Document Controller

ROLE OVERVIEWThe Business Analyst will serve as the bridge between clients and internal teams, ensuring that the IRMS Suite is configured to meet client-specific requirements. You will lead discovery sessions, document business needs, and translate them into system configurations, supporting smooth implementations and client adoption.<br>KEY RESPONSIBILITIESPartner with clients to gather, document, and analyze business requirements. Configure the IRMS Suite to support medical information workflows and compliance standards. Translate requirements into functional specifications and collaborate with product and implementation teams. Support validation, testing, and deployment activities to ensure successful rollouts. Provide expert guidance to clients on best practices in medical information management. Participate in client workshops and industry-facing engagements as needed. Leverage AI-powered tools and workflows to streamline requirements gathering, documentation, and system configuration tasks. Identify opportunities to integrate AI and automation into client workflows and internal processes to improve efficiency and accuracy.<br>EXPERIENCE & REQUIREMENTS3+ years of experience as a Business Analyst in Saa S, enterprise software, or life sciences technology. An AI-first and curious mindset — actively looking for ways to improve business and internal workflows with AI and automation. Demonstrated ability to elicit and translate business requirements into effective system configurations. Hands-on experience configuring enterprise systems or Saa S applications. Strong client-facing and communication skills, including the ability to lead discovery sessions. Proficiency with MS Office, documentation tools, and AI-assisted productivity platforms (e.g., Claude, Copilot, or similar). Comfort working with AI tools to augment analysis, automate repetitive tasks, and accelerate decision-making. Analytical mindset, detail orientation, and problem-solving skills. Ability to manage multiple client projects simultaneously. Willingness to travel occasionally for client meetings and industry events. Background in pharma/biotech solutions preferred (Medical Affairs, Medical Information, or related systems strongly preferred). Knowledge of pharmaceutical compliance workflows (medical inquiries, adverse event reporting, etc.) preferred but not required.

About Minapharm Minapharm Pharmaceuticals is a leading pharmaceutical company in Egypt and the Middle East and the largest end-to-end manufacturer of biological therapies in MEA with over 20 years of experience in cellular and bioprocess engineering. Headquartered in Cairo, Minapharm commercializes over 100 life-saving and life-enhancing products ranging from small molecules to complex bioengineered proteins and viral vectors, with an impressive immunotherapy pipeline. Together with its wholly-owned Berlin-based subsidiary, Pro Bio Gen AG - a world-leading CDMO, Minapharm has established an integrated business model making it the only gene-to-market company in the region. Consolidating its international platform of intelligent biopharmaceutical technologies with the longstanding process development and manufacturing expertise in the MEA, Minapharm, together with Pro Bio Gen, has incorporated MiGen Tra Gmb H headquartered in Berlin and manufacturing in Cairo, to enhance the accessibility to critical healthcare transforming medicines through product development and commercialization of Biosimilar m ABs, Cell, and Gene Therapies and vaccines, at affordable prices in Egypt, and MEA. Minapharm employs a collective workforce of over than 1400 individuals & continues to expand their workforce with talented pool of Human Capital.<br>Our Core Values:<br>Diversity & Respect Integrity & Accountability Collaboration Leadership & Empowerment Innovation & Continuous Learning<br><br>Job Summary Execute financial audit engagements with independence and technical rigor, prepare evidence-based working papers and draft reports.<br>واجبات الوظيفةContribute to the preparation of the financial audit work programs; propose audit procedures and testing approaches based on risk assessment outcomes. Prepare the information and document request lists required for each financial audit engagement before fieldwork commences. Execute financial audit fieldwork independently across assigned areas (payroll, AP/AR, fixed assets, treasury, tax, financial reporting), applying approved audit procedures with rigor and objectivity. Identify and document control deficiencies, financial irregularities, and compliance gaps; link findings to risk implications and applicable standards (IIA, IFRS/IAS, Egyptian Accounting Standards, Tax Law). Prepare Corrective/Preventive Action Requests (CPAR) when control weaknesses or non-conformities are identified during fieldwork. Supervise and guide junior auditors during financial audit engagements; review their working papers, provide technical feedback, and ensure quality of work before submission to the Deputy Manager. Prepare well-structured draft financial audit reports including findings, root causes, risk ratings, and practical recommendations; submit to Deputy Manager for review Participate in closing meetings with auditee management; present and defend audit findings professionally. Conduct follow-up reviews of agreed corrective actions from prior financial audit engagements; document findings and escalate unresolved items to Deputy Manager. Maintain organized, complete, and retrievable working paper files for all financial audit engagements in accordance with the department's filing standards. Carry out any other tasks assigned by the direct supervisor that fall within the scope of the role.<br><br>Requirements Bachelor's degree in Accounting, Finance, or a related field. CIA is preferred. CPA, CMA, or progress toward these certifications is an advantage. Minimum 2–6 years in internal or external audit with a financial focus; prior experience supervising junior staff is an advantage. Good knowledge of IIA Standards, IFRS/IAS, Egyptian Accounting Standards, Egyptian Tax Law, and internal control frameworks (COSO). Strong analytical skills, professional skepticism, attention to detail, structured report writing, and ability to coach junior auditors. Proficiency in Arabic and English (written and spoken).

