Factory Manager Jobs in Egypt

Company Description Egypteneur – Egypt for Entrepreneurship, Digital Applications & Innovative Solutions is a technology company that designs and builds integrated digital ecosystems. Operating at the intersection of fintech, entrepreneurship, and digital transformation, the company develops platforms that empower individuals, businesses, and communities to thrive in the digital age. From its base in Egypt, Egypteneur creates locally rooted solutions with global ambitions and impact. Its mission is to turn visionary ideas into scalable products and services that reshape industries and drive long-term value. Egypteneur is a registered L. L. C under the General Authority for Investment (GAFI) in Egypt.<br><br>Role Description The Corporate Sales Manager for the Captain Tayyar App | تطبيق كابتن طيار will lead corporate sales efforts focused on clients in food delivery, ride-hailing, and mobility sectors. <br><br>This is a full-time, hybrid role based in Cairo, Egypt, with flexibility for partial work from home. Day-to-day, the role includes identifying and targeting key corporate accounts, building and managing a robust sales pipeline, and conducting meetings and presentations to decision-makers. <br><br>The Corporate Sales Manager will negotiate contracts, develop tailored proposals and commercial offers, and work closely with internal product, marketing, and operations teams to align solutions with client needs.<br><br>Additional responsibilities include managing a small sales team, tracking performance against targets, analyzing market trends and competitor activity, ensuring excellent post-sale account management, and preparing regular sales reports and forecasts for leadership.<br><br>Qualifications٨<br>Strong Analytical Skills to assess market opportunities, interpret sales data, and optimize strategies. Proven Team Management and leadership capabilities to guide, motivate, and develop a high-performing sales team. Excellent Customer Service focus to build long-term relationships, address client needs, and ensure satisfaction and retention. Clear and persuasive Communication skills, including the ability to present to senior stakeholders and negotiate complex deals. Experience in Training team members on sales processes, product knowledge, and best practices. Several years of experience in corporate or B2B sales, ideally within food delivery, ride-hailing, mobility, or related digital platforms. Demonstrated success in meeting or exceeding revenue targets and managing large or strategic accounts. Familiarity with CRM tools and sales reporting; comfort working with KPIs and performance metrics. Bachelor’s degree in Business, Marketing, Economics, or a related field; advanced studies are a plus. Fluency in English and Arabic, with the ability to operate in a dynamic, fast-paced, and collaborative environment.<br>What Success Looks Like<br>Within the first 6 months:<br><br>-New corporate accounts signed.<br>-Recurring monthly revenue generated.<br>-Strong and active sales pipeline established.<br>-Key enterprise customers onboarded.<br>-Captain Tayyar positioned as a preferred corporate mobility and delivery partner.<br><br>Experience We're Looking For<br>Preferred Background<br>Experience in:<br>-Corporate Sales<br>-Enterprise Sales<br>-B2B Business Development<br>-Key Account Acquisition<br><br>Industries such as:<br>-Ride-hailing<br>-Food delivery<br>-Mobility Services<br><br>Application:<br><br>Please send your CV to hr@egypteneur.com with the subject:<br>Corporate Sales Manager – Captain Tayyar<br>Include:<br>Current salary<br>Expected salary<br>Your biggest sales achievement<br>What you can add during Captain Tayyar's early-stage growth journey<br>Examples of similar B2B sales or revenue growth experience<br><br>Show us the revenue you generated, not just the accounts you managed.

Job Summary The Quality Control Retail Manager is responsible for ensuring consistent operational excellence, compliance with company standards, and superior customer experience across all retail stores. The role oversees quality control processes, conducts store audits, monitors compliance with operational procedures, and drives continuous improvement initiatives to enhance overall retail performance. Key Responsibilities Develop and implement quality control standards and procedures across all retail locations. Conduct regular store audits to ensure compliance with company policies, SOPs, visual merchandising standards, and operational guidelines. Monitor customer service quality and ensure a consistent brand experience across all stores. Evaluate store operations, identify performance gaps, and implement corrective action plans. Monitor inventory management, stock accuracy, shrinkage, and loss prevention practices. Ensure compliance with health, safety, and security regulations. Analyze audit results, customer feedback, and operational KPIs to identify improvement opportunities. Collaborate with Retail Operations, HR, Training, and Store Managers to improve operational performance. Develop quality reports and present findings and recommendations to senior management. Support new store openings by ensuring compliance with operational and quality standards. Lead continuous improvement initiatives to enhance efficiency, productivity, and customer satisfaction. Qualifications Bachelor's degree in Business Administration, Retail Management, Quality Management, or a related field.5–8 years of experience in retail operations or quality control, including at least 3 years in a managerial role. Experience in retail chains, fashion, luxury, FMCG, or consumer goods is preferred. Strong knowledge of retail operations, quality assurance, SOPs, and customer service standards. Experience in conducting operational audits and compliance reviews. Proficiency in Microsoft Office and ERP/POS retail systems. Strong analytical, leadership, communication, and problem-solving skills. Willingness to travel regularly between retail locations.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>Role Summary</strong><br> The Assistant Manager Sales Operations oversees all operational workflows that support partner onboarding, go-live readiness, inventory management, and administrative account processes. The role ensures smooth execution, high-quality service delivery, and strong collaboration with Sales, Inside Sales, and Account Management teams.</p><br><p><strong>Key Responsibilities</strong><br> <strong>Team Leadership</strong></p><br><ul><li>Lead and develop four core teams: Onboarding, Restaurant Operations, Inventory Management &nbsp;and Admin Account Managers.</li><li>Manage performance, KPIs, and SLA delivery across all regions.</li></ul><p><strong>Onboarding Operations</strong></p><br><ul><li>Ensure fast and accurate activation of new partners.</li><li>Oversee training, credentials creation, tablet delivery, technical support, switches, and merges.</li></ul><p><strong>Restaurant Operations</strong></p><br><ul><li>Guarantee flawless partner go-live through QA calls, menu/content verification, test orders, and training validation.</li><li>Improve NPS and activation quality.</li></ul><p><strong>Inventory Management</strong></p><br><ul><li>Manage tablet and SIM card stock, allocation, contracts, and GSM invoices.</li><li>Oversee end-of-deal collection and reduce faulty stock issues.</li></ul><p><strong>Admin Account Management</strong></p><br><ul><li>Oversee administrative requests: replacements, terminations, new contracts, annexes, bank updates</li><li>Support Account Managers teams with accurate and timely backend operations.</li></ul><p><strong>Operational Excellence</strong></p><br><ul><li>Standardize SOPs and centralize processes across markets.</li><li>Lead improvement projects on vendor incubation, reachability, churn validation, price disparity</li><li>Ensure strong cross-functional alignment with logistics, finance, sales, and training.</li></ul><p><strong>Requirements</strong></p><br><ul><li>5+ years of experience in Sales Ops, Vendor Ops, or similar.</li><li>Strong people management skills with experience leading large teams.</li><li>Excellent analytical, problem-solving, and process improvement capabilities.</li><li>Ability to manage high-volume operations in a fast-paced environment.</li></ul><br><br> </div>

