Islamic Education teacher Jobs - Giza Egypt
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<p><strong>Role Objectives:</strong></p><p><span>At Connect Money, we build the embedded finance platform that lets businesses launch their own financial services — cards, payments, lending — inside the digital channels and partner ecosystems their customers already use. As a Product Designer, you'll own design from discovery through delivery across two surfaces: the channels our clients and their customers use, and the managed-services applications their internal teams work in. You'll run the research, build the prototypes, define what success looks like for each feature and track it, and keep the experience coherent as the platform grows.</span></p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Design Strategy & Discovery</strong></p><ul><li>Lead discovery — user research, journey mapping, and problem framing — across engagement channels and managed services applications.</li><li>Identify reusable, platform-fit design patterns over bespoke, client-specific solutions.</li><li>Facilitate discovery workshops with clients and stakeholders to align on journeys and success criteria. </li></ul><p><strong>Prototyping & Design Delivery</strong></p><ul><li>Build wireframes, user flows, and interactive prototypes to validate solutions before build commitment.</li><li>Maintain a shared design system and component library across channels and managed services applications.</li><li>Run usability testing and iterate designs based on user and client feedback.</li></ul><p><strong>Design-Centered Agile Delivery</strong></p><ul><li>Own and prioritize a design-centered backlog — research findings, usability fixes, and design debt — alongside feature work.</li><li>Run and participate in sprint ceremonies — refinement, planning, and review — representing the design perspective. </li><li>Own design QA, validating delivered work against design specifications before release.</li></ul><p><strong>Success Metrics & Validation</strong></p><ul><li>Define feature-level success metrics — usability, adoption, task completion, satisfaction — before development begins.</li><li>Track metrics post-launch and translate findings into backlog priorities. </li></ul><p><strong>Business & Stakeholder Collaboration</strong></p><ul><li>Present prototypes, journeys, and design rationale to clients and internal stakeholders. </li><li>Support pre-sales and project initiation through rapid prototyping and solutioning. </li></ul><p><strong>Documentation & Lifecycle Management </strong></p><ul><li>Maintain design specifications, redlines, and the design system for engineering handoff. </li><li>Ensure accessibility and consistency standards across all channels and applications.</li></ul><p><br></p><p><strong>Required Education, Knowledge, And Skills:</strong></p><ul><li>Bachelor's degree in Design, Engineering, Technology, Digital Media or a related discipline </li><li>5+ years as a Product Designer or UX/UI Designer, owning discovery-to-delivery design lifecycles.</li><li>Proven experience designing across multiple engagement channels — web, mobile, conversational/WhatsApp, webview, and agent or back-office applications — within one platform.</li><li>Strong portfolio demonstrating end-to-end process: discovery, prototyping, usability testing, and delivery.</li><li>Experience running or contributing to Agile sprints from a design perspective.</li><li>Proficiency in prototyping and design system tooling (Figma, Sketch, or Adobe XD), collaboration tools (FigJam, Miro), and validation tools (Maze, UserTesting, Hotjar).</li><li>Experience defining and tracking usability and adoption metrics using analytics tools (Mixpanel, Amplitude, Google Analytics).</li><li>Experience with Agile and backlog tooling such as Jira and Confluence, or equivalent.</li><li>Preferred - Experience designing for FinTech, Banking, Embedded Finance, Digital Payments, Cards, Wallets, or Financial Services. • Preferred - Experience designing conversational and channel-constrained interfaces (WhatsApp Business, IVR, USSD) alongside web and mobile UI.</li><li>Preferred - Experience designing managed services or back-office applications — agent tools, admin consoles, and operational dashboards.</li><li>Preferred - Familiarity with accessibility standards (WCAG).</li><li>Preferred having certification in UX/Design such as NN/g UX Certification or Google UX Design Certificate, or equivalent.</li></ul>
<p>The Center Physician (CP) works under the supervision of Center Manager and the Plasma Operations and Medical Director. The CP plays a critical role in the donation process where he/she has supervision on the whole process and relevant staff to ensure donors safety and plasma quality. The CP ensures that the centers medical staff follows the applicable policies, procedures & regulations.</p><p>Environment: Internal: Plasma Operations and Medical Director, Quality, Center Manager, Operations Manager and Medical staff. External: Donors, Health Authorities, government agencies, patient groups, auditors, and community organizations.</p><p>Key responsibility:</p><ul><li>Ensure the proper selection of suitable plasmapheresis donors according to the effective policies and procedures as well as the clinical experience.</li><li>Observe and confirm compliance of the Center's medical procedures as they affect the safety of the donors and the collected plasma.</li><li>Responsible for the certification, training and performance of the center medical staff as it pertains to the donor assessment and to compliance with the company's policies and procedures.</li><li>Provide additional necessary training, re-certification and corrective actions for the center's medical staff, in collaboration with the training department.</li><li>Perform the required physical examination for donors.</li><li>Review donors related documents carefully.</li><li>Carefully explain the Informed Consent and witness the donors signature on the form.</li><li>In a private and confidential setting, discuss the high-risk behavior educational material and definitions of high-risk behavior categories in order to provide the donor with the ability to self-exclude from donating.</li><li>Participate in the notification and counselling of donors found to be positive for various infectious disease markers such as HBV, HIV, HCV, syphilis, and other required tests.</li><li>Management of Donor Adverse Event Reactions and the appropriate level of care.</li></ul><p>Key responsibility:</p><ul><li>Timely review of accumulated data to confirm established donor suitability, donor safety and product safety.</li><li>Review the accumulated laboratory data of SPE, syphilis and Total Protein results in a timely basis, as well as the collection records, to determine whether the donor should be deferred for further donation.</li><li>Approve a donor whose SPE results were abnormal for plasmapheresis when normal results are obtained.</li><li>Recommend changes and improvements to Standard Operating Procedures.</li><li>Provide education sessions to the center medical staff according to the company's Standard Operating Procedures (SOP).</li><li>Learn, understand and be independent working with the PDS (Plasma Donor System).</li><li>Follows all cGMP and good documentation practice guidelines.</li><li>Review the QA reports for timely and appropriate actions on moderate complexity procedures for test problems.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Essential: - Bachelors Degree in Medicine.</li><li>Preferred: - Post graduate studies in Medicine, preferrable</li><li>Clinical experience.</li><li>Experience in GxP-regulated environment.</li><li>Proficiency in all Microsoft Office applications.</li><li>Clinical skills.</li><li>Assertiveness and decision-making ability.</li><li>Quality mindset.</li><li>Excellent customer service skills.</li><li>Organized and able to manage time effectively.</li><li>Ability to work within a highly regulated and fast paced medical environment.</li><li>Ability to influence and direct center medical staff through effective leadership skills.</li><li>Ability to understand, explain, follow, and enforce SOPs and protocols.</li><li>Ability to plan, communicate and execute activities for the improvement of overall operations.</li><li>Excellent written and spoken English and Arabic.</li></ul>
<p>The Center Physician (CP) works under the supervision of Center Manager and the Plasma Operations and Medical Director. The CP plays a critical role in the donation process where he/she has supervision on the whole process and relevant staff to ensure donors safety and plasma quality. The CP ensures that the centers medical staff follows the applicable policies, procedures & regulations.</p><p>Environment: Internal: Plasma Operations and Medical Director, Quality, Center Manager, Operations Manager and Medical staff. External: Donors, Health Authorities, government agencies, patient groups, auditors, and community organizations.</p><p>Key responsibility:</p><ul><li>Ensure the proper selection of suitable plasmapheresis donors according to the effective policies and procedures as well as the as the clinical experience.</li><li>Observe and confirm compliance of the Center's medical procedures as they affect the safety of the donors and the collected plasma.</li><li>Responsible for the certification, training and performance of the center medical staff as it pertains to the donor assessment and to compliance with the company's policies and procedures.</li><li>Provide additional necessary training, re-certification and corrective actions for the center's medical staff, in collaboration with the training department.</li><li>Perform the required physical examination for donors.</li><li>Review donors related documents carefully.</li><li>Carefully explain the Informed Consent and witness the donors signature on the form.</li><li>In a private and confidential setting, discuss the high-risk behavior educational material and definitions of high-risk behavior categories in order to provide the donor with the ability to self-exclude from donating.</li><li>Participate in the notification and counselling of donors found to be positive for various infectious disease markers such as HBV, HIV, HCV, syphilis, and other required tests.</li><li>Management of Donor Adverse Event Reactions and the appropriate level of care.</li></ul><p>Key responsibility:</p><ul><li>Timely review of accumulated data to confirm established donor suitability, donor safety and product safety.</li><li>Review the accumulated laboratory data of SPE, syphilis and Total Protein results in a timely basis, as well as the collection records, to determine whether the donor should be deferred for further donation.</li><li>Approve a donor whose SPE results were abnormal for plasmapheresis when normal results are obtained.</li><li>Recommend changes and improvements to Standard Operating Procedures.</li><li>Provide education sessions to the center medical staff according to the company's Standard Operating Procedures (SOP).</li><li>Learn, understand and be independent working with the PDS (Plasma Donor System).</li><li>Follows all cGMP and good documentation practice guidelines.</li><li>Review the QA reports for timely and appropriate actions on moderate complexity procedures for test problems.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><strong>Academic experience required</strong>: Essential: - Bachelors Degree in Medicine. Preferred: - Post graduate studies in Medicine, preferrable</li><li><strong>Professional experience required</strong>: - Clinical experience. - Experience in GxP-regulated environment.</li><li><strong>Computing skills</strong>: - Proficiency in all Microsoft Office applications.</li><li><strong>Personal skills</strong>: - Clinical skills. - Assertiveness and decision-making ability. - Quality mindset. - Excellent customer service skills. - Organized and able to manage time effectively. - Ability to work within a highly regulated and fast paced medical environment. - Ability to influence and direct center medical staff through effective leadership skills. - Ability to understand, explain, follow, and enforce SOPs and protocols. - Ability to plan, communicate and execute activities for the improvement of overall operations.</li><li><strong>Languages</strong>: Excellent written and spoken English and Arabic.</li></ul>
