Collection Specialist Jobs - Mansoura Egypt

<p><strong>Brief about the Collection Agent</strong></p><p>&nbsp;</p><p>The collection agent is responsible for following up with customers who are late in paying their dues and communicating with them in a professional and respectful manner, with the aim of reaching appropriate solutions that help the customer pay according to the approved policies and procedures.</p><p>&nbsp;</p><p><strong>Their duties include:</strong></p><p>&nbsp;</p><p>Communicating with customers and following up on debts.</p><p>Identifying the reasons for late payment.</p><p>Negotiating with the customer to reach a promise or an appropriate payment plan.</p><p>Conducting field visits when necessary.</p><p>Accurately documenting the results of calls and visits.</p><p>Following up on payment promises until collection is completed.</p><p>Adhering to laws, company policies, and customer rights.</p><p>Achieving the required targets while maintaining the quality of service and the company's reputation.</p>