Airline Ticketing Agent Jobs - Cairo Egypt

Job: Senior Finance Manager<br>PLEASE READ CAREFULLY UNTIL THE END<br>Location: Fully remote Employment Type: Full-Time<br>About estaieestaie is building the first global OTA engineered specifically for extended stays, offering negotiated accommodation rates for bookings ranging from 30 to 365 nights. Our model consistently delivers an average of 32% savings to guests while enabling hotels, serviced apartments, and real estate operators to optimise long-stay occupancy, drive predictable revenue, and eliminate inventory inefficiencies.<br>With global mobility surging and long-stay travel emerging as one of the fastest-growing segments in hospitality, estaie is uniquely positioned to capture a structurally underserved market. Incubated at in5 Dubai and scaling across the region, we are engineering a category-defining booking infrastructure for digital nomads, expats, corporates, and long-stay travellers worldwide.<br>As we expand and accelerate our international footprint, disciplined financial leadership becomes foundational. This role is built for a high-performance operator who will anchor our financial systems, investment readiness, and long-term capital strategy.<br>Role Overview The Finance Manager will serve as the financial command centre of estaie—owning day-to-day financial operations, accounting governance, investment documentation, cash flow control, business planning, HR administration, and cross-functional financial execution. This mandate is intentionally broad to reflect the realities of a fast-scaling startup. Beyond operational excellence, the role includes strategic exposure to investors, audits, fundraising, board reporting, and capital planning. The role reports directly to the Founder & CEO.<br>Core Responsibilities Financial Operations & Accounting Leadership Direct all day-to-day accounting workflows with full ownership of bookkeeping accuracy. Configure and operate accounting systems (e.g., Odoo) and maintain a compliant, scalable Chart of Accounts. Lead monthly and annual closing cycles: journal entries, accruals, depreciation, prepaid expenses, and reconciliation workflows. Manage payroll, gratuity calculations, leave accruals, employee accounting, and multi-currency reconciliations. Produce monthly and quarterly financial statements (P&L, Balance Sheet, Cash Flow). Cashflow Management, Treasury & Collections Act as custodian of liquidity forecasting, burn management, and scenario modelling. Oversee all receivables, payment tracking, and rigorous collections processes across all channels. Strengthen treasury controls, vendor payments, and internal disbursement workflows. VAT, Compliance & Audit Management Own UAE VAT compliance end-to-end, including quarterly VAT filings and regulatory documentation. and later on, Saudi Arabia and Egypt Tax systems. Manage tax-exempt transaction classifications, VAT reconciliations, and supplier/customer compliance validation. Prepare the company for audits, coordinate with auditors, and maintain audit-ready documentation. Investment Management & Investor Relations Maintain and update the cap table, investment records, ESOP structures, and compliance documentation. Prepare investor-ready dashboards, KPIs, financial packs, and performance insight decks. Support fundraising cycles through due diligence management, investor communication materials, and data room oversight. Partner with the CEO on strategic modelling, valuations, and long-term capital planning. Business Planning & Strategic Financial Execution Develop financial models aligned with product roadmap, revenue strategy, and geographic expansion. Advise leadership on pricing optimisation, margin improvement, and financial feasibility of strategic initiatives. Implement financial controls and SOPs that scale with the organisation. HR, Administration & Internal Governance Oversee HR financial processes including payroll, commissions, reimbursements, and contractual documentation. Manage financial elements of partner onboarding, ensuring compliance with corporate and regulatory standards. Implement administrative systems that support operational efficiency and internal governance. Automation, Systems Optimisation & Process Design Implement and optimise automation tools including Odoo, WIO Bank, custom systems and invoicing/reconciliation platforms. Lead process redesign initiatives to eliminate inefficiencies and establish scalable operational infrastructure.<br>Qualifications & Experience Education Bachelor’s degree in Accounting or Finance ACCA, CMA, CPA, or equivalent certification strongly preferred. Fluent English and Arabic are mandatory.<br>Technical Skills Expertise in accounting software, including Odoo Finance, Custom Systems for analytics, and WIO Bank. Strong command of UAE/KSA/EGY VAT regulations and compliance frameworks. Advanced Google Sheets and financial modelling capability. Familiarity with automation tools for invoicing, reconciliation, and workflow optimisation.<br>Professional Experience10+ years of experience in accounting, finance, VAT, reporting, and AR/AP. Experience in SMEs, high-growth startups, or multinational settings preferred. Proven experience managing financial projections, investment records, and audit processes. Exposure to investor relations or fundraising environments is advantageous.<br>Core Competencies Analytical precision and executive-level financial insight. Deep attention to accuracy and internal control discipline. Proactive problem-solving orientation. Strong communication and stakeholder management capability. Excellent multitasking and time management skills suitable for a fast-paced environment.<br>Personal Attributes High integrity, confidentiality, and trustworthiness. Strong ownership mindset and resilience. Results-driven and strategically oriented. Collaborative yet capable of independent decision-making.<br>Compensation & Benefits Competitive Salary in EGP (Un-taxed) 35 working days of paid vacation annually, with incremental increases every 6 months during the first 2 years. Equity in the company - ESOP with vesting equity ownership immediately upon successful joining. Medical insurance for the employee and immediate family. The company will cover a UAE mobile line. Work within a high-growth, high-ownership environment with significant exposure to the CEO, investors, and strategic decision-making.

· Are you a high performing administration professional looking for a new challenge?· Do you have initiative, great problem-solving skills and an eye for detail?· Are you able to excel across a variety of administration functions including protocol and consular support, processing monthly payroll, property maintenance, and organising meetings, diaries and travel? This position is an excellent opportunity for professionals who are in the early stages of their career and are looking to develop their skills and gain valuable experience in a dynamic environment. The New Zealand Embassy in Cairo is seeking a Team Administrator to join our hard-working team. More about the role The Team Administrator is responsible for providing general administration support to the team across a wide range of administrative functions, with a particular emphasis on providing administrative support to the Senior Finance and Property Officer and undertaking protocol administration responsibilities. The position also provides support and backup for payroll processing, property and facilities management activities, contractor and vendor liaison, as well as support for consular enquiries and support as needed. The position may be required to undertake, or provide backup for, a wide range of activities in support of the Embassy's operational objectives. Responsibilities will be allocated to make best use of overall team resources and individual skills. The position formally reports to the Administration Manager, Cairo, who is responsible for overall performance management, accountability, professional development, and employment-related matters. Day-to-day tasking, operational supervision, and routine task reporting are provided through the Senior Finance and Property Officer, who directs and coordinates the position's daily work programme and priorities. Please refer to the position description for more details. Key responsibilities include:Administration· Provide administrative services and support; assist with arranging and organising functions and meetings; assist with booking staff travel and accommodation.· Assist with coordinating guest lists and invitations for official events. · Act as primary Post (electronic) unclassified mailbox administrator – respond to general emails or forward as appropriate. Protocol· Undertake general Protocol administration tasks such as coordination and delivery of correspondence and formal channels of communication, for example TPNs (Third Person Notes), NVs (Notes verbal) etc.· Assisting with the drafting of TPNs and general correspondence, customs clearance paperwork, and formal notifications and follow up with the Egyptian MFA about visas, permits etc.· Provide backup support to the EA/Team Administrator and acts as the designated alternate, undertaking EA/Team Administrator responsibilities during periods of absence or as required. Notarial and Consular· Notarial, Consular and general enquiries to the Embassy email and on the phone.· Work with and provide back-up cover for the Consular Adviser which includes, notarial functions, contingency planning, consular casework. Finance:• Provide back up support to assist with administering Local Staff salaries, including processing the monthly pay when required.· Provide backup support to the Senior Finance and Property Officer and acts as the designated-alternate, undertaking Senior Finance and Property Officer responsibilities during periods of absence or as required.