Cisco Network Engineer Jobs in Egypt

<p>Lead network and security architecture across LAN/WAN, WLAN, data centers, SD-WAN, and Cloud. Design and manage firewalls, WAF, VPNs, and secure cloud connectivity. Optimize network infrastructure, including routing, switching, VLANs, and QoS. Lead critical incident resolution, security monitoring, and root-cause analysis. Manage vulnerability assessments, access controls, and security remediation. Ensure network security, high availability, and compliance with best practices.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications &amp; Experience: Bachelor s degree in Computer Science, Engineering, or a related field. 6+ years of relevant experience. Excellent English communication skills. CCIE / CCNP certification in Routing &amp; Switching or Security. Vendor-specific Security certifications. Vendor-specific Cloud &amp; Security certifications. Please do not forget to attach your C.V. before submitting your application!</p>

<p>Join Audio Technology and play a key role in driving technical sales success by designing, sizing, and presenting enterprise active networking solutions. As a Presales Active Network Engineer, you'll bridge the gap between customer requirements, leading technology vendors, and our commercial sales team to deliver innovative, scalable, and cost-effective networking solutions.</p><p><strong>Key Responsibilities</strong>:</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Analyze client RFPs, RFIs, and technical requirements to design enterprise networking solutions across LAN, WAN, SD-WAN, WLAN, and Data Center Networks.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop end-to-end network architectures, including high-level topologies, routing and switching strategies, IP addressing schemes, and redundancy models.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Select and specify the appropriate active network hardware and software, including core/distribution/access switches, edge routers, next-generation firewalls (NGFW), wireless controllers, and access points.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prepare accurate and detailed Bills of Quantities (BOQs), Bills of Materials (BOMs), and Scope of Work (SOW) documents.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate with leading technology vendors such as Cisco, Aruba, Fortinet, and others for solution validation, deal registration, and special pricing approvals.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop comprehensive technical proposals, compliance matrices, and detailed RFP responses.</p><p><strong>Requirements</strong></p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor's degree in Computer Engineering, Electronics, Telecommunications, or a related field.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 5–7 years of experience in enterprise network design or network engineering.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Cisco Certification: CCNP Enterprise (Routing &amp; Switching/Wireless) or CCNP Security/Data Center.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Aruba/HPE Certification: ACMP or ACSP.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong expertise in routing protocols (OSPF, BGP, EIGRP), switching technologies (VLANs, STP, VXLAN), SD-WAN, and Wi-Fi 6/6E.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Solid knowledge of enterprise security solutions, including NGFWs, IPsec VPNs, SSL inspection, and firewall policy management.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency with network design and diagramming tools such as Microsoft Visio, AutoCAD, or EdrawMax.</p><p></p>

<p>Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. Efficient problem resolution and maximize systems availability. Review the frequently faced system problems and work on the improvements. Strict Compliance to agreed SLA for issue resolution. On Call 24x7. Maintains integrity of systems. Ensure all users can access their workstation with required privileges for day-to-day operations. Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner. This includes Relationship Management, Communications, Meetings, and floor walks. Working with them and prioritizing helpdesk tickets response and face to face follow-up with internal customers to drive Service Level Agreements. Participates in problem management and promptly escalates faults in line with set procedures to the correct support agency and resolves the problem in a timely manner without affecting Business. This includes collection of info and monitors on frequently occurring problems and reports these issues to the relevant groups in order to resolve them, and ensures all of these are made known to the Management team (Duty Manager, Site Lead, Site Manager). Daily system maintenance checks prior to the operation/business opening hours, with ongoing support during operational hours. Performs routine preventive maintenance on hardware and software, to include desktops, laptops, copiers, faxes, scanners, telephones, bar-code scanners, thin clients and other technologies. Strictly adhere to the set procedures and follow the guidelines. Responsible for preparing, deploying and installing all IT assets including desktops, laptops, monitors, copiers, faxes, scanners, telephones, thin clients, windows operating systems &amp; applications, switches, routers, etc. Maintaining a documentation for all IT assets, network changes/activities, including creation and maintains for all system related manuals and guides. Documentation maintained to support compliance/IT Security and audit requirements. Improves client references by writing and maintaining documentation. Participates in Asset management. Ensure Assets are maintained and tracked accordingly by following the Standard Operating Procedures for such.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or equivalent. MCSE, MCITP, CCNA knowledge with minimum 3 years of hands-on experience in windows operating systems &amp; Cisco network environments. Certification is a plus. Technical experience &amp; awareness with Windows Operating Systems, Active Directory, Virtualization technologies, SCCM, switching, routing, Voice over IP and IP technologies, Antivirus systems, etc. Familiar with standard concepts, practices, and procedures within information technology. Ability to work well with others in pursuit of business aims / ability to work under pressure. Energy, enthusiasm and commitment to the business unit. Positive response to and recognition of the need for change. Ability to make realistic decisions and is willing to take the responsibility for acting on their own initiative. High standards of integrity and the ability to motivate self/others towards continuous performance improvement and personal development. Willing to work on different shifts and be assigned to other sites/location if required.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><ul><li><span><span>Own the technical pre-sales cycle for cybersecurity solutions across network security, endpoint protection, identity, and SOC/SIEM — supporting the KSA-based sales team with security architectures that match customer requirements and compliance needs.<br></span></span></li><li><span><span><span><span>Assess customer security posture and design solutions covering firewalls/NGFW, EDR/XDR, email &amp; web security, SIEM/SOC, IAM/PAM, and data protection.</span></span></span></span></li><li><span><span><span>Prepare sizing, BOMs, and technical proposals for leading security vendors (e.g., Fortinet, Palo Alto, Cisco, Sophos, Kaspersky, Trend Micro, Microsoft Defender/Sentinel).</span></span></span></li><li><span><span><span>Respond to RFPs/tenders, prepare compliance sheets, and handle technical clarifications.</span></span></span></li><li><span><span><span>Deliver presentations, demos, and PoCs to customers (remotely and during on-site visits to KSA).</span></span></span></li><li><span><span><span>Stay current on threat landscape, vendor roadmaps, and KSA regulatory/compliance requirements (e.g., NCA frameworks).</span></span></span></li><li><span><span><span>Support the sales team in customer meetings as the security subject-matter expert.</span></span></span></li></ul><br><span>Requirements</span><ul><li><span><span><span><span><span>Minimum 5 years of cybersecurity pre-sales or security engineering experience at a system integrator, IT solutions provider, or security solutions provider.</span></span></span></span></span></li><li><span><span><span><span><span>Hands-on experience with at least two major security vendor stacks (Fortinet, Palo Alto, Cisco, Microsoft Security, or similar).</span></span></span></span></span></li><li><span><span><span><span><span>Good understanding of network security architecture, Zero Trust, SOC operations, and SIEM.</span></span></span></span></span></li><li><span><span><span><span><span>Vendor certifications preferred (e.g., Fortinet NSE 4+, PCNSE, CCNP Security, SC-200/SC-300); CISSP/CISM a plus.</span></span></span></span></span></li><li><span><span><span><span><span>Bachelor's degree in Computer Engineering, Computer Science, or related field.</span></span></span></span></span></li><li><span><span><span><span><span>Excellent communication and presentation skills in English and Arabic.</span></span></span></span></span></li><li><span><span><span><span><span>Willingness to travel periodically to Saudi Arabia.</span></span></span></span></span><br></li></ul><br> </div>

