Cisco Network Engineer Jobs in Egypt

<div> <div> <b>Join Us</b> </div> <div> <p>At Vodafone, we re not just shaping the future of connectivity for our customers we re shaping the future for everyone who joins our team. When you work with us, you re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> </div> </div> <div> <div> <b>Key Accountabilities &amp; Decision Ownership</b> </div> <div> <ul> <li>Provide strong support in the Datacom/CPN area at all technical levels of operation.</li> <li>Ensure proper and timely handling of individual/global complaints related to Datacom area.</li> <li>With responsibility of Initiating actions to improve the quality, availability and measurement of the area, Ensure highest network quality, availability and resilience through development and implementation of enhancement projects and work streams.</li> <li>Responsible for reviewing the new technology /roadmaps /incident trends.</li> <li>Provide troubleshooting, analysis &amp; problem solution for critical situations.</li> <li>Follow-up &amp; prepare the DataCom network planned activities to ensure fault free operation during different activity phases, coping with O&amp;M quality standards &amp; procedures.</li> <li>24x7 2nd line support On Call for DataCom network emergencies reported by internal customers, to fix critical problems.</li> <li>Fine tune the DataCom nodes to achieve smooth &amp; high quality performance.</li> <li>Implement preventive software correction packages on DataCom nodes to solve DataCom network problems.</li> <li>Secure the DataCom network elements.</li> <li>Assess the need for suppliers support intervention &amp; follow-up with suppliers regarding any DataCom network issues.</li> <li>Provide DataCom technical support to internal &amp; external customers, &amp; ensure their satisfaction.</li> <li>Follow the escalation &amp; reporting procedure in due time.</li> <li>Report DataCom network problems in time with clear information to management for proper decision making.</li> <li>Report DataCom network activities to management for proper follow-up.</li> <li>Report performance against agreed plans &amp; KPIs.</li> <li>Participate in acceptance &amp; testing of new DataCom nodes, systems, features &amp; services.</li> <li>Implement software &amp; hardware system upgrades.</li> <li>Implement hardware system expansions.</li> <li>Follow the Datacom, the Change Management teams and the Service Management processes/SLA.</li> <li>Attend all assigned Trainings, Sessions or workshops.</li> </ul> </div> </div> <div> <div> <b>Core Competencies, Knowledge, and Experience</b> </div> <div> <ul> <li>Good IP knowledge with a strong background in SP(MPLS,VPLS,BGP..etc)</li> <li>Minimum 3 years of experience in relevant field</li> <li>CCNP SP &amp; MPLS knowledge is a must.</li> <li>CCIE SP Level</li> <li>Good knowledge of firewalls: Juniper/NetScreen/CISCO ASA/ Fortinet/IPS or equivalent.</li> <li>F5 Loadblancer Knowledge is Preferred</li> <li>ACI technology is Preferred</li> <li>Good understanding for the GSM/3G network.</li> <li>Python Programming knowledge is a plus </li> <li>Automation &amp; scripting Tools developing experience is a plus</li> <li>Good Communication Skills</li> </ul> </div> </div> <div> <div><br></div><div> </div> </div>

<p><strong>Job Purpose</strong></p><p>The Senior Network Administrator is responsible for the design, implementation, administration, monitoring, maintenance, and optimization of the organization's network infrastructure. The position ensures the availability, performance, reliability, and security of wired and wireless network services and supports the organization's business and technology requirements.</p><p>The role provides advanced technical support for network-related incidents, leads network troubleshooting and improvement activities, and works with internal IT teams and external service providers to maintain a stable and secure network environment.</p><p><strong>Key Responsibilities</strong></p><p><strong>A. Network Administration and Infrastructure</strong></p><ul><li><p>Administer and maintain LAN, WAN, WLAN, VPN, and other network infrastructure.</p></li><li><p>Configure, manage, and troubleshoot switches, routers, firewalls, wireless controllers, access points, and related network devices.</p></li><li><p>Manage network services, including VLANs, DHCP, DNS, IP addressing, routing, and network access controls.</p></li><li><p>Monitor network availability, performance, capacity, and utilization.</p></li><li><p>Identify network bottlenecks, performance issues, and potential points of failure and implement corrective actions.</p></li><li><p>Maintain accurate network diagrams, configurations, IP address records, and technical documentation.</p></li><li><p>Ensure network infrastructure remains aligned with approved architecture and technical standards.</p></li></ul><p><strong>B. Network Security</strong></p><ul><li><p>Implement and maintain network security controls in coordination with the Information Security function.</p></li><li><p>Configure and maintain firewall rules, VPN access, network segmentation, access controls, and security policies within the scope of the role.</p></li><li><p>Monitor network traffic and security events for unusual or suspicious activity.</p></li><li><p>Support the investigation and resolution of network-related security incidents.</p></li><li><p>Ensure network devices are maintained with approved firmware, patches, and security updates.</p></li><li><p>Apply the principle of least privilege when configuring network access.</p></li></ul><p><strong>C. Network Monitoring and Troubleshooting</strong></p><ul><li><p>Monitor network infrastructure using approved network monitoring and management tools.</p></li><li><p>Diagnose and resolve complex network connectivity, performance, and availability issues.</p></li><li><p>Analyze network logs, alerts, traffic patterns, and performance data to identify root causes.</p></li><li><p>Lead troubleshooting activities for critical network incidents and service interruptions.</p></li><li><p>Conduct root-cause analysis for major and recurring network incidents and recommend preventive measures.</p></li></ul><p><strong>D. Network Projects and Implementation</strong></p><ul><li><p>Participate in the planning, design, implementation, and testing of network infrastructure projects.</p></li><li><p>Configure and deploy network devices, wireless infrastructure, VPN solutions, and network services.</p></li><li><p>Support network upgrades, expansions, migrations, and technology refresh projects.</p></li><li><p>Assess network requirements for new systems, facilities, applications, and services.</p></li><li><p>Prepare technical specifications and contribute to the evaluation of network equipment and solutions.</p></li><li><p>Coordinate with vendors and contractors during network implementation and maintenance activities.</p></li><li><p>Conduct testing and validation following network changes and implementations.</p></li></ul><p><strong>F. Network Availability and Business Continuity</strong></p><ul><li><p>Support the implementation and maintenance of network redundancy and high-availability solutions.</p></li><li><p>Participate in disaster recovery and business continuity planning for network services.</p></li><li><p>Perform network backup and configuration recovery activities in accordance with established procedures.</p></li><li><p>Test network failover and recovery procedures when required.</p></li><li><p>Identify network infrastructure risks and recommend measures to improve resilience.</p></li></ul><p><strong>G. Vendor and Service Provider Management</strong></p><ul><li><p>Coordinate with Internet Service Providers (ISPs), network equipment vendors, and external service providers.</p></li><li><p>Monitor vendor performance and ensure technical issues are followed through to resolution.</p></li><li><p>Support contract, service, and technical evaluations related to network infrastructure.</p></li><li><p>Review vendor recommendations and assess their suitability against organizational requirements.</p></li></ul><p><strong>H. Documentation and Reporting</strong></p><ul><li><p>Maintain up-to-date network architecture diagrams and technical documentation.</p></li><li><p>Document network configurations, changes, troubleshooting activities, and resolutions.</p></li><li><p>Maintain network asset and configuration records.</p></li><li><p>Prepare reports on network performance, availability, capacity, incidents, and risks.</p></li><li><p>Provide technical input for IT audits, risk assessments, and compliance activities.</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>Qualifications</strong></p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Network Engineering, or a related field.</p></li><li><p>Professional certifications such as <strong>Cisco CCNA/CCNP </strong>are preferred.</p></li><li><p>Relevant IT service management or cybersecurity certifications are an advantage.</p></li></ul><p><strong>Experience</strong></p><ul><li><p>Minimum <strong>5–8 years of relevant experience</strong> in network administration or network infrastructure, preferably in a manufacturing environment.</p></li><li><p>Experience administering enterprise LAN, WAN, WLAN, VPN, and firewall environments.</p></li><li><p>Experience with network monitoring and management tools.</p></li><li><p>Experience troubleshooting complex network and connectivity issues.</p></li><li><p>Experience with network security solutions, including Sophos, network segmentation, access controls, and firewall administration</p></li><li><p>Experience working with Internet service providers and external technology vendors.</p></li><li><p>Experience participating in network infrastructure projects, upgrades, and implementations.</p></li><li><p>Experience working in an IT service management environment is preferred.</p></li></ul><p><strong>Technical Competencies</strong></p><ul><li><p>Enterprise LAN/WAN administration.</p></li><li><p>Wireless network administration.</p></li><li><p>TCP/IP, DNS, DHCP, VLANs, and subnetting.</p></li><li><p>Routing and switching.</p></li><li><p>Firewall administration and network security.</p></li><li><p>VPN configuration and troubleshooting.</p></li><li><p>Network monitoring and performance management.</p></li><li><p>Network redundancy and high-availability concepts.</p></li><li><p>Network access control and segmentation.</p></li><li><p>Network troubleshooting and packet analysis.</p></li><li><p>Network configuration and change management.</p></li><li><p>Network documentation and diagramming.</p></li><li><p>Backup and recovery of network configurations.</p></li><li><p>IT service management and ticketing systems.</p></li><li><p>Microsoft Windows and Microsoft 365 environments.</p></li><li><p>Basic understanding of virtualization, cloud networking, and data center infrastructure.