AccorHotels jobs

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p><strong>Key responsibilities:</strong></p> <ul> <li>Perform preventive and corrective maintenance for HVAC systems.</li> <li>Diagnose and repair AC faults in guest rooms and public areas.</li> <li>Monitor system performance and ensure energy efficiency.</li> <li>Respond promptly to maintenance requests and emergencies.</li> <li>Ensure compliance with safety standards and hotel policies.</li> <li>Maintain maintenance logs and reports.</li> </ul> <h4>Qualifications</h4> <ul> <li>Education: At least a technical high school or vocational diploma.</li> <li>Experience: At least 2 years of practical experience required by the job.</li> </ul> <h4>Additional information</h4> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br> Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>Overseeing the maintenance and repair planning to ensure the hotel building is safe and efficiently maintained.<br> Ensuring safety, security, and compliance are maintained at the highest levels.<br> Providing water, heat, lighting, and power for the entire hotel.<br> Ensuring all safety rules and regulations are complied with and reporting progress to the Director of Engineering.<br> Develops and implements administrative standards, procedures, and guidelines to ensure consistency, safety, and prompt service to internal and external guests.<br> Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.<br> Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.<br> Supervises the day-to-day operations of Engineering and related departments.<br> Ensures by spot checks that preventative maintenance program is followed as it is implemented.<br> Places orders for routine maintenance items.<br> Be a member of the Health and Safety program of the hotel and make sure rules, regulations, and policies are being followed by colleagues.</p> <h4>Qualifications</h4> <ul> <li>Bachelor's degree in Engineering</li> <li>Minimum 3 years' experience in maintenance engineering within the hospitality industry</li> <li>Strong leadership skills with previous experience managing a team</li> <li>First Aid Certificate</li> </ul> <h4>Additional information</h4> <ul> <li>Experience is an asset</li> <li>Prior experience working with Opera or a related system</li> <li>Fluency in English</li> <li>Additional languages are a plus</li> </ul> <h4>Your team and working environment</h4> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.<br> Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <h4>Our commitment to diversity & inclusion</h4> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Company description</h4> <p>Accor Hotels & Resorts</p> <p>We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.</p> <h4>Job description</h4> <p>Reporting to the General Manager as part of our leadership team, you will be responsible for running the hotel’s Food & Beverage operation, including restaurant, bar, in-room dining and events. This hands-on leadership role is both operational and strategic, requiring someone who can balance service delivery with administrative responsibilities and collaboration across departments.</p> <p>Responsibilities include:</p> <ul> <li>Hands-on operation of our F&B outlets, connecting with guests, and supporting your team to provide an exceptional level of service</li> <li>Coordination between the F&B team and other departments to ensure clear communication and effective problem solving to ensure guest satisfaction</li> <li>Ensuring the smooth running of conferences and events</li> <li>Rostering, coaching, cost control, inventory management and preparing reports for senior management</li> </ul> <p>If you come from a background in restaurants or hotels, have a passion for creating memorable guest experiences and have experience in banqueting and/or bar operations, together with demonstrated leadership skills, we would love to hear from you.</p> <h4>Qualifications</h4> <ul> <li>Demonstrated leadership and problem-solving skills and excellent written and verbal communication</li> <li>Ability to lead, motivate and develop a diverse team</li> <li>Availability to work varied shifts including early mornings, evenings, weekends and public holidays</li> <li>Current Responsible Service of Alcohol and Food Handler qualifications</li> <li>Knowledge of H+L point of sale system would be an advantage</li> <li>Previous study in hospitality or tourism would be desirable but not essential. This position will provide a development platform to expand your knowledge and grow your skills in the hotel industry.</li> <li>As this is a full-time position, you must have full working rights in Australia. We are unable to provide sponsorship for this role.</li> </ul> <h4>Additional information</h4> <ul> <li>At least 2 years of experience in the same position in five-star hotels and international hotel chains</li> <li>Must have spent at least 3 years in the same job in an international hotel chain</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p> <p>A beautiful beach, delicious food with top-quality service, restaurants with luxurious buffets, pools, Rixy Club exclusively for children, and live entertainment all await your ultimate holiday experience.</p> <p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh, and 9 km from Sharm El-Sheikh airport.</p> <h4>Job description</h4> <h4>Operational support</h4> <ul> <li>Coordinate daily F&B operations across restaurants, bars, room service, and banquet functions.</li> <li>Assist in scheduling staff and monitoring staffing levels.</li> <li>Ensure all event orders (BEOs) are properly distributed and communicated to relevant departments.</li> <li>Monitor service standards and ensure compliance with hotel policies.</li> </ul> <h4>Administrative duties</h4> <ul> <li>Maintain F&B department records, reports, and documentation.</li> <li>Prepare weekly/monthly performance reports (sales, labor costs, food cost).</li> <li>Assist with inventory tracking and purchasing coordination.</li> <li>Update menus, pricing, and POS systems as required.</li> </ul> <h4>Job summary</h4> <p>The Food & Beverage Coordinator supports the daily administrative and operational functions of the Food & Beverage department. This role ensures efficient communication, coordination of events, accurate documentation, and smooth service operations across outlets, banquets, and catering services. The F&B Coordinator acts as a liaison between kitchen, service teams, purchasing, sales, and hotel management to maintain service excellence and operational efficiency.</p> <h4>Event & banquet coordination</h4> <ul> <li>Coordinate with sales and events teams for banquet functions and group bookings.</li> <li>Ensure event details are clearly communicated to kitchen and service teams.</li> <li>Attend pre-function meetings and assist with event logistics.</li> <li>Follow up on event feedback and guest satisfaction.</li> </ul> <h4>Financial & inventory control</h4> <ul> <li>Assist in monitoring food and beverage cost control.</li> <li>Support monthly inventory counts.</li> <li>Track supplier orders and invoices.</li> <li>Ensure proper billing for events and outlets.</li> </ul> <h4>Guest & team communication</h4> <ul> <li>Address guest inquiries and special requests professionally.</li> <li>Coordinate between departments to resolve operational issues.</li> <li>Support training and onboarding of F&B team members.</li> </ul> <h4>Key competencies</h4> <ul> <li>Attention to detail</li> <li>Time management</li> <li>Problem-solving skills</li> <li>Customer service orientation</li> <li>Financial awareness</li> <li>Team collaboration</li> </ul> <h4>Qualifications</h4> <ul> <li>Diploma or degree in hospitality management, business administration, or related field.</li> <li>1–3 years of experience in food & beverage operations (hotel experience preferred).</li> <li>Strong organizational and multitasking skills.</li> <li>Proficiency in MS Office and POS systems.</li> <li>Excellent communication and interpersonal skills.</li> <li>Ability to work flexible hours, including weekends and holidays.</li> </ul> <h4>Additional information</h4> <p>Proficiency in Russian and Turkish is preferred.</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>Responsible for specific stations in the restaurants or bars, delivers food and beverage services to customers, possesses the related knowledge, and is always present at his or her station.</p> <p>Assigned to work in the restaurant or bars.</p> <p>Prepare the restaurants and bars, taking into account the service flow in these areas.</p> <p>Take and serve orders from customers.</p> <p>Inform customers about order alternatives and encourage the sales of targeted services.</p> <p>Deliver maximum service in each unit, keeping in line with service rules.</p> <p>Prepare the service plates needed throughout service, collect the empty plates, and instruct the bus boys and interns.