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose</h4> <p>To be responsible for maintaining our MI core network, technical support and guidance, troubleshooting wired cases and global incidents, proper escalation to the concerned teams, on-time reporting for global incidents, developing ideas and tools facilitating our daily routine work and enhancing our monitoring tools capabilities.</p> <h4>Key accountabilities and decision ownership</h4> <ul> <li>Providing technical support to FO engineers.</li> <li>On-call 24x7 for solving all the global and individual incidents raised by FO engineers, proper escalation, plus on-time reporting for global incidents.</li> <li>Responsible for MI performance tools and KPIs readiness.</li> <li>Developing technical guidance for the team and ensuring that it’s being updated.</li> <li>Technical coaching: ensuring proper technical development of new staff skills to join shifts in a short period of time.</li> <li>Following up with any critical and major network problems 24x7.</li> <li>Reporting unsolved cases to second line support team, following up with them and making a clear handover to FO engineers after case resolution.</li> <li>Maintaining and utilizing the trouble ticketing system to reflect and document the status of all pending and resolved network activities.</li> <li>Solving 98% of global and individual incidents raised by the customer care or event management systems.</li> <li>Efficient handling of delegated tasks.</li> <li>Preparing regular reports regarding network performance and innovating data collection and reporting methodologies.</li> <li>Generating accurate and detailed incident reports, following up with service management teams until detecting the root cause and applying preventive actions.</li> <li>Responsible for new fault and performance management tools acceptance.</li> <li>Handling new projects (new node expansions).</li> <li>Following up new network projects with mobile internet development teams.</li> <li>Handling customer complaints and feedback according to agreed standards and SLAs.</li> <li>Building the best communication channels by attending meetings with stakeholders and listening to their feedback regarding the response and resolution time of the team towards global and individual complaints received.</li> <li>Responsible for the maintenance and upgrades of network management tools and applications.</li> <li>Ensuring network database is updated after every change in the network’s topology.</li> <li>Full alignment with CM rules, reviewing and preparing CRQs night actions, reviewing CRQ implementation after execution.</li> <li>Maintaining our MI toolbox efficiency and adding new ideas.</li> </ul> <h4>Core competencies, knowledge, and experience</h4> <ul> <li>Bachelor’s degree in communication or equivalent experience.</li> <li>1 to 2 years of experience in mobile internet and data communications.</li> <li>Dedication, sense of ownership, and ability to work within a team.</li> <li>Innovative and creative thinking for new solutions, technologies, and data protection.</li> <li>Strong communication, presentation, negotiation, and analytical skills.</li> <li>Ability to work quickly, under pressure, and to deadlines across functional groups.</li> <li>Dedicated and available to work 24x7.</li> <li>Good leadership and decision-making skills.</li> <li>Eye for detail and accuracy.</li> <li>Good knowledge of IP packages, packet core network and security; certification is preferable (CCNA and CCNP are a plus).</li> </ul> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology, we empower people, connecting everyone regardless of who they are or where they live, and we protect the planet whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds, and cultures. We're committed to increasing diversity, ensuring equal representation, and making Vodafone a place everyone feels safe, valued, and included.</p></p><p></p>

Key Responsibilities:Prepare new computers with the operating system and required applications for end users. Resolve hardware, software, and peripheral issues effectively. Diagnose system errors and other technical issues. Respond to user queries via email or phone in a timely manner. Troubleshoot and resolve problems related to networks and computer systems. Follow up with staff to ensure full resolution of reported issues. Provide remote support to make changes and fix problems as needed. Run reports to analyze common complaints, identify trends, and recommend solutions. Keep hardware and software systems up-to-date to ensure optimal performance.<br>Qualifications:Bachelor’s degree in Engineering, Information Systems, or Computer Science.3 to 5 years of relevant experience in IT support or system administration. MCSE (Microsoft Certified Solutions Expert) 2012 or 2016 certification (Mandatory). A+ and N+ certifications or equivalent knowledge. Preferred: CCNA certification. Excellent command of English and Arabic (written and spoken). Strong analytical and troubleshooting abilities. Effective communication and interpersonal skills. Ability to work both independently and collaboratively in a fast-paced environment.

???? We're Hiring | Service Desk Engineer ????<br>???? Location: Egypt???? Position: Service Desk Engineer<br>???? Education & Experience✅ Bachelor's degree in Engineering, Computer Science, or a related field.✅ 3-6 years of relevant experience in Service Desk or IT Support roles.<br>???? Key Responsibilities???? Receive and log all tickets coming to the Service Desk.???? Provide first-level troubleshooting and support.???? Act as the first point of contact for customer issues and escalations.???? Route tickets to the concerned teams with all required details.???? Apply incident management procedures and policies.???? Own and monitor tickets until closure.???? Follow up on pending tickets and maintain ticket history.<br>???? Required Knowledge & Skills✅ ITIL Foundation Certification or equivalent knowledge.✅ Familiarity with Service Desk procedures.✅ Experience with ticketing systems such as Service Now or Remedy.✅ Knowledge of Operating Systems.✅ Network troubleshooting and configuration skills (CCNA is a plus).✅ Knowledge of VMware and Citrix virtualization technologies.✅ Knowledge of Active Directory.✅ Strong communication and customer service skills.✅ Strong problem-solving mindset and ability to manage priorities effectively.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Who we are</b> <br> VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation.<br> As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.<br> We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.<br> #VOIS #BeUnrivalled #CreateTheFuture<br> <br><br><br><b>About this Role</b> <br>We are seeking a Network Operations Specialist to provide customer-facing technical support for premium business customers with complex networking solutions and demanding service level requirements. This role operates within a 24/7 shift-based environment and focuses on network fault management, incident ownership, troubleshooting, root cause analysis, and stakeholder communication. The successful candidate will work closely with customers, vendors, and internal technical teams to ensure seamless service operations and high service quality.<br><br><br><b>What you’ll do</b> <br>Provide technical service desk support for premium business customers with complex network environments.<br> Initiate diagnostics and perform proactive analysis of network faults and alarms.<br> Conduct root cause analysis for network incidents and service disruptions.<br> Support day-to-day operations through effective change and fault management aligned with ITIL practices.<br> Take ownership of incidents throughout the full lifecycle while ensuring adherence to agreed SLAs.<br> Escalate and transfer incidents to relevant technical teams where required for resolution.<br> Coordinate with vendors and third-party partners to prioritise and resolve customer-impacting issues.<br> Assess business impact and ensure timely escalation of critical service issues.<br> Keep customers regularly informed regarding progress and service restoration activities.<br> Participate in customer bridge calls and support technical troubleshooting activities.<br> Manage multiple priorities effectively while maintaining accurate queue management and process compliance.<br><br><br><b>Who you are</b> <br>CCNA certification is essential.<br> At least 1 year of Network Operations Centre (NOC) experience in a technical support environment.<br> Knowledge of routing protocols including OSPF, BGP, EIGRP, and ISIS.<br> Understanding of LAN switching technologies including VLANs, Trunking, STP, and PVST across Catalyst and IOS-based platforms. Familiarity with WAN technologies such as ATM, Frame Relay, HDLC, PPP, and ISDN.<br> Exposure to MPLS fundamentals, including LDP, TDP, and Traffic Engineering, is advantageous.<br> Educational background in Engineering, Computer Networks, Telecommunications, or a related discipline. Strong customer engagement and communication skills with the ability to support customers globally.<br> Fluent written and spoken English.<br> Ability to multitask, collaborate effectively, adapt to changing situations, and apply a structured approach to troubleshooting.<br> CCNP certification would be considered an advantage.<br><br><br><b>Not a perfect fit?</b> <br></span><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><br><br><br><b>What's in it for you</b> <br>Opportunity to work within a global telecommunications environment supporting enterprise customers.<br> Exposure to complex network infrastructures, operational processes, and customer-facing technical engagements.<br> Experience working with international customers, vendors, and cross-functional technical teams.<br> Development within a technology-driven environment focused on operational excellence and continuous learning<br><br><br><b>What skills you will learn</b> <br>Advanced network fault diagnosis and troubleshooting techniques.<br> Incident management and service operations aligned to ITIL principles.<br> End-to-end SLA management and customer communication practices.<br> Root cause analysis and service restoration methodologies.<br> Collaboration with vendors, third parties, and technical support teams within a global operational environment<br><br><br><b>VOIS Equal Opportunity Employer Commitment</b> <br><p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status,, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.&nbsp;</p><br><br><br><b>Join Us</b> <br><p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. <br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. <br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p><br><br><br><b>Alert </b> <br><p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. <br>#JDEnhancedByTARA</p><br><br><br><b>Follow us on social media</b> <br>LinkedIn: VOIS LinkedIn<br> Facebook:&nbsp;VOIS Facebook<br> Instagram:&nbsp;VOIS Instagram<br> Chat with our employees:&nbsp;Employee Connect<br><br><br><br> </div>

