Airline Ticketing Agent Jobs - Cairo Egypt

Job Title: Facility & Administration Coordinator Reports To: BUD - Egypt Business Unit: ACCBC - Egypt Function: Facilities & General Administration Location: (6th October Plant & New Cairo Office), Egypt Grade: TBC <br>Job Purpose To provide structured administrative support to management - covering appointments, travel, presentations, and correspondence - together with invoice, courier, and pantry administration, while directly managing facilities operations including employee transportation, meal allowances, general facility upkeep not covered by the Maintenance team, and outsourced facility-service vendors. The role works alongside the Maintenance, Procurement, and HSE teams to ensure smooth office and plant operations and satisfactory service delivery across all assigned locations.<br>Operating Context The role operates across office and plant locations within ACCBC's Egypt facility at 6th of October City - a regulated, cost-disciplined, multi-department manufacturing and commercial environment requiring high coordination discipline across administration, facilities, and cross-functional support. The role covers a dual scope - general administration and facilities management - working alongside dedicated Maintenance, Procurement, and HSE functions, with clear hand-off protocols to each specialist function on technical, sourcing, and compliance matters.<br>Key Roles and Responsibilities Section I - Administration A. Management & Executive Administrative Support Support management with scheduling and coordination of appointments and meetings, arrange and coordinate travel logistics for management and employees (flights, hotels, visas, ground transportation), and prepare presentations, reports, and correspondence as required. Manage incoming and outgoing correspondence ensuring timely responses and follow-up, record and distribute minutes of meetings, and organise and coordinate workplace events and logistics - partnering with HR where relevant for engagement events, Ramadan Iftar, and similar activities. B. Invoice, Documentation & Courier Administration Process and follow up invoice requests related to facilities, in-plant services, and DHL/courier charges - matching invoices to purchase orders or requests and routing for approval in a timely manner, while maintaining organised records of all administrative and facilities-related invoices and documentation. Coordinate DHL/courier shipments including dispatch, tracking, and documentation for office and plant - and track and follow up on payment status with Finance to ensure timely settlement. C. Pantry & Office Supplies Manage pantry requests and replenishment across office and plant locations, coordinate office supplies and consumables, track usage, and minimise excess. Raise purchase and replenishment requests to Procurement and follow up on delivery to ensure timely availability of pantry items and office supplies across all locations.<br>Section II - Facilities D. Facilities & Maintenance Coordination Directly manage all facility items and general maintenance not covered by the dedicated Maintenance team - including office and washroom cleaning, minor fixes, fixtures, and general upkeep - and coordinate with the Maintenance team on technical and engineering maintenance needs, logging, following up, and escalating repair requests as required. Coordinate with the Procurement team on facility-related purchase and vendor-sourcing requests - and coordinate with the HSE team on day-to-day safety observations, walkthroughs, and hazard reporting, escalating findings to the relevant function for action. Conduct regular checks on facility services to ensure quality and compliance with standards, escalating gaps as needed - and maintain office and facility standards to ensure an orderly, professional, and audit-ready environment at all times. E. Meals, Meal Allowances & Future Catering Planning Process and submit employee meal-allowance requests and payments to Finance accurately and on time - and support planning for a future on-site cafeteria and catering service, including needs assessment, vendor and cost benchmarking, and rollout coordination once approved. Once catering is introduced: manage cafeteria operations and daily consumption covering usage, stock, and wastage; coordinate daily staff meal orders and the hot-meal and catering programme; and liaise with catering vendors on menu planning, quality, hygiene, and cost control. F. Employee Transportation & Vendor Management Manage employee transportation services including bus routes, schedules, and contracts across locations - following up transportation contracts, renewals, invoices, and payments, and managing day-to-day vendor relationships for outsourced facility-service providers (cleaning, transportation, and catering once introduced). Conduct periodic employee satisfaction surveys on facility services (transportation, cleaning, meals and catering) and use feedback to drive service improvements - and coordinate and support office and site workers including office assistants, tea staff, cleaners, and drivers, covering daily task follow-up and monthly recaps. G. Leadership & Visitor Facilities Support Prepare and set up meeting rooms and boardrooms for leadership meetings - ensuring readiness for seating, AV/IT, and refreshments - and coordinate facility readiness for leadership and VIP/visitor site visits covering access, parking, hosting, and catering arrangements. Act as the point of contact between the leadership team and the Maintenance, Procurement, and HSE functions for facility-related needs and escalations - and support leadership with on-site event logistics including town halls, offsites, and leadership meetings from a facilities and administration perspective.<br>Key Performance Indicators Administrative Service Quality Timely and accurate scheduling of management appointments and travel arrangements Invoice processing turnaround time and accuracy Quality and timeliness of presentations, reports, minutes, and correspondence Facilities & Vendor Performance Meal-allowance payments submitted to Finance on time - 100% on-time target Employee satisfaction survey scores for facility services (transportation, cleaning, meals/catering) Cafeteria consumption, stock, and wastage within target ranges (once catering is operational) Timely resolution and escalation of facility, maintenance, procurement, and HSE requests Vendor and outsourced-service performance and issue-resolution turnaround Operational Efficiency Pantry and office-supply request fulfilment turnaround DHL/courier dispatch and documentation accuracy Regular facility-service checks and employee feedback surveys completed on schedule Effective coordination and hand-off with the Maintenance, Procurement, and HSE teams<br>Required Experience and Qualifications Minimum Qualifications Bachelor's degree or Diploma in Business Administration or a related field. Minimum Experience Minimum 3-5 years in an administration or facilities-support coordination role. Demonstrated experience supporting management with appointments, travel, and presentations. Proven experience managing outsourced facility-service vendors including cleaning, transportation, and catering. Experience processing invoices, matching to purchase orders, and tracking payments. Experience coordinating across multiple locations (office and plant). Knowledge and Skills Excellent MS Office skills - Excel, Word, and Power Point - for reports, presentations, and documentation. Working knowledge of AI tools (e.g. Claude, Chat GPT) to support drafting, research, and productivity. Excellent command of English and very good command of Arabic; presentable, customer-facing manner. Very good communication, presentation, and team-working skills. Strong organisational skills and documentation discipline; able to maintain accurate records across multiple workstreams simultaneously. Strong coordination and stakeholder management skills for working alongside Maintenance, Procurement, and HSE functions across multiple workstreams.

<p><h4>Company description</h4> <p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p> <p>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children, and live entertainment all await your ultimate holiday experience.</p> <p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh, and 9 km from Sharm El-Sheikh.</p> <h4>Job description</h4> <p><strong>Housekeeping coordinator</strong></p> <p>The Housekeeping Coordinator oversees daily housekeeping operations across all guest rooms, public areas, back-of-house facilities, and special event spaces. The HK Coordinator acts as a liaison between housekeeping staff, maintenance teams, front office, sales, and hotel management to maintain service excellence, operational efficiency, and the highest standards of cleanliness and guest satisfaction.</p> <h4>Key responsibilities:</h4> <p><strong>Operational support</strong></p> <ul> <li>Coordinate daily housekeeping operations across guest rooms, public areas, banquet spaces, and back-of-house facilities.</li> <li>Manage housekeeping staff scheduling, task assignments, and workload distribution to ensure timely room turnover and facility maintenance.</li> <li>Monitor cleaning standards and quality assurance across all areas; conduct inspections and provide feedback to maintain brand standards.</li> <li>Liaise between housekeeping, maintenance, front office, and hotel management to ensure seamless operations and rapid issue resolution.</li> <li>Maintain inventory of cleaning supplies, linens, and equipment; coordinate with purchasing for timely replenishment.</li> </ul> <p><strong>Event & banquet coordination</strong></p> <ul> <li>Coordinate with sales and events teams regarding special event setups, banquet room preparations, and post-event cleaning requirements.</li> <li>Ensure housekeeping readiness for group bookings and special functions.</li> </ul> <h4>Core competencies</h4> <ul> <li>Problem-solving skills and attention to detail.</li> <li>Guest service orientation and commitment to excellence.</li> <li>Operational awareness and resource management.</li> <li>Team collaboration and staff leadership.</li> </ul> <h4>Qualifications</h4> <p><strong>Required qualifications:</strong></p> <ul> <li>High school diploma or equivalent; diploma or degree in hospitality management, business administration, or related field preferred.</li> <li>2–4 years of experience in housekeeping operations, hotel management, or hospitality coordination.</li> <li>Proven experience in supervisory or coordination roles within housekeeping or hotel operations.</li> <li>Strong knowledge of cleaning standards, protocols, and best practices.</li> <li>Excellent organizational and multitasking skills with ability to manage competing priorities.</li> <li>Proficiency in hotel management systems and scheduling software.</li> <li>Strong communication and interpersonal skills with ability to lead and motivate teams.</li> </ul> <p><strong>Preferred qualifications:</strong></p> <ul> <li>Certification in hospitality management or professional housekeeping standards.</li> <li>Experience coordinating special events or banquet operations.</li> <li>Familiarity with inventory management and procurement processes.</li> <li>Experience with quality assurance inspections and staff training.</li> </ul></p><p></p>