• Assist with the preparation of invoices and end of month financial procedures, including monthly bank reconciliation and reporting.• Assist with queries and follow ups regarding weekly payments to vendors, rents and utilities.<br> Property:• Obtain quotes for maintenance/repairs, furniture, equipment, and office supplies and procure items as directed.• Arrange access to property and supervise provider representatives undertaking maintenance and inspections of property.· Maintain Asset Management (AIMS) database. Ideal candidate profile · Bachelor’s degree in business administration or any related field.· Initiative, great problem-solving skills and an eye for detail.· A professional standard of written and spoken English and Arabic.· Experience in an administration role.· A quick learner who can quickly come up to speed with systems and processes.· Well organised, efficient, including the ability to prioritise tasks effectively and work under pressure.· Strong finance and numeracy skills.· An excellent understanding of (or ability to quickly learn) Egyptian government functions and procedures, and experience handling protocol matters.· Ideally, have experience working in an Embassy or similar environment.· A high level of flexibility and responsibility and the ability to work effectively as a team member. Application details:This is a locally employed position. Salary will be based on skills and experience. You will need to have the right to work in Egypt. <br>To apply please submit your CV and a cover letter in English of no more than two pages, setting out why you are applying for the position and examples of how you meet the ideal candidate profile and role responsibilities.<br>Please email your cover letter, CV and the names and contact details of two referees to enquiries@nzembassy.org.eg with the subject "Job Application: Team Administrator”<br>Please do not click the ‘apply’ button on this advert. The deadline for applications is COB 05 September 2026. Interviews will likely be held last week of September 2026. The commencement date will be October 2026.<br>No telephone enquiries will be answered. Only shortlisted candidates will be contacted.<br>If the successful candidate has worked or lived in New Zealand and are subsequently employed as locally engaged staff in a NZ Government Embassy or High Commission, they may, subject to individual circumstances, have NZ Tax Residency obligations. We advise any applicant, who may be in this situation, to discuss their tax residency status with the NZ Inland Revenue (IRD) and determine any potential personal tax obligations to IRD.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Agoda</strong></p><br><p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.&amp;nbsp;&amp;nbsp;</p><br><p>&amp;nbsp;</p><br><p>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.</p><br><p>&amp;nbsp;</p><br><p>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.</p><br><br><p>&amp;nbsp;</p><br><p><strong>Get to Know our Team:</strong>&amp;nbsp;</p><br><p>Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Market Management team of Agoda’s Partner Services specializes in strategic account management. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to New York and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The Market Management team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers.&amp;nbsp;</p><br><p><strong>Growth and Accelerator Team&amp;nbsp;</strong></p><br><p>Growth and Accelerator is a team of creative entrepreneurs that develop solutions for Agoda’s emerging and high-growth accommodation partners. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we roll out new products to increase the visibility of Agoda, introduce more travelers to our great products and services and deliver significant revenues to the overall business.&amp;nbsp;</p><br><p><strong>The Opportunity:</strong></p><br><p>As a&amp;nbsp;<strong>Account Specialist</strong>&amp;nbsp;your key objective is growing the coverage and quality of Agoda’s supply network. You take care of a large portfolio of emerging supply partners and assist in partnership related functions at scale.&amp;nbsp;</p><br><p><strong>In this role, you’ll get to: </strong>&amp;nbsp;</p><br><ul><li>Contact high growth supply partners to highlight revenue growth opportunities and maximize value&amp;nbsp;</li><li>Contact new or potential supply partners to encourage completion of their online registrations&amp;nbsp;</li><li>Encourage program participation through focused project sprints</li><li>Communicate efficiently with partners through various communication methods including phone, email, messaging and webinars</li><li>Train and inform partners on our technologies, tools and models</li><li>Prioritize daily tasks, monitor results and track progress in internal systems&amp;nbsp;</li></ul><p><strong>What you’ll need to succeed:</strong>&amp;nbsp;</p><br><ul><li>Minimum 3 years’ experience working in business development or execution role preferred although fresh graduates welcome to apply</li><li>Demonstrates basic computer skills&amp;nbsp;</li><li>Analytical and proven track record in using data to drive achievements and make decisions</li><li>Intellectual curiosity Autonomous and result driven (history of achieving ambitious targets)</li><li>Ability to work under pressure in a competitive industry/rapidly changing environment</li><li>Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business</li><li>Fluent communication skills in French and English.</li><li>Must be based in Cairo, Egypt&amp;nbsp;</li></ul><p>&amp;nbsp;</p><br><p>&amp;nbsp;</p><br>&amp;nbsp;<span>Please review our Hiring Process Guidelines before your interview — click <span>here</span> to learn how interviewing at Agoda works.</span><p>&amp;nbsp;</p><br><p>&amp;nbsp;</p><br><strong>Discover more about working at Agoda</strong><ul><li>Agoda Careers&amp;nbsp;https://careersatagoda.com</li><li>Facebook&amp;nbsp;https://www.facebook.com/agodacareers/</li><li>LinkedIn&amp;nbsp;https://www.linkedin.com/company/agoda</li><li>YouTube&amp;nbsp;https://www.youtube.com/agodalife</li></ul><p>&amp;nbsp;</p><br><p><strong>Equal Opportunity Employer&amp;nbsp;</strong></p><br><p>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.</p><br><p>We&amp;nbsp;will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.</p><br><p><strong>Disclaimer</strong></p><br><p>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Agoda</strong></p><br><p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.&amp;nbsp;&amp;nbsp;</p><br><p>&amp;nbsp;</p><br><p>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.</p><br><p>&amp;nbsp;</p><br><p>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.</p><br><br><p>&amp;nbsp;</p><br><p><strong>Get to Know our Team:</strong>&amp;nbsp;</p><br><p>Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Market Management team of Agoda’s Partner Services specializes in strategic account management. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to New York and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The Market Management team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers.&amp;nbsp;</p><br><p><strong>Growth and Accelerator Team&amp;nbsp;</strong></p><br><p>Growth and Accelerator is a team of creative entrepreneurs that develop solutions for Agoda’s emerging and high-growth accommodation partners. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we roll out new products to increase the visibility of Agoda, introduce more travelers to our great products and services and deliver significant revenues to the overall business.&amp;nbsp;</p><br><p><strong>The Opportunity:</strong></p><br><p>As a&amp;nbsp;<strong>Account Specialist</strong>&amp;nbsp;your key objective is growing the coverage and quality of Agoda’s supply network. You take care of a large portfolio of emerging supply partners and assist in partnership related functions at scale.&amp;nbsp;</p><br><p><strong>In this role, you’ll get to: </strong>&amp;nbsp;</p><br><ul><li>Contact high growth supply partners to highlight revenue growth opportunities and maximize value&amp;nbsp;</li><li>Contact new or potential supply partners to encourage completion of their online registrations&amp;nbsp;</li><li>Encourage program participation through focused project sprints</li><li>Communicate efficiently with partners through various communication methods including phone, email, messaging and webinars</li><li>Train and inform partners on our technologies, tools and models</li><li>Prioritize daily tasks, monitor results and track progress in internal systems&amp;nbsp;</li></ul><p><strong>What you’ll need to succeed:</strong>&amp;nbsp;</p><br><ul><li>Minimum 3 years’ experience working in business development or execution role preferred although fresh graduates welcome to apply</li><li>Demonstrates basic computer skills&amp;nbsp;</li><li>Analytical and proven track record in using data to drive achievements and make decisions</li><li>Intellectual curiosity Autonomous and result driven (history of achieving ambitious targets)</li><li>Ability to work under pressure in a competitive industry/rapidly changing environment</li><li>Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business</li><li>Fluent communication skills in Turkish and English are&amp;nbsp;nice to have.</li><li>Must be based in Cairo, Egypt&amp;nbsp;</li></ul><p>&amp;nbsp;</p><br><p>&amp;nbsp;</p><br>&amp;nbsp;<span>Please review our Hiring Process Guidelines before your interview — click <span>here</span> to learn how interviewing at Agoda works.</span><p>&amp;nbsp;</p><br><p>&amp;nbsp;</p><br><strong>Discover more about working at Agoda</strong><ul><li>Agoda Careers&amp;nbsp;https://careersatagoda.com</li><li>Facebook&amp;nbsp;https://www.facebook.com/agodacareers/</li><li>LinkedIn&amp;nbsp;https://www.linkedin.com/company/agoda</li><li>YouTube&amp;nbsp;https://www.youtube.com/agodalife</li></ul><p>&amp;nbsp;</p><br><p><strong>Equal Opportunity Employer&amp;nbsp;</strong></p><br><p>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.