<p>·&nbsp;&nbsp; Provide daily technical support through phone, email, remote assistance, and on-site visits.</p><p>·&nbsp;&nbsp; Diagnose and resolve hardware, software, Windows, printer, peripheral, and network issues.</p><p>·&nbsp;&nbsp; Prioritize support tickets, production-line checks, and urgent requests to reduce operational downtime.</p><p>·&nbsp;&nbsp; Install and configure desktops, laptops, printers, peripherals, and approved business applications.</p><p>·&nbsp;&nbsp; Configure access to network shared folders according to approved authorization procedures.</p><p>·&nbsp;&nbsp; Escalate complex incidents to the IT Manager or relevant service provider.</p><p>·&nbsp;&nbsp; Maintain accurate incident records, actions taken, and final resolutions.</p><p>·&nbsp;&nbsp; Support meeting rooms, presentation equipment, and video-conferencing devices.<br>·&nbsp;&nbsp; Conduct daily physical checks in server rooms at Factories</p><p>·&nbsp;&nbsp; Check cooling performance, visible server and storage status indicators, and backup internet equipment.</p><p>·&nbsp;&nbsp; Report alarms, abnormal indicators, cooling issues, or connectivity failures immediately.</p><p>·&nbsp;&nbsp; Assist with basic network switch, patch panel, cabling, and connectivity checks.</p><p>·&nbsp;&nbsp; Install, configure, and maintain wireless access points.</p><p>·&nbsp;&nbsp; Support approved emergency Wi-Fi or 4G connectivity during machine-network incidents.<br>·&nbsp;&nbsp; Record hardware specifications, serial numbers, assigned users, locations, and asset status.</p><p>·&nbsp;&nbsp; Prepare and distribute laptops, desktops, monitors, phones, and peripherals, and collect signed handover forms.</p><p>·&nbsp;&nbsp; Update asset records after each assignment, transfer, return, repair, or replacement.</p><p>·&nbsp;&nbsp; Complete employee IT offboarding clearances and verify returned equipment against asset records.</p><p>·&nbsp;&nbsp; Report missing, damaged, or incomplete equipment to the IT Manager.</p><p>·&nbsp;&nbsp; Maintain organized storage for available, faulty, repaired, and retired equipment.</p><p>·&nbsp;&nbsp; Participate in periodic physical inventory checks and asset reconciliation.</p><p>·&nbsp;&nbsp; Support CCTV camera positioning and operational checks and coordinate faults with approved vendors.</p><p>·&nbsp;&nbsp; Maintain basic records of camera locations, equipment, and reported faults.</p><p>·&nbsp;&nbsp; Follow company procedures for CCTV footage requests.</p><p>·&nbsp;&nbsp; Do not extract or release footage without a documented management request and IT Manager approval.</p><p>·&nbsp;&nbsp; Maintain confidentiality during CCTV support and footage handling.</p><p><strong>Requirements</strong></p><p>. Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.</p><p>·&nbsp;&nbsp; 2 to 4 years of practical experience in IT helpdesk, desktop support, or technical support.</p><p>·&nbsp;&nbsp; Experience in manufacturing, industrial, warehouse, or multi-site environments is preferred.</p><p>·&nbsp;&nbsp; Experience supporting on-site users, infrastructure contractors, and physical IT assets is an advantage.<br>·&nbsp;&nbsp; Understanding of IP addressing, local and wide-area networks, DNS, and DHCP.</p><p>·&nbsp;&nbsp; Practical experience troubleshooting desktops, laptops, printers, and peripherals.</p><p>·&nbsp;&nbsp; Basic knowledge of network switches, patch panels, structured cabling, network-point testing, and RJ45 termination.</p><p>·&nbsp;&nbsp; Experience configuring and troubleshooting wireless access points.</p><p>·&nbsp;&nbsp; Familiarity with shared-folder permissions and approved access procedures.</p><p>·&nbsp;&nbsp; Familiarity with biometric attendance devices and CCTV infrastructure.</p><p>·&nbsp;&nbsp; Basic understanding of server room environmental checks and backup connectivity tools such as 4G routers and adapters.</p><p>·&nbsp;&nbsp; Ability to maintain accurate assets, repair, network, and operational records.</p><p>. preferred certificates <strong>CompTIA A+ ,CompTIA Network+ or Cisco CCNA , Microsoft Certified: Endpoint Administrator Associate , ITIL Foundation</strong></p><p></p>

Title Technical Director - Smart Infrastructure <br>Reports ToGeneral Manager - Smart Infrastructure <br>Job Summary The Smart Infrastructure Technical Director is responsible for leading and managing the full technical lifecycle — engineering, implementation, integration, testing, commissioning, and handover — of all Smart Infrastructure and ELV systems across multiple concurrent projects. This includes Video Management Systems (VMS/CCTV), Access Control, Security Systems, Data Networks (structured cabling, IP networking, fiber), Video Analytics, Data Center (DC) infrastructure preparation, BMS, IoT platforms, Smart Cities and other related low-voltage systems. The role ensures systems are designed, implemented, and commissioned in accordance with project specifications, client requirements, applicable standards, and manufacturer recommendations while delivering projects safely, efficiently, and within schedule.<br>Key Responsibilities Engineering & Design Oversight• Review and validate system design, engineering drawings, schematics, and technical specifications across all disciplines (VMS, access control, security, networks, video analytics, DC infrastructure, IoT).• Support detailed engineering, BOQ/BOM validation, and technical submittals during design development.• Ensure designs align with project requirements, applicable codes/standards, and manufacturer guidelines prior to implementation.• Review and approve shop drawings, as-built drawings, and method statements. Implementation & Installation Management• Lead and oversee implementation and installation activities across all running projects, ensuring adherence to approved designs and technical standards.• Coordinate site engineering teams, contractors, and vendors during rollout of systems infrastructure.• Monitor installation quality, workmanship, and technical compliance throughout execution.• Manage technical resourcing and prioritization across multiple concurrent projects.<br>Commissioning Management• Lead and manage all testing and commissioning activities from planning through project handover.• Develop commissioning plans, testing procedures, and commissioning schedules aligned with project milestones.• Monitor commissioning progress across all sites and ensure timely completion of milestones.• Coordinate commissioning resources and support multiple projects simultaneously.<br>Technical Leadership• Provide technical leadership and guidance to design, implementation, site, and commissioning engineers across all system disciplines.• Troubleshoot technical issues at any stage — engineering, implementation, or commissioning — and drive effective resolution.• Act as the technical escalation point for complex, cross-system issues.• Ensure compliance with manufacturer recommendations, project specifications, and industry best practices.<br>Systems Scope, Testing & Integration• Oversee engineering, implementation, testing, and commissioning of Smart Infrastructure systems including: Video Management Systems (VMS) / CCTV, Access Control, Intrusion Detection & Security Systems, Data Networks (structured cabling, IP networking, fiber optics), Video Analytics, Data Center (DC) infrastructure preparation, IoT platforms and devices, Fire Alarm, Public Address & Voice Evacuation, Intercom, AV, and Parking Management.• Lead Factory Acceptance Tests (FAT), Site Acceptance Tests (SAT), Functional Testing, and Integrated System Testing (IST).• Oversee integration with BMS, HVAC, Fire Alarm, Security, and other third-party or building systems.• Validate end-to-end system performance, cybersecurity/network readiness, and functionality prior to client handover. Documentation & Handover• Review and approve engineering submittals, commissioning reports, testing records, as-built drawings, and O&M manuals.• Ensure completion of punch list items and preparation of final handover documentation.• Support client demonstrations, operator training, and final project acceptance.<br>Stakeholder & Quality Management• Coordinate with clients, consultants, contractors, vendors, and internal project teams across all project phases — from engineering through handover.• Ensure compliance with project specifications, quality standards, HSE requirements, and relevant international codes and standards.• Participate in design reviews, progress meetings, and provide regular technical/commissioning status updates across all running projects.<br>Qualifications• Bachelor’s Degree in Electrical Engineering, Electronics Engineering, Communications Engineering, or a related discipline.• Professional certifications such as PMP, BICSI, NICET, RCDD, ATD, CCNA/CCNP, or relevant manufacturer certifications (VMS, access control, networking) are considered an advantage.<br>Experience• 13–17 years of experience in ELV / Smart Infrastructure systems, spanning design, implementation, and commissioning.• Minimum 5 years of experience in a Technical Manager, Commissioning Lead, or similar leadership role overseeing multi-discipline systems.• Experience in Data Centers, Critical Facilities, Commercial Buildings, Airports, Hospitals, or large-scale infrastructure projects is highly preferred.<br>Technical Skills• Strong knowledge of ELV systems across the full lifecycle: engineering, implementation, testing, commissioning, and system integration.• Hands-on experience with structured cabling, IP networking, fiber optics, and data center infrastructure.• Working knowledge of VMS/CCTV, access control, security systems, video analytics platforms, and IoT architectures.• Ability to interpret and validate engineering drawings, specifications, and testing procedures.• Proficiency in Auto CAD, Microsoft Office, and project management tools such as MS Project or Primavera.<br>Core Competencies• Technical Leadership• Engineering & Implementation Oversight• Project Coordination• Team Management• Problem Solving & Troubleshooting• Client & Stakeholder Management• Communication & Presentation Skills• Time Management• Decision Making• Quality & Safety Focus

