before. Vendor background is a plus. Solid development/database knowledge. Must have technical / professional qualifications: Strong decision making/leadership capabilities. Strong problem-solving skills. Helicopter view identifying key information and patterns. Innovativeness and ability to generate viable alternatives out of challenging situations. Proven ability to work in virtual teams</p>

About Instashop<br><br>instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.<br><br>With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.<br><br>Job Description<br><br>We are looking for a Manager - People Partnering to join our Instashop team and be part of our growth. If you’re a people person who is hungry for a new adventure, a fast-paced workplace is waiting for you.<br><br>Act as a trusted advisor to Instashop leadership teams on organizational design, talent strategy, workforce effectiveness, culture, and leadership capability. Translate business strategy into actionable people priorities. Drive alignment between business objectives and HR execution. Lead talent reviews and succession planning processes to enable effective internal mobility and succession planning. Provide data driven recommendations on organizational health, retention, engagement, and capability gaps. Evolve Employee Experience by facilitating processes and developing new programs. Bridge management and employee relations by addressing demands, grievances or violations. Manage and control Manpower Plans & Budgets and support the hiring process. Support business needs through the development, engagement, and motivation of employees. Nurture a positive working environment and interactive communication through proper channels. Maintain and monitor HR Systems, Data, and procedures. Implement and manage performance appraisal cycles to drive high performance. Maintain Reward plans and benefits programs in alignment with the Rewards Centre of Excellence. Manage reporting and analytics for better decision making in alignment with the Centre Of Excellence.<br><br>Qualifications<br><br>Bachelor’s Degree within HR / Employment Relations (CIPD Qualification or Coaching background is a plus). Minimum of 7 years’ experience within HR Business Partnering. Demonstrated experience managing and influencing stakeholders within complex matrix organizations across multiple markets. Demonstrated ability operating in ambiguous environments with the ability to provide structure, clarity, and direction. Ideally with exposure to the following industries: Retail / E-commerce, Logistics / fulfillment (operations heavy environments) or fast growth organizations. Ability to build and sustain strong professional relationships through collaboration, trust, and a growth oriented mindset. Ability to maintain confidentiality. Strong Communication skills (Written and Verbal).

<p>We are seeking an experienced Planning Manager to join our team in the yarn and textile sector. The ideal candidate will be responsible for overseeing production planning, inventory control, and supply chain coordination to ensure efficient operations and timely delivery. This role requires strong analytical skills, industry knowledge, and the ability to optimize processes in a fast-paced manufacturing environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Develop and implement production planning strategies aligned with business objectives.</p></li><li><p>Coordinate with procurement, production, and sales teams to ensure smooth workflow.</p></li><li><p>Monitor inventory levels of raw materials, yarn, and finished textile products.</p></li><li><p>Optimize production schedules to maximize efficiency and minimize downtime.</p></li><li><p>Analyze demand forecasts and adjust plans accordingly.</p></li><li><p>Ensure timely delivery of products to meet customer requirements.</p></li><li><p>Identify process improvement opportunities and implement best practices.</p></li><li><p>Prepare reports on production performance, capacity utilization, and planning metrics.</p></li><li><p>Manage and lead the planning team, providing guidance and support.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in Textile Engineering, Industrial Engineering, Supply Chain, or a related field.</p></li><li><p>Minimum of 5–10 years of experience in production planning within the yarn or textile industry.</p></li><li><p>Strong knowledge of yarn manufacturing processes and textile production cycles.</p></li><li><p>Proficiency in ERP systems and planning tools.</p></li><li><p>Excellent analytical, organizational, and problem-solving skills.</p></li><li><p>Strong leadership and team management abilities.</p></li><li><p>Ability to work under pressure and meet tight deadlines.</p></li><li><p>Excellent communication and coordination skills.</p></li></ul><p><strong>Preferred Qualifications:</strong></p><ul><li><p>Experience in spinning, weaving, operations.</p></li><li><p>Familiarity with lean manufacturing or continuous improvement methodologies.</p></li><li><p>Advanced skills in Excel or data analysis tools.</p></li></ul><p></p>