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose</h4> <p>Support the company by ensuring maximum revenue realization of products and services (from signals to cash) through revenue leakage detection and prevention, in addition to identifying unprofitable traffic scenarios and customer behaviour supported by analytics.</p> <h4>Key accountabilities & decision ownership</h4> <ul> <li>Responsible for end to end traffic reconciliation across all streams (voice, SMS, data, video and MMS).</li> <li>Communicate any issues that will impact company figures with our stakeholders (decision support, reporting, revenue accounting).</li> <li>Responsible for interconnect revenue booking figures and invoicing issuance with Telecom Egypt.</li> <li>Responsible for loyalty movement validation and snapshot confirmation for revenue accounting team for booking.</li> <li>Responsible for Vodafone cash transactions validation against recognized revenues.</li> <li>Responsible for rating validation and FRITS systems to ensure accurate implementation for rate plans, offers, subscriptions and recharges across different systems and ensure applying the fix of detected bugs.</li> <li>Report incidents impact and quantification (revenue loss and/or revenue prevention).</li> <li>Contribute in achieving margin assurance group target.</li> <li>Automation expert.</li> </ul> <h4>Core competencies, knowledge, and experience</h4> <h4>Technical / professional expertise</h4> <ul> <li>Bachelor degree of finance (mandate).</li> <li>Good knowledge of accounting principles.</li> <li>Excellent command of written and oral English language.</li> <li>Excellent knowledge of computer skills (mastering MS Office).</li> <li>Ability to work under pressure.</li> <li>Advanced SQL knowledge is a plus.</li> <li>Basic programming understanding.</li> </ul> <h4>Competency / performance drivers</h4> <ul> <li>Problem solving.</li> <li>Stakeholders management.</li> <li>Analytical skills.</li> <li>Communication skills.</li> <li>Tariffs and services understanding.</li> <li>Eager to learn and understand.</li> </ul> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.</p> <p>Together we can.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description Summary</b></p><br><br>#LI-Remote<br>This is a field-based and remote opportunity supporting key accounts in an assigned geography.<br>Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible to you.<br>Company will not sponsor visas for this position.<br>The Manager, Cardiovascular Priority Accounts drives product pull-through in targeted Priority Accounts and Affiliated Healthcare Systems within the cardiovascular brand portfolio. This role involves developing and implementing strategic business plans, collaborating with various departments to execute institution-centric programs, and building key business relationships with senior partners. The Manager, Cardiovascular Priority Accounts will engage with decision makers to enable account buying and HCP ordering of Novartis products, while generating insights into new business opportunities. Expertise in Institutional Selling, the US healthcare landscape, and health system structures are essential.<br><p><b>Job Description</b></p><br><br><p><b><span>Key Responsibilities:&nbsp; </span></b></p><br><br><ul><li><span>Accountable for building institutional advocacy around formulary adoption of cardiovascular brands to drive appropriate utilization of approved products, while enabling demand by developing, coordinating, and implementing a strategic business plan for identified top Priority Accounts and Affiliated Healthcare Systems.</span></li><li><span>Build relationships with administrative decision makers, clinical, operational, and financial partners to optimize pathways, transitions of care, treatment protocols, and other workflow enablement and conduct periodic needs assessments with key customers to tailor and communicate insights and activities, engaging with partners to implement new strategies and tactics.</span></li><li><span>Identifies and enables injection locations suitable to account archetype and pathway, working with administrative stakeholders and cross-functional teams to integrate workflow and EMR.</span></li><li><span>Possesses basic knowledge of inpatient vs. outpatient billable reimbursement to ensure the strategic account plan is appropriate and understands market and customer economics and access models, including payment programs and industry trends. Maintains general awareness of Novartis price offerings and ensures account administrators are informed about available offerings.</span></li><li><span>Collaborate with local partners to create and maintain targeted institutional-specific business plans reflecting an understanding of local market forces influencing product sales.</span></li><li><span>Demonstrates expertise in disease state, marketplace, competitors, industry, and cross-functional activities to anticipate and address business opportunities and challenges.</span></li><li><span>Provides product and disease state presentations to physicians and their staff, building key business relationships within accounts while leading cross-functional teams to create, implement, and update business plans to achieve product goals.</span></li><li><span>Supports cross-functional team members in identifying key business opportunities and diagnosing critical business and implementation issues within assigned Priority Accounts and Affiliated Healthcare Systems.</span></li></ul><br><p><b>Essential Requirements: </b></p><br><br><ul><li>Bachelor’s degree required from 4-year college or university.</li><li>5+ years’ experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed teams, and has 2+ years’ experience in specialty buy-and-bill. We also welcome candidates from other complex environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors, especially where strong field leadership and customer engagement are central to success.</li><li>2+ years’ experience managing complex accounts, including major academic centers and hospitals, with extensive account management expertise.</li><li>Must possess an extensive understanding of the cardiovascular community and demonstrate a strong track record of expertise in therapeutic area and product knowledge.</li><li>Extensive business experience, with proven capability to collaborate and work across different functions in a matrix environment to develop strategic account plans that align with customer and organization objectives.</li><li>Exhibited extensive customer and cross-functional expertise, combined with an understanding of the healthcare ecosystem, strong business acumen, and proficiency in technology and digital engagement.</li><li>Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from the territory border. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Must have a valid driver’s license.</li></ul><br><p><b>Desirable Requirements: </b></p><br><br><ul><li>Experience calling on assigned cardiovascular accounts.</li><li>Two different types of cross-functional roles/experience (Marketing, Medical, Market Access and Reimbursement and/or Sales Leadership).</li></ul><br><p><b>Driving is an Essential Function of this Role: </b>Meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricted driver’s license to be qualified for this role. The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions if an accommodation can be provided without eliminating the essential function of driving.</p><br><br><br><p><b>COVID-19 Vaccine Policy </b>(customer-facing roles only): While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to Eh.occupationalhealth@novartis.com.</p><br><br><br><p><b>For Field Roles with a Dedicated Training Period</b>: The individual hired for this role will be required to successfully complete certain initial training, including home study, eight (8) or fewer hours per day and forty (40) or fewer hours per week.</p><br><br><br><p><b>Novartis Compensation Summary</b><b>:</b></p><br><br><p>The salary for this position is expected to range between $145,600 and $270,400 per year.</p><br><br><br><p>The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.</p><br><br><br><p>Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.</p><br><br><br><p>US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.</p><br><br><br><p><b>EEO Statement:</b></p><br><br><br><p>The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.&nbsp;</p><br><br><br><p><b>Accessibility and reasonable accommodations</b></p><br><br><br><p><span>The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to <span>us.reasonableaccommodations@novartis.com</span> or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.</span></p><br><br><br><p><b>Salary Range</b></p><br><br>$145,600.00 - $270,400.00<br><p><b>Skills Desired</b></p><br><br>Accountability, Commercial Excellence, Customer Engagement, Key Account Management, Market Development, Professional Ethics, Revenue Growth, Team Collaboration, Value Propositions<br> </div>

Company Overview:<br>Dar, the founding member of the Sidara group, is an international multidisciplinary consulting organization specializing in engineering, architecture, planning, environment, project management, facilities management, and economics. Sidara operates in 60 countries with 20,500 professionals, Dar connects people, places, and communities through innovative solutions to the world's most complex challenges. We deliver projects from inception through completion, embracing challenges to empower communities worldwide. Learn more at www.dar.com.<br>Our Vision and Values:<br>We aspire to be the chosen home of those with a gift for crafting solutions that empower people and an unwavering passion for learning and innovation. Our core values shape our culture and guide our decision-making. We are committed to:<br>Excellence Responsibility Empowerment Connectivity Courage<br>Job Purpose The role of the AI Consultant and Operations Engineer at Dar will be to advise business and design teams on the adoption of artificial intelligence, translate operational and workflow challenges into practical AI use cases, and provide functional and technical support for developed and deployed AI applications. They combine consultative engagement with hands-on deployment, testing, troubleshooting, user enablement, and service reliability to drive adoption and value realization across the project lifecycle.<br>Key Responsibilities:The role encompasses, but is not restricted to, the following responsibilities:Configure, test, and validate AI tools and agents prior to rollout, including user acceptance testing with business stakeholders (mainly internal). Act as first and second line support for deployed AI applications, triaging incidents, diagnosing root causes, and escalating to engineering teams when required Assist technical leads in reviewing AI agents solutions architecture set by business units Monitor adoption, usage, and service performance (KPIs, metrics) of AI applications and report on issue trends and resolution times. Engage with design, engineering, and corporate teams to advise on AI tools and use cases prototyped by the business units. Gather and document requirements and success criteria, and translate them into functional specifications for AI solutions Maintain support documentation, knowledge base articles, user guides, and FAQsDeliver training, onboarding sessions, and demonstrations to help teams adopt AI tools effectively and responsibly. Stay current with AI trends and suggest improvements to existing tools, workflows, and support processes Support project planning, documentation, and presentations. Contribute to change management, mentoring, and knowledge sharing within the company. Qualifications:Must have a degree in Computer Science, Artificial Intelligence, Data Science, Engineering, or related field Preferred 1-3 years professional experience in at least 2 of the following areas: AI or technology consulting, business analysis, requirements gathering, solution delivery, and digital transformation Must have 1-3 years professional experience in at least 2 of the following areas: application or product support, incident and service management, user training and enablement, testing and user acceptance testing, AI systems deployment Working knowledge of AI, ML, and LLM concepts, with the ability to explain them clearly to non-technical audiences, is a must Must have proficiency in Python and SQL for scripting, data queries, and troubleshooting Experience working with APIs and integrating third-party AI services is preferable Familiarity with ticketing and ITSM platforms (such as BMC Helix, Jira Service Management or Service Now) and with monitoring and logging tools, is preferable Experience preparing documentation, training material, and stakeholder presentations, is preferred Excellent communication, stakeholder management, and problem-solving skills, and ability to work in a team environment is a must This position is mainly internal client-facing, hence a high client-centric mindset and consulting interest is a must Familiarity with AEC tools (Revit, Rhino, Auto CAD, Navisworks) is a plus.<br>Equal Opportunity Statement<br>While we carefully review all applications, only candidates who meet the specified requirements will be contacted for further consideration. We appreciate your understanding and thank you for your interest.