Manara School’s Mission Manara School provides exceptional students with a world-class education based on ethics, academics, and diversity. We expect our students to become the passionate leaders required to shape a more prosperous and equitable world.<br>About Manara School Manara School started its first year of operation in the Fall of 2023, with its inaugural class of 2028. The school is expected to grow to 500 students. As a co-educational residential school, with a mission to provide exceptional students with a world-class education based on ethics, academics, and diversity, Manara continues to build its organizational systems and infrastructure.<br>Reporting to: IT Manager<br>Job Responsibilties:<br>1. Senior Helpdesk and User Support Receive, log, prioritize, troubleshoot, resolve, and follow up daily helpdesk tickets from academic, administrative, dormitory, and operational users. Provide the full range of direct user support, covering both routine service requests and more complex technical incidents. Troubleshoot Windows and Chrome OS devices, printers, interactive displays, classroom technology, audiovisual equipment, network access, email, accounts, and supported applications. Create and maintain user accounts, email accounts, groups, permissions, shared resources, and access assignments according to approved procedures. Prepare, configure, deploy, collect, and maintain laptops, desktops, Chromebooks, peripherals, and other assigned equipment. Provide classroom support, including interactive screens, projectors, presentation equipment, student devices, and connectivity issues. Support the installation, testing, and basic troubleshooting of access points, cameras, printers, telephones, access-control devices, and related equipment. Own tickets from diagnosis through resolution, document actions clearly, and communicate progress and expected resolution times to users. Support onboarding, offboarding, device preparation, account access, permissions, and technology orientation. Maintain the helpdesk knowledge base, standard troubleshooting guides, asset records, and accurate ticket classifications. Identify recurring incidents, conduct root-cause analysis, and recommend permanent corrective actions. Support school events, examinations, meetings, and other critical activities requiring reliable technology services.<br>2. Systems, Network and Infrastructure Administration Administer and monitor Windows servers, virtualization platforms, storage, backups, endpoint services, and other assigned infrastructure. Support LAN, WAN, VLAN, Wi-Fi, switching, routing, DHCP, DNS, internet connectivity, and network access under the architecture and security standards approved by the IT Manager. Configure, monitor, troubleshoot, and maintain assigned Cisco networking and telephony systems, Aruba switches and wireless infrastructure, and Forti Gate firewall and security services. Monitor infrastructure availability, capacity, performance, alerts, and logs; respond to incidents and escalate critical risks immediately. Perform approved system updates, patching, configuration changes, preventive maintenance, and lifecycle tasks with documented change and rollback plans. Administer user identities, groups, permissions, shared resources, and access controls according to approved procedures and least-privilege principles. Administer and monitor Kaspersky endpoint protection and EDR services, including policy deployment, updates, alerts, investigations, remediation actions, and reporting. Maintain backup schedules, verify backup success, perform authorized restoration tests, and support disaster-recovery readiness. Maintain technical documentation including diagrams, IP/VLAN records, configurations, inventories, warranties, licenses, and recovery procedures.3. Cloud and Business Applications Support Provide technical administration and advanced support for Google Workspace, the SIS/LMS environment, Odoo ERP, HEIApply, and other school platforms assigned by the IT Manager. Troubleshoot application access, permissions, workflows, data exchange, integrations, and user-reported errors; coordinate with vendors when escalation is required. Support approved configurations, upgrades, testing, automation, reports, and system-improvement initiatives. Assist users with application adoption and provide short training sessions or user guides when needed. Protect data confidentiality and apply role-based access controls across academic, HR, finance, admissions, and operational systems.4. Cybersecurity and Operational Controls Apply approved security policies, hardening standards, patching requirements, MFA, endpoint protection, and access-control procedures. Monitor security alerts and unusual activity, preserve relevant evidence, and report suspected incidents immediately to the IT Manager. Support vulnerability remediation, access reviews, backup verification, audit requests, and cybersecurity awareness activities. Maintain confidentiality of student, employee, financial, admissions, and operational information. Follow change-management procedures and obtain authorization before making changes that may affect service availability or security.5. Projects, Vendors and Team Support Participate in infrastructure, systems, classroom technology, surveillance, access-control, telephony, and application projects as assigned. Coordinate technical visits and follow up vendor tickets, installations, testing, and handover documentation while keeping the IT Manager informed. Support technical evaluation and proof-of-concept activities; provide evidence-based recommendations without committing the school commercially. Guide junior/helpdesk staff, share technical knowledge, review escalations, and promote consistent service standards. Provide planned coverage during absences or peak periods and respond to critical incidents according to the school’s approved support arrangements. Qualifications and Experience Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related discipline; equivalent relevant experience may be considered. At least 4 years of relevant IT experience combining hands-on helpdesk support with systems and network administration. Demonstrated experience with Windows administration, identity and access management, TCP/IP networking, Wi-Fi, switching, DHCP, DNS, backup, endpoint management, and security operations. Hands-on experience with Cisco networking or telephony, Aruba switching and wireless, Forti Gate firewalls, and Kaspersky endpoint protection/EDR is strongly preferred. Experience supporting cloud productivity platforms; Google Workspace experience is strongly preferred. CCNA, ITIL, Aruba/HPE and a relevant Fortinet/Forti Gate certification are preferred.

