Airline Ticketing Agent Jobs - Cairo Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>A New Chapter: Dsquares X Prepit We’re excited to share that Prepit has officially joined the Dsquares family!<br> This acquisition marks a new chapter where we combine Prepit’s innovation and agility with Dsquares’ expertise and scale to build even stronger, more impactful loyalty and engagement solutions.<br> About Prepit: Prepit aims to bridge the gap between restaurants &amp; their diners, building lasting relationships using technology enabled solutions.<br> Through a loyalty engine and a gamified online ordering experience, Prepit enables restaurants to collect critical diner data, identify trends in customer behavior, and directly communicate with diners to generate recurring business.<br> Our People is our Brand Developing seamless loyalty solutions is only possible with a great team.<br> Our culture is open, collaborative, and empowering.<br> If you're passionate, driven, and eager to make an impact—you'll fit right in.<br> About The Role: The Merchant Support Executive is responsible for providing day to day support to restaurant and cafe merchants using the Prepit platform.<br> The role focuses on handling merchant inquiries, troubleshooting operational issues, and ensuring requests are resolved accurately and within the agreed service levels.<br> This is a shift based operational role that requires strong communication skills, attention to detail, and the ability to manage multiple support requests in a fast paced environment.<br> Key Duties &amp; Responsibilities: · Serve as the first point of contact for merchants through support channels.<br> · Handle daily merchant inquiries, issues, and service requests.<br> · Troubleshoot platform-related issues and provide timely resolutions.<br> · Escalate technical or complex cases and follow up until closure.<br> · Ensure all support requests are handled according to SLA.<br> · Maintain accurate records of merchant interactions and issue resolutions.<br> · Coordinate with Product, Operations, and Technical teams.<br> · Assist merchants with basic platform guidance and usage.<br> · Monitor recurring issues and report trends.<br> · Deliver a professional support experience.<br> Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover.<br> Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.<br> Continuous Development: Expand your horizons through our commitment to learning and development opportunities.<br> Required Experience · 1–2 years of experience in Customer Support.<br> · Experience supporting SaaS products for restaurants, cafés, POS systems, food ordering, or food technology companies is highly preferred.<br> · Experience using ticketing systems (Freshdesk, Zendesk, Intercom, etc.<br>) is a plus.<br> Required Skills · Excellent communication skills.<br> · Strong problem-solving abilities.<br> · Customer-focused mindset.<br> · Ability to work rotational shifts, including weekends when required.<br> · Ability to manage multiple priorities.<br> · Good follow-up and coordination skills.<br> · Proficiency in Microsoft Excel.<br> · Ability to work in a fast-paced environment.<br></span> </div>

<p><h4>Who we are</h4> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>To deliver 24/7 digital-first support to Vodafone Business customers by resolving technical, account management, and service-related queries for business travellers and company administrators across live chat and ticketing channels, ensuring fast resolution, high customer satisfaction, and adherence to defined SLAs.</p> <h4>What you will do</h4> <li>Respond promptly and professionally to customer queries across omni-channels including chat, email, and incident management.</li> <li>Manage customer interactions with empathy and efficiency, ensuring quality standards are consistently met.</li> <li>Identify and address secondary customer needs to enhance service value.</li> <li>Collaborate with internal teams (2nd and 3rd line support) to resolve issues within agreed service levels.</li> <li>Adhere to established procedures and contribute to process improvements where applicable.</li> <h4>Who you are</h4> <li>Fluent in English (C2 level) with strong written communication and fast typing skills.</li> <li>Skilled in handling account management and technical queries in writing.</li> <li>Emotionally intelligent with the ability to manage high-profile customers.</li> <li>Proficient in MS Office and capable of working rotational morning and night shifts.</li> <li>Committed to compliance and continuous self-development.</li> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What skills you will learn</h4> <li>Advanced customer engagement techniques across digital platforms.</li> <li>Incident management and resolution in a multi-system environment.</li> <li>Technical troubleshooting and account management.</li> <li>Collaboration with cross-functional support teams.</li> <li>Process improvement and service excellence strategies.</li></p><p></p>

Google Ads Specialist Mediboost — Sydney, Australia · 100% Remote (Egypt) Salary: EGP 25,000 – 35,000 per month (depending on assessment and experience) Hours: 4am-12pm (aligned to Sydney business hours)<br>BE A PART OF ONE OF THE FASTEST-GROWING HEALTHCARE MARKETING AGENCIESWho We Are Mediboost is an Australian patient growth marketing agency for dental, medical and specialist practices. Our vision is to unleash the potential of dentists, doctors and specialists by helping them achieve hyper growth in their practices, through world class digital marketing built around how patients actually choose a clinic. We are a team of 30+ people worldwide, and we have a proven track record of scaling healthcare practices quickly and efficiently.<br>Overview We are looking for an experienced, results driven Google Ads Specialist to own paid search for a portfolio of dental and medical clinics. Paid search is where a clinic's money moves fastest, in both directions, so this role is about far more than clicks. You will own campaign structure, spend discipline and cost per booked patient, and you will be trusted to make the call on what changes and why. This is a full time position, not a consultancy or freelance arrangement.<br>What You Will DoBuild, manage and optimize Search, Performance Max and Demand Gen campaigns for dental, medical and specialist clinics. Own keyword research, competitive analysis, negatives, match types, bidding and budget pacing so no client quietly under spends or over spends. Optimise against real client outcomes: cost per qualified lead and cost per booked patient, not just CPC and CTR. Verify that conversion tracking is accurate before you optimize on it, and investigate when reported leads and the leads a clinic actually receives do not match. Plan and run A/B tests on ad copy, landing pages and campaign structure, and record what the results actually proved. Produce clear monthly performance reporting and recommendations that an account manager can take straight to a client. Work with our copy, creative and web teams to fix conversion problems that sit outside the ad account. Keep improving how we run paid search as a team, and share what you learn.<br>What We Require3+ years hands on Google Ads experience managing multiple accounts, ideally in a digital marketing agency. A track record of hitting client KPIs on lead generation campaigns. Genuine understanding of conversion tracking and attribution, not just campaign building. Strong analytical skills, comfortable with large data sets and drawing conclusions you can defend. Excellent written and spoken English, clear enough to explain performance to an Australian client. Strong attention to detail and the ability to hold multiple accounts at once without dropping any of them.<br>Highly Regarded Google Ads certification. Healthcare or other regulated industry advertising experience, and awareness of advertising compliance rules for health services. Experience with call tracking and CRM lead reporting.<br>What Success Looks Like Tracking is verified and trustworthy on every account you hold. Budget pacing is reviewed weekly and anomalies are flagged the same week, not at month end. Every account gets at least one meaningful structural improvement that you can show moved the numbers. Cost per lead trends are reported and explained, by treatment type, before a client has to ask.<br>Where You Escalate Some decisions are never yours alone: changing a client's budget, approving advertising claims about clinical outcomes or comparisons, adding or changing payment methods, and changing live client website pages. We expect you to raise these early rather than decide quietly.<br>The Person We Are Looking For You are curious about why a number moved and unwilling to guess. You would rather say "the tracking is wrong, so I am not optimising yet" than report a result you do not believe. You work well without someone checking on you, you communicate before a problem becomes an issue, and you take genuine satisfaction in a clinic's calendar filling up because of work you did.<br>What We Offer You100% remote, full time role. A diverse portfolio of clients where your work has a direct, visible impact on a business. Ongoing training and development to grow your skill set and your career. A collaborative international team that shares what it learns.