</p> <p>Maintain any personal belongings of customers that have been left in the workstation and hand such belongings over to his or her supervisors.</p> <p>Comply with the departmental instructions and procedures published by the food and beverage department.</p> <p>Carry out duties according to the practices and operational standards identified by the food and beverage manager.</p> <p>Comply with operational rules.</p> <p>Plan working hours as deemed appropriate by the food and beverage manager. Act according to the weekly work schedule and working hours.</p> <p>Attend the orientation training.</p> <p>Undergo two performance assessments each year.</p> <p>Strive to achieve 100% customer satisfaction.</p> <p>Carry out all responsibilities related to the quality management systems implemented at the facilities.</p> <p>Carry out all other duties assigned by managers and hotel management not specified in the job description.</p> <h4>Qualifications</h4> <p><strong>Education:</strong> At least a vocational school or high school diploma. If graduated from high school, certification in the related field is required.</p> <p><strong>Experience:</strong> At least 2 years of experience in the industry.</p> <p><strong>Foreign language:</strong> English is required.</p> <p><strong>Courses and training:</strong> Vocational trainings and seminars.</p> <p><strong>Computer literacy:</strong> Not required.</p> <p><strong>Skills:</strong> Basic knowledge of the products and services in the related field (spirits, soft drinks, cocktails, presentation etc.).</p> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Note:</strong> Customization may be included for any specific local or legislative requirements, such as work permits.</p> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Company description</h4> <p>Accor Hotels & Resorts</p> <p>We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.</p> <h4>Job description</h4> <h4>Administrative and coordination</h4> <ul> <li>Manage the General Manager’s diary to coordinate meetings/appointments, and to ensure smooth running of such meetings</li> <li>Screen/handle telephone calls, appointments, mails and emails and take action accordingly</li> <li>Take minutes at the Executive Committee Meeting</li> <li>Coordinate and communicate with various departments and all levels of staff on matters directed by the General Manager</li> <li>Prepare and manage correspondences with internal and external parties for General Manager’s signature</li> <li>Attend to requests from divisional, corporate or owners offices and facilitate it accordingly</li> <li>Attend to residents/patrons’ special requests or complaints that are directed to the General Manager</li> <li>Coordinate travel arrangements in a highly efficient manner and prepare detailed travel file accordingly</li> <li>Ensure approval forms are prepared for the General Manager for signature and approval of the Vice President, Operations, e.g. leave application forms, travel approval forms, expense claims reports, etc.</li> <li>Maintain systematic up-to-date filing and tracing systems</li> <li>Maintain and update Executive Committee and Department Heads’ personal files kept in the General Manager’s office</li> <li>Maintain and update Executive Committee and Department Heads’ leave record</li> <li>Maintain and update ‘Manager-On-Duty’ schedule</li> <li>Prepare monthly financial data reports</li> <li>Maintain confidentiality of sensitive matters/issues</li> <li>Manage and upkeep the functionality and cleanliness of the office</li> <li>Ensure adequate stock of office stationery</li> <li>Maintain a high level of professionalism and project a positive image of the organization.</li> </ul> <h4>Other responsibilities</h4> <ul> <li>Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features</li> <li>Be fully conversant with hotel fire & life safety/emergency procedures</li> <li>Attend all briefings, meetings and trainings as assigned by management</li> <li>Maintain a high standard of personal appearance and hygiene at all times</li> <li>Perform other reasonable duties assigned by the management</li> </ul> <h4>Qualifications</h4> <h4>Knowledge and experience</h4> <ul> <li>Diploma education</li> <li>Minimum 8 years of secretarial experience with at least 5 years serving the senior management level</li> <li>Excellent reading, writing and oral proficiency in English language</li> <li>Good working knowledge of MS Excel, Word, & PowerPoint</li> </ul> <h4>Competencies</h4> <ul> <li>Good communication and customer contact skills</li> <li>Service oriented with an eye for details</li> <li>Ability to work effectively and contribute in a team</li> <li>Self-motivated and energetic</li> <li>Well-presented and professionally groomed at all times</li> </ul> <h4>Additional information</h4> <ul> <li>At least 2 years of experience in the same position in five-star hotels and international hotel chains</li> <li>Must have spent at least 3 years in the same job in an international hotel chain</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p> <p>A beautiful beach, delicious food with top-quality service, restaurants with luxurious buffets, pools, Rixy Club exclusively for children, and live entertainment all await your ultimate holiday experience.</p> <p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh, and 9 km from Sharm El-Sheikh.</p> <h4>Job description</h4> <p>Set up, operate, and maintain all audio, lighting, and visual equipment across resort outlets (theatre, beach, pool, lounges, and event venues) for daily activities, evening shows, and special events.<br> Collaborate closely with the entertainment team to deliver seamless shows, performances, and guest experiences for themed nights, gala dinners, and large-scale productions.<br> Conduct sound checks and lighting tests prior to all events to ensure optimal performance quality.<br> Provide technical support for DJs, live performers, and external entertainers as required.<br> Adjust lighting effects and sound levels in real-time based on show flow, audience engagement, and management direction.<br> Coordinate with DJs, animators, performers, and event hosts to ensure smooth execution of entertainment programs.<br> Follow safety standards and operational procedures when handling technical equipment.<br> Respond to guest music or technical requests when appropriate and aligned with resort policies.<br> Work closely with the entertainment manager in planning and executing events and technical requirements.</p> <h4>Qualifications</h4> <ul> <li>Presentable, professional, and guest-oriented personality with a passion for delivering exceptional experiences</li> <li>Strong technical understanding of audio, lighting, and AV systems (mixers, speakers, lighting consoles, microphones, etc.)</li> <li>Excellent attention to detail with strong troubleshooting and problem-solving skills</li> <li>Proficient in basic computer systems; knowledge of sound/lighting software is an advantage</li> <li>Ability to handle guest inquiries and requests efficiently and professionally</li> <li>Good organizational and multitasking abilities in a fast-paced entertainment environment</li> <li>Positive attitude with high responsibility, reliability, and adaptability</li> <li>Ability to work flexible shifts, including evenings, weekends, and public holidays</li> <li>Fluency in English; additional languages are a strong advantage</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p> <p>A beautiful beach, delicious food with top-quality service, restaurants with luxurious buffets, pools, Rixy Club exclusively for children, and live entertainment all await your ultimate holiday experience.</p> <p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh, and 9 km from Sharm El-Sheikh.</p> <h4>Job description</h4> <p>The Kids Club Animator is responsible for creating a fun, safe, and engaging environment for children. The role involves planning and leading age-appropriate activities, entertaining children through games and creative programs, and ensuring their well-being at all times.</p> <ul> <li>Plan, organize, and lead daily activities such as games, sports, arts & crafts, music, and mini-shows</li> <li>Entertain and supervise children in the Kids Club and outdoor areas</li> <li>Ensure the safety, security, and happiness of all children at all times</li> <li>Encourage participation and create a friendly, inclusive atmosphere</li> <li>Prepare and set up activity areas and materials</li> <li>Maintain cleanliness and organization of the Kids Club</li> <li>Communicate effectively with parents about children’s activities and behavior</li> <li>Follow hotel/resort policies, safety procedures, and child protection guidelines</li> <li>Assist with special events, theme days, and mini-discos</li> <li>Work closely with the animation/entertainment team</li> </ul> <h4>Qualifications</h4> <ul> <li>Experience working with children (kids club, childcare, education, or animation)</li> <li>Energetic, creative, and enthusiastic personality</li> <li>Strong communication and interpersonal skills</li> <li>Ability to engage children of different ages (typically 4–12 years)</li> <li>Responsible, patient, and caring attitude</li> <li>Basic knowledge of child safety and first aid (preferred)</li> <li>Ability to work flexible hours, including weekends and holidays</li> <li>Fluency in English; additional languages are an advantage</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p> <p>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.