<p><h4>Who we are</h4> <p><strong>VOIS (Vodafone Intelligent Solutions)</strong> is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking a network operations specialist to provide subject-matter expertise across network and security technologies within corporate IP infrastructure build and operational environments. The role will support complex network projects, technical escalations, infrastructure performance, service continuity and the transition of new services into operations. The successful candidate will collaborate with demand, solution design, information security, service management, technical support and vendor teams to deliver secure, resilient and cost-effective network services.</p> <h4>What you’ll do</h4> <ul> <li>Serve as a subject-matter expert for network and security technologies across infrastructure build and operational functions.</li> <li>Manage technical support activities and resolve complex network and security escalations.</li> <li>Lead delivery activities for critical network infrastructure projects, solutions and services.</li> <li>Provide on-site support for data centres, disaster recovery locations and other sites during incidents, change requests and planned technical activities.</li> <li>Contribute technical input during the early design stage, including operational requirements, technology compatibility and bills of quantities.</li> <li>Work with solution and design teams to support deployment, integration, testing, user acceptance testing and transition into network operations.</li> <li>Maintain accurate technical and operational documentation throughout service transitions.</li> <li>Assess infrastructure, processes and operational performance to identify continual service improvement and automation opportunities.</li> <li>Maintain resilient and secure infrastructure covering web and cloud proxies, load balancers, firewalls, virtual private networks and associated security platforms.</li> <li>Support secure authentication capabilities, including network access control, certificate deployment and port-based network access.</li> <li>Maintain routing, switching and data-centre networking technologies, including BGP, OSPF, MPLS, redundancy protocols, spanning-tree technologies, link aggregation and quality of service.</li> <li>Use monitoring, traffic analysis and troubleshooting tools to investigate network performance and security issues.</li> <li>Proactively monitor system performance and availability and implement corrective actions to improve service levels.</li> <li>Conduct capacity planning and support availability, event and continuity management to maintain reliable network services.</li> <li>Maintain backup, restoration and disaster recovery procedures.</li> <li>Develop standard operating procedures, automate repeatable activities and keep knowledge-management content current.</li> <li>Collaborate with service management, information security and technical support teams on investigations, service improvement plans and audit remediation.</li> <li>Coordinate security-device hardening with technical experts, vendors and original equipment manufacturers.</li> <li>Work within established configuration, change and IT service management processes.</li> <li>Coordinate operational and information-security activity calendars, audits, documentation and closure of identified gaps.</li> <li>Share knowledge and support capability development within the team.</li> </ul> <h4>Who you are</h4> <ul> <li>You have 2-5 years of experience in network and security technologies, including substantial knowledge of IP architecture.</li> <li>You possess strong practical knowledge of IP network security and related technologies.</li> <li>You have experience with network security technologies such as Infoblox, web and cloud proxies, F5 LTM or GTM, Fortinet, Cisco ASA, Cisco VPN or comparable platforms.</li> <li>You understand enterprise routing, switching and wireless technologies.</li> <li>You have supported major security architectures and complex project transitions.</li> <li>You can work independently while collaborating effectively with cross-functional teams, customers, vendors and technical partners.</li> <li>You understand ITIL or IT service management principles and can work within configuration and change-management controls.</li> <li>You hold a technical qualification such as a BE, BTech, BSc, MSc in IT, or another science-related degree.</li> <li>You hold a Cisco Professional or Expert certification. Relevant certifications may include CCNP, CCSP, CCIE or an equivalent qualification.</li> <li>Certifications or practical experience relating to Fortinet, firewalls, proxies, F5 technologies or ITIL would be advantageous.</li> <li>You demonstrate analytical, presentation and communication skills.</li> <li>You can prioritise effectively and adapt to rapidly changing operational requirements.</li> <li>You can provide on-site support when required.</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Opportunities to work across enterprise network operations, network security and corporate IP infrastructure.</li> <li>Involvement in complex network projects from early design through deployment, testing and operational transition.</li> <li>Exposure to a broad technology landscape, including routing, switching, wireless networking, load balancing, firewalls, proxies and secure authentication.</li> <li>Opportunities to collaborate with solution design, information security, service management, technical support, vendors and original equipment manufacturers.</li> <li>Practical experience in service improvement, infrastructure automation, capacity planning, availability management and disaster recovery.</li> <li>Opportunities to share technical knowledge and contribute to capability development across the team.</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced management and troubleshooting of enterprise IP networks and security infrastructure.</li> <li>Deployment and operational transition of complex network and security solutions.</li> <li>Network performance, availability and capacity analysis.</li> <li>Security monitoring, infrastructure hardening and audit remediation.</li> <li>Service continuity, backup, restoration and disaster recovery planning.</li> <li>Standard operating procedure development and operational automation.</li> <li>Cross-functional delivery across design, testing, integration and service transition.</li> <li>Application of ITIL and IT service management practices within network operations.</li> <li>Technical stakeholder management across customers, internal teams and external technology partners.</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

About Konecta Konecta is a global leader in Customer Experience (CX) and Business Process Outsourcing (BPO), providing digital transformation, technology, and customer management solutions to leading organizations worldwide. With a strong international presence, Konecta combines technology, data, AI, and human expertise to deliver innovative and scalable solutions for its clients.<br>Hands‑On Fortinet, Palo Alto, Cisco — Network Policies, VPN, Routing, Daily Operations, Security & PCI Compliance Position Overview The Network & Security Engineer supports daily network and security operations across MEA sites. The role requires 1–3 years of hands‑on experience with Fortinet, Palo Alto, and Cisco technologies, including firewall configuration, VPN management, routing, network policies, PCI audit support, and security monitoring. The engineer will handle daily troubleshooting, new site connectivity, and operational monitoring while following IT governance and compliance standards.<br>Key Responsibilities1. Firewall & Security Administration Configure, manage, and troubleshoot Fortinet Forti Gate, Palo Alto, and Cisco ASA/Firepower firewalls. Apply and maintain network security policies, NAT rules, ACLs, segmentation rules, and internet filtering. Configure and monitor IPsec VPN tunnels, SSL VPN, and remote access gateways. Review firewall logs, identify anomalies, and escalate critical security events. Support HA cluster monitoring, failover testing, and firmware updates<br>2. Network Operations & Routing Configure and troubleshoot routing (static routes, policy‑based routing, inter‑VLAN routing). Support daily network operations across MEA offices (LAN/WAN/Wi‑Fi). Perform switch configuration (Cisco/Meraki/Fortinet), VLAN creation, trunking, and port security. Monitor network performance, bandwidth usage, and device health. Assist in network upgrades, patching, and hardware replacements.<br>3. New Sites & New Connections Support deployment of new office sites, including:Firewall setup Routing configuration VPN connectivity Network segmentation Switch and Wi‑Fi setup Coordinate with ISPs for new circuits, IP assignments, and connectivity testing. Validate network readiness and ensure compliance with corporate standards.<br>4. VPN & Remote Access Support Configure and support:Fortinet SSL VPNFortinet IPsec tunnels Palo Alto Global Protect Cisco Any Connect Troubleshoot user VPN access issues and authentication failures. Monitor VPN stability and performance for remote teams.<br>5. Daily Network Troubleshooting Respond to daily network incidents (connectivity issues, latency, packet loss, routing failures). Troubleshoot firewall blocks, policy mismatches, and NAT issues. Resolve switch port issues, DHCP conflicts, and Wi‑Fi connectivity problems. Escalate complex incidents to senior engineers when required.<br>6. Daily Security Activities Monitor firewall security logs for anomalies, blocked traffic, and suspicious patterns. Review alerts from firewalls, SIEM tools, endpoint security platforms, and monitoring dashboards. Validate that critical security policies (internet filtering, access rules, VPN policies) are functioning correctly. Check IPsec/SSL VPN tunnels for uptime, stability, and unusual authentication attempts. Perform daily health checks on firewalls, switches, and network devices (CPU, memory, sessions, link status). Track and respond to security incidents such as unauthorized access attempts or abnormal traffic. Support vulnerability remediation (patching, rule updates, configuration hardening). Maintain daily security documentation (incident logs, rule changes, checklists).<br>7. PCI Compliance, Audits & Scanning Support PCI DSS audit activities, including evidence collection and remediation tasks. Review and respond to PCI vulnerability scans, firewall scans, and penetration test findings. Validate that firewall rules, segmentation, and access controls meet PCI requirements. Ensure secure configuration of network devices in PCI‑scoped environments. Track remediation of PCI findings and coordinate with senior engineers and security teams. Maintain documentation required for PCI audits (network diagrams, rule sets, change logs). Support continuous compliance monitoring and ensure adherence to corporate security standards.<br>8. Documentation & Governance Maintain updated network diagrams, firewall rule documentation, and change logs. Follow IT governance processes for change management and incident reporting. Ensure compliance with corporate security standards, audit requirements, and PCI DSS controls. Document configurations, SOPs, and troubleshooting steps.<br>Qualifications & Experience1–3 years of hands‑on experience in network or security engineering. Strong practical experience with Fortinet Forti Gate configuration and troubleshooting. Experience with Palo Alto (policies, NAT, VPN, Global Protect). Experience with Cisco ASA/Firepower or Cisco networking devices. Solid understanding of routing, VLANs, NAT, VPNs, network policies, and segmentation. Experience supporting daily network operations and troubleshooting. Exposure to PCI DSS, vulnerability scanning, or audit processes is a plus. Familiarity with ITIL processes and ticketing systems.<br>Preferred Certifications Fortinet NSE 3–4 (strongly preferred) Palo Alto PCCSA / PCNSACisco CCNAITIL Foundation (optional) Security+ or similar is a plus Any PCI‑related training or certification is beneficial<br>Soft Skills Strong troubleshooting mindset High attention to detail and accuracy Good communication and teamwork skills Ability to follow procedures and escalate when needed Customer‑focused and proactive attitude Willingness to learn advanced network and security concepts

