Call Center Jobs in Egypt

Company Description Geyushi Automotive Industry has been a key player in Egypt’s automotive sector , with a long-standing focus on innovation, quality, and industrial excellence. The company operates a state-of-the-art manufacturing facility in the 10th of Ramadan City, producing around 1,500 buses annually, including eco-friendly models that support a more sustainable future. An advanced research and development unit drives locally inspired designs that meet and exceed global standards. With over 60% of components sourced locally, Geyushi supports national growth and showcases Egyptian manufacturing capabilities. Team members join a growing organization that is redefining the automotive landscape in Egypt and beyond. Role Description This is a full-time, on-site Call Center Representative role based in Nasr City. The Call Center Representative will handle inbound and outbound calls, respond to customer inquiries, and provide accurate information about products, services, and after-sales support. The role involves logging and updating customer interactions in the system, following up on open cases, and ensuring timely resolution of issues. The representative will work closely with internal teams to escalate complex requests, maintain high service standards, and contribute to customer satisfaction and retention. The position also requires adhering to call center scripts and policies while identifying opportunities to improve the customer experience. Qualifications Strong customer service and customer support skills, with a focus on maintaining high customer satisfaction. Excellent interpersonal skills and clear, professional verbal and written communication abilities. Solid computer literacy, including familiarity with call center software, CRM systems, and basic office applications. Previous experience in a call center or customer-facing role in automotive or related industries is an advantage. Ability to work on-site full time in Nasr City, manage high call volumes, and handle challenging situations calmly and professionally. Proficiency in Arabic and good command of English; additional languages are a plus. High school diploma or equivalent required; further education in business, communications, or a related field is beneficial.

Company Description Proleaders Company - شركة نخبة القادة delivers innovative and effective training solutions for organizations and individuals, with a focus on empowering people and advancing their skills for the modern job market. The company designs tailored training programs that support both professional and educational goals of learners. Its team consists of experienced professional trainers across diverse fields who provide knowledge and skill-building in interactive and inspiring ways. Proleaders offers a wide range of language, administrative, and technical programs that rely on up-to-date educational methods and practical application. The company is committed to high-quality training, continuous improvement, and meeting client needs in a professional and results-oriented manner.<br>Role Description This is a full-time, on-site Call Center Representative role based in Giza. The Call Center Representative will handle inbound and outbound calls, respond to inquiries about training programs, and provide clear information on schedules, registration, and services. The role includes resolving customer concerns, documenting interactions in the system, and following up to ensure customer satisfaction. The representative will update customer records, use computer-based tools to track requests, and coordinate with internal teams to address issues efficiently. Daily responsibilities also include adhering to call center guidelines, meeting performance targets, and maintaining a professional and respectful communication style with all callers.<br>Qualifications<br> Customer service skills, including experience as Customer Service Representatives and focus on Customer Satisfaction. Strong Interpersonal Skills with the ability to communicate clearly, listen actively, and build rapport with diverse customers. Customer Support capabilities, including handling inquiries, resolving issues, and managing follow-ups. Computer Literacy, with comfort using call center software, CRM systems, email, and basic office applications. Excellent spoken and written communication in Arabic; proficiency in English is an advantage. Ability to work on-site in Giza, manage high call volumes, and maintain accuracy under pressure. Previous experience in call centers, training services, or education-related customer support is preferred. High school diploma or higher education in business, communications, or a related field is beneficial.