<p>Job Description Overview The Engineer - Procurement is responsible for providing process-driven execution and documentation support across the end to end Direct Procurement process within the Central Procurement Office (CPO), aligned to and supporting the Canada / USA procurement team. This role ensures that all steps from Bid RFP Evaluation Recommendation PO/LOA are delivered accurately, on time, and in full compliance with established governance, service-delivery expectations, and process standards. The Engineer - Procurement will work under the day to day direction of the Sr. Manager Procurement (Core Process), with overall accountability held by the Associate Director, Direct Procurement. The role is focused on execution, coordination, and documentation support, and is not expected to make final commercial decisions, approve exceptions, or own strategic supplier outcomes; such matters must be escalated through the Sr. Manager Procurement or Associate Director, as applicable.</p><p>Your role</p><ul><li>Manage the supplier onboarding process.</li><li>Undertake quality checks to ensure that the requester has provided all the relevant details</li><li>Undertake the suppliers financial and basic due diligence checks and evaluations</li><li>Prepare SAB documentation.</li><li>Prepare and issue RFPs and bid packages in line with CPO templates, workflows, and service-level expectations.</li><li>Conduct commercial evaluations, pricing comparisons, and basic risk checks using defined tools, alongside the relevant technical evaluation team.</li><li>Prepare recommendation summaries and draft negotiation positions for Sr. Manager Procurement review.</li><li>Support the creation of PO/LOA packages, ensuring complete, accurate, and audit-ready documentation before submission.</li><li>Maintain structured, compliant procurement files with full audit trails and proper document retention.</li></ul><p>Procurement Documentation &amp; Data Quality</p><ul><li>Ensure accurate data entry and timely updates in ERP/SRM systems (SAP Ariba).</li><li>Maintain trackers, logs, and dashboards for procurement status, cycle times, documentation completeness, and service-delivery reporting.</li><li>Follow version control and document management best practices.</li></ul><p>Compliance, Governance &amp; Process Discipline</p><ul><li>Apply BMS processes, DOA/LOA rules, procurement governance standards, and internal control requirements consistently.</li><li>Flag deviations, inconsistencies, risks, or non-standard requests to the Sr. Manager Procurement promptly, and do not proceed with exceptions without appropriate direction or approval.</li><li>Participate in audits by organising supporting evidence, maintaining audit readiness, and supporting corrective actions through to closure.</li></ul><p>Supplier &amp; Stakeholder Coordination (Operational Support)</p><ul><li>Coordinate with suppliers for routine clarifications, submissions, and documentation requests in line with approved processes and guidance.</li><li>Communicate clearly with the Canada/USA procurement team and internal stakeholders (Bid, Commercial, Finance, Operations) on process requirements, document requests, status updates, and agreed timelines.</li><li>Escalate non-standard requests, delays, stakeholder issues, and any strategic, commercial, or sensitive matters to the Sr. Manager Procurement.</li></ul><p>Support for Ad Hoc Procurement Requests</p><ul><li>Prioritise and execute urgent or unscheduled procurement tasks under guidance from the Sr. Manager Procurement and in line with agreed service priorities.</li><li>Ensure even ad hoc activities meet minimum compliance, documentation, and governance requirements.</li><li>Assist in data gathering, analysis support, and preparation of materials for category-level review where needed.</li></ul><p>About you</p><ul><li>Experience in procurement, commercial, supply chain, or related fields.</li><li>Familiarity with RFP processes, supplier communication, evaluations, documentation requirements, and PO workflows.</li><li>Experience using ERP/SRM systems (SAP/Ariba or similar).</li><li>Strong organisational skills, attention to detail, and process discipline.</li><li>Ability to work in a structured environment with multiple parallel tasks and consistent service-delivery expectations.</li><li>Good communication and coordination skills across internal and external stakeholders, including remote support to regional procurement teams.</li><li>Proactive and solution-oriented, with a willingness to learn, improve processes, and solve day to day operational issues.</li><li>Process Execution.</li><li>Analytical &amp; Commercial Fundamentals.</li><li>Stakeholder Communication.</li><li>Systems &amp; Data Accuracy.</li><li>Risk Awareness &amp; Compliance Discipline.</li><li>Time Management &amp; Prioritisation.</li><li>Collaboration &amp; Team Mindset.</li><li>Accuracy and completeness of procurement documentation.</li><li>On-time execution of procurement steps (cycle time adherence against agreed service-delivery timelines).</li><li>Compliance with BMS, DOA/LOA, and audit requirements.</li><li>ERP/SRM data integrity and tracker accuracy.</li><li>Quality and completeness of commercial evaluation support and recommendation documents.</li><li>Positive feedback from Sr. Manager Procurement, supported Canada/USA procurement stakeholders, and internal customers on operational service delivery.</li><li>Bachelor / Master s degree in Civil Engineering with 5 to 6 years of relevant experience in construction procurement.</li><li>Experience in standard contract forms (FIDIC, NEC, JCT)</li><li>Fluency in French is a must and English (both written and spoken).</li></ul><p>Reward &amp; benefits</p><p>Explore the rewards and benefits that help you thrive at every stage of your life and your career. This includes:</p><ul><li>Comprehensive life insurance coverage</li><li>Medical insurance for you and your dependents</li><li>Annual leave balance in accordance with local labour law</li><li>Flexible and hybrid work solutions</li><li>Opportunity for local and global internal transfers</li><li>Company gratuity scheme</li><li>Discretionary bonus program</li><li>Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition</li></ul><p>Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.</p><p>About AtkinsR alis</p><p>We're AtkinsR alis , a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Find out more.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience in procurement, commercial, supply chain, or related fields.</li><li>Familiarity with RFP processes, supplier communication, evaluations, documentation requirements, and PO workflows.</li><li>Experience using ERP/SRM systems (SAP/Ariba or similar).</li><li>Strong organisational skills, attention to detail, and process discipline.</li><li>Ability to work in a structured environment with multiple parallel tasks and consistent service-delivery expectations.</li><li>Good communication and coordination skills across internal and external stakeholders, including remote support to regional procurement teams.</li><li>Proactive and solution-oriented, with a willingness to learn, improve processes, and solve day to day operational issues.</li><li>Process Execution.</li><li>Analytical &amp; Commercial Fundamentals.</li><li>Stakeholder Communication.</li><li>Systems &amp; Data Accuracy.</li><li>Risk Awareness &amp; Compliance Discipline.</li><li>Time Management &amp; Prioritisation.</li><li>Collaboration &amp; Team Mindset.</li><li>Accuracy and completeness of procurement documentation.</li><li>On-time execution of procurement steps (cycle time adherence against agreed service-delivery timelines).</li><li>Compliance with BMS, DOA/LOA, and audit requirements.</li><li>ERP/SRM data integrity and tracker accuracy.</li><li>Quality and completeness of commercial evaluation support and recommendation documents.</li><li>Positive feedback from Sr. Manager Procurement, supported Canada/USA procurement stakeholders, and internal customers on operational service delivery.</li><li>Bachelor / Master s degree in Civil Engineering with 5 to 6 years of relevant experience in construction procurement.</li><li>Experience in standard contract forms (FIDIC, NEC, JCT)</li><li>Fluency in French is a must and English (both written and spoken).</li></ul>