We’re Hiring | Sales Account Manager Location : Heliopolis - Cairo Job Summary:We are looking for two dynamic and results-driven Sales Account Managers to join our Sales Department and support our growing business in IT Infrastructure, Enterprise Solutions, and Security & Safety Systems. Key Responsibilities:Develop and pursue new business opportunities in IT infrastructure and enterprise sectors. Generate new business opportunities in the security and safety systems field. Build strong relationships with key decision-makers and manage the full sales cycle from lead generation to contract closure. Present tailored virtualization and infrastructure solutions in coordination with presales and technical teams. Oversee project implementation, ensure successful delivery, and manage client handover processes. Negotiate commercial agreements and manage contractual discussions effectively. Maintain accurate CRM updates and sales forecasts while consistently achieving revenue and performance targets under pressure. Required Experience:Bachelor’s degree in Engineering, Information Technology, or a related field.3–6 years of experience in IT sales or enterprise solution selling. Previous experience working with banking institutions, large enterprise clients, and urban sectors is highly preferred. Strong skills in contract negotiation, commercial management, and client relationship management. Proven track record of achieving or exceeding sales targets. Solid understanding of IT solutions, systems integration, and enterprise technology services. Excellent communication, presentation, and end-to-end project management skills. Technical Skills:Strong knowledge of IT infrastructure solutions. Strong knowledge of Security and Safety solutions. Experience in vendor management and partner coordination. Strong enterprise solution selling and consultative sales approach. Understanding of project lifecycle management including scoping, implementation, and handover.???? To apply, please send your updated CV to (hr@ecosas.com)

<p><b>About the Rol</b>e We are seeking a highly driven Digital Marketing Manager to lead global marketing initiatives for our translation solutions portfolio. You will be responsible for driving product awareness, demand generation, and customer acquisition across key markets while positioning our brand as a leader in language technology. Key Responsibilities Strategy &amp; Planning Develop and execute multi-channel digital marketing strategies to promote translation products (MT, CAT tools, localization workflow solutions, etc.) Conduct market and competitor research to identify opportunities and target segments Campaign Management Own end-to-end planning and execution of paid and organic marketing campaigns (SEO, SEM, email, social, display, content syndication) Optimize campaigns based on data insights to maximize conversion and ROI Content &amp; Messaging Collaborate with product and localization teams to create engaging content (ebooks, webinars, product pages, landing pages, case studies) Ensure consistent messaging aligned with brand and value proposition Product Launch &amp; Enablement Coordinate go-to-market launches, including positioning, website updates, campaign assets, and internal enablement Analytics &amp; Reporting Track and analyze campaign performance and pipeline contribution using tools like Google Analytics, HubSpot/Marketo, Salesforce Report KPIs to leadership; leverage data to continuously improve strategy Customer Lifecycle Marketing Develop programs that nurture prospects through the funnel and strengthen retention among existing users Partnership &amp; Collaboration Work closely with sales, product, localization, and external agencies to support revenue growth</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications Bachelor s degree in Marketing, Communications, Business, or related field 3 6+ years of experience in B2B digital marketing (preferably SaaS or language services industry) Strong understanding of SEO/SEM, marketing automation, and digital analytics Experience marketing technical products or translation/localization technology is a major asset Excellent writing and communication skills in English; multilingual skills a plus Data-driven, innovative, and comfortable working in a fast-paced environment Key Competencies Growth mindset and strong ownership mentality Customer-centric thinking Ability to manage multiple campaigns simultaneously Proven track record in demand generation and revenue impact</p>

<p><h4>Unternehmensbeschreibung</h4> <p>Gründe für Accor zu arbeiten?</p> <p>Wir sind weit mehr als ein weltweit führendes Unternehmen. Wir empfangen dich so, wie du bist und bei uns findest du einen Beruf und eine Marke, die zu deiner Persönlichkeit passen.</p> <p>Wir unterstützen dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen dafür, dass deine Arbeit einen Sinn in deinem Leben hat und dass du auf deiner Reise mit uns die grenzenlosen Möglichkeiten von Accor erkunden kannst.</p> <p>Bei Accor kannst du jedes Kapitel deiner Geschichte selber schreiben, und gemeinsam können wir die Gastronomie und Hotellerie von morgen verändern.</p> <p>Tu das, was du liebst, trage etwas für die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS</p> <h4>Stellenbeschreibung</h4> <p>Host / Guest Relations Manager</p> <p>Mit Ihnen startet eine ausserordentliche Gasterfahrung. Als Guest Relations Manager sorgen Sie für ein herzliches Willkommensgefühl für unsere Gäste, sobald sie ankommen.</p> <h4>Was wir bieten:</h4> <ul> <li>Mitarbeiterkarte für vergünstigte Tarife in Accor weltweit</li> <li>Sie erhalten Zugang zu unserem Trainingsangebot über unsere Accor Akademien und haben die Möglichkeit, Qualifikationen während der Arbeitszeit zu erlangen.</li> <li>Sie haben die Möglichkeit, Ihr Talent zu entwickeln, sowohl innerhalb Ihres Hotels, als auch auf der ganzen Welt</li> <li>Sie haben die Möglichkeit, im Rahmen unserer Corporate Social Responsibility Aktivitäten, wie Planet 21, einen Beitrag zu leisten</li> </ul> <h4>Was Sie erwartet:</h4> <ul> <li>Sie bieten stets eine professionelle und freundliche Begrüßung und sorgen für einen engagierten Service</li> <li>Sie unterstützen unsere Gäste mit hilfreichen Auskünften und Informationen zur Speisekarte</li> <li>Sie befolgen Richtlinien, Verfahren und Servicestandards für die einzelnen Outlets</li> <li>Sie halten sämtliche Sicherheits- und Hygienerichtlinien im Umgang mit Speisen und Getränken ein</li> </ul> <h4>Qualifikationen</h4> <h4>Was Sie mitbringen:</h4> <ul> <li>Sie haben die Gastbedürfnisse im Fokus, Sie bleiben stets ruhig und zuvorkommend</li> <li>Sie verfügen über starke zwischenmenschliche Fähigkeiten und haben immer eine Lösung für aufkommende Probleme parat</li> <li>Sie arbeiten auch unter Druck in einer schnelllebigen Umgebung sehr gut</li> <li>Sie arbeiten gern gemeinsam als Teil eines Teams</li> </ul> <h4>Zusätzliche Informationen</h4> <h4>Ihr Team und Arbeitsumfeld:</h4> <p>Das Team, das Hotel und der Arbeitsplatz spiegeln eine offene und unterstützende Kultur wider.</p> <p>Hinweis: Die Anpassung kann an spezifische lokale oder gesetzliche Anforderungen erfolgen, wie z. B. Arbeitserlaubnis.</p> <h4>Unser Engagement für Diversity & Inclusion:</h4> <p>Wir sind ein integratives Unternehmen und unser Ziel ist es, vielfältige Talente anzuziehen, zu rekrutieren und zu fördern.</p></p><p></p>