</p></li></ul><p><strong>Language Skills</strong></p><ul><li><p>Very good command of both English and Arabic languages</p></li></ul><p><strong>Behavioral Competencies</strong></p><ul><li><p>Analytical and problem-solving skills.</p></li><li><p>Strong troubleshooting and decision-making skills.</p></li><li><p>Communication and interpersonal skills.</p></li><li><p>Teamwork and collaboration.</p></li><li><p>Planning and organization.</p></li><li><p>Attention to detail.</p></li><li><p>Ability to work under pressure and respond to critical incidents.</p></li><li><p>Ownership and accountability.</p></li><li><p>Continuous learning and technical development.</p></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Join Us</b> <br></span><p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p><br><br><br><b>Role Purpose </b> <br><p>Design, Plan, Deploy and Manage network infrastructure, including switches, routers, and wireless systems, to ensure seamless connectivity.</p><br><br><br><b>Key accountabilities </b> <br><ul> <li>Develop, implement &amp; maintain Network policies, standards and procedures in alignment with industry best practices &amp; compliance requirements for the customers.</li> <li>Design and implement LAN, WAN, SD-WAN, and data center networks</li> <li>Configure and support routing, switching, wireless, and VPN solutions</li> <li>Define standards and requirements to manage and Monitor network performance and resolve incidents</li> <li>Support network security integration with firewalls and other security solutions</li> <li>Maintain network documentation and diagrams</li> <li>Ensure compliance with network security and operational standards</li> <li>Configure and install network hardware and software.</li> <li>Troubleshoot connectivity issues and monitor network performance.</li> <li>Perform regular maintenance and firmware updates on network devices.</li> </ul> <p><strong>Project Management:</strong></p><br> <ul> <li>Ability to manage other partners and provide advice and recommendations to ensure projects are delivered with required quality.</li> <li>Proactively identify opportunities for continuous improvement in service delivery processes.</li> <li>Ensure that Networking solutions adhere to regulatory requirements, industry standards, and organizational policies.</li> </ul> <ul> <li>Identify and mitigate risks throughout the delivery lifecycle.</li> </ul> <p><strong>Stakeholder Management:</strong></p><br> <ul> <li>Collaborate with internal teams and customer teams to ensure relations and teamwork is achieved.</li> <li>Drive innovation by exploring and adopting cutting-edge networking tools and methodologies.</li> </ul> <p><strong>Risk Management:&nbsp;</strong></p><br> <ul> <li>Oversee the establishment and implementation of contingency plans.</li> <li>Track service performance using key performance indicators (KPIs) and service level agreements (SLAs), providing regular reports to clients and senior management.</li> <li>Continuously assess security delivery processes and implement improvements to increase efficiency, reduce costs, and enhance customer satisfaction.</li> <li>Oversee the resolution of service issues and escalate complex problems as needed, ensuring swift resolution and minimal impact on clients.</li> <li>Identify potential risks to projects delivery and implement mitigation strategies to minimize disruption.</li> <li>Collaborate with other departments (e.g. sales, IT, product development) to introduce innovative solutions and services that add value to clients.</li> </ul> <p><strong>Compliance &amp; Auditing:</strong></p><br> <ul> <li>Ensure the Networks delivery aligns with the relevant regulations, compliance frameworks &amp; industry standards.</li> <li>Oversee internal &amp; external security audits to assess compliance &amp; identify areas for improvement.</li> </ul><br><br><b>Core competencies, knowledge and experience</b> <br><ul> <li>3 to 5 Years Experience in Network solutions and devices implementations.</li> <li>Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.</li> <li>Strong communication, interpersonal and presentation skills</li> <li>Proven teamwork skills, with the ability to work and influence others.</li> <li>Excellent command of Arabic and English</li> <li>Experience in large-scale Networking projects across diverse environments.</li> <li>Demonstrated expertise in areas such as Strong understanding of TCP/IP, routing, and switching</li> <li>Ability to troubleshoot complex network issues</li> </ul> <p><strong>Must have technical / professional qualifications: </strong></p><br> <ul> <li>CCNA / CCNP or equivalent certifications</li> <li>Understanding of network security fundamentals</li> <li>Experience with Cisco, Fortinet, Juniper, F5, Trend Micro, Huawei, or similar platforms</li> <li>Strong understanding of ICT systems integration methodologies</li> <li>Relevant certifications such as CISSP, CISM, PMP, or ITIL are highly a nice to have.</li> <li>Strong knowledge of Network and Security frameworks and standards (e.g., ISO 27001, NIST CSF, PCI-DSS).</li> <li>Ability to understand and manage technical concepts and processes, bridging the gap between technical and non-technical stakeholders.&nbsp;</li> </ul> <ul> <li>Familiarity with Networks technologies and tools.</li> <li>Knowledge of quality assurance processes and tools to ensure that deliverables meet specified requirements and quality standards.</li> <li>Experience in managing changes to project scope, schedule, and requirements while minimizing disruption to project progress.</li> </ul><br><br><b>Not a perfect fit?</b> <br><p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p><br><br><br><b>Who we are</b> <br><p>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><br> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><br> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><br> <p>Together we can.</p><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Meet the team</b><br>Join the Cisco Common ASIC Group—a passionate, world-class team pioneering the future of programmable, high-speed switching solutions. Our team’s mission is to accelerate innovation by enabling early detection of performance and functional issues in ASICs, ensuring reliable and scalable network infrastructure. As a diverse and highly collaborative group, we blend expertise in hardware, software, and emulation to deliver the backbone of global data connectivity. With a culture rooted in technical excellence and continuous learning, we’re excited to build tomorrow’s switching systems that power the world’s internet experiences. Be part of a unique team whose solutions touch nearly every internet transaction globally.<br>&nbsp;</p><br><br><b>Your impact</b><br>&nbsp;<p>Drive the development of advanced ASIC emulation environments to accelerate pre-silicon validation and improve time-to-market for next-generation switching systems. Build and refine emulation infrastructure using C/C++ and TCL, enabling early identification of critical issues and enabling robust silicon. Collaborate closely with design, verification, power, and diagnostic teams to implement, test, and debug complex multi-terabit systems. Develop and execute sophisticated test plans and traffic scenarios to ensure flawless system performance post-silicon. Shape the reliability and scalability of the hardware that underpins cloud and enterprise networks worldwide.</p><br><br><b>Minimum qualifications</b><ul><li><p>Master’s degree in Electrical Engineering, Electronics Engineering, or Computer Engineering with 4+ years of relevant experience, OR Bachelor’s degree in the same fields with 5+ years of relevant experience</p><br><br></li><li><p>2+ years of emulation experience on platforms such as Palladium, Veloce, or Zebu as well as experience with compilation, debug, performance testing.</p><br><br></li><li><p>Proficiency in RTL development using Verilog or System Verilog for emulation prototypes</p><br><br></li><li><p>Proficiency in C/C++ and TCL for emulation infrastructure development</p><br><br></li><li><p>Experience with system debug tools (e.g., gdb, waveform debuggers)</p><br><br></li></ul><br><b>Preferred qualifications</b><ul><li><p>Experience with scripting languages (e.g., Python, Perl)</p><br><br></li><li><p>Strong written and verbal communication skills</p><br><br></li><li><p>Post-silicon functional validation or debugging experience</p><br><br></li><li><p>Knowledge of protocols such as PCIe, I2C, Ethernet packet headers, and Ethernet protocol</p><br><br></li><li><p>Collaborative mindset with a drive to learn and contribute in a team environment</p><br><br></li></ul><br><br>Why Cisco?&nbsp;<p>At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.</p><br><br><p>Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.&nbsp;</p><br><br><p>We are Cisco, and our power starts with you.&nbsp;</p><br><br><br><br> </div>

<p><strong>Job Summary</strong></p><p>We are looking for a skilled <strong>Senior</strong> <strong>Cloud &amp; VMware Engineer</strong> to join our IT team. In this role, you will be responsible for designing, implementing, maintaining, and optimizing our virtualization, storage, backup, cloud, and network infrastructure. The ideal candidate has strong hands-on experience with VMware technologies, enterprise storage, backup solutions, and network infrastructure, along with a passion for delivering reliable and secure IT services.</p><p><strong>Key Responsibilities</strong></p><ul><li><p>Design, deploy, administer, and optimize VMware vSphere and Hyper-V environments.</p></li><li><p>Install, configure, upgrade, and troubleshoot VMware infrastructure and related components.</p></li><li><p>Monitor and maintain virtual infrastructure performance, availability, and capacity.</p></li><li><p>Install, configure, and manage VMware Aria Operations (vRealize Operations) and VMware Aria Operations for Logs (vRealize Log Insight).</p></li><li><p>Install, update, and maintain operating systems, service packs, security patches, and bug fixes.</p></li><li><p>Configure, manage, and troubleshoot Dell EMC Storage solutions.</p></li><li><p>Configure, manage, and troubleshoot Veeam Backup &amp; Replication.</p></li><li><p>Design, implement, and maintain network infrastructure, including routers, switches, firewalls, VPNs, load balancers, and QoS.</p></li><li><p>Ensure network reliability, security, scalability, and high availability.</p></li><li><p>Monitor infrastructure performance and recommend improvements to optimize system efficiency.</p></li><li><p>Support infrastructure automation and integrate compute, storage, and network management solutions.</p></li><li><p>Troubleshoot complex infrastructure issues and provide timely technical support.</p></li><li><p>Maintain accurate technical documentation, procedures, and operational guidelines.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Education</strong></p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent certifications).</p></li></ul><p><strong>Experience</strong></p><ul><li><p>2+ years of hands-on experience with VMware vSphere administration.</p></li><li><p>2+ years of experience with enterprise storage and backup solutions.</p></li><li><p>Experience with Dell EMC Storage and Veeam Backup &amp; Replication.</p></li><li><p>Experience with VMware Aria Operations (vRealize Operations) and Aria Operations for Logs (vRealize Log Insight).</p></li><li><p>Good understanding of virtualization, cloud infrastructure, networking, and system administration.</p></li><li><p>Hands-on experience with network monitoring, diagnostics, and performance analysis tools.</p></li><li><p>Strong troubleshooting and problem-solving skills.</p></li><li><p>Very good command of written and spoken English.</p></li></ul><p><strong>Preferred Technical Skills</strong></p><ul><li><p>VMware vSphere</p></li><li><p>VMware Aria Suite (vRealize Operations &amp; Log Insight)</p></li><li><p>Hyper-V</p></li><li><p>Dell EMC Storage</p></li><li><p>Veeam Backup &amp; Replication</p></li><li><p>Networking (Routing, Switching, VPN, Firewalls, Load Balancing)</p></li><li><p>Windows Server &amp; Linux Administration</p></li></ul><p><strong>Certifications</strong></p><p><strong>Required</strong></p><ul><li><p>VMware Certified Professional (VCP)</p></li><li><p>CCNA</p></li></ul><p><strong>Preferred</strong></p><ul><li><p>CCNP Enterprise (Routing &amp; Switching)</p></li><li><p>Linux Certification (RHCSA or equivalent)</p></li><li><p>Microsoft Certification (MCSE or equivalent)</p></li></ul></li></ul><p></p>