<p>e&amp; CX Solutions is hiring Excellent English up to fluent English speakers to be a customer service advisor responsible for handling UAE customers through Inbound Calls Corporate Account (English Account)</p><ul><li><p>Handle inbound customer calls and provide professional customer service.</p></li><li><p>Understand customers’ needs and provide accurate information and appropriate solutions.</p></li><li><p>Resolve customer inquiries and complaints efficiently.</p></li><li><p>Follow company policies, procedures, and quality standards.</p></li><li><p>Maintain a high level of customer satisfaction and professionalism.</p></li><li><p>Document customer interactions and update relevant systems.</p></li><li><p>Meet assigned KPIs and performance targets.</p></li></ul><p><strong>Job Benefits:</strong></p><ul><li><p>Net Salary 19,000</p></li></ul><ul><li><p>Annual salary increase</p></li><li><p>Social and medical insurance</p></li><li><p>Free VPN line</p></li><li><p>Career path</p></li><li><p>Chance for promoted after 6 months</p></li><li><p>Opportunity To travel To UAE</p></li></ul><p>Location: Maadi, Degla Square (No transportation provided)</p><p><strong>Requirements</strong></p><p>e&amp; CX Solutions is hiring Excellent English up to fluent English speakers to be a customer service advisor responsible for handling UAE customers through Email and chat. (e&amp; CX Solutions).</p><p>Job requirements:</p><ul><li><p>Grad of any major</p></li><li><p>Excellent up to Fluent English speakers (B2)</p></li><li><p>Flexibility with rotational shifts</p></li></ul><p></p>