Company Description Mountain Top Solutions is expanding its operations in Cairo, Egypt, and we’re looking for an ambitious, commercially driven Sales Account Manager to join our growing team.<br>???? About Mountain Top Solutions<br>Since 2022, Mountain Top Solutions has been operating and delivering solutions across the Gulf region, building strong experience, partnerships, and client relationships across the market.<br>We are now taking the next step in our growth journey by launching our sales operations in Egypt, with our office based in Maadi, Cairo.<br>This is an exciting opportunity to join us at the beginning of this new chapter and play a key role in building our Egyptian client base and driving our local growth.<br>???? Your Mission<br>You will be responsible for driving business growth while managing the complete client relationship and project journey — from generating the opportunity to successful project delivery and collection.<br>Key responsibilities:<br>* Generate new business and achieve sales targets.* Identify, approach, and open new client accounts.* Build long-term relationships with clients and key decision-makers.* Manage accounts and identify opportunities for business growth.* Lead projects from client brief → quotation/proposal → vendor coordination → delivery.* Coordinate with internal teams and external vendors to ensure high-quality and timely execution.* Manage commercial negotiations, quotations, and proposals.* Ensure effective payment and collection follow-up.* Maintain a healthy sales pipeline and continuously develop new business opportunities.* Play a key role in establishing and expanding Mountain Top Solutions’ presence in the Egyptian market.<br>???? What We’re Looking For<br>* 3+ years of experience in Sales / Business Development / Account Management, preferably within an Advertising, Marketing, Communication, or Creative Agency.* Experience working with clients in at least one of the following sectors is preferred:Pharmaceuticals | Real Estate | FMCG / Food & Beverage | Other B2B Businesses* Proven ability to generate new business and open new accounts.* Strong client network and relationship-building skills.* Strong understanding of agency services, vendors, and project execution.* Excellent communication, negotiation, presentation, and relationship-building skills.* Ability to manage multiple accounts and projects simultaneously.* Highly motivated, target-oriented, and commercially driven.* Currently based in Cairo, Egypt.* Strong English communication skills.<br>???? Position Details<br>Company: Mountain Top Solutions Role: Sales Account Manager Location: Maadi, Cairo, Egypt<br>If you’re a relationship builder, business hunter, and commercially driven professional who wants to be part of building a new business operation from the ground up, we’d love to meet you.<br>???? Send your CV to:info@mountaintop-solutions.com<br>Join Mountain Top Solutions and be part of our next chapter — from the Gulf to Egypt.<br>#Mountain Top Solutions #Hiring #Sales Account Manager #Account Manager #Business Development #Sales #Advertising #Marketing #FMCG #Real Estate #Pharma #Food And Beverage #Cairo #Maadi #Egypt #Egypt Jobs #Business Growth

We are seeking an experienced Senior Technical Interior Designer to join our design consultancy team. The successful candidate will be responsible for the technical development, coordination, and documentation of interior design projects across all design stages, ensuring the highest standards of quality, accuracy, and compliance. This role requires strong expertise in construction detailing, multidisciplinary coordination, material specifications, and the preparation of comprehensive technical documentation for project delivery. Responsibilities:Develop and produce comprehensive technical documentation from Concept Design through Design Development (DD), Tender, IFC, and Construction stages. Prepare, review, and coordinate detailed architectural and interior design drawings, including floor plans, reflected ceiling plans, elevations, sections, detailed joinery, custom furniture, and construction details. Prepare material, finish, door, ironmongery, FF&E, and specification schedules in accordance with project requirements. Ensure all technical documentation complies with project design intent, applicable building codes, authority regulations, accessibility standards, and industry best practices. Coordinate with Architectural, Structural, MEP, Lighting, and other specialist consultants to ensure fully coordinated design documentation. Review design packages for technical accuracy, constructability, coordination, and completeness before submission. Resolve technical design challenges and propose practical construction solutions while maintaining the project's aesthetic and functional objectives. Review shop drawings, material submittals, mock-ups, and RFIs, providing technical comments and clarifications during the construction phase when required. Participate in internal design reviews, multidisciplinary coordination meetings, and client presentations as required. Maintain project documentation, drawing revisions, and quality standards throughout all project stages. Support the implementation of company drafting standards, BIM protocols, and quality assurance procedures. Stay informed of current industry trends, construction technologies, materials, and BIM developments to continuously improve project delivery. Requirements:Bachelor's Degree in Interior Design, Interior Architecture, Architecture, or a related discipline. Minimum 7 years of professional experience as a Technical Interior Designer within a reputable Interior Design or Architectural Consultancy. Proven experience delivering high-quality technical documentation for commercial, hospitality, residential, workplace, retail, or mixed-use developments. Advanced proficiency in Auto CAD and Revit. Strong knowledge of construction methodologies, interior detailing, joinery detailing, material specifications, and interior finishing systems. Proven experience preparing Design Development (DD), Tender, IFC, and Construction documentation. Excellent understanding of international building codes, authority requirements, and construction standards. Strong experience coordinating with multidisciplinary consultants throughout all project phases. Knowledge of Sketch Up, 3ds Max, Enscape, Lumion, or similar visualization software is considered an advantage. Excellent technical, analytical, and problem-solving skills with exceptional attention to detail. Strong written and verbal communication skills with the ability to work effectively within multidisciplinary project teams. Ability to manage multiple projects simultaneously while meeting project deadlines.