</p> <p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh.</p> <h4>Job description</h4> <ul> <li>Identify training requirements for Food Safety System and support planning, realize trainings.</li> <li>Support process owners in order to identify and prepare required documents and quality records within Food Safety System requirements.</li> <li>Monitor efficiency of Food Safety System documents within implementation and report to his/her department.</li> <li>Within Food Safety System provide that: <ul> <li>Lead periodic control, monitoring and validation processes according to related plan and procedures.</li> <li>Lead monitoring and related control processes in order to lead the system in every point which affects food safety such as receiving area for foods and beverages, transportation, stores, preparation areas, buffets etc.</li> <li>Routine control process of issues regarding all cleaning, personal hygiene, personnel opportunities etc.</li> <li>Take samples from foods, drinking water, potable water, surfaces which are touching with foods, personnel hands, raw materials for microbiological and/or in case of necessary other laboratory analysis. Comment on analysis results appropriately.</li> <li>Routine check of personnel hands and surfaces which touch foods with practical swabs.</li> <li>Realize following representative samples from kitchens.</li> <li>Give trainings to spot and grouped personnel.</li> <li>Follow legal regulations and standards related with Food Safety System.</li> <li>Check nonconforming products which appear within Food Safety System and report.</li> <li>Lead continuance of process in case of any emergency case, recall etc. within related procedures, follow, monitor the results, comment and report, and monitor efficiency of planned actions. Interfere to the process in case of necessary situations.</li> </ul> </li> <li>Meet guests directly in case of any necessary guest complaint related to Food Safety.</li> <li>Check the compatibility between Standards of Tour Operations Federation and current Food Safety Management System; provide taking necessary actions and information flow between each process owner.</li> <li>Help lead relationships with auditors who are coming from tour operators or during external food safety audits.</li> <li>Be available at the facility during the audits which are realized by tour operators.</li> <li>Follow the actions which should be taken for audit results of external Food Safety System audits and Tour Operators.</li> <li>Assess recommendations and inform the staff about Food Safety Management System. Study with the department managers in order to improve the system and give necessary required information, make suggestions to establish substructure of the system, assist for continuous improvement of the system.</li> <li>Support to make ready reports and statistical data related to Food Safety.</li> <li>Implement the duties which are given by manager.</li> <li>Refer to Quality Manager for leading all works, work together by getting across and provide fully and effective information flows to the group of quality system management.</li> <li>Report diagnosis after finalizing works and analysis by making into statistical data to related departments and Quality Manager.</li> <li>Work with the facility doctor in coordination. Provide necessary actions by monitoring sickness of facility guests which is coming from foods.</li> <li>Attend seminars, make searches in order to increase his/her knowledge and experience. Improve continuously. Follow occupational publications and trends.</li> <li>Work and work with someone in order to improve facility image, stuck in guests’ mind and provide guest satisfaction and faith.</li> <li>Responsible to Quality Manager.</li> <li>Responsible for working all kitchens and stewarding department in accordance with hygiene rules.</li> <li>Cooperate with all chefs of kitchen and stewarding departments.</li> <li>Support his/her manager by making manager’s works easy and providing continuous improvement.</li> <li>Look after all operational equipment and materials and care.</li> <li>Provide appearance of uniforms, daily hygiene and personal hygiene according to standards all the time.</li> <li>Move according to hygiene rules; follow technical problems and cleanings in responsible areas.</li> <li>Have all information about hotel services and qualities such as areas, activities etc.</li> <li>Inform department manager in case of any accident, problem, and suspicious situation.</li> <li>Predict that all activities and to be purchased all equipment and belongings may create disease for the environment, join all activities which are organized to protect biological diversity and share the responsibilities, share the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. Provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li> <li>Implement necessary warnings and departmental trainings in order to save energy inside the facility. Carry on implementing decisions which were taken for saving energy. Predict effects of environment and efficiency of energy on purchased equipment.</li> <li>Implement responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staff.</li> <li>Provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling and reducing chemical dirtiness.</li> <li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li> </ul> <h4>Qualifications</h4> <ul> <li>Education: 4-year bachelor's degree from veterinary or equal faculty.</li> <li>Experience: At least 2 years of work experience.</li> <li>Foreign language: Sufficient level of English to communicate effectively with guests and employees.</li> <li>Courses and training: Have theoretical training or experience in rules and legislation within job.</li> <li>Computer literacy: MS Office applications.</li> <li>Skills: Good representation, good communication skills, ability to create systems, interrogative, leadership, problem-solving in times of crisis, excess stress and complex issues, analytical, good interpersonal skills, ability to establish open communication, delegation, problem-solving.</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Portaluna, a Morgans Originals Hotel</p> <p>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.</p> <p>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <ul> <li>Continuously monitor security camera feeds, alarm systems, and other surveillance equipment to detect suspicious activity or security breaches throughout the hotel.</li> <li>Respond to security incidents promptly, including disturbances, trespassing, theft, or emergencies. Coordinate with on-site security associates and external authorities when necessary.</li> <li>Act as a communication hub for security personnel, management, and emergency services, ensuring the timely and accurate transmission of information during security incidents or emergencies.</li> <li>Monitor and control access to restricted areas of the hotel, including staff-only areas, through keycard systems, biometric systems, or manual logging of authorized personnel.</li> <li>Be prepared to take immediate action during emergency situations, including evacuations, fire alarms, medical emergencies, or natural disasters. Ensure emergency procedures are followed, and the situation is managed effectively.</li> <li>Oversee the functioning of alarm systems and respond to triggered alarms (e.g., fire alarms, intrusion alarms, panic buttons). Ensure the security systems are functioning properly and troubleshoot any malfunctions.</li> <li>Maintain accurate logs of all incidents, security breaches, system malfunctions, and any actions taken. Prepare daily reports summarizing security activity and incidents for review by management.</li> <li>Provide assistance in ensuring guest and associate safety by reporting any unusual activity or potential threats. Offer guidance and instructions to guests or associates during emergencies.</li> <li>Ensure the hotel adheres to all security and safety regulations, including local laws, industry standards, and hotel-specific protocols.</li> <li>Assist in training new security control room operators and other hotel associates on security procedures, emergency protocols, and the use of security equipment.