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Publication date :</strong> Jul 16, 2026, 12:00AM</p><br><br><p>Contract duration : </p><br><br>Orange Business is here!<br>About us<p>Join us at Orange Business!</p><br><br><p>We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.</p><br><br><p>Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.</p><br><br>About the role<span>Escalation Manager – Job Description</span><span>Key Responsibilities</span><ul><li><span>Lead the end-to-end management of high-priority incidents and customer escalations, ensuring timely resolution while minimizing business impact and meeting agreed SLAs.</span></li><li><span>Act as the primary escalation point between customers, support teams, engineering teams, vendors, and management throughout the incident lifecycle.</span></li><li><span>Coordinate and manage cross-functional technical teams, assigning priorities, tracking progress, removing blockers, and ensuring accountability for resolution activities.</span></li><li><span>Oversee daily escalation operations, ensuring incidents are prioritized appropriately and resources are allocated effectively based on business criticality.</span></li><li><span>Manage stakeholder communications by providing timely status updates, executive summaries, risk assessments, and post-incident reports.</span></li><li><span>Monitor team performance, escalation trends, and operational KPIs, identifying opportunities to improve service quality, response times, and customer satisfaction.</span></li><li><span>Conduct regular service review meetings with internal teams and customers to discuss recurring issues, improvement plans, and operational performance.</span></li><li><span>Mentor and support Level 1 and Level 2 engineers by providing technical guidance, knowledge sharing, and coaching on incident management best practices.</span></li><li><span>Collaborate with Service Delivery Managers, Project Managers, and Technical Leads to ensure smooth execution of operational activities, changes, upgrades, and migrations.</span></li><li><span>Develop and maintain escalation procedures, operational runbooks, knowledge articles, and documentation to improve team efficiency and service consistency.</span></li><li><span>Support resource planning, shift coordination, workload balancing, and operational readiness during maintenance windows and critical business periods.</span></li><li><span>Identify process gaps and lead continuous service improvement initiatives to enhance operational excellence and reduce recurring incidents.</span></li></ul><br>About you<p>Educational Qualifications:</p><br><br><p>-B.Sc. degree in Computer Science, communications or electronics engineering<br>-Certification at any of the following :<br>-CCNA, CCNP Collaboration</p><br><br><br><p>Professional Requirements:</p><br><br><br><p>-At least 4 years of professional experience<br>-At least 3 years of IT/Voice technical experience<br>-Excellent knowledge of security and network concepts<br>-SIP knowledge</p><br><br><p>You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.</p><br><br>What we offer<p><strong>• Global Opportunities:</strong> Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.<br><strong>• Flexible Work Environment:</strong> Flexible working hours and possibility to combine work from office and home (hybrid ways of working).<br><strong>• Professional Development:</strong> training programs and upskilling/re-skilling opportunities.<br><strong>• Career Growth:</strong> Internal growth and mobility opportunities within Orange.<br><strong>• Caring and Daring Culture:</strong> Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.<br><strong>• Reward Programs:</strong> Employee Referral Program, Change Maker Awards.</p><br><br>Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.<p> At Orange, only your skills matter. </p><br><br> <p> Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have. </p><br><br><br> </div>

We're Hiring: IT Service Desk We're looking for experienced IT Service Desk professionals to join our team!<br>Requirements:• 2–5 years of experience in an IT Service Desk or IT Support environment• English level: B1 or above• Bachelor's degree.• Windows Operating Systems and desktop support• Active Directory (AD)• Azure Entra ID• Microsoft 365• Intune• Tanium• Familiarity with IT ticketing systems and incident management• Experience in enterprise IT environments• ITIL knowledge and relevant certifications (Comp TIA A+, Network+, Microsoft, or CCNA) are a plus<br>Key Responsibilities:• Provide first-line technical support via phone and email• Troubleshoot hardware, software, and user access issues• Manage and resolve incidents through the ticketing system• Escalate complex issues when needed• Support Active Directory user accounts, security groups, and access management• Document resolutions and maintain accurate ticket records• Ensure SLA compliance and deliver excellent end-user support<br>Location: Katameya, Cairo