<p>We are seeking a highly motivated and customer-focused Technical Support Engineer II to join our dynamic team. In this role, you will be a frontline expert, providing exceptional technical assistance to our global customers, diagnosing complex issues, and ensuring their success with our RSA Identity and Access Management solution. Principal Responsibilities: Provide expert-level technical support to customers via emails and remote sessions, diagnosing and resolving complex software, hardware, and system issues. Troubleshoot and analyze technical problems, replicating customer environments and utilizing diagnostic tools to identify root causes. Manage and prioritize a queue of support cases and ensuring timely communication and resolution. Effectively communicate complex technical information related to IAM concepts and G&amp;L functionalities to both technical and non-technical customers in a clear, concise, and empathetic manner. Collaborate closely with internal teams including Engineering, Product Development, and Sales to escalate issues, share customer feedback, and contribute to product improvements. Document troubleshooting steps, solutions, and best practices in our knowledge base for internal use and customer self-service. Act as a customer advocate, understanding their business impact and championing their needs within the organization. Participate in a 24x7x365 support rotation , which may include shift work, holidays, and on-call responsibilities.</p><p><strong>Desired Candidate Profile</strong></p><p>Skills: Excellent problem-solving, analytical, and critical thinking skills. Exceptional verbal and written communication skills in English. Hands-on experience of Unix/Linux system administration with strong command line knowledge. Good knowledge of networks &amp; network security fundamentals including TLS/OAuth. Strong knowledge of SQL and Relational Databases, preferably Oracle databases. Technical proficiency across windows platforms including Microsoft Windows Server, Microsoft Active Directory &amp; Microsoft SQL Server. Basic knowledge of JavaEE application servers (Wildfly/JBoss / WebSphere / WebLogic), web technologies, and APIs. Ability to work independently and collaboratively in a fast-paced team environment. Customer-focused mindset with a passion for helping others. Any of the below Certifications (is a plus): Linux Administration Certifications (RHCSA, RHCE...etc.). Security Certificates (CEH, Security +, etc.) Microsoft Certification (MCSA, MCSE) Networking Certifications (CCNA, CCNP, etc.)</p><p>Education &amp; Experience: Bachelor s degree in Engineering (Communications/Networks or Computer Science) with minimum 3+ years experience</p>

<p><strong>Job Summary</strong></p><p>We are looking for a skilled <strong>Senior</strong> <strong>Cloud &amp; VMware Engineer</strong> to join our IT team. In this role, you will be responsible for designing, implementing, maintaining, and optimizing our virtualization, storage, backup, cloud, and network infrastructure. The ideal candidate has strong hands-on experience with VMware technologies, enterprise storage, backup solutions, and network infrastructure, along with a passion for delivering reliable and secure IT services.</p><p><strong>Key Responsibilities</strong></p><ul><li><p>Design, deploy, administer, and optimize VMware vSphere and Hyper-V environments.</p></li><li><p>Install, configure, upgrade, and troubleshoot VMware infrastructure and related components.</p></li><li><p>Monitor and maintain virtual infrastructure performance, availability, and capacity.</p></li><li><p>Install, configure, and manage VMware Aria Operations (vRealize Operations) and VMware Aria Operations for Logs (vRealize Log Insight).</p></li><li><p>Install, update, and maintain operating systems, service packs, security patches, and bug fixes.</p></li><li><p>Configure, manage, and troubleshoot Dell EMC Storage solutions.</p></li><li><p>Configure, manage, and troubleshoot Veeam Backup &amp; Replication.</p></li><li><p>Design, implement, and maintain network infrastructure, including routers, switches, firewalls, VPNs, load balancers, and QoS.</p></li><li><p>Ensure network reliability, security, scalability, and high availability.</p></li><li><p>Monitor infrastructure performance and recommend improvements to optimize system efficiency.</p></li><li><p>Support infrastructure automation and integrate compute, storage, and network management solutions.</p></li><li><p>Troubleshoot complex infrastructure issues and provide timely technical support.</p></li><li><p>Maintain accurate technical documentation, procedures, and operational guidelines.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Education</strong></p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent certifications).</p></li></ul><p><strong>Experience</strong></p><ul><li><p>2+ years of hands-on experience with VMware vSphere administration.</p></li><li><p>2+ years of experience with enterprise storage and backup solutions.</p></li><li><p>Experience with Dell EMC Storage and Veeam Backup &amp; Replication.</p></li><li><p>Experience with VMware Aria Operations (vRealize Operations) and Aria Operations for Logs (vRealize Log Insight).</p></li><li><p>Good understanding of virtualization, cloud infrastructure, networking, and system administration.</p></li><li><p>Hands-on experience with network monitoring, diagnostics, and performance analysis tools.</p></li><li><p>Strong troubleshooting and problem-solving skills.</p></li><li><p>Very good command of written and spoken English.</p></li></ul><p><strong>Preferred Technical Skills</strong></p><ul><li><p>VMware vSphere</p></li><li><p>VMware Aria Suite (vRealize Operations &amp; Log Insight)</p></li><li><p>Hyper-V</p></li><li><p>Dell EMC Storage</p></li><li><p>Veeam Backup &amp; Replication</p></li><li><p>Networking (Routing, Switching, VPN, Firewalls, Load Balancing)</p></li><li><p>Windows Server &amp; Linux Administration</p></li></ul><p><strong>Certifications</strong></p><p><strong>Required</strong></p><ul><li><p>VMware Certified Professional (VCP)</p></li><li><p>CCNA</p></li></ul><p><strong>Preferred</strong></p><ul><li><p>CCNP Enterprise (Routing &amp; Switching)</p></li><li><p>Linux Certification (RHCSA or equivalent)</p></li><li><p>Microsoft Certification (MCSE or equivalent)</p></li></ul></li></ul><p></p>

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <h4>What you'll be doing</h4> <p>We are seeking an IT Support Associate (Workplace Technology Associate) to deliver exceptional technical support and service management across Chalhoub’s workplace technology ecosystem. This role is integral to ensuring that all employees experience reliable, secure, and efficient technology services across our offices and retail environments.</p> <p>The Workplace Associate will manage the resolution of incidents and requests within the End User Computing (EUC) and Workplace Technology team, provide escalation support, and oversee vendor performance for IT, AV, telephony, and print infrastructure. This role requires a proactive problem-solver who can balance hands-on technical expertise with vendor and stakeholder management, driving continuous improvement and ensuring compliance with SLAs, KPIs, and Chalhoub’s service standards.</p> <h4>Infrastructure & Technology Support</h4> <ul> <li>Setup of and support of all retail shops, including POS, printer, barcode scanner, and basic application support.</li> <li>Troubleshoot and resolve issues with Point-of-Sale (POS) systems, inventory management, PCs, printers, phones, and networks for store staff.</li> <li>Windows/macOS devices, iOS/Android, handheld devices, conferencing platforms (Zoom, MS Teams), and connectivity tools (VPN, broadband, 5G, LAN/WAN, Wi-Fi).</li> <li>Conduct planned preventative maintenance with vendors to resolve recurring issues.</li> <li>Demonstrate knowledge in designing, installing, and maintaining workplace hardware and workstations.</li> <li>Onsite travel between Corporate Office, Stores, Warehouse, and CADF.</li> </ul> <h4>Vendor & Partner Management</h4> <ul> <li>Oversee external technology vendors to ensure compliance with KPIs and SLAs.</li> <li>Manage vendor resources for operational projects, installations, and decommissions.</li> <li>Collaborate closely with Service Desk, NOC, Network Engineering, and Service Operations teams.</li> </ul> <h4>Operations & Reporting</h4> <ul> <li>Maintain compliance with risk, security, and change policies.</li> <li>Provide regular reporting on EUC operations, vendor performance, and status updates.</li> <li>Support budgeting for territory-related OPEX and technology asset lifecycle, including procurement.</li> </ul> <h4>Continuous Improvement & Leadership</h4> <ul> <li>Identify and implement methods to improve EUC team efficiency and effectiveness.</li> <li>Analyze ticket data and user feedback to address recurring issues.</li> <li>Mentor and coach Workplace Associates, acting as an escalation point.</li> <li>Collaborate with leadership to adopt innovative technologies and streamline processes.</li> </ul> <h4>Customer Experience</h4> <ul> <li>Serve as regional point of contact for escalations, ensuring timely resolution.</li> <li>Build trust and maintain close working relationships with stakeholders across the business.