</li> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> </ul> <h4>Qualifications</h4> <h4>Experience, certificates, education</h4> <ul> <li>Previous experience in security or control room operations is preferred.</li> <li>Proficiency in operating CCTV and other security systems is required.</li> <li>Strong verbal and written communication skills, with the ability to coordinate effectively with team members and external agencies.</li> <li>Ability to stay alert and active during long shifts and respond quickly to emergencies.</li> <li>Strong attention to detail and the ability to notice discrepancies in surveillance footage or reports.</li> <li>Ability to make quick decisions and stay calm in high-pressure situations.</li> <li>The role may involve working in rotating shifts, including nights, weekends, and holidays.</li> <li>The operator will be stationed in a security control room, closely monitoring systems and responding to incidents.</li> </ul> <h4>Additional information</h4> <h4>What awaits you...</h4> <ul> <li>The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.</li> <li>The ability to challenge the norm and work in an environment that is both creative and rewarding.</li> <li>Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.</li> <li>A competitive package and plenty of development opportunities.</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Portaluna, a Morgans Originals hotel</p> <p>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know – connecting people to the city, the culture and the moment.</p> <p>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <ul> <li>Actively monitor security cameras and conduct regular patrols to ensure the safety of the premises, identifying potential risks and responding appropriately.</li> <li>Ensure the safety of all guests and associates by enforcing policies, responding to security-related incidents, and offering assistance as needed.</li> <li>Monitor and control the entry and exit points of the hotel, verifying guest and associate credentials, and ensuring only authorized individuals access restricted areas.</li> <li>Respond quickly to security breaches, emergencies, or disturbances, including providing first aid if needed, and reporting incidents to management.</li> <li>Be prepared to take immediate action in the event of fire alarms, medical emergencies, or security breaches, coordinating with emergency services when necessary.</li> <li>Maintain accurate records of security-related incidents, including reports on access control, patrols, guest interactions, and any incidents.</li> <li>Provide a visible, approachable, and courteous presence to guests and associates, assisting with inquiries while maintaining the highest level of professionalism and discretion.</li> <li>Work closely with hotel management and other departments (housekeeping, front desk, etc.) to ensure guest safety and satisfaction.</li> <li>Ensure all security protocols and resort policies are followed, including checking for compliance with safety standards and regulations.</li> <li>Stay updated with security training, including fire safety, emergency response procedures, and hotel-specific security protocols.</li> <li>Maintain a high level of confidentiality regarding guest and associate information and any sensitive hotel operations.</li> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> </ul> <h4>Abilities / key competencies / skills</h4> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p> <h4>Leading myself</h4> <ul> <li>Positive orientation</li> <li>Operational decision making</li> <li>Self-development & management</li> </ul> <h4>Leading others</h4> <ul> <li>Developing an empowered team</li> <li>Leading an engaged and diverse team</li> <li>Communication</li> </ul> <h4>Leading the business</h4> <ul> <li>Advocating guest passion</li> <li>Business planning and analysis</li> <li>Business improvement and change</li> </ul> <h4>Additional information</h4> <p><strong>What awaits you...</strong></p> <ul> <li>The opportunity to join an international, innovative, and fast-growing group, committed not only to building new hotels, but to creating a global brand.</li> <li>The ability to challenge the norm and work in an environment that is both creative and rewarding.</li> <li>Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.</li> <li>A competitive package and plenty of development opportunities.</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p><strong>Duties & responsibilities include:</strong></p> <ul> <li>Maintaining and upgrading sanitation and hygiene standards: Ensuring that all food provided to guests and staff is free from contamination and that work environments meet required hygiene standards.</li> <li>Managing HACCP food safety system: Consolidating food safety data, handling customer complaints, and communicating relevant information to management and Heads of Departments (HODs).</li> <li>Implementing self-audit procedures: Leading and conducting bi-monthly self-audits in accordance with HACCP standards to ensure best practices are followed.</li> <li>Implementing best hygiene practices: Taking responsibility for implementing best practices in hygiene and taking corrective actions where necessary. This includes providing training and guidance to the team.</li> <li>Maintaining hygiene standards: Proposing and ensuring adherence to minimum hygiene requirements in workspaces, storage areas, receiving areas, and waste disposal areas.</li> <li>Record maintenance: Efficiently maintaining records related to the hotel's sanitation and hygiene efforts and programs.</li> <li>Coordination and support: Coordinating with department heads and providing necessary support on hygiene-related issues across the organization.</li> <li>Implementing corrective actions: Assisting in the implementation of corrective actions and ensuring verification and closure of findings related to inspections, audits, and microbiological sampling results.</li> <li>Training: Conducting training sessions for food handlers in collaboration with departmental heads or process owners to enhance the overall competence of food handlers.</li> </ul> <h4>Qualifications</h4> <ul> <li>Bachelor of Food Science or related studies</li> <li>Minimum 3–5 years of experience in food safety and hygiene within the hospitality or restaurant industry in the UAE</li> <li>Strong knowledge of HACCP, food safety regulations, municipality requirements, and related documentation</li> <li>HACCP & Food Safety Certifications</li> <li>Strong knowledge of hygiene standards and regulations with the ability to conduct training and audits.</li> <li>Able to communicate effectively with all levels of team members</li> <li>Comprehensive knowledge of kitchen hygiene practices and occupational health and safety standards</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br> Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p><strong>Host/Hostess</strong><br> You are the beginning of an exceptional guest/customer experience. As Host/Hostess, you will make our guests feel welcome from the moment they arrive!</p> <h4>What’s in it for you:</h4> <ul> <li>Benefit card for collaborators offering discounted rates at Accor worldwide</li> <li>Learning programs through our Academies</li> <li>Opportunity to develop your talent and grow within your hotel and globally</li> <li>Ability to make a difference in the local community through our Corporate Social Responsibility activities, such as Planet 21</li> </ul> <h4>What you will do:</h4> <ul> <li>Consistently offer a professional and warm greeting, and provide engaging service</li> <li>Assist guests regarding food and beverage menu items in an informative and helpful manner</li> <li>Follow all safety and hygiene policies when handling food and beverages</li> </ul> <h4>Qualifications</h4> <p>Your experience and skills include:</p> <ul> <li>Ability to focus attention on guests’ needs, remaining calm and courteous at all times</li> <li>Strong interpersonal and problem-solving skills</li> <li>Ability to work well under pressure in a fast-paced environment</li> <li>Ability to work cohesively and collaboratively as part of a team</li> </ul> <h4>Additional information</h4> <p><strong>Your team and work environment:</strong><br> The team and hotel environment reflect a culture of inclusivity and collaboration, fostering a positive and supportive workplace.</p> <p><strong>Note:</strong> This description may be subject to changes including local situations, legislation, and official work documentation.</p> <h4>Our commitment to diversity & inclusion</h4> <p>We are an inclusive company and our ambition is to attract, recruit, and promote diverse talents.</p></p><p></p>