<ul><li><p><strong>About the role:</strong></p></li><li><p>Nahdet Misr Group is one of Egypt's largest educational publishing and content groups, with a growing footprint beyond Egypt. We are expanding into new international markets, and we are hiring an Export Marketing Specialist to own the marketing side of that expansion.</p></li><li><p>This is a genuinely end-to-end role. You will research a market, build the entry plan, adapt our positioning and materials for it, run the campaigns, equip our distributors, and report on what actually worked. It will suit someone who has already carried a marketing cycle from brief to results — not someone who has only owned one channel inside a larger team.</p></li><li><p><strong>What you will do:</strong></p></li><li><p><strong><em>Market development</em></strong></p></li><li><p> Research and size priority export markets: demand, competitor landscape, pricing norms, curriculum and regulatory requirements, and realistic routes to market.</p></li><li><p> Build market-entry marketing plans and supporting business cases for new territories, each with defined KPIs, budget and timeline.</p></li><li><p> Identify and profile potential distributors, agents and institutional partners, and support the commercial team through pitch and negotiation with the marketing case.</p></li><li><p><strong><em>End-to-end marketing execution</em></strong></p></li><li><p> Own campaigns from brief to post-campaign analysis: positioning, messaging, channel mix, budget, creative direction, launch and measurement.</p></li><li><p> Adapt product positioning, catalogues, sales decks and digital assets to each market's language, curriculum context and cultural expectations.</p></li><li><p> Work with design, digital, content and product teams to produce export-ready collateral and localised materials.</p></li><li><p> Manage our presence at international book fairs and trade exhibitions end to end: pre-show marketing, stand materials, meeting scheduling and structured follow-up.</p></li><li><p><strong><em>Partner and distributor marketing</em></strong></p></li><li><p> Equip distributors with campaign kits, positioning guidance, pricing narratives and portfolio training.</p></li><li><p> Coordinate co-marketing activity and monitor how the Nahdet Misr brand is represented in each market.</p></li><li><p><strong><em>Insight and reporting</em></strong></p></li><li><p> Track performance by market and by channel; report monthly to management with clear recommendations on where to redirect effort and spend.</p></li><li><p> Maintain a living market intelligence file covering competitors, pricing movements and distribution shifts across target regions.<br></p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>What you need</strong></p></li><li><p><strong><em>Essential</em></strong></p></li><li><p> <strong>1–3 years in international marketing, export marketing or regional marketing.</strong> Hands-on experience with markets outside Egypt is a requirement, not a preference.</p></li><li><p> <strong>Demonstrated end-to-end ownership of at least one full marketing cycle</strong> — research, planning, execution, measurement. Be ready to walk us through it in detail.</p></li><li><p> <strong>Excellent written and spoken English.</strong> You will write market plans, partner proposals and campaign copy in English every day, and represent us to international partners.</p></li><li><p> <strong>Strong business writing.</strong> Clear, structured, concise documents: market reports, business cases, executive summaries and partner correspondence that need no rewriting before they go out.</p></li><li><p> Bachelor's degree in Marketing, Business Administration, International Business or a related field.</p></li><li><p> Strong analytical skills — comfortable working with market data and budgets, and building an argument from numbers.</p></li><li><p> Advanced MS Office, particularly Excel and PowerPoint.</p></li><li><p> Willingness and eligibility to travel internationally for trade fairs and market visits.</p></li><li><p><strong><em>Preferred</em></strong></p></li><li><p> Background in publishing, education, FMCG or another export-driven industry.</p></li><li><p> Familiarity with Gulf, Levant or African markets.</p></li><li><p> A second foreign language — French is particularly valuable for francophone Africa.</p></li><li><p> Working knowledge of digital marketing platforms and analytics tools.</p></li><li><p> Understanding of export documentation and international trade fundamentals.<br></p></li></ul><p></p>
<p>Are you a dynamic and results-driven professional ready to make a significant impact? We are seeking an exceptional <strong>Sales And Marketing Specialist</strong> to join our vibrant team in <strong>Giza, Egypt</strong>. This is an incredible <strong>on-site</strong> opportunity for an experienced individual to fuse their sales prowess with creative marketing strategies, driving unparalleled growth and expanding our market footprint.</p><p>As a key player, you will be at the forefront of our initiatives, blending innovative marketing campaigns with effective sales tactics to achieve ambitious goals. If you thrive in a fast-paced environment and are passionate about transforming ideas into tangible success, this role is for you!</p><ul><li><strong>Overview:</strong> Spearhead sales and marketing efforts, from strategic planning to execution, ensuring brand visibility and revenue growth in the Egyptian market.</li><li><strong>Responsibilities:</strong><ul><li>Develop and implement comprehensive sales and marketing strategies to meet and exceed targets.</li><li>Conduct thorough market research to identify new opportunities and understand customer needs.</li><li>Create engaging content and manage advertising campaigns across various media platforms.</li><li>Build and maintain strong relationships with clients, fostering loyalty and driving repeat business.</li><li>Analyze sales data and marketing campaign performance to optimize future initiatives.</li><li>Collaborate with internal teams to ensure brand consistency and seamless customer experience.</li><li>Present innovative solutions and negotiate deals to close sales effectively.</li></ul></li><li><strong>Skills & Technologies:</strong> This role demands a powerful combination of strategic thinking and hands-on execution. You will leverage your expertise in <strong>Digital Marketing</strong>, <strong>Content Creation</strong>, and <strong>CRM platforms</strong>, alongside your exceptional <strong>Sales</strong> and <strong>Negotiation</strong> skills, to achieve ambitious <strong>Sales Targets</strong>.</li><li><strong>Growth Opportunities:</strong> Embark on a journey of continuous learning and professional advancement. We are committed to nurturing talent, offering pathways for career progression and leadership within our expanding operations in the Marketing, PR, and Sales sectors.</li><li><strong>Team & Culture:</strong> Join a collaborative, innovative, and supportive team where your ideas are valued, and your contributions directly fuel our success. We foster a culture of excellence, encouraging creativity and a proactive approach to challenges.</li><li><strong>Impact:</strong> Your work will directly influence our market presence, client acquisition, and overall business growth, positioning you as a vital contributor to our success story in Giza and beyond.</li></ul><p><strong>Requirements</strong></p><ul><li><strong>Required Skills:</strong> We are looking for a professional with a proven track record, possessing strong capabilities in:<ul><li><strong>Marketing</strong> and <strong>Sales</strong> methodologies</li><li>A demonstrated ability to achieve and surpass <strong>Sales Targets</strong></li><li>Proficiency in <strong>Digital Marketing</strong> and <strong>Content Creation</strong></li><li>Experience in <strong>Market Research</strong> and competitive analysis</li><li>Expertise in <strong>Customer Relationship Management (CRM)</strong></li><li>Outstanding <strong>Negotiation</strong> and persuasive communication abilities</li><li>Familiarity with <strong>Public Relations</strong> and <strong>Advertising Campaigns</strong></li><li>Strong <strong>Business Development</strong> and <strong>Sales Strategy</strong> acumen</li></ul></li><li><strong>Experience Requirements:</strong> A minimum of <strong>3-7 years of progressive experience</strong> in Sales and Marketing roles, showcasing a consistent record of achieving impactful results and driving business growth.</li><li><strong>Education Requirements:</strong> While a relevant academic background in Marketing, Business, or a related field is highly valued, we also recognize and encourage applications from candidates who can demonstrate equivalent practical experience and a strong portfolio of achievements.</li><li><strong>Career Level Expectations:</strong> This is an <strong>Experienced level</strong> position. We seek a confident, autonomous professional ready to take ownership of significant responsibilities, lead initiatives, and contribute strategically to our organizational success.</li></ul>