Job Purpose<br><br>Designs, builds, and operates production-grade Java microservices on Spring Boot. Owns the full delivery lifecycle: API design, data modelling, messaging, observability, CI/CD, and on-call support. Collaborates closely with Product, QA, and SRE teams to deliver reliable, scalable services. Provides architectural guidance, makes key technical decisions, and mentors other developers. The role involves ensuring best practices, optimizing performance, and aligning technical solutions with business goals while building secure, high-performing distributed systems.<br><br>Roles And Responsibilities<br><br> Design and implement high-performance, scalable microservices using Java 17+ and Spring Boot Own end-to-end API design including versioning, idempotency, error contracts, and Open API specifications Architect microservices following bounded contexts, saga patterns, and proper service decomposition Enforce security best practices including OAuth2, JWT, secure coding, and vulnerability remediation Integrate and manage event-driven systems using Apache Kafka Optimize application performance through JVM tuning, caching strategies, profiling, and latency reduction Optimize database/SQL performance through indexing strategies, query tuning, and EXPLAIN plan analysis Manage and optimize scalable distributed systems in the cloud (AWS) Design and implement serverless solutions (AWS Lambda, API Gateway, Step Functions) Utilize scripting languages (Python, Node.js) for tooling, automation, and auxiliary services Participate in on-call rotations and production incident resolution Conduct code reviews and mentor less-experienced engineers Communicate regularly with the engineering manager, QA teams, and other developers regarding progress on the technology roadmap Leverage AI-assisted development tools to accelerate coding, debugging, testing, and documentation workflows Drive automation using AI across the software lifecycle — design, development, testing, support, log analysis, and ticket summarization Produce quality code, raising the bar for team performance and speed Write code and tests, build prototypes, resolve issues, and profile and analyze bottlenecks<br><br>Requirements<br><br>Required Skills and Qualifications<br><br> Advanced proficiency in Java 17+ with modern features (records, sealed types, streams, var) Expert-level Spring Boot knowledge (auto-configuration, profiles, configuration properties) Advanced REST API design skills (versioning, idempotency, error contracts, HATEOAS) Strong microservices architecture experience (bounded contexts, sagas, decomposition) Advanced security expertise (OAuth2, JWT, OWASP, secure coding, vulnerability management) Solid understanding of concurrency and threading (Executors, Completable Future, locking) Experience with event-driven architectures using Apache Kafka Performance optimization skills (JVM tuning, caching, profiling, latency reduction) Experience with AI security and governance (data privacy, prompt injection awareness, safe AI usage) Growth mindset that challenges the status quo and focuses on continuous improvement<br><br>Technical Competencies/Skills<br><br> Core: Java 17+, Spring Boot, Spring Data JPA, Spring Security API: RESTful APIs, Open API/Swagger, API versioning and integration patterns Messaging: Apache Kafka (producers, consumers, schema registry) Data: Postgre SQL, SQL (indexing, EXPLAIN plans, migrations) Caching: Redis (cache-aside, TTL, invalidation) — nice to have Resilience: Resilience4j, circuit breakers, retries, fallbacks, bulkheads Dev Ops: Docker (multi-stage builds) CI/CD: Git Lab CI (pipeline-as-code, security scans) Cloud: AWS or other cloud platforms (compute, IAM, networking, secrets management) Testing: JUnit 5, Mockito (unit tests, slice tests, parameterized tests) Observability: Prometheus, Grafana, Open Telemetry, structured logging AI Tools: Git Hub Copilot, Amazon Q, prompt engineering, LLM API integration, AI-augmented testing Strong analytical and problem-solving aptitude<br><br>Education<br><br> BS in Engineering or Computer Science<br><br>Experience<br><br> At least 5+ years of professional experience building backend services in Java Proven track record designing and operating production microservices at scale Experience with distributed systems, eventual consistency, and fault tolerance Experience with Agile/Scrum practices (sprint planning, estimation, retrospectives)<br><br>Licenses and Certifications<br><br> AWS or cloud platform certification (preferred, not mandatory)<br><br>Benefits<br><br>Social insurance Health insurance for employee and family The company will contribute up to EUR 25 per month towards staff perks Benefit from our performance-based bonus scheme, in line with company policy EUR equivalent salaries paid in EGP

<p>ABOUT THE ROLE We are looking for a mid-senior level IT professional to join our IT team and take ownership of day-to-day IT operations, user support, systems administration, and security across the organization. This role is ideal for someone who is comfortable working independently, troubleshooting complex technical issues, managing Microsoft 365 environments, supporting end users, and working with external vendors and technology partners. The successful candidate should be both hands-on and proactive, with a strong focus on improving IT processes, security, and the overall employee experience.</p><p>KEY RESPONSIBILITIES</p><p>IT Operations &amp; Systems Administration</p><ul><li>Administer and support Microsoft 365, Entra ID, Exchange Online, SharePoint, OneDrive, Teams, and related services.</li><li>Manage user accounts, licenses, groups, permissions, MFA, and access controls.</li><li>Support Windows and macOS devices, including configuration, troubleshooting, software deployment, and lifecycle management.</li><li>Manage endpoint management and monitoring tools such as Datto RMM, Intune, or equivalent platforms.</li><li>Support networking infrastructure, including Wi-Fi, switches, VPNs, firewalls, DNS, DHCP, and related services.</li><li>Maintain IT systems, documentation, configurations, and asset records.</li><li>Assist with server, cloud, and infrastructure projects as required.</li></ul><p>End User Support</p><ul><li>Provide Tier 2/Tier 3 technical support for hardware, software, networking, Microsoft 365, and business applications.</li><li>Troubleshoot complex issues that cannot be resolved through standard helpdesk procedures.</li><li>Support executives and senior leadership with a high level of professionalism and responsiveness.</li><li>Assist users with onboarding, offboarding, device setup, application access, and account configuration.</li><li>Provide remote and occasional onsite support.</li><li>Develop and maintain internal knowledge base articles and technical documentation.</li></ul><p>Cybersecurity</p><ul><li>Assist with implementation and maintenance of IT security controls.</li><li>Monitor and respond to security alerts and suspicious activity.</li><li>Manage and troubleshoot MFA, conditional access, endpoint security, email security, and access controls.</li><li>Support email security platforms such as Barracuda, Mimecast, or equivalent.</li><li>Assist with phishing investigations, email quarantine, malware alerts, and security incidents.</li><li>Help maintain security policies and ensure users follow IT security best practices.</li><li>Participate in security awareness and cybersecurity training initiatives.</li></ul><p>IT Projects</p><ul><li>Participate in and lead technical projects from planning through implementation.</li><li>Assist with Microsoft 365 migrations, tenant migrations, domain/DNS changes, application deployments, and infrastructure upgrades.</li><li>Evaluate new technologies and make recommendations based on business requirements.</li><li>Work with vendors, MSPs, software providers, and consultants.</li><li>Create project documentation and ensure successful handover into IT operations.</li></ul><p>Automation &amp; Process Improvement</p><ul><li>Identify repetitive IT tasks and opportunities for automation.</li><li>Develop and maintain workflows using tools such as Power Automate, PowerShell, or similar technologies.</li><li>Improve onboarding, offboarding, access management, software deployment, and IT support processes.</li><li>Develop standardized procedures and documentation to improve operational efficiency.</li></ul><p>The ideal candidate is someone who:</p><ul><li>Thinks beyond simply closing tickets and looks for the root cause of problems.</li><li>Can independently troubleshoot and resolve technical issues.</li><li>Is comfortable taking ownership of IT systems and projects.</li><li>Has strong attention to security and understands the importance of protecting company data.</li><li>Communicates technical information clearly to both technical and non-technical users.</li><li>Is organized and able to manage multiple priorities.</li><li>Takes initiative and identifies opportunities to improve IT operations.</li><li>Can work effectively with both internal stakeholders and external technology vendors.</li><li>Is willing to learn new technologies and adapt to a constantly changing IT environment.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor from computer science or any other related field</p><p>3+ years of experience in IT support, systems administration, IT operations, or a related role.</p><p>Strong experience supporting Microsoft 365 and Entra ID.</p><p>Experience administering Windows environments and supporting macOS devices.</p><p>Strong troubleshooting and problem-solving skills across hardware, software, networking, and cloud services.</p><p>Experience with endpoint management/RMM platforms.</p><p>Working knowledge of networking concepts including TCP/IP, DNS, DHCP, VPNs, Wi-Fi, and firewalls.</p><p>Experience with cybersecurity tools and best practices.</p><p>Strong understanding of identity and access management, MFA, and least-privilege principles.</p><p>Experience with PowerShell or another scripting/automation language.</p><p>Strong written and verbal communication skills.</p><p>Ability to work independently and prioritize competing requests.</p><p>Fluent in English and Arabic</p><p>Manage 30+ persons to include UAE and Egypt team across different time zones (MENA, Europe, Asia)</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Join Us</b> <br></span><p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p><br><br><br><b>Role Purpose</b> <br><p>The Customer Experience Lead is responsible for designing, implementing, and continuously improving end-to-end customer journeys to deliver a seamless, customer-centric experience across all touchpoints. The role drives customer satisfaction, operational excellence, and digital transformation by collaborating with cross-functional teams to identify pain points, implement improvements, and ensure customer needs remain at the center of business decisions.