At The Flex, we believe renting a home should be as effortless as booking a ride.<br><br>Our mission is to enable anyone to live anywhere, anytime, without friction.<br><br>Powered by Base360.ai, our proprietary technology platform, we are building the operating system for modern renting—automating operations, connecting fragmented systems, and creating seamless experiences for guests, landlords, and operators across the world.<br><br>We're looking for a Full-Stack Engineering Lead to help scale both our technology and our engineering culture.<br><br>This is a hands-on leadership role. You'll spend the majority of your time building products, solving technical challenges, and architecting systems while also helping guide engineering standards, mentoring team members, and shaping the future of the platform.<br><br>If you're excited about ownership, rapid execution, AI, automation, and building products that have real-world impact, we'd love to meet you.<br><br>What You'll Build<br><br>As a Full-Stack Engineering Lead, you'll lead the development of Base360.ai, the technology platform powering every aspect of The Flex.<br><br>You'll work across product, engineering, AI, and operations to create scalable systems that automate processes, improve decision-making, and accelerate company growth.<br><br>You'll be responsible not only for what gets built, but how it's built.<br><br>Your Mission<br><br>Lead Product Development<br><br>Design, build, and launch high-impact products that improve guest experience, operational efficiency, and business performance.<br><br>Architect Scalable Systems<br><br>Make key technical decisions that ensure the platform remains scalable, reliable, and maintainable as the company grows internationally.<br><br>Drive Engineering Excellence<br><br>Establish engineering best practices, code quality standards, development workflows, and technical documentation.<br><br>Mentor and Support Engineers<br><br>Provide technical guidance, conduct code reviews, and help create a high-performance engineering culture focused on continuous improvement.<br><br>Build Automation at Scale<br><br>Develop systems that eliminate manual work and allow operations to scale efficiently across multiple markets.<br><br>Integrate Critical Platforms<br><br>Build and maintain integrations with platforms including Airbnb, Hostaway, Stripe, Twilio, Google, Open AI, and other strategic partners.<br><br>Leverage AI<br><br>Implement AI-powered workflows, tools, and agents that improve productivity and decision-making across the business.<br><br>Collaborate Across Teams<br><br>Work closely with product, operations, revenue, and leadership teams to translate business challenges into scalable technical solutions.<br><br>Tech Stack<br><br>Our Current Stack Includes<br><br>Python Fast APIReact Type Script Supabase Postgre SQLAWSOpen AI APIsStripe Twilio Docker Git Hub Actions<br><br>You don't need experience with every technology listed, but you should be comfortable learning quickly and leading technical decisions.<br><br>What We're Looking For<br><br>Must Have<br><br>Strong full-stack software engineering experience Experience designing and scaling production systems Strong understanding of APIs, databases, cloud infrastructure, and system architecture Experience leading technical projects from concept to deployment Excellent problem-solving and communication skills Ability to balance speed with engineering quality Strong ownership mentality and bias toward execution<br><br>Bonus Points<br><br>Experience leading engineers or technical teams Startup or scale-up experience Experience with AI products or LLM integrations Experience with Saa S, marketplace, travel, or Prop Tech businesses Experience with Fast API, React, AWS, or Supabase<br><br>What Success Looks Like<br><br>Within Your First Year<br><br>Core systems become more scalable, reliable, and automated Engineering velocity increases significantly Technical debt is reduced without slowing innovation AI-powered workflows are deployed across the business New products are launched rapidly and effectively Base360.ai becomes a major competitive advantage for The Flex<br><br>Why Join The Flex<br><br>Real Ownership<br><br>You'll have direct influence over technology strategy, architecture, and product direction.<br><br>Build at Scale<br><br>Your work will power thousands of stays across multiple countries.<br><br>Lead by Building<br><br>This is a hands-on role where you'll spend your time creating solutions, not sitting in meetings.<br><br>Small Team, Massive Opportunity<br><br>Work closely with founders and help shape the future of both the platform and the engineering organization.<br><br>Performance-Based Rewards<br><br>Competitive compensation with meaningful upside for exceptional performers.<br><br>Remote-First<br><br>Work from anywhere. We care about impact, not hours worked.<br><br>This Role Is Not For You If<br><br>You prefer large corporate environments with rigid processes You enjoy managing more than building You are uncomfortable making decisions with incomplete information You require detailed instructions for every task You are unwilling to take ownership beyond your immediate responsibilities<br><br>If you're excited about leading by example, building world-class software, and helping create the operating system for modern renting, we'd love to hear from you.

