الوظائف / وظائف التسويق عبر وسائل التواصل الاجتماعى / English Customer Support Agent - Maadi
دوام كامل
Intouch CX -
مصر , القاهرة
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Intouch CX
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تفاصيل الوظيفة

الخبرة ١ الى ٣ سنوات
الراتب Confidential
توظيف دوام كامل
التعليم Bachelor's Degree","translations":{"name":{"ar":"درجة البكالوريوس","en":"Bachelor's Degree
التصنيف خدمة العملاء
المجال تكنولوجيا المعلومات والخدمات
  • Deliver high-quality English-language customer support via phone, email, chat, and social media channels.
  • Resolve customer inquiries, complaints, and issues efficiently and professionally.
  • Document all customer interactions accurately in the company’s CRM system.
  • Collaborate with team members and other departments to address complex customer needs.
  • Follow established processes and guidelines to ensure consistent service delivery.
  • Identify opportunities to upsell or cross-sell relevant products and services.
  • Provide feedback on recurring customer issues to help improve processes and products.
  • Meet or exceed individual and team performance metrics, including response time and customer satisfaction scores.
  • Stay updated on product knowledge, company policies, and industry best practices.
  • Participate in ongoing training and development sessions to enhance customer service skills.

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حول Intouch CX
مصر, القاهرة
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