</p><br><br><br><b>Key Responsibilities </b> <br><p><strong>Customer Journey Management</strong></p><br> <ul> <li>Own and optimize end-to-end customer journeys across all products and channels.</li> <li>Identify customer pain points and develop improvement initiatives.</li> <li>Design future-state customer journeys aligned with business strategy.</li> <li>Ensure consistency across all customer touchpoints.</li> <li>Identify trends and root causes impacting customer experience.</li> </ul> <p><strong>Cross-Functional Collaboration</strong></p><br> <ul> <li>Partner with Commercial, Technology, Operations, Digital, Product, Care, Billing, and IT teams.</li> <li>Lead cross-functional workshops to improve customer journeys.</li> <li>Align stakeholders around customer-focused objectives.</li> </ul> <p><strong>Customer Journey Governance</strong></p><br> <ul> <li>Maintain customer journey documentation.</li> <li>Establish journey ownership and governance models.</li> <li>Monitor implementation progress and benefits realization.</li> </ul> <p><strong>Project &amp; Change Management</strong></p><br> <ul> <li>Lead customer experience transformation projects.</li> <li>Manage project timelines, risks, dependencies, and stakeholder communication.</li> <li>Support organizational change and user adoption.</li> </ul><br><br><b>Core Competencies And Qualifications</b> <br><p><strong>Technical Acumen:</strong></p><br> <ul> <li>Strong understanding of Customer Experience frameworks and methodologies.</li> <li>Familiarity with Ticketing Systems</li> <li>Understanding of digital transformation initiatives.</li> <li>Experience with process automation tools.</li> <li>Knowledge of Customer Journey Mapping methodologies.</li> <li>Ability to translate business requirements into technical solutions.</li> </ul> <p><strong>Product Knowledge:</strong></p><br> <ul> <li>Strong understanding of VBU products and services.</li> <li>Understanding of customer lifecycle management.</li> <li>Familiarity with enterprise sales and service processes.</li> <li>Understanding of billing, provisioning, and order management processes.</li> </ul> <p><strong>Experience Years:</strong></p><br> <ul> <li>3–5 years of professional experience.</li> <li>At least 3–5 years in Customer Experience, Customer Journey Management, Service Design, Business Transformation, or Process Improvement.</li> </ul> <p><strong>Project Management Experience:</strong></p><br> <ul> <li>Proven experience leading cross-functional projects.</li> <li>Experience managing customer transformation initiatives.</li> <li>Familiarity with Agile and Waterfall methodologies.</li> <li>Strong stakeholder management skills.</li> <li>Ability to manage multiple initiatives simultaneously.</li> <li>Experience with project planning, risk management, and benefits tracking.</li> <li>Experience supporting VBU products.</li> <li>Understanding of end-to-end customer lifecycle.</li> <li>Knowledge of digital channels and self-service platforms.</li> <li>Experience with customer support and service management processes.</li> <li>Understanding of billing and operational workflows.</li> <li>Results Orientation</li> </ul><br><br><b>Not a perfect fit?</b> <br><p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p><br><br><br><b>Who we are</b> <br><p>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><br> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><br> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><br> <p>Together we can.</p><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Sr. Associate - F&amp;A - AP<br><p><b>Ready to turn bold ideas into real-world impact?</b><br>&nbsp;At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.<br>&nbsp;<br>If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.&nbsp;<br>&nbsp;<br>Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.<br>&nbsp;Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.</p><br><br><br><p><b>Job Description</b></p><br><br>Review and process invoices along with providing the resolutions Review and validate basic essentials of valid invoice like supplier details, PO, bank account, invoice #, invoice date etc. Release the invoices for Payment timely and accurately Ensure that all pay run gets completed as agreed with the customer Follow up with requisitions (via calls/emails or tickets ) to solve invoice issues as per the AP guideline Able to think through how to reduce helpdesk queries and help in process improvements Adhere the internal compliance policy and guideline established by the management on their daily operational activities Perform daily internal audit to ensure all Invoices / queries are handled as per the guidelines<br><p><b>Qualifications</b></p><br><br>Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance<br><p><b>Certifications</b></p><br><br>Accounts Payable Certification - F-TecF-Tec, Certified Anti-Money Laundering Specialist (CAMS) - Professional School of Indian Banking (PSIB)Professional School of Indian Banking (PSIB), Certified Financial Analyst (CFA) - SkillabSkillab, Certified Fraud Examiner (CFE) - ACFEACFE, Certified Public Accountant (CPA) - Perfekt SzolnokPerfekt Szolnok<br><p><b>Required Skills</b></p><br><br>Accounting, Accounts Payable Process, Data Literacy, Industrial Manufacturing Processes, Insight Generation, Invoice Payments, Machinery Manufacturing, Manufacturing Equipment, Microsoft Office, Reconciliations, SAP Overview, Sourcing and Procurement<br><p><b>Language</b></p><br><br>Arabic (Required), English (Required)<br><p><b>Language Proficiency - </b></p><br><br>Proficient - C2<br><p><b>Additional Job Location - </b></p><br><br><br><p><b>Job Type</b></p><br><br>Regular<br><p><b>Master Skill List - </b></p><br><br>F&amp;A - AP<br><p><b>Remote Type - </b></p><br><br>Office<br><p><b>Work Shift - </b></p><br><br>Standard (Egypt)<br><p><b>Why join Genpact?</b><br>• <b>Lead AI-powered transformation</b> – Drive innovation and solve real-world business challenges that matter<br>• <b>Make an impact </b>– Help global enterprises solve business challenges that matter&nbsp;<br>• <b>Accelerate your career</b> – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead<br>• <b>Work with the best</b> – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day&nbsp;<br>• <b>Thrive in a values-driven culture</b> – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress&nbsp;<br>&nbsp;<br>Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. <br>Let’s build tomorrow together.&nbsp;<br>&nbsp;<br>Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. <br>Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.&nbsp;</p><br><br><br> </div>

<p><p>JLL empowers you to shape a brighter way.</p> <p>Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.</p> <p>We are looking for a workplace experience ambassador for our integrated facility management business line.</p> <h4>About JLL</h4> <p>We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.</p> <p>If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!</p> <h4>Role purpose</h4> <p>The workplace experience ambassador team are the owners of the internal and external visitor experience. The role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting & event services. Whilst providing front of house services is a key deliverable, the team is also responsible for standards of presentation, administration and delivery of all meeting and events services and areas, so will work in a variety of settings. Building ambassadors must be customer and quality obsessed, demonstrate a high level of security awareness at all times and have clear knowledge of all onsite emergency and evacuation procedures.</p> <h4>What this job involves</h4> <ul> <li>Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience</li> <li>Delivery of all core front of house services such as sign-in, badging, luggage, lost and found and deliveries</li> <li>Receive, direct and relay telephone, email and other queries via front of house</li> <li>Greet, assist and direct candidates, new hires, visitors and the general public appropriately</li> <li>Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised</li> <li>Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas, with great attention to detail</li> <li>Undertake physical setup of meeting and event spaces, in line with team guidelines and EHS considerations</li> <li>Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables, ensuring fine detail is captured</li> <li>Create and efficiently maintain up-to-date outlook, conference room finder and SharePoint room booking systems for the identified meeting and event spaces</li> <li>High awareness of local area services such as shops, restaurants, hotels and transport, in order to support customers</li> <li>Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events</li> <li>Provide timely, accurate and personalized response to meetings and events enquiries</li> <li>Work flexibly in different settings as part of the team</li> <li>Coordinate the daily updating of room booking displays in line with local and regional processes</li> <li>Play a key part in supporting onsite space audits and walk-the-store processes</li> <li>Support and cover other facilities team services as required, such as trouble ticket requests, incoming and outgoing mail and courier services, site inspections, and one-off or administrative tasks</li> <li>Every day is different, and in all these activities, we’d encourage you to show your ingenuity.</li> </ul> <h4>Sounds like you? To apply you need to be / have:</h4> <ul> <li>Experience in reception, concierge or related field</li> <li>Previous catering or hospitality experience is desirable</li> <li>Excellent people skills and ability to interact with a wide range of client staff and demands</li> <li>Previous experience of working within a high profile corporate environment</li> <li>Facilities management exposure would be beneficial</li> <li>Fluency in English and local language</li> <li>Strong PC literacy and proven ability to manage daily activities using various systems</li> <li>Very high attention to detail</li> <li>Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal</li> <li>Ability to maintain professionalism at all times and be an ambassador of the team</li> <li>Be an excellent team player with the want to go above and beyond for each other</li> </ul> <h4>What you can expect from us</h4> <p>You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.</p> <p>Our total rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.</p> <p>Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.</p> <p><strong>Location:</strong><br> On-site – Cairo, EGY</p> <p><strong>Job tags:</strong><br> Hiring</p> <p>If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!</p> <p>At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.</p> <p>Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.</p> <p>Jones Lang LaSalle (“JLL”) is an equal opportunity employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may request an accommodation through the appropriate channels. Please direct any other general recruiting inquiries to the company’s contact resources.</p></p><p></p>