<p><p>Join us<br>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose</h4> <p>To plan, design, and implement fixed and mobile gateways networks according to Vodafone group guidelines and technology best practice.<br> Handle advanced implementation tasks including design and configuration.<br> Review team configuration changes to ensure successful implementation to network changes with minimum impact.<br> Risk assessment for new fixed network changes and interact with technology change management to discuss in weekly CAB.<br> Interact with decision support team to handle fixed networks business case.<br> Drive the scaling of Vodafone IP/MPLS fixed network design for access, aggregation, and core layers to meet the demand of our customers.<br> Provide designs and solutions for Vodafone domestic and international enterprise customers (daily designs, handovers, and validations), bringing those designs from concept to production.<br> VPOP new design and supporting critical migration issues (from old to current VPOP setup).<br> Provide high-level design (HLD) and low-level design (LLD) documents for enterprise customers with various access solutions and media types including fibre, copper, and wireless (EoSDH, GPON, ATM, EFM, microwave, WiMAX, and WiFi).<br> Ensuring best design, interoperability, and enhancement of Vodafone broadband network which includes different vendors and different models within the vendor (i.e., Cisco ASR 9k, 1K, ASR920, GSR 12K, Catalyst Switches 2960, 2960x, ME 3400 & 3600, Huawei ATN 910I, ATN950B, Nokia BNG 7750SR).</p> <h4>Key accountabilities & decision ownership</h4> <ul> <li>Develop and implement new services, technologies, studies, and mega projects in Vodafone network (i.e., IPv6, small cells, CGNAT, SDN, SDWAN, super Wi-Fi, Nokia FWA, BNG changes to meet external security requirements, ADSL fraud cases, STUN routing, enterprise anti-DDoS, enterprise SIP trunk, Amazon peering, EG-IX, WTTx).</li> <li>Network enhancement, renovation, network nodes scaling, assessment, and implementation to provide the best network availability and scalability (i.e., high-capacity cards study and implementations, new software versions to support new features, special customer requests like IPv4 and IPv6 full routing tables receiving).</li> <li>Select and test different new hardware (routers, switches, etc.) and software according to network modernization and to meet our customer’s requirements.</li> <li>Act as a reference point for presales, planning, implementation, and operation teams to offer smooth end-to-end service flow.</li> <li>Handle advanced technical part in fixed network (RFI and RFQ) and risk assessment for new fixed network changes and interact with technology change management to discuss in weekly CAB.</li> <li>Make sure that design of fixed network is meeting all Vodafone group guidelines and technology best practice.</li> <li>Review network design (periodically or due to escalated complaints from operation teams), highlight issues and implement fixes.</li> <li>FNIs and lab testing for all network layers upgrades, new services, security guidelines.</li> <li>Handling security stream requests (hardening and vulnerabilities – scan every 2 months); validating and evaluating requests, vendor consulting, lab testing, and FNIs on all network layers (per vendor).</li> <li>Introduce innovative ideas and new products and services to enrich Vodafone wallet for enterprise and consumer business in cooperation with commercial team.</li> <li>Drive the end-to-end architecture for the new products and services for Vodafone Egypt’s enterprise and consumer business, and support in shortening its go-to-market time and beating the competition.</li> <li>Being up to date with the latest technologies in the fixed domain and keeping fixed transport networks team up to date with latest strategic trends in enterprise fixed domain.</li> </ul> <h4>Core competencies, knowledge, and experience</h4> <ul> <li>Experience in deployment, implementation, and managing network devices such as Cisco, Juniper, Huawei, and Nokia.</li> <li>Preferred experience in F5 load balancers configuration.</li> <li>More than 5 years’ experience in IP technology and network field.</li> <li>Experience in hardware specs (Cisco, Juniper, Huawei, and Nokia).</li> <li>Experience in IGWs mobile, fixed, and ON.</li> <li>Experience in data roaming gateways setup and GRX providers NNIs.</li> <li>Experience in GPON/XGPON setup (HLD and LLD) technology.</li> <li>Familiarity with different vendors syntax (Cisco IOS, Cisco IOS-XR, Junos, Nokia OS).</li> <li>Experience in designing (HLD/LLD) over different networks (fixed, mobile, etc.) and customer design.</li> <li>Must have technical/professional qualifications:<br> Minimum 5 years of relevant IP network experience.<br> CCIE SP and/or CCIE R/S certified is highly recommended.<br> Previous experience in telecom nodes IP design.</li> </ul> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds, and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued, and included.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Who we are</b> <br></span><p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. <br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. <br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. <br>#VOIS #BeUnrivalled #CreateTheFuture</p><br><br><br><b>About this Role</b> <br>We are seeking a Network Operations Specialist to provide subject-matter expertise across network and security technologies within corporate IP infrastructure build and operational environments. The role will support complex network projects, technical escalations, infrastructure performance, service continuity and the transition of new services into operations. The successful candidate will collaborate with demand, solution design, information security, service management, technical support and vendor teams to deliver secure, resilient and cost-effective network services.<br><br><br><b>What you’ll do</b> <br><ul> <li>Serve as a subject-matter expert for network and security technologies across infrastructure build and operational functions.</li> <li>Manage technical support activities and resolve complex network and security escalations.</li> <li>Lead delivery activities for critical network infrastructure projects, solutions and services.</li> <li>Provide on-site support for data centres, disaster recovery locations and other sites during incidents, change requests and planned technical activities.</li> <li>Contribute technical input during the early design stage, including operational requirements, technology compatibility and bills of quantities.</li> <li>Work with solution and design teams to support deployment, integration, testing, user acceptance testing and transition into network operations.</li> <li>Maintain accurate technical and operational documentation throughout service transitions.</li> <li>Assess infrastructure, processes and operational performance to identify continual service improvement and automation opportunities.</li> <li>Maintain resilient and secure infrastructure covering web and cloud proxies, load balancers, firewalls, virtual private networks and associated security platforms.</li> <li>Support secure authentication capabilities, including network access control, certificate deployment and port-based network access.</li> <li>Maintain routing, switching and data-centre networking technologies, including BGP, OSPF, MPLS, redundancy protocols, spanning-tree technologies, link aggregation and quality of service.</li> <li>Use monitoring, traffic analysis and troubleshooting tools to investigate network performance and security issues.</li> <li>Proactively monitor system performance and availability and implement corrective actions to improve service levels.</li> <li>Conduct capacity planning and support availability, event and continuity management to maintain reliable network services.</li> <li>Maintain backup, restoration and disaster recovery procedures.</li> <li>Develop standard operating procedures, automate repeatable activities and keep knowledge-management content current.</li> <li>Collaborate with service management, information security and technical support teams on investigations, service improvement plans and audit remediation.</li> <li>Coordinate security-device hardening with technical experts, vendors and original equipment manufacturers.</li> <li>Work within established configuration, change and IT service management processes.</li> <li>Coordinate operational and information-security activity calendars, audits, documentation and closure of identified gaps.</li> <li>Share knowledge and support capability development within the team.</li> </ul><br><br><b>Who you are</b> <br><ul> <li>You have 2-5 years of experience in network and security technologies, including substantial knowledge of IP architecture.</li> <li>You possess strong practical knowledge of IP network security and related technologies.</li> <li>You have experience with network security technologies such as Infoblox, web and cloud proxies, F5 LTM or GTM, Fortinet, Cisco ASA, Cisco VPN or comparable platforms.</li> <li>You understand enterprise routing, switching and wireless technologies.</li> <li>You have supported major security architectures and complex project transitions.</li> <li>You can work independently while collaborating effectively with cross-functional teams, customers, vendors and technical partners.</li> <li>You understand ITIL or IT service management principles and can work within configuration and change-management controls.</li> <li>You hold a technical qualification such as a BE, BTech, BSc, MSc in IT, or another science-related degree.</li> <li>You hold a Cisco Professional or Expert certification. Relevant certifications may include CCNP, CCSP, CCIE or an equivalent qualification.</li> <li>Certifications or practical experience relating to Fortinet, firewalls, proxies, F5 technologies or ITIL would be advantageous.</li> <li>You demonstrate analytical, presentation and communication skills.</li> <li>You can prioritise effectively and adapt to rapidly changing operational requirements.</li> <li>You can provide on-site support when required.</li> </ul><br><br><b>Not a perfect fit?</b> <br><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><br><br><br><b>What's in it for you</b> <br><ul> <li>Opportunities to work across enterprise network operations, network security and corporate IP infrastructure.</li> <li>Involvement in complex network projects from early design through deployment, testing and operational transition.</li> <li>Exposure to a broad technology landscape, including routing, switching, wireless networking, load balancing, firewalls, proxies and secure authentication.</li> <li>Opportunities to collaborate with solution design, information security, service management, technical support, vendors and original equipment manufacturers.</li> <li>Practical experience in service improvement, infrastructure automation, capacity planning, availability management and disaster recovery.</li> <li>Opportunities to share technical knowledge and contribute to capability development across the team.</li> </ul><br><br><b>What skills you will learn</b> <br><ul> <li>Advanced management and troubleshooting of enterprise IP networks and security infrastructure.</li> <li>Deployment and operational transition of complex network and security solutions.</li> <li>Network performance, availability and capacity analysis.</li> <li>Security monitoring, infrastructure hardening and audit remediation.</li> <li>Service continuity, backup, restoration and disaster recovery planning.</li> <li>Standard operating procedure development and operational automation.</li> <li>Cross-functional delivery across design, testing, integration and service transition.</li> <li>Application of ITIL and IT service management practices within network operations.</li> <li>Technical stakeholder management across customers, internal teams and external technology partners.</li> </ul><br><br><b>VOIS Equal Opportunity Employer Commitment</b> <br><p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.&nbsp;</p><br><br><br><b>Join Us</b> <br><p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. <br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. <br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p><br><br><br><b>Alert </b> <br><p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. <br>#JDEnhancedByTARA</p><br><br><br><b>Follow us on social media and #StayConnected</b> <br><ul> <li>LinkedIn: https://www.linkedin.com/company/vois/</li> <li>Facebook: https://www.facebook.com/voisglobal</li> <li>Instagram: https://www.instagram.com/voisglobal/</li> <li>You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2</li> </ul><br><br><br> </div>