Who are we? CFI Financial Group is an award-winning trading provider, possessing more than 25 years of experience with multiple offices around the world including London, Larnaca, Beirut, Amman, Dubai, Port Louis, and others. CFI is hiring! Make your mark in the online trading industry. Are you looking to pursue a career in finance? Do you want to work with a dynamic and growing team in the exciting world of online trading and investing? If you answered yes, then we have some amazing opportunities for you!<br>Job Description:We are hiring a talented Custody Officer professional to join our team.<br>Responsibilities:Book purchase shares on a T+2 basis, manage remaining intra-day shares, and process shares released by the clearinghouse after being on hold for one month. Reconcile clearing balances with the BIMs system after settlement is completed by the Accounts Department and issue a reconciliation differences report. Respond to hold requests, prepare reconciliation reports, and maintain organized filing of related documents. Send daily settlement account statements (both summary and detailed) to the Accounts Department. Handle client order calls during trading sessions, ensuring accurate and timely execution. Perform client account opening procedures in line with company policies and compliance requirements. Enter contracts into the BIMs system and ensure accuracy of all contract data. Dispatch execution reports at the close of each trading session. Prepare and send written client account statements for authentication in cases of withdrawal.<br>Requirements:Bachelor’s degree in Business Administration, or a related field Experience of 1-3 years in the field is preferred. Good written and verbal communication skills Understanding of relevant financial regulations and compliance procedures. Why join CFI? We’re a fast-growing, multinational company Competitive salaries and benefits Work and learn with industry professions Supportive and collaborative environment Unlimited opportunities for growth and development

<p data-path-to-node="5"><strong data-path-to-node="6" data-index-in-node="0">Role Purpose:</strong> </p><p data-path-to-node="6">The IT Service Support Analyst delivers high-quality first-line technical assistance, end-user computing support, and incident management across DHL Express. Operating within established IT Service Management frameworks, this role ensures timely resolution of hardware, software, and connectivity issues while maintaining operational integrity, IT compliance, and service level commitments.</p><p data-path-to-node="7"><strong data-path-to-node="7" data-index-in-node="0"><br></strong></p><p data-path-to-node="7"><strong data-path-to-node="7" data-index-in-node="0">Key Responsibilities:</strong></p><ul data-path-to-node="8"><li><p data-path-to-node="8,0,0">Deliver professional, customer-focused first-line technical support to internal users across phone, email, and the designated enterprise ITSM portal.</p></li><li><p data-path-to-node="8,1,0">Manage incidents, service requests, and technical problems throughout their entire lifecycle in alignment with ITIL service management standards.</p></li><li><p data-path-to-node="8,2,0">Ensure all technical issues and user requests are accurately logged, categorized, prioritized, tracked, and resolved within established Service Level Agreements and Operational Level Agreements.</p></li><li><p data-path-to-node="8,3,0">Perform structured diagnostic troubleshooting to resolve common issues across Windows operating systems, Microsoft 365, end-user hardware, printing, and enterprise software.</p></li><li><p data-path-to-node="8,4,0">Provide basic diagnostic support and troubleshooting for network infrastructure, including local area networks, wide area networks, Wi-Fi connectivity, switches, and access points.</p></li><li><p data-path-to-node="8,5,0">Maintain accurate inventory records and support lifecycle management for IT hardware, mobile devices, peripherals, and software licenses.</p></li><li><p data-path-to-node="8,6,0">Escalate complex incidents and technical problems to appropriate resolver groups and specialist engineering teams while retaining ownership through resolution.</p></li><li><p data-path-to-node="8,7,0">Support IT compliance activities, internal audits, evidence collection, and adherence to corporate IT security and operational controls.</p></li><li><p data-path-to-node="8,8,0">Collaborate with internal cross-functional IT teams, external vendors, and telecommunications service providers to resolve service disruptions.</p></li><li><p data-path-to-node="8,9,0">Document standard operating procedures, technical troubleshooting steps, and knowledge base articles to drive continuous service improvement.</p></li></ul><p data-path-to-node="9"><strong data-path-to-node="9" data-index-in-node="0"><br></strong></p><p data-path-to-node="9"><strong data-path-to-node="9" data-index-in-node="0">Qualifications, Experience and Competencies:</strong></p><ul data-path-to-node="10"><li><p data-path-to-node="10,0,0">University Graduate with a Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related discipline.</p></li><li><p data-path-to-node="10,1,0">Minimum of 1 year of hands-on experience in technical support, IT service desk, desktop support, or infrastructure support.</p></li><li><p data-path-to-node="10,2,0">Valid Cisco Certified Network Associate (CCNA) certification is required.</p></li><li><p data-path-to-node="10,3,0">ITIL Foundation certification or a proven working knowledge of IT Service Management core principles is highly advantageous.</p></li><li><p data-path-to-node="10,4,0">Full professional proficiency in written and spoken English is required; capable of communicating complex technical concepts to non-technical stakeholders.</p></li><li><p data-path-to-node="10,5,0">Proven experience using enterprise ITSM platforms (e.g., ServiceNow or equivalent ticketing systems) for logging, tracking, and resolving service requests.</p></li><li><p data-path-to-node="10,6,0">Solid technical grounding in networking fundamentals including TCP/IP, DNS, DHCP, and Wi-Fi architecture.</p></li><li><p data-path-to-node="10,7,0">Strong troubleshooting expertise in Microsoft 365 environments, Windows client OS, and enterprise end-user hardware.</p></li><li><p data-path-to-node="10,8,0">Working knowledge of IT asset management, software licensing compliance, and baseline cybersecurity practices.</p></li><li><p data-path-to-node="10,9,0">Demonstrated analytical problem-solving skills, accountability, and the ability to prioritize critical incidents in a fast-paced environment.</p></li></ul><p data-path-to-node="11"><br></p><p data-path-to-node="11"><strong>Equal Treatment Clause: </strong>We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><p data-path-to-node="12"><br></p><p data-path-to-node="12">✨ We ???????????????????????????? ???????????? ???????????????????????????????????????? </p><p data-path-to-node="12">✨ We ???????????????? </p><p data-path-to-node="12">✨ We ???????????????? ????????????????????????????????<br></p>