We Are Hiring | Call Center Representatives – Bank Account<br>We are currently hiring Call Center Representatives to join our growing team at Smart Village.<br>Job Details:• Location: Smart Village• Salary: Gross 10,500 + Incentives & Profit Share• Shifts: Rotational shifts with 2 days off per week• Transportation: Provided (Door-to-door for females)<br>Requirements:• Fresh graduates and experienced candidates• English level: Very Good to Excellent• Strong communication and interpersonal skills• High-profile personality and professional attitude<br>If you are interested please fill the form :https://forms.gle/PtXqDP6o GPnRbKcw9<br>Whats App:0109 8217382

We Are Hiring | Call Center Representatives – Bank Account<br>We are currently hiring Call Center Representatives to join our growing team at Smart Village.<br>Job Details:• Location: Smart Village• Salary: Gross 10,500 + Incentives & Profit Share• Shifts: Rotational shifts with 2 days off per week• Transportation: Provided (Door-to-door for females)<br>Requirements:• Fresh graduates and experienced candidates• English level: Very Good to Excellent• Strong communication and interpersonal skills• High-profile personality and professional attitude<br>If you are interested please fill the form :https://forms.gle/PtXqDP6o GPnRbKcw9<br>Whats App:0109 8217382

We Are Hiring | Call Center Representatives – Bank Account<br>We are currently hiring Call Center Representatives to join our growing team at Smart Village.<br>Job Details:• Location: Smart Village• Salary: Gross 10,500 + Incentives & Profit Share• Shifts: Rotational shifts with 2 days off per week• Transportation: Provided (Door-to-door for females)<br>Requirements:• Fresh graduates and experienced candidates• English level: Very Good to Excellent• Strong communication and interpersonal skills• High-profile personality and professional attitude<br>If you are interested please fill the form :https://forms.gle/PtXqDP6o GPnRbKcw9<br>Whats App:0109 8217382

We Are Hiring | Call Center Representatives – Bank Account<br>We are currently hiring Call Center Representatives to join our growing team at Smart Village.<br>Job Details:• Location: Smart Village• Salary: Gross 10,500 + Incentives & Profit Share• Shifts: Rotational shifts with 2 days off per week• Transportation: Provided (Door-to-door for females)<br>Requirements:• Fresh graduates and experienced candidates• English level: Very Good to Excellent• Strong communication and interpersonal skills• High-profile personality and professional attitude<br>If you are interested please fill the form :https://forms.gle/PtXqDP6o GPnRbKcw9<br>Whats App:0109 8217382

Company Description SG Group for Aesthetic Medicine is a leading provider of advanced medical and aesthetic solutions, focused on transforming lives through high-quality care and innovative treatments. The organization combines cutting-edge technologies with specialized expertise to deliver safe, effective, and personalized services. A strong commitment to patient-centered care guides every treatment, from surgical procedures to non-invasive options and wellness programs. The team maintains rigorous standards, prioritizing integrity, excellence, and continuous improvement to redefine confidence and well-being. SG Group offers an environment where professionals contribute to shaping the future of aesthetics and healthcare.<br>Role Description This full-time Call Center Specialist role is an on-site position based in New Cairo. The Call Center Specialist will handle incoming and outgoing calls, respond to patient inquiries, and provide accurate information about services, procedures, and appointments. Responsibilities include scheduling and confirming appointments, documenting interactions in the system, and routing calls to appropriate departments when needed. The role involves addressing patient concerns, following up on requests, and ensuring a positive, professional experience in every interaction. The Call Center Specialist will collaborate with clinical and administrative teams to support efficient operations and maintain high service standards.<br>Qualifications<br> Strong customer-facing skills, including Customer Support and Customer Service abilities. Excellent Communication skills, both verbal and written, with a professional phone manner. Experience or familiarity with Contact Centers, call handling systems, and performance metrics. Solid Computer Literacy, including the use of CRM or appointment systems and basic office software. Ability to manage high call volumes, prioritize tasks, and maintain accuracy under pressure. Attention to detail, active listening, and problem-solving capabilities. Prior experience in healthcare, aesthetics, or a patient-facing environment is an advantage. High school diploma or equivalent required; post-secondary education in a related field is a plus.

