ERP & Documentation:

Create and maintain customer, machine, and service master data.

Information and database cleanup.

ERP data entry for:

Service Reports

Spare Parts

Time & Material Jobs

Installed Base

Archive all service documents.

Administrative Support:

Prepare service files before billing.

Verify engineers' reports before submission.

Maintain contracts and service documentation.

Prepare monthly operational reports.

Maintain document control and compliance.

Purchasing & Vendors:

Create purchase requests.

Follow up with suppliers.

Maintain vendor database.

Track purchase orders until delivery.

Fleet Management:

Update fleet records.

Schedule maintenance.

Track licenses and insurance.

Generate fleet reports.

HR & Administration:

Coordinate attendance records for engineers.

Prepare administrative letters when needed.

Support employee documentation.

Reporting:

Prepare weekly and monthly dashboards.

Generate operational statistics.

Export ERP reports.

Requirements

• Bachelor's degree in Business Administration, Information Technology, or a related field.

• 1–3 years of experience in service coordination, customer service, or administrative support, preferably in the IT or technology industry.

• Strong organizational and time management skills.

• Excellent communication and interpersonal skills.

• Ability to coordinate multiple service requests and priorities simultaneously.

• Proficiency in Microsoft Office (Excel, Word, Outlook).

• Experience using ERP or CRM systems (e.g., Odoo, SAP, Microsoft Dynamics) is an advantage.

• Basic understanding of IT products, maintenance services, and service ticketing processes is preferred.

• Ability to work under pressure and meet deadlines.

• Strong attention to detail and problem-solving skills.

• Good command of written and spoken English.

• Team player with a proactive and customer-focused attitude.