ROLE OVERVIEWThe Traffic Manager – Design Hub is a Group-level operational role responsible for managing the end-to-end flow of creative work across Brand Aid's centralized Design Hub, serving all 8 country offices and their clients. This role acts as the command center of the creative operation — receiving briefs, allocating resources, tracking project timelines, prioritizing workloads, and ensuring every creative deliverable moves through the production process on time and to standard. The Traffic Manager is the critical bridge between country account teams and the Group Design Hub, ensuring no job is missed and creative capacity is always optimally deployed.<br>GROUP COVERAGEUAE - Egypt - Iraq - Lebanon - Jordan - Saudi Arabia - Qatar - Kuwait<br>Department: Creative / Design Hub – Group Scope: Group-wide · 8 Countries Industry: Marketing, Advertising & Production<br>RESPONSIBILITIES IN DETAILBrief Intake, Job Logging & Prioritisation•Receive, review, and log all creative briefs submitted by country account teams across all 8 offices•Assess brief completeness; follow up with account teams where information or assets are missing•Prioritise incoming jobs based on client deadlines, revenue value, and creative complexity•Issue job numbers and maintain job status in the Group management system (Asana, Monday.com, or equivalent)<br>Workflow Management & Production Scheduling•Own and maintain the Group Design Hub production calendar across all active and upcoming jobs•Create project timelines with clear milestones: design start, first draft, review, client proof, and delivery•Monitor all live jobs daily and proactively flag any job at risk of missing its deadline•Maintain clear version control across all projects; ensure correct files are in production at all times<br>Resource Allocation & Capacity Planning•Allocate briefs to the right designer or production specialist based on skillset, availability, and workload•Maintain a live capacity plan for the Design Hub team — flag overload or underutilisation proactively•Manage freelancer or surge resource requests when internal capacity is exceeded•Update resource plans daily and adjust in real time as urgent or revised briefs arrive<br>Liaison, Quality Gate & Delivery Coordination•Act as the primary contact between country account teams and the Group Design Hub•Ensure all creative outputs pass through internal QC stages before being shared with clients•Manage handover of final approved artwork and production files to account teams and vendors•Escalate unresolved scope creep or resource conflicts to the Creative Director promptly<br>REQUIRED QUALIFICATIONS•Bachelor's degree in Graphic Design, Media, Business Administration, Project Management, or related field•4–7 years in traffic management, production coordination, or studio operations within a creative, advertising, or marketing agency•Proven experience managing creative workflows across multiple simultaneous projects and tight deadlines•Hands-on experience with project management or traffic tools (Asana, Monday.com, Trello, Workamajig, or equivalent)•Strong understanding of the creative production process — from brief to final delivery — across digital, print, and events•Excellent command of English (written and spoken); Arabic is an advantage<br>KEY SKILLS & COMPETENCIES•Creative traffic management and production scheduling•Resource planning and capacity management•Strong organisational skills and multitasking ability•Assertive and clear professional communication•Calm and decisive under deadline pressure•Attention to detail and version control discipline<br>PREFERRED EXPERIENCE•Prior experience as a Traffic Manager or Studio Manager in a multi-country or Group agency structure•Familiarity with design production requirements: Adobe Creative Suite file formats, digital output specs, and print-ready standards•Experience scheduling resources across diverse creative disciplines: graphic design, motion, video, photography, and 3D•Background managing production timelines for brand activations, events, exhibitions, or BTL campaigns•Experience implementing or improving a traffic management or creative operations system from scratch•Understanding of agency commercial dynamics: resource cost management and project profitability<br>WHAT SETS THE IDEAL CANDIDATE APARTThe ideal candidate is a calm, highly organised operator who thrives in fast-paced creative environments. They are assertive enough to hold account teams to brief standards and creative teams to deadlines, yet collaborative enough to maintain strong relationships across all Brand Aid countries. They see chaos and turn it into process — every time.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Hello, we re L Or al. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.</p><p>A Day in the Life</p><p>As the Senior Product Manager , you will be the guardian and driver of one of our most iconic brands in Egypt. Based in our Cairo office, you will define the local strategy, steer product launches, and create engaging marketing campaigns that connect with our consumers. Reporting to the Marketing Manager, you'll work at the heart of the business, collaborating with sales, supply chain, and digital teams to ensure the brand's success and growth.</p><p>Your main responsibilities will be:</p><ul><li>Brand Strategy: Develop and execute the annual marketing plan , adapting the global brand vision to the Egyptian market to drive growth and market share.</li><li>Product Launches: Lead the launch of new products from A to Z, from defining the go-to-market strategy to coordinating with all internal teams for a flawless execution.</li><li>Campaign Management: Create and manage innovative 360 marketing campaigns, overseeing everything from creative content development to media planning and post-campaign analysis.</li><li>Market &amp; Consumer Insights: Act as the expert on your consumer and market, analyzing trends, competitor activity, and sales data to identify new opportunities for the brand.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>We Are Looking For</p><p>We are looking for a creative and strategic thinker who can turn insights into action. The ideal candidate has a strong understanding of the consumer landscape and a drive to make an impact. We value potential and alignment with L'Or al's entrepreneurial culture.</p><p>The 5 most important skills for this role are:</p><ul><li>Brand Management: Experience in steering a brand's identity, positioning, and performance in the market.</li><li>Marketing Strategy: Ability to develop comprehensive marketing plans that drive brand awareness, engagement, and sales.</li><li>Consumer Insights: Proficiency in analyzing consumer behavior and market trends to build effective, consumer-centric strategies.</li><li>Campaign &amp; Content Management: Skill in creating and executing compelling marketing campaigns and managing content across multiple channels.</li><li>Analytical Skills: Strong ability to use data to evaluate campaign performance, measure ROI, and make informed business decisions.</li></ul><p>For more details on our skills, you can check the L'Or al Skills Library .</p><p>You should also have a degree in Marketing or Business and be fluent in English.</p><p></p></section>