</p><br><p>We&amp;nbsp;will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.</p><br><p><strong>Disclaimer</strong></p><br><p>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Agoda</strong></p><br><p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.&amp;nbsp;&amp;nbsp;</p><br><p>&amp;nbsp;</p><br><p>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.</p><br><p>&amp;nbsp;</p><br><p>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.</p><br><br><p>&amp;nbsp;</p><br><p><strong>Get to Know our Team:</strong>&amp;nbsp;</p><br><p>Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Market Management team of Agoda’s Partner Services specializes in strategic account management. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to New York and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The Market Management team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers.&amp;nbsp;</p><br><p><strong>Growth and Accelerator Team&amp;nbsp;</strong></p><br><p>Growth and Accelerator is a team of creative entrepreneurs that develop solutions for Agoda’s emerging and high-growth accommodation partners. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we roll out new products to increase the visibility of Agoda, introduce more travelers to our great products and services and deliver significant revenues to the overall business.&amp;nbsp;</p><br><p><strong>The Opportunity:</strong></p><br><p>As a&amp;nbsp;<strong>Account Specialist</strong>&amp;nbsp;your key objective is growing the coverage and quality of Agoda’s supply network. You take care of a large portfolio of emerging supply partners and assist in partnership related functions at scale.&amp;nbsp;</p><br><p><strong>In this role, you’ll get to: </strong>&amp;nbsp;</p><br><ul><li>Contact high growth supply partners to highlight revenue growth opportunities and maximize value&amp;nbsp;</li><li>Contact new or potential supply partners to encourage completion of their online registrations&amp;nbsp;</li><li>Encourage program participation through focused project sprints</li><li>Communicate efficiently with partners through various communication methods including phone, email, messaging and webinars</li><li>Train and inform partners on our technologies, tools and models</li><li>Prioritize daily tasks, monitor results and track progress in internal systems&amp;nbsp;</li></ul><p><strong>What you’ll need to succeed:</strong>&amp;nbsp;</p><br><ul><li>Minimum 3 years’ experience working in business development or execution role preferred although fresh graduates welcome to apply</li><li>Demonstrates basic computer skills&amp;nbsp;</li><li>Analytical and proven track record in using data to drive achievements and make decisions</li><li>Intellectual curiosity Autonomous and result driven (history of achieving ambitious targets)</li><li>Ability to work under pressure in a competitive industry/rapidly changing environment</li><li>Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business</li><li>Must be based in Cairo, Egypt&amp;nbsp;</li></ul><p>#Cairo #Egypt&amp;nbsp;</p><br><p>&amp;nbsp;</p><br>&amp;nbsp;<span>Please review our Hiring Process Guidelines before your interview — click <span>here</span> to learn how interviewing at Agoda works.</span><p>&amp;nbsp;</p><br><p>&amp;nbsp;</p><br><strong>Discover more about working at Agoda</strong><ul><li>Agoda Careers&amp;nbsp;https://careersatagoda.com</li><li>Facebook&amp;nbsp;https://www.facebook.com/agodacareers/</li><li>LinkedIn&amp;nbsp;https://www.linkedin.com/company/agoda</li><li>YouTube&amp;nbsp;https://www.youtube.com/agodalife</li></ul><p>&amp;nbsp;</p><br><p><strong>Equal Opportunity Employer&amp;nbsp;</strong></p><br><p>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.</p><br><p>We&amp;nbsp;will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.</p><br><p><strong>Disclaimer</strong></p><br><p>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.</p><br><br> </div>

HCLTECHHCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040. To learn more about how we can supercharge progress for you, visit www.hcltech.comNote: Candidates must be eligible to work in Egypt. Fluent in Arabic and English.<br>Job Summary:As a member of the Site Services team the candidate will provide high quality support with very good customer service, technical expertise and timeliness. This position has frequent contact with users, peers and managers primarily face to face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands-on support to other IT teams including but not limited to Audio Visual, Network, Server and print services.<br>Essential Duties and Responsibilities Researches, resolves and responds to complex questions received via telephone calls or escalations, and provides support on services in accordance with current standards. Follows up with user to ensure problem is resolved satisfactorily. Acquires and maintains knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users. Develops and provides technical coaching and mentoring to other desktop services staff and company associates. May act as product liaison for major products, working with other areas of IT, other departments and third-party vendors to solve technical issues as needed. Installs new or upgraded hardware/software as assigned via service requests. Coordinates installation with the user and follows up to insure customer satisfaction. Must be able to manually lift up to thirty (30) pounds when moving and repositioning personal computers and ancillary equipment. Provide accurate and timely logging of customer incidents and tasks to meet agreed upon service levels. Demonstrate initiative and act independently to resolve problems. Participate as a member of the rotating IT on-call team that provides 24 hour support to internal customers. Not all sites require on-call participation. Participate in team projects as requested. Management of onsite AV Technical Management, including configuration & installation of AV devices Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer Coordinate with AV equipment OEMs for resolution/workarounds, when required Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (AMX, Crestron) operations Interact with client Customer Help Desk ticketing system to respond to end user requests Coordinates with client staff to determine AV basic infrastructure requirements for any new conference room or media design Setup and breakdown of all onsite meetings Daily system testing to ensure equipment and room functionality Responsible for escalating all “next level” break fix issues to their manager for resolution Perform remote testing for local and regional offices Ensure all AVS spaces are presentable for use Polycom AV equipment management and configuration Videoconferencing experience including operation, call set-up and equipment Establishing and testing of individual and group VC sessions, i.e. meeting support, including consultation of users on best possible connection type<br>Skills and Abilities Customer focused – Customer is #1 Attitude Personal accountability for results Detail oriented Strong analytical and troubleshooting skills High integrity Minimum of 2 years’ technical experience in providing Deskside Support PC hardware repair (Dell/HP), Windows system support, OS X Support Software installation/troubleshooting Performing Tech Refresh Mobile device support (i OS/i Phone/i Pads) – excluding warranty hardware repair Networking Asset tracking Stock room management Basic support in Video conferencing equipment Must have experience in working with third party client managed mobile applications. Experience in Mobile Device Management and Mobile Application Management. ( i Phone and Android ) Hands on Experience in server side maintenance like upgrading and patching activities. Candidate should have knowledge over MS Access , Service Now, Sql Server. Experience in working on Intune and Blackberry UEM.<br>Education / Expertise Technical degree with 2 years of technical experience; or high school diploma/GED with 3 years of technical experience. Minimal 1 years of experience in hardware, software and networking implementation and troubleshooting in a Helpdesk or Deskside Support environment. Must possess established customer service skills through 2 years of professional customer service experience. Technical Certification in the similar field will be an added advantage Ability to manage multiple priorities and follow through on projects to completion. Ability to work with customers and achieve successful outcomes in handling difficult situations. Proven ability to communicate effectively with a wide variety of customers by phone, in person or via e-mail. Capability to work effectively as a team member, as well as independently on multiple projects. Benefits A supportive, diverse, and global team with a brilliant culture. Competitive compensation and benefits that includes up to 21 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land. Great opportunities to make the role your own, upskill yourself and get involved with exciting projects. Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few. For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice. To know more about us visit – www.hcltech.com