Position : Scanning Operator Work Mode : Full-time, on-site Location : Cairo - Egypt No of Position : 2<br>1. Role Overview The Scanning Operator will be part of the Atain team delivering Accounts Payable services for , one of Atain's key global clients. The role is essential to ensuring invoices and supporting documents are captured accurately and processed on time, directly supporting the client's payment and financial reporting cycle.2. Mandatory Skills and Nice to Have Written and verbal communication & presentation skills, with English as a must. Well organized, including the ability to follow standard processes; good administrative skills, including time management – a native ability to meet deadlines. Problem-solving skills – uses intuition and logic to anticipate problems before they occur and/or to define solutions to address them quickly and correctly when they occur. Reasonable degree of autonomy – works well with limited supervision; is responsible for the work assigned. High attention to detail and accuracy, given the sensitivity of financial documents handled for the client. Ability to work with confidential and financially sensitive data in line with Atain data protection standards. Comfortable working in a fast-paced, deadline-driven, KPI-oriented environment.3. Project The role supports the Accounts Payable operations for the account by performing a wide range of tasks between internal requisitioning and supplier payment, as part of the broader Order-to-Cash / Procure-to-Pay service delivered by Atain.4. Main Responsibilities Invoice processing is a business function performed by the Accounts Payable department, consisting of a series of steps for managing vendor or supplier invoices from receipt to payment and recording in the general ledger. Determine all required details needed for scanning and further processing, then scan invoices from Kofax to SAP. Manually archive the invoice once processed, ensuring documents are traceable and retrievable for audit purposes. Perform PDF scanning from the PEGA platform (tickets). Rescan and return invoices to the vendor when required, following the client's documented process. Ensure scanning quality and data accuracy meet the SLA/KPI targets agreed Maintain confidentiality and proper handling of client financial documents at all times. Escalate any issues that might impact team performance and KPIs to the Team Coordinator, so they can be addressed immediately. Collaborate with other AP team members to ensure smooth handover between scanning, processing, and payment stages.5. What We Offer The opportunity to work on a global, high-visibility account Structured onboarding and training on client-specific tools and processes. A collaborative, process-driven team environment within Atain's Global Business Services organization.<br>Regards Varsha Batra E.varsha.batra@atain.comM.+91-8527123018

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Designs, builds, and operates production-grade Java microservices on Spring Boot.<br> Owns the full delivery lifecycle: API design, data modelling, messaging, observability, CI/CD, and on-call support.<br> Collaborates closely with Product, QA, and SRE teams to deliver reliable, scalable services.<br> Provides architectural guidance, makes key technical decisions, and mentors other developers.<br> The role involves ensuring best practices, optimizing performance, and aligning technical solutions with business goals while building secure, high-performing distributed systems.<br> Role and Responsibilities : Design and implement high-performance, scalable microservices using Java 17+ and Spring Boot Own end-to-end API design including versioning, idempotency, error contracts, and OpenAPI specifications Architect microservices following bounded contexts, saga patterns, and proper service decomposition Enforce security best practices including OAuth2, JWT, secure coding, and vulnerability remediation Integrate and manage event-driven systems using Apache Kafka Optimize application performance through JVM tuning, caching strategies, profiling, and latency reduction Optimize database/SQL performance through indexing strategies, query tuning, and EXPLAIN plan analysis Manage and optimize scalable distributed systems in the cloud (AWS) Design and implement serverless solutions (AWS Lambda, API Gateway, Step Functions) Utilize scripting languages (Python, Node.<br>js) for tooling, automation, and auxiliary services Participate in on-call rotations and production incident resolution Conduct code reviews and mentor less-experienced engineers Communicate regularly with the engineering manager, QA teams, and other developers regarding progress on the technology roadmap Leverage AI-assisted development tools to accelerate coding, debugging, testing, and documentation workflows Drive automation using AI across the software lifecycle — design, development, testing, support, log analysis, and ticket summarization Produce quality code, raising the bar for team performance and speed Write code and tests, build prototypes, resolve issues, and profile and analyze bottlenecks Opportunity to work for a dynamic international company with a flat hierarchical structure, where your voice matters and your impact is seen.<br> At least 5+ years of professional experience building backend services in Java Proven track record designing and operating production microservices at scale Experience with distributed systems, eventual consistency, and fault tolerance Experience with Agile/Scrum practices (sprint planning, estimation, retrospectives) Advanced proficiency in Java 17+ with modern features (records, sealed types, streams, var) Expert-level Spring Boot knowledge (auto-configuration, profiles, configuration properties) Advanced REST API design skills (versioning, idempotency, error contracts, HATEOAS) Strong microservices architecture experience (bounded contexts, sagas, decomposition) Advanced security expertise (OAuth2, JWT, OWASP, secure coding, vulnerability management) Solid understanding of concurrency and threading (Executors, CompletableFuture, locking) Experience with event-driven architectures using Apache Kafka Performance optimization skills (JVM tuning, caching, profiling, latency reduction) Experience with AI security and governance (data privacy, prompt injection awareness, safe AI usage) Growth mindset that challenges the status quo and focuses on continuous improvement</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About Bosta:</strong><span>Launched in 2017, Bosta is an overnight delivery provider for e-commerce companies in Egypt. We leverage technology to empower businesses, aiming to disrupt the logistics industry by offering a comprehensive delivery solution. Our advanced systems allow businesses to track and connect with couriers, ensuring swift and efficient order delivery.</span><br> <strong>About The Role:</strong><span>The Hub Manager is fully responsible for overseeing all aspects of the hub’s operations from A to Z. This includes ensuring that all parcels are received, processed, and dispatched correctly and on schedule. The Hub Manager will coordinate with team members and staff to maintain workflow efficiency while achieving operational targets, and they will be accountable for the team’s performance and overall hub performance.</span><br> <br> <strong>Job Code : </strong><br> <span>2025OPER-132</span><br><br><p><b>Job Responsibilities :</b></p><br><ul> <li>Responsible for the Hub infrastructure.</li> <li>Responsible for the financial management in the hub and manage the cash flow.</li> <li>Carry out the company principle and achieve any other duties which fall within the broad spirit, scope and purpose of this job description.</li> <li>Ensure that the achievement and records are consistently kept across the Hub daily workflow.</li> <li>Monitoring the stars and the hub members salaries, bounce and deductions.</li> <li>Responsible for monitoring the collected CODs amounts for the delivered packages from the stars and assure that the payment has been settled accurately.</li> <li>Ensure the smooth running and organization of a Hub operational flow process through effective line management to guarantee distributing and dispatching the packages with the proper timing with the stars.</li> <li>Maintain the highest standard of the operation procedures in all hub to meet the agreed SLA in the shipment's life cycle ( 3 Attempt deliveries out of 10 calendar days).</li> <li>Ensure all shipments are dispatched to the customers efficiently within 24 hours of being received at the hubs.( NDA).</li> <li>Applies the SLA of canceled shipments to be held 48 hours at the hub before being forwarded to sorting facility team.