Join Our Team as Local Service Lead at Rate Hawk!<br><br>At Rate Hawk, part of the fast-growing Emerging Travel Group, we're on a mission to revolutionize the travel industry with cutting-edge technology and unparalleled customer service. We pride ourselves on our dynamic, innovative culture and are seeking seasoned professionals from the travel industry who are passionate about building the best customer service in the region.<br><br>We're looking for a passionate and experienced Local Service Leader to lead a team focused on resolving booking issues for B2A partners, ensuring quick and high-quality resolutions. This role requires strong leadership, a proactive approach to problem-solving, and close collaboration across departments.<br><br>Requirements<br><br>What You'll Do:<br><br> Team management: Lead and coach Local Service Specialists and Service Managers, balance workload and make sure SLAs are met, run 1‑on‑1s, give feedback, drive growth Operational oversight: Keep the phone line healthy, minimise lost rate, monitor consultation quality (QA checks, CSat/NPS reviews), own the escalation flow, step in on sensitive cases Service performance: Own regional KPIs: SLA, CSat, NPS, FCR, AHT, lost calls, produce clear weekly/monthly reports and turn insights into actions Client relations: Know key accounts, their segments and service needs, represent support in the region, collect market feedback, act as the final escalation point for critical issues Tone of Voice: ensure every reply sounds like Rate Hawk: friendly, confident, detail‑oriented. <br><br>What We're Looking For:<br><br> Industry Background: Experience in the travel industry or with B2B service operations Strong Leadership & Initiative: Comfortable leading cross-functional efforts, sharing knowledge, and mentoring teams on proactive issue handling Excellent Communication: Problem-solving skills with a track record of conducting effective performance reviews and driving team improvements Strong Analytical & Problem-Solving Skills: You're not just putting out fires; you're building fire-proof systems Process-Oriented: Experience in process design, optimization, and service standardization Team Player with a Coaching Mindset: Supportive of others, open to feedback, and focused on continuous improvement Budgeting and Reporting: Experience in hiring, budgeting, and resource planning Languages: Arabic knowledge is a plus!<br><br>Benefits<br><br>What We Offer:<br><br> Remote Work: Work from the comfort of your home! Salary: Base payment + bonus Dynamic Team: Be part of a young and energetic group of specialists Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills Learning & Development: We support your growth through seminars, trainings, and conferences Perks: Take advantage of corporate discounts on hotels and other services<br><br>The Process:<br><br> Meeting with HR: A friendly chat with our HR team One minute Internet Speed Test: Just to make sure you're all set for remote work Meeting with Hiring Manager: Another friendly chat Interview results! <br><br>Learn more about our data protection practices in our Privacy Policy:<br><br>https://emergingtravel.notion.site/recruitment-privacy-notice<br><br>If this sounds like the perfect fit for you, we'd love to hear from you! Apply now and let's create amazing travel experiences together!

KEY RESPONSIBILITIES<br>• Ensures the smooth and efficient operation and control of the pastry galley and production daily according to company policies.• Directs, coaches, supports, supervises, and evaluates (with the Assistant Pastry Chef) the performance of all direct reports.• Responsible for the production, quality and presentation of the pastry and dessert assortment to be used in the daily menus.• Prepares production forecasts and records leftovers to avoid unnecessary wastage and keep food costs within the budget.• Supervise the set-up of the Pastry and dessert display in the various buffets.• Must have a complete knowledge of the United States Public Health rules and regulations and ensure that they are followed daily.• Ensures that the Pastry Shop’s cleaning schedule established by the Executive Sous Chef Pastry & Bakery is followed by all team members on duty after each service and exercises proper methods to minimize equipment damages.• Ensures that the pantry shops are ready for any announced or unannounced USPH inspections done either by the ship’s management or USPH inspectors.• Responsible for the requisition and transportation of the necessary items from the main stores to the pastry galley.• Ensures recipes/master list and yields are in accordance with the company’s standards.• Assists the Assistant Pastry Chef with completing the daily pastry consumption re-cap as requested by the Executive Chef.• Ensures that Pastry team members come to work on time, and are in proper, well-maintained uniforms, with special attention to those working in public areas. Personal appearance and hygiene must be according to company policy.• Has a thorough understanding of Time and Attendance procedures and is familiar with the contracts and work schedule hours/week and supporting documentation.• Is aware of and/or acquires the necessary knowledge to comply with the ship’s standard operation, to assist guests and crew members with inquiries.• Attends meetings, training activities, courses and all other work-related activities as required.• Accountable for daily production recap.• Accountable to coach and train the Pastry Cooks.• Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position.• Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.<br>QUALIFICATION<br>• A minimum of two years' experience as a CDP Pastry in an upscale hotel, resort, cruise ship or convention banqueting service (shipboard experience preferred).• Very strong management skills in a multicultural and dynamic environment.• Very strong communication, problem solving, decision making, and interpersonal skills.• Superior customer service, teambuilding, and conflict resolution skills.• Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.• Strong planning, coaching, organizing, staffing, controlling, and evaluating skills.• Intermediate computer software skills required.• Possess a good understanding of basic accounting principles such as numbering flow, “Debits/Credits”, adjusting entries and corrections.• Ability to write reports and business correspondence and to establish a good rapport with the ship’s Senior Officers and the corporate office.<br>#Pastry Chef DePartie #CDPPastry #Pastry Chef Jobs #Pastry Professionals #Chef Jobs #Hospitality Jobs #Culinary Careers #Luxury Hospitality #Cruise Ship Jobs #Hotel Jobs #Hiring Now #Egypt Jobs #Egypt Careers #Chef Egypt #Hospitality Recruitment

<p><h4>Company description</h4> <p>Portaluna, a Morgans Originals Hotel</p> <p>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.</p> <p>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <p><strong>Sales strategy & business development:</strong></p> <ul> <li>Develop and implement comprehensive sales strategies to drive revenue across the hotel.</li> <li>Identify and pursue new business opportunities, focusing on corporate, group, and leisure segments.</li> <li>Maintain and strengthen relationships with key clients to ensure repeat business and satisfaction.</li> </ul> <p><strong>Account management:</strong></p> <ul> <li>Serve as the primary point of contact for major accounts, ensuring their needs are met and expectations exceeded.</li> <li>Negotiate and manage contracts, ensuring favorable terms for the hotel while meeting client requirements.</li> <li>Monitor account performance, providing regular reports and insights to senior management.</li> </ul> <p><strong>Collaboration & coordination:</strong></p> <ul> <li>Work closely with the marketing team to develop promotional materials and campaigns tailored to target markets.</li> <li>Coordinate with the revenue management team to optimize pricing strategies and availability.</li> <li>Collaborate with operational departments to ensure seamless service delivery for clients.</li> </ul> <p><strong>Financial management:</strong></p> <ul> <li>Develop and manage departmental budgets, ensuring financial targets are met.</li> <li>Analyze financial data to inform business decisions and identify areas for improvement.</li> <li>Ensure timely and accurate billing and collection processes for accounts.</li> </ul> <p><strong>Additional responsibilities:</strong></p> <ul> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> </ul> <h4>Qualifications</h4> <p><strong>Abilities, key competencies and skills</strong></p> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p> <ul> <li>Leading myself</li> <li>Positive orientation</li> <li>Operational decision making</li> <li>Self-development & management</li> <li>Leading others</li> <li>Developing an empowered team</li> <li>Leading an engaged and diverse team</li> <li>Communication</li> <li>Leading the business</li> <li>Advocating guest passion</li> <li>Business planning and analysis</li> <li>Business improvement and change</li> </ul> <p><strong>Experience, certificates and education</strong></p> <ul> <li>Experience: At least 3–5 years of experience in revenue management or related roles in the hospitality industry, ideally in a luxury hotel setting.</li> <li>Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.</li> </ul> <p><strong>Skills & attributes:</strong></p> <ul> <li>Strong knowledge of revenue management principles, including forecasting, pricing strategies, and market segmentation.</li> <li>Experience with revenue management software (e.g., IDeaS, Revinate, RMS), and proficiency in using Excel for data analysis and reporting.</li> <li>Solid understanding of hotel distribution channels, GDS systems, OTAs, and direct booking platforms.</li> <li>Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.</li> <li>Excellent communication and interpersonal skills to collaborate effectively with other departments and external partners.</li> <li>Knowledge of the Dubai hospitality market and trends would be an advantage.</li> </ul> <h4>Additional information</h4> <p><strong>What awaits you...</strong></p> <ul> <li>The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.</li> <li>The ability to challenge the norm and work in an environment that is both creative and rewarding.</li> <li>Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.</li> <li>A competitive package and plenty of development opportunities.