<p>Position Overview</p><p>Responsible for managing and optimizing data systems using Microsoft SQL, Python and BI tools to</p><p>deliver scalable, automated BI solutions. The role involves designing data models, maintaining</p><p>reporting infrastructure, and translating business needs into actionable insights. Collaborates with</p><p>cross-functional teams to support decision-making through efficient data delivery and analysis.</p><p><br></p><p>Key Responsibilities</p><p>(may perform other duties as requested, not specifically addressed in this document)</p><p> Design, develop, and maintain ETLs, stored procedures, and database objects to support</p><p>reporting and data analysis.</p><p> Build and manage scalable data solutions across multiple platforms, ensuring data integrity and</p><p>performance.</p><p> Collaborate with business stakeholders to gather requirements and deliver actionable BI</p><p>solutions using SQL and Power BI.</p><p> Translate business needs into technical specifications for data warehouse design and reporting</p><p>automation.</p><p> Monitor and optimize data processes, automation, and reporting cycles to improve efficiency</p><p>and accuracy.</p><p> Maintain ticketing systems and ensure timely resolution of data-related requests in line with</p><p>SLAs.</p><p> Support continuous improvement initiatives by analyzing trends, identifying opportunities, and</p><p>contributing to PSP/DMAIC sessions.</p><p> Participate in agile teams, cross-functional meetings, and change management efforts to</p><p>ensure smooth data operations.</p><p> Promote BI adoption and knowledge sharing across departments, acting as a strategic liaison</p><p>between business and data teams.</p><p><br></p><p> Demonstrates strong collaboration skills and readily offers mentorship and support to team</p><p>members when needed.</p><p><br></p><p>Required Qualifications Education and specific Training</p><p> Bachelor’s degree (or in progress) in Computer Science, Data Science, Engineering, or a related</p><p>technical field.</p><p> Strong proficiency in MS SQL Server (2016+), including SQL Server Data Tools, query</p><p>optimization, and indexing.</p><p> Solid understanding of data architecture, database management (SQL/NoSQL), and cloud</p><p>platforms (e.g., AWS, Azure).</p><p>Work Experience</p><p> 5 years and above experience in database analysis, reporting, and BI development using SQL,</p><p>Power BI, and Excel, preferably in a call center or WFM environment.</p><p> Strong hands-on experience with Microsoft SQL Server and data modeling concepts (e.g.,</p><p>star/snowflake schema, OLAP).</p><p> Proficient in Microsoft Office; working knowledge of PowerApps and Flow is a plus.</p><p> Practical experience with Python for data manipulation and automation.</p><p>Soft Skills &amp; Other Requirements Technical Skills</p><p>Required:</p><p> Advanced proficiency in Microsoft SQL Server, SSMS, and Power BI (including DAX).</p><p> Experience with Python for data processing and automation.</p><p> Solid understanding of data modeling (e.g., star/snowflake schema, OLAP) and statistical</p><p>analysis.</p><p> Strong communication skills and proficiency in English.</p><p>Desirable:</p><p> Experience with SSIS and SSAS.</p><p> Knowledge of cloud data tools such as Azure Data Factory, Databricks, Google BigQuery, and</p><p>DevOps.</p><p> Understanding of RPA fundamentals.</p><p> Experience with Visual Basic, Macros, PowerApps, and Flow.</p><p><br></p><p>Competencies and specific skills</p><p>• Analytical Ability</p><p>• Achievement Orientation</p><p>• Communication Skills</p><p>• Continuous Improvement Mindset</p><p>• Customer Orientation</p><p>• Initiative Customer</p><p>• Interpersonal Skills</p><p>• Learning Abilities</p><p>• Planning and Organization</p><p>• Problem Solving</p><p>• Management Capability</p><p>• Teamwork</p><p><br></p><p>Decision Making Authority</p><p>(Describe the authority permitted by the job by indicating examples that illustrate the types</p><p>of independent decisions expected by the incumbent and the types of decisions expected to</p><p>be recommended.)</p><p>Decisions Expected</p><p>• Extraction Data Flow Designs alongside DWH.</p><p>• Optimal Query Designs.</p><p>• Process Design &amp; Implementation for Data Solutions geared towards the necessity of their</p><p>Operations teams &amp; Implementation of new Clients.</p><p>Recommendations Expected</p><p>• Optimal reporting options for internal operations.</p><p>• SQL Performance improvement suggestions.</p><p>• Internal BI &amp; Data Manager Standard Operating Procedure Optimization.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Discover your future at Citi <p>Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.</p><br> Job Overview <p>The Payroll Specialist performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.<br><b><u>Responsibilities:</u></b></p><br><ul><li>The Payroll Specialist will support assigned system and process transactions for monthly payrolls and follows established process flows developed for all job transactions.</li><li>Processes assigned tickets meeting the Service Level Agreement requirements.</li><li>Works within established deadlines and schedules.</li><li>Works with other team members on established projects and initiatives.</li><li>Performs more complex tasks in support of the team manager and area projects as assigned.</li><li>Prepares manual pay calculations and reworks.</li><li>Resolves and respond directly to employee inquiries and transactions regarding pay and benefits.</li><li>Reviews work of more junior payroll specialists.</li><li>Coaches and trains more junior payroll specialists.</li><li>Authorizes payments via banking payment systems.</li><li>Works under little to no direct supervision and supports an expansive and/or diverse array of products/services.</li><li>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul><p><b><u>Qualifications:</u></b></p><br><ul><li>2-4 years relevant experience in a related job that would provide a basic knowledge activities, policies, and procedures of the work area.</li><li>Experience in Operations</li><li>Working knowledge of technical and professional principles</li><li>Microsoft Excel proficiency</li></ul><p><b><u>Education:</u></b></p><br><ul><li>Bachelor's Degree or equivalent work experience</li></ul><p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family Group: </b>Operations - Services<p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family:</b>Payroll<p><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></p><br><b>Time Type:</b>Full time<p><span><span>------------------------------------------------------</span></span></p><br><b>Most Relevant Skills </b>Please see the requirements listed above.<p>------------------------------------------------------</p><br><b>Other Relevant Skills </b>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><br><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><br><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i>Accessibility at Citi<span>.</span></i><br><i><span>View Citi’s </span>EEO Policy Statement<span> and the </span>Know Your Rights<span> poster.</span></i></p><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via phone calls, emails and chats; Escalating complex cases to the internal team; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent French &amp; English skills (at least C1 for both spoken and written); At least 6 months of experience in customer and technical support role is a must; Experience with CRM systems; Experience handling customer issues in a ticket-based support environment across multiple channels, including email, phone, and chat.<br> Ability to learn and follow precise procedures; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer ( at least 16Gb of RAM ) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).<br> Will be a great plus: Experience supporting time and attendance software and/or workforce management systems from a support perspective, rather than solely as an end user.<br> Benefits: Fixed schedule: Monday–Friday, 8 AM–4 PM EDT; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>

<p> <strong>Up to EUR 25,000 </strong>per year, on a full time, contractor contract</p><p> Fully remote working anywhere in Egypt!</p><p>✨ Exciting high growth product, relied on by leading global brands, particularly within sports</p><p> Working with the latest hardware, tech stack and tools</p><p><br></p><p><strong>The working hours are flexible however primarily aligning with UK working hours across weekdays.</strong></p><p><br></p><p><strong>ABOUT US</strong></p><p><br></p><p>Storyteller is a high growth B2B SaaS platform which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue. For customers, building their own stories experience can take years and a lot of investment however Storyteller has solved this by allowing companies to integrate in days, not years all for one monthly cost.</p><p><br></p><p>Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support.</p><p><br></p><p>We work with many globally recognised clients, particularly within sport, so if you're a sporting fan this could be a great fit!</p><p><br></p><p><strong>What You'll Make Happen </strong></p><p><br></p><p>You’ll join a fast-paced team that values ownership, clarity, and shipping. You’ll work remotely, collaborate with leading sports organisations, and be embedded in one or more products, helping shape how they use and evolve our product suite.</p><p><br></p><p>This role sits at the intersection of AI, automation, and product ownership. There’s no central project manager - you’ll be expected to spot problems, decide what’s worth fixing, and help build the solutions. You don’t need years of product experience, but you do need curiosity, good judgement, and the willingness to get your hands dirty.</p><p><br></p><p><strong>What You'll Do</strong></p><ul><li>Own AI-driven workflows and product improvements within specific parts of the product suite.</li><li>Identify friction in how clients and teams use the product and propose solutions.</li><li>Build and iterate on AI-powered automations, tools, and workflows to improve delivery and outcomes.</li><li>Be responsible for deciding what matters within your product area, not just executing predefined tasks.</li><li>You’ll translate real client and usage problems into shipped product improvements, not decks or specs.</li><li>Use AI and internal tools to investigate product behaviour, debug issues, and test ideas.