Company Description Saal Invest is a growing food and beverage group launched in 2006 by a management team with extensive experience in creating and operating restaurants and cafes across Egypt and the Middle East. The company has developed several well-known concepts, including Buffalo Burger and Roma Pizza To Go, along with many additional restaurant brands. Saal Invest focuses on the fast-casual dining segment, combining high-quality ingredients, classic cooking methods, and distinctive interiors with efficient service and accessible prices. With over 50 restaurants and multiple franchise partners, the company is committed to quality, continuous market research, and building diverse teams. Saal Invest aims to deliver outstanding experiences that leave customers, employees, and shareholders satisfied. Role Description The Restaurants Quality Manager is a full-time remote role responsible for monitoring and enhancing quality standards across Saal Invest’s restaurant portfolio and franchise operations. This role includes developing and updating quality assurance procedures, implementing food safety and hygiene protocols, and ensuring compliance with local and regional regulations. The Restaurants Quality Manager will review operational performance data, conduct virtual audits and inspections, and coordinate with on-site teams to address quality issues and implement corrective actions. The role also involves collaborating with operations, training, and supply chain teams to standardize processes, improve customer experience, and support new restaurant and franchise openings. The individual will prepare regular quality reports, recommend improvements based on market and customer feedback, and support continuous improvement initiatives aligned with Saal Invest’s core values. Qualifications Strong background in quality management, food safety, and hygiene standards within the restaurant or broader F&B industry. Experience with operational audits, process improvement, and compliance monitoring across multi-location or franchise environments. Ability to analyze performance metrics, customer feedback, and market data to identify trends and recommend practical quality enhancements. Proficiency in using digital tools and remote collaboration platforms to manage quality oversight and communicate with distributed teams. Demonstrated skills in stakeholder management, including working with restaurant managers, franchise partners, suppliers, and cross-functional internal teams. Excellent written and verbal communication skills, with the ability to prepare clear reports, guidelines, and training materials. Strong organizational and time-management abilities, with attention to detail and a structured approach to documentation and follow-up. Bachelor’s degree in Hospitality Management, Food Science, Business Administration, or a related field; relevant certifications in quality or food safety (e.g., HACCP, ISO, Serv Safe) are an advantage. Prior experience in fast-casual or quick-service restaurant environments is preferred, along with familiarity with Middle East and North Africa markets. Comfort working remotely across time zones,

Engineering Manager Location: Maadi, Cairo, Egypt (Hybrid) Department: Engineering About the Role We are seeking an experienced Engineering Manager to lead high-performing software engineering teams and ensure the successful delivery of scalable, secure, and high-quality software solutions. This role combines people leadership, technical leadership, and delivery management, working closely with Product, QA, Dev Ops, and executive stakeholders to drive engineering excellence and business success. Key Responsibilities Engineering Leadership Build, mentor, and lead high-performing engineering teams. Foster a culture of ownership, accountability, collaboration, and continuous learning. Conduct regular one-on-one meetings, performance reviews, feedback sessions, and career development discussions. Support engineers in achieving career growth and promotion objectives. Delivery & Execution Own the execution of product roadmaps and ensure predictable, high-quality delivery. Improve sprint planning, estimation, prioritization, and engineering processes. Balance feature development, technical debt, operational support, and product quality. Identify and remove delivery blockers while managing cross-team dependencies. Technical Excellence Promote engineering best practices for architecture, coding standards, testing, maintainability, scalability, and reliability. Partner with Technical Leads and senior engineers to drive sound technical decisions and system design. Collaborate with QA teams to improve release quality, regression coverage, and defect prevention. Cross-Functional Collaboration Work closely with Product Managers, Dev Ops, QA, Delivery, and executive leadership to align engineering execution with business objectives. Support customer escalations while ensuring engineering teams remain focused on roadmap priorities. Participate in technical planning, project reviews, and continuous process improvement initiatives. Talent Acquisition & Team Development Define hiring requirements for engineering teams. Conduct technical interviews and candidate evaluations. Support onboarding, coaching, succession planning, and engineering career frameworks. Qualifications Required Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field. Minimum 7 years of experience in Software Engineering. Previous experience leading software engineering teams. Strong understanding of Agile/Scrum methodologies and software delivery practices. Experience building and maintaining production software systems. Experience managing Backend, Frontend, Full Stack, Platform, or Machine Learning engineering teams. Strong leadership, coaching, and performance management skills. Excellent communication and stakeholder management abilities. Preferred Experience within Saa S, AI/ML, Enterprise Software, Fin Tech, or other regulated industries. Experience with Cloud platforms and/or On-Premises deployments. Knowledge of Dev Ops, CI/CD pipelines, Observability, and Site Reliability Engineering (SRE). Experience scaling engineering organizations and building engineering operating models. Technical Skills Software Engineering Software Architecture System Design Agile & Scrum Dev Ops CI/CDCloud Computing Product Engineering AI / Machine Learning Saa SEngineering Operations Technical Strategy Core Competencies Leadership & People Management Coaching & Mentoring Strategic Planning Project & Delivery Management Stakeholder Management Decision Making Problem Solving Communication & Collaboration Performance Management Continuous Improvement