</li> <li>Following up on receiving emails and assure taking the necessary actions to solve the hub problems on a daily basis.</li> <li>Following up the “Freshdesk” and ensure resolving the assigned tickets within the agreed SLA on a daily basis.</li> <li>Following up on the hub members and Coaching them to improve and to recognise and achieve their capacities.</li> <li>Be an effective role model to other staff members in the hub.</li> <li>Create a collaborative relationship with all Hub staff and provide advice and guidance as necessary for the Hub members.</li> <li>&nbsp;General all monthly, quarterly, annual Hub Reports.&nbsp;</li> </ul><br><p><b>Job Qualification: </b></p><br><ul> <li>Bachelor's degree.</li> <li>Minimum of 3 years of experience in hub and warehousing operations, preferably in the shipping or e-commerce field.</li> <li>Good English Level.</li> <li>Must have experience in leading and supervising a team.</li> <li>Decision making and problem solving skills.</li> <li>Analytical and reporting skills.</li> <li>Ability to meet deadline and work under pressure.</li> <li>Time management and multi-tasking.</li> <li>Good interpersonal skills and leadership skills.</li> <li>Proactive, with can do attitude and good judgment.</li> <li>Focused and professional attitude.</li> </ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Technical Support Specialist is responsible for providing first-line support to end-users, troubleshooting and resolving hardware and software-related issues, and ensuring the smooth operation of the organization's IT systems.<br> They will serve as the primary point of contact for users, offering technical guidance, training, and assistance to maintain productivity and minimize downtime.<br> Respond to user requests and inquiries through various channels, including phone, email, and ticketing systems, and provide timely and effective support.<br> Diagnose and troubleshoot hardware and software problems, such as network connectivity, application malfunctions, and user account issues.<br> Provide step-by-step instructions and guidance to users on the proper use of IT systems, applications, and equipment.<br> Escalate complex or unresolved issues to the appropriate IT team or subject matter experts for further investigation and resolution.<br> Document all support activities, including problem descriptions, troubleshooting steps, and resolutions, in the IT service management system.<br> Maintain and update the knowledge base with solutions to common problems and best practices for end-user support.<br> Assist with the deployment and configuration of new hardware and software, ensuring a smooth transition for users.<br> Collaborate with other IT teams to ensure the seamless integration and operation of systems and applications.<br> Provide on-site support and remote assistance to users as needed, including after-hours and weekend support for critical systems.<br> Participate in the development and implementation of IT policies, procedures, and standards related to user support.<br> Contribute to the continuous improvement of the IT support processes and the enhancement of the user experience.<br> Stay up to date with the latest technologies, tools, and best practices in the field of IT support.<br> Mentor and train junior IT support staff or interns as needed.<br> Associate degree or bachelor’s degree in computer science, Information Technology, or a related field.<br> 1-3 years of experience in a technical support or helpdesk role, preferably in a corporate or enterprise environment.<br> Strong troubleshooting and problem-solving skills to diagnose and resolve a wide range of hardware and software issues.<br> Proficient in the use of Windows, macOS, and/or Linux operating systems, as well as common office productivity applications.<br> Knowledge of networking concepts, including TCP/IP, Wi-Fi, and basic troubleshooting techniques.<br> Familiarity with IT service management practices, including incident management and service desk operations.<br> Excellent communication and interpersonal skills to effectively interact with users and provide clear, concise, and user-friendly support.<br> Ability to work independently and as part of a team to support the IT needs of the organization.<br> Adaptability and a willingness to learn about new technologies and stay up to date with industry trends.<br> Strong customer service orientation and a commitment to providing high-quality user support.<br> Industry certifications (e.<br>g., CompTIA A+, Network+, Security+) are preferred.<br></span> </div>

Additional Information 12 month's Fixed Term Contract<br><br>Job Number 26116184<br><br>Job Category Sales & Marketing<br><br>Location 6 Pyramids Road, Giza, Cairo 12556, Egypt VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.<br><br>OR<br><br> 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.<br><br>CORE WORK ACTIVITIES<br><br>Building Successful Relationships that Generate Sales Opportunities<br><br> Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for sales opportunities. Manages and develops relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management.<br><br>Managing Sales Activities<br><br> Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).<br><br>Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue<br><br> Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for the location based on market conditions and location needs. Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.<br><br>Providing Exceptional Customer Service <br><br> Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company’s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br><br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Agoda</strong></p><br><p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.&amp;nbsp;&amp;nbsp;</p><br><p>&amp;nbsp;</p><br><p>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.</p><br><p>&amp;nbsp;</p><br><p>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.</p><br><br><p>&amp;nbsp;</p><br><p><strong>Get to Know our Team:</strong>&amp;nbsp;</p><br><p>Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Market Management team of Agoda’s Partner Services specializes in strategic account management. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to New York and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The Market Management team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers.&amp;nbsp;</p><br><p><strong>Growth and Accelerator Team&amp;nbsp;</strong></p><br><p>Growth and Accelerator is a team of creative entrepreneurs that develop solutions for Agoda’s emerging and high-growth accommodation partners. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we roll out new products to increase the visibility of Agoda, introduce more travelers to our great products and services and deliver significant revenues to the overall business.&amp;nbsp;</p><br><p><strong>The Opportunity:</strong></p><br><p>As a&amp;nbsp;<strong>Account Specialist</strong>&amp;nbsp;your key objective is growing the coverage and quality of Agoda’s supply network. You take care of a large portfolio of emerging supply partners and assist in partnership related functions at scale.