</li><li>Work directly with engineers to ship changes and improvements.</li><li>Engage with clients when needed to understand real problems and validate solutions.</li></ul><p><br></p><p><strong>What We're Looking For </strong></p><ul><li>Hands-on experience building or running AI-powered workflows, automations, or systems in a product or SaaS environment - or strong transferable experience with clear evidence you learn fast by building.</li><li>Enough product judgement to decide what’s worth working on and when, balancing user needs, technical constraints, and speed.</li><li>Comfort owning a problem end-to-end: from identifying the issue, to prototyping a solution, to working with developers to ship it.</li><li>Genuine interest in AI beyond surface-level use - you’ve used AI to build, automate, or meaningfully change workflows, not just to brainstorm or write docs.</li><li>Willingness to get into the weeds: prompts, tools, data, investigations, and iteration.</li><li>Strong communication skills across technical and non-technical teams, including clients when needed.</li><li>Comfortable working with data and structured information to inform decisions.</li><li>High ownership mindset - you don’t wait for tickets or roadmaps to tell you what to do.</li><li>Able to operate across multiple workstreams in a fast-moving environment.</li><li>Reliable internet for remote work.</li></ul><p><br></p><p><strong>RECRUITMENT PROCESS</strong></p><p><br></p><p>First, you’ll be invited for a 15-minute chat, we’ll explain the role better and answer your questions.</p><p><br></p><p>We’ll then invite you to do a take home task (we’ll compensate you regardless of outcome) and then it’s just a final interview with the team.</p><p><br></p><p>And that’s it!</p>

We’re reinventing the market research industry. Let’s reinvent it together.<br><br>At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.<br><br>The Client Delivery team is responsible for ensuring the seamless and effective delivery of our consumer behaviour analysis to a diverse clientele, including brand manufacturers, retailers, media companies, and municipal institutions. This involves managing the flow of data collected from ongoing consumer panels, which use methods like barcode scanning, receipt capture, and loyalty card records, across a wide range of markets from food and personal care to emerging verticals like Home, DIY, and Leisure. The team acts as a crucial link between the intricate data collection processes and the client's strategic needs, translating complex consumer purchase and usage information into actionable insights.<br><br>Role Purpose:<br><br>The Client Delivery Executive ensures accurate and timely delivery of consumer data to clients. This includes attribute and report maintenance, keeping data up to date; efficient ticket execution, resolving client queries; rigorous QC execution, guaranteeing data accuracy; and fostering a strong dictionary team relationship for consistent data definitions. They translate complex data into actionable insights, providing crucial support to clients.<br><br>Key Responsibilities:<br><br>Attribution: Complete attribution maintenance for all attribute types post set up, true and false hierarchies maintenance, Attribution QC (lifting alerts and comparison mapping checks) Attribution Global: Responsible for the Global Attributes (i.ie Brand Footprint) attribution maintenance in line with the global requirements Database Outputs: Produce and deliver databases to translate our partners' requirements into reporting deliverables while providing analysis and supporting in data processing procedures related with business software. Manage the maintenance of My Worldpanel Deliverables User access & permissions: Ability to update and maintain user (s) access and permissions for all MWP contracted data; Manage the change requests and/or Company re-name actions in relation in to User Access; and ability to manage the cyclical password reset process for training and reporting accounts Operations Relationships: A strong and effective partnership within the delivery teams (attribution, coding and best spoke reports) and the Governance Leads, ensuring a timely resolution to all client delivery queries, requests or issues Process and Continuous Improvement: Responsible for the quality of the output, checking and reviewing all executions have inputted into the system correctly and on time, to the defined quality standards Team, People and Self Development:Build knowledge of the Grocery Market to ensure understanding is present for Attributes and how they should be managed Proactively developing your understanding of Clients Permissions and how this links to their final output Engage with your line manager - seeking their feedback, input and contribution to your development - act upon it appropriately and asking for advice when relevant Build relationships internally, specifically with immediate team with the view to willingly offer help and support to others in the team where possible Actively participate in training programmes to develop the required skills and seeks opportunities to practice and apply what you have learned in training<br><br>What You'll Bring to Numerator<br><br>Required Skills/Experience:<br><br>Bachelors degree Professional proficiency in partner onshore language (English and French or Spanish or Portuguese) English professional proficiency - minimum B2 Level is required. Excellent written and verbal communication skills Partner management - ability to build and maintain strong relationships across regions. High knowledge of office automation in Excel - formulas Ability to make timely decisions with minor supervision Experience working in a previous Coding, product classification or reports delivery role is desirable Be able to write, read, comprehend, reason, and perform basic mathematic calculations and data analysis.

Job Description – KPO German-Speaking Associate Position: KOP/BPO German-Speaking Associate Location: Cairo, Egypt Employment Type: Full-Time Experience: Fresher / Entry-Level / Experienced Work Model: Onsite / Hybrid, depending on business requirement Language: German + English<br>About the Role We are looking for German-speaking KPO Associates to join our team in Cairo. This opportunity is open to both fresh graduates/entry-level candidates and experienced professionals. The successful candidate will support international clients by performing knowledge-based research, data processing, documentation, analysis, and back-office operations while maintaining high standards of accuracy and quality.<br>Key Responsibilities Handle German-language KPO and back-office processes for international clients. Review, validate, and process business information and documents. Perform online research and collect relevant information from reliable sources. Analyze and organize data according to defined processes and guidelines. Prepare reports, summaries, and business documentation. Maintain accurate records in internal systems and databases. Communicate with internal teams and international stakeholders in German and English. Follow established SOPs, quality standards, and compliance requirements. Identify discrepancies and escalate complex issues to the appropriate team. Meet defined productivity, accuracy, turnaround-time, and quality targets. Maintain confidentiality of client and business information.<br>Candidate Requirements For Freshers / Entry-Level Candidates Bachelor's degree or equivalent qualification in Business, Commerce, IT, Computer Science, Languages, Economics, or a related field. Fresh graduates are encouraged to apply. Good written and spoken German communication skills. German B1/B2 or above preferred, depending on the process. Good English communication skills. Basic knowledge of MS Office, Excel, email, and internet research. Strong attention to detail and willingness to learn. Good analytical and problem-solving abilities. German-language roles in Egypt commonly specify B1+/B2 or higher, while some programs and employers target B2/C1 proficiency. Therefore, the exact German level can be adjusted according to the client/process requirement.<br>For Experienced Candidates1–5+ years of experience in KPO, BPO, shared services, research, data processing, back-office operations, customer support, or related areas. Experience handling international/German-speaking clients is an advantage. Strong German communication skills, preferably B2/C1+. Experience with Excel, CRM, ERP, ticketing, or workflow systems is desirable. Ability to work independently and meet process SLAs/KPIs.<br>Preferred Skills German language proficiency – B1/B2/C1English – B1/B2 or above Strong written and verbal communication Data analysis and internet research MS Excel and MS Office Attention to detail Logical and analytical thinking Time management Problem-solving skills Ability to work in a target-driven environment Willingness to work in rotational shifts, if required<br>What We Offer Opportunity for freshers and experienced professionals Comprehensive process and language training Career growth and internal mobility opportunities Exposure to international clients and processes Competitive salary and performance incentives Social and medical benefits as applicable Transportation support, where applicable Professional and multicultural work environment<br>Career Growth KPO Associate → Senior KPO Associate → SME → Team Leader → Assistant Manager → Operations Manager Ideal Candidate We are looking for German-speaking graduates and professionals who are motivated to build a career in KPO, international business operations, research, data management, and shared services. Previous experience is not mandatory for entry-level positions; strong German communication skills, analytical ability, and a willingness to learn are equally valuable. Freshers with German-language proficiency are encouraged to apply.