</li> <li>Contribute to employee NPS by delivering proactive, reliable, and customer-focused service.</li> </ul> <h4>Store Openings, Closures & Renovations</h4> <p>Support workplace technology activities for new store openings, closures, relocations, and renovations, ensuring all required IT equipment, connectivity, POS devices, printers, scanners, handhelds, and related workplace technology are prepared, installed, tested, recovered, or decommissioned as required.</p> <p>Coordinate with Retail Operations, Store Planning, Projects, vendors, Service Desk, Network, and other Tech teams to ensure technology readiness, clear ownership of actions, timely escalation of blockers, and smooth handover during go-live, closure, or renovation milestones.</p> <h4>E-Invoicing / E-Receipt Support</h4> <ul> <li>Support E-Invoice and E-Receipt incidents and requests by ensuring correct categorization, country/location selection, routing, prioritization, and escalation based on business impact and country-specific requirements.</li> <li>Assist with operational issues related to invoice integration, GS1, invoice extraction, receipt processing, and other related workflows, while working with Service Management and ITSM teams to improve routing logic, subcategory-based priority rules, and reporting visibility.</li> </ul> <h4>What you’ll need to succeed:</h4> <h4>Experience & Background</h4> <ul> <li>0-3 years of IT support and workplace technology experience in enterprise or multi-site environments for retail.</li> <li>Strong break/fix expertise across Windows 10/11, macOS, laptops, desktops, mobile devices, and printers.</li> <li>Experience supporting mobile devices, broadband/5G connectivity, and remote access tools.</li> <li>Familiarity with Active Directory, Microsoft Intune, Entra, MDM platforms including Apple Business Manager, and asset management.</li> <li>Proven skills in vendor management and service delivery oversight.</li> </ul> <h4>Technical Skills</h4> <ul> <li>Knowledge of workplace technology infrastructure, including AV systems, telephony, Wi-Fi, LAN, and WAN networks.</li> <li>Hands-on experience with VPNs, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and enterprise mobility solutions.</li> <li>Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word) and conferencing platforms such as Zoom, Teams, and Google Meet.</li> <li>Strong troubleshooting, prevention, and problem-solving skills.</li> </ul> <h4>Certifications (Preferred)</h4> <ul> <li>ITIL Foundation, A+.</li> <li>Microsoft certifications (MCSE/MCSA).</li> <li>Cisco Certifications (CCNA, CCNP).</li> <li>Hardware certifications (HP, Apple, Lenovo).</li> </ul> <h4>Core Competencies & Values</h4> <ul> <li>Adjust communication styles to meet stakeholder needs with clarity and impact.</li> <li>Recognize and embrace diverse perspectives in problem-solving.</li> <li>Remain resilient and optimistic in challenging situations.</li> <li>Prioritize customer needs in all decisions, creating tailored solutions.</li> <li>Exhibit critical thinking and sound judgment in resolving complex issues.</li> <li>Support talent development and foster a collaborative culture.</li> </ul> <h4>Soft Skills</h4> <ul> <li>Excellent communication and stakeholder management with a customer-first approach.</li> <li>Ability to multitask in high-pressure, project-based environments.</li> <li>Strong analytical mindset with focus on continuous improvement.</li> <li>Professionalism, discretion, and ability to mentor peers effectively.</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>Using GenAI in your application process</h4> <p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>

<p>Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture About this Role We are seeking a Network Operations Specialist to provide customer-facing technical support for premium business customers with complex networking solutions and demanding service level requirements. This role operates within a 24/7 shift-based environment and focuses on network fault management, incident ownership, troubleshooting, root cause analysis, and stakeholder communication. The successful candidate will work closely with customers, vendors, and internal technical teams to ensure seamless service operations and high service quality. What you ll do Provide technical service desk support for premium business customers with complex network environments. Initiate diagnostics and perform proactive analysis of network faults and alarms. Conduct root cause analysis for network incidents and service disruptions. Support day-to-day operations through effective change and fault management aligned with ITIL practices. Take ownership of incidents throughout the full lifecycle while ensuring adherence to agreed SLAs. Escalate and transfer incidents to relevant technical teams where required for resolution. Coordinate with vendors and third-party partners to prioritise and resolve customer-impacting issues. Assess business impact and ensure timely escalation of critical service issues. Keep customers regularly informed regarding progress and service restoration activities. Participate in customer bridge calls and support technical troubleshooting activities. Manage multiple priorities effectively while maintaining accurate queue management and process compliance. Who you are CCNA certification is essential. At least 1 year of Network Operations Centre (NOC) experience in a technical support environment. Knowledge of routing protocols including OSPF, BGP, EIGRP, and ISIS. Understanding of LAN switching technologies including VLANs, Trunking, STP, and PVST across Catalyst and IOS-based platforms. Familiarity with WAN technologies such as ATM, Frame Relay, HDLC, PPP, and ISDN. Exposure to MPLS fundamentals, including LDP, TDP, and Traffic Engineering, is advantageous. Educational background in Engineering, Computer Networks, Telecommunications, or a related discipline. Strong customer engagement and communication skills with the ability to support customers globally. Fluent written and spoken English. Ability to multitask, collaborate effectively, adapt to changing situations, and apply a structured approach to troubleshooting. CCNP certification would be considered an advantage. Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. What's in it for you Opportunity to work within a global telecommunications environment supporting enterprise customers. Exposure to complex network infrastructures, operational processes, and customer-facing technical engagements. Experience working with international customers, vendors, and cross-functional technical teams. Development within a technology-driven environment focused on operational excellence and continuous learning What skills you will learn Advanced network fault diagnosis and troubleshooting techniques. Incident management and service operations aligned to ITIL principles. End-to-end SLA management and customer communication practices. Root cause analysis and service restoration methodologies. Collaboration with vendors, third parties, and technical support teams within a global operational environment VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status,, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. Join Us At Vodafone, we re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA Follow us on social media LinkedIn: VOIS LinkedIn Facebook: VOIS Facebook Instagram: VOIS Instagram Chat with our employees: Employee Connect</p><p><strong>Desired Candidate Profile</strong></p><ul><li>CCNA certification is essential.</li><li>At least 1 year of Network Operations Centre (NOC) experience in a technical support environment.</li><li>Knowledge of routing protocols including OSPF, BGP, EIGRP, and ISIS.</li><li>Understanding of LAN switching technologies including VLANs, Trunking, STP, and PVST across Catalyst and IOS-based platforms.</li><li>Familiarity with WAN technologies such as ATM, Frame Relay, HDLC, PPP, and ISDN.</li><li>Exposure to MPLS fundamentals, including LDP, TDP, and Traffic Engineering, is advantageous.</li><li>Educational background in Engineering, Computer Networks, Telecommunications, or a related discipline.</li><li>Strong customer engagement and communication skills with the ability to support customers globally.</li><li>Fluent written and spoken English.</li><li>Ability to multitask, collaborate effectively, adapt to changing situations, and apply a structured approach to troubleshooting.</li><li>CCNP certification would be considered an advantage.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Smart Technology Solutions is a Saudi-based technology solutions provider delivering IT infrastructure, systems integration, and business technology services to public and private sector clients.<br> Working across the Information Technology and Services sector, the company supports organizations with reliable, practical technology environments that connect infrastructure, communications, and business operations.<br> This role offers the opportunity to contribute to the delivery of network and infrastructure projects that support essential client environments.<br> You will work across implementation and integration activities, partnering with project stakeholders to help ensure systems are configured effectively, installed to plan, and handed over with the right technical documentation in place.<br> Responsibilities Implement and configure network infrastructure, including switches, wireless access points, VOIP, CCTV, access control and related systems.<br> Perform network configuration including VLANs, IP addressing, routing, switching, and basic firewall configurations.<br> Participate in site surveys and review project requirements, drawings, and BOQs.<br> Supervise and coordinate installation activities with vendors, contractors, and other project teams.<br> Troubleshoot network and infrastructure issues during project implementation.<br> Support the implementation and integration of systems such as CCTV, Access Control, IP Telephony, Wi-Fi, Meeting Room &amp; AV Solutions, Digital Signage, and other ELV / ICT systems.<br> Perform testing, commissioning, snagging, and project handover activities.<br> Prepare and maintain technical documentation, including network diagrams, IP/VLAN plans, configurations, and As-Built documentation.<br> A culture of growth: Many of our leaders started in junior roles — we believe in investing in our people and growing talent from within.<br> Continuous feedback: We don’t wait for annual reviews — we believe in real-time coaching and development.<br> Supportive &amp; collaborative vibes: We're all about learning together, cheering each other on, and diving into challenges as a team.<br> A space for every personality: Love socializing?<br> You’ll thrive in our lively environment where conversation and connection are key.<br> Prefer quiet focus?<br> We’ve got dedicated Focus Rooms perfect for deep work.<br> Flexible work options: Enjoy up to 6 Work from Home days per month — balance that works for you.<br> Bachelor’s degree in Communication Engineering, Computer Engineering, Electronics Engineering, or a related field.<br> 0–2 years of experience in Network / IT Infrastructure Projects.<br> Strong knowledge of VLANs, Switching and basic Routing, with familiarity with TCP/IP and Subnetting preferred.<br> Hands-on experience with managed Layer 2 / Layer 3 switches.<br> Good understanding of Wi-Fi networks, PoE, Fiber Optics, SFPs, and structured cabling.<br> Basic knowledge of Firewalls, NAT, and VPN technologies.<br> Ability to read network diagrams, technical drawings, and project documentation.<br> Good communication skills and ability to coordinate with clients, vendors, consultants, and internal teams.<br> Eligible to work in Saudi Arabia.<br> Preferred Qualifications Experience with networking platforms such as Cisco, Aruba, Fortinet, Huawei, HPE, or equivalent is preferred.<br> CCNA or equivalent networking knowledge is highly preferred.<br> Vendor certifications such as Cisco, Aruba, Fortinet, or Huawei are considered a plus.<br> Previous experience with ELV / ICT system integration is an advantage.<br></span> </div>