<strong>Job Description<br><br></strong><strong>Job Title: Sales Representative - French-Speaking (Sales Agent / SDR)<br><br></strong><strong>Summary<br><br></strong>The French Sales Representative is responsible for driving revenue growth by actively identifying, qualifying, and developing new business opportunities within the French-speaking markets. This role requires exceptional fluency in French, a strong understanding of sales methodologies, and a relentless drive to achieve and exceed sales targets. The agent acts as the primary link between marketing and sales, building a robust pipeline for the Account Executive team.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Prospecting & Lead Generation: Proactively research, identify, and qualify new prospects and "dormant" customers using various outreach channels including cold calling, email, LinkedIn, and social selling.</li><li>Sales Cycle Management: Engage with B2B prospects and decision-makers to understand their business needs, uncover pain points, and explore how the company's product/service can add value.</li><li>Pipeline Development: Strategize and coordinate meetings, product demonstrations, and calls between qualified leads and Account Executives to ensure a smooth transition and maintain sales momentum.</li><li>Proposal & Negotiation: Prepare, present, and negotiate sales offers, checking project feasibility and contributing to the execution of tender invitations or contract terms.</li><li>Customer Relationship Management: Act as an ambassador for the brand, building a relationship of trust with prospects and customers. Maintain accurate and up-to-date records of all sales activities and client information in the CRM system.</li><li>Collaboration: Collaborate cross-functionally with Sales, Marketing, Customer Experience (CX), and Product teams to align on strategy and develop tailored solutions.</li><li>Reporting & Strategy: Write detailed reports, analyze sales results, and adapt the sales approach and strategy accordingly with the support of management.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Language Fluency:</li><ul><li>French: Native or near-native fluency is mandatory (C1 written and spoken).</li><li>English: Fluent or professional working proficiency (B1/B2 level or higher) is required for internal communication, training, and working with international teams.</li></ul><li>Experience:</li><ul><li>Proven experience (typically 1+ year) in outbound lead generation, Sales Development (SDR), Business Development (BDR), or Inside Sales is a strong plus.</li><li>Experience in a B2B, SaaS, or digital sales environment is highly valued.</li></ul><li>Skills:</li><ul><li>Exceptional verbal and written communication skills with the ability to engage naturally with C-level executives.</li><li>Strong negotiation, observation, problem-solving, and consultative selling abilities.</li><li>Self-motivated, proactive, persistent, and driven by achievement; fearless in making cold calls.</li><li>Excellent rigor, organization, autonomy, and time management skills.</li></ul><li>Technical Proficiency (Bonus Points):</li><ul><li>Familiarity with CRM platforms (e.g., Salesforce, Hubspot).</li><li>Experience with sales engagement and automation tools (e.g., Lemlist, Outreach, LinkedIn Sales Navigator).</li></ul><li>Education: A Bachelor's or Master's degree in Business, Marketing, or a related field is often preferred.</li></ul><strong>Compensation and Benefits<br><br></strong><ul><li>A competitive compensation package consisting of a gross fixed salary and a variable component, reflecting performance and impact on sales targets (OTE - On-Target Earnings).</li><li>Opportunities for professional growth and a structured career path.</li><li>Flexible working arrangements and autonomy in organizing one's time (depending on the company policy).<br><br></li></ul>TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.<br><br>Req Id: req-14f15d63f8f7ae24<br><br>Posted At: Mon Oct 12 2026 00:00:00 GMT+0000 (Coordinated Universal Time)
<p><strong>Tasks</strong></p><ul><li>Lead the handling of escalated customer complaints, define resolution steps with branch managers, and communicate outcomes to customers.</li><li>Oversee CRM usage in the assigned area, ensuring customer contacts, follow-up calls and complaint records are complete and accurate.</li><li>Run retention activities such as post-service follow-up, service reminders and lost-customer win-back campaigns.</li><li>Monitor compliance of branches with MAG and OEM customer-handling standards.</li><li>Manage the CX team, planning workloads and setting service levels for call-backs and complaint closure.</li><li>Produce CSI/NPS and complaint reports, analyze trends by branch, advisor and issue type, and present insights to management.</li><li>Set objectives for team members, review their performance and coach them.</li><li>Communicate the aftersales CX plan and priorities to the team and branches.</li><li>Identify development needs of team members and arrange training.</li><li>Support the rollout of new CX initiatives, tools and OEM programs across branches.</li></ul><p><strong>Education</strong></p><p>Bachelor's degree in Business Administration, Commerce or a related field.</p><p><strong>Experience</strong></p><p>5 7 years of customer service or CX experience, including 2+ years leading a team, preferably in automotive aftersales.</p><p><strong>Skill</strong></p><ul><li>Customer-Focused Approach</li><li>Leverages Digital Communications with Customers</li><li>Masters Service Conversations</li><li>Navigates Customer Challenges</li><li>Strengthens Customer Connections</li><li>Builds Customer Loyalty</li><li>In-Depth Questioning</li><li>Service Into Sales</li><li>Understands Issues/Motivations</li><li>Customer Feedback Tracking</li><li>Customer relationship management (CRM) software</li><li>Data Analysis Techniques</li><li>Issue Management Techniques</li></ul><p><strong>Competencies</strong></p><p>Customer Focus: Building strong customer relationships and delivering customer-centric solutions. Ensures Accountability: Holding self and others accountable to meet commitments. Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations. Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business Administration, Commerce or a related field.</li><li>5 7 years of customer service or CX experience, including 2+ years leading a team, preferably in automotive aftersales.</li><li>Customer-Focused Approach</li><li>Leverages Digital Communications with Customers</li><li>Masters Service Conversations</li><li>Navigates Customer Challenges</li><li>Strengthens Customer Connections</li><li>Builds Customer Loyalty</li><li>In-Depth Questioning</li><li>Service Into Sales</li><li>Understands Issues/Motivations</li><li>Customer Feedback Tracking</li><li>Customer relationship management (CRM) software</li><li>Data Analysis Techniques</li><li>Issue Management Techniques</li><li>Customer Focus: Building strong customer relationships and delivering customer-centric solutions.</li><li>Ensures Accountability: Holding self and others accountable to meet commitments.</li><li>Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.</li><li>Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.</li><li>Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.</li><li>Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.</li><li>Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.</li><li>Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.</li></ul>
<p>A leading Automotive Company — Sole Agent for global brands and Authorized Dealer for multiple others, including elite brands — with full 3S across mass-market and premium portfolios. We are looking for a strategic, commercially driven Sales Director holds full ownership of the Retail, fleet, and commercial business lines across every brand in the portfolio. You will set the sales and growth plan to deliver volume, market share, and profitable revenue. This is a leadership role for someone who can operate at both the strategic and executional level in a fast-moving, multi-brand environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><em>Commercial Strategy & Growth</em></p><ul><li>Define and execute the commercial strategy for fleet, wholesale, and commercial channels across all mass-market and premium brands</li><li>Set annual volume, revenue, and market-share targets by brand and channel, and own delivery against them</li><li>Identify and pursue new business opportunities, segments, and channels to expand the commercial footprint</li><li>Build short- and long-range forecasts and translate them into actionable sales plans</li><li>Manage with Top Management the pricing strategy across the portfolio, including fleet pricing, tenders, and volume-based agreements, protecting margin while remaining competitive</li><li>Feed market intelligence, competitor pricing, and customer insight into product and brand positioning decisions</li><li>Work with brand principals and OEM partners on product mix, allocation, and launch plans</li></ul><p><em>Retail, Fleet & Wholesale Management</em></p><ul><li>Lead retail performance across the dealer network and showrooms — sales targets, conversion, and customer experience standards</li><li>Oversee the Fleet & Retail Manager in delivering retail volume, mix, and profitability across brands and branches</li><li>Ensure consistent go-to-market execution and pricing discipline between retail and fleet channels</li><li>Manage wholesale operations, dealer and distributor relationships, and stock/inventory alignment</li><li>Lead the fleet business: corporate, government, and key-account sales, tenders, and framework agreements</li></ul><p><em>Team Leadership</em></p><ul><li>Manage, coach, and develop a team of middle managers, including the Fleet & Retail Manager and Commercial Manager</li><li>Set clear objectives, KPIs, and accountability frameworks across the team</li><li>Build capability and succession within the commercial function</li><li>Foster collaboration between fleet, retail, and commercial teams to maximize cross-sell and consistency</li></ul><p><em>Stakeholder & Partner Management</em></p><ul><li>Act as the senior commercial interface with OEMs, brand principals, and strategic partners</li><li>Aligning with internal functions — marketing, aftersales, finance, operations — behind the commercial plan</li><li>Represent the company at industry events, client forums, and partner reviews</li></ul><p><em>Performance & Governance</em></p><ul><li>Monitor sales performance, pipeline, and profitability through data-led reporting</li><li>Enforce commercial governance, discounting discipline, and approval frameworks</li><li>Report commercial results and insights to executive management</li></ul><p> </p><p><br></p><p><strong>Requirements</strong></p><p><em>Education</em></p><p>Bachelor's degree in Business, Marketing, Engineering, or a related field; MBA advantageous</p><p><em>Experience</em></p><ul><li>10+ years in sales/commercial roles, with at least 5 in a senior leadership position — automotive industry strongly preferred</li><li>Proven track record in Retail, fleet, wholesale, or B2B commercial sales, ideally across multiple brands</li><li>Demonstrated success delivering growth, hitting volume/margin targets, and winning major tenders or contracts</li></ul><p><em>Skills & Competencies</em></p><ul><li>Strong commercial and financial acumen: pricing, margin management, P&L awareness</li><li>Strategic thinker with the ability to translate strategy into operational execution</li><li>Excellent negotiation, influencing, and relationship-building skills with senior clients and partners</li><li>Confident leading and developing teams, including managing managers</li><li>Data-driven decision-making; proficiency with CRM, sales analytics, and forecasting tools</li><li>Outstanding communication and presentation skills</li></ul><p><em>Personal Attributes</em></p><ul><li>Commercially driven and results-oriented, with a bias for action</li><li>Comfortable operating in a multi-brand, fast-paced environment</li><li>High integrity and sound commercial judgment</li></ul>