</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Portaluna, a Morgans Originals hotel</p> <p>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know – connecting people to the city, the culture and the moment.</p> <p>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p> <h4>Job description</h4> <h4>Sales strategy & business development:</h4> <ul> <li>Develop and implement comprehensive sales strategies to drive revenue across the hotel.</li> <li>Identify and pursue new business opportunities, focusing on corporate, group, and leisure segments.</li> <li>Maintain and strengthen relationships with key clients to ensure repeat business and satisfaction.</li> </ul> <h4>Account management:</h4> <ul> <li>Serve as the primary point of contact for major accounts, ensuring their needs are met and expectations exceeded.</li> <li>Negotiate and manage contracts, ensuring favorable terms for the hotel while meeting client requirements.</li> <li>Monitor account performance, providing regular reports and insights to senior management.</li> </ul> <h4>Collaboration & coordination:</h4> <ul> <li>Work closely with the marketing team to develop promotional materials and campaigns tailored to target markets.</li> <li>Coordinate with the revenue management team to optimize pricing strategies and availability.</li> <li>Collaborate with operational departments to ensure seamless service delivery for clients.</li> </ul> <h4>Financial management:</h4> <ul> <li>Develop and manage departmental budgets, ensuring financial targets are met.</li> <li>Analyze financial data to inform business decisions and identify areas for improvement.</li> <li>Ensure timely and accurate billing and collection processes for accounts.</li> </ul> <h4>Additional responsibilities:</h4> <p>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</p> <h4>Qualifications</h4> <h4>Abilities, key competencies and skills</h4> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p> <ul> <li>Leading myself</li> <li>Positive orientation</li> <li>Operational decision making</li> <li>Self-development & management</li> <li>Leading others</li> <li>Developing an empowered team</li> <li>Leading an engaged and diverse team</li> <li>Communication</li> <li>Leading the business</li> <li>Advocating guest passion</li> <li>Business planning and analysis</li> <li>Business improvement and change</li> </ul> <h4>Experience, certificates and education</h4> <ul> <li>Experience: At least 3–5 years of experience in revenue management or related roles in the hospitality industry, ideally in a luxury hotel setting.</li> <li>Education: Bachelor’s degree in hospitality management, business administration, or a related field.</li> </ul> <h4>Skills & attributes:</h4> <ul> <li>Strong knowledge of revenue management principles, including forecasting, pricing strategies, and market segmentation.</li> <li>Experience with revenue management software (e.g., IDeaS, Revinate, RMS), and proficiency in using Excel for data analysis and reporting.</li> <li>Solid understanding of hotel distribution channels, GDS systems, OTAs, and direct booking platforms.</li> <li>Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.</li> <li>Excellent communication and interpersonal skills to collaborate effectively with other departments and external partners.</li> <li>Knowledge of the Dubai hospitality market and trends would be an advantage.</li> </ul> <h4>Additional information</h4> <p><strong>What awaits you...</strong></p> <ul> <li>The opportunity to join an international, innovative, and fast-growing group, committed not only to building new hotels but to creating a global brand.</li> <li>The ability to challenge the norm and work in an environment that is both creative and rewarding.</li> <li>Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.</li> <li>A competitive package and plenty of development opportunities.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description Summary</b></p><br><br>#LI-Remote<br>This is a field-based and remote opportunity supporting key accounts in an assigned geography.<br>Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible to you.<br>Company will not sponsor visas for this position.<br>As a Territory Account Specialist (TAS), you’ll lead with purpose – crafting personalized experiences that reflect the unique needs of each account and Health Care Provider (HCP). Acting as the primary point of contact, you’ll build meaningful connections, identify shared priorities, and navigate solutions that link customers to Novartis resources – all with the goal of improving patient outcomes. Success in this role comes from balancing demand generation with strategic account engagement. You’ll bring expertise in clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement.<br><p><b>Job Description</b></p><br><br><p><b>Key Responsibilities: </b></p><br><br><ul><li>Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.</li><li>Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes.</li><li>Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.</li><li>Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility.</li><li>Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements – virtually or in person.</li><li>Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.</li><li>Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience.</li><li>Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings.</li></ul><p><br><b>Essential Requirements: &nbsp;</b></p><br><br><ul><li>Bachelor’s degree required from 4-year college or university.&nbsp;</li><li>Experience (see leveling guidelines below) in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams within the last 5 years. We also welcome candidates from other complex sales environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors, especially where strong field leadership and customer engagement are central to success<i>. </i><i>For Associate Level opportunities, applicants with limited prior sales experience are encouraged to apply.</i></li><li>Proven track-record of consistent high-performance, and well-versed in navigating and successfully selling to large accounts and key customers.&nbsp;</li><li>Self-starter with analytic abilities to seek out, prioritize, and apply relevant information to solve problems to meet the needs of key customers, while also demonstrating ethical leadership and ability to foster environment that promotes ethical behavior and compliance with company policies and laws.&nbsp;</li><li>Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from the territory border. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Must have a valid driver’s license.</li></ul><br><p><b>Desirable Requirements: </b></p><br><br><ul><li>Experience across therapeutic groups, disease states, account management strategy, and new product launches.</li><li>Broad understanding in patient services, market access, buy and bill, specialty pharmacy, reimbursement and/or medical calling on HCPs with respect to a sophisticated product or reimbursement pathway.</li></ul><br><p><b>Leveling Guidelines: </b>the position will be filled at level commensurate with experience.</p><br><br><ul><li><b>Associate Territory Account Specialist:</b> Recently separated from the US Military with 4+ years of military service in a leadership capacity (Platoon Leader, Executive Officer, Company Commander, etc.), or applicants with limited prior sales experience.<ul><li><i>Demonstrates strong ability to collaborate, work cross-functionally within a matrix environment, and communicate product information effectively.</i></li><li><i>Preferred experience in the 2-year Novartis Sales Internship Program; demonstrated proven leadership experience in student sports, fraternities, clubs, activities, and other extracurricular activities.</i></li></ul></li><li><b>Territory Account Specialist:</b> 2+ years’ experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environment and can communicate clinical product information.</li><li><b>Senior Territory Account Specialist:</b> 5+ years’ experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environment and can communicate clinical product information.</li></ul><br><p><b>Driving is an Essential Function of this Role: </b>Meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricted driver’s license to be qualified for this role. The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions if an accommodation can be provided without eliminating the essential function of driving.</p><br><br><br><p><b>COVID-19 Vaccine Policy </b>(customer-facing roles only): While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to Eh.occupationalhealth@novartis.com.</p><br><br><br><p><b>For Field Roles with a Dedicated Training Period</b>: The individual hired for this role will be required to successfully complete certain initial training, including home study, eight (8) or fewer hours per day and forty (40) or fewer hours per week.</p><br><br><br><p><b>Novartis Compensation Summary</b><b>:</b></p><br><br><p>The salary for this position is expected to range between:</p><br><br><ul><li>Associate Territory Account Specialist: $81,200 and $150,800 per year</li><li>Territory Account Specialist: $114,100 and $211,900 per year</li><li>Senior Territory Account Specialist: $132,300 and $245,700 per year</li></ul><br><p>The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.</p><br><br><br><p>Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.</p><br><br><br><p>US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.</p><br><br><br><p><b>EEO Statement:</b></p><br><br><br><p>The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.&nbsp;</p><br><br><br><p><b>Accessibility and reasonable accommodations</b></p><br><br><br><p><span>The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to <span>us.reasonableaccommodations@novartis.com</span> or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.</span></p><br><br><br><p><b>Salary Range</b></p><br><br>$132,300.00 - $245,700.00<br><p><b>Skills Desired</b></p><br><br>Account Management, Commercial Excellence, Communication, Compliance (Inactive), Conflict Management, Cross-Functional Work, Customer Insights, Ethics, Healthcare Industry, Influencing Skills, Negotiation, Sales, Technical Skills (Inactive)<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>ABOUT THE ROLE We are looking for a mid-senior level IT professional to join our IT team and take ownership of day-to-day IT operations, user support, systems administration, and security across the organization.<br> This role is ideal for someone who is comfortable working independently, troubleshooting complex technical issues, managing Microsoft 365 environments, supporting end users, and working with external vendors and technology partners.<br> The successful candidate should be both hands-on and proactive, with a strong focus on improving IT processes, security, and the overall employee experience.