Digitec jobs

<ul><li><p>Collaborate with the sales manager to develop and implement effective sales strategies.</p></li><li><p>Identify target markets and potential clients.</p></li><li><p>Build and maintain strong relationships with existing and prospective clients.</p></li><li><p>Conduct regular follow-ups to ensure customer satisfaction and retention.</p></li><li><p>Proactively seek out new business opportunities through networking, cold calling, and attending industry events.</p></li><li><p>Identify and convert potential leads into sales.</p></li><li><p>Maintain a deep understanding of our product offerings, including Xerox managed printing solutions, software solutions, and BenQ interactive displays.</p></li><li><p>Effectively communicate product features and benefits to clients.</p></li><li><p>Customize solutions to meet specific client needs.</p></li><li><p>Provide regular updates on market trends and competitive landscape.</p></li><li><p>Share customer feedback with relevant teams to drive improvements.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Experience: 1:2 &nbsp;years , preferably in IT solutions, managed printing, or educational technology, with a strong focus on B2B sales.</p></li><li><p>Excellent verbal and written communication skills, with the ability to engage clients effectively.</p></li><li><p>Strong negotiation and closing skills, with a proven track record of meeting or exceeding sales targets.</p></li><li><p>Familiarity with managed printing solutions and interactive displays is a plus.</p></li><li><p>Ability to analyze client needs and provide tailored solutions.</p></li><li><p>Collaborative attitude with the ability to work effectively in a team environment.</p></li><li><p>Driven to succeed and capable of working independently.</p></li><li><p>Having a car is preferred.</p></li></ul><p></p>

<ul><li><p>Monitor accounts to identify outstanding debts</p></li><li><p>Investigate historical data for each debt or bill</p></li><li><p>Find and contact clients to ask about their overdue payments</p></li><li><p>Take actions to encourage timely debt payments</p></li><li><p>Process payments and refunds</p></li><li><p>Resolve billing and customer credit issues</p></li><li><p>Update account status records and collection efforts</p></li><li><p>Report on collection activity and accounts receivable status</p></li></ul><p></p><p><strong>Requirements</strong></p><p></p><ul><li><p>Proven experience as a Collection Specialist or similar role</p></li><li><p>Working knowledge of MS Office and databases</p></li><li><p>Comfortable working with targets</p></li><li><p>Patience and ability to manage stress</p></li><li><p>Excellent communication skills (written and oral)</p></li><li><p>Skilled in negotiation</p></li><li><p>Problem-solving skills</p></li></ul><p></p>

<p>ERP &amp; Documentation:</p><p>Create and maintain customer, machine, and service master data.</p><p>Information and database cleanup.</p><p>ERP data entry for:</p><p>Service Reports</p><p>Spare Parts</p><p>Time &amp; Material Jobs</p><p>Installed Base</p><p>Archive all service documents.</p><p>Administrative Support:</p><p>Prepare service files before billing.</p><p>Verify engineers' reports before submission.</p><p>Maintain contracts and service documentation.</p><p>Prepare monthly operational reports.</p><p>Maintain document control and compliance.</p><p>Purchasing &amp; Vendors:</p><p>Create purchase requests.</p><p>Follow up with suppliers.</p><p>Maintain vendor database.</p><p>Track purchase orders until delivery.</p><p>Fleet Management:</p><p>Update fleet records.</p><p>Schedule maintenance.</p><p>Track licenses and insurance.</p><p>Generate fleet reports.</p><p>HR &amp; Administration:</p><p>Coordinate attendance records for engineers.</p><p>Prepare administrative letters when needed.</p><p>Support employee documentation.</p><p>Reporting:</p><p>Prepare weekly and monthly dashboards.</p><p>Generate operational statistics.</p><p>Export ERP reports.</p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Business Administration, Information Technology, or a related field.</p></li><li><p>1–3 years of experience in service coordination, customer service, or administrative support, preferably in the IT or technology industry.</p></li><li><p>Strong organizational and time management skills.</p></li><li><p>Excellent communication and interpersonal skills.</p></li><li><p>Ability to coordinate multiple service requests and priorities simultaneously.</p></li><li><p>Proficiency in Microsoft Office (Excel, Word, Outlook).</p></li><li><p>Experience using ERP or CRM systems (e.g., Odoo, SAP, Microsoft Dynamics) is an advantage.</p></li><li><p>Basic understanding of IT products, maintenance services, and service ticketing processes is preferred.</p></li><li><p>Ability to work under pressure and meet deadlines.</p></li><li><p>Strong attention to detail and problem-solving skills.</p></li><li><p>Good command of written and spoken English.</p></li><li><p>Team player with a proactive and customer-focused attitude.</p></li></ul><p></p>

<p>Generate and receive client inquiries, including:<br><br>Service calls<br>Supplies (contract &amp; non-contract – non rule-based)<br>Spares (non rule-based)<br>Labor services (non rule-based)<br>Follow up with clients, internal teams, and administrative stakeholders via calls, emails, and messages.<br><br>Handle service documentation, including:<br>Reports<br>Quotations / Offers<br>Purchase Orders<br>Billing documents<br><br>Participate in planning with Service and Operations teams regarding field requirements and feedback.<br><br>Support forecasting of required technical modifications.<br>Coordinate service-related projects and ensure smooth execution.</p><p><strong>Requirements</strong></p><p>Strong coordination and communication skills.<br>Ability to manage multiple tasks and follow up effectively.<br>Good documentation and reporting skills.<br>Experience in service coordination or operations is a plus.</p><p></p>