<p>AI Engineer — QHSSE PLATFORM&nbsp;&nbsp;</p><p>Cairo, Egypt | Full-time | Hybrid&nbsp;&nbsp;</p><p>Experience: 1–3 years total; three years is the maximum.</p><p><br></p><p>We are looking for an AI Engineer with a development, coding or programming background and hands-on AI/ML experience to build practical AI solutions and integrate them into software applications.</p><p><br></p><p>Responsibilities</p><p><br></p><p>- Develop and integrate AI/ML features into applications and workflows.</p><p>- Write, test and maintain the code supporting these solutions.</p><p>- Work with application services and data sources to support AI/ML functionality.</p><p>- Evaluate outputs, troubleshoot issues and improve solution reliability.</p><p>- Document implementations and collaborate with the development team.</p><p><br></p><p>Essential requirements</p><p><br></p><p>- At least one year and no more than three years of total professional experience.</p><p>- A development, coding or programming background, including backgrounds such as Full Stack, Back-end or Database development.</p><p>- Hands-on experience implementing AI/ML solutions.</p><p><br></p><p>Application process</p><p><br></p><p>Apply directly through the QHSSE portal: https://qhsseplatform.com/en/vacancies/34, complete the eligibility check, upload your PDF résumé and record the requested introduction video of up to two minutes.</p><p><br></p>

<p>-Organize and classify warehouse shelves to ensure materials are stored in their designated locations and can be easily identified. -Regularly check that materials are available on their assigned shelves and record any missing or misplaced items in the ERP system. -Review all materials to ensure they have the correct item codes and report any missing or incorrect codes. -Personally conduct daily counts for items with identified stock issues or recurring discrepancies. -Carry out periodic inventory counts in accordance with company policies and procedures. -Accurately document all observations, stock variances, and issues identified during inventory counts. -Investigate inventory discrepancies, trace their causes, and follow up with the relevant teams until they are resolved.</p><p><strong>Desired Candidate Profile</strong></p><p>Requirements -2 3 years of relevant experience in inventory control, stock management, or warehouse operations. -High level of integrity, accuracy, and attention to detail. -Proficiency in Microsoft Excel and relevant ERP systems. -Fast and accurate data entry skills, with the ability to maintain reliable inventory records. -Strong ability to trace stock movements, identify discrepancies, and help resolve inventory issues.</p>

<p>Maintain the Garment IO system in factories, support onboarding, train factory teams, and respond to day-to-day inquiries. Manage and resolve operational and technical issues promptly, escalating when necessary. Analyze and document new-factory requirements and map manufacturing processes before deployment. Conduct regular factory visits for consultancy, system support, and training. Maintain clear, prompt, and accurate communication with factory stakeholders and internal teams. Monitor customer satisfaction, system adoption, account health, and ongoing customer success. Gather customer feedback, identify improvement opportunities, prepare accurate reports, and follow up on outstanding actions.</p><p><strong>Desired Candidate Profile</strong></p><p>Bacheloru2019s degree in Industrial, Production, Mechanical, or Mechatronics Engineering, or a related field. 0u20132 years of relevant experience; fresh graduates may be considered. Strong analytical, organizational, and problem-solving skills. Clear communication skills and the ability to train and support factory users. Basic understanding of manufacturing processes, ERP, MES, AI tools, or similar systems is an advantage. Customer-focused, adaptable, and willing to learn. Good command of English; Arabic is an advantage. Willing and able to travel frequently to factories within Egypt.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><ul><li><p><span><span><span><span>Maintain the Garment IO system in factories, support onboarding, train factory teams, and respond to day-to-day inquiries.</span></span></span></span><br></p><br></li><li><p><span><span><span><span>Manage and resolve operational and technical issues promptly, escalating when necessary.</span></span></span></span><br></p><br></li><li><p><span><span><span><span>Analyze and document new-factory requirements and map manufacturing processes before deployment.</span></span></span></span><br></p><br></li><li><p><span><span><span><span>Conduct regular factory visits for consultancy, system support, and training.</span></span></span></span><br></p><br></li><li><p><span><span><span><span>Maintain clear, prompt, and accurate communication with factory stakeholders and internal teams.</span></span></span></span><br></p><br></li><li><p><span><span><span><span>Monitor customer satisfaction, system adoption, account health, and ongoing customer success.</span></span></span></span><br></p><br></li><li><p><span><span><span><span>Gather customer feedback, identify improvement opportunities, prepare accurate reports, and follow up on outstanding actions.</span></span></span></span><br></p><br></li></ul><br><span>Requirements</span><ul><li><span><span><span><span><span><span> <b><span>Bachelor’s degree in Industrial, Production, Mechanical, or Mechatronics Engineering, or a related field.</span></b></span></span></span></span><br></span></span></li></ul><ul><li><p><span><span><span><span>0–2 years of relevant experience; fresh graduates may be considered.</span></span></span></span><br></p><br></li><li><p><span><span><span><span>Strong analytical, organizational, and problem-solving skills.</span></span></span></span><br></p><br></li><li><p><span><span><span><span>Clear communication skills and the ability to train and support factory users.</span></span></span></span><br></p><br></li><li><p><span><span><span><span>Basic understanding of manufacturing processes, ERP, MES, AI tools, or similar systems is an advantage.</span></span></span></span><br></p><br></li><li><p><span><span><span><span>Customer-focused, adaptable, and willing to learn.</span></span></span></span><br></p><br></li><li><p><span><span><span><span>Good command of English; Arabic is an advantage.</span></span></span></span><br></p><br></li><li><p><span><span><span><span>Willing and able to travel frequently to factories within Egypt.</span></span></span></span><br></p><br></li></ul><br><span>Benefits<span><span>Social insurance</span></span><span><span>Medical insurance</span></span><br><span>Transportation allowance<span>​</span></span><br></span><br> </div>