<p><h4>Company description</h4> <p>The Novotel 5 stars resort located directly on the Red Sea with a beach area of 646m; 268 rooms including 4 suites and 80 family rooms; 5 outlets and spa, offers a wonderful experience that can cater perfectly for all tastes.</p> <br> <h4>Job description</h4> <p>We are seeking a professional and empathetic Assistant Guest Relations Manager to join our hospitality team in Marsa Alam, Egypt. In this role, you will serve as a key point of contact for our guests, providing exceptional support and ensuring memorable experiences. As a bilingual professional fluent in German and French, you will bridge communication gaps and deliver personalized service to our diverse international clientele. This position combines guest relations expertise with administrative support, requiring someone who is organized, efficient, and genuinely passionate about guest satisfaction.</p> <br> <p><strong>Responsibilities:</strong></p> <ul> <li>Greet and welcome guests with warmth and professionalism, ensuring a positive first impression</li> <li>Address guest inquiries, concerns, and requests in German and French, providing timely and effective solutions</li> <li>Coordinate with various departments to fulfill guest requests and resolve issues promptly</li> <li>Maintain detailed guest records and documentation using property management systems</li> <li>Assist in organizing guest activities, excursions, and special events</li> <li>Provide cultural orientation and local information to international guests</li> <li>Handle guest complaints with empathy and professionalism, working toward satisfactory resolutions</li> <li>Support the Guest Relations Manager with administrative tasks, scheduling, and correspondence</li> <li>Ensure compliance with company policies and hospitality standards</li> <li>Contribute to a welcoming environment that encourages guest loyalty and positive reviews</li> <li>Perform other duties as assigned to support overall guest satisfaction objectives</li> </ul> <br> <p><strong>Qualifications:</strong></p> <ul> <li>Fluent proficiency in German and French (written and verbal); English proficiency required</li> <li>Proven experience in guest relations, customer service, or hospitality industry</li> <li>Excellent interpersonal and communication skills</li> <li>Strong organizational and time management abilities</li> <li>Problem-solving mindset with the ability to handle challenging situations calmly</li> <li>Cultural awareness and sensitivity to diverse guest backgrounds</li> <li>Proficiency with guest management systems and Microsoft Office applications</li> <li>Ability to multitask and work efficiently in a fast-paced environment</li> <li>Professional demeanor with a friendly and empathetic approach</li> <li>Flexibility to work varied shifts, including weekends and holidays as required</li> <li>Preferred: Previous experience in a resort or hotel setting</li> <li>Preferred: Experience with multilingual guest services</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Portaluna, a Morgans Originals Hotel</p> <p>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.</p> <p>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <p><strong>Pastry and bakery production:</strong></p> <ul> <li>Oversee the preparation and production of all pastry items, including cakes, cookies, pastries, bread, and other baked goods.</li> <li>Ensure all recipes are followed precisely and items are produced to the highest standards in terms of taste, texture, and appearance.</li> <li>Create and innovate new desserts, pastries, and bakery items in line with seasonal or special event menus.</li> <li>Maintain consistency in quality and presentation of all baked goods.</li> <li>Prepare items in bulk when necessary, such as for events or special orders.</li> </ul> <p><strong>Section management:</strong></p> <ul> <li>Organize and manage the pastry section of the kitchen, ensuring all equipment, ingredients, and tools are in good working order and ready for use.</li> <li>Oversee the stock levels of ingredients used in pastry production, ensuring timely orders to avoid shortages.</li> <li>Supervise the preparation of garnishes and decorations to complement the presentation of desserts.</li> <li>Ensure that food safety standards and health regulations are strictly followed in the pastry section.</li> </ul> <p><strong>Creativity and innovation:</strong></p> <ul> <li>Stay updated with trends in pastry and baking, incorporating new ideas and techniques into the menu when appropriate.</li> <li>Work with the culinary team to develop creative and seasonal dessert menus that reflect the restaurant's concept and customer preferences.</li> <li>Contribute ideas for themed events or special occasions that require custom pastry and bakery products.</li> </ul> <p><strong>Team leadership and training:</strong></p> <ul> <li>Supervise, train, and motivate junior pastry chefs or assistants within your section, ensuring they are skilled and knowledgeable in pastry techniques.</li> <li>Provide constructive feedback and ensure team members adhere to the kitchen’s standards of hygiene, safety, and efficiency.</li> <li>Train junior associates in the proper preparation, decoration, and presentation of baked goods and desserts.</li> </ul> <p><strong>Quality control:</strong></p> <ul> <li>Regularly check the quality of the pastries, desserts, and baked goods before they leave the kitchen.</li> <li>Ensure that each dish is visually appealing and meets the standards expected by the establishment.</li> <li>Review and adjust recipes as needed to maintain the best quality, flavor, and consistency.</li> </ul> <p><strong>Health & safety compliance:</strong></p> <ul> <li>Ensure that all work surfaces, equipment, and kitchen areas are kept clean and sanitized at all times.</li> <li>Follow proper food handling, storage, and sanitation procedures to prevent contamination.</li> <li>Ensure the pastry section adheres to all food safety, hygiene, and health regulations, including allergen management.</li> </ul> <p><strong>Inventory and supply management:</strong></p> <ul> <li>Manage inventory for the pastry section, ensuring that all necessary ingredients and supplies are ordered in advance and stored properly.</li> <li>Work with the kitchen manager or purchasing team to order supplies and keep track of stock levels.</li> <li>Assist with inventory counts and monitor ingredient usage to minimize waste.</li> </ul> <p><strong>Collaboration:</strong></p> <ul> <li>Work closely with other kitchen departments and service team, to ensure smooth operations and coordination during service.</li> <li>Communicate effectively with the front-of-house team to ensure that orders for desserts and pastries are delivered on time.</li> <li>Participate in menu planning and recipe development, contributing ideas for new pastry items or modifications to existing ones.</li> </ul> <p><strong>Equipment maintenance:</strong></p> <ul> <li>Ensure that all pastry-specific equipment is properly maintained and used correctly.</li> <li>Report any damaged or faulty equipment to the appropriate person for repair or replacement.</li> <li>Keep track of equipment usage and report when items need to be replaced or repaired.</li> </ul> <p><strong>Record keeping and reporting:</strong></p> <ul> <li>Keep accurate records of recipes, production levels, and food safety logs for the pastry section.</li> <li>Report any issues related to supplies or kitchen operations to the Sous Chef or Executive Chef.</li> <li>Assist with budgeting and cost control in the pastry section to ensure profitability.</li> </ul> <p><strong>Additional responsibilities:</strong></p> <ul> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> </ul> <h4>Qualifications</h4> <p><strong>Abilities / key competencies / skills</strong></p> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p> <p><strong>Leading myself</strong></p> <ul> <li>Positive orientation</li> <li>Operational decision making</li> <li>Self-development & management</li> </ul> <p><strong>Leading others</strong></p> <ul> <li>Developing an empowered team</li> <li>Leading an engaged and diverse team</li> <li>Communication</li> </ul> <p><strong>Leading the business</strong></p> <ul> <li>Advocating guest passion</li> <li>Business planning and analysis</li> <li>Business improvement and change</li> </ul> <p><strong>Experience / certificates / education</strong></p> <ul> <li>Experience: Minimum of 2 years of pastry / bakery experience in supervisory culinary role, preferably in a high-end restaurant or a luxury hospitality environment.</li> <li>Education: Culinary degree / diploma or equivalent professional training from a reputable culinary school preferred.</li> <li>In-depth knowledge of baking techniques, pastry decoration, and dessert preparation.</li> <li>Creative flair for developing and presenting new pastry items and desserts.</li> <li>Strong leadership skills to supervise and train junior pastry associates.</li> <li>Knowledge of health and safety standards, including food hygiene regulations.</li> <li>Ability to work under pressure in a fast-paced kitchen environment.</li> <li>Strong attention to detail, particularly in presentation and quality control.