Job Description – KPO German-Speaking Associate Position: KOP/BPO German-Speaking Associate Location: Cairo, Egypt Employment Type: Full-Time Experience: Fresher / Entry-Level / Experienced Work Model: Onsite / Hybrid, depending on business requirement Language: German + English<br>About the Role We are looking for German-speaking KPO Associates to join our team in Cairo. This opportunity is open to both fresh graduates/entry-level candidates and experienced professionals. The successful candidate will support international clients by performing knowledge-based research, data processing, documentation, analysis, and back-office operations while maintaining high standards of accuracy and quality.<br>Key Responsibilities Handle German-language KPO and back-office processes for international clients. Review, validate, and process business information and documents. Perform online research and collect relevant information from reliable sources. Analyze and organize data according to defined processes and guidelines. Prepare reports, summaries, and business documentation. Maintain accurate records in internal systems and databases. Communicate with internal teams and international stakeholders in German and English. Follow established SOPs, quality standards, and compliance requirements. Identify discrepancies and escalate complex issues to the appropriate team. Meet defined productivity, accuracy, turnaround-time, and quality targets. Maintain confidentiality of client and business information.<br>Candidate Requirements For Freshers / Entry-Level Candidates Bachelor's degree or equivalent qualification in Business, Commerce, IT, Computer Science, Languages, Economics, or a related field. Fresh graduates are encouraged to apply. Good written and spoken German communication skills. German B1/B2 or above preferred, depending on the process. Good English communication skills. Basic knowledge of MS Office, Excel, email, and internet research. Strong attention to detail and willingness to learn. Good analytical and problem-solving abilities. German-language roles in Egypt commonly specify B1+/B2 or higher, while some programs and employers target B2/C1 proficiency. Therefore, the exact German level can be adjusted according to the client/process requirement.<br>For Experienced Candidates1–5+ years of experience in KPO, BPO, shared services, research, data processing, back-office operations, customer support, or related areas. Experience handling international/German-speaking clients is an advantage. Strong German communication skills, preferably B2/C1+. Experience with Excel, CRM, ERP, ticketing, or workflow systems is desirable. Ability to work independently and meet process SLAs/KPIs.<br>Preferred Skills German language proficiency – B1/B2/C1English – B1/B2 or above Strong written and verbal communication Data analysis and internet research MS Excel and MS Office Attention to detail Logical and analytical thinking Time management Problem-solving skills Ability to work in a target-driven environment Willingness to work in rotational shifts, if required<br>What We Offer Opportunity for freshers and experienced professionals Comprehensive process and language training Career growth and internal mobility opportunities Exposure to international clients and processes Competitive salary and performance incentives Social and medical benefits as applicable Transportation support, where applicable Professional and multicultural work environment<br>Career Growth KPO Associate → Senior KPO Associate → SME → Team Leader → Assistant Manager → Operations Manager Ideal Candidate We are looking for German-speaking graduates and professionals who are motivated to build a career in KPO, international business operations, research, data management, and shared services. Previous experience is not mandatory for entry-level positions; strong German communication skills, analytical ability, and a willingness to learn are equally valuable. Freshers with German-language proficiency are encouraged to apply.

Position Overview <br>The Business Intelligence Developer is responsible for designing, developing, and optimizing scalable data solutions using Microsoft SQL Server, Python, and Business Intelligence tools. This role focuses on building and maintaining data pipelines, reporting infrastructure, and analytical models that enable accurate, automated, and insight-driven decision-making. Working closely with cross-functional stakeholders, the BI Developer translates business requirements into technical solutions while ensuring data quality, system performance, and continuous process improvement.<br>Key Responsibilities(May perform additional duties as assigned.)<br>Design, develop, and maintain ETL processes, stored procedures, database objects, and data pipelines to support reporting and business analytics. Build, enhance, and maintain scalable data solutions across multiple platforms while ensuring data integrity, reliability, and optimal performance. Partner with business stakeholders to gather requirements and deliver impactful Business Intelligence solutions using Microsoft SQL Server and Power BI. Convert business requirements into technical specifications for data warehouse architecture, reporting solutions, and automation initiatives. Monitor, troubleshoot, and optimize data processes, reporting cycles, and automation workflows to improve operational efficiency and reporting accuracy. Manage and maintain ticketing systems, ensuring timely resolution of data-related requests in accordance with established service level agreements (SLAs). Contribute to continuous improvement initiatives by analyzing performance trends, identifying optimization opportunities, and participating in PSP/DMAIC activities. Collaborate within Agile teams and cross-functional projects, supporting change management and ensuring seamless data operations. Promote data literacy and Business Intelligence adoption across the organization by sharing knowledge and acting as a trusted partner between business and technical teams. Foster a collaborative work environment by providing guidance, mentorship, and support to team members when required.<br>Required Qualifications<br>Education<br>Bachelor's degree (or currently pursuing) in Computer Science, Data Science, Engineering, Information Systems, or a related technical discipline. Strong knowledge of Microsoft SQL Server (2016 or later), including SQL Server Data Tools (SSDT), query optimization, indexing, and performance tuning. Solid understanding of database architecture, relational and NoSQL databases, and cloud data platforms such as Microsoft Azure or AWS.<br>Work Experience<br>Minimum of 5 years of experience in database development, reporting, and Business Intelligence solutions using Microsoft SQL Server, Power BI, and Microsoft Excel, preferably within a call center, workforce management (WFM), or operations environment. Proven expertise in Microsoft SQL Server, data modeling, and dimensional modeling techniques, including star and snowflake schemas and OLAP concepts. Proficiency with Microsoft Office applications; experience with Power Apps and Power Automate is an advantage. Hands-on experience using Python for data transformation, automation, and analysis.<br>Technical Skills<br>Required<br>Advanced proficiency in Microsoft SQL Server, SQL Server Management Studio (SSMS), and Power BI, including DAX. Strong programming skills in Python for data processing, automation, and reporting. Solid understanding of data modeling principles, dimensional modeling, OLAP concepts, and statistical analysis. Excellent communication and stakeholder management skills with strong written and spoken English proficiency.<br>Preferred Experience with SQL Server Integration Services (SSIS) and SQL Server Analysis Services (SSAS). Familiarity with cloud-based data platforms and services such as Azure Data Factory, Azure Databricks, Google Big Query, and Azure Dev Ops. Basic understanding of Robotic Process Automation (RPA) concepts. Experience with Visual Basic, VBA Macros, Power Apps, and Power Automate.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Valleysoft is an IT services provider delivering enterprise technology, application development, process management, and IT support solutions to clients around the world.<br> Working across the Information Technology and Services sector, the company supports business-critical platforms and operations with a focus on reliability, service quality, and operational excellence.<br> This role sits at the heart of payment application support, helping ensure that critical banking and financial messaging platforms run smoothly, securely, and in line with operational and regulatory expectations.<br> You will work closely with technical and business stakeholders to support essential payment services, resolve production issues, and help maintain the stability of systems that underpin high-value financial operations.<br> Responsibilities Provide Level 2/3 production support for critical banking payment applications and financial messaging platforms.<br> Configure and maintain payment routing rules, message formats, user roles, and system parameters.<br> Support SWIFT MT/MX financial messaging and troubleshoot payment processing, routing, and connectivity issues.<br> Monitor payment applications, investigate transaction failures, and resolve reconciliation discrepancies.<br> Maintain system security, access controls, operational configurations, and compliance with banking regulations.<br> Support integration across payment systems, clearing systems, banking applications, and external financial networks.<br> Participate in production releases, change activities, post-deployment validation, and root cause analysis.<br> Maintain operational documentation, runbooks, audit evidence, and coordinate with cross-functional stakeholders.<br> Ensure incidents and service requests are resolved within agreed SLAs/KPIs.<br> Participate in on-call or shift-based support when required.<br> Private Health Insurance Training &amp; Development 5+ years of application support experience, including senior-level or Level 2/3 support responsibilities.<br> Hands-on production support experience for payment systems or payment hubs, including supporting critical payment applications in a banking or financial services environment.<br> Proven experience handling critical payment incidents, investigating transaction failures, rejects, duplicates, reversals, and reconciliation discrepancies, and managing production incidents within agreed SLAs.<br> Practical experience with SWIFT Alliance Access, SWIFT Alliance Gateway, or SWIFT RMA, with the ability to analyze and troubleshoot SWIFT MT/MX payment messages.