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose</h4> <p>Planning & design for VF-EG transport network to ensure best network quality and best customer experience.</p> <h4>Key accountabilities & decision ownership</h4> <ul> <li>Managing rollout & integration of backhaul IP nodes from both technical & management perspectives</li> <li>Preparing scripts & managing IP configurations/migrations over backhaul routers while ensuring best customer experience & resilience</li> <li>Manage & align all project activities across different stakeholders inside & outside Vodafone</li> <li>Responsible for building & maintaining project plans for assigned projects along with reporting both progress & challenges</li> <li>Monitor transmission stock and hardware release from TX warehouse</li> <li>Responsible for managing penetration of the IP/MPLS in the backhaul network</li> <li>Catering for the transmission capacity needed for the anticipated traffic growth according to VFE key priorities and strategy (leading in voice & data)</li> <li>Responsible for automation of IP scripts needed for new projects</li> <li>Rollout for new technologies and solutions to be introduced within VFEG transport domain</li> </ul> <h4>Core competencies, knowledge, and experience</h4> <ul> <li>Minimum of 2 years post qualification experience in the transmission and IP field (preferable in backhaul domain)</li> <li>Strong knowledge of the IP MW, IP/MPLS/Ethernet technologies</li> <li>Good knowledge & experience in Python/other programming languages</li> <li>Good knowledge & experience in SDN and other related technologies is a plus</li> <li>Full awareness with the transport products and vendors</li> <li>MS Office (Word, Excel, PowerPoint & Access)</li> <li>Stakeholder management capabilities</li> <li>Good interpersonal & communication skills</li> <li>Self-motivated and high time management ability</li> <li>Creative thinking to provide out of the box solution</li> <li>Ability to work well under pressure</li> <li>Ability to learn and self-study</li> </ul> <h4>Must have technical / professional qualifications</h4> <ul> <li>BSc. in Electrical Engineering majoring in Communication and Electronic Engineering</li> <li>Certifications in IP such as CCNA and CCNP or equivalent is a must</li> </ul> <h4>Who we are</h4> <p>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.</p> <p>Together we can.</p></p><p></p>

<p><h4>Who we are</h4> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking an experienced professional to plan, design, and optimise IP and security services and solutions across multiple technologies and vendors. This role focuses on translating business and customer requirements into robust technical designs while collaborating with stakeholders across technology and business domains. The individual will lead virtual teams to deliver innovative, scalable, and reliable network solutions and ensure smooth transition into operations.</p> <h4>What you’ll do</h4> <ul> <li>Lead technical assessment, planning, and design of IP and security solutions aligned with architecture and strategy</li> <li>Capture and analyse business and customer requirements to ensure technical feasibility</li> <li>Act as the primary technical representative for stakeholders, including customers and internal teams</li> <li>Lead and coordinate virtual cross-functional teams throughout design and implementation</li> <li>Produce low-level designs and maintain comprehensive solution documentation</li> <li>Support operations teams in resolving highly complex IP and security issues</li> <li>Ensure quality assurance during delivery and support handover to operations teams</li> </ul> <h4>Who you are</h4> <ul> <li>Experience in IP and security planning and design within telecom or service provider environments (typically 6–8 years)</li> <li>Strong understanding of mobile and/or fixed network technologies and service lifecycle</li> <li>Proven experience in presales support, including solution design and proposal development</li> <li>Demonstrated ability to design and deliver solutions in telecom environments</li> <li>Ability to align technical solutions with strategic business objectives</li> <li>Bachelor’s degree in Electronics or Telecommunications Engineering or equivalent</li> </ul> <h4>Technical expertise:</h4> <ul> <li>Strong knowledge of IP backbone protocols (e.g., BGP, MPLS, OSPF, QoS)</li> <li>Understanding of security platforms and concepts (e.g., firewalls, VPNs, IPSec, WAF, NAT)</li> <li>Experience with vendor technologies such as Cisco, Juniper, Fortinet, or Palo Alto</li> <li>Knowledge of SDN, NFV, cloud platforms (e.g., OpenStack, VMware), and virtualisation</li> <li>Familiarity with automation or programming languages (e.g., Python, Ansible)</li> <li>Relevant certifications (e.g., CCNP, CCIE, JNCIE) are advantageous</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Opportunity to work on complex, large-scale telecom network solutions across global markets</li> <li>Exposure to cutting-edge technologies in IP networking, security, cloud, and virtualisation</li> <li>Collaborative environment involving cross-functional and international stakeholders</li> <li>Participation in strategic projects that shape future network capabilities</li> <li>Opportunity to contribute to innovation and long-term network roadmaps</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced solution architecture and end-to-end network design</li> <li>Stakeholder management and cross-functional collaboration</li> <li>Strategic thinking aligned with telecom transformation initiatives</li> <li>Expertise in emerging network technologies such as SDN and NFV</li> <li>Problem-solving in complex, high-impact operational environments</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

Company Description EBE is a market leader in delivering high-quality services to the banking and retail sectors, helping clients achieve strong performance and meet their business objectives. The company focuses on reliable, efficient service delivery that supports mission-critical operations. EBE partners closely with its customers to understand their needs and design tailored solutions. The organization promotes a culture of professionalism, continuous improvement, and customer-centric innovation, offering opportunities for team members to work with leading industry players.<br>Role Description This full-time Network Engineer (ATM Support) role is based in Qesm El Doki and follows a hybrid work model, combining on-site work with some work-from-home flexibility. The Network Engineer will support and maintain network infrastructure related to ATM services, including configuration, monitoring, and optimization of network devices and connections. Daily responsibilities include diagnosing and resolving network incidents, coordinating with vendors and internal teams, and ensuring secure and stable connectivity for ATM networks. The candidate must have deep expertise in routing protocols, specially BGP, and hands-on experience with leased line and 4G connectivity <br>Responsibilities Provide onsite and remote support for bank ATMs network infrastructure. Configure, troubleshoot and maintain ATMs network devices including routers, switches and 4G routers. Perform installation, replacement and migration of ATMs network hardware. Troubleshoot routing issues with strong focus on BGP, BGP routing policies and WAN connectivity to ensure high availability and efficient traffic flow across all ATMs. Configure and troubleshoot 4G connectivity and failover solutions. Proactively monitor network performance and link quality (latency, jitter, signal strength for 4G), identifying potential bottlenecks before they impact business operations. Investigate and resolve ATMs connectivity incidents within the agreed SLA. Coordinate with Communication Service Providers and internal stakeholders to restore network services. Analyze network events, alarms and logs to identify and resolve network issues. Perform preventive health checks and ensure configuration compliance across branch network devices. Support maintenance activities, software upgrades and security-related configurations when required. Provide regular performance reports to the management team. Document all implementation activities, configurations, troubleshooting steps and incident resolutions.<br>Qualifications Hands-on experience in BGP configuration and troubleshooting is mandatory Strong skills in Network Administration and Network Engineering, including managing routers, switches, and related infrastructure. Proficiency in Troubleshooting and Network Security, with the ability to quickly diagnose issues and apply secure solutions. Experience in Network Design, including planning, implementing, and optimizing network topologies for high availability. Relevant academic background in Computer Science, Information Technology, or a related field; professional certifications (e.g., CCNA, Network+) are an advantage. Knowledge of ATM systems and banking network environments is preferred, along with familiarity with monitoring tools and ticketing systems. Ability to work in hybrid settings, communicate clearly with technical and non-technical stakeholders, and manage priorities in fast-paced environments.<br>Skills Strong hands-on experience with BGP configuration and troubleshooting. Strong hands-on experience with 4G routers, configuration and troubleshooting. Good knowledge of Routing & Switching concepts. Experience with Cisco routers and switches. Experience in WAN technologies and ATMs connectivity. Good troubleshooting and analytical skills. Good communication and coordination skills.