</li> <li>Willingness to work flexible hours, including nights, weekends, and holidays.</li> </ul> <p><strong>Physical requirements</strong></p> <ul> <li>Ability to stand for long periods, often in a fast-paced, hot kitchen environment.</li> <li>Ability to lift and carry heavy items, such as large batches of dough, baking sheets, or trays.</li> <li>Good manual dexterity to handle delicate pastry work and intricate decorations.</li> <li>Ability to work early mornings or late nights, as baking often requires shifts outside regular hours.</li> </ul> <h4>Additional information</h4> <p><strong>What awaits you...</strong></p> <ul> <li>The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.</li> <li>The ability to challenge the norm and work in an environment that is both creative and rewarding.</li> <li>Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.</li> <li>A competitive package and plenty of development opportunities.</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Portaluna, a Morgans Originals Hotel</p> <p>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.</p> <p>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <ul> <li>Greet guests warmly and professionally as they arrive, making them feel welcomed and valued.</li> <li>Manage guest reservations, ensuring that all seating arrangements align with the restaurant’s flow and capacity.</li> <li>Escort guests to their assigned tables, ensuring they are seated promptly and comfortably.</li> <li>Address any special requests from guests, such as seating preferences or accessibility needs, and accommodate them to the best of your ability.</li> <li>Coordinate reservations using the restaurant’s reservation system, ensuring accuracy in the number of guests, dining times, and any special requests.</li> <li>Manage waitlists effectively during peak hours, ensuring that guests are informed about wait times and keeping them updated if delays occur.</li> <li>Ensure that every guest receives top-tier service by addressing any concerns or issues quickly and efficiently.</li> <li>Proactively check with guests to confirm they are satisfied with their seating and dining experience.</li> <li>Assist in any special celebrations, such as birthdays, anniversaries, or other special occasions, by offering appropriate greetings or services.</li> <li>Stay informed about the restaurant’s menu, including special dishes, daily specials, and any unique offerings, to provide guests with accurate information and recommendations.</li> <li>Work closely with the service team to relay customer feedback and ensure the service meets the restaurant's standards.</li> <li>Maintain the flow of seating arrangements, balancing the restaurant’s dining capacity and ensuring that the guests are seated efficiently without compromising service quality.</li> <li>Monitor the dining area to ensure tables are cleared and reset promptly for new guests.</li> <li>Communicate effectively with the kitchen, bar, and service team to ensure smooth operations and seating arrangements are carried out as planned.</li> <li>Keep the front entrance and lobby area clean, organized, and inviting.</li> <li>Ensure that any waiting areas are comfortable, with appropriate seating and the availability of water or other refreshments, if applicable.</li> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> </ul> <h4>Qualifications</h4> <h4>Abilities / key competencies / skills</h4> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p> <p><strong>Leading myself</strong></p> <ul> <li>Positive orientation</li> <li>Operational decision making</li> <li>Self-development & management</li> </ul> <p><strong>Leading others</strong></p> <ul> <li>Developing an empowered team</li> <li>Leading an engaged and diverse team</li> <li>Communication</li> </ul> <p><strong>Leading the business</strong></p> <ul> <li>Advocating guest passion</li> <li>Business planning and analysis</li> <li>Business improvement and change</li> </ul> <h4>Experience / certificates / education</h4> <ul> <li>Previous experience in a restaurant or hospitality role is preferred, especially in a fine-dining or specialty restaurant environment.</li> <li>Excellent customer service and communication skills, with the ability to interact with guests in a friendly and professional manner.</li> <li>Strong organizational and multitasking abilities, with the ability to manage reservations and handle guest inquiries efficiently.</li> <li>Basic knowledge of the restaurant’s menu and offerings, with the ability to assist guests with menu questions.</li> <li>Ability to remain calm under pressure during busy periods, maintaining a welcoming atmosphere.</li> <li>Professional appearance and demeanour, in line with the restaurant’s standards.</li> <li>Proficiency in reservation software or willingness to learn.</li> </ul> <h4>Additional information</h4> <p><strong>What awaits you...</strong></p> <ul> <li>The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.</li> <li>The ability to challenge the norm and work in an environment that is both creative and rewarding.</li> <li>Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.</li> <li>A competitive package and plenty of development opportunities.</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Portaluna, a Morgans Originals Hotel</p> <p>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.</p> <p>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <p><strong>Sales strategy & business development:</strong></p> <ul> <li>Develop and implement comprehensive sales strategies to drive revenue across the hotel.</li> <li>Identify and pursue new business opportunities, focusing on corporate, group, and leisure segments.</li> <li>Maintain and strengthen relationships with key clients to ensure repeat business and satisfaction.</li> </ul> <p><strong>Account management:</strong></p> <ul> <li>Serve as the primary point of contact for major accounts, ensuring their needs are met and expectations exceeded.</li> <li>Negotiate and manage contracts, ensuring favorable terms for the hotel while meeting client requirements.</li> <li>Monitor account performance, providing regular reports and insights to senior management.</li> </ul> <p><strong>Collaboration & coordination:</strong></p> <ul> <li>Work closely with the marketing team to develop promotional materials and campaigns tailored to target markets.</li> <li>Coordinate with the revenue management team to optimize pricing strategies and availability.</li> <li>Collaborate with operational departments to ensure seamless service delivery for clients.</li> </ul> <p><strong>Financial management:</strong></p> <ul> <li>Develop and manage departmental budgets, ensuring financial targets are met.</li> <li>Analyze financial data to inform business decisions and identify areas for improvement.</li> <li>Ensure timely and accurate billing and collection processes for accounts.</li> </ul> <p><strong>Additional responsibilities:</strong></p> <ul> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> </ul> <h4>Qualifications</h4> <p><strong>Abilities, key competencies and skills</strong></p> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p> <ul> <li>Leading myself</li> <li>Positive orientation</li> <li>Operational decision making</li> <li>Self-development & management</li> <li>Leading others</li> <li>Developing an empowered team</li> <li>Leading an engaged and diverse team</li> <li>Communication</li> <li>Leading the business</li> <li>Advocating guest passion</li> <li>Business planning and analysis</li> <li>Business improvement and change</li> </ul> <p><strong>Experience, certificates and education</strong></p> <ul> <li>Experience: At least 3–5 years of experience in revenue management or related roles in the hospitality industry, ideally in a luxury hotel setting.</li> <li>Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.</li> </ul> <p><strong>Skills & attributes:</strong></p> <ul> <li>Strong knowledge of revenue management principles, including forecasting, pricing strategies, and market segmentation.</li> <li>Experience with revenue management software (e.g., IDeaS, Revinate, RMS), and proficiency in using Excel for data analysis and reporting.</li> <li>Solid understanding of hotel distribution channels, GDS systems, OTAs, and direct booking platforms.</li> <li>Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.</li> <li>Excellent communication and interpersonal skills to collaborate effectively with other departments and external partners.</li> <li>Knowledge of the Dubai hospitality market and trends would be an advantage.</li> </ul> <h4>Additional information</h4> <p><strong>What awaits you...</strong></p> <ul> <li>The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.</li> <li>The ability to challenge the norm and work in an environment that is both creative and rewarding.</li> <li>Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.</li> <li>A competitive package and plenty of development opportunities.