<ul><li><strong>Department:</strong> Engineering & Technical Office</li><li><strong>Experience Required:</strong> 3 – 6 Years</li><li><strong>Industry:</strong> Modular Enclosures / E-House Manufacturing</li></ul><strong>Position Summary</strong><p>We are seeking a detail-oriented and results-driven <strong>Technical Engineer</strong> with 3 to 6 years of experience in HVAC and Fire Protection systems, specifically within the design and manufacturing of <strong>Electric Houses (E-Houses)</strong> and containerized modular substations.</p><p>In this role, you will be responsible for engineering, sizing, and integrating ventilation, air conditioning, and fire suppression/detection systems into modular steel enclosures housing high- and medium-voltage electrical equipment. You will bridge the gap between mechanical design, electrical safety requirements, and structural constraints to ensure optimal environmental conditions and strict code compliance.</p><strong>Key Responsibilities</strong><strong>1. HVAC & Ventilation System Design</strong><ul><li>Conduct detailed <strong>heat load calculations</strong> for E-Houses based on internal equipment heat dissipation (switchgear, transformers, VFDs, batteries), ambient temperature extremes, and solar radiation.</li><li>Design and size mechanical ventilation, industrial air conditioning units (PAC units), pressurization systems, exhaust fans, air filters, and motorized/gravity louvers.</li><li>Prepare HVAC layout drawings, ducting routes, and equipment placement schemas ensuring optimal airflow and temperature distribution.</li><li>Define technical specifications for HVAC equipment, ensuring compatibility with hazardous area classifications (ATEX/IECEx if applicable) and coastal/corrosive environments.</li></ul><strong>2. Fire Protection & Safety System Design</strong><ul><li>Design comprehensive <strong>Fire Detection and Gas Suppression Systems</strong> (e.g., Clean Agent systems like FM-200 / Novec 1230, smoke/heat detectors, linear heat detection cables) in compliance with <strong>NFPA standards</strong> (NFPA 2001, NFPA 72, NFPA 70).</li><li>Develop Fire Alarm Control Panel (FACP) layouts, cause-and-effect matrices, and shutdown logic interlocks (e.g., automatic shutdown of HVAC fans and tripping of main breakers upon fire suppression discharge).</li><li>Size agent cylinder quantities, piping networks, and discharge nozzles.</li></ul><strong>3. Technical Coordination & Documentation</strong><ul><li>Coordinate closely with the <strong>Electrical Engineering team</strong> to align cable routing, penetrations, and power supply requirements for mechanical and safety equipment.</li><li>Collaborate with the <strong>Structural Fabrication team</strong> to ensure structural integrity and correct positioning of wall/roof cutouts, duct supports, and heavy equipment lifting points.</li><li>Generate complete <strong>Technical Submittal packages</strong>, including datasheets, calculation reports, P&IDs, isometric drawings, and Bill of Materials (BOM) / Material Take-Offs (MTO).</li><li>Review vendor offers, technical proposals, and equipment specifications to ensure compliance with project specifications.</li></ul><strong>4. Manufacturing & Testing Support</strong><ul><li>Provide technical support to the shop floor and production teams during the installation and assembly of ventilation ducts, fire piping, and control panels.</li><li>Participate in <strong>Factory Acceptance Testing (FAT)</strong> and assist with commissioning documentation and punch-list resolution.</li></ul><strong>Qualifications & Requirements</strong><ul><li><strong>Education:</strong> Bachelor’s Degree in Mechanical Engineering, Mechatronics, or a related engineering discipline.</li><li><strong>Experience:</strong> 3 to 6 years of proven experience in mechanical engineering design, with a strong preference for candidates with direct experience in <strong>E-Houses, containerized substations, or skid-mounted industrial packages</strong>.</li><li><strong>Technical Knowledge:</strong></li><li>Deep understanding of HVAC principles, heat transfer, and psychrometrics.</li><li>Solid command of international codes and standards (<strong>NFPA, ASHRAE, IEC, IEEE</strong>).</li><li>Familiarity with electrical switchgear room environmental requirements is a strong plus.</li><li><strong>Software Skills:</strong></li><li>Proficiency in <strong>AutoCAD</strong> and/or <strong>Revit</strong> for 2D/3D modeling and layout coordination.</li><li>Experience with HVAC sizing and hydraulic calculation software.</li><li><strong>Soft Skills:</strong></li><li>Strong analytical and problem-solving abilities.</li><li>Excellent cross-functional coordination and communication skills.</li><li>Ability to manage multiple project deadlines in a fast-paced manufacturing environment.</li></ul><p><br></p>
<p><strong>JOB SUMMARY</strong></p><p>We are looking for a motivated fresh graduate to join our finance team as a Junior Accountant. You will support day-to-day accounting work under the guidance of senior team members, learn the full accounting cycle on the job, and build a solid foundation for a career in accounting and finance. Internships or accounting training are a plus but not required.</p><p><strong>KEY RESPONSIBILITIES</strong></p><p><strong>Daily Accounting Tasks</strong></p><p>▪ Enter daily transactions and journal entries in the accounting system, with the correct supporting documents.</p><p>▪ File and organise invoices, receipts, payment vouchers and other accounting documents.</p><p>▪ Record petty cash transactions and prepare petty cash reconciliations.</p><p><strong>Accounts Payable & Receivable Support</strong></p><p>▪ Match supplier invoices with purchase orders and goods-received notes.</p><p>▪ Prepare payment requests and keep supplier balances up to date.</p><p>▪ Issue customer invoices and record customer receipts.</p><p><strong>Reconciliations & Month-End Support</strong></p><p>▪ Help prepare bank reconciliations and simple account reconciliations.</p><p>▪ Assist the team with month-end closing tasks such as accruals and fixed-asset records.</p><p>▪ Take part in inventory counts when needed.</p><p><strong>Reporting & Tax Support</strong></p><p>▪ Prepare data and schedules in Excel for monthly reports.</p><p>▪ Help gather documents and data for VAT and withholding tax returns.</p><p>▪ Help prepare documents requested by the auditors.</p><p><strong>General</strong></p><p>▪ Follow company accounting policies and internal control procedures.</p><p>▪ Learn the company’s accounting system and processes and take part in training.</p><p>Carry out other accounting tasks assigned by the line manager.</p><p><strong>Requirements</strong></p><p></p><p><strong>Education</strong></p><p>▪ Bachelor’s degree in accounting, Finance or Commerce; recent graduates are welcome.</p><p>▪ A good overall grade is preferred.</p><p><strong>Experience</strong></p><p>▪ 0 to 1 year of experience; fresh graduates are welcome.</p><p></p><p><strong>SKILLS & COMPETENCIES</strong></p><p><strong>Technical Skills</strong></p><p>▪ Good understanding of basic accounting principles: debits and credits, journal entries and financial statements.</p><p>▪ Good Microsoft Excel skills, including formulas, VLOOKUP/XLOOKUP and basic pivot tables.</p><p>▪ Familiarity with any accounting software (e.g. Odoo, QuickBooks, SAP) is a plus.</p><p>▪ Good written and spoken English.</p><p><strong>Personal Skills</strong></p><p>▪ Eagerness to learn and take on new tasks.</p><p>▪ Attention to detail and accuracy.</p><p>▪ Good organisation and time management.</p><p>▪ Honesty and confidentiality when handling financial information.</p><p>Ability to work well in a team and follow instructions.</p>
<p><strong>JOB SUMMARY</strong></p><p>We are looking for a Purchase Specialist to manage the full purchasing cycle, from receiving purchase requests to sourcing suppliers, negotiating prices and terms, issuing purchase orders and following up until delivery. The ideal candidate has 3 to 5 years of purchasing experience, strong negotiation skills, and the ability to balance cost, quality and delivery time while following company purchasing policies.</p><p><strong>KEY RESPONSIBILITIES</strong></p><p><strong>Purchasing & Sourcing</strong></p><p>▪ Review purchase requests from departments and check specifications, quantities and budget approval.</p><p>▪ Find and qualify suitable local and international suppliers, and request quotations.</p><p>▪ Prepare comparison sheets covering price, quality, delivery time and payment terms, and recommend the best offer.</p><p>▪ Issue purchase orders in the ERP system in line with approved authority limits.</p><p><strong>Negotiation & Supplier Management</strong></p><p>▪ Negotiate prices, payment terms, delivery schedules and warranties with suppliers.</p><p>▪ Maintain the approved supplier list and evaluate supplier performance regularly on quality, on-time delivery, price and service.</p><p>▪ Build good working relationships with suppliers and develop alternative sources for key items.</p><p>▪ Resolve supplier issues such as late deliveries, rejected items and returns.</p><p><strong>Order Follow-Up & Coordination</strong></p><p>▪ Follow up on open purchase orders until delivery and keep departments informed.</p><p>▪ Coordinate with the warehouse and quality control on receiving and inspecting goods.</p><p>▪ Work with finance on supplier invoices and payments, and resolve differences between the purchase order, goods receipt and invoice.</p><p>▪ For imported items, coordinate shipping, customs clearance and import documents with freight forwarders and clearance agents.</p><p><strong>Inventory & Planning Support</strong></p><p>▪ Work with the warehouse and planning teams to monitor stock levels and reorder points, avoiding both shortages and excess stock.</p><p>▪ Support the annual purchasing plan and purchasing budget.</p><p><strong>Reporting & Compliance</strong></p><p>▪ Keep purchasing records and documents complete and well organized.</p><p>▪ Prepare purchasing reports on spending, savings achieved, open orders and supplier performance.</p><p>▪ Follow the company’s purchasing policy, approval limits and code of conduct with suppliers.</p><p><strong>Requirements</strong></p><ul><li><p></p></li></ul><p><strong>QUALIFICATIONS & EXPERIENCE</strong></p><p><strong>Education</strong></p><p>▪ Bachelor’s degree in Commerce, Business Administration, Engineering or a related field.</p><p>▪ A procurement certification (e.g. CIPS or CPSM) is a plus.</p><p><strong>Experience</strong></p><p>▪ 3 to 5 years of experience in purchasing or procurement.</p><p>▪ Experience with both local and international (import) purchasing.</p><p>▪ Experience in a similar industry is a plus.</p><p><strong>SKILLS & COMPETENCIES</strong></p><p><strong>Technical Skills</strong></p><p>▪ Strong negotiation skills.</p><p>▪ Good knowledge of purchasing procedures, Incoterms and import and customs processes.</p><p>▪ Hands-on experience with the purchasing module of an ERP system (e.g. SAP, Oracle, Odoo, Microsoft Dynamics).</p><p>▪ Good Microsoft Excel skills, including comparison sheets, pivot tables and lookups.</p><p>▪ Good written and spoken English.</p><p><strong>Personal Skills</strong></p><p>▪ Attention to detail and accuracy.</p><p>▪ Strong organization and follow-up.</p><p>▪ Integrity and transparency in dealing with suppliers.</p><p>▪ Problem-solving under time pressure.</p><p>▪ Clear communication with internal departments and suppliers.</p>