&amp;nbsp;</p><br><p><strong>In this role, you’ll get to: </strong>&amp;nbsp;</p><br><ul><li>Contact high growth supply partners to highlight revenue growth opportunities and maximize value&amp;nbsp;</li><li>Contact new or potential supply partners to encourage completion of their online registrations&amp;nbsp;</li><li>Encourage program participation through focused project sprints</li><li>Communicate efficiently with partners through various communication methods including phone, email, messaging and webinars</li><li>Train and inform partners on our technologies, tools and models</li><li>Prioritize daily tasks, monitor results and track progress in internal systems&amp;nbsp;</li></ul><p><strong>What you’ll need to succeed:</strong>&amp;nbsp;</p><br><ul><li>Minimum 3 years’ experience working in business development or execution role preferred although fresh graduates welcome to apply</li><li>Demonstrates basic computer skills&amp;nbsp;</li><li>Analytical and proven track record in using data to drive achievements and make decisions</li><li>Intellectual curiosity Autonomous and result driven (history of achieving ambitious targets)</li><li>Ability to work under pressure in a competitive industry/rapidly changing environment</li><li>Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business</li><li>Fluent communication skills in French and English.</li><li>Must be based in Cairo, Egypt&amp;nbsp;</li></ul><p>&amp;nbsp;</p><br><p>&amp;nbsp;</p><br>&amp;nbsp;<span>Please review our Hiring Process Guidelines before your interview — click <span>here</span> to learn how interviewing at Agoda works.</span><p>&amp;nbsp;</p><br><p>&amp;nbsp;</p><br><strong>Discover more about working at Agoda</strong><ul><li>Agoda Careers&amp;nbsp;https://careersatagoda.com</li><li>Facebook&amp;nbsp;https://www.facebook.com/agodacareers/</li><li>LinkedIn&amp;nbsp;https://www.linkedin.com/company/agoda</li><li>YouTube&amp;nbsp;https://www.youtube.com/agodalife</li></ul><p>&amp;nbsp;</p><br><p><strong>Equal Opportunity Employer&amp;nbsp;</strong></p><br><p>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.</p><br><p>We&amp;nbsp;will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.</p><br><p><strong>Disclaimer</strong></p><br><p>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.</p><br><p>DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.</p><br><p>For more information, please visit: www.didiglobal.com/news</p><br>#LI-Hybrid<p>As the on-site representative of DiDi’s Safety Response organization at the BPO delivery center, you will be responsible for overseeing daily operations, ensuring service quality, and driving execution excellence.</p><br> <p>This role serves as a critical bridge between centralized strategy (Policy / SOP) and frontline execution (Agents), ensuring that safety-related cases are handled with high standards of quality, efficiency, and compliance, while continuously improving user experience.</p><br>1. On-site Operations Management <ul> <li> <p>Oversee daily operations of the BPO safety response team, ensuring stable 24/7 service delivery</p><br> </li> <li> <p>Monitor key operational metrics (SLA, AHT, Resolution Rate, DSAT, etc.)</p><br> </li> <li> <p>Track staffing, scheduling, and capacity utilization, proactively identifying operational risks</p><br> </li> </ul> 2. Quality &amp; Compliance Management <ul> <li> <p>Ensure adherence to Safety Response SOPs and handling standards, especially for sensitive cases</p><br> </li> <li> <p>Conduct quality audits (QA), case reviews, and performance analysis</p><br> </li> <li> <p>Maintain consistency and compliance in handling high-risk scenarios (e.g., violence, harassment, robbery cases)</p><br> </li> </ul> 3. Issue Resolution &amp; Continuous Improvement <ul> <li> <p>Identify key drivers of DSAT and re-open cases, and lead root cause analysis</p><br> </li> <li> <p>Collaborate with product, policy, and training teams to improve processes and tools</p><br> </li> <li> <p>Track implementation of improvement initiatives and ensure effective closure of issues</p><br> </li> </ul> 4. Frontline Enablement &amp; Training Support <ul> <li> <p>Support agent training and capability building (e.g., communication skills, judgment, risk identification)</p><br> </li> <li> <p>Drive effective rollout and adoption of new processes and policies</p><br> </li> <li> <p>Enhance agents’ ability to handle complex and sensitive safety cases</p><br> </li> </ul> 5. Cross-functional Collaboration <ul> <li> <p>Partner with central teams.</p><br> </li> <li> <p>Act as the on-site voice of operations, providing frontline insights and VOC feedback</p><br> </li> <li> <p>Support critical incident response and ensure timely communication and coordination</p><br> </li> </ul><ul><li>We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient. </li><li>We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics. </li><li>We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do. </li><li>We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other. </li><li>We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow. </li><li>We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.</li></ul><p><strong>We are committed to building inclusive and diverse teams.</strong></p><br><p>At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.</p><br><p>Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.</p><br><p>We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.</p><br><p><em><strong>I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms</strong></em></p><br>Basic Requirements <ul> <li> <p>Bachelor’s degree or above</p><br> </li> <li> <p>2–3 years of experience in operations, customer service, safety response, or contact center environments</p><br> </li> <li> <p>Prior experience in BPO or on-site operations management is must.</p><br> </li> </ul> Preferred Qualifications <ul> <li> <p>Experience in Trust &amp; Safety or safety-related operations</p><br> </li> <li> <p>Multilingual capability (English / Spanish / Chinese preferred)</p><br> </li> <li>Relevant experience in ride-share industry or competitors is preferred</li> </ul> </div>

Overview<br><br>We are seeking a qualified and proactive QC and Food Safety coordinator to ensure compliance with quality food safety standards and procedures across production and storage areas. The role focuses on maintaining product quality and safety, supporting audits, and driving continuous improvement initiatives.<br><br>Responsibilities<br><br>Carry out and record chemical and physical, microbiological laboratory testing of products both work in progress and finish products by following the correct methods of analysis and SOPs. Chemical and physical, microbiological testing for all the raw and packaging materials to be released. Responsible for the waste water analysis . Implementing the hold and release procedure. Perform and record internal calibration check of the lab equipment and instruments as per the required intervals. Sending daily, weekly and monthly reports showing the Weak Link performance Participate in investigations into product issues, customer complaints. Following and ensuring Global Pepsi Co Standards "GEHSMS” compliance. Escalate problems to the attention of Lab supervisor, in addition to providing advice on quality issues. Perform sanitation and hygiene test procedures to ensure compliance to PI standards and local authority standards. Communication of any OOS result to the top management and implement the corrective actions. Comply with Good Laboratory Practice (GLP) within the lab and follow all the Lab documented procedures and instructions regarding HACCP, ISO, Hygiene, and EHS. Achieve the best quality of the product over our competitors regarding FLC (Frito-Lay Challenge). Keep the consistency of being (pass) in all regional proficiency tests. Ensure producing safe products and applying key food safety attributes in his/her area of concern. Carry out any other tasks relevant to the department as requested by department managers or other related departments e.g. R&D. Conduct food safety inspections on a routine and regular basis Ensure retained/shelf-life samples are stored effectively for traceability and testing as required. Perform and report Trade & retail audits for All DCs<br><br>Qualifications<br><br>University Degree in Quality, Chemistry, Food Science or Agriculture, Science.1 -2-year experience in FMCG. Is preferred Very good verbal, spoken and written communication skills in English and Arabic languages. Very good in Microsoft office (Excel, Word, Power Point, Outlook). GMP, GLP and al food safety standards Quality systems knowledge Familiar with Process and food industries environment