<p>Validate agent activities against assigned lead volumes and resolve mismatches.</p><p>Review sales with required artifacts; approve only validated sales.</p><p>Reject invalid or incomplete sales and ensure only approved sales are counted.</p><p>Conduct one-on-one coaching and review a minimum of one customer contact per agent per week.</p><p>Document coaching and feedback in the Sutherland tool.</p><p>Conduct pre-shift and post-shift huddles and cascade process or policy updates.</p><p>Own team performance across sales, productivity, quality and attendance.</p><p>Maintain quality and compliance oversight.</p><p>Manage stakeholder communication, escalations and action plans.</p><p>Review reporting and act on performance gaps.</p><p>Support employee engagement and development.</p><p>The team manager to validate the sales file before declaring it in the WBR on every Monday.</p><p><strong>Desired Candidate Profile</strong></p><p>1-2 years of Team Management experience within the BPO industry</p><p>MUST SPEAK ITALIAN OR SPANISH - B1 level, B2 preferred!</p><p>Ability to coach, mentor &amp; develop a team of frontline agents</p><p>B2B sales/customer service experience is key</p><p>Must be able to work onsite in Alexandria</p>

<p>e&amp; CX Solutions is hiring Excellent English up to fluent English speakers to be a customer service advisor responsible for handling UAE customers through Inbound Calls Corporate Account (English Account)</p><ul><li><p>Handle inbound customer calls and provide professional customer service.</p></li><li><p>Understand customers’ needs and provide accurate information and appropriate solutions.</p></li><li><p>Resolve customer inquiries and complaints efficiently.</p></li><li><p>Follow company policies, procedures, and quality standards.</p></li><li><p>Maintain a high level of customer satisfaction and professionalism.</p></li><li><p>Document customer interactions and update relevant systems.</p></li><li><p>Meet assigned KPIs and performance targets.</p></li></ul><p><strong>Job Benefits:</strong></p><ul><li><p>Net Salary 19,000</p></li></ul><ul><li><p>Annual salary increase</p></li><li><p>Social and medical insurance</p></li><li><p>Free VPN line</p></li><li><p>Career path</p></li><li><p>Chance for promoted after 6 months</p></li><li><p>Opportunity To travel To UAE</p></li></ul><p>Location: Maadi, Degla Square (No transportation provided)</p><p><strong>Requirements</strong></p><p>e&amp; CX Solutions is hiring Excellent English up to fluent English speakers to be a customer service advisor responsible for handling UAE customers through Email and chat. (e&amp; CX Solutions).</p><p>Job requirements:</p><ul><li><p>Grad of any major</p></li><li><p>Excellent up to Fluent English speakers (B2)</p></li><li><p>Flexibility with rotational shifts</p></li></ul><p></p>