<strong>Team Leader – Network Admin <br><br></strong><strong>Who We Are<br><br></strong>For over three decades, Juhayna Food Industries has been a pioneer in Egypt’s dairy and juice sector, producing, processing, and packaging milk, yoghurt, cooking products, juices, and concentrates. Since 1983, we have built trusted household brands, expanding our presence across Egypt and the Middle East through a commitment to high-quality, safe, and healthy products.<br><br>Today, with four state-of-the-art plants, a vast distribution network reaching over 136,000 outlets, and a 5,000-feddan dairy farm housing over 7,000 milking cows, Juhayna continues to set benchmarks for premium Egyptian products. Our success stems from our people, who embody the values of <strong>Integrity, Achievement, Continuous Improvement, Innovation, Ownership, and Positivity.<br><br></strong><strong>Job Purpose<br><br></strong>Responsible to maintain a healthy network infrastructure for both active & passive networks across main offices, factories and branches. This is while assuring a secure work place through different security technologies (Firewalls, UTMs, Endpoint clients). Supporting Cisco Voice Systems and Cisco Contact Center environments.<br><br><strong>What You Will Do In Your Role<br><br></strong><ul><li> Responsible for defining security frameworks for existing and new systems. </li><li> Responsible for system security planning, developing, and implementing security policies across multiple platforms. </li><li> Ensures successful implementation and maintenance of the defined standards. </li><li> Ensures compliance of IT Security Policies. </li><li> Provides support in security management and security architect standards and documentations. </li><li> Manages and supports networking and security services in LAN, WAN and Internet network infrastructure </li><li> Manages security devices such as firewall, IDS, VPN, etc. </li><li> Provides technical support and consultation for enhancement of and change to network security configuration </li><li> Defines processes to manage the network security </li><li> Develops cutting-edge, innovative solutions for IT networks security. </li><li> Studies the proliferation of viruses; prevent hacker intrusion. </li><li> Conducts active penetration tests; discover vulnerabilities in information systems. </li><li> security access and protects against unauthorized access </li><li> Responsible for Symantec Antivirus Servers and ensure that all Clint is updated and protected </li><li> Responsible for all Cisco Voice Systems and Cisco Contact Center </li><li> Lead Network Team of Troubleshoots network access problems and implements network security policies and procedures </li><li> Checking health of all network devices and ensure that it is up to date OS </li><li> Responsible for all branches and factories communication lines (VPN – Internet) </li><li> Design and enhance all network infrastructure for new and exist branches and sites <br><br></li></ul><strong>What You Will Bring To The Role<br><br></strong><strong> Education <br><br></strong><ul><li> Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field. </li><li> 5+ years of experience in Information Security, Network Security, or Cybersecurity. </li><li> Experience managing enterprise security solutions, including Firewalls, IPS, NAC, EDR, and SIEM platforms. <br><br></li></ul><strong>Technical Skills<br><br></strong>Some Certifications that are a Plus:<br><br><ul><li> CCNA (Cisco Certified Network Administrator), CCNP (Cisco Certified Network Professional), CCNP Security, SISAS Implementing Cisco Secure Access Solutions, Implementing Core Cisco ASA Security, CCNP Voice, ITIL Foundation certified.</li><li> Network Administration (LAN, WAN, WLAN, VPN) </li><li> Cisco Routing & Switching </li><li> Network Security (Firewalls, IDS/IPS, UTM) </li><li> Cisco Security Solutions (ASA, Firepower, ISE) </li><li> Cybersecurity & Incident Response </li><li> SIEM Monitoring & Vulnerability Assessment </li><li> Endpoint Protection & Antivirus Management </li><li> Cisco IP Telephony & Contact Center </li><li> Network Monitoring & Troubleshooting </li><li> Network Design & Optimization </li><li> Windows Server, Active Directory, DNS & DHCP </li><li> ITIL Service & Change Management <br><br></li></ul><strong> Behavioral Competencies <br><br></strong><ul><li> Decision Making. </li><li> Analytical & Problem-Solving Skills. </li><li> Communication & Influencing Skills. </li><li> Stakeholder Management. </li><li> Planning & Organizing. </li><li> Continuous Improvement Mindset. </li><li> Accountability & Ownership.</li></ul>
<h2>1. Job Purpose</h2><p>The HSE Specialist is responsible for supporting the implementation and monitoring of Health, Safety, and Environmental policies and procedures across the company's operations and real estate development projects. The role ensures compliance with applicable laws, regulations, and company standards while promoting a safe working environment for employees, contractors, consultants, and visitors.</p><h2>2. Key Responsibilities</h2><h3>A. Health & Safety Compliance</h3><ul><li><p>Implement and monitor HSE policies, procedures, and guidelines across the company's offices and project sites.</p></li><li><p>Ensure compliance with applicable health, safety, and environmental laws, regulations, and company requirements.</p></li><li><p>Conduct regular HSE inspections and identify potential hazards and unsafe practices.</p></li><li><p>Prepare risk assessments and recommend preventive and corrective actions.</p></li><li><p>Follow up on the implementation of corrective actions to ensure compliance with safety standards.</p></li><li><p>Ensure that employees, contractors, and visitors follow established health and safety procedures.</p></li></ul><h3>B. Construction Site Safety</h3><ul><li><p>Conduct regular site visits to monitor safety conditions and ensure compliance with approved HSE plans.</p></li><li><p>Monitor contractors' and subcontractors' compliance with HSE requirements.</p></li><li><p>Ensure the proper use of personal protective equipment (PPE) and compliance with site safety rules.</p></li><li><p>Monitor high-risk activities, including working at heights, excavation, lifting operations, electrical work, and confined-space activities, where applicable.</p></li><li><p>Check the availability and proper use of fire extinguishers, emergency exits, first-aid facilities, and other safety equipment.</p></li><li><p>Coordinate with project management, consultants, contractors, and site engineers to address safety concerns.</p></li><li><p>Report unsafe conditions and practices and recommend immediate corrective actions.</p></li></ul><h3>C. Environmental Management</h3><ul><li><p>Monitor compliance with environmental requirements at project sites and company facilities.</p></li><li><p>Identify potential environmental risks related to construction activities, waste disposal, dust, noise, and hazardous materials.</p></li><li><p>Ensure proper waste management practices and promote environmental awareness.</p></li><li><p>Report environmental incidents and follow up on corrective measures.</p></li></ul><h3>D. Incident Management & Emergency Preparedness</h3><ul><li><p>Investigate workplace accidents, near misses, and safety incidents to identify root causes and prevent recurrence.</p></li><li><p>Prepare incident reports and maintain accurate records of HSE-related incidents.</p></li><li><p>Support the development and implementation of emergency response and evacuation plans.</p></li><li><p>Coordinate emergency drills and ensure employees are familiar with emergency procedures.</p></li><li><p>Monitor incident trends and recommend improvements to reduce workplace risks.</p></li></ul><h3>E. Training & Awareness</h3><ul><li><p>Conduct HSE induction sessions for new employees, contractors, and relevant site personnel.</p></li><li><p>Deliver toolbox talks and safety awareness sessions when required.</p></li><li><p>Promote a strong safety culture across the company's offices and project sites.</p></li><li><p>Ensure employees and contractors understand and follow relevant safety procedures.</p></li></ul><h3>F. Reporting & Documentation</h3><ul><li><p>Prepare regular HSE inspection reports and communicate findings to the concerned departments.</p></li><li><p>Maintain HSE records, including risk assessments, incident reports, inspection checklists, and training records.</p></li><li><p>Assist in preparing HSE performance reports and monitoring key performance indicators (KPIs).</p></li><li><p>Support internal and external HSE audits and ensure timely closure of audit findings.</p></li><li><p>Follow up with contractors and relevant stakeholders to ensure required HSE documentation is maintained.</p></li></ul><p></p><p><strong>Requirements</strong></p><h3>Education</h3><ul><li><p>Bachelor's degree in Engineering, Science, Occupational Safety, Environmental Science, or a related field.</p></li><li><p>A professional HSE qualification, such as NEBOSH or IOSH, is preferred.</p></li></ul><h3>Experience</h3><ul><li><p>3–5 years of relevant experience in Health, Safety, and Environment.</p></li><li><p>Previous experience in real estate development, construction, contracting, or engineering projects is preferred.</p></li><li><p>Experience conducting site inspections, risk assessments, incident investigations, and HSE reporting.</p></li></ul><h3>Technical Skills</h3><ul><li><p>Good knowledge of occupational health and safety principles and construction site safety requirements.</p></li><li><p>Familiarity with applicable Egyptian HSE legislation and relevant environmental regulations.</p></li><li><p>Ability to conduct risk assessments and identify workplace hazards.</p></li><li><p>Knowledge of incident investigation and root-cause analysis.</p></li><li><p>Good reporting, documentation, and record-keeping skills.</p></li><li><p>Proficiency in Microsoft Office applications</p></li></ul><p></p>