Company Description ZORO MISR (Zoromisr) is the world’s first fully integrated digital tourism platform, offering travelers unique, personalized, and memorable experiences and services. The company specializes in Egyptian tourism and travel booking, covering excursions, activities, transportation arrangements, and car rentals. A dedicated team of local guides and tourism representatives supports travelers around the clock to maximize comfort, safety, and enjoyment. ZORO MISR focuses on combining local expertise with digital innovation to deliver seamless end-to-end travel experiences for visitors from all over the globe.<br>Role Description The Tourism Manager is a full-time, on-site role based in Cairo, Egypt. This role oversees the planning, coordination, and delivery of tourism services, including guided tours, excursions, and activities tailored to diverse traveler needs. The Tourism Manager will manage relationships with local guides, suppliers, and partners, ensuring high service standards and consistent quality across all offerings. Daily responsibilities include monitoring tour operations, resolving customer issues, optimizing itineraries, and aligning services with the company’s digital platform. The role also involves contributing to tourism marketing initiatives, analyzing guest feedback, and implementing improvements to enhance overall traveler satisfaction and operational efficiency.<br>Qualifications<br> Strong expertise in Tourism Management and Tourism, with the ability to oversee end-to-end travel operations and experience design. Experience in Guided Tours, including planning, organizing, and supervising excursions and activities with a focus on safety and customer satisfaction. Demonstrated Customer Service skills, with a track record of handling inquiries, resolving issues, and maintaining high traveler satisfaction. Knowledge of Tourism Marketing, including promoting experiences, collaborating with digital teams, and supporting brand visibility in the tourism sector. Excellent communication skills in English; proficiency in Arabic and other languages is an advantage. Strong organizational and time management skills, with the ability to manage multiple tours and projects simultaneously. Familiarity with digital booking platforms and basic data analysis to monitor performance and improve services. Bachelor’s degree in Tourism, Hospitality Management, Business, or a related field, or equivalent relevant experience. Ability to work on-site in Cairo, collaborate effectively with local guides and partners, and adapt to a fast-paced tourism environment.

Al-Futtaim Automotive is looking for an experienced and customer-focused Service Advisor to join our Aftersales team in Cairo.<br>About the Role The Service Advisor will manage the end-to-end customer service journey for vehicle maintenance and mechanical repairs — from customer reception and accurate diagnosis capture through repair authorization, progress updates, quality confirmation, invoicing, and vehicle handover. The role will play a key part in delivering Honda-standard customer care, achieving revenue targets, and supporting long-term customer retention.<br>What You Will DoWelcome customers professionally, understand their concerns and service requirements, and ensure a smooth service reception experience. Open and maintain accurate repair orders, documenting customer concerns, vehicle condition, required approvals, and all relevant information. Prepare clear and accurate estimates, explain required and recommended repairs, and promote relevant maintenance, parts, and value-added services based on customer needs. Maintain proactive communication with customers throughout the repair journey, including updates on progress, costs, additional work, and delivery timelines. Coordinate closely with workshop control, technicians, Parts, Warranty, and support teams to remove bottlenecks and ensure on-time vehicle delivery. Confirm repair completion and quality checks, review invoices for accuracy, explain completed work and future maintenance requirements, and ensure a professional vehicle handover. Support customer retention through post-service follow-up, complaint resolution, future booking opportunities, and accurate customer and vehicle data management. Ensure compliance with Honda standards, company policies, safety requirements, warranty procedures, and data privacy requirements, while contributing to continuous improvement initiatives.<br>What Equips You for the Role Bachelor’s degree in Mechanical or Automotive Engineering, or an equivalent relevant qualification.2–5 years of experience in automotive service, customer service, workshop reception, or a related field; dealership experience is preferred. Basic knowledge of automotive systems, maintenance requirements, repair processes, and workshop terminology. Good command of Arabic and working proficiency in English, both written and spoken. Proficiency in Microsoft Office; experience with a Dealer Management System (DMS) is an advantage. Valid driving license is preferred. Strong customer focus, communication, active listening, and relationship management skills. Strong attention to detail, problem-solving, teamwork, and cross-functional coordination skills. A consultative approach to selling, with the ability to handle objections and manage customer concerns professionally.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About Bosta:&nbsp;</strong><br> Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.&nbsp;<br> We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.<br> <strong>About The Role : </strong><br> Responsible for managing daily hub operations, coordinating shipments, tracking KPIs, and ensuring smooth workflow and service quality in line with Bosta’s standards.<br> <strong>Job Code :</strong><br> <span>New 2026OPER-444</span><br><br><p><b>Job Responsibilities</b></p><br><ul> <li>1. Receive the new pickups closed in bosta flyers.</li> <li>2. Ensure that the tracking number was written correctly on the flyer with the marker by the couriers.&nbsp;</li> <li>3. Receive the shipments(new pickups) on the system and add the tracking numbers on the “Receiving Pickups” sheet.</li> <li>4. Arrange day-to-day dispatch of the shipments and sort shipments based on delivery addresses.</li> <li>5. Add the cash collection and Refund shipments to the courier’s routes. Send the routes directly to the stars’ App.</li> <li>6. Receive the undelivered shipments on the system and the productivity sheet as well.</li> <li>7. Get the receiver’s signature and IDs# on delivered shipments with Zero Cod.</li> <li>8. Get hard copies of returned shipments signed by the business.</li> <li>9. Monitor the Stars Wallets and ensure that they are depositing the same collected CODs amount on a daily basis.</li> <li>10. Make a verification call on the undelivered shipments or” Canceled” shipments on a daily basis.</li> <li>11. Cancel the refused shipments on the system.&nbsp;</li> <li>12. Transfer the canceled orders after exceeding holding period at the hub”24 hours” to sorting facility team through” Transfer to Hub”&nbsp;</li> <li>13. Send handover mails to the sorting facility team including the total number of transferred shipments, seal number and the tracking numbers subject with the status of the shipments.</li> <li>14. Performs related duties as required.</li> </ul><br><p><b>Job Qualifications</b></p><br><ul> <li>- 6 months to 1 year of experience in logistics field, in e-commerce or shipping industry.</li> <li>- Only graduates are eligible for this role.</li> </ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About Bosta:&nbsp;</strong><br> Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.