Generate and receive client inquiries, including:
Service calls
Supplies (contract & non-contract – non rule-based)
Spares (non rule-based)
Labor services (non rule-based)
Follow up with clients, internal teams, and administrative stakeholders via calls, emails, and messages.
Handle service documentation, including:
Reports
Quotations / Offers
Purchase Orders
Billing documents
Participate in planning with Service and Operations teams regarding field requirements and feedback.
Support forecasting of required technical modifications.
Coordinate service-related projects and ensure smooth execution.
Requirements
Strong coordination and communication skills.
Ability to manage multiple tasks and follow up effectively.
Good documentation and reporting skills.
Experience in service coordination or operations is a plus.