<p>e&amp; CX Solutions is hiring Excellent English up to fluent English speakers to be a customer service advisor responsible for handling UAE customers through Inbound Calls Corporate Account (English Account)</p><ul><li><p>Handle inbound customer calls and provide professional customer service.</p></li><li><p>Understand customers’ needs and provide accurate information and appropriate solutions.</p></li><li><p>Resolve customer inquiries and complaints efficiently.</p></li><li><p>Follow company policies, procedures, and quality standards.</p></li><li><p>Maintain a high level of customer satisfaction and professionalism.</p></li><li><p>Document customer interactions and update relevant systems.</p></li><li><p>Meet assigned KPIs and performance targets.</p></li></ul><p><strong>Job Benefits:</strong></p><ul><li><p>Net Salary 19,000</p></li></ul><ul><li><p>Annual salary increase</p></li><li><p>Social and medical insurance</p></li><li><p>Free VPN line</p></li><li><p>Career path</p></li><li><p>Chance for promoted after 6 months</p></li><li><p>Opportunity To travel To UAE</p></li></ul><p>Location: Maadi, Degla Square (No transportation provided)</p><p><strong>Requirements</strong></p><p>e&amp; CX Solutions is hiring Excellent English up to fluent English speakers to be a customer service advisor responsible for handling UAE customers through Email and chat. (e&amp; CX Solutions).</p><p>Job requirements:</p><ul><li><p>Grad of any major</p></li><li><p>Excellent up to Fluent English speakers (B2)</p></li><li><p>Flexibility with rotational shifts</p></li></ul><p></p>

<ul><li><p>Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring a positive customer experience.</p></li><li><p>Resolve customer issues efficiently by identifying problems, troubleshooting, and providing accurate information or solutions.</p></li><li><p>Document all customer interactions and maintain detailed records in the CRM system.</p></li><li><p>Escalate complex or unresolved issues to the appropriate department or supervisor as needed.</p></li><li><p>Meet or exceed individual and team performance targets, including response time, resolution rate, and customer satisfaction metrics.</p></li><li><p>Stay updated on VOIS products, services, and policies to provide accurate and up-to-date information to customers.</p></li><li><p>Collaborate with team members and other departments to ensure seamless service delivery.</p></li><li><p>Participate in ongoing training and development sessions to enhance product knowledge and customer service skills.</p></li><li><p>Adhere to company policies, procedures, and compliance standards at all times.</p></li><li><p>Gather customer feedback and share insights to contribute to continuous process improvement.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Fluent in English <strong>C1 </strong>is a Must</p></li><li><p>Cairo residents with ability to commit to the Hybrid work module</p></li><li><p><strong>College Graduates ONLY</strong></p></li><li><p>Egyptian Nationality is a must.</p></li><li><p>Soft and communication skills.</p></li><li><p>Males &amp; Females</p></li></ul><p></p>

<ul><li><p>Install, configure, and maintain computer hardware, software, printers, and peripheral devices.</p></li><li><p>Provide technical support and resolve hardware, software, and network issues for end users.</p></li><li><p>Monitor and maintain network infrastructure, including LAN, WAN, Wi-Fi, and internet connectivity.</p></li><li><p>Manage user accounts, permissions, and access controls.</p></li><li><p>Perform system updates, backups, and security patches to ensure data integrity and system reliability.</p></li><li><p>Troubleshoot operating systems, applications, and connectivity issues.</p></li></ul><ul><li><p>Document IT procedures, system configurations, and technical issues.</p></li><li><p>Support the deployment of new technologies and IT projects.</p></li><li><p>Coordinate with vendors for hardware procurement, software licensing, and technical support.</p></li><li><p>Ensure compliance with IT policies, security standards, and data protection regulations.</p></li><li><p>Train employees on IT systems, security awareness, and best practices.</p></li></ul><p>&nbsp;</p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Information Technology, Computer Science, or a related field.</p></li><li><p>Proven experience in IT support, systems administration, or a similar role.</p></li><li><p>Familiarity with networking concepts, including TCP/IP, DNS, DHCP, VPN, and wireless networking.</p></li><li><p>Experience with Active Directory, Microsoft 365, cloud services, and virtualisation is an advantage.</p></li><li><p>Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft, or Cisco certifications are preferred.</p></li></ul><p></p><p></p><p>Location :Gesr El-Suez </p>

<p>e&amp; CX Solutions is hiring Excellent English up to fluent English speakers to be a customer service advisor responsible for handling UAE customers through Inbound Calls Corporate Account (English Account)</p><ul><li><p>Handle inbound customer calls and provide professional customer service.</p></li><li><p>Understand customers’ needs and provide accurate information and appropriate solutions.</p></li><li><p>Resolve customer inquiries and complaints efficiently.</p></li><li><p>Follow company policies, procedures, and quality standards.</p></li><li><p>Maintain a high level of customer satisfaction and professionalism.</p></li><li><p>Document customer interactions and update relevant systems.</p></li><li><p>Meet assigned KPIs and performance targets.</p></li></ul><p><strong>Job Benefits:</strong></p><ul><li><p>Net Salary 19,000</p></li></ul><ul><li><p>Annual salary increase</p></li><li><p>Social and medical insurance</p></li><li><p>Free VPN line</p></li><li><p>Career path</p></li><li><p>Chance for promoted after 6 months</p></li><li><p>Opportunity To travel To UAE</p></li></ul><p>Location: Maadi, Degla Square (No transportation provided)</p><p><strong>Requirements</strong></p><p>e&amp; CX Solutions is hiring Excellent English up to fluent English speakers to be a customer service advisor responsible for handling UAE customers through Email and chat. (e&amp; CX Solutions).</p><p>Job requirements:</p><ul><li><p>Grad of any major</p></li><li><p>Excellent up to Fluent English speakers (B2)</p></li><li><p>Flexibility with rotational shifts</p></li></ul><p></p>