<br> KEY RESPONSIBILITIES IT Operations &amp; Systems Administration · Administer and support Microsoft 365, Entra ID, Exchange Online, SharePoint, OneDrive, Teams, and related services.<br> · Manage user accounts, licenses, groups, permissions, MFA, and access controls.<br> · Support Windows and macOS devices, including configuration, troubleshooting, software deployment, and lifecycle management.<br> · Manage endpoint management and monitoring tools such as Datto RMM, Intune, or equivalent platforms.<br> · Support networking infrastructure, including Wi-Fi, switches, VPNs, firewalls, DNS, DHCP, and related services.<br> · Maintain IT systems, documentation, configurations, and asset records.<br> · Assist with server, cloud, and infrastructure projects as required.<br> End User Support · Provide Tier 2/Tier 3 technical support for hardware, software, networking, Microsoft 365, and business applications.<br> · Troubleshoot complex issues that cannot be resolved through standard helpdesk procedures.<br> · Support executives and senior leadership with a high level of professionalism and responsiveness.<br> · Assist users with onboarding, offboarding, device setup, application access, and account configuration.<br> · Provide remote and occasional onsite support.<br> · Develop and maintain internal knowledge base articles and technical documentation.<br> Cybersecurity · Assist with implementation and maintenance of IT security controls.<br> · Monitor and respond to security alerts and suspicious activity.<br> · Manage and troubleshoot MFA, conditional access, endpoint security, email security, and access controls.<br> · Support email security platforms such as Barracuda, Mimecast, or equivalent.<br> · Assist with phishing investigations, email quarantine, malware alerts, and security incidents.<br> · Help maintain security policies and ensure users follow IT security best practices.<br> · Participate in security awareness and cybersecurity training initiatives.<br> IT Projects · Participate in and lead technical projects from planning through implementation.<br> · Assist with Microsoft 365 migrations, tenant migrations, domain/DNS changes, application deployments, and infrastructure upgrades.<br> · Evaluate new technologies and make recommendations based on business requirements.<br> · Work with vendors, MSPs, software providers, and consultants.<br> · Create project documentation and ensure successful handover into IT operations.<br> Automation &amp; Process Improvement · Identify repetitive IT tasks and opportunities for automation.<br> · Develop and maintain workflows using tools such as Power Automate, PowerShell, or similar technologies.<br> · Improve onboarding, offboarding, access management, software deployment, and IT support processes.<br> · Develop standardized procedures and documentation to improve operational efficiency.<br> Bachelor from computer science or any other related field 3+ years of experience in IT support, systems administration, IT operations, or a related role.<br> Strong experience supporting Microsoft 365 and Entra ID.<br> Experience administering Windows environments and supporting macOS devices.<br> Strong troubleshooting and problem-solving skills across hardware, software, networking, and cloud services.<br> Experience with endpoint management/RMM platforms.<br> Working knowledge of networking concepts including TCP/IP, DNS, DHCP, VPNs, Wi-Fi, and firewalls.<br> Experience with cybersecurity tools and best practices.<br> Strong understanding of identity and access management, MFA, and least-privilege principles.<br> Experience with PowerShell or another scripting/automation language.<br> Strong written and verbal communication skills.<br> Ability to work independently and prioritize competing requests.<br> Fluent in English and Arabic Manage 30+ persons to include UAE and Egypt team across different time zones (MENA, Europe, Asia) The ideal candidate is someone who: · Thinks beyond simply closing tickets and looks for the root cause of problems.<br> · Can independently troubleshoot and resolve technical issues.<br> · Is comfortable taking ownership of IT systems and projects.<br> · Has strong attention to security and understands the importance of protecting company data.<br> · Communicates technical information clearly to both technical and non-technical users.<br> · Is organized and able to manage multiple priorities.<br> · Takes initiative and identifies opportunities to improve IT operations.<br> · Can work effectively with both internal stakeholders and external technology vendors.<br> · Is willing to learn new technologies and adapt to a constantly changing IT environment.<br></span> </div>

<p><h4>Who we are</h4> <p><strong>VOIS (Vodafone Intelligent Solutions)</strong> is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking a technically capable and customer-focused individual to resolve standard and complex technical issues related to Vodafone Germany fixed products, including internet, MPLS, VOIP, and cloud solutions, within a fast-paced and customer-critical environment. This role offers an opportunity to work closely with enterprise customers and internal teams while ensuring service excellence through adherence to SLAs and KPIs.</p> <h4>What you'll do</h4> <ul> <li>Perform fault troubleshooting, identification, and resolution for Vodafone Germany enterprise customers</li> <li>Resolve incidents within agreed Service Level Agreements (SLAs) and meet defined Key Performance Indicators (KPIs)</li> <li>Collaborate with internal competence teams, carriers, and third-party partners to ensure timely ticket resolution</li> <li>Operate within a 24/7 shift rota, including weekends and public holidays</li> </ul> <h4>Who you are</h4> <ul> <li>Up to 2 years of experience in troubleshooting and network operations within IP-based complex solutions</li> <li>Foundational knowledge of IP and voice technologies, including routing, switching, and IP services (e.g., DNS, DHCP)</li> <li>Understanding of Vodafone fixed, mobile, and convergence products is advantageous</li> <li>Strong customer orientation and effective communication skills</li> <li>Fluent German language proficiency (minimum C1 level, written and spoken)</li> <li>Sound analytical and problem-solving approach</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Opportunity to work in a dynamic, customer-critical technical environment</li> <li>Exposure to enterprise-level network solutions including internet, MPLS, VOIP, and cloud services</li> <li>Collaboration with cross-functional and international teams</li> <li>Structured shift environment offering varied operational experience</li> <li>Career growth within a global organisation focused on technology and transformation</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced incident management and troubleshooting in enterprise telecom environments</li> <li>Practical application of IP networking and voice technologies</li> <li>Stakeholder communication across technical and non-technical teams</li> <li>SLA and KPI-driven service delivery practices</li> <li>Cross-team collaboration and escalation management in complex environments</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

About Beno Technologies<br>Beno Technologies is the company behind Beno, the UAE's leading marketplace for luxury rentals and experiences — supercars, yachts, helicopters, private jets, desert buggies and water sports — bookable through our website and our i OS, Android and Huawei apps. Founded in Dubai in 2018, we operate across the city and support customers around the clock.<br><br>The role<br>As a Backend Engineer, you will be involved in developing and maintaining our backend systems. Our backend platform streamlines our rental operations, powers our applications, and orchestrates third-party integrations. Your code makes operations personnel work efficiently and accurately.<br>Our backend is at the heart of our business operations; we want it to be responsive, extensible, and stable. Working with us entails:API-first development — the contract is designed and agreed before the implementation follows. Building APIs using Spring Boot that developers love: documentation-first, HATEOAS, comprehensive unit testing, and end-to-end testing with Karate. Maintaining complex systems that require strong Domain-Driven Design and Clean Code practices. Agentic coding — we work with AI coding agents daily, and you stay accountable for everything that ships under your name. Integrating third-party services — payments, messaging, emails — into our rental and booking flows. Working with Postgre SQL: writing and reviewing queries, understanding indexes, keeping migrations safe. Investigating production issues with senior engineers, from logs and traces through to root cause. Taking part in code review and pairing with senior engineers. What we are looking for0–2 years of professional experience, or a solid portfolio of personal, open-source or academic projects. Working knowledge of Java or Kotlin and comfort with object-oriented design. Familiarity with Spring Boot, or another web framework plus the appetite to pick up Spring quickly. An understanding of HTTP, REST and JSON — and an interest in what makes an API good to use. Basic SQL and an understanding of relational data modelling. A testing habit: you write tests because you want to know your code works, not because someone asked. Comfortable with Git and a branch-and-pull-request workflow. Curiosity about Domain-Driven Design and Clean Code — you do not need to have practised them yet. Nice to have Reactive programming style. Knowledge of OAuth2. API documentation using Open API (Swagger). Familiarity with Docker and Kubernetes. Any experience with marketplace, booking or payment systems. How we work<br>At Beno Technologies, we are seeking curious individuals who are eager to learn and can work on challenges with guidance from senior team members. As a Backend Engineer, you should be proactive and willing to contribute to improving our processes and systems.<br>We value individuals who are self-motivated, disciplined, and proactive. We encourage learning and growth, and you'll have opportunities to develop your skills under the mentorship of senior engineers.<br>As a remote-first company, we are looking for someone who can work effectively in a remote environment and has good written English communication skills. If your English language skills are great, this would boost your position in the company.<br>We assume that candidates have the necessary hardware, fast internet, and stable power for remote work. We understand that individual needs may vary, and we will do our best to provide for additional needs on a case-by-case basis.<br><br>Practicalities Full-time, permanent, remote work setup. Your working day should follow UAE hours (GST, UTC+4). Reports to the Backend Lead, with a named senior engineer responsible for your ramp-up.