<br> Strong SQL querying and transaction investigation skills, along with experience tracing payment issues end to end through application and server log analysis.<br> Experience with Linux or Unix administration, including log analysis, process or service checks, troubleshooting, and using monitoring tools to track application health, transactions, failures, and system availability.<br> Experience using ITSM or ticketing tools to manage incidents, problems, service requests, and changes within SLA commitments.<br> Strong understanding of payment processing flows, including initiation, validation, routing, processing, and completion, with hands-on experience in ACH, clearing systems, or equivalent local payment rails.<br> Understanding of reconciliation and settlement processes, along with experience working within AML/CTF and financial crime control environments.<br> Knowledge of payment security, banking regulatory requirements, operational controls, and SWIFT CSP requirements.<br> Ability to perform root cause analysis for recurring or high-severity payment incidents, and experience working within formal change-management processes, production releases, and post-deployment validation for payment applications.<br> Experience maintaining support runbooks, operational documentation, and audit or compliance evidence, and coordinating with payment operations, core banking or integration teams, infrastructure or platform teams, security or compliance teams, QA or release teams, and business or operations stakeholders during payment incidents and changes.<br> Eligibility to work in Egypt.<br> Availability for rotating shifts, occasional weekend or public-holiday coverage, and on-call support in a 24/7 production support environment.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are a global category leader in AI service-provider enablement.<br> Operating worldwide with the US as our primary market, our hybrid Platform-as-a-Service (PaaS) and AI marketplace model connects high-growth agencies with qualified enterprise opportunities at scale.<br> As part of this mission, we partner with rapidly scaling AI, SaaS, and digital-first organizations to build elite commercial teams capable of driving predictable revenue.<br> This opportunity is with one of our high-growth partner companies — a business operating at the forefront of outbound-led revenue generation and high-ticket B2B sales.<br> The Opportunity We are hiring a high-performing B2B Sales Representative (Cold Email Outbound Closer) on behalf of one of our clients.<br> This is a full-cycle closing role responsible for converting outbound-generated leads into qualified opportunities, running executive-level sales conversations, and closing mid-to-high-ticket deals.<br> This role is ideal for commercially sharp sellers who thrive in performance-driven environments and know how to turn cold outreach into real revenue.<br> Fluent English and executive communication confidence are mandatory.<br> Work Model: Remote | Full-Time (8 hours/day minimum) What You’ll Own Run discovery and sales calls with outbound prospects Execute the full sales cycle: qualification → discovery → demo → negotiation → close Convert cold email leads into revenue opportunities Apply structured qualification frameworks to assess deal viability Lead objection handling and commercial negotiations Deliver high-impact, ROI-focused product demonstrations Send proposals, manage follow-ups, and secure signed agreements Maintain a consistently healthy pipeline Update CRM daily and manage sales administration (~1 hr/day) Provide structured end-of-day pipeline reporting Partner with SDR and leadership teams to optimize outbound performance Why This Role Stands Out Competitive full-time compensation Fully remote flexibility Direct impact on revenue growth Work alongside experienced commercial leaders Operate in a high-performance sales culture Significant upside for top performers Long-term growth within a scaling global business How to Apply ⚠️ Applications submitted without a Loom video will not be considered.<br> A mandatory 2–3 minute Loom video (paste the link below) Loom Video Instructions (Required) In your Loom video, please cover: Who you are Your experience in outbound B2B sales and cold email closing Your strongest sales achievements (KPIs, metrics, deal sizes, win rates, etc.<br>) Why you believe you’re a strong fit for this role Experience • 2–3+ years proven B2B sales experience with documented quota achievement • Full-cycle sales experience (mandatory) • Strong outbound experience (cold email/cold outreach) • Closed mid-to-high-ticket deals • Experience in consultative, not transactional, selling Skills • Fluent English ( A Must Have ) • Strong discovery, qualification, and negotiation skills • Able to uncover real problems and identify red flags early • Handles pressure well and reframes concerns effectively • Commercially strong; understands business models, ROI, and executive communication • Strong written and verbal communication Mindset • High resilience and rejection tolerance • Takes full ownership of pipeline and results • Money-motivated and driven to win • Problem-solver who figures things out independently • Coachable but not dependent on micromanagement • Follows processes and contributes improvements Success Metrics • 6+ discovery calls/day • 15+ sales calls/week • 60%+ discovery → sales call conversion • 25–30% sales call → closed deal conversion • 20–30% disqualification rate • 15 deals closed/month • 100%+ quota attainment • Pipeline always accurate and updated</span> </div>

<p><br></p><p>Step into a highly impactful role where you will help us build and operate our brand-new centralized command center for public finance in Cairo. As a Site Reliability Engineer (SRE) you will ensure our enterprise infrastructure remains highly available, scalable, and fully optimized. You will go beyond basic troubleshooting to proactively manage and resolve complex technical challenges across diverse cloud environments. You will compose our support level 2 and 3 team for a national scale product that has been deployed in 3 GCC counties, the knowledge of the product will be transferred in training sessions.</p><ul><li>Monitor and proactively troubleshooting to prevent outage and service interruption</li><li>Investigate and resolve infrastructure and application incidents coming from support level 1 or from the observability tools.</li><li>Root cause analysis and problem management, conduct post incident reviews and update runbooks and knowledge base articles</li><li>Performance and capacity management, monitor cloud utilization and optimize multi-cloud environments to ensure continuous high system reliability and uptime.</li><li>Automation and efficiencies, develop scripts to generate effort reductions and standardization, maintain infrastructure as a code templates and repeatable procedures.</li><li>Security and compliance, assist with client s audits and incidents responses</li><li>Back up and recovery, validate and monitor back up jobs, test recovery procedures</li><li>Document and knowledge sharing, maintain accurate documents for configuration, train support level 1 to increase first call resolution</li><li>Customer communication and SLAs/KPIs tracking and reporting</li><li>Vendor and tool liaison, coordinate with cloud providers and track open tickets to ensure timely resolution</li><li>On call shift responsibilities, participate in on call rotations</li></ul><p>Connect to your skills and professional experience</p><p>Analytical Thinking enables you to break down complex system behaviors to find the direct root cause of infrastructure issues. Adaptability allows you to seamlessly transition between different cloud platforms and tools in a fast-paced environment. Collaborative Problem-Solving ensures you work effectively with specialized engineering teams to build resilient, long-term technical solutions.</p><p>Essentials:</p><ul><li>Extensive, highly advanced expertise in multi-cloud operations and Site Reliability Engineering, reflecting senior-level industry tenure.</li><li>Demonstrated multi-cloud expertise with hands-on technical capabilities across platforms.</li><li>Possession of at least two of the following certifications (Note: if you hold two, Deloitte will train and support you in acquiring the third): Amazon Web Services (AWS) Certification Google Cloud Platform (GCP) Certification Oracle Cloud Infrastructure (OCI) Certification</li><li>Experience with observability tools</li><li>Experience with integration flows</li><li>Experience with DevOps tools</li><li>Familiarity with foundational Site Reliability Engineering (SRE) practices and automation frameworks.</li><li>7 to 10 years minimum prior experience operating within an enterprise-level IT command center.</li></ul><p>Connect to your business</p><p>Technology &amp; Transformation</p><p>Distinctive thinking, deep expertise, and collaborative working. That s what connects us. That s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we ll make an impact that matters.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Extensive, highly advanced expertise in multi-cloud operations and Site Reliability Engineering, reflecting senior-level industry tenure.</li><li>Demonstrated multi-cloud expertise with hands-on technical capabilities across platforms.</li><li>Possession of at least two of the following certifications (Note: if you hold two, Deloitte will train and support you in acquiring the third): Amazon Web Services (AWS) Certification Google Cloud Platform (GCP) Certification Oracle Cloud Infrastructure (OCI) Certification</li><li>Experience with observability tools</li><li>Experience with integration flows</li><li>Experience with DevOps tools</li><li>Familiarity with foundational Site Reliability Engineering (SRE) practices and automation frameworks.</li><li>7 to 10 years minimum prior experience operating within an enterprise-level IT command center.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Publication date :</strong> Jul 15, 2026, 12:00AM</p><br><br><p>Contract duration : </p><br><br>Orange Business is here!<br>About us<p>Join us at Orange Business!<br>We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.<br>Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.</p><br><br>About the role<br><ul><li><span>Provide second-level (L2) support to the IT Help Desk for issues related to Network, Active Directory, Security, and Remote Access.</span></li><li><span>Monitor and manage the active ticket queue, ensuring all issues are clearly communicated and documented.</span></li><li><span>Troubleshoot and resolve complex technical incidents within agreed-upon service level agreements (SLAs).