<p>e&amp; CX Solutions is hiring Excellent English up to fluent English speakers to be a customer service advisor responsible for handling UAE customers through Inbound Calls Corporate Account (English Account)</p><ul><li><p>Handle inbound customer calls and provide professional customer service.</p></li><li><p>Understand customers’ needs and provide accurate information and appropriate solutions.</p></li><li><p>Resolve customer inquiries and complaints efficiently.</p></li><li><p>Follow company policies, procedures, and quality standards.</p></li><li><p>Maintain a high level of customer satisfaction and professionalism.</p></li><li><p>Document customer interactions and update relevant systems.</p></li><li><p>Meet assigned KPIs and performance targets.</p></li></ul><p><strong>Job Benefits:</strong></p><ul><li><p>Net Salary 19,000</p></li></ul><ul><li><p>Annual salary increase</p></li><li><p>Social and medical insurance</p></li><li><p>Free VPN line</p></li><li><p>Career path</p></li><li><p>Chance for promoted after 6 months</p></li><li><p>Opportunity To travel To UAE</p></li></ul><p>Location: Maadi, Degla Square (No transportation provided)</p><p><strong>Requirements</strong></p><p>e&amp; CX Solutions is hiring Excellent English up to fluent English speakers to be a customer service advisor responsible for handling UAE customers through Email and chat. (e&amp; CX Solutions).</p><p>Job requirements:</p><ul><li><p>Grad of any major</p></li><li><p>Excellent up to Fluent English speakers (B2)</p></li><li><p>Flexibility with rotational shifts</p></li></ul><p></p>

<p>e&amp; CX Solutions is hiring Excellent English up to fluent English speakers to be a customer service advisor responsible for handling UAE customers through Inbound Calls Corporate Account (English Account)</p><ul><li><p>Handle inbound customer calls and provide professional customer service.</p></li><li><p>Understand customers’ needs and provide accurate information and appropriate solutions.</p></li><li><p>Resolve customer inquiries and complaints efficiently.</p></li><li><p>Follow company policies, procedures, and quality standards.</p></li><li><p>Maintain a high level of customer satisfaction and professionalism.</p></li><li><p>Document customer interactions and update relevant systems.</p></li><li><p>Meet assigned KPIs and performance targets.</p></li></ul><p><strong>Job Benefits:</strong></p><ul><li><p>Net Salary 19,000</p></li></ul><ul><li><p>Annual salary increase</p></li><li><p>Social and medical insurance</p></li><li><p>Free VPN line</p></li><li><p>Career path</p></li><li><p>Chance for promoted after 6 months</p></li><li><p>Opportunity To travel To UAE</p></li></ul><p>Location: Maadi, Degla Square (No transportation provided)</p><p><strong>Requirements</strong></p><p>e&amp; CX Solutions is hiring Excellent English up to fluent English speakers to be a customer service advisor responsible for handling UAE customers through Email and chat. (e&amp; CX Solutions).</p><p>Job requirements:</p><ul><li><p>Grad of any major</p></li><li><p>Excellent up to Fluent English speakers (B2)</p></li><li><p>Flexibility with rotational shifts</p></li></ul><p></p>

<p>- Prepare, review, or adjust shop drawings for architectural activities and coordinate between different disciplines to solve any conflict between them.</p><p>- Ensure the distribution of the approved shop drawings on all concerned parties.</p><p>Participate in document control activities</p><p>- Produce quantity surveying of project’s materials and prepare the project’s BOM and BOQs</p><p>- Prepare material submittals for Consultant’s approval.</p><p>- Analyze building codes, by-laws, space and site requirements, and other technical documents and reports to determine their effect on architectural and civil designs.</p><p>- Prepare as-built drawings at the end of the project and hand over to the project consultant.</p><p>- Study and review all tender documents including tender instructions, general and private contract terms, specifications, and drawings.</p><p>- Follow up subcontractor’s progress through frequent progress report.</p><p>- Study and prepare requests for information (RFIs) for all missing, unclear, conflicting or other technical matters that may arise during construction.</p><p>- Prepare &amp; review subcontractors’ invoices according to work executed on site then issue the due order to pay.</p><p><strong>Requirements</strong></p><p></p><ul><li><p><em>From 5 to 7 years of experience.</em></p></li><li><p>Bachelor's degree in Architecture is a must.</p></li><li><p>Proficiency in AutoCAD and Revit.<em><br></em></p></li></ul><p></p>

