الوظائف / وظائف تقنية المعلومات / Subject Matter Expert - English
دوام كامل
International New -
مصر , الجيزة
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International New
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تفاصيل الوظيفة

الخبرة ١ الى ٣ سنوات
الراتب 25000 - 28000 EGP - 28000
توظيف دوام كامل
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المجال تكنولوجيا المعلومات والخدمات
  • Serve as the primary point of contact for English language expertise within the team, ensuring the highest standards of communication and content accuracy.
  • Support customer service agents by providing guidance on complex English language queries, product information, and process clarifications.
  • Develop, review, and update knowledge base articles, training materials, and standard operating procedures to ensure clarity and consistency in English.
  • Collaborate with cross-functional teams to identify and resolve language-related challenges in customer interactions.
  • Monitor and analyze customer interactions to identify trends, gaps, and opportunities for improvement in English communication.
  • Conduct regular training sessions and workshops for team members to enhance their English language proficiency and customer service skills.
  • Assist in quality assurance processes by reviewing customer communications and providing constructive feedback.
  • Stay updated on industry best practices and emerging trends in customer experience and English language usage.
  • Contribute to the continuous improvement of processes, workflows, and service delivery standards.
  • Support the implementation of new technologies and tools that enhance English language support and customer engagement.

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حول International New
مصر, الجيزة
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