<ul><li>Hands-on experience configuring VMware vSphere/ESXi and hyperconverged infrastructure " VXrail-UCS"</li><li>Strong background in backup solutions like Veritas NetBackup, Veeam and storage systems</li><li>Active Directory management and Group Policy deployment</li><li><strong>Certifications/Education:</strong> Bachelor’s degree in Computer Science, MCSE, CCNA, VCP, VCA, ISM or equivalent certifications</li><li><strong>Soft Skills: </strong>Strong analytical skills, troubleshooting capabilities, and fluency in English</li></ul>

<h2>Tasks and Responsibilities</h2><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Configure, manage, and monitor firewall solutions, including Fortinet, Palo Alto Networks, Cisco ASA/Firepower, Sophos, and Check Point.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Implement and maintain firewall security policies, NAT rules, VPN configurations, and access control lists (ACLs).</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor network traffic, security logs, and alerts to identify, investigate, and mitigate potential security threats.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Troubleshoot network connectivity, firewall, VPN, and other security-related issues.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support network infrastructure, including switches, routers, wireless controllers, and VPN technologies.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Perform regular firewall rule reviews, policy optimization, and security configuration assessments.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain accurate firewall, network, and security documentation.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist with vulnerability assessments and remediation activities.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate with IT and security teams to ensure secure network design, implementation, and operation.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain compliance with organizational security standards, policies, and industry best practices.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Generate regular reports on firewall activity, security incidents, network performance, and security events.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Participate in incident response, security investigations, and remediation activities as required.</p><p><strong>Requirements</strong></p><p><strong>Technical Qualifications</strong></p><p><strong>1-&nbsp;&nbsp; Good understanding of networking fundamentals, including:</strong></p><p>o&nbsp;&nbsp; TCP/IP</p><p>o&nbsp;&nbsp; Routing and switching</p><p>o&nbsp;&nbsp; VLANs</p><p>o&nbsp;&nbsp; DNS</p><p>o&nbsp;&nbsp; DHCP</p><p>o&nbsp;&nbsp; Network troubleshooting</p><p></p><p><strong>2-&nbsp;&nbsp; Good knowledge of VPN technologies, including IPSec and SSL VPN.</strong></p><p><strong>&nbsp;</strong></p><p><strong>3-&nbsp;&nbsp; Understanding of network security concepts, including:</strong></p><p>&nbsp;o&nbsp; Network segmentation</p><p>o&nbsp;&nbsp; Access control</p><p>o&nbsp;&nbsp; Intrusion prevention</p><p>o&nbsp;&nbsp; Firewall security</p><p>o&nbsp;&nbsp; Security monitoring and logging</p><h1>Certificates and Education</h1><p>·&nbsp;&nbsp;&nbsp; A university degree is required.</p><p>·&nbsp;&nbsp;&nbsp; An ITI or NTI certificate is considered a strong advantage.</p><p>·&nbsp;&nbsp;&nbsp; Relevant networking and cybersecurity certifications will be a strong plus, including:</p><p>·&nbsp;&nbsp;&nbsp; Fortinet NSE</p><p>·&nbsp;&nbsp;&nbsp; Cisco CCNA</p><p>·&nbsp;&nbsp;&nbsp; Palo Alto PCNSA</p><p>·&nbsp;&nbsp;&nbsp; Check Point CCSA</p><p>·&nbsp;&nbsp;&nbsp; CompTIA Security+</p><h1>Language Requirements</h1><p>·&nbsp;&nbsp;&nbsp;&nbsp; Excellent written and spoken English is required.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp; Good command of both Arabic and English, including verbal communication, reading, and writing.</p><h1>Skills and Competencies</h1><p>·&nbsp;&nbsp;&nbsp;&nbsp; Excellent communication and customer-handling skills are essential.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp; Strong reporting and documentation skills are mandatory.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp; Good adherence to company policies, procedures, and security standards.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp; Highly organized, with the ability to work effectively in a team-based environment.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp; Ability to manage multiple and conflicting priorities and make sound decisions.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp; Ability to remain focused and effective while working under pressure.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp; Strong analytical and problem-solving skills.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp; Ability to identify and analyze technical issues and develop effective solutions.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp; Delivery- and quality-focused with a strong sense of ownership.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp; Customer-service oriented with a professional approach to handling customer requirements and concerns.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp; Ability to collaborate effectively with technical and non-technical teams.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp; Strong attention to detail and commitment to maintaining high-quality work standards.</p><p></p><p></p>

Job Description: Senior Network Security Engineer /Consultant Position Title: Senior Network Security Engineer / Consultant Department: Cybersecurity / Network Security Reports To: Cybersecurity & Network Security Manager / Technical Director Experience Required: Minimum 10 years Location: Cairo, Nasr City / On-site as required<br>Role Summary The Senior Network Security Engineer will be responsible for designing, implementing, operating, and supporting enterprise network security solutions. The role requires strong hands-on experience in network, cybersecurity technologies, and proven experience with the Fortinet security portfolio, including Forti Gate, Forti Web, Fortisase, Forti SIEM, and Forti Soar in addition to Palo Alto Cortex and Palo Alto Firewalls The candidate must have practical experience in securing enterprise environments, handling complex network security projects, supporting customers, troubleshooting advanced security and network issues, and ensuring compliance with cybersecurity best practices.<br>Key Responsibilities Network Security Engineering Manage, configure, and troubleshoot enterprise network security solutions including firewalls, VPN, IPS, web application firewall, SIEM, and related security platforms. Design and implement secure network architectures for enterprise, data center, cloud, and branch environments. Configure and manage firewall policies, NAT, routing, VPN tunnels, high availability, SD-WAN, IPS, application control, web filtering, and SSL inspection. Perform network security hardening based on best practices and compliance requirements.<br>Required Experience Minimum 10 years of professional experience in network and security engineering. Proven hands-on experience in implementing and supporting enterprise security solutions. Strong practical experience with the Fortinet and Palo Alto portfolio, especially:Forti Gate Forti Web Forti SIEMForti Soar Palo Alto Firewalls F5Experience in customer-facing implementation, support, and troubleshooting. Experience preparing technical documentation such as HLD, LLD, implementation plans, configuration guides, operation manuals, and handover documents. Experience working with enterprise customers, government, banking, financial, or large corporate environments is preferred.<br>Certifications Preferred The following certifications are preferred:Fortinet NSE / FCP / FCSS certifications CCNP R&S and CCIE is preferred CCNP Security or CCNP Enterprise CISSP, CISM, or equivalent security certification Forti Gate Administrator / Forti Web / Forti SIEM related certifications<br>Required Skills Strong analytical and troubleshooting skills. Excellent understanding of cybersecurity principles and network security best practices. Ability to work under pressure during critical incidents. Strong documentation and reporting skills. Ability to communicate with technical teams, management, vendors, and customers. Ability to lead technical implementation activities and guide junior engineers. Strong ownership, accountability, and commitment to project delivery.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><p><b>Role Purpose</b></p><p>The Senior Security Engineer is responsible for leading the design, implementation, integration, optimization, and support of cybersecurity solutions and services across enterprise customer environments. The role provides advanced technical expertise across multiple cybersecurity domains including Security Operations, Network Security, Endpoint Security, Identity &amp; Access Management (IAM), Cloud Security, Vulnerability Management, Data Protection, Security Monitoring, and Incident Response. The Senior Cyber Security Engineer acts as a technical leader within security projects, providing architecture guidance, mentoring junior engineers and consultants, supporting customer engagements, and ensuring cybersecurity solutions are delivered according to industry best practices, regulatory requirements, and organizational standards.