Company Description SQUARE Engineering Firm (Square S. A. E) is an Egyptian joint-stock company founded in 1992, specializing in delivering distinguished architectural and construction projects. The firm collaborates with a network of experienced consultants and architects, supported by a dedicated technical office. This structure enables the company to combine strong local expertise with knowledge of international standards and practices. SQUARE focuses on meeting both technical quality and project timing commitments, offering team members exposure to complex, high-impact projects within Egypt’s built environment. The culture emphasizes professionalism, collaboration, and continuous learning grounded in the founders’ extensive industry experience.<br>Role Description This is a full-time, on-site Design Manager role based in Egypt. The Design Manager will lead and coordinate multi-disciplinary design teams across all project phases, from concept development through detailed design and construction documentation. Responsibilities include translating client requirements into design briefs, reviewing and approving design proposals, and ensuring compliance with local codes, international standards, and firm guidelines. The person in this role will oversee design schedules, manage design-related risks, and collaborate closely with project managers, site teams, and external consultants to resolve technical issues. Additional responsibilities include mentoring junior designers, implementing quality control processes, and contributing to the continuous improvement of design methodologies and tools across the firm.<br>Qualifications<br> <br>Strong architectural and engineering design skills, including concept development, schematic design, and detailed design for building and infrastructure projects. Proficiency in design and drafting tools (e.g., Auto CAD, Revit or other BIM platforms, and relevant visualization or modeling software). Experience in design coordination and management, including leading interdisciplinary teams and integrating inputs from structural, MEP, and other specialists. Solid understanding of local Egyptian building codes, regulations, and permitting processes, as well as familiarity with international standards and best practices. Proven ability in project planning and time management, including preparing and monitoring design schedules and meeting milestones. Excellent communication and presentation skills, with the ability to engage effectively with clients, consultants, contractors, and internal stakeholders. Demonstrated experience in quality assurance and quality control for design deliverables, including technical reviews and design risk mitigation. Leadership capabilities, including mentoring and developing junior team members, fostering collaboration, and managing performance. Bachelor’s degree or higher in Architecture, Civil Engineering, or a related discipline from an accredited institution. Previous experience (typically 7+ years) in design management or senior design roles within engineering or architectural firms; experience with complex or large-scale projects is a plus. Ability to work on-site in Egypt and collaborate across different project locations as needed

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p>Our client is a growing company focused on driving business growth through high-performing sales and appointment-setting operations. As the company continues scaling, they are seeking a Business Development Manager to lead and support a team of appointment setters while optimizing sales workflows, team performance, and operational efficiency.</p><br>Location<p>Fully-Remote (Work from Home), 9 AM – 5 PM EST</p><br>Role Overview<p>The <strong>Business Development Manager </strong>will lead and manage a team of appointment setters, ensuring strong performance, consistent follow-through, and adherence to established sales processes. This role combines team leadership, sales operations management, coaching, and workflow oversight to help improve appointment conversion rates and overall sales efficiency.</p><br>Key ResponsibilitiesTeam Leadership &amp; Management<ul><li><p>Manage and support a team of 3–5 appointment setters.</p><br></li><li><p>Conduct daily standups to align priorities, goals, and team performance expectations.</p><br></li><li><p>Audit calls to ensure communication quality, professionalism, and adherence to company standards.</p><br></li><li><p>Monitor inboxes, Slack communications, and calendars to maintain organization and timely follow-up.</p><br></li><li><p>Provide ongoing feedback, support, and development opportunities for team members.</p><br></li></ul>Sales Operations &amp; Performance Management<ul><li><p>Ensure strong appointment conversion rates and follow-up consistency across the team.</p><br></li><li><p>Track KPIs including speed-to-lead, appointments booked, and follow-up efficiency.</p><br></li><li><p>Prepare and maintain sales performance reporting for leadership.</p><br></li><li><p>Manage reschedules, cancellations, and no-show workflows proactively to optimize appointment flow.</p><br></li></ul>Process &amp; System Oversight<ul><li><p>Ensure appointment setters follow company processes, policies, and operational standards.</p><br></li><li><p>Oversee CRM systems and appointment management workflows, including GHL.</p><br></li><li><p>Maintain accurate pipeline tracking, reporting, and record organization.</p><br></li><li><p>Identify and implement workflow improvements to improve efficiency and appointment quality.</p><br></li></ul>Training &amp; Development<ul><li><p>Coach team members on sales communication, messaging, and follow-up best practices.</p><br></li><li><p>Support skill development and performance improvement initiatives across the team.</p><br></li><li><p>Help create a structured, accountable, and high-performing sales environment.</p><br></li></ul>QualificationsExperience<ul><li><p>3+ years of experience in sales, business development, team leadership, or related roles.</p><br></li><li><p>Experience managing appointment-setting teams and improving sales performance metrics.</p><br></li><li><p>Experience working with CRM systems, preferably GHL.</p><br></li><li><p>Familiarity with communication and workflow tools such as Slack, email, and calendar management systems.</p><br></li></ul>Skills<ul><li><p>Excellent verbal and written English communication skills.</p><br></li><li><p>Strong leadership, coaching, and team management abilities.</p><br></li><li><p>Strong organizational and multitasking skills.</p><br></li><li><p>Ability to manage multiple workflows, priorities, and operational tasks simultaneously.</p><br></li><li><p>Strong analytical and reporting capabilities related to sales performance metrics.</p><br></li><li><p>Process-oriented mindset with strong operational follow-through.</p><br></li></ul>What Success Looks Like<ul><li><p>Consistent achievement of appointment-setting and conversion KPIs across the team.