</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Portaluna, a Morgans Originals Hotel</p> <p>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know – connecting people to the city, the culture and the moment.</p> <p>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <strong>Operational management:</strong><br> <ul> <li>Oversee the in-room dining operations, including taking orders, preparing and delivering food, and ensuring accuracy and efficiency in the execution of service. Monitor the flow of orders from the kitchen to guest rooms, ensuring a smooth and streamlined process and seamless coordination between front-of-house and back-of-house teams.</li> <li>Ensure timely and high-quality delivery of in-room dining orders, with attention to detail in food presentation and guest requests.</li> <li>Ensure smooth coordination between kitchen and service teams to guarantee guest satisfaction.</li> <li>Maintain a thorough understanding of the menu offerings, including specials and promotions, ensuring all team members are knowledgeable.</li> </ul> <strong>Team leadership:</strong><br> <ul> <li>Lead, mentor, and train the in-room dining team, ensuring they adhere to service standards and operational procedures.</li> <li>Foster a collaborative and positive team environment, providing guidance and support to staff while maintaining high levels of performance.</li> <li>Conduct regular team meetings and training sessions to improve operational efficiency, service quality, and guest satisfaction.</li> <li>Set performance expectations, provide coaching and support, and recognize team achievements.</li> </ul> <strong>Guest experience & satisfaction:</strong><br> <ul> <li>Ensure exceptional guest experiences by delivering a personalized service with attention to detail in the in-room dining experience.</li> <li>Build and maintain strong relationships with repeat guests and VIPs, understanding their preferences and needs, and ensuring a personalized experience.</li> <li>Address any guest concerns or complaints regarding in-room dining promptly and professionally, working to resolve issues and ensure satisfaction.</li> <li>Proactively anticipate guest preferences and needs, offering customized service and menu suggestions to enhance their stay.</li> <li>Monitor guest feedback and consistently work towards improving the overall guest experience.</li> </ul> <strong>Revenue generation & upselling:</strong><br> <ul> <li>Collaborate with the F&B Operations Manager and F&B Director to develop pricing strategies for the in-room dining menu, ensuring profitability while maintaining competitive rates.</li> <li>Promote upselling and cross-selling of premium items, wines, and specialty services to enhance guest experience and increase revenue.</li> <li>Monitor sales and financial performance, identifying opportunities to improve revenue and control costs through efficient operations.</li> </ul> <strong>Inventory & stock control:</strong><br> <ul> <li>Oversee inventory control for in-room dining supplies, ensuring stock levels are maintained and orders are placed in a timely manner.</li> <li>Ensure the proper storage and handling of food and beverage items, as well as any other items used for room service.</li> <li>Monitor stock rotation and waste management, ensuring that supplies are fresh and utilized efficiently.</li> </ul> <strong>Staffing & scheduling:</strong><br> <ul> <li>Create and manage the staff schedule, ensuring proper coverage for peak times while maintaining efficient operations during off-peak hours.</li> <li>Oversee recruitment and onboarding of new staff, ensuring they meet the in-room dining's service standards.</li> <li>Provide continuous feedback to the team, conduct performance appraisals, and ensure training needs are met.</li> <li>Monitor performance and provide feedback to ensure high levels of customer satisfaction and adherence to operational standards.</li> <li>Support the development of team members, creating opportunities for growth and promoting internal talent.</li> </ul> <strong>Menu planning & quality control:</strong><br> <ul> <li>Collaborate with the Executive Chef, F&B Operations Manager, and F&B Director to review and update the in-room dining menu to reflect current trends, seasonal ingredients, and guest preferences.</li> <li>Ensure the quality and presentation of food and beverages meet the hotel’s high standards before being sent to the guest room.</li> <li>Maintain strict hygiene and food safety standards within the in-room dining service.</li> <li>Maintain strong communication with the kitchen team to guarantee timely food delivery and address any operational challenges.</li> </ul> <strong>Health, safety & compliance:</strong><br> <ul> <li>Ensure that all health, safety, and hygiene regulations are followed in the in-room dining department.</li> <li>Ensure all team members are trained in food safety and hygiene practices, and adhere to local and company standards.</li> <li>Monitor the cleanliness of all in-room dining equipment, staff uniforms, and work areas.</li> <li>Conduct regular checks to ensure compliance with local regulations, including food safety, fire safety, and employee health protocols.</li> </ul> <strong>Collaboration with other departments:</strong><br> <ul> <li>Work closely with other F&B outlets, housekeeping, and front desk to ensure seamless communication and coordination for smooth delivery of in-room dining services.</li> <li>Coordinate with housekeeping to ensure that any special guest requests are met, such as specific dietary requirements or preferences for room setups.</li> </ul> <strong>Administrative & reporting:</strong><br> <ul> <li>Prepare and submit weekly and monthly reports on operational performance, guest feedback, and financial results.</li> <li>Maintain records of guest preferences, complaints, and requests, using this data to improve services and meet guest needs.</li> <li>Maintain accurate records of inventory, sales, payroll, and employee attendance.</li> <li>Oversee the completion of daily reports and operational checklists, ensuring all tasks are performed in a timely and efficient manner.</li> </ul> <strong>Additional responsibilities:</strong><br> <ul> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> </ul> <h4>Qualifications</h4> <strong>Abilities / key competencies / skills</strong><br> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p> <strong>Leading myself</strong><br> <ul> <li>Positive orientation</li> <li>Operational decision making</li> <li>Self-development & management</li> </ul> <strong>Leading others</strong><br> <ul> <li>Developing an empowered team</li> <li>Leading an engaged and diverse team</li> <li>Communication</li> </ul> <strong>Leading the business</strong><br> <ul> <li>Advocating guest passion</li> <li>Business planning and analysis</li> <li>Business improvement and change</li> </ul> <strong>Experience / certificates / education</strong><br> <ul> <li>Experience: Minimum of 2-3 years in a supervisory / leadership role in in-room dining operations, preferably in a luxury hospitality environment. Experience in financial management, revenue optimization, and cost control.</li> <li>Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.</li> <li>Skills & attributes: <ul> <li>Strong leadership and people management skills.</li> <li>Excellent interpersonal and communication abilities.</li> <li>Attention to detail and strong organizational skills.</li> <li>Proven ability to manage multiple priorities and meet deadlines.</li> <li>Ability to handle confidential and sensitive information.</li> <li>Strong understanding of food and beverage trends, menu development, and service excellence.</li> <li>Proficiency in relevant software and MS Office Suite.</li> <li>Professional and well-presented at all times.</li> <li>Customer-centric approach with a passion for hospitality.</li> <li>Proactive problem-solver with a solutions-oriented mindset.</li> <li>Ability to work in a fast-paced, dynamic environment.</li> <li>Must be able to handle multiple tasks and adapt to changing priorities.</li> </ul> </li> <li>Language: <ul> <li>Excellent reading, writing and oral proficiency in English language.</li> <li>Ability to speak other languages and basic understanding of local languages will be an advantage.</li> </ul> </li> </ul> <h4>Additional information</h4> <p><strong>What awaits you...</strong></p> <ul> <li>The opportunity to join an international, innovative, and fast-growing group, committed not only to building new hotels, but to creating a global brand.</li> <li>The ability to challenge the norm and work in an environment that is both creative and rewarding.</li> <li>Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.</li> <li>A competitive package and plenty of development opportunities.</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p><strong>Reservations agent</strong></p> <p>You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience they come when they arrive!