Job description

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Our client is a growing company focused on driving business growth through high-performing sales and appointment-setting operations. As the company continues scaling, they are seeking a Business Development Manager to lead and support a team of appointment setters while optimizing sales workflows, team performance, and operational efficiency.

Fully-Remote (Work from Home), 9 AM – 5 PM EST

The Business Development Manager will lead and manage a team of appointment setters, ensuring strong performance, consistent follow-through, and adherence to established sales processes. This role combines team leadership, sales operations management, coaching, and workflow oversight to help improve appointment conversion rates and overall sales efficiency.

• Manage and support a team of 3–5 appointment setters.

  
  

• Conduct daily standups to align priorities, goals, and team performance expectations.

  
  

• Audit calls to ensure communication quality, professionalism, and adherence to company standards.

  
  

• Monitor inboxes, Slack communications, and calendars to maintain organization and timely follow-up.

  
  

• Provide ongoing feedback, support, and development opportunities for team members.

  
  

• Ensure strong appointment conversion rates and follow-up consistency across the team.

  
  

• Track KPIs including speed-to-lead, appointments booked, and follow-up efficiency.

  
  

• Prepare and maintain sales performance reporting for leadership.

  
  

• Manage reschedules, cancellations, and no-show workflows proactively to optimize appointment flow.

  
  

• Ensure appointment setters follow company processes, policies, and operational standards.

  
  

• Oversee CRM systems and appointment management workflows, including GHL.

  
  

• Maintain accurate pipeline tracking, reporting, and record organization.

  
  

• Identify and implement workflow improvements to improve efficiency and appointment quality.

  
  

• Coach team members on sales communication, messaging, and follow-up best practices.

  
  

• Support skill development and performance improvement initiatives across the team.

  
  

• Help create a structured, accountable, and high-performing sales environment.

  
  

• 3+ years of experience in sales, business development, team leadership, or related roles.

  
  

• Experience managing appointment-setting teams and improving sales performance metrics.

  
  

• Experience working with CRM systems, preferably GHL.

  
  

• Familiarity with communication and workflow tools such as Slack, email, and calendar management systems.

  
  

• Excellent verbal and written English communication skills.

  
  

• Strong leadership, coaching, and team management abilities.

  
  

• Strong organizational and multitasking skills.

  
  

• Ability to manage multiple workflows, priorities, and operational tasks simultaneously.

  
  

• Strong analytical and reporting capabilities related to sales performance metrics.

  
  

• Process-oriented mindset with strong operational follow-through.

  
  

• Consistent achievement of appointment-setting and conversion KPIs across the team.

  
  

• Organized and efficient management of calendars, inboxes, and communication workflows.

  
  

• Improved team performance through coaching, accountability, and operational support.

  
  

• Smooth handling of reschedules, cancellations, and no-show management processes.

  
  

• Clear, accurate, and actionable sales reporting delivered to leadership.

  
  

This is an exciting opportunity to join a growing company and play a key role in leading sales support operations and team performance. The Business Development Manager will have a direct impact on appointment generation, operational efficiency, and revenue growth while helping build a structured and high-performing sales environment.

• Fill in the application form

  
  

• Record a video showcasing your skill sets