</p><br></li><li><p>Organized and efficient management of calendars, inboxes, and communication workflows.</p><br></li><li><p>Improved team performance through coaching, accountability, and operational support.</p><br></li><li><p>Smooth handling of reschedules, cancellations, and no-show management processes.</p><br></li><li><p>Clear, accurate, and actionable sales reporting delivered to leadership.</p><br></li></ul>Opportunity<p>This is an exciting opportunity to join a growing company and play a key role in leading sales support operations and team performance. The Business Development Manager will have a direct impact on appointment generation, operational efficiency, and revenue growth while helping build a structured and high-performing sales environment.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Description</b>: Network Development Manager Egypt Full Time / FTC 40 hours We make health happen At Bupa, we re here to help people live longer, healthier, happier lives and create a better world. As a Network Development Manager, you ll play an important part in making this happen. This role sits within Bupa Global and focuses on building and improving our network of healthcare providers across Egypt and North Africa. You ll help make sure our customers can access high-quality care when they need it, while also making sure services are good value. You ll work closely with hospitals, service partners and internal teams to shape how care is delivered. From building strong provider relationships to improving how we manage costs, your work will directly support better health outcomes for our customers. It s a role where you can make a real difference combining commercial thinking with a strong focus on care, quality and customer experience.</p><p>Key Responsibilities : As a Network Development Manager, you ll:</p><ul><li>Build, develop and manage a network of healthcare providers across Egypt and North Africa</li><li>Research local healthcare markets to understand provider quality, availability and pricing</li><li>Agree contracts with hospitals and partners to improve access to care and deliver value for money</li><li>Lead and support a team, as well as work closely with external partners to deliver great service</li><li>Review and improve how we manage healthcare spend, identifying opportunities to improve outcomes and reduce costs</li><li>Work with internal teams to make sure new agreements can be delivered smoothly for customers</li><li>Monitor provider performance and hold regular reviews to improve service and relationships</li><li>Act as a key point of contact for more complex or escalated queries</li><li>Support the growth of provider coverage, including outpatient and specialist networks</li><li>Make sure all activity meets local regulatory requirements and Bupa standards</li></ul><p>Why Bupa? Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad. Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p><p>Time Type: Full time Job Area: Delivery and Operations Locations: Egypt - Cairo</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What We re Looking For We re looking for someone who can bring both commercial awareness and a passion for improving healthcare. You ll ideally have:</p><ul><li>Bachelor s degree or above</li><li>Managerial experience</li><li>Strong insight knowledge of regional hospital industry and its pricing and quality dynamics.</li><li>Previous experience, preferably in private medical insurance or healthcare providers.</li><li>Experience in provider network management and contracting.</li><li>Experience in managing a team of professionals to delivery company strategy.</li><li>Perfect command of English &amp; Arabic, both written and verbal.</li><li>Strong commercial knowledge of the health insurance industry</li><li>Excellent commercial negotiation skills, able to deal with high level hospital administrators but also at operational management level.</li><li>Ability to deliver projects on time, budget and within agreed quality.</li><li>Proven track record of achieving targets with a consistent high level of quality.</li><li>Ability to work under pressure in a fast-paced environment.</li><li>Ability to influence business areas without having direct management responsibility.</li></ul><p>We d also welcome people who are collaborative, adaptable and comfortable working across different teams and cultures.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>JOB TITLE</span></strong><span><br><span>Manager, Customer Care | MAF Global Solutions | Global Solutions Egypt</span><br><strong><span>ROLE SUMMARY</span></strong><br><span>The Manager of Customer Care is responsible for the execution of customer care initiatives, operational delivery, vendor governance, and customer experience across all MAF business units. The role delivers customer care initiatives, supports technology enhancements, and manages vendor relationships in line with the Group Customer Care Policy and the strategy set by the Senior Manager of Customer Care Solutions.</span><br><strong><span>ROLE PROFILE</span></strong></span></p><br><br><ul><li><span>Execute customer care and outsourcing strategies while supporting the transformation of the contact centre operating model.</span></li><li><span>Align operational plans with business objectives and monitor customer engagement performance</span></li><li><span>Manage end-to-end vendor governance, ensuring service quality, SLA compliance, and contract adherence</span></li><li><span>Conduct audits, mystery shopping, and performance evaluations to maintain quality standards.</span></li><li><span>Oversee contact centre operations including agent lifecycle management and service desk activities.</span></li><li><span>Monitor KPIs and SLAs, leveraging customer insights (NPS, CRM data, VoC) to drive improvements.</span></li><li><span>Perform root cause analysis and implement continuous improvement initiatives across customer journeys,</span></li><li><span>Support forecasting, headcount planning, and cross-functional collaboration with Business Units and vendor.</span></li></ul><p><span><br><strong><span>REQUIREMENTS</span></strong><br></span></p><br><br><ul><li><span>Bachelor’s degree with 8+ years of experience in contact centre operations.</span></li><li><span>Strong knowledge of contact centre KPIs (NPS, CSAT, CES, SLA, FCR, etc.).</span></li><li><span>Proven experience in vendor management and outsourcing governance.</span></li><li><span>Hands-on experience with CRM systems, telephony, and customer analytics tools.</span></li><li><span>Strong analytical, organizational, and stakeholder management skills.</span></li><li><span>Excellent communication skills in English and Arabic, with GCC experience being a plus.</span></li></ul><p><span><br><strong><span>WHAT WE OFFER</span></strong><br></span></p><br><br><ul><li><span>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</span></li><li><span>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</span></li><li><span>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</span></li></ul> <br> </div>