Role Description We are seeking a professional Moderation & Call Center Representative to manage customer interactions across phone calls, social media platforms, and digital channels. The role involves handling customer inquiries, moderating online content, and ensuring a positive brand experience while maintaining community and service standards.<br>Qualifications<br>Content Moderation Monitor and moderate comments, messages, and user-generated content across social media platforms. Remove, flag, or escalate inappropriate or policy-violating content. Respond to customer inquiries via social media messages in a timely and professional manner. Enforce community guidelines consistently to protect brand reputation. Identify trends, repeated issues, or potential risks and report them to management. Call Center Duties Answer customer inquiries regarding products, orders, pricing. Resolve complaints and customer concerns while maintaining a high level of service. Escalate complex or unresolved issues when necessary. Accurately update customer records and call logs in the system. Follow approved scripts, procedures, and quality standards.<br>Requirements Previous experience in customer service, call center operations, or content moderation is preferred. Excellent verbal and written communication skills. Strong problem-solving and active listening abilities. Ability to handle difficult situations calmly and professionally. Good computer skills Ability to multitask and work efficiently across multiple channels. Fluency in Arabic is required; English is an advantage.

Company: Leading Call Center for a Fast-Growing Hospitality Chain<br>Are you fluent in Arabic and looking for an exciting work-from-home opportunity? We’re seeking dedicated Reservations Call Center Agents based in Egypt to join our team and help customers book their stays with a rapidly growing budget hospitality chain.<br>Key Responsibilities:<br>Handle a high volume of incoming calls and convert inquiries into bookings. Provide detailed information about property locations, availability, rates, and special promotions. Assist customers by answering their questions in a professional and friendly manner. Work flexible shifts, including nights, as part of a 24/7 team.<br>Requirements:<br>Fluency in Arabic (native level) and proficiency in English. Work-from-home setup: high-quality computer, reliable high-speed internet, noise-canceling headset, and power backup. Strong multitasking skills and a minimum typing speed of 40 words per minute. Excellent attention to detail and accuracy. At least 1 year of call center experience. Goal-oriented and customer-focused.<br>Working Hours:<br>8 hours per day, 6 days a week.<br>This is an excellent opportunity for someone who thrives in a fast-paced environment and loves helping customers.<br>Apply now and start your journey with a growing and dynamic team!

Company: Leading Call Center for a Fast-Growing Hospitality Chain<br>Are you fluent in Arabic and looking for an exciting work-from-home opportunity? We’re seeking dedicated Reservations Call Center Agents based in Egypt to join our team and help customers book their stays with a rapidly growing budget hospitality chain.<br>Key Responsibilities:<br>Handle a high volume of incoming calls and convert inquiries into bookings. Provide detailed information about property locations, availability, rates, and special promotions. Assist customers by answering their questions in a professional and friendly manner. Work flexible shifts, including nights, as part of a 24/7 team.<br>Requirements:<br>Fluency in Arabic (native level) and proficiency in English. Work-from-home setup: high-quality computer, reliable high-speed internet, noise-canceling headset, and power backup. Strong multitasking skills and a minimum typing speed of 40 words per minute. Excellent attention to detail and accuracy. At least 1 year of call center experience. Goal-oriented and customer-focused.<br>Working Hours:<br>8 hours per day, 6 days a week.<br>This is an excellent opportunity for someone who thrives in a fast-paced environment and loves helping customers.<br>Apply Now and start your journey with a growing and dynamic team!

???? TTEC IS HIRING – PORTUGUESE ACCOUNT ????????<br><br>Looking for a new career opportunity? This could be your chance! ????<br><br>???? Account: Portuguese ????????<br>???? Interview: Online<br>???? Education: Graduates Only ????<br>???? Experience: Minimum 6 months Call Center / Customer Service experience<br><br>✨ Requirements:<br>• Good Portuguese communication skills<br>• Customer-focused mindset<br>• Good communication & problem-solving skills<br><br>???? Apply now and take the next step in your career!<br><br>???? Send your CV and mention “Portuguese Account”.<br>01221187814<br>dr.alinabil25@outlook.com