We’re Hiring | IT Infrastructure Sales Executive Qenawy Tech Services is looking for a results-driven IT Infrastructure Sales Executive to join our Sales team.<br>We are looking for someone with strong experience in B2B technology sales, a solid understanding of IT infrastructure solutions, and the ability to turn customer requirements into the right technical and commercial solutions.<br>*Key Responsibilities*<br>* Identify and develop new B2B sales opportunities.* Generate and manage leads through different channels.* Understand customer requirements and recommend suitable IT solutions.* Sell and promote Servers, Networking, Security, and IT Infrastructure solutions.* Build and maintain strong relationships with decision-makers and corporate clients.* Prepare quotations, negotiate with clients, and close deals.* Follow up on opportunities throughout the complete sales cycle.<br>*Requirements*<br>* 2+ years of experience in IT / Technology / B2B Sales.* Experience selling Servers, Networking, IT Infrastructure, Security, or IP Telephony.* Strong communication, negotiation, and closing skills.* Experience dealing with corporate clients and decision-makers.* Good English communication skills.* Relevant certifications (CCNA, Huawei, Dell, HPE, Fortinet, etc.) are a plus.* Bachelor’s degree in IT, Computer Science, Engineering, or related field is preferred.<br>*What We Offer*<br>* Competitive salary + commission* Performance-based incentives* Professional growth opportunities* Opportunity to work with leading IT infrastructure technologies<br>????Location: Cairo, Egypt???? Employment Type: Full-time<br>If you have the experience and skills we are looking for, we would love to hear from you.<br>*Apply now and join Qenawy Tech Services*

Employer Overview A national cloud computing platform was launched to serve the oil, gas, and mineral resources sector. The platform provides an integrated work environment across software, platform, and infrastructure, offering multi-tenancy, collaboration, and sector-wide connectivity. It drives digital transformation, operational efficiency, cybersecurity, and scalability across the industry.<br>Job Summary We are looking for a Head of Cloud Infrastructure & Private Cloud Operations to lead the strategy, architecture, and operations of a large-scale private cloud environment. This role will oversee five core domains: Private Cloud, Server & Storage, Networking, Security Infrastructure, and Cybersecurity, ensuring a secure, scalable, and highly available platform while leading multidisciplinary engineering teams.<br>Key Responsibilities Define and execute the Private Cloud strategy, architecture, and technology roadmap. Lead the design, implementation, and operations of enterprise cloud infrastructure. Oversee Private Cloud, Server & Storage, Networking, Security Infrastructure, and Cybersecurity functions. Ensure high availability, disaster recovery readiness, security compliance, and SLA achievement. Drive infrastructure modernization, automation, and operational excellence. Lead and develop infrastructure engineering and operations teams. Manage technology vendors, budgets, and strategic initiatives.<br>Minimum Requirements Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.15–20 years of experience in enterprise IT infrastructure, cloud, or data center environments. Minimum 5–8 years in leadership roles managing large-scale infrastructure platforms. Proven experience in private cloud, multi-site data centers, and enterprise infrastructure environments.<br>Technical Skills Private Cloud (Open Shift, Kubernetes) Server & Storage Infrastructure Virtualization Technologies (Nutanix AHV / VMware) Data Center Networking (Cisco ACI, BGP, MPLS) Enterprise Storage & Backup (Pure Storage, Veeam) Security Infrastructure & Zero Trust Architecture Cybersecurity Governance & Infrastructure Security Monitoring, Automation, and Dev Ops Practices Leadership & Team Management Strategic Thinking Stakeholder & Vendor Management Decision Making Communication & Problem Solving<br>Preferred Certifications CCIE (Data Center or Service Provider) Red Hat Open Shift / Kubernetes Nutanix NCPFortinet NSEITIL or TOGAF

<span><span><span><div><span><span><span><div><span><span><span><div><span><span><span><br> <div> <b> <span> <span>Required Skills <span> <span> <br> <div> <b> <span> <span>Technical Skills <span> <br> <div> <span> <span>Strong experience with Cisco networking technologies (Catalyst 9300/9500, Nexus 9000, C8300 Routers). <span> <br> <div> <span> <span>Hands-on experience managing Palo Alto and Fortinet firewalls. <span> <br> <div> <span> <span>Solid understanding of LAN, WAN, MPLS, VPN, TCP/IP, VLANs, STP, OSPF, BGP, and routing protocols. <span> <br> <div> <span> <span>Experience administering Cisco Wireless Controllers (9800 WLC) and Access Points. <span> <br> <div> <span> <span>Experience with Cisco Catalyst Center or similar network monitoring solutions. <span> <br> <div> <span> <span>Knowledge of network security best practices and firewall policy management. <span> <br> <div> <span> <span>Ability to troubleshoot complex network connectivity and performance issues. <span> <br> <div> <span> <span>Experience with high availability (HA), redundancy, and disaster recovery concepts. <span> <br> <div> <span> <span>Familiarity with enterprise monitoring and logging tools. <span> <br> <div> <b> <span> <span>Soft Skills <span> <br> <div> <span> <span>Strong analytical and troubleshooting skills. <span> <br> <div> <span> <span>Excellent communication and documentation skills (Arabic and English). <span> <br> <div> <span> <span>Ability to work independently in a remote environment. <span> <br> <div> <span> <span>Strong vendor management and coordination skills. <span> <br> <div> <span> <span>Customer-focused with excellent problem-solving abilities. <span> <br> <div> <span> <span>Ability to balance Client requirements with the outsourcing company's internal processes. <br> <br> <span> Requirements <div> <b> <span>Qualifications <br> <div> <span> <br> <div> <span>Bachelor's degree in Computer Science, Information Technology, or a related field. <span> <br> <div> <span>4u20135 years of enterprise networking experience. <span> <br> <div> <span>CCNP Enterprise certification preferred. <span> <br> <div> <span>Palo Alto PCNSA/PCNSE or Fortinet NSE certification is an advantage. <br> <div> <span>u200b <span> <br> <div> <span> <b>Additional Notes u2013 Outsourcing Model <span> <br> <div> <span>Availability to work on a shift basis may be required depending on the Client's operational needs. <span> <br> <div> <span>Signing a Client-specific Non-Disclosure Agreement (NDA) is required in addition to the contract with the <span> <br> <div> <span>outsourcing company. <span> <br> <div> <span>Performance is evaluated jointly and periodically by both the outsourcing company and the Client <span> <br> <div> <br> <br>","Work_Experience":"5-7 years","</div></span></span></div></span></span></div></span></span></div></span></span></div></span></b></span></div></span></span></div></span></div></span></span></div></span></span></div></span></span></div></span></div></span></b></div></span></span></span></div></span></span></span></div></span></span></span></div></span></span></span></div></span></span></span></div></span></span></span></div></span></span></span></b></div></span></span></span></div></span></span></span></div></span></span></span></div></span></span></span></div></span></span></span></div></span></span></span></div></span></span></span></div></span></span></span></div></span></span></span></div></span></span></span></b></div></span></span></span></span></b></div></span></span></span></div></span></span></span></div></span></span></span></div></span></span></span>