ROLE OVERVIEWThe Talent & Training Development Manager is a Group-level role responsible for designing and driving Brand Aid's people development strategy across all 8 countries and 1,000+ employees. This position owns the full talent development lifecycle — from talent identification and succession planning to training needs assessment, programme design, and capability building — ensuring Brand Aid builds a high-performing, future-ready workforce aligned to the Group's strategic growth agenda. The role partners closely with Country HR Managers and department heads to embed a learning culture and deliver measurable impact across all business units. GROUP COVERAGEUAE - Egypt - Iraq - Lebanon - Jordan - Saudi Arabia - Qatar - Kuwait<br>Department: Human Resources – Group Scope: Group-wide · 8 Countries Industry: Marketing, Advertising & Production<br>RESPONSIBILITIES IN DETAILTalent Development Strategy & Framework Design and implement a Group-wide talent development strategy aligned to Brand Aid's business objectives Build and maintain competency frameworks and career pathways across all functions and levels Establish a Group L&D policy governing standards, processes, and quality across all 8 countries Develop and manage the annual L&D budget with Country HR Managers and department heads<br>Succession Planning & Talent Pipeline•Design and drive the Group succession planning process for critical and leadership-level roles•Maintain talent pools and readiness assessments for key positions across all 8 countries•Partner with Country HR Managers to identify high-potential employees and build development roadmaps•Facilitate talent review meetings with senior leadership and present succession dashboards<br>Training Needs Assessment & Programme Design•Conduct structured Training Needs Assessments (TNAs) across all countries, functions, and levels•Identify skill gaps and translate them into actionable individual and team development plans•Design, source, and deploy training programmes — functional, leadership, soft skills, and compliance•Manage external training vendors, e-learning platforms, and certification partner relationships<br>Performance Enablement & L&D Analytics•Partner with Country HR teams to embed performance management into individual development plans•Support the rollout and ongoing effectiveness of the Group KPI and OKR frameworks•Build manager capability through coaching toolkits and leadership development programmes•Track L&D metrics — completion rates, skill acquisition, ROI — and report to CHRO quarterly<br>REQUIRED QUALIFICATIONS•Bachelor's degree in Human Resources, Business Administration, Psychology, or related field; Master's or HR certification (CIPD, SHRM, CPTD) is a strong advantage•7–10 years of progressive HR experience, with at least 4 years in L&D, talent development, or organisational development•Proven experience designing and implementing Group or multi-country talent development strategies•Strong background in Training Needs Assessment, competency frameworks, and learning programme design•Demonstrated experience in succession planning and high-potential talent management•Excellent command of English (written and spoken); Arabic is an advantage<br>KEY SKILLS & COMPETENCIES•Learning & Development design and facilitation•Talent management and succession planning•Instructional design and LMS management•Multi-country stakeholder management and influence•Data-driven L&D reporting and ROI analysis•Strong presentation and communication skills<br>PREFERRED EXPERIENCE•Experience in a multi-country or Group HR structure, preferably in the MENA region•Prior L&D experience within a marketing, advertising, media, or creative agency environment•Hands-on experience implementing a Brand Academy, internal university, or internship-to-hire programme•Familiarity with e-learning platforms and LMS tools (Talent LMS, Moodle, Cornerstone, or equivalent)•Experience rolling out OKR or KPI-linked performance development frameworks at organisational level•Track record of working directly with C-suite leaders on talent strategy and workforce planning<br>WHAT SETS THE IDEAL CANDIDATE APARTThe ideal candidate is not only an L&D expert but a strategic HR partner who translates business goals into people capability. They combine analytical rigour with a hands-on approach, can build from scratch in a fast-paced multi-country environment, and are passionate about building cultures where people grow.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Transport guests to/from assigned destinations using property vehicle. Document all trips prior to the start of and at the conclusion of each trip. Park vehicle in designated location when not in use. Inspect property vehicles for damage and cleanliness. Check tire pressure and fluid levels for property vehicle, and refuel as necessary. Notify appropriate personnel of any vehicle maintenance needs. Document all vehicle incidents (i.e., damages, accidents) and provide reports of incidents to manager/supervisor. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: high school diploma or G.E.D. equivalent.</p><p>Related Work Experience: No related work experience.</p><p>Supervisory Experience: No supervisory experience.</p><p>License or Certification: Valid Driver s License</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Diaspora trips to Egypt are one of the most powerful ways for supporters to experience Coptic Orphans' work firsthand, and the organization intends to grow them significantly. The Diaspora Trips Manager exists to ensure these trips are consistently delivered seamlessly, on schedule, and in line with program objectives. Because they depend on coordinated input from many departments, the role serves as the single coordination point that plans each trip end-to-end and keeps every contributing function aligned - carrying the cross-departmental load so that trips reliably achieve their purpose without straining the teams that support them. Essential Functions and Responsibilities Trip Planning &amp; Logistics Translate the trip owner's needs into a complete trip plan including objectives, dates, itineraries, and on-the-ground schedule. Arrange the core logistics - transportation, accommodation, meals, and on-site requirements - coordinating with Facilities for vehicles and drivers (per the Corporate Vehicle Policy) and with Procurement where purchasing is involved, keeping within the approved budget. Maintain a master trip calendar and ensure all relevant stakeholders are briefed well in advance of each trip. Identify logistical risks early and build contingencies so problems are planned for before they can affect a trip. Cross-Departmental Coordination Serve as the single focal point on the Egypt side for every department contributing to a trip, keeping each one clear on what is needed and by when, and making the routine coordination calls that keep a trip moving. Coordinate the scheduling of program activities including Not Alone child home visits, Representative (Rep) meetings, Valuable Girl site visits, and others, with the respective program manager. Manage the permissions each trip requires: church permissions for clergy involvement including meetings with bishops or other church representatives through the Church Affairs function, and government permissions through the Strategic Engagement function. Bring all departmental inputs into a single coherent trip plan, track delivery against it, and escalate to the Diaspora Engagement Director where alignment, significant decisions, or trade-offs are