وظائف تقنية المعلومات - الشرقية مصر

<br>المهارات التقنية المطلوبة (Technical Skills)<br>خبرة متقدمة في جدران الحماية FortiGate شرط أساس:<br>إعداد وإدارة الـ Policies &amp; Objects، والـ NAT Rules، و Routing.<br>خبرة ممتازة في ضبط ميزات الأمن المتطورة: (SD-WAN, IPS, Web Filtering, Antivirus, SSL Inspection).<br>إعداد وتأمين الاتصالات البعيدة: (IPsec VPN / SSL VPN / FortiClient).<br>التعامل مع حلول Fortinet الأخرى مثل: FortiAnalyzer (لتحليل اللوجز والتقارير) و FortiManager (للإدارة المركزية).<br>إدارة التحديثات (Firmware Upgrades) وحل المشاكل المعقدة (Troubleshooting).<br>·&nbsp; إدارة الشبكات والبنية التحتية:<br><br>دراية كاملة بـ Routing, Switching, VLANs, STP, DHCP, DNS.<br>التعامل مع المفاتيح الذكية (Managed Switches) والنقاط اللاسلكية (Access Points).<br>دارة الأنظمة (System Administration):<br>خبرة ببيئة Microsoft (Active Directory, Group Policy, DNS, DHCP, Office 365 / Azure).<br>التعامل مع أنظمة البيئة الافتراضية (VMware vSphere / Hyper-V).<br>إدارة حلول النسخ الاحتياطي (Backup &amp; Disaster Recovery) مثل Veeam.<br>&nbsp;<br><br>

<p>Our Group is seeking an experienced <strong>IT Manager</strong> to lead the company's Information Technology function and ensure the availability, security, and continuous improvement of all IT systems and infrastructure.</p><p></p><h3>Key Responsibilities</h3><ul><li><p>Develop and implement the company's IT strategy in alignment with business objectives.</p></li><li><p>Manage and maintain IT infrastructure, including servers, networks, storage, hardware, software, and communication systems.</p></li><li><p>Ensure data security, cybersecurity, backup, and disaster recovery plans are effectively implemented.</p></li><li><p>Oversee ERP systems and business applications, ensuring optimal performance and continuous improvement.</p></li><li><p>Lead the IT team, assign responsibilities, monitor performance, and support employee development.</p></li><li><p>Manage IT operations across all company locations, ensuring high system availability and timely technical support.</p></li><li><p>Prepare and control the IT department budget while optimizing technology investments.</p></li><li><p>Manage relationships with IT vendors, software providers, internet service providers, and telecommunications companies.</p></li><li><p>Monitor and maintain CCTV systems, IP cameras, DVR/NVR devices, and network connectivity.</p></li><li><p>Coordinate with internal departments to identify technology needs and deliver effective IT solutions.</p></li><li><p>Establish IT policies, procedures, and standards to ensure compliance, security, and operational efficiency.</p></li><li><p>Ensure preventive maintenance plans are implemented for all IT assets and infrastructure.</p></li></ul><p></p><p><strong>Requirements</strong></p><h2>Qualifications &amp; Experience</h2><ul><li><p>Bachelor's degree in information technology, Computer Science, Computer Engineering, or a related field.</p></li><li><p>MBA or postgraduate qualification in Information Technology, Information Systems, or Business Administration is a plus.</p></li><li><p>Minimum <strong>10 years of experience</strong> in Information Technology, including at least <strong>5 years</strong> in a managerial or leadership role.</p></li><li><p>Experience in a manufacturing or industrial environment is highly preferred.</p></li><li><p>Proven experience managing enterprise IT infrastructure, networks, servers, and business applications.</p></li><li><p>Good command of English (written and spoken).</p></li></ul><p></p><h2>Technical Requirements</h2><ul><li><p>Strong knowledge of <strong>Windows Server, Active Directory, DNS, DHCP, TCP/IP, VLAN, and VPN</strong>.</p></li><li><p>Experience with <strong>network administration</strong>, firewalls, routers, switches, wireless infrastructure, and network security.</p></li><li><p>Strong understanding of <strong>cybersecurity, data protection, backup, disaster recovery, and business continuity planning</strong>.</p></li><li><p>Experience managing <strong>ERP systems</strong> and enterprise business applications.</p></li><li><p>Experience with <strong>Microsoft 365, Azure, or other cloud technologies</strong> is preferred.</p></li><li><p>Experience with virtualization technologies such as <strong>VMware</strong> or <strong>Hyper-V</strong>.</p></li><li><p>Knowledge of <strong>SQL Server</strong> and database administration is an advantage.</p></li><li><p>Experience with <strong>CCTV systems, IP cameras, DVR/NVR devices</strong>, and network connectivity.</p></li><li><p>Experience managing <strong>IT vendors, service providers, software licenses, and technology procurement</strong>.</p></li><li><p>Ability to manage IT assets, preventive maintenance plans, and IT support operations.</p></li></ul><p></p><h2>Skills &amp; Competencies</h2><ul><li><p>Strong leadership and people management skills.</p></li><li><p>Strategic planning and organizational skills.</p></li><li><p>Project management and execution.</p></li><li><p>Analytical thinking and problem-solving abilities.</p></li><li><p>Excellent communication and stakeholder management skills.</p></li><li><p>Strong decision-making and prioritization skills.</p></li><li><p>Budget planning and cost control.</p></li><li><p>Vendor management and negotiation skills.</p></li><li><p>Ability to work under pressure and manage multiple priorities.</p></li><li><p>Continuous improvement mindset with a strong focus on service quality and operational excellence.</p></li></ul><p></p>