<p>Are you a seasoned HR professional ready to make a significant impact? We are seeking an exceptional <strong>HR Manager</strong> to join our dynamic team in <strong>Giza, Egypt</strong>. This is a thrilling opportunity for an experienced individual to shape our people strategy and foster a thriving workplace culture in a <strong>hybrid work environment</strong>.</p><p><strong>Overview:</strong> As our HR Manager, you will be the cornerstone of our human capital, driving initiatives that attract, develop, and retain top talent. You will play a pivotal role in creating an environment where every employee feels valued, engaged, and empowered to achieve their full potential. If you're passionate about people and possess a strategic mindset, this is your chance to lead and innovate.</p><ul><li><p><strong>Responsibilities:</strong></p><ul><li><p><strong>Lead and Innovate:</strong> Develop and implement comprehensive HR strategies aligned with organizational goals, covering all aspects of the employee lifecycle.</p></li><li><p><strong>Talent Acquisition Maestro:</strong> Oversee and optimize the entire <strong>Recruitment</strong> process, from sourcing to onboarding, ensuring we attract and hire the best candidates.</p></li><li><p><strong>Employee Champion:</strong> Drive robust <strong>Employee Relations</strong>, fostering a positive work environment, resolving conflicts, and promoting open communication.</p></li><li><p><strong>Performance Architect:</strong> Implement and manage effective <strong>Performance Management</strong> systems that encourage growth, recognize achievements, and address development areas.</p></li><li><p><strong>Compensation & Benefits Strategist:</strong> Administer competitive <strong>Compensation & Benefits</strong> programs, ensuring fairness, compliance, and market competitiveness.</p></li><li><p><strong>Policy & Compliance Guru:</strong> Develop, update, and enforce <strong>HR Policies & Procedures</strong>, ensuring adherence to local labor laws, including <strong>Egyptian Labor Law</strong>.</p></li><li><p><strong>Development Driver:</strong> Identify training needs and facilitate impactful <strong>Training & Development</strong> programs to enhance employee skills and career progression.</p></li><li><p><strong>Seamless Onboarding:</strong> Design and execute engaging <strong>Onboarding</strong> experiences that integrate new hires smoothly into our culture.</p></li><li><p><strong>HRIS Management:</strong> Leverage <strong>HR Information Systems (HRIS)</strong> to streamline HR operations and provide data-driven insights.</p></li></ul></li><li><p><strong>Skills & Technologies:</strong> This role demands a strong foundation in core <strong>Human Resources (HR)</strong> principles, exceptional <strong>Communication</strong> and <strong>Conflict Resolution</strong> abilities, and proficiency in modern HR tools and methodologies.</p></li><li><p><strong>Growth Opportunities:</strong> We believe in nurturing talent. As an HR Manager, you will have ample opportunities for professional development, strategic project leadership, and potential advancement into senior HR leadership roles within our growing organization.</p></li><li><p><strong>Team & Culture:</strong> Join a collaborative and supportive team where your contributions are highly valued. We champion a culture of respect, innovation, and continuous improvement, where every voice matters.</p></li><li><p><strong>Impact:</strong> Your work will directly influence our organizational success by building a high-performing, engaged workforce. You will be instrumental in shaping our company's future, making a tangible difference in the lives of our employees and the achievement of our business objectives.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Required Skills & Expertise:</strong></p><ul><li><p>Proven mastery in <strong>Human Resources (HR)</strong> management and strategic planning.</p></li><li><p>Exceptional track record in end-to-end <strong>Recruitment</strong> and talent acquisition.</p></li><li><p>Demonstrated expertise in <strong>Employee Relations</strong>, fostering positive workplace dynamics.</p></li><li><p>Strong capabilities in <strong>Performance Management</strong> and talent development.</p></li><li><p>Proficiency in designing and managing <strong>Compensation & Benefits</strong> programs.</p></li><li><p>In-depth knowledge of <strong>HR Policies & Procedures</strong> and compliance, particularly with <strong>Egyptian Labor Law</strong>.</p></li><li><p>Experience with <strong>Training & Development</strong> initiatives and effective <strong>Onboarding</strong> processes.</p></li><li><p>Familiarity with <strong>HR Information Systems (HRIS)</strong> for efficient HR operations.</p></li><li><p>Outstanding <strong>Communication</strong>, interpersonal, and <strong>Conflict Resolution</strong> skills.</p></li></ul></li><li><p><strong>Education Requirements:</strong></p><ul><li><p>A Bachelor's degree in Human Resources, Business Administration, or a related field is highly preferred, or equivalent practical experience demonstrating a strong foundation in HR principles.</p></li></ul></li><li><p><strong>Experience Requirements:</strong></p><ul><li><p>A minimum of <strong>3-7 years of progressive experience</strong> in Human Resources, with a significant portion in a managerial or senior HR role, showcasing your ability to lead and innovate.</p></li></ul></li><li><p><strong>Career Level Expectations:</strong></p><ul><li><p>This is an <strong>Experienced</strong> level role, seeking a professional ready to take ownership, drive HR initiatives, and contribute strategically to our organizational success.</p></li></ul></li></ul><p></p>
<p><strong>About Us</strong></p><p>Daftra - دفترة is a leading cloud-based SaaS provider supporting more than 50 business sectors across the Arab region. Our platform delivers secure, scalable, and fully customizable enterprise management solutions with a 99.9% uptime guarantee, accessible anytime, anywhere, across multiple devices.</p><p>At Daftra, we simplify business operations by empowering organizations with flexible systems that grow with their needs backed by strong engineering, product excellence, and customer-centric innovation.</p><p><br></p><p><strong>Objective of the Position</strong></p><p>The Real-Time Management Specialist (RTM) owns intraday performance across Daftra's 24/7 Tech Support and Sales operations. Beyond monitoring live queues, the RTM makes the intraday staffing decisions that protect service levels: adjusting skills and routing, approving or cancelling offline activities, managing breaks, and recommending overtime or voluntary time off (VTO).</p><p>Reporting to the Workforce Manager, the RTM handles intraday escalations, applies and improves real-time SOPs, works closely with the Real-Time Analysts (RTAs) to cover all queues, and turns intraday results into insights and recommendations for WFM and Operations leadership.</p><p><br></p><p><strong>Duties & Responsibilities</strong></p><ul><li>Own intraday Service Level, abandon rate, and occupancy across phone, chat, email, and demo queues, making the real-time decisions needed to hit daily and weekly targets.</li><li>Reforecast intraday volume and AHT when actuals move away from forecast, quantify the staffing gap, and adjust the plan for the rest of the day.</li><li>Approve, move, or cancel breaks, coaching, training, and other offline activities based on live queue conditions, and recommend overtime or VTO to the Workforce Manager.</li><li>Handle intraday incidents during volume surges, system outages, and access issues, coordinating with Team Leads, IT, and Operations on recovery actions such as cross-skill moves, IVR messaging, and backlog plans.</li><li>Track real-time schedule adherence, log daily schedule exceptions (sick leave, tardiness, unscheduled offline time), and approve shift swaps, working alongside the RTAs.</li><li>Maintain real-time SOPs, escalation steps, and intraday threshold triggers, and propose updates after major incidents.</li><li>Track adherence and conformance trends, find the root causes of recurring gaps, and agree corrective actions with Team Leads.</li><li>Deliver daily intraday summaries and weekly performance reviews, including root-cause analysis of SLA misses and recommendations to improve scheduling and staffing.</li><li>Partner with the Scheduler and Forecaster to feed intraday learnings into future forecasts and schedules.</li></ul><p><br></p><p><strong>Qualifications</strong></p><p><strong>Education & Experience</strong></p><ul><li>Bachelor’s degree in a relevant field.</li><li>3+ years of contact center experience, including at least 1–2 years as a Real-Time Analyst or in a Workforce Management role.</li><li>Hands-on experience managing intraday queues and making real-time staffing decisions in multi-channel environments (Phone, Chat, Email).</li><li>Experience handling live incidents such as system outages or volume surges is a plus.</li></ul><p><strong>Technical Skills</strong></p><ul><li>Solid hands-on experience with CCaaS/ACD platforms (e.g., Genesys, Talkdesk, NICE CXone, Zendesk) and real-time monitoring dashboards.</li><li>Strong MS Excel/Google Sheets skills for intraday reforecasting, staffing gap analysis, and performance reporting.</li><li>Good working knowledge of WFM concepts, including Service Level, Occupancy, Shrinkage, Adherence, Conformance, and basic Erlang C staffing calculations.</li><li>Experience with WFM tools (e.g., NICE IEX, Verint, Calabrio, Assembled) is a plus.</li></ul><p><strong> Soft Skills</strong></p><ul><li>Confident, sound decision-making under pressure, balancing service level against cost and agent experience.</li><li>Strong stakeholder management, with the ability to push back on or negotiate with Operations when live conditions require it.</li><li>Clear, concise communication for real-time escalations and management reporting.</li><li>Highly organized, able to balance live queue monitoring with reporting and administrative tasks.</li></ul><p><strong>Preferred Certification</strong></p><ul><li>WFM certifications (e.g., SWPP, ICMI) are a plus.</li></ul><p><br></p><p><strong>Why Join Daftra?</strong></p><ul><li>USD Salary</li><li>Transportation allowance</li><li>Career growth</li><li>MBA discount</li><li>Gym membership</li><li>Friendly environment</li></ul><p><br></p>