Main Duties & Responsibilities:<br>Lead the end-to-end ICT operations of a major, complex project and ensure stable, secure and cost-effective service delivery in line with the contract, approved scope and client expectations. Act as the primary operational interface with the client, consultants, internal stakeholders, OEMs and subcontractors, and lead service reviews, escalations and governance meetings. Own service performance against contractual SLAs, KPIs and OLAs, including availability, response and resolution times, backlog, repeat incidents, customer satisfaction and service quality. Establish and manage the operating model for the Service Desk, NOC and field support functions, including 24/7 shift coverage, on-call arrangements, escalation paths and delegation plans. Manage day-to-day operations across the project's ICT environment, including networks, data center infrastructure, servers, storage, virtualization, backup, unified communications and related enterprise platforms. Ensure effective implementation of ITIL-aligned incident, service request, problem, change, configuration, asset, knowledge, availability and capacity management processes. Lead major-incident response, coordinate technical recovery and stakeholder communications, and ensure timely root-cause analysis and closure of corrective and preventive actions. Plan and control preventive and corrective maintenance activities while minimizing service disruption and ensuring adherence to approved maintenance windows and method statements. Maintain complete and accurate operational documentation, including SOPs, MOPs, EOPs, escalation matrices, runbooks, as-built records, asset registers, CMDB data, warranties and support entitlements. Control operational readiness and transition from implementation to steady-state operations, ensuring that systems, documentation, tools, spares, training and support agreements meet acceptance criteria. Ensure effective infrastructure monitoring, event management, performance analysis and capacity forecasting, and recommend improvements before service degradation occurs. Coordinate operational cybersecurity controls, including privileged access, patching, vulnerability remediation, endpoint protection, logging and security-incident response, with the responsible security function. Maintain business continuity and disaster recovery readiness; verify backups and restoration procedures and coordinate scheduled recovery tests and improvement actions. Manage ICT changes and releases through documented risk assessment, approvals, implementation plans, rollback plans, testing and post-implementation review. Manage OEMs, maintenance providers and subcontractors; monitor their obligations, performance, renewals, deliverables and escalation commitments. Prepare and control the project operations budget, resource plan and cost center, identify savings without reducing service quality, and provide accurate cost and forecast reporting. Control operational spares, tools, licenses and consumables, and coordinate warranty claims, repair cycles and replenishment with Procurement, Logistics and Warehouse teams. Develop team objectives, responsibilities and performance measures; coach and assess team members and maintain succession, competency and training plans. Identify operational risks, dependencies and recurring service issues, maintain mitigation plans and escalate material concerns promptly to project and executive management. Ensure compliance with company policies, client requirements, applicable standards, audit controls, HSE requirements and all approved operational procedures. Issue accurate daily, weekly and monthly operational dashboards and management reports, highlighting service performance, risks, incidents, capacity, costs and required decisions. Drive continual service improvement through trend analysis, automation, lessons learned, customer feedback and measurable improvement initiatives.<br>Job Specifications & Qualifications:Bachelor's degree in Communications, Computer Engineering, Computer Science, Information Technology or a related discipline. Minimum 10 years of relevant ICT operations and service-management experience, including at least 5 years in a managerial role within a large-scale or mission-critical environment. Proven experience with an ICT system integrator, managed-services provider or major enterprise project, managing multidisciplinary technical teams and third parties. Strong practical knowledge of enterprise network, computing, storage, virtualization, backup, monitoring, service-desk and data-center operations. Demonstrated experience managing 24/7 services, SLAs/KPIs, major incidents, problem management, change control, operational reporting and continual service improvement. ITIL 4 Managing Professional or equivalent certification is preferred; PMP, PRINCE2 or a relevant service/project-management certification is an advantage. Relevant technical certifications such as Cisco, Microsoft, VMware, Red Hat, cloud or cybersecurity certifications are an advantage. Experience in operational budgeting, resource planning, vendor and contract management, risk management and client-facing service governance. Strong leadership, decision-making, analytical, negotiation, presentation and stakeholder-management capabilities. Ability to perform effectively under pressure, lead during critical incidents and manage competing priorities in a changing project environment Other Skills (Interpersonal, Language, Computer):Fluent spoken and written Arabic and English. Advanced proficiency in service-management/ticketing systems, network and infrastructure monitoring tools, Microsoft Office and management-reporting dashboards. Strong customer orientation, ownership, communication, coaching and cross-functional collaboration skills.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Publication date :</strong> Jul 28, 2026, 12:00AM</p><br><br><p>Contract duration : </p><br><br>Orange Business is here!<br>About us<p>Join us at Orange Business!</p><br><br><p>We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.</p><br><br><p>Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.</p><br><br>About the role<p><span><span><strong><u>Job Purpose (L1.5 – Network and Security Engineer)</u></strong></span></span></p><br><br><ul><li><span><span>To provide advanced technical and process support across the case excellence lifecycle for IT Services customers, acting as an escalation point for L1 cases and ensuring high-quality, timely resolution.</span></span></li><li><span><span>To independently manage, troubleshoot, and resolve complex proactive and reactive incidents, while guiding L1 engineers and ensuring adherence to operational processes and SLAs.</span></span></li><li><span><span>To support continuous service improvement by identifying recurring issues, contributing to root cause analysis, and enhancing troubleshooting documentation and knowledge bases.</span></span></li></ul><br><p><span><span><strong><u>Key Tasks and Responsibilities</u></strong></span></span></p><br><br><ul><li><span><span>Act as a senior point of contact for customer incidents, handling escalated cases from L1 and providing expert technical guidance.</span></span></li><li><span><span>Review, validate, and refine incident qualification and case handling performed by L1 engineers to ensure accuracy and completeness.</span></span></li><li><span><span>Perform in-depth technical troubleshooting using advanced diagnostics, logs analysis, packet captures, and vendor-specific tools across supported IT services.</span></span></li><li><span><span>Own incidents end-to-end, including complex or long-running cases, ensuring proper prioritization, customer communication, and resolution within SLA commitments.</span></span></li><li><span><span>Lead coordination efforts with internal technical teams, service owners, and third-party vendors to drive timely fault isolation and resolution.</span></span></li><li><span><span>Provide mentorship and technical coaching to L1 engineers, including guidance on troubleshooting methodologies and best practices.</span></span></li><li><span><span>Identify trends, recurring incidents, and systemic issues; contribute to root cause analysis (RCA) and preventive actions.</span></span></li><li><span><span>Ensure accurate and detailed documentation of troubleshooting steps, findings, and resolutions in the ticketing system and knowledge base.</span></span></li><li><span><span>Participate in service reviews, process improvements, and readiness activities for new services or technologies.</span></span></li><li><span><span>Support change, problem, and major incident management processes as required.</span></span></li></ul><br><br><p><span><span><strong><u>Skills and Qualifications</u></strong></span></span></p><br><br><ul><li><span><span>Strong hands-on knowledge of computer networks and security concepts (CCNA-level knowledge required; CCNP is a plus).</span></span></li><li><span><span>Fluent in English (French is a plus) with strong written and verbal communication skills for both customers and internal stakeholders.</span></span></li><li><span><span>Excellent customer management skills with the ability to handle escalations and challenging situations professionally.</span></span></li><li><span><span>Strong analytical, troubleshooting, and critical-thinking skills with a structured problem-solving approach.</span></span></li><li><span><span>Solid understanding of ITIL-based support processes (Incident, Problem, Change, and Escalation Management).</span></span></li><li><span><span>Advanced knowledge of enterprise security and networking technologies, including:</span></span></li><li><span><span>Firewalls, proxies, load balancers</span></span></li><li><span><span>Intrusion Prevention and Detection Systems</span></span></li><li><span><span>Active Directory and identity-related services</span></span></li><li><span><span>Hands-on experience with one or more of the following vendors:</span></span></li><li><span><span>FortiGate, Check Point, Palo Alto Networks</span></span></li><li><span><span>Zscaler, Netskope</span></span></li><li><span><span>F5 BIG-IP</span></span></li><li><span><span>Strong experience with network fundamentals:</span></span></li><li><span><span>DNS, DHCP</span></span></li><li><span><span>Layer 2 / Layer 3 switching and routing</span></span></li><li><span><span>Proven hands-on troubleshooting experience on routers, switches, and security appliances.</span></span></li></ul><span><span>Comfortable working on complex, multi-technology environments and learning new platforms as required.</span></span><br>About you<p><span><span><strong><u>Certifications (Preferred)</u></strong></span></span></p><br><br><ul><li><span><span>Fortinet Certified Professional (FCP) – Network Security</span></span></li><li><span><span>Zscaler Digital Transformation Administrator</span></span></li><li><span><span>Palo Alto Networks Certified Network Security Administrator (PCNSA) or Engineer (PCNSE)</span></span></li><li><span><span>Netskope Certified Cloud Associate (NCCA) or Cloud Security Administrator (NCCSA)</span></span></li></ul><br><p><span><span><strong><u>Educational Background</u></strong></span></span></p><br><br><ul><li><span><span>B.Sc. in Engineering, Telecommunications, Computer Science, or equivalent.</span></span></li></ul><br><p><span><span><strong><u>Professional Experience</u></strong></span></span></p><br><br><ul><li><span><span>2–5 years of experience in IT support, network operations, or security operations roles.</span></span></li></ul><br><p>You bring open mindedness, ability to handle pressure, leading with courage and empathy, assertiveness and communicate effectively.</p><br><br>What we offer<p><strong>• Global Opportunities:</strong> Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.<br><strong>• Flexible Work Environment:</strong> Flexible working hours and possibility to combine work from office and home (hybrid ways of working).<br><strong>• Professional Development:</strong> training programs and upskilling/re-skilling opportunities.<br><strong>• Career Growth:</strong> Internal growth and mobility opportunities within Orange.<br><strong>• Caring and Daring Culture:</strong> Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.<br><strong>• Reward Programs:</strong> Employee Referral Program, Change Maker Awards.</p><br><br>Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.<p> At Orange, only your skills matter. </p><br><br> <p> Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have. </p><br><br><br> </div>