</p><p>Job Profile</p><ul><li>Lead the delivery and implementation of end-to-end cybersecurity projects in enterprise-scale environments</li><li>Design, develop, and maintain secure architecture frameworks covering network, endpoint, identity, and cloud security</li><li>Manage and enhance Security Operations (SecOps) including monitoring, detection, and response capabilities</li><li>Oversee threat management, vulnerability management, and incident response processes to minimize risk exposure</li><li>Analyze and troubleshoot complex security and infrastructure issues across integrated environments</li><li>Collaborate with internal teams, vendors, and stakeholders to ensure seamless security integration and project execution</li><li>Provide technical leadership, mentoring, and guidance to security teams</li><li>Drive adherence to industry standards, policies, and compliance frameworks (ISO 27001, NIST, PCI-DSS)</li><li>Support continuous improvement initiatives by evaluating emerging threats, tools, and technologies</li><li>Bridge communication between technical and non-technical stakeholders to support decision-making</li></ul><p>Competencies and Qualification</p><p>Experience &amp; Education</p><ul><li>5 9 years in cybersecurity engineering or implementation roles</li><li>Bachelor s degree in Computer Science, Engineering, IT, or related field</li></ul><p>Skills</p><ul><li>Strong communication, presentation, and stakeholder management skills</li><li>Proven leadership, teamwork, and collaboration abilities</li><li>Fluency in Arabic and English</li></ul><p>Technical Expertise</p><ul><li>Security architecture, operations, and enterprise-scale environments</li><li>Threat management, vulnerability management, and incident response</li><li>Hands-on experience with SIEM, endpoint protection, IAM, and firewalls</li><li>Experience with vendors like Microsoft, Cisco, Palo Alto, Fortinet, Trend Micro</li></ul><p>Certifications</p><ul><li>CISSP, CISM, CEH, CompTIA Security+</li><li>Microsoft Security, Palo Alto PCNSE, Fortinet NSE, Splunk, CrowdStrike, CyberArk</li><li>ITIL Foundation</li></ul><p>Frameworks &amp; Tools</p><ul><li>ISO 27001, NIST, PCI-DSS</li><li>IT service management (ITIL) and quality assurance practices</li></ul><p>Security Technologies</p><ul><li>SIEM: Sentinel, Splunk, QRadar, Elastic</li><li>Endpoint: Defender, CrowdStrike, Trend Micro</li><li>Identity: Entra ID, CyberArk</li><li>Network: Cisco, Fortinet, Palo Alto, F5, Juniper</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>5 9 years in cybersecurity engineering or implementation roles</li><li>Bachelor s degree in Computer Science, Engineering, IT, or related field</li><li>Strong communication, presentation, and stakeholder management skills</li><li>Proven leadership, teamwork, and collaboration abilities</li><li>Fluency in Arabic and English</li><li>Security architecture, operations, and enterprise-scale environments</li><li>Threat management, vulnerability management, and incident response</li><li>Hands-on experience with SIEM, endpoint protection, IAM, and firewalls</li><li>Experience with vendors like Microsoft, Cisco, Palo Alto, Fortinet, Trend Micro</li><li>Certifications: CISSP, CISM, CEH, CompTIA Security+, Microsoft Security, Palo Alto PCNSE, Fortinet NSE, Splunk, CrowdStrike, CyberArk, ITIL Foundation</li><li>Frameworks &amp; Tools: ISO 27001, NIST, PCI-DSS, ITIL</li><li>Security Technologies: SIEM (Sentinel, Splunk, QRadar, Elastic), Endpoint (Defender, CrowdStrike, Trend Micro), Identity (Entra ID, CyberArk), Network (Cisco, Fortinet, Palo Alto, F5, Juniper)</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Join our Team <br><p><strong>Our Exciting Opportunity:</strong></p><br><br><p>We are now looking for an <strong>Integration Engineer</strong> to analyze, prepare, implement, and verify the configuration and integration of <strong>Ericsson Cloud Solution</strong>. Your scope of work may include introduction, upgrades/expansions, functionality rollout, and capacity expansions.</p><br><br><p>Work conditions: This role requires on-site presence, and may require overnight work and travel based on project needs and rollout schedules.</p><br><br><br><p><strong>Responsibilities</strong></p><br><br><ul><li>Analyze, prepare, verify, and implement integration of <strong>Ericsson Cloud Solution</strong></li><li>Plan and drive product configuration and integration activities</li><li>Execute product configuration</li><li>Execute integration and migration activities</li><li>Prepare and execute system testing, module testing, and acceptance testing</li><li>Identify issues, propose improvements, and drive continuous optimization</li><li>Support post-project activities (handover, documentation, stabilization)</li><li>Understand the end-to-end technical solution and dependencies</li><li>Support pre-sales activities, including pre-studies (as needed)</li><li>Develop scripts and automation (coding as needed)</li><li>Share knowledge and collaborate effectively within and across teams</li><li>Be available for on-site work, overnight activities, and travel when required by project needs</li></ul><br><p><strong>Key Qualifications:</strong></p><br><br><ul><li>Education: Bachelor’s degree in engineering, Telecommunications, Computer Science, or Information Technology (or a relevant field)</li><li>2 to 5 years of experience in private cloud deployments (IaaS/CaaS)</li><li>Solid Linux administration skills and hands-on practice</li><li>Good understanding of networking concepts (L2/L3, routing, switching)</li><li>Good understanding of storage concepts (SAN/NAS, block/object storage)</li><li>Familiarity with 3PP hardware (e.g., Dell, HPE, Lenovo)</li><li>Strong problem-solving and troubleshooting skills</li><li>Ability to continuously learn and adapt</li><li>Creativity and innovation mindset</li><li>Ability to apply expertise and technology to deliver outcomes</li><li>Strong analytical and research skills</li><li>Deliver results and meet customer expectations</li><li>Excellent planning and organizing skills<br>&nbsp;</li></ul><p><strong>Additional Requirements:</strong></p><br><br><ul><li>Automation and CI/CD pipeline experience</li><li>Public cloud certifications (e.g., AWS, Google Cloud, Azure)</li><li>IP networking certification and experience (e.g., CCNA, CCNP)</li></ul><br><p><strong>Why join Ericsson?</strong>At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.<br>&nbsp;<br><strong>What happens once you apply?</strong>Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.&nbsp;learn more.</p><br><br><br><p><strong>Primary country and city:</strong> Egypt (EG) || Cairo</p><br><br><p><strong>Req ID:</strong>&nbsp;789644 </p><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Publication date :</strong> Jul 28, 2026, 12:00AM</p><br><br><p>Contract duration : </p><br><br>Orange Business is here!<br>About us<p>Join us at Orange Business!</p><br><br><p>We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.</p><br><br><p>Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.</p><br><br>About the role<p><span><span><strong><u>Job Purpose (L1.5 – Network and Security Engineer)</u></strong></span></span></p><br><br><ul><li><span><span>To provide advanced technical and process support across the case excellence lifecycle for IT Services customers, acting as an escalation point for L1 cases and ensuring high-quality, timely resolution.</span></span></li><li><span><span>To independently manage, troubleshoot, and resolve complex proactive and reactive incidents, while guiding L1 engineers and ensuring adherence to operational processes and SLAs.</span></span></li><li><span><span>To support continuous service improvement by identifying recurring issues, contributing to root cause analysis, and enhancing troubleshooting documentation and knowledge bases.</span></span></li></ul><br><p><span><span><strong><u>Key Tasks and Responsibilities</u></strong></span></span></p><br><br><ul><li><span><span>Act as a senior point of contact for customer incidents, handling escalated cases from L1 and providing expert technical guidance.</span></span></li><li><span><span>Review, validate, and refine incident qualification and case handling performed by L1 engineers to ensure accuracy and completeness.</span></span></li><li><span><span>Perform in-depth technical troubleshooting using advanced diagnostics, logs analysis, packet captures, and vendor-specific tools across supported IT services.</span></span></li><li><span><span>Own incidents end-to-end, including complex or long-running cases, ensuring proper prioritization, customer communication, and resolution within SLA commitments.</span></span></li><li><span><span>Lead coordination efforts with internal technical teams, service owners, and third-party vendors to drive timely fault isolation and resolution.</span></span></li><li><span><span>Provide mentorship and technical coaching to L1 engineers, including guidance on troubleshooting methodologies and best practices.</span></span></li><li><span><span>Identify trends, recurring incidents, and systemic issues; contribute to root cause analysis (RCA) and preventive actions.</span></span></li><li><span><span>Ensure accurate and detailed documentation of troubleshooting steps, findings, and resolutions in the ticketing system and knowledge base.</span></span></li><li><span><span>Participate in service reviews, process improvements, and readiness activities for new services or technologies.</span></span></li><li><span><span>Support change, problem, and major incident management processes as required.</span></span></li></ul><br><br><p><span><span><strong><u>Skills and Qualifications</u></strong></span></span></p><br><br><ul><li><span><span>Strong hands-on knowledge of computer networks and security concepts (CCNA-level knowledge required; CCNP is a plus).</span></span></li><li><span><span>Fluent in English (French is a plus) with strong written and verbal communication skills for both customers and internal stakeholders.</span></span></li><li><span><span>Excellent customer management skills with the ability to handle escalations and challenging situations professionally.</span></span></li><li><span><span>Strong analytical, troubleshooting, and critical-thinking skills with a structured problem-solving approach.