???? TTEC IS HIRING – PORTUGUESE ACCOUNT ????????<br><br>Looking for a new career opportunity? This could be your chance! ????<br><br>???? Account: Portuguese ????????<br>???? Interview: Online<br>???? Education: Graduates Only ????<br>???? Experience: Minimum 6 months Call Center / Customer Service experience<br><br>✨ Requirements:<br>• Good Portuguese communication skills<br>• Customer-focused mindset<br>• Good communication & problem-solving skills<br><br>???? Apply now and take the next step in your career!<br><br>???? Send your CV and mention “Portuguese Account”.<br>01221187814<br>dr.alinabil25@outlook.com

Who Are We<br>At The Marq, we are more than a workplace, we’re a family united by a flexible culture, committed to supporting each other and growing together.<br>Role & Responsibilities:<br>Familiarity with call center systems and software for tracking calls and performance metrics. Accurately input customer information and interaction details into the system. Update records as necessary based on customer interactions. Navigate through multiple applications and systems during customer calls. Use internal knowledge bases and resources to find information quickly. Follow protocols for handling sensitive customer data and maintaining confidentiality. Handle all incoming/outgoing calls to the call center. Provide the best possible service to the customers to achieve the highest level of customer satisfaction. Handle and solve all inquiries, requests, and complaints received via all channels available (phone, e-mail, etc.). Communicate with other departments to answer all relevant customer inquiries (community team, facility team, client relations, etc.). Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust. Respect and apply company vision, mission, and values. Fully understand both individual and company objectives, and work on achieving them effectively and efficiently. Use the available tools and systems to provide the correct information to customers (applications, knowledge base, company website, etc.). Keep up to date with all the services and products provided by the company. Resolve all customer complaints, requests, and inquiries within the pre-determined SLA’s. Escalate problems and provide relevant feedback to the right channels.<br>Requirements:<br>Minimum 1 year of experience in Customer Service or Call Center. Bachelor’s degree in Business, Marketing, or a related field. Real-estate Call center background is a must. Proficiency in problem-solving. Fluent in English Working knowledge of MS Office. Strong active listening and verbal communication skills. Ability to multitask and manage time effectively.<br>Be part of a culture built on growth, teamwork and support.

Who Are We<br>At The Marq, we are more than a workplace, we’re a family united by a flexible culture, committed to supporting each other and growing together.<br>Role & Responsibilities:<br>Familiarity with call center systems and software for tracking calls and performance metrics. Accurately input customer information and interaction details into the system. Update records as necessary based on customer interactions. Navigate through multiple applications and systems during customer calls. Use internal knowledge bases and resources to find information quickly. Follow protocols for handling sensitive customer data and maintaining confidentiality. Handle all incoming/outgoing calls to the call center. Provide the best possible service to the customers to achieve the highest level of customer satisfaction. Handle and solve all inquiries, requests, and complaints received via all channels available (phone, e-mail, etc.). Communicate with other departments to answer all relevant customer inquiries (community team, facility team, client relations, etc.). Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust. Respect and apply company vision, mission, and values. Fully understand both individual and company objectives, and work on achieving them effectively and efficiently. Use the available tools and systems to provide the correct information to customers (applications, knowledge base, company website, etc.). Keep up to date with all the services and products provided by the company. Resolve all customer complaints, requests, and inquiries within the pre-determined SLA’s. Escalate problems and provide relevant feedback to the right channels.<br>Requirements:<br>Minimum 1 year of experience in Customer Service or Call Center. Bachelor’s degree in Business, Marketing, or a related field. Real-estate Call center background is a must. Proficiency in problem-solving. Fluent in English Working knowledge of MS Office. Strong active listening and verbal communication skills. Ability to multitask and manage time effectively.<br>Be part of a culture built on growth, teamwork and support.