</p> <h4>What is in it for you:</h4> <ul> <li>Employee benefit card offering discounted rates in Accor worldwide</li> <li>Learning programs through our Academies</li> <li>Opportunity to develop your talent and grow within your property and across the world!</li> <li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li> </ul> <h4>What you will be doing:</h4> <ul> <li>Consistently offer exceptional, friendly and engaging service</li> <li>Ensure the best selection for the guest and ensure revenue is maximized through up-selling</li> <li>Recommend property facilities and assist guests with information and special requests</li> <li>Book room reservation requests, enter rooming lists, and update accurate information in the system</li> </ul> <h4>Qualifications</h4> <p><strong>Your experience and skills include:</strong></p> <ul> <li>Guest focused personality is essential</li> <li>Experience is an asset</li> <li>Prior experience working with Opera or a related system</li> <li>Strong interpersonal and problem solving abilities</li> <li>Fluency in English, additional languages are a plus</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Portaluna, a Morgans Originals hotel</p> <p>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know — connecting people to the city, the culture and the moment.</p> <p>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <h4>Creative leadership & menu innovation</h4> <p>Design and execute visually compelling, seasonal pastry menus across restaurants, lounges, in-room dining, banquets, and events.<br> Reflect each brand’s identity — wellness and artisanal simplicity for Banyan Tree, bold and expressive creations for Delano.<br> Introduce innovative techniques and presentation styles that elevate guest expectations and create memorable moments.</p> <h4>Operational & quality excellence</h4> <p>Oversee day-to-day pastry kitchen operations to ensure efficiency, consistency, and high standards of hygiene and safety.<br> Maintain compliance with HACCP and all local food safety regulations.<br> Optimize production to control waste while preserving premium quality.</p> <h4>Team development & culture</h4> <p>Recruit, mentor, and develop a high-performing pastry team, fostering a culture of learning, innovation, and collaboration.<br> Conduct regular training sessions to enhance technical skills and service orientation.<br> Build a strong team culture in alignment with the Heartist values and brand philosophies of Banyan Tree and Delano.<br> Provide ongoing coaching and development opportunities aligned with departmental goals.</p> <h4>Financial & inventory management</h4> <p>Manage budgets, control food and labor costs, and align with hotel financial objectives.<br> Oversee sourcing, purchasing, and stock management with a focus on quality and sustainability.<br> Support monthly forecasting and reporting with the Executive Chef and Finance team.</p> <h4>Guest engagement & brand collaboration</h4> <p>Actively engage with guests during key dining events and special occasions.<br> Collaborate with F&B and Marketing on PR initiatives, seasonal concepts, and social media content.<br> Represent the pastry vision of both brands internally and externally, contributing to their culinary reputation in the market.</p> <h4>Service excellence & quality</h4> <p>Champion a culture of culinary excellence and intuitive service. Lead and promote a culture of exceptional service and hospitality across the culinary team, ensuring that every guest experience exceeds expectations.<br> Implement service standards & training: Establish and enforce clear service standards, and create tailored training programs to ensure all team members consistently deliver high-quality service.<br> Guest feedback integration: Actively solicit, listen to, and respond to guest feedback, using insights to continuously refine culinary offerings, enhance service quality, and adapt to guest needs.</p> <h4>Training & development</h4> <p>Lead recruitment, training, and professional development for all kitchen staff, ensuring they possess the necessary skills to maintain operational excellence.<br> Promote continuous learning and development by introducing training programs focused on food quality, cooking techniques, and safety standards.<br> Encourage creativity, collaboration, and a positive work environment within the kitchen.<br> Promote career growth and professional development for team members, identifying training needs and providing opportunities for learning.</p> <h4>Sustainability</h4> <p>Champion sustainable practices within the culinary department by sourcing locally grown, organic ingredients, and reducing food waste.<br> Collaborate with the sustainability team to ensure all food-related operations align with Banyan Tree’s commitment to environmental responsibility.<br> Collaborate with suppliers to implement eco-friendly practices and green initiatives in all F&B operations.</p> <h4>Compliance & standards</h4> <p>Ensure adherence to all health, safety, and sanitation standards, as well as compliance with local regulations.<br> Maintain a safe working environment for all employees, including food safety protocols and hygiene standards.<br> Ensure all staff are properly trained in emergency procedures and health & safety protocols.</p> <h4>Qualifications</h4> <h4>Abilities / key competencies / skills</h4> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p> <ul> <li>Leading myself</li> <li>Positive orientation</li> <li>Operational decision making</li> <li>Self-development & management</li> <li>Leading others</li> <li>Developing an empowered team</li> <li>Leading an engaged and diverse team</li> <li>Communication</li> <li>Leading the business</li> <li>Advocating guest passion</li> <li>Business planning and analysis</li> <li>Business improvement and change</li> </ul> <h4>Experience / certificates / education</h4> <p><strong>Experience:</strong> Minimum 5–7 years of proven leadership in luxury pastry operations, ideally within five-star lifestyle or resort environments. Demonstrated success in leading high-performing pastry teams across multiple outlets and concepts. Deep experience in menu innovation, guest experience delivery, cost management, and pre-opening execution. Prior exposure to both wellness-led culinary philosophies (aligned with Banyan Tree) and fashion-forward, experiential dining (aligned with Delano) is a strong advantage.</p> <p><strong>Education:</strong> Degree in Culinary Arts, Hospitality Management, or a related discipline from an accredited institution. Certifications in advanced pastry techniques, chocolatier work, or luxury patisserie preferred. Additional qualifications in business administration, F&B management, or nutrition & sustainability are a plus.</p> <h4>Skills & attributes</h4> <ul> <li>Creative visionary: Passion for pastry artistry with the ability to design trend-driven menus that blend flavor, form, and storytelling.</li> <li>Strategic leadership: Skilled at building empowered, agile teams and leading through both stability and change.</li> <li>Guest-centric thinking: Sharp attention to detail with an unwavering commitment to exceptional guest experiences.</li> <li>Business acumen: Strong grasp of food costing, margin optimization, budgeting, and vendor management.</li> <li>Cultural fluency: Ability to interpret and respect local culinary traditions while delivering globally inspired pastry concepts.</li> <li>Operational dexterity: Effective at managing multiple kitchens and high-volume service with consistent excellence.</li> <li>Collaboration: Strong communication and interpersonal skills to work cross-functionally with Culinary, Marketing, and F&B teams.</li> <li>Sustainability mindset: Familiar with eco-conscious sourcing, waste reduction, and wellness-forward food philosophies.</li> <li>Adaptability & innovation: Comfortable navigating dual-brand environments, balancing creative freedom with operational structure.</li> <li>Technically skilled: Proficiency in kitchen management software, menu engineering tools, and standard productivity applications.</li> <li>Professional demeanor: High standard of personal presentation and conduct, serving as an ambassador of both brands.</li> </ul> <h4>Language</h4> <p>Excellent reading, writing and oral proficiency in English language.<br> Ability to speak other languages and basic understanding of local languages will be an advantage.</p> <h4>Additional information</h4> <p><strong>What awaits you...</strong></p> <ul> <li>The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.</li> <li>The ability to challenge the norm and work in an environment that is both creative and rewarding.</li> <li>Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.</li> <li>A competitive package and plenty of development opportunities.</li> </ul></p><p></p>