</span></li><li><span>Administer user accounts in Active Directory, including modifying user entries and managing group memberships.</span></li><li><span>Utilize internal provisioning tools to manage user access and permissions across various systems.</span></li><li><span>Analyze advanced account logs and technical details in Active Directory, Exchange, and Azure Entra ID to diagnose and resolve access or authentication issues.</span></li><li><span>Maintain a clear understanding of the data flow between HR systems, provisioning tools, and Active Directory to support identity lifecycle management.</span></li><li><span>Perform administration tasks for Lotus Notes/Domino servers.</span></li><li><span>Conduct basic network troubleshooting by leveraging access to network topology information and device configurations.</span></li><li><span>Handle security-related tasks, including the investigation of phishing attempts and the analysis of email headers to identify and mitigate threats.</span></li><li><span>Participate as a key contributor in pilot projects, major changes, and new implementations by providing testing, analysis, and feedback to service owners.</span></li></ul><span><strong>Collaboration &amp; Project Involvement</strong></span><br><ul><li><span>Serve as a primary technical interface and coordinator for OB.</span></li><li><span>Act as the designated IT Customer Success Manager (CSM) for SITA and Orange Poland.</span></li><li><span>Coordinate with Application support teams on escalated issues and the implementation of new policies.</span></li></ul><br>About you<ul><li><span>Experience in 1st level of support is considered a strong asset.</span></li><li><span>Strong analytical, problem-solving, and communication skills.</span></li><li><span>Ability to work collaboratively in a team-oriented environment.</span></li><li><span>Good experience in networks, AD, and Security is a huge plus.</span></li></ul><br><p>You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.</p><br><br>What we offer<p><strong>• Global Opportunities:</strong> Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.<br><strong>• Flexible Work Environment:</strong> Flexible working hours and possibility to combine work from office and home (hybrid ways of working).<br><strong>• Professional Development:</strong> training programs and upskilling/re-skilling opportunities.<br><strong>• Career Growth:</strong> Internal growth and mobility opportunities within Orange.<br><strong>• Caring and Daring Culture:</strong> Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.<br><strong>• Reward Programs:</strong> Employee Referral Program, Change Maker Awards.</p><br><br>Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.<p> At Orange, only your skills matter. </p><br><br> <p> Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have. </p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>The Big Picture</strong></p><br><p>DigiSay Group is a media tech company that started in 2010, focusing initially on creator services, including content</p><br><p>management and distribution. Today, DigiSay acts as a media group with subsidiaries providing end-to-end services</p><br><p>around the content life-cycle from inception to monetization. DigiSay aims to focus on the media sector from a</p><br><p>technology, production, and venture-building perspective.</p><br><p><strong>About DS Media</strong></p><br><p>A Leading Multi-Platform Network in the MENA region that has diversified its portfolio of services to be specialized</p><br><p>in the media sector and YouTube content management, but aiming for those services to be scalable and</p><br><p>technology-based. DS Media’s objective is to become one of the biggest digital media companies in the EMEA</p><br><p>region, using technology and targeting the global market, and making sure it’s a great place to work for.<br></p><br><p><strong>Main Responsibilities</strong></p><br><p>Match Policy</p><br><p>● Oversee and enforce match policies for assigned channels to ensure content compliance.</p><br><p>● Apply the necessary CID (Content ID) policies for relevant content across all platforms.</p><br><p>● Track and report the number of CID applications for proper documentation.</p><br><p>Todos</p><br><p>● Address and resolve issues related to invalid references, reference overlaps, potential claims, disputes,</p><br><p>appeals, ownership conflicts, and ownership transfers.</p><br><p>● Manage and track the progress of these tasks to ensure timely resolution.</p><br><p>Daily Claims</p><br><p>● Manage and process the total number of daily claims efficiently.</p><br><p>● Ensure timely resolution and accurate documentation for each claim handled.</p><br><p>Linking &amp; Unlinking</p><br><p>● Manage and process the total number of linking and unlinking requests for channels.</p><br><p>● Ensure accurate and timely execution of all linking and unlinking tasks.</p><br><p>DigiSay Anti-Piracy</p><br><p>● Submit total manual claim and takedown forms across all platforms (YouTube, Facebook, Instagram,</p><br><p>TikTok, Twitter).</p><br><p>● Ensure accurate and timely submission of claims to protect content on these platforms.</p><br><p>Audit &amp; SRAV</p><br><p>● To work on DigiSay CMS's periodic audit of our catalogue to ensure everything is in order from a copyright</p><br><p>perspective.</p><br><p>● To work on the SRAV-assigned tasks.</p><br><p>Whitelist Channels</p><br><p>● Monitor all whitelisted channels to ensure they do not misuse the whitelisting.</p><br><p>Monthly Sheets&amp; Reports</p><br><p>● Creating sheets on a monthly basis for the team.</p><br><p>● To work on the required reports.</p><br><p>SLA (Service Level Agreement) Management:</p><br><p>● Ensure timely completion of all assigned tasks and tickets based on their respective SLAs.</p><br><p>● Track the number of tickets handled and ensure tasks meet both time and quality expectations.</p><br><p>● Report on SLA performance and work with the team to improve task efficiency and adherence to</p><br><p>deadlines.</p><br><p>Quality Assurance</p><br><p>● Perform quality assurance on team members' work to ensure accuracy and consistency.</p><br><p>● Review deliverables to maintain high standards of performance and adherence to guidelines.</p><br><p>Team Training</p><br><p>● Provide the Copyrights team members with essential training on daily tasks and processes.</p><br><p>● Conduct regular training sessions to enhance knowledge and skills.</p><br><p>● Offer hands-on guidance to ensure proficiency in tools and systems.</p><br><p>● Keep the team updated on process changes and new technologies.</p><br><p><strong>Work Arrangements<br></strong><br>● Shifts: Three shifts per day (Morning, Mid, Night) (could be changed based on business needs)<br>● Shift Timing: Shifts run from 9 AM to 1 AM (could be changed based on business needs)<br>● Days Off: 2 days per week<br>● Working Hours: 9 hours per shift, including a one-hour break<br>● Working Arrangement: Rotating shifts<br>● Weekend Schedule: Rotating weekend schedule<br>● On-Site Work: Required based on business needs<strong><br>Ideal Profile<br></strong><br>Education Bachelor’s degree in Marketing, Communications, Media, or a related field.<br>Experience 5-7 years of hands-on experience in the music and entertainment field.<br>Linguistic Skills English - Arabic<br>Computer Skills Google Docs - Google Sheets - Google Slides<br>Skills Detail-oriented with a Focus on Accuracy - Adhering to Processes - Multitasking - Problem-Solving -<br>Driving Results - Reporting &amp; Analysis</p><br><br> </div>

Job Purpose<br>The Accounts Receivable Accountant is responsible for executing all Accounts Receivable (AR) activities within the Shared Services Center (SSC) across Mantrac Group entities in scope. The role ensures timely and accurate cash application, customer account reconciliation, deduction processing, write-offs, debtor provisioning, and compliance with company policies, accounting standards, and service level agreements (SLAs). The successful candidate will play a key role in optimizing cash flow, maintaining customer account accuracy, supporting month-end closing activities, and delivering high-quality service to internal and external stakeholders.<br>Key Responsibilities<br>Cash Application & Customer Account Management Process and monitor incoming customer payments accurately and efficiently. Verify, post, and allocate customer receipts to the appropriate accounts. Match customer accounts based on remittance advice and allocation details received from business units. Perform automatic customer account matching through RPA tools and execute manual matching when required. Maintain accurate customer account balances and investigate discrepancies promptly. Manage customer advance payments and regularly review unallocated cash balances.<br>Deductions, Adjustments & Write-Offs Review, validate, and post customer deductions, including withholding tax (WHT), penalties, rebates, and other adjustments. Process and post write-off requests in accordance with approved policies and workflows. Ensure all deductions and adjustments are supported by proper documentation and approvals.<br>Collections Support & Reconciliation Communicate with business units and stakeholders regarding outstanding allocations and unallocated cash positions. Perform regular and monthly reconciliations of AR accounts to ensure accuracy and completeness. Investigate and resolve account discrepancies in a timely manner. Support local finance teams by providing account status updates and reconciliation reports.<br>Debtor Provisioning & Compliance Prepare and run monthly debtor provision calculations in line with company policies and IFRS 9 requirements. Process approved provision entries and maintain accurate supporting documentation. Ensure adherence to internal controls, accounting standards, and financial policies.<br>Operational Excellence Manage and close customer-related portal cases within agreed SLAs. Support month-end and year-end closing activities to ensure timely financial reporting. Collaborate closely with finance teams across business units to deliver best-in-class shared services support. Identify opportunities for process improvements, automation, and efficiency enhancements. Perform any additional tasks assigned by the Supervisor or Manager.<br><br>Qualifications & Experience:<br>Bachelor's Degree in Accounting, Finance, Business Administration, or a related field (English or French Section preferred).1-2 years of experience in Accounts Receivable, Finance Operations, Shared Services, or a related accounting function. Basic understanding of accounting principles, financial controls, and AR processes. Exposure to ERP systems and financial applications is an advantage.