<p>Are you a seasoned sales professional with a passion for real estate and a drive to excel? We are on the hunt for a <strong>dynamic Senior Real Estate Sales Executive</strong> to join our thriving team in <strong>Giza, Egypt</strong>! This is an exceptional <strong>on-site</strong> opportunity for an experienced individual to significantly impact our sales trajectory and grow within a vibrant market.</p><h3><strong>Overview</strong></h3><p>Step into a pivotal role where your expertise in real estate sales will shine. We are seeking an individual who not only meets but consistently exceeds sales targets, driving our presence in the competitive Giza market. If you thrive on building lasting client relationships and are motivated by ambitious goals, this is your chance to make a substantial mark.</p><h3><strong>Responsibilities</strong></h3><ul><li><strong>Drive Sales Excellence:</strong> Consistently achieve and surpass ambitious <strong>sales targets</strong> for a diverse portfolio of properties.</li><li><strong>Client Engagement:</strong> Cultivate and maintain strong, trust-based relationships with clients, understanding their needs and guiding them through the sales process.</li><li><strong>Market Mastery:</strong> Conduct thorough <strong>market analysis</strong> to identify trends, opportunities, and competitive landscapes within the Giza real estate sector.</li><li><strong>Lead Generation:</strong> Proactively identify and develop new business opportunities and qualified leads through various channels.</li><li><strong>Expert Negotiation:</strong> Skillfully <strong>negotiate and close deals</strong>, ensuring mutually beneficial outcomes for clients and the company.</li><li><strong>Property Presentation:</strong> Showcase properties with compelling <strong>presentation skills</strong>, highlighting key features and investment potential.</li></ul><h3><strong>Skills & Technologies</strong></h3><p>To succeed in this role, you will bring a robust toolkit of skills, including proven expertise in <strong>Real Estate</strong> sales, exceptional <strong>Sales Target Achievement</strong>, sophisticated <strong>Negotiation</strong> techniques, and superior <strong>Client Relationship Management</strong>. Proficiency in <strong>Market Analysis</strong>, effective <strong>Lead Generation</strong> strategies, and the art of <strong>Closing Deals</strong> are paramount. Strong <strong>Communication</strong>, impactful <strong>Presentation Skills</strong>, fundamental <strong>Property Valuation</strong> understanding, and excellent <strong>Time Management</strong> are essential for navigating this fast-paced environment.</p><h3><strong>Growth Opportunities</strong></h3><p>As an <strong>Experienced</strong> professional, you will be part of a company that values career progression. We offer clear pathways for advancement, continuous learning opportunities, and the chance to lead and mentor junior team members as you expand your influence in the real estate sector.</p><h3><strong>Team & Culture</strong></h3><p>Join a highly collaborative and results-driven team where passion for real estate meets professional excellence. We foster a supportive environment that celebrates success, encourages innovation, and empowers every team member to achieve their full potential. Your contributions will be recognized and valued within a culture of high performance and mutual respect.</p><h3><strong>Impact</strong></h3><p>Your work will directly contribute to our company's growth and reputation in the Egyptian real estate market. By successfully connecting clients with their ideal properties, you will not only achieve personal success but also play a crucial role in shaping our brand and expanding our market footprint in Giza and beyond.</p><p><strong>Requirements</strong></p><ul><li><strong>Experience That Excites:</strong> Possess <strong>2-5 years of proven, dynamic experience in Real Estate Sales</strong>, demonstrating a consistent track record of success.</li><li><strong>Skill Set for Success:</strong> A robust command of <strong>Real Estate</strong> sales principles, a relentless drive for <strong>Sales Target Achievement</strong>, masterful <strong>Negotiation</strong> abilities, and exceptional <strong>Client Relationship Management</strong>. Proficiency in <strong>Market Analysis</strong>, proactive <strong>Lead Generation</strong>, and the art of <strong>Closing Deals</strong> are non-negotiable. Strong <strong>Communication</strong>, compelling <strong>Presentation Skills</strong>, a solid understanding of <strong>Property Valuation</strong>, and superior <strong>Time Management</strong> are essential.</li><li><strong>Education & Drive:</strong> While specific educational requirements are flexible, a relevant degree or equivalent professional qualifications are highly regarded. What truly matters is your drive, dedication, and demonstrated success in the real estate arena.</li><li><strong>Career Level Expectation:</strong> This role is tailored for an <strong>Experienced professional</strong> who is ready to take on significant responsibility, lead by example, and make a profound impact from day one.</li></ul>
<p>To lead and manage the <strong>Electrical Maintenance function</strong> at Eagle Chemicals, ensuring the reliable, safe, and efficient operation of all electrical systems, automation, <strong>PLC and DCS control systems</strong> across the manufacturing facility. The role is responsible for maximizing equipment availability, minimizing downtime, enhancing system reliability, and supporting continuous improvement initiatives while ensuring full compliance with electrical, safety, and regulatory standards.<br><br> </p><p> </p><p><strong>Electrical, PLC & DCS Systems Reliability</strong></p><ul><li><p>Ensure maximum availability and reliability of electrical, PLC, and DCS systems with minimal unplanned downtime.</p></li><li><p>Lead troubleshooting and root cause analysis for failures related to PLCs, DCS, HMIs, VFDs, MCCs, and control panels.</p></li><li><p>Ensure uninterrupted operation of control systems supporting production and utilities.</p></li><li><p>Improve MTBF and reduce MTTR for electrical and automation systems.</p></li></ul><p><strong> Preventive & Predictive Maintenance Management</strong></p><ul><li><p>Develop and implement preventive and predictive maintenance programs for electrical and automation systems.</p></li><li><p>Ensure timely execution of maintenance plans and shutdown activities.</p></li><li><p>Establish maintenance standards, procedures, and checklists for PLC/DCS systems.</p></li><li><p>Ensure proper spare parts management for critical electrical and automation</p></li></ul><p><strong>Automation & Continuous Improvement</strong></p><ul><li><p>Lead automation improvement projects, system upgrades, and migrations for PLC and DCS platforms.</p></li><li><p>Optimize control logic, alarms, and interlocks to improve process stability and safety.</p></li><li><p>Support production optimization through improved automation and control strategies.</p></li><li><p>Participate in CAPEX projects related to electrical and automation systems.</p></li></ul><p><strong>Safety, Compliance & Standards</strong></p><ul><li><p>Ensure 100% compliance with electrical safety standards, company policies, and local regulations.</p></li><li><p>Promote a strong safety culture within the electrical maintenance team.</p></li><li><p>Ensure risk assessments, lockout/tagout procedures, and safe work practices are implemented.</p></li><li><p>Support internal and external audits and close findings in a timely manner.</p></li></ul><p><strong>Team Leadership & Capability Development</strong></p><ul><li><p>Lead, coach, and develop the electrical maintenance and automation team.</p></li><li><p>Assess competency gaps and deliver targeted technical training on PLC, DCS, and electrical systems.</p></li><li><p>Ensure effective coordination with production, utilities, instrumentation, and mechanical teams.</p></li><li><p>Build a high-performing, accountable, and engaged team.</p></li></ul><p><strong>Planning, Budget & Resource Management</strong></p><ul><li><p>Prepare and manage the electrical maintenance budget and cost control initiatives.</p></li><li><p>Optimize maintenance costs while maintaining system reliability.</p></li><li><p>Manage contractors and external service providers for specialized automation works.</p></li><li><p>Support spare parts strategy and inventory optimization.</p></li></ul><p><strong>Documentation, Reporting & Digitalization</strong></p><ul><li><p>Ensure accurate and up-to-date documentation for electrical, PLC, and DCS systems.</p></li><li><p>Maintain control logic backups, software versions, and change management records.</p></li><li><p>Prepare and submit maintenance performance reports and KPI dashboards.</p></li><li><p>Support digital maintenance systems (CMMS, automation documentation).</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Education:</strong> Bachelor’s degree in Electrical Engineering, Mechatronics, or Automation Engineering.</p></li><li><p><strong>Experience:</strong> Minimum 6 to 8 years of experience in electrical maintenance and industrial automation within a manufacturing environment (chemical, industrial, or process manufacturing preferred).</p></li><li><p><strong>Technical Expertise:</strong></p><ul><li><p>Strong hands-on experience with PLC, DCS, HMI programming, and troubleshooting (e.g., Siemens, Schneider, Allen-Bradley, or equivalent).</p></li><li><p>In-depth knowledge of Variable Frequency Drives (VFDs), Motor Control Centers (MCCs), power distribution, switchgears, and industrial instrumentation.</p></li><li><p>Solid understanding of control logic, industrial networking, electrical schematics, and single-line diagrams.</p></li></ul></li><li><p><strong>Maintenance & Reliability:</strong> Proven track record in establishing preventive and predictive maintenance programs, improving OEE, managing MTBF/MTTR, and executing Root Cause Analysis (RCA).</p></li><li><p><strong>Safety & Compliance:</strong> High awareness of electrical safety standards, LOTO (Lockout/Tagout) procedures, and industrial HSE regulations.</p></li><li><p><strong>Leadership & Soft Skills:</strong> Strong leadership, team development, problem-solving, and cross-functional communication skills.</p></li></ul><p></p>