<ul><li><p>Review tender documents, drawings, specifications, BOQs, and contract requirements.</p></li><li><p>Prepare <strong>technical proposals, methodologies, execution plans, and tender deliverables</strong>.</p></li><li><p>Develop <strong>construction methodologies, project execution strategies, and work programs</strong>.</p></li><li><p>Prepare tender <strong>technical clarifications, compliance statements, technical schedules, and deviations</strong>.</p></li><li><p>Coordinate with estimation, planning, procurement, engineering, and commercial teams to ensure a complete and compliant tender submission.</p></li><li><p>Review project requirements and identify <strong>technical risks, assumptions, exclusions, and opportunities</strong>.</p></li><li><p>Coordinate with suppliers, subcontractors, and specialist consultants for technical information and compliance.</p></li><li><p>Prepare and organize <strong>technical submission packages</strong> in accordance with client/RFP requirements.</p></li></ul><p>Ensure submissions are <strong>accurate, compliant, well-structured, and professionally presented</strong></p><p><strong>Requirements</strong></p><ul><li><p><strong>0–5 years of relevant experience</strong> in technical tendering or proposal preparation.</p></li><li><p>Proven experience in <strong>infrastructure, roads, airports, earthworks, utilities, and major construction projects</strong>.</p></li><li><p>Strong ability to understand and interpret <strong>drawings, specifications, BOQs, and contract documents</strong>.</p></li><li><p>Excellent technical writing, document preparation, and presentation skills.</p></li><li><p>Proficiency in <strong>MS Word, Excel, and PowerPoint</strong>; knowledge of AutoCAD and Primavera P6 is an advantage.</p></li><li><p>Strong coordination, analytical, communication, and organizational skills.</p></li></ul><p><strong>Saudi/GCC tendering experience is highly preferred</strong></p><p></p>

<p>e&amp; CX Solutions is hiring Excellent English up to fluent English speakers to be a customer service advisor responsible for handling UAE customers through Inbound Calls Corporate Account (English Account)</p><ul><li><p>Handle inbound customer calls and provide professional customer service.</p></li><li><p>Understand customers’ needs and provide accurate information and appropriate solutions.</p></li><li><p>Resolve customer inquiries and complaints efficiently.</p></li><li><p>Follow company policies, procedures, and quality standards.</p></li><li><p>Maintain a high level of customer satisfaction and professionalism.</p></li><li><p>Document customer interactions and update relevant systems.</p></li><li><p>Meet assigned KPIs and performance targets.</p></li></ul><p><strong>Job Benefits:</strong></p><ul><li><p>Net Salary 19,000</p></li></ul><ul><li><p>Annual salary increase</p></li><li><p>Social and medical insurance</p></li><li><p>Free VPN line</p></li><li><p>Career path</p></li><li><p>Chance for promoted after 6 months</p></li><li><p>Opportunity To travel To UAE</p></li></ul><p>Location: Maadi, Degla Square (No transportation provided)</p><p><strong>Requirements</strong></p><p>e&amp; CX Solutions is hiring Excellent English up to fluent English speakers to be a customer service advisor responsible for handling UAE customers through Email and chat. (e&amp; CX Solutions).</p><p>Job requirements:</p><ul><li><p>Grad of any major</p></li><li><p>Excellent up to Fluent English speakers (B2)</p></li><li><p>Flexibility with rotational shifts</p></li></ul><p></p>

<p>- Document scrutiny and collection of applications for visa processing.<br>- Handle customer/applicant queries personally or via email, telephone.<br>- Handle cash and bank related transactions if assigned and ensure 100% accuracy.<br>- Record &amp; maintain all application data. <br>- Ensure accurate &amp; timely data entry into the system with zero errors.<br>- Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.<br>- Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.<br>- Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants.<br>- Encourage applicants to provide feedback on services provided and their overall experience at the application center.<br>- Ensure that the entire process is completed within the mandated Turn Around Time.</p><p><strong>Requirements</strong></p><p>- Education: Graduate from any field.<br>- Experience: 0 – 2 years of experience preferably in customer service field (fresh grads are welcome to join!)<br>Knowledge &amp; Key Skills:<br>- Basic Knowledge of Computer skills &amp; &nbsp;Proficiency in MS office.<br>- Adaptability and presence of mind to handle customer queries and complaints.<br>- English Level: Very Good.</p>