</span></span></li><li><span><span>Solid understanding of ITIL-based support processes (Incident, Problem, Change, and Escalation Management).</span></span></li><li><span><span>Advanced knowledge of enterprise security and networking technologies, including:</span></span></li><li><span><span>Firewalls, proxies, load balancers</span></span></li><li><span><span>Intrusion Prevention and Detection Systems</span></span></li><li><span><span>Active Directory and identity-related services</span></span></li><li><span><span>Hands-on experience with one or more of the following vendors:</span></span></li><li><span><span>FortiGate, Check Point, Palo Alto Networks</span></span></li><li><span><span>Zscaler, Netskope</span></span></li><li><span><span>F5 BIG-IP</span></span></li><li><span><span>Strong experience with network fundamentals:</span></span></li><li><span><span>DNS, DHCP</span></span></li><li><span><span>Layer 2 / Layer 3 switching and routing</span></span></li><li><span><span>Proven hands-on troubleshooting experience on routers, switches, and security appliances.</span></span></li></ul><span><span>Comfortable working on complex, multi-technology environments and learning new platforms as required.</span></span><br>About you<p><span><span><strong><u>Certifications (Preferred)</u></strong></span></span></p><br><br><ul><li><span><span>Fortinet Certified Professional (FCP) – Network Security</span></span></li><li><span><span>Zscaler Digital Transformation Administrator</span></span></li><li><span><span>Palo Alto Networks Certified Network Security Administrator (PCNSA) or Engineer (PCNSE)</span></span></li><li><span><span>Netskope Certified Cloud Associate (NCCA) or Cloud Security Administrator (NCCSA)</span></span></li></ul><br><p><span><span><strong><u>Educational Background</u></strong></span></span></p><br><br><ul><li><span><span>B.Sc. in Engineering, Telecommunications, Computer Science, or equivalent.</span></span></li></ul><br><p><span><span><strong><u>Professional Experience</u></strong></span></span></p><br><br><ul><li><span><span>2–5 years of experience in IT support, network operations, or security operations roles.</span></span></li></ul><br><p>You bring open mindedness, ability to handle pressure, leading with courage and empathy, assertiveness and communicate effectively.</p><br><br>What we offer<p><strong>• Global Opportunities:</strong> Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.<br><strong>• Flexible Work Environment:</strong> Flexible working hours and possibility to combine work from office and home (hybrid ways of working).<br><strong>• Professional Development:</strong> training programs and upskilling/re-skilling opportunities.<br><strong>• Career Growth:</strong> Internal growth and mobility opportunities within Orange.<br><strong>• Caring and Daring Culture:</strong> Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.<br><strong>• Reward Programs:</strong> Employee Referral Program, Change Maker Awards.</p><br><br>Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.<p> At Orange, only your skills matter. </p><br><br> <p> Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have. </p><br><br><br> </div>

Manara School’s Mission Manara School provides exceptional students with a world-class education based on ethics, academics, and diversity. We expect our students to become the passionate leaders required to shape a more prosperous and equitable world.<br>About Manara School Manara School started its first year of operation in the Fall of 2023, with its inaugural class of 2028. The school is expected to grow to 500 students. As a co-educational residential school, with a mission to provide exceptional students with a world-class education based on ethics, academics, and diversity, Manara continues to build its organizational systems and infrastructure.<br>Reporting to: IT Manager<br>Job Responsibilties:<br>1. Senior Helpdesk and User Support Receive, log, prioritize, troubleshoot, resolve, and follow up daily helpdesk tickets from academic, administrative, dormitory, and operational users. Provide the full range of direct user support, covering both routine service requests and more complex technical incidents. Troubleshoot Windows and Chrome OS devices, printers, interactive displays, classroom technology, audiovisual equipment, network access, email, accounts, and supported applications. Create and maintain user accounts, email accounts, groups, permissions, shared resources, and access assignments according to approved procedures. Prepare, configure, deploy, collect, and maintain laptops, desktops, Chromebooks, peripherals, and other assigned equipment. Provide classroom support, including interactive screens, projectors, presentation equipment, student devices, and connectivity issues. Support the installation, testing, and basic troubleshooting of access points, cameras, printers, telephones, access-control devices, and related equipment. Own tickets from diagnosis through resolution, document actions clearly, and communicate progress and expected resolution times to users. Support onboarding, offboarding, device preparation, account access, permissions, and technology orientation. Maintain the helpdesk knowledge base, standard troubleshooting guides, asset records, and accurate ticket classifications. Identify recurring incidents, conduct root-cause analysis, and recommend permanent corrective actions. Support school events, examinations, meetings, and other critical activities requiring reliable technology services.<br>2. Systems, Network and Infrastructure Administration Administer and monitor Windows servers, virtualization platforms, storage, backups, endpoint services, and other assigned infrastructure. Support LAN, WAN, VLAN, Wi-Fi, switching, routing, DHCP, DNS, internet connectivity, and network access under the architecture and security standards approved by the IT Manager. Configure, monitor, troubleshoot, and maintain assigned Cisco networking and telephony systems, Aruba switches and wireless infrastructure, and Forti Gate firewall and security services. Monitor infrastructure availability, capacity, performance, alerts, and logs; respond to incidents and escalate critical risks immediately. Perform approved system updates, patching, configuration changes, preventive maintenance, and lifecycle tasks with documented change and rollback plans. Administer user identities, groups, permissions, shared resources, and access controls according to approved procedures and least-privilege principles. Administer and monitor Kaspersky endpoint protection and EDR services, including policy deployment, updates, alerts, investigations, remediation actions, and reporting. Maintain backup schedules, verify backup success, perform authorized restoration tests, and support disaster-recovery readiness. Maintain technical documentation including diagrams, IP/VLAN records, configurations, inventories, warranties, licenses, and recovery procedures.3. Cloud and Business Applications Support Provide technical administration and advanced support for Google Workspace, the SIS/LMS environment, Odoo ERP, HEIApply, and other school platforms assigned by the IT Manager. Troubleshoot application access, permissions, workflows, data exchange, integrations, and user-reported errors; coordinate with vendors when escalation is required. Support approved configurations, upgrades, testing, automation, reports, and system-improvement initiatives. Assist users with application adoption and provide short training sessions or user guides when needed. Protect data confidentiality and apply role-based access controls across academic, HR, finance, admissions, and operational systems.4. Cybersecurity and Operational Controls Apply approved security policies, hardening standards, patching requirements, MFA, endpoint protection, and access-control procedures. Monitor security alerts and unusual activity, preserve relevant evidence, and report suspected incidents immediately to the IT Manager. Support vulnerability remediation, access reviews, backup verification, audit requests, and cybersecurity awareness activities. Maintain confidentiality of student, employee, financial, admissions, and operational information. Follow change-management procedures and obtain authorization before making changes that may affect service availability or security.5. Projects, Vendors and Team Support Participate in infrastructure, systems, classroom technology, surveillance, access-control, telephony, and application projects as assigned. Coordinate technical visits and follow up vendor tickets, installations, testing, and handover documentation while keeping the IT Manager informed. Support technical evaluation and proof-of-concept activities; provide evidence-based recommendations without committing the school commercially. Guide junior/helpdesk staff, share technical knowledge, review escalations, and promote consistent service standards. Provide planned coverage during absences or peak periods and respond to critical incidents according to the school’s approved support arrangements. Qualifications and Experience Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related discipline; equivalent relevant experience may be considered. At least 4 years of relevant IT experience combining hands-on helpdesk support with systems and network administration. Demonstrated experience with Windows administration, identity and access management, TCP/IP networking, Wi-Fi, switching, DHCP, DNS, backup, endpoint management, and security operations. Hands-on experience with Cisco networking or telephony, Aruba switching and wireless, Forti Gate firewalls, and Kaspersky endpoint protection/EDR is strongly preferred. Experience supporting cloud productivity platforms; Google Workspace experience is strongly preferred. CCNA, ITIL, Aruba/HPE and a relevant Fortinet/Forti Gate certification are preferred.