Company description

Portaluna, a Morgans Originals hotel

Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know – connecting people to the city, the culture and the moment.

This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.

Job description

Responsibilities

• Actively monitor security cameras and conduct regular patrols to ensure the safety of the premises, identifying potential risks and responding appropriately.
• Ensure the safety of all guests and associates by enforcing policies, responding to security-related incidents, and offering assistance as needed.
• Monitor and control the entry and exit points of the hotel, verifying guest and associate credentials, and ensuring only authorized individuals access restricted areas.
• Respond quickly to security breaches, emergencies, or disturbances, including providing first aid if needed, and reporting incidents to management.
• Be prepared to take immediate action in the event of fire alarms, medical emergencies, or security breaches, coordinating with emergency services when necessary.
• Maintain accurate records of security-related incidents, including reports on access control, patrols, guest interactions, and any incidents.
• Provide a visible, approachable, and courteous presence to guests and associates, assisting with inquiries while maintaining the highest level of professionalism and discretion.
• Work closely with hotel management and other departments (housekeeping, front desk, etc.) to ensure guest safety and satisfaction.
• Ensure all security protocols and resort policies are followed, including checking for compliance with safety standards and regulations.
• Stay updated with security training, including fire safety, emergency response procedures, and hotel-specific security protocols.
• Maintain a high level of confidentiality regarding guest and associate information and any sensitive hotel operations.
• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.

Abilities / key competencies / skills

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.

Leading myself

• Positive orientation
• Operational decision making
• Self-development & management

Leading others

• Developing an empowered team
• Leading an engaged and diverse team
• Communication

Leading the business

• Advocating guest passion
• Business planning and analysis
• Business improvement and change

Additional information

What awaits you...

• The opportunity to join an international, innovative, and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.