needed. On-the-Ground Execution Act as the on-site point of contact throughout each trip, coordinating logistics in real time, keeping the day running to plan, and resolving routine issues as they arise. Keep participants clearly and promptly informed of schedules, locations, and what to expect, and respond to their needs on the ground. Keep contributing departments aligned as the trip unfolds, and escalate anything affecting safety, the schedule, or trip objectives to the Diaspora Engagement Director without delay. Hold booked vendors and suppliers - hotels, transport providers, drivers, and caterers - to what was agreed throughout the trip, addressing any shortfall and arranging alternatives on the spot. Closeout, Reporting &amp; Continuous Improvement Close out each trip cleanly, reconcile and settle vendor accounts, and submit trip expenses in line with organizational financial policies. Maintain complete records for each trip - itineraries, vendor details, permissions, and post-trip notes - kept as a reference for future trips. Submit a trip summary report to the Diaspora Engagement Director after each trip, covering outcomes, issues encountered, and recommendations for improvement. Develop and maintain a standard trip "playbook" - templates, checklists, and SOPs for planning and delivering trips - so each trip runs consistently rather than starting from scratch. Review what worked and what didn't across trips and improve the standard process over time as the trips function scales. Travel and Working requirements Typical office environment such as walking, sitting, typing, using office equipment, and occasional lifting of boxes or luggage during travel. Travel within Egypt may reach as much as 40% of the time, during trip periods. Working outside official hours and on weekends may be required.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in a relevant field (e.g., Business Administration, Event Management, or a related discipline).</li><li>5 7 years of experience in logistics, event or program coordination, or operations, preferably in an NGO or mission-driven context.</li><li>Demonstrated ability to coordinate cross-functional work and keep multiple teams aligned without direct authority - through influence, clear communication, and reliable follow-through.</li><li>Strong organizational and planning skills, with the ability to juggle many moving parts and stay composed under pressure.</li><li>Strong written and verbal communication skills in both Arabic and English.</li><li>Familiarity with the Coptic community and church structures is a significant asset.</li><li>Proficiency in Microsoft Office; experience with project-management or scheduling tools is preferred.</li></ul><p></p></section>

Job Summary The Brand Account Manager is responsible for managing vendor relationships, coordinating onboarding, and ensuring operational efficiency. This role supports cross functional collaboration and contributes to the growth and success of local brand partnerships.<br> Key Responsibilities• Act as the primary contact for vendors, addressing their needs, and resolving issues to ensure smooth and effective partnerships.• Manage daily brand relationships to ensure smooth communication and operations.• Coordinate onboarding of new brands and ensure alignment with company standards.• Monitor vendor performance through regular reviews and KPIs, addressing any issues proactively.• Collaborate with inventory, merchandising, and marketing teams to optimize product assortment and availability.•Support contract management and negotiation processes.•Maintain accurate records of vendor agreements, product details, and pricing.• Assist in identifying new vendor opportunities in line with market trends and company goals• Facilitate timely resolution of vendor-related challenges or discrepancies. Qualifications Education bachelor’s degree in business, or related field. Experience 1-2 years' experience in vendor management, procurement, or related store roles.<br>Soft Skills • Strong organizational and communication skills.• Ability to build and maintain productive professional relationships.• Detail-oriented with excellent problem-solving capabilities.• Passion for supporting local Egyptian brands and sustainable business practices.

Job Description:Develop the annual marketing strategy and marketing plan. Develop quarterly marketing campaigns. Create monthly promotional calendars. Define and manage the marketing budget. Identify and segment target customers. Build brand positioning strategies. Conduct competitor analysis. Develop customer acquisition strategies. Develop customer retention strategies. Present marketing strategies to senior management.<br>Brand Management:Maintain a consistent brand identity across all malls. Protect and enforce brand guidelines. Review all marketing materials. Maintain visual identity standards. Approve advertising creatives. Ensure consistency across all branches. Manage rebranding projects. Build and strengthen a premium brand perception.<br>Events Management:Plan and execute events that increase customer engagement. Digital Marketing:Manage all digital marketing activities. Oversee social media management.<br><br>Requirements Bachelor's degree in Marketing, Business Administration, or a related field. Minimum 7 years of experience in Marketing, with at least 1-2 years of experience in a Marketing Manager role. Previous experience working with a large marketing agency is highly preferred. Strong strategic planning and budget management skills. Excellent analytical, leadership, and communication abilities. Proven experience in brand management, campaign development, and digital marketing. Ability to manage multiple projects and work effectively in a fast-paced environment.

Role Summary The Customer Experience Manager is responsible for designing, governing, and continuouslyimproving the end-to-end customer journey across all touchpoints within the destination. The rolecombines customer strategy, operational excellence, digital transformation, service design,analytics, and cross-functional leadership to ensure customer needs are translated into measurablebusiness improvements. The role acts as the voice of the customer across the organization, partnering with Development,Property Management, Community Care, Marketing, Sales, Hospitality, Technology, and Operations to drive customer satisfaction, loyalty, operational efficiency, and long-term valuecreation. Key Responsibilities• Develop and execute the Customer Experience strategy.• Design and optimize end-to-end customer journeys.• Lead Voice of Customer programs (CSAT, NPS, CES, surveys, sentiment analysis).• Build executive dashboards and customer insight reports.• Own CX requirements for CRM platforms and digital products.• Lead customer innovation initiatives including AI, self-service and advocacy programs.• Partner cross-functionally with Development, Property Management, Marketing, Sales, Hospitality,Legal, IT and Operations.• Define customer-facing processes and governance frameworks.• Lead cross-functional CX projects from concept through implementation.• Represent the customer in executive decision-making.• Design service standards and communication frameworks.• Drive continuous improvement through root-cause analysis and operational enhancements.