<ul><li><p>Provide technical support for hardware, software, and network-related issues.</p></li><li><p>Install, configure, and maintain computers, printers, and other IT equipment.</p></li><li><p>Troubleshoot Windows operating systems and Microsoft 365 applications.</p></li><li><p>Support users with technical issues and ensure timely resolution.</p></li><li><p>Assist in maintaining network connectivity and IT infrastructure.</p></li><li><p>Document technical issues and solutions.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, or a related field.</p></li><li><p>1–3 years of experience in Technical Support / IT.</p></li><li><p>Good knowledge of Windows OS, Microsoft 365, Networking, and Hardware/Software Troubleshooting.</p></li><li><p>Strong communication and problem-solving skills.</p></li><li><p>Ability to work independently and as part of a team.</p></li></ul><h3>Job Details</h3><ul><li><p><strong>Location:</strong> 10th of Ramadan City</p></li><li><p><strong>Experience:</strong> 1–3 Years</p></li><li><p><strong>Career Level:</strong> Experienced (Non-Manager)</p></li><li><p><strong>Employment Type:</strong> Full Time</p></li></ul><p></p>

<p>·&nbsp;&nbsp; Provide daily technical support through phone, email, remote assistance, and on-site visits.</p><p>·&nbsp;&nbsp; Diagnose and resolve hardware, software, Windows, printer, peripheral, and network issues.</p><p>·&nbsp;&nbsp; Prioritize support tickets, production-line checks, and urgent requests to reduce operational downtime.</p><p>·&nbsp;&nbsp; Install and configure desktops, laptops, printers, peripherals, and approved business applications.</p><p>·&nbsp;&nbsp; Configure access to network shared folders according to approved authorization procedures.</p><p>·&nbsp;&nbsp; Escalate complex incidents to the IT Manager or relevant service provider.</p><p>·&nbsp;&nbsp; Maintain accurate incident records, actions taken, and final resolutions.</p><p>·&nbsp;&nbsp; Support meeting rooms, presentation equipment, and video-conferencing devices.<br>·&nbsp;&nbsp; Conduct daily physical checks in server rooms at Factories</p><p>·&nbsp;&nbsp; Check cooling performance, visible server and storage status indicators, and backup internet equipment.</p><p>·&nbsp;&nbsp; Report alarms, abnormal indicators, cooling issues, or connectivity failures immediately.</p><p>·&nbsp;&nbsp; Assist with basic network switch, patch panel, cabling, and connectivity checks.</p><p>·&nbsp;&nbsp; Install, configure, and maintain wireless access points.</p><p>·&nbsp;&nbsp; Support approved emergency Wi-Fi or 4G connectivity during machine-network incidents.<br>·&nbsp;&nbsp; Record hardware specifications, serial numbers, assigned users, locations, and asset status.</p><p>·&nbsp;&nbsp; Prepare and distribute laptops, desktops, monitors, phones, and peripherals, and collect signed handover forms.</p><p>·&nbsp;&nbsp; Update asset records after each assignment, transfer, return, repair, or replacement.</p><p>·&nbsp;&nbsp; Complete employee IT offboarding clearances and verify returned equipment against asset records.</p><p>·&nbsp;&nbsp; Report missing, damaged, or incomplete equipment to the IT Manager.</p><p>·&nbsp;&nbsp; Maintain organized storage for available, faulty, repaired, and retired equipment.</p><p>·&nbsp;&nbsp; Participate in periodic physical inventory checks and asset reconciliation.</p><p>·&nbsp;&nbsp; Support CCTV camera positioning and operational checks and coordinate faults with approved vendors.</p><p>·&nbsp;&nbsp; Maintain basic records of camera locations, equipment, and reported faults.</p><p>·&nbsp;&nbsp; Follow company procedures for CCTV footage requests.</p><p>·&nbsp;&nbsp; Do not extract or release footage without a documented management request and IT Manager approval.</p><p>·&nbsp;&nbsp; Maintain confidentiality during CCTV support and footage handling.</p><p><strong>Requirements</strong></p><p>. Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.</p><p>·&nbsp;&nbsp; 2 to 4 years of practical experience in IT helpdesk, desktop support, or technical support.</p><p>·&nbsp;&nbsp; Experience in manufacturing, industrial, warehouse, or multi-site environments is preferred.</p><p>·&nbsp;&nbsp; Experience supporting on-site users, infrastructure contractors, and physical IT assets is an advantage.<br>·&nbsp;&nbsp; Understanding of IP addressing, local and wide-area networks, DNS, and DHCP.</p><p>·&nbsp;&nbsp; Practical experience troubleshooting desktops, laptops, printers, and peripherals.</p><p>·&nbsp;&nbsp; Basic knowledge of network switches, patch panels, structured cabling, network-point testing, and RJ45 termination.</p><p>·&nbsp;&nbsp; Experience configuring and troubleshooting wireless access points.</p><p>·&nbsp;&nbsp; Familiarity with shared-folder permissions and approved access procedures.</p><p>·&nbsp;&nbsp; Familiarity with biometric attendance devices and CCTV infrastructure.</p><p>·&nbsp;&nbsp; Basic understanding of server room environmental checks and backup connectivity tools such as 4G routers and adapters.</p><p>·&nbsp;&nbsp; Ability to maintain accurate assets, repair, network, and operational records.</p><p>. preferred certificates <strong>CompTIA A+ ,CompTIA Network+ or Cisco CCNA , Microsoft Certified: Endpoint Administrator Associate , ITIL Foundation</strong></p><p></p>