&nbsp;<br> We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.<br> <strong>About The Role : </strong><br> Responsible for managing daily hub operations, coordinating shipments, tracking KPIs, and ensuring smooth workflow and service quality in line with Bosta’s standards.<br> <strong>Job Code :</strong><br> <span>New 2025 Budget (Not P&amp;L) - Direct CostOPER-004</span><br><br><p><b>Job Responsibilities</b></p><br><ul> <li>1. Receive the new pickups closed in bosta flyers.</li> <li>2. Ensure that the tracking number was written correctly on the flyer with the marker by the couriers.&nbsp;</li> <li>3. Receive the shipments(new pickups) on the system and add the tracking numbers on the “Receiving Pickups” sheet.</li> <li>4. Arrange day-to-day dispatch of the shipments and sort shipments based on delivery addresses.</li> <li>5. Add the cash collection and Refund shipments to the courier’s routes. Send the routes directly to the stars’ App.</li> <li>6. Receive the undelivered shipments on the system and the productivity sheet as well.</li> <li>7. Get the receiver’s signature and IDs# on delivered shipments with Zero Cod.</li> <li>8. Get hard copies of returned shipments signed by the business.</li> <li>9. Monitor the Stars Wallets and ensure that they are depositing the same collected CODs amount on a daily basis.</li> <li>10. Make a verification call on the undelivered shipments or” Canceled” shipments on a daily basis.</li> <li>11. Cancel the refused shipments on the system.&nbsp;</li> <li>12. Transfer the canceled orders after exceeding holding period at the hub”24 hours” to sorting facility team through” Transfer to Hub”&nbsp;</li> <li>13. Send handover mails to the sorting facility team including the total number of transferred shipments, seal number and the tracking numbers subject with the status of the shipments.</li> <li>14. Performs related duties as required.</li> </ul><br><p><b>Job Qualifications</b></p><br><ul> <li>- 6 months to 1 year of experience in logistics field, in e-commerce or shipping industry.</li> <li>- Only graduates are eligible for this role.</li> </ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About Bosta:&nbsp;</strong><br> Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.&nbsp;<br> We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.<br> <strong>About The Role : </strong><br> Responsible for managing daily hub operations, coordinating shipments, tracking KPIs, and ensuring smooth workflow and service quality in line with Bosta’s standards.<br> <strong>Job Code :</strong><br> <span>2025OPER-104</span><br><br><p><b>Job Responsibilities</b></p><br><ul> <li>1. Receive the new pickups closed in bosta flyers.</li> <li>2. Ensure that the tracking number was written correctly on the flyer with the marker by the couriers.&nbsp;</li> <li>3. Receive the shipments(new pickups) on the system and add the tracking numbers on the “Receiving Pickups” sheet.</li> <li>4. Arrange day-to-day dispatch of the shipments and sort shipments based on delivery addresses.</li> <li>5. Add the cash collection and Refund shipments to the courier’s routes. Send the routes directly to the stars’ App.</li> <li>6. Receive the undelivered shipments on the system and the productivity sheet as well.</li> <li>7. Get the receiver’s signature and IDs# on delivered shipments with Zero Cod.</li> <li>8. Get hard copies of returned shipments signed by the business.</li> <li>9. Monitor the Stars Wallets and ensure that they are depositing the same collected CODs amount on a daily basis.</li> <li>10. Make a verification call on the undelivered shipments or” Canceled” shipments on a daily basis.</li> <li>11. Cancel the refused shipments on the system.&nbsp;</li> <li>12. Transfer the canceled orders after exceeding holding period at the hub”24 hours” to sorting facility team through” Transfer to Hub”&nbsp;</li> <li>13. Send handover mails to the sorting facility team including the total number of transferred shipments, seal number and the tracking numbers subject with the status of the shipments.</li> <li>14. Performs related duties as required.</li> </ul><br><p><b>Job Qualifications</b></p><br><ul> <li>- 6 months to 1 year of experience in logistics field, in e-commerce or shipping industry.</li> <li>- Only graduates are eligible for this role.</li> </ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview The Fleet Control Shift Lead – will be responsible for leading the team performance in monitoring and escalating any fleet driver's safety violations and report it immediately through system live monitoring &amp; relevant communications channels. He will also summarize and analyze data to produce visual and graphical summaries, dashboards, and reports in various formats in order to communicate tower performance, progress, and results to various stakeholders. This job will be a rotational one. In addition to auditing on team actions taken based on the violations, validation, communication, and escalation matrix in line with the agreed service catalog and SLAs. The role requires strong leadership &amp; team management, ability to use telematics &amp; AI monitoring systems, effective communication, and high safety standards. Responsibilities Coach, mentor, and guide team members to deliver consistent services at the defined SLAs/KPIs and drive operational efficiency &amp; effectiveness and continuous improvement for the managed account. Ensure any nonconformance of the standard is reported correctly to leadership and record corrective actions taken. Ensure quality checks are carried out in a timely and accurate manner, and all results are documented and reported correctly following strict methodologies. Accountable for designing, creating &amp; maintaining all kinds of reports and dashboards as per the reporting catalogue. Ensure a consistent and high level of customer service and operational excellence that will ensure all monitored events are resolved efficiently and in full compliance with relevant legal, company, and process requirements Accountable for data uploading, downloading &amp; consolidation throughout their shift Accountable for OHS &amp; NWOW survey results for their team and account. Responsible for software testing and bugs &amp; downtime reporting for 7 different platforms and accountable for the communications with vendors regarding enhancements, operations, and downtime Accountable for the implementation phases of ramp-up &amp; expansion plans in managed BU. Accountable for shift workload distribution based on the data inflow. Assist and provide evidence in incidents investigation related to in-scope vehicles. Train new agents on Fleet Control Tower systems and scope, in addition to coaching low-performance agents. Qualifications Graduates with 1–3 years of experience in complex operations, fleet management, or a shared services environment. Previous team management or shift lead experience, with a proven ability to coach and guide others. Strong analytical and reporting skills; experience with Power BI, Excel dashboards, and data queries. Experience working with ticketing and service management systems (e.g., JIRA, ServiceNow, or similar platforms). Basic knowledge of SQL and data querying techniques is an advantage. Strong multi-tasking and time management skills, especially in rotational shift environments. Ability to work cross-functionally with internal stakeholders and external vendors to report bugs, downtime, and system enhancements. Strong communication skills, with attention to detail in reporting and documentation. Fluent in English (spoken and written), with the ability to communicate clearly in professional settings. Commitment to continuous improvement, team quality audits, and operational excellence. * Nice to Have Familiarity with fleet telematics, AI-based monitoring tools, and live system dashboards.</p> </div>