<p>Are you passionate about numbers and eager to kickstart your career in the dynamic world of finance? We are seeking a highly motivated and detail-oriented <strong>Accountant</strong> to join our vibrant team in <strong>Giza, Egypt</strong>! This is an incredible <strong>on-site</strong> opportunity for an entry-level professional to gain hands-on experience and make a significant impact from day one. If you're ready to dive into the heart of financial operations and grow with a forward-thinking organization, we want to hear from you!</p><p><strong>About the Role:</strong></p><p>As an Accountant, you will be a crucial part of our finance department, ensuring the accuracy and integrity of our financial records. This role offers a fantastic foundation for developing your expertise across various accounting functions, from daily transactions to comprehensive financial reporting. You'll work closely with experienced professionals, contributing to our financial health and operational efficiency.</p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Perform daily bookkeeping activities, including recording financial transactions and maintaining ledgers.</p></li><li><p>Assist in the preparation of accurate and timely financial reports, statements, and summaries.</p></li><li><p>Conduct data entry tasks with meticulous attention to detail to ensure data accuracy.</p></li><li><p>Reconcile bank statements and other financial accounts to identify discrepancies.</p></li><li><p>Support financial analysis activities to aid in decision-making.</p></li><li><p>Utilize accounting software such as <strong>QuickBooks</strong> and <strong>Odoo ERP</strong> to manage financial data.</p></li><li><p>Assist with internal and external auditing processes, preparing necessary documentation.</p></li><li><p>Contribute to the continuous improvement of accounting processes and internal controls.</p></li><li><p>Collaborate with banking partners and manage relevant financial operations.</p></li></ul><p><strong>Skills & Technologies You'll Master:</strong></p><ul><li><p>Develop proficiency in <strong>Accounting</strong> principles and <strong>Financial Analysis</strong> techniques.</p></li><li><p>Become an expert user of <strong>QuickBooks</strong>, <strong>Odoo ERP</strong>, and <strong>Microsoft Excel</strong>.</p></li><li><p>Enhance your skills in <strong>Financial Reporting</strong>, <strong>Auditing</strong>, and <strong>Bookkeeping</strong>.</p></li><li><p>Cultivate essential soft skills like <strong>Attention to Detail</strong>, <strong>Problem-Solving</strong>, <strong>Communication</strong>, and <strong>Time Management</strong>.</p></li></ul><p><strong>Growth Opportunities:</strong></p><ul><li><p>This entry-level position is designed for rapid professional development. You'll receive mentorship from seasoned finance professionals, access to continuous learning resources, and the chance to take on increasing levels of responsibility. We are committed to fostering your career growth within the accounting and finance sector.</p></li></ul><p><strong>Team & Culture:</strong></p><ul><li><p>Join a supportive, collaborative, and professional team that values accuracy, efficiency, and innovative thinking. Our culture encourages open communication and provides a stimulating environment where you can learn, contribute, and thrive.</p></li></ul><p><strong>Impact:</strong></p><ul><li><p>Your work will directly contribute to the financial stability and strategic decision-making of our organization. By ensuring precise financial records and insightful reporting, you will play a vital role in our ongoing success and growth.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Education:</strong> Hold a <strong>Bachelor's Degree</strong> in Accounting, Finance, or a related field.</p></li><li><p><strong>Experience:</strong> Possess <strong>0-3 years</strong> of experience in an accounting or finance role, making this an ideal opportunity for ambitious entry-level professionals.</p></li></ul><p><strong>Required Skills & Expertise:</strong></p><ul><li><p>Solid foundational knowledge of <strong>Accounting</strong> principles and <strong>Finance</strong> concepts.</p></li><li><p>Familiarity with <strong>QuickBooks</strong>, <strong>Odoo ERP</strong>, or other similar <strong>Accounting Software</strong>.</p></li><li><p>Proficiency in <strong>Microsoft Excel</strong> for data analysis and reporting.</p></li><li><p>Demonstrated ability in <strong>Bookkeeping</strong>, <strong>Data Entry</strong>, and <strong>Financial Reporting</strong>.</p></li><li><p>Strong understanding of <strong>Financial Analysis</strong> and basic <strong>Auditing</strong> concepts.</p></li><li><p>Exceptional <strong>Attention to Detail</strong> and commitment to accuracy.</p></li><li><p>Effective <strong>Problem-Solving</strong> abilities and strong analytical skills.</p></li><li><p>Excellent <strong>Communication</strong> and interpersonal skills, both written and verbal.</p></li><li><p>Proven capability in <strong>Time Management</strong> and organizational tasks.</p></li><li><p>Understanding of <strong>Banking Operations</strong> and financial transactions.</p></li></ul><p><strong>Career Level:</strong> This is an exciting opportunity for an <strong>Entry Level</strong> professional ready to embark on a rewarding career journey.</p><p></p>
<p>Position: <strong>Patient Care Coordinator</strong><br>Position Purpose<br>The <strong>Patient Care Coordinator</strong> plays a vital role in supporting and managing Patient Support Programs, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey.<br>The coordinator serves as a trusted advocate and a caring voice, ensuring no patient lives their patient support program journey alone. From coordinating services to providing guidance and quality care, the coordinator brings clarity, transparency, guidance, direction, education, and awareness to the patient support program journey. Whether in the field or the office, every action is taken to make each patient’s experience convenient and compliant.<br>At its core, this role is about removing barriers to care and ultimately expanding access strategies around the globe, so patients have the chance to receive and maximize the medical benefits and support they deserve.<br></p><ul><li><p>Duties and Responsibilities</p></li><li><p>Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.</p></li><li><p>Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.</p></li><li><p>Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.</p></li><li><p>Maintain accurate, complete patient files, prepared for timely submission in line with project standards.</p></li><li><p>Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.</p></li><li><p>Ensure patients receive their medications efficiently and without delay.</p></li><li><p>Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.</p></li><li><p>Maintain and update electronic records related to patient data and quality assurance.</p></li><li><p>Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings.</p></li><li><p>Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).</p></li><li><p>Perform administrative duties related to program operations and general office support.<br>Utilize Axios’ Patient Management System (PMS) exclusively for all program activities.</p></li><li><p>Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures.</p></li><li><p>Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.</p></li><li><p>Promote awareness of escalation protocols for any deviations or non-compliance issues.</p></li><li><p>Support governance and operational monitoring activities across all Axios programs.<br>Perform additional duties as assigned by your line manager</p></li></ul><p><strong>Benefits of working with Axios include</strong>:</p><ul><li><p>Paying fair market value</p></li><li><p>Annual performance-based bonus (based on role, levels, and contract)</p></li><li><p>Premium Private health insurance</p></li><li><p>Career progression aligned with a competency framework . Humanitarian Impact: Contribute to patient support programs that make a meaningful difference in patients lives.</p></li><li><p>Learning Exposure: Expand your expertise through hands-on experience in global health initiatives and patient-focused programs.</p></li><li><p><strong>Relationships</strong></p></li><li><p>Work closely with the Line Manager and the assigned program team.</p></li><li><p>Work with the related divisions of Axios.</p></li><li><p>Maintain ongoing and frequent communication with Axios staff.</p></li><li><p>External Partners.<br><strong>Competencies</strong></p></li><li><p>Application of job knowledge.</p></li><li><p>Concern for order and quality.</p></li><li><p>Adaptability and flexibility.</p></li><li><p>Dependability.</p></li><li><p>Teamwork</p></li><li><p><strong>Job Circumstances</strong></p></li><li><p>The position is based in our regional office, and it does entail frequent travel to Clients and partners, which may be outside your designated region.</p></li><li><p>Flexibility in ability to travel as well as working hours is essential.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Educational Background and Experience</strong></p></li><li><p>A Degree or Diploma in any medical background or social work is ideal</p></li><li><p>0-1 year of working experience in a healthcare or scientific field or NGO is ideal</p></li><li><p>Experience in data monitoring and management is an advantage, though not required.</p></li><li><p>Experience coordinating and handling logistics/supply chain is an advantage, though not required.</p></li><li><p>Experience in customer service management</p></li></ul><p></p>
<strong>Company Description</strong> Alorica is a global customer experience (CX) provider that helps brands build long-term customer relationships through thoughtful, well-designed interactions. As a full-service CX partner, the company combines strong performance, deep industry expertise, and advanced technology to deliver measurable results. Alorica is known for pioneering new customer experience approaches, challenging convention, and staying true to values of integrity and authenticity. With 100,000 professionals across 17 countries, Alorica supports more than 250 brands in over 75 languages. Team members join a curious, creative, and connected community focused on delivering excellent service and continuous improvement.<br><strong>Role Description</strong> This full-time, on-site Airline Customer Care role is based in Qesm El Sheikh Zaid and focuses on supporting airline customers with high-quality service. Day-to-day responsibilities include responding to customer inquiries about flights, reservations, ticket changes, and travel policies via phone, email, and chat. The role involves handling complaints, resolving service issues, and providing accurate information about airline procedures and options. Team members will follow established scripts and guidelines, document interactions in internal systems, and escalate complex cases when necessary. The position requires adherence to performance metrics, collaboration with supervisors and peers, and maintaining a professional, empathetic approach with every customer.<br><strong>Qualifications<br></strong> <br><ul><li>Strong Communication skills, including clear spoken and written English at B2 level, and the ability to listen actively and respond professionally.</li><li>Customer Service skills with a focus on empathy, problem-solving, and managing high-volume, fast-paced interactions.</li><li>Knowledge or experience in Airlines and Aviation, including familiarity with common airline procedures, terminology, and customer expectations.</li><li>Minimum of a graduate-level education (bachelor’s degree or equivalent) and the ability to learn and follow detailed processes and systems.</li><li>Comfort working on-site in Qesm El Sheikh Zaid, with flexibility to work rotating shifts, weekends, and holidays as required by airline operations.</li><li>Strong computer literacy, including navigating multiple systems, typing efficiently, and maintaining accurate customer records.</li><li>Previous experience in contact centers, travel, or hospitality is beneficial but not required; a customer-focused mindset is essential.</li></ul>