Join our dynamic team in Cairo, Egypt, as an MIS Analyst and drive data-driven decisions that impact our customer service operations! We are seeking a highly motivated and experienced MIS Analyst to...

Are you a master of real-time agility, passionate about optimizing performance and driving efficiency in a dynamic call center environment? If so, we have an incredible opportunity for you to join...

Elevate Your Career as a Quality Analyst in Giza! Are you passionate about ensuring top-notch quality in a dynamic Business Process Outsourcing (BPO) environment? Join our thriving team in Giza,...

Are you a detail-oriented French speaker with a passion for quality?  We're seeking enthusiastic and experienced French-speaking Quality Assurance Specialists to join our growing team in Giza,...

Junior Accountant Career Level: Entry Level (Junior / Fresh Graduate)Job Description We are looking for a Junior Accountant to support our finance team in maintaining accurate financial records and...

Deliver high-quality English-language customer support via phone, email, chat, and social media channels.Resolve customer inquiries, complaints, and issues efficiently and professionally.Document all...

Design, develop, and deliver engaging training programs for new and existing BPO employees in an in-office environment.Facilitate onboarding sessions and continuous learning workshops to ensure staff...

Design and deliver engaging English language training sessions tailored for BPO professionals.Assess trainees’ language proficiency and customize learning modules to address specific needs.Develop...

Oversee daily operations of the customer experience center to ensure efficient and effective service delivery.Lead, mentor, and develop teams to achieve performance targets and maintain high levels...

Design and deliver engaging English language training sessions tailored for BPO professionals.Assess trainees’ language proficiency and customize learning modules to address specific needs.Develop...

Serve as the primary point of contact for English language expertise within the team, ensuring the highest standards of communication and content accuracy.Support customer service agents by providing...

Respond promptly and professionally to customer inquiries via phone, email, chat.Resolve customer issues efficiently by identifying problems, troubleshooting, and providing accurate...

We're looking for experienced and talented members to join our new launching account. Chat and calls, French English and German English as well

Lead and manage end-to-end project delivery, ensuring alignment with organizational objectives and timelines.Develop and execute change management strategies to support successful project...

About the job   About the Company: IntouchCX is a global leader in customer experience and technology solutions based in Canada. The company has been in the market for 20 years and has recently...

About the job   IntouchCX is a global leader in customer experience and technology solutions based in Canada. The company has been in the market for 20 years and has recently expanded its...

Lead, motivate, and manage a team of French-speaking customer service representatives in a BPO environment.Monitor daily team performance to ensure service level agreements (SLAs) and quality...