Company Description Xceed is a leading multilingual Business Process Outsourcing provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations and serving government and commercial clients in 10 different languages. The company runs sites in Egypt, Morocco, Mauritius, the UAE, and Saudi Arabia, delivering inbound, outbound, back office, helpdesk, recruitment, infrastructure management, and social media analysis services. Xceed has received multiple international awards and recognitions from IAOP, INSIGHTS Middle East Call Centre & CX Awards, Gulf Sustainability Awards, ICXA, IBXA, and Global ESG Awards for outsourcing excellence, impact sourcing, CSR, DEI, and sustainability. The organization is certified to several global standards, including COPC, ISO 9001, ISO 14001, ISO 45001, ISO 22301, and ISO/IEC 27001, demonstrating a strong focus on quality, security, and business continuity.<br>Role Description The Quality Call Center Specialist (GSM Account) B1+ is a full-time, on-site role based in Qesm El Maadi. This role is responsible for monitoring and evaluating customer calls to ensure compliance with quality standards, customer service procedures, and GSM account requirements. The specialist will analyze call center interactions, identify performance gaps, and provide clear feedback and coaching recommendations to support continuous improvement. Daily tasks include preparing quality reports, documenting findings, collaborating with supervisors and trainers on action plans, and supporting initiatives that enhance customer satisfaction and operational efficiency. The role also involves adhering to internal policies, maintaining accurate records, and using call recording and reporting tools effectively.<br>Qualifications<br> <br>Candidates should possess strong Customer Support and Customer Service skills, with the ability to handle GSM-related inquiries professionally and efficiently. Candidates should possess clear and effective Communication skills, including active listening and the ability to deliver constructive feedback. Candidates should possess practical knowledge of Contact Centers operations, quality monitoring processes, and performance metrics. Candidates should possess solid Computer Literacy skills, including proficiency with call center systems, CRM tools, and office applications. Strong analytical and problem-solving abilities, with attention to detail in reviewing calls and reporting insights. Ability to work in a structured, fast-paced environment and to collaborate with cross-functional teams. Proficiency in English at B1+ level or higher; additional languages are an advantage. Previous experience in call centers, quality assurance, or GSM/telecommunications accounts is preferred.

???? We’re Hiring: Customer Service & Call Center Representative<br>Requirements:• Minimum 1 year of experience in Customer Service or Call Center.• Good English communication skills (spoken and written).• Excellent communication and customer service skills.• Must have a personal laptop and a stable internet connection.<br>Working Conditions:• 8-hour shifts.• 1 rotating day off per week.• 2 weeks of unpaid training at the company’s office in Alexandria.• Remote work after successfully completing the training period.• Salary starts from EGP 6,000.<br>Responsibilities:• Handle customer inquiries professionally.• Provide accurate information and support to customers.• Resolve customer issues and ensure a positive customer experience.• Maintain effective communication with clients.<br>Interested candidates are welcome to send their CV to apply.

Company Description WAJJAD | وجّاد is a technology studio that designs and operates scalable digital operating systems across governance, legal, financial, and real estate sectors. Founded in 2020 in the Kingdom of Saudi Arabia, WAJJAD focuses on moving organizations from fragmented processes to integrated, high-performance digital infrastructure. The studio builds institutional-grade B2B platforms that modernize core operations, enhance efficiency, strengthen control environments, and improve decision-making. With eight specialized platforms forming a connected digital ecosystem, WAJJAD leverages centralized innovation and shared infrastructure to support rapid, scalable growth. Positioned in one of the region’s fastest-transforming economies, WAJJAD aims to expand regionally and globally by shaping the digital operating layer of modern, governance-driven and asset-backed institutions.<br>Role Description This is a full-time remote Call Center role focused on delivering high-quality customer interactions in fluent Saudi dialect. The Call Center team member will handle inbound and outbound calls, respond to customer inquiries, and provide accurate information about WAJJAD’s platforms and services. The role includes logging and updating records in relevant systems, following structured workflows, and escalating cases when needed to ensure timely resolution. The team member will collaborate with other departments to relay customer feedback and support continuous improvement of processes and customer experience. Consistent adherence to quality standards, professional communication, and privacy and confidentiality requirements is expected.<br>Qualifications<br> Customer-facing skills: Candidate should possess strong Customer Support and Customer Service skills, with the ability to manage inquiries, complaints, and service requests professionally. Communication skills: Candidate should possess excellent Communication abilities, including clear speaking skills in Saudi dialect and the capacity to convey information accurately and respectfully. Call center operations: Candidate should possess practical experience or familiarity with Contact Centers, including call handling procedures, ticketing or CRM tools, and performance metrics. Technical skills: Candidate should possess solid Computer Literacy, including working with web-based platforms, basic troubleshooting, and accurate data entry. Additional qualifications: Ability to work remotely with reliable internet access, strong time management and organization skills, and a customer-centric mindset; prior experience in technology, B2B services, or call centers is an advantage.

We are Hiring: Operations Manager ???? Location: Fifth Settlement, New Cairo<br>About the Role:We are looking for a results-driven Operations Manager to lead and manage our Call Center operations during the overnight shift.<br>First time in Source Practice! Join us for a stable, long-term career with a big opportunity to grow. Our work environment offers great stability and a calm, professional atmosphere.<br>Key Responsibilities:- Plan, manage & supervise daily Call Center Operations- Monitor team performance and ensure Targets & KPIs are met - Coach, train and motivate team leaders and agents- Handle escalations and ensure smooth workflow- Implement processes to improve productivity and quality- Prepare daily/weekly performance reports<br>Requirements:- 2+ Years experience in Call Center Field in a supervisory/leadership role- Proven experience handling US / English Accounts is a must- Strong Leadership, Communication & Problem-solving skills- Ability to work under pressure and meet deadlines- Excellent English communication skills- Overnight Shift: 7:00 PM – 4:00 AM- Days Off: Saturday & Sunday- Location: Fifth Settlement - Must be able to commute<br>What We Offer:- Competitive Salary - Medical Insurance- Career Growth & Promotion Opportunities- High job stability and a stable work environment<br>How to Apply: Send your CV via Whats App: 01019345297

Company Description Xceed is a leading multilingual Business Process Outsourcing (BPO) provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company supports government and commercial clients in 10 languages across locations in Egypt, Morocco, Mauritius, the UAE, and Saudi Arabia. Xceed delivers a wide range of services, including inbound and outbound contact center operations, back-office support, helpdesk, recruitment process outsourcing, infrastructure management, and social media analysis. The organization has earned multiple global awards for outsourcing excellence, customer experience, sustainability, and diversity, equity, and inclusion. Xceed also maintains internationally recognized certifications in quality, information security, business continuity, workplace safety, and environmental management. Role Description This is a full-time, on-site English Speaker Call Center role based in 6th of October. The role involves handling inbound and outbound customer calls, responding to inquiries, resolving issues, and providing accurate information in clear, fluent English. The call center representative will document interactions in the system, follow established processes and scripts, and ensure that performance targets such as quality, handling time, and customer satisfaction are met. Daily responsibilities also include escalating complex cases when necessary, following up with customers, and collaborating with team leaders to improve service. The role requires adherence to company policies, schedules, and performance standards while maintaining a professional and empathetic communication style. Qualifications Strong English communication skills, both spoken and written, with the ability to convey information clearly and professionally. Customer service and problem-solving abilities, including active listening, conflict resolution, and a customer-centric approach. Basic computer and typing skills, with the ability to learn and navigate CRM and call center systems quickly. Time management and multitasking skills to handle multiple calls, follow-ups, and documentation efficiently. Ability to work on-site in 6th of October on rotating shifts, including evenings, weekends, and holidays as required. High school diploma or equivalent; a university degree or relevant vocational training is a plus. Prior experience in a call center, BPO, or customer-facing role is preferred but not mandatory. Professional, adaptable, and team-oriented mindset, with openness to coaching and continuous performance improvement.

Daam Outsourcing is Hiring! We’re looking for Call Center Agents to join our team.???? Experience: 1–3 years???? Calling: Calling only — No Chat